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Alisen Downey Info

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TMCnet Web Editor
Alisen Downey is a web editor at TMC. Previously, she worked as an assistant editor for Penny Publications. She has written for E/The Environmental Magazine, as well as local publications, and continues to pursue avenues in photography and writing. She graduated from the University of Connecticut, where she earned Bachelor’s degrees in English and Natural Resource Conservation.

Latest Articles

Anymeeting: WebRTC Could be Huge - If Everyone Embraces It - 01/29/2015
Xorcom Offers ITEXPO Attendees IP PBX Security - and Free Coffee - 01/29/2015
Telinta Announces DECT Phone Deal with Uniden at ITEXPO - 01/29/2015
OnRamp Founder Will Explore IT's Future at ITEXPO Miami - 01/28/2015
'Largest Photo Booth Ever' Creates Engaging Customer Experience with Digital Signage - 01/28/2015
A Chat with Acision: WebRTC Needs to Get Creative - 01/27/2015
IP DECT Phones: It's Time for Your Office to Go Wireless - 01/27/2015
VoltDelta's Call Center Solutions Honored by CIO Review - 01/27/2015
Advanced IP Video Conferencing Comes to SMEs in February - 01/27/2015
Flexera, Polycom Explore NFV and Software Monetization Trends at ITEXPO - 01/27/2015
Telinta Announces New Global Roaming Service at ITEXPO - 01/27/2015
Contact Center Analytics Week in Review: 3C and PwC Weigh in, Mphasis and Aureus Buddy Up - 01/24/2015
Call Recording Week in Review: Swisscom, Call Cabinet and Storacall - 01/24/2015
HTML5 May be the New Standard, But That Doesn't Make it Safe - 01/23/2015
Sky's the Limit: Tadiran Weighs in on UC, Cloud Markets - 01/22/2015
Mphasis, Aureus Partner on New Analytics Platform - 01/22/2015
Boost Your Employee Experience with Customer Service Software - 01/21/2015
Yealink to Unveil New IP Phone Innovations at ITEXPO - 01/21/2015
VXI Acquires Symbio for Enhanced End-to-End Customer Service - 01/20/2015
Black Box Helps Bring Tech to the Classroom with LCC Series Mobile Device Carts - 01/20/2015
Harnessing the Power of the Sun, and the Economy - 01/20/2015
Nextiva Office Boosts Business Communications, Gains Accolades - 01/20/2015
Contact Center Analytics Week in Review: Google, Forrester and More - 01/17/2015
Call Recording Week in Review: Gryphon, CallMiner, 3Logic, and More - 01/17/2015
SPLICE Software Discusses How Gamification Strengthens the Workforce - 01/14/2015
VoltDelta's Oracle Service Cloud Integration a Boon for Multichannel Call Centers - 01/14/2015
TeamSupport Comes Out on Top in G2 Crowd's Best of 2014 List - 01/13/2015
For Best Virtual PBX Results, SMBs Must Plan Ahead - 01/13/2015
Fractal Analytics Acquires Mobius Innovations to Improve Customer Personalization - 01/13/2015
Centile's UC Platform Offers New IP Phone Integration with Yealink - 01/13/2015
Improve the Customer Experience with Online Support - 01/09/2015
Second Gen Remote Support Software Offers Improved Security - 01/09/2015
Contact Center Analytics Solution Honored with Product of the Year Award - 01/09/2015
US Newspaper Turns to Software Licensing to Increase Revenue - 01/08/2015
TeamSupport, Oracle Integration Will Enhance the Customer Experience - 01/07/2015
Fortified Partnership Brings More IP Phones to North America - 01/07/2015
HG Data, EverString Partner for Improved Customer Service Tools - 01/06/2015
Social Media Can Round Out Call Center Communications - 01/06/2015
PLC International Talks UC, Net Neutrality, and ITEXPO - 01/06/2015
Survey: IT Hones in on VoIP Hardware - 12/31/2014
Demand for Data Management Tools is Growing - 12/30/2014
Lawsuit Leveled Against Sprint for Unauthorized Charges - 12/29/2014
