[November 23, 2009] 2009 Infrastructure-as-a-Service & Cloud Computing Tweet (M2 PressWIRE Via Acquire Media NewsEdge) KEY CLIENT EXPERIENCE FINDINGS KEY FINDING: THE MOST IMPORTANT CUSTOMER SATISFACTION KPIs TO OUTSOURCED INFRASTRUCTURE IN 2009 Innovation, Trust, Reliability and Deployment are the most important attributes influencing Client Companies' satisfaction with their cloud infrastructure outsourcing & IAAS providers. KEY FINDING: ITO INFRASTRUCUTRE VENDOR SATISFACTION IS HIGHEST AMONG SMALL & MIDMARKET VENDORS CURRENTLY ( http://www.bharatbook.com/detail.asp?id=125924&rt=2009-Infrastructure-as-a-Service-Cloud-Computing-Black-Book-Survey-2009-Results.html ) Clients with annual revenues from $500M to $1B are significantly more satisfied with their Infrastructure Outsourcer than are Large Market Cap clients. KEY FINDING: US VENDORS ARE SIGNIFICANTLY PREFERRED BY US CLIENTS Latin American alternatives are challenging Indian infrastructure vendors as they evolve. PREFERRED LOCATION FOR CLOUD INFRASTRUCTURE MANAGEMENT OUTSOURCING VENDOR BY WESTERN EUROPEAN CLIENTS (SELECT TWO) UK 96.1% France 80.8% Germany 5.5% Norway/Sweden/Denmark 4.7% Russia/Eastern Europe 3.2% HIGHEST ANTICIPATED GROWTH INDUSTRIES FOR INFRASTRUCTURE AS A SERVICE INDUSTRY CY2009 BUDGETED/ ANTICIPATED BUDGETING INFRASTRUCTURE OUTSOURCING INITIATIVES ADD ONS NEW COMMUNICATIONS 70.8% 30.7% NONPROFITS 64.2% 20.4% EDUCATION 61.5% 25.7% MANUFACTURING 55.2% 14.9% ENERGY 50.7% 20.8% TECHNOLOGY 43.2% 31.4% INSURANCE/FINANCE 28.5% 18.2% PREFERRED LOCATION FOR CLOUD INFRASTRUCTURE MANAGEMENT OUTSOURCING VENDOR BY US CLIENTS (SELECT TWO) United States 94.0% Mexico 32.1% India 26.6% Brazil 24.1% Chile 10.0% WOULD CONSIDER OFFSHORE CLOUD FIRMS IN FUTURE AS INDUSTRY MATURES India 90.8% Latin America 91.3% Eastern/Central Europe 80.5% China 11.4% To know more and to buy a copy of your report feel free to visit : http://www.bharatbook.com/detail.asp?id=125924&rt=2009-Infrastructure-as-a-Service-Cloud-Computing-Black-Book-Survey-2009-Results.html ((Comments on this story may be sent to [email protected])) (c) 2009 M2 COMMUNICATIONS [ Back To TMCnet.com's Homepage ]