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Alisen Downey Info

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TMCnet Web Editor
Alisen Downey is a web editor at TMC. Previously, she worked as an assistant editor for Penny Publications. She has written for E/The Environmental Magazine, as well as local publications, and continues to pursue avenues in photography and writing. She graduated from the University of Connecticut, where she earned Bachelor’s degrees in English and Natural Resource Conservation.

Latest Articles

Understanding Your Impact on Customer Experience - 04/22/2014
Exony Makes the Customer Experience Smarter - 04/22/2014
What is Customer Experience? - 04/22/2014
Yealink Stays Ahead of the Competition with Advanced VoIP Solutions - 04/21/2014
Reseller HDN Ensures Call Recording is Part of Its Diverse Offerings - 04/11/2014
Metrics and Reporting in the Enterprise - 04/07/2014
Get the Most Out of Your Test Management with Zephyr - 04/07/2014
What is Test Management? - 04/07/2014
TEOCO Seeks to Improve How Data is Processed - 04/04/2014
Apple Patent Tackles 'Distracted Walking' - 04/03/2014
Consumer VoIP Connections Keep Growing - 04/03/2014
ZYCOO Launches the New CooVox-U60 IP Phone System - 04/02/2014
VoipSwitch User Portal Offers a Fun, Interactive Experience - 04/02/2014
Global Businesses Turn to VoipSwitch for Their Communications Needs - 04/02/2014
What is a Rich Communication Suite? - 04/02/2014
Call Recording Week in Review - 03/15/2014
Hybrid Cloud Gives Your Business Room to Fly - 03/12/2014
Creating Mobile Solutions for the Modern Business - 03/11/2014
Don't Let Your Company Go the Way of the Rotary Phone - 03/04/2014
Call Recording Week in Review - 03/01/2014
Global Analytics Market Grows to Meet Increasing Data Demands - 02/27/2014
Mobile Call Recording Just Got Easier for BlackBerry Users - 02/26/2014
IP Phones Continue to Evolve in Changing Communications Landscape - 02/25/2014
Dannon Turns to SMS Marketing for 'Lego Movie' Campaign - 02/25/2014
Call Recording Week in Review - 02/22/2014
Contact Center Analytics Week in Review - 02/22/2014
Demystifying Your Cloud Options - 02/20/2014
Improving the Customer Experience: Make Your Website Count - 02/20/2014
SMS Reading Project Helps Lift Literacy Rates in Remote Areas - 02/20/2014
Call Recording Week in Review - 02/15/2014
Contact Center Analytics Week in Review - 02/15/2014
Save Cherished Memories with Call Recording - 02/14/2014
Live Feedback Solutions Offer Better Customer Analytics - 02/14/2014
Love Is in the Air - And in Your Texts - 02/13/2014
Great Customer Service Starts with the Right Communication Tools - 02/12/2014
Trains, Planes and Full Tolerance Solutions - 02/12/2014
Australian Contact Centers Get Smarter in the Cloud - 02/11/2014
The Future of US Communications Looks Bright with VoIP - 02/11/2014
Crisis Hotlines Adapt to the Texting Generation - 02/10/2014
Call Recording World Week in Review - 02/08/2014
Contact Center Analytics Week in Review - 02/08/2014
NYPD to Begin Beta Testing of Google Glass - 02/06/2014
Apps Will Come and Go, But SMS is Here to Stay - 02/06/2014
Mobile Gaming Startup Led by 13-Year-Old Sees Growing Success - 02/06/2014
Samsung Has a Vision for the Healthcare Industry - 02/05/2014
Take the Awkwardness Out of Conference Calls - 02/04/2014
IP Telephony Reaches the Business Traveler - 02/04/2014
Contact Center Analytics Week in Review - 02/01/2014
Call Recording World Week in Review - 02/01/2014
Calabrio Desktop Analytics Earns 2014 CUSTOMER Product of the Year Award - 01/31/2014
TSG Global: How to Play the TCPA Game - 01/31/2014
Virtual Observer Delivers on Enterprise Call Recording, WFO - 01/30/2014
What is Enterprise Communications? - 01/30/2014
Ease the Burden of Multiple Locations with Registration Load Balancing - 01/30/2014
In a Changing World, Tadiran Telecom Stays Ahead - 01/30/2014
Science Fiction Becomes Reality: Health Tech Predictions from Dr. Satwant Kaur - 01/30/2014
Polkast's Einstein: The Cloud, Only Better - 01/30/2014
SIP Print Has You Covered: Call Recording for the SMB - 01/28/2014
Telinta, snom Showcase Expertise at ITEXPO and Beyond - 01/28/2014
Embedded M2M Solutions Week in Review - 01/25/2014
Call Recording World Week in Review - 01/25/2014
Text Your Bus to Minimize Wait Time - 01/24/2014
New App Interprets Tone of Voice During Mobile Phone Calls - 01/23/2014
Yealink Rolls Out Office Phone with Smartphone Features - 01/23/2014