Versatile, Sophisticated IP Phone Garners Praise - 12/22/2014
Verizon Lets Users Send Last-minute Gift Cards via Text - 12/22/2014
Contact Center Analytics Week in Review: Oracle, CMOs, and the Year to Come - 12/20/2014
Unified Communication Week in Review: Star2Star, Verizon, Oracle and More - 12/20/2014
Customer Support Software Improves Business from the Inside Out - 12/19/2014
Understanding Which Hosted Service is Right for You - 12/19/2014
VoIP Market Looks Bright for the New Year - 12/18/2014
Call Recording 2014 Year in Review - What Was, and What Lies Ahead - 12/18/2014
Samsung UK: Texting is the New Christmas Card - 12/17/2014
Schools Transition to VoIP Ahead of Federal Funding Cuts - 12/17/2014
Winter is Coming: Secure Your Company's IT Support Now - 12/17/2014
Hosted Solutions Show Promise for Businesses in 2015 - 12/16/2014
D2 Technologies Announces RCS VoLTE Interoperability with Alcatel-Lucent - 12/16/2014
WhichVoIP Gives Nod to Yealink's W52P Business Phone - 12/16/2014
Contact Center Analytics Week in Review: [24]/7, Postcard Anywhere, and More - 12/13/2014
Text Messaging Turns 22 This Month - 12/12/2014
Mobile Call Recording App Adds International Features and More - 12/12/2014
IP Phones Start with the Right Platform - 12/11/2014
Cut Through the Retail Madness This Holiday with Text Messaging - 12/11/2014
ISpeaker Adds Professional Polish to SIP-based Systems - 12/10/2014
New Website Could Revolutionize Auto Industry with Co-Browsing - 12/09/2014
Qualcomm, vitaphone Join Forces for Remote Monitoring and Telehealth - 12/09/2014
Hosted UC Adoption on the Rise for SMBs - 12/09/2014
Tadiran Helps Businesses Strengthen and Unify Disparate Systems - 12/09/2014
What is Unified Communications? - 12/09/2014
Call Recording Week in Review: Actiance, Microsoft Lync, and More - 12/06/2014
Tallapoosa County Upgrades to IP Phones - 12/05/2014
Alabama Courthouse Upgrades to VoIP - 12/05/2014
Yixin Intros VoIP Calling Feature to Combat WeChat - 12/05/2014
ZYCOO Unveils Integrated Billing Software for VoIP Systems - 12/05/2014
OneView Mobilizes Service Reps for 'Customer for Life' Experience - 12/04/2014
Nextiva Drive Offers Secure Cloud Storage and Real-time Collaboration - 12/02/2014
New IBM Solution Boosts B2B Customer Service - 11/25/2014
New Patents May Improve the Business VoIP Provider Experience - 11/25/2014
Data is Useless Without the Right Management - 11/25/2014
Rise to the Top with Tech Tools that Boost Customer Service - 11/24/2014
Call Recording Week in Review: OAISYS, Twilio, LiveVox and More - 11/22/2014
Multichannel Integration Gives Agent Desktops an Edge - 11/21/2014
Calabrio Innovations Recognized with Growing Software Company Award - 11/21/2014
Cloud Collaboration Leads to Stronger Support - 11/21/2014
Demand for Customer Service Software on the Rise - 11/20/2014
Real-time Texting: The Future of SMS? - 11/19/2014
BBC Scotland Boasts Its Largest VoIP Deployment to Date - 11/19/2014
D2 Explores Potential of VoLTE at WebRTC Conference and Expo - 11/19/2014
IP Phones Need Endpoint Management in IoE World - 11/19/2014
Report: Collaboration is Key to Strategic Workforce Planning - 11/18/2014
Use Employee Reviews to Foster Positive Communication, Growth - 11/18/2014
Business Tools Can Make Your Small Business Appear Mighty - 11/18/2014
Nextiva Ranks Highly in Deloitte's 2014 Technology Fast 500 - 11/18/2014
DICE Provides New Solutions for Remote Monitoring Centers - 11/18/2014
Certified Integration of DBMoto 8.2 with SAP HANA Means Real-Time Accessibility - 11/18/2014
Contact Center Analytics Week in Review: Calabrio, Lithium and More - 11/15/2014
