Sandra Thomson Info

Sr. Marketing Manager, Avaya Client Services
Avaya
Sandra is a Sr. Marketing Manager of Avaya Global Support Services. Sandra is responsible for marketing Avaya’s support offers. Sandra has been in the telecommunications industry for over 25 years in a wide range of roles, including engineering of Nortel’s data network, sales engineering in carrier and enterprise markets, competitive intelligence and vertical marketing. Prior to working for Avaya and Nortel, Sandra worked for the Canadian Imperial Bank of Commerce in a network analyst role. Sandra received an Honours Co-operative Bachelor of Mathematics with a minor in Management Studies from the University of Waterloo.

Latest Articles

Why is Smart and Secure Remote Access Underestimated? - 03/29/2017
Christmas in the NORAD Contact Center - 01/25/2017
6 Questions to Help IT Managers Keep Communications Systems Running at Peak Performance - 10/05/2016
How Do You Differentiate and Improve Customer Satisfaction Scores? - 04/28/2016
Security and Accountability Drive Concerns for Maximizing Cloud Investment - 02/22/2016
Top 3 Service Trends to Watch in 2016: Clouds, Flexible Delivery, and Self-Healing - 01/15/2016
12 Cloud Questions for Every Company - 12/03/2015
Choosing Midmarket Video as a Service - 10/26/2015
Looking Back and Ahead in 2015 - 08/12/2015
Why Now Cloud? New Study Lists 12 Reasons - 08/10/2015
The Top 12 Reasons to Invest in the Cloud Today - 07/09/2015
How to Prevent the Five Most Common Communication Outages - 06/26/2015
4 Things to Watch Out For When Rolling Out Video in Your Contact Center - 05/07/2015
4 Ways the Cloud Helps Engage Millennials at Work - 04/02/2015
5 Steps to Service Simplicity and Transformation - 03/06/2015
How to Avoid These 5 Key Solution Outages - 02/03/2015
5 Reasons Why Right Brain Thinking is Driving Cloud and IT Decisions - 01/28/2015
4 Keys to the High-Accountability Support Model: Moving from Hand-Off to Swarming - 11/26/2014
6 Developing Communications Services Trends to Watch in 2015 - 10/21/2014
Keep It Real, Open, and in Real Time! - 10/16/2014
10 Questions to Help You Identify the Ideal Private Cloud - 09/16/2014
The Top 7 Communication Trends of 2014 (Mid-Year Scorecard) - 07/09/2014
5 Things You Must Do When Supplementing Your Team With Managed Services - 05/30/2014
4 Things You Should Do, and Not Do, When Delivering Omni-Channel Customer Support - 04/22/2014
Four Ways to Build a Better Support Experience with Crowdsourcing - 02/19/2014
The Great Tech Thaw: Are You Ready? - 12/04/2013