[May 16, 2008] AMC Technology Earns SAP Certification on Connectors Tweet (Wireless News Via Acquire Media NewsEdge) AMC Technology, a provider of multi-channel interaction management solutions for contact centers, announced that seven additional Connectors for its MCIS 5.2 product recently achieved Certified for SAP NetWeaver. The certification is for the interaction center capabilities integrated with the SAP Customer Relationship Management (SAP CRM) application. The recently certified connectors include six connectors that integrate with SAP CRM via the SAP integrated communications interface: AMC Telephony Connector for Cisco ICM 5.2, AMC Telephony Connector for Envox CT Connect 5.2, AMC Telephony Connector for AES 5.2, AMC Telephony Connector for AIC 5.2, AMC Telephony Connector for Nortel CCT 5.2, and AMC MCIS WebChat 5.2. Also certified is the AMC MCIS Telephony Channel 5.2 connector that integrates with SAP CRM via the SAPphone interface. Achieving this latest round of certified integration with SAP solutions demonstrates our continued dedication to support SAP solutions and our customer base, said Anthony X. Uliano, President/CTO, AMC Technology. Our partnerships with Aspect, Avaya, Cisco, Envox and Nortel have also been strong, and we will continue to develop products that will enhance the CRM experience. ((Comments on this story may be sent to [email protected])) ((Distributed on behalf of 10Meters via M2 Communications Ltd - http://www.m2.com)) ((10Meters - http://www.10meters.com)) Copyright ? 2008 Wireless News [ Back To TMCnet.com's Homepage ]