KANA Offers New Collaborative Solution for Agents and Their Customers - 11/14/2014
VoIP Services Coming Soon for WhatsApp Users - 11/14/2014
Remote Desktop Apps Help Workers on the Go - 11/13/2014
ForeSee, Salesforce Integrate for Better Customer Service Software - 11/13/2014
Apple Finds Fix for Lost Texts as Federal Lawsuit Looms - 11/13/2014
Why Contact Centers Need Text Messaging - 11/13/2014
ZYCOO Takes Its VoIP System Wares to India - 11/12/2014
D2 Technologies Makes a 'Green Button Promise' to Customers Worldwide - 11/12/2014
Hostile Takeover? ShoreTel Pushes Back on Repeated Mitel Buyout Offers - 11/12/2014
Instart Logic's Security Suite Offers DDoS Protection from Device to Cloud - 11/12/2014
BT: Comsumerization a Main Driver in Increased Irish UC Adoption - 11/11/2014
Business VoIP Networks Beware: PCI Compliance Deadline is Coming - 11/11/2014
Call Monitoring Essential in a BYOD World - 11/11/2014
Stop Wasting Money: Enterprises Must Invest in Software Licensing Management - 11/11/2014
Calabrio ONE Recognized with 2014 CUSTOMER Contact Center Technology Award - 11/11/2014
dspCloud Set to Change the Way Enterprises Use Data - 11/10/2014
Take Full Advantage of Enterprise Data with BackOffice Associates - 11/10/2014
What is Data Management? - 11/10/2014
Wearable Tech World Week in Review: Lark Technologies, Nixie, and Jawbone - 11/08/2014
Improve Contact Center Analytics by Gaining Customers' Trust - 11/07/2014
Customers More Willing to Share Data with Companies They Trust - 11/07/2014
VoIP Systems Push Businesses into the Global Future - 11/07/2014
NetFortris Unifies and Enhances Its Call Center Solution - 11/07/2014
Skype's VoIP Translator Could Change the Way We Do Business - 11/06/2014
Microsoft, Flexera Team Up to Improve Cloud App Migration - 11/06/2014
ACME Invests in Competitive IP Video Technology - 11/06/2014
Broadsmart Makes More IP Phones Available to End-users - 11/06/2014
Turn Negative Social Media Posts into a Positive Branding Opportunity - 11/05/2014
Make Your 'Dumb' Phone Smart with New SMS Web Browsing Service - 11/05/2014
PortaOne, Yealink Positioned for the Future of IP Telephony - 11/04/2014
Ebola Researchers Harness the Power of Texting - 11/04/2014
Contact Center Analytics Week in Review: New Solutions and Honors - 11/01/2014
Call Recording Week in Review: New Partnerships and Success Stories - 11/01/2014
Businesses Can Stay Connected Worldwide with Vippie - 10/31/2014
Scary Statistics: It's Time to Step Up Your Customer Service - 10/31/2014
Social Care Provider Increases Productivity with Call Monitoring - 10/30/2014
Verint, Truphone Offer Collaborative Call Recording Solution for Financial Institution Compliance - 10/30/2014
How CTMS Can Work for You - 10/30/2014
Contact Center Analytics Week in Review: Analytics Solutions Continue to Evolve - 10/25/2014
Call Recording Week in Review: Phone Calls Get the Legal Treatment - 10/25/2014
Amazon to Open New Data Storage, Analytics Center to Frankfurt - 10/23/2014
VoIP System Provider ZYCOO Opens New Office in UAE - 10/23/2014
As Global Contact Center Market Grows, Analytics Will Follow - 10/23/2014
Lawful Interception of VoIP Systems: A Hidden Patent Battleground? - 10/22/2014
Will License Upgrade Models Soon Be a Thing of the Past? - 10/21/2014
Customer Experience Survey Reveals Speed as Top Priority - 10/21/2014
How to Find the Right Business VoIP Provider - 10/21/2014
Survey: Want to Improve the Appointment Process? Try Texting - 10/21/2014
Migrating to VoIP Just Got Easier - 10/21/2014
Call Recording Week in Review: Call Recording Goes Mobile - 10/18/2014
Customer Sues Comcast for Getting Him Fired, Demands Call Recordings - 10/17/2014
