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7 Million Lines for Avaya
[August 16, 2005]

7 Million Lines for Avaya


Avaya announces the installation of its seven millionth line.
 
By DAVID SIMS
TMCnet CRM Alert Columnist
 
Chalk up another milestone for Avaya: Company officials say they’ve just shipped their seven millionth line, for ING Vysya Bank, a private Indian bank.
 
Avaya said its IP line shipments surpassed traditional line shipments this year, a sign company officials take as "further demonstrating Avaya’s global momentum in a growing market."


 
The Basking Ridge, New Jersey-based IP telephony company claims to be the “worldwide leader in IP telephony line shipments for first quarter 2005 with a 21 percent share,” citing research from the Synergy Research Group.

 
Jeremy Duke, president and CEO, Synergy Research Group noted that “the adoption of IP telephony by enterprises is growing markedly, as demonstrated by a more than 70 percent year-over-year growth noted in the first quarter of this year,” opining that “the major part of the adoption curve still lies ahead.”
 
In 2004, IP telephony accounted for eight percent of the 423 million total enterprise telephony lines installed worldwide, but that number increases almost daily. The overall market for IP lines installed is expected to quadruple by 2007.
 
Avaya's keen to be a global presence in fact as well as just name: The Australian reports today that Avaya has "gone against the trend of shifting research and development out of Australia, bringing two key US labs under the control of the company's Australian research director."

Avaya Labs Australia director Quentin Goldfinch, according to The Australian, "will be responsible for more than half the company's global services R&D, adding labs in Denver, New Jersey and Texas to his existing role at the Sydney labs."
 
Goldfinch said "There's a strategy of my boss in New Jersey to flatten the structure of global service R&D into three centres of excellence in Denver, Sydney and Texas… Avaya has been pretty enlightened about this."
 
And of course yesterday morning professional services vendor PricewaterhouseCoopers announced they would deploy Avaya voice and data products in its new office building in Beijing.
 
PwC recently moved offices in Beijing to the Beijing Fortune Plaza, occupying seven floors in a 20 thousand square meters area, making it the largest of all PwC offices in Asia Pacific.
 
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David Sims is contributing editor for TMCnet. For more articles by David Sims, please visit:
 
 

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