Valuable VoIP Equipment Seized in Scam Crackdown - 01/22/2014
Softswitches Help Companies Fight Natural Disaster - 01/21/2014
Wheelings & Dealings: Is Best Buy Losing Out on Hosted Services? - 01/21/2014
What is Contact Center Analytics? - 01/20/2014
Desktop Analytics Help Contact Centers See the Full Picture - 01/20/2014
Give Your Contact Center the Analytics it Deserves with Calabrio - 01/20/2014
Call Recording World Week in Review - 01/18/2014
Give Your Contact Center the Analytics it Deserves with Calabrio - 01/17/2014
Voice Tech Enhances Mobile Customer Engagement for Toyota - 01/17/2014
NJ Deputy Illegally Recorded Calls with Free Web Feature - 01/16/2014
A Dynamic Business Tool: Swift SMS's Jeff Stanfel Talks Text - 01/16/2014
Speech Recognition is Ready for Big Things - 01/16/2014
Secure Your Calls with 'Voice over Private Internet' - 01/14/2014
BroadConnect Brings Innovation to Business Communications - 01/13/2014
IP Telephony Migration Made Easy - 01/13/2014
What is a Hosted Phone System? - 01/13/2014
Call Recording World Week in Review - 01/11/2014
Embedded M2M Solutions Week in Review - 01/11/2014
Voice Input Processors Not Just for the Call Center - 01/10/2014
Latest Patent Opens Up Fresh Discussion of Speech Recognition Quality - 01/10/2014
Nextiva to Set the Stage for Business Communications at ITEXPO - 01/09/2014
Comings & Goings: REDCOM's Richard T. Marcucci Promoted to VP of Finance - 01/08/2014
Uncreative Spammer Fined for Texting Violations - 01/08/2014
Text Messages Help to Save a Local Chicago Landmark - 01/08/2014
Wheelings & Dealings: Spectralink, Vertical Communications Join Forces to Improve the Retail Experience - 01/07/2014
Call Recording World Week in Review - 12/21/2013
Embedded M2M Solutions Week in Review - 12/21/2013
Embedded M2M Solutions Week in Review - 12/14/2013
Call Recording World Week in Review - 12/14/2013
Tonic Health: A Spoonful of Sugar for Medical Data Collection - 12/13/2013
5 Call Recording Solution Features You Probably Didn't Know Existed - 12/12/2013
The Best Messaging App Isn't an App at All - 12/11/2013
Theatro Demos 'Heads-up and Hands Free' Retail Device at Wearable Tech Expo - 12/10/2013
Spindle's Michael Stevens Talks HTML5 and Mobile Commerce - 12/09/2013
Why Wholesalers Should Offer Text Messaging Solutions - 12/04/2013
Top 5 Agent Behaviors a Call-Recording Solution Can Correct - 12/03/2013
Embedded M2M Solutions Week in Review - 11/23/2013
Call Recording World Week in Review - 11/23/2013
TrueConf Mobile 1.2 Brings Full BYOD Collaboration to Video Conferencing - 11/20/2013
Why Invest in IP Phones? - 11/20/2013
Why is Customer Satisfaction Still Dropping? - 11/20/2013
TruConf Mobile 1.2 Brings Full BYOD Collaboration to Video Conferencing - 11/20/2013
Voice Biometrics, Call-back Improve the Caller Experience - 11/19/2013
Embedded M2M Solutions Week in Review - 11/16/2013
Call Recording World Week in Review - 11/16/2013
Text2Printer Makes Pizza Orders a Snap - 11/14/2013
Understanding HIPAA Text Message Compliance - 11/13/2013
8x8 Sets Its Sights Overseas with Acquisition of UK's Voicenet Solutions - 11/13/2013
10 Phone Alternatives for the Contact Center - 11/13/2013
Embedded M2M Solutions Week in Review - 11/08/2013
Call Recording World Week in Review - 11/08/2013
Incorporating Texts into Your Business is Easier than You Think - 11/07/2013
Don't Let Your Company Fall Victim to New TCPA Regulations - 11/05/2013
Call Recording Shoots for the Cloud: Q&A with CSI's Rich Marcia - 11/05/2013
M2M Evolution Week in Review - 11/02/2013
Call Recording Week in Review - 11/02/2013
CSI Adds Webcam Monitoring to Its Suite of Services - 11/01/2013
Businesses Can Get an Edge with Text-enabled Phone Lines - 10/31/2013
Managing Orders via Text Just Got Easier - 10/30/2013
Ensuring Order Verification with Call Recording Software - 10/29/2013
NFVZone Week in Review - 10/26/2013
Embedded M2M Solutions Week in Review - 10/26/2013
Call Monitoring: A Real-life Crystal Ball to Business Insights - 10/25/2013
Vanishing Texts Add Security and Style to Customer Communication - 10/24/2013
How Open-source for Call Recording Can Benefit Your Business - 10/23/2013
Trends Impacting Small Businesses - 10/23/2013
Business VoIP Offers Entrepreneurs Fun and Flexibility - 10/21/2013
Smile, Your Whole Life is on Camera - 10/17/2013
Improving Your Contact Center One Step at a Time - 09/13/2013
Apple's Targeted Audio Ads Could Threaten the Competition - 06/05/2013

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