Business Analytics is a Boon with the Right Platform - 10/17/2014
Location-based Services Offer M2M Tracking, Marketing Capabilities - 10/15/2014
Call Recording Week in Review: Ubiquitous in Business Today - 10/11/2014
As Its Business Potential Grows, Text Messaging Sees New Fees - 10/06/2014
Call Recording Week in Review: From Enterprises to Police in the Field - 10/04/2014
Contact Center Analytics Week in Review: A Boon for Business - 10/04/2014
Wisconsin Police Deploy Body Cameras for Audio and Video Recording - 10/03/2014
Yealink Demonstrates the Power of UC Through IP Phones - 09/30/2014
Contact Center Analytics Week in Review: Improving Performance - 09/27/2014
Call Recording Week in Review: Easier Than Ever to Use - 09/27/2014
Call Recording Week in Review: Keeping Customers Satisfied - 09/20/2014
Embedded M2M Solutions Week in Review: Connecting Homes, Communities and More - 09/20/2014
ATEL's Updated Softswitch and Billing Software Makes Payments Easier - 09/19/2014
Algoweb and London Capital Group May Strike a Software Licensing Deal - 09/19/2014
REDCOM Laboratories: On the Cutting Edge of Communication - 09/19/2014
New Messenger Solution Helps Combat the App Bombardment - 09/18/2014
Straight from the Source: Using Reviews to Find the Best Business Software - 09/18/2014
Call Recording Week in Review: From Business Apps to Politics - 09/13/2014
Embedded M2M Solutions Week in Review: In the Home and on the Road - 09/13/2014
Great Service Starts with Understanding Your B2B Customer - 09/11/2014
Embedded M2M Solutions Week in Review: From Wearables to Fleet Management - 09/06/2014
Call Recording Week in Review: Understanding Uses and Legalities - 09/06/2014
AT&T Adds Major Apps to Its Connected Car Platform - 09/05/2014
Call Recording Week in Review - 08/30/2014
Embedded M2M Solutions Week in Review - 08/30/2014
Virtual Telcos Give Small Businesses More Options - 08/29/2014
Improving the Customer Experience Key to Successful Onboarding - 08/29/2014
Embedded M2M Solutions Week in Review - 08/23/2014
Call Recording Week in Review - 08/23/2014
SIP Print Joins with US Robotics Partners to Expand into the European Market - 08/22/2014
Contact Center Analytics Week in Review - 08/16/2014
M2M Evolution Week in Review - 08/16/2014
The Sky's No Limit for Connected Cargo - 08/12/2014
Understanding IoT Data Will Give Businesses an Edge - 08/12/2014
SIP Trunking, UC&C Changing the Face of Enterprise Communications - 08/11/2014
M2M Evolution Week in Review - 08/09/2014
Contact Center Analytics Week in Review - 08/09/2014
Consumers are Going Mobile - Make Sure Your Business is Too - 08/06/2014
Consumers are Going Mobile - Make Sure Your Business is Too - 08/06/2014
Contact Center Analytics Week in Review - 08/02/2014
M2M Evolution Week in Review - 08/02/2014
Don't Miss Out on the Next Big Telecom Opportunity - 07/30/2014
Customer Service Software Should Grow with You - 07/30/2014
What is Customer Service Software? - 07/30/2014
A Positive Customer Experience Begins with the Right Software - 07/30/2014
Embedded M2M Solutions Week in Review - 07/26/2014
M2M Evolution Week in Review - 07/26/2014
Yealink to Unveil Revolutionary New Conferencing Phone at ITEXPO - 07/25/2014
Embedded M2M Solutions Week in Review - 07/19/2014
M2M Evolution Week in Review - 07/19/2014
Determining the Right Analytics Architecture - 07/18/2014
Protecting Data as Enterprise Communications Evolves - 07/18/2014
Digicel's VoIP Ban Lifted for Haitian Users - 07/18/2014
The Key to Customer Retention is Collaboration - 07/16/2014
Strong Customer Support Starts with a Strong Team - 07/16/2014

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