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Avaya Scores IP Telephony Contract from ABN AMROTMCnet VoIP Minute Watch Columnist
Avaya inked a five-year global contract with ABN AMRO to support the international banking institution's migration to IP-based telephony across 14 countries, the companies announced on Monday.
The deal calls for Avaya to upgrade ABN AMRO's systems and software across the bank's multiple branch offices, headquarters and contact center locations around the world. Avaya Global Services will provide outsourced management of the project and solutions.
"We are pleased and proud to be selected by ABN AMRO for this innovative global communications transformation initiative," said Lou D'Ambrosio, Avaya group vice president. "Using efficient IP networking to deliver advanced communications globally, this illustrates the business advantages and cost savings that can be achieved through intelligent communications." According to the partnership, Avaya will be deploying the Communication Manager which includes the Extension to Cellular feature for mobility capability integration. This feature rings a worker's mobile phone simultaneously when the desk phone number is dialed. The system also includes the Avaya Softphone, a computer interface that enables a PC or laptop to operate as a fully functioning office phone.
IP telephony will provide ABN AMRO with number portability, which lets users log on to any phone in the network. "These mobility applications help associate the office phone number more closely with the person rather than the work location, for greater productivity and faster response to customers, in the office or on the road," noted the company's news release.
Avaya will also offer ABN AMRO Modular Messaging, which provides voice messaging across all bank's locations, and Avaya multi-party conferencing applications. The partnership will also allow Avaya to hook up the bank's customer contact centers with updated software for faster routing of calls and quicker access to service data, supporting reduced wait times.
Today's news follows Avaya's contact center and IP telephony deal with Dimension Data in the UK. The agreement, announced yesterday, enables Dimension Data to build on its data network capability, targeting medium and large-sized organizations with contact center applications and IP telephony systems from Avaya. Dimension Data will integrate systems with Avaya's applications portfolio, which includes multimedia contact centers, IP softphone, unified communication and interactive response software.
Avaya Inc.
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Johanne Torres is contributing editor for TMCnet. To see more articles by Johanne Torres, please visit:
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