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AltiGen Communications Teams With Nexus Open Systems to Deploy AltiGen's UC Solutions for Microsoft(R) Lync(TM)
SAN JOSE, CA, Feb 10, 2012 (MARKETWIRE via COMTEX) --
AltiGen Communications, Inc. (OTCQX: ATGN) (PINKSHEETS: ATGN), the
leading provider of software-based Unified Communications solutions
and Nexus Open Systems today announced that Coastline Housing has
deployed AltiGen's MaxACD for Microsoft Lync Server to automate
Coastline's diverse contact centre requirements.
Coastline Housing is an independent, not-for-profit housing
association that owns over 3,800 homes in Cornwall, United Kingdom.
Coastline was established in 1998 to work in partnership with local
people and organisations to provide a choice of good quality
affordable housing options for their customers. By delivering
efficient and effective services to those customers, they are
building safe and thriving local neighbourhoods.
Nexus Open Systems, a Microsoft Gold Partner and AltiGen Business
Partner, recently completed the deployment of both Microsoft Lync
Server 2010 and AltiGen's MaxACD contact centre solution for Lync.
Nexus, established in 1998, is based in Exeter, in the heart of the
South West of England. Nexus delivers computer network and technology
solutions to companies and organisations of all sizes that require
true technical expertise to meet their goals. The main goal of Nexus
is to make their clients' business more successful through better
productivity, lower costs, greater competitiveness, and improved
responsiveness and flexibility.
According to Mike Nicholas, Operations Director at Nexus Open
Systems, "As a long time Microsoft business partner with extensive
networking expertise, Microsoft Lync was an obvious choice to add to
our portfolio in order to meet our customers' evolving communications
requirements. Because AltiGen's MaxACD perfectly complements
Microsoft Lync it delivers real value for our customers. A case in
point is Coastline Housing, which needed a flexible communications
solution for both its staff and call centre agents. Microsoft Lync
and AltiGen MaxACD was the perfect solution for Coastline."
AltiGen's MaxACD Contact Centre for Lync provides a simple to deploy,
simple to use, and simple to manage feature rich call centre for
Lync. Powerful features such as skills-based routing, multi-level
Auto Attendant, a flexible and adaptable IVR with CRM integration
capabilities, Call Recording and monitoring, and reporting, are all
tightly integrated with Microsoft Lync to provide a compelling
communications solution either on premise or delivered through the
cloud.
"Nexus Open Systems is an ideal company to partner with," said Paul
Fullman, AltiGen's VP of Sales for the EMEA region. "Their experience
in delivering integrated voice and data networks makes Nexus Open
Systems a natural choice for our customers wishing to deploy
Microsoft Lync and AltiGen MaxACD contact centre solutions."
About AltiGen Communications
AltiGen Communications, Inc.
(PINKSHEETS: ATGN) (OTCQX: ATGN) is a leading provider of 100%
Microsoft-based VoIP business phone systems and Unified
Communications solutions. Having more than 10,000 customers around
the world, AltiGen solutions are designed for high reliability, ease
of use, seamless integration to Microsoft infrastructure
technologies, and are built on a scalable, open standards platform.
AltiGen's worldwide headquarters is in Silicon Valley, California,
with international operations based in Shanghai, China. Local sales,
service and support are provided by AltiGen's worldwide network of
over 300 certified partners. For more information, call 1-888-ALTIGEN
or visit the web site at www.altigen.com.
Trademarks
Copyright 2012
AltiGen Communications, Inc. All rights reserved. Product names,
logos, brands, and other trademarks featured or referred to within
this press release are the property of their respective trademark
holders.
SOURCE: AltiGen Communications, Inc.
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