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Alisen Downey Info

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TMCnet Web Editor
Alisen Downey is a web editor at TMC. Previously, she worked as an assistant editor for Penny Publications. She has written for E/The Environmental Magazine, as well as local publications, and continues to pursue avenues in photography and writing. She graduated from the University of Connecticut, where she earned Bachelor’s degrees in English and Natural Resource Conservation.

Latest Articles

Amazon to Open New Data Storage, Analytics Center to Frankfurt - 10/23/2014
VoIP System Provider ZYCOO Opens New Office in UAE - 10/23/2014
As Global Contact Center Market Grows, Analytics Will Follow - 10/23/2014
Lawful Interception of VoIP Systems: A Hidden Patent Battleground? - 10/22/2014
Will License Upgrade Models Soon Be a Thing of the Past? - 10/21/2014
Customer Experience Survey Reveals Speed as Top Priority - 10/21/2014
How to Find the Right Business VoIP Provider - 10/21/2014
Survey: Want to Improve the Appointment Process? Try Texting - 10/21/2014
Migrating to VoIP Just Got Easier - 10/21/2014
Call Recording Week in Review: Call Recording Goes Mobile - 10/18/2014
Customer Sues Comcast for Getting Him Fired, Demands Call Recordings - 10/17/2014
Business Analytics is a Boon with the Right Platform - 10/17/2014
Location-based Services Offer M2M Tracking, Marketing Capabilities - 10/15/2014
Call Recording Week in Review: Ubiquitous in Business Today - 10/11/2014
As Its Business Potential Grows, Text Messaging Sees New Fees - 10/06/2014
Call Recording Week in Review: From Enterprises to Police in the Field - 10/04/2014
Contact Center Analytics Week in Review: A Boon for Business - 10/04/2014
Wisconsin Police Deploy Body Cameras for Audio and Video Recording - 10/03/2014
Yealink Demonstrates the Power of UC Through IP Phones - 09/30/2014
Contact Center Analytics Week in Review: Improving Performance - 09/27/2014
Call Recording Week in Review: Easier Than Ever to Use - 09/27/2014
Call Recording Week in Review: Keeping Customers Satisfied - 09/20/2014
Embedded M2M Solutions Week in Review: Connecting Homes, Communities and More - 09/20/2014
ATEL's Updated Softswitch and Billing Software Makes Payments Easier - 09/19/2014
Algoweb and London Capital Group May Strike a Software Licensing Deal - 09/19/2014
REDCOM Laboratories: On the Cutting Edge of Communication - 09/19/2014
New Messenger Solution Helps Combat the App Bombardment - 09/18/2014
Straight from the Source: Using Reviews to Find the Best Business Software - 09/18/2014
Call Recording Week in Review: From Business Apps to Politics - 09/13/2014
Embedded M2M Solutions Week in Review: In the Home and on the Road - 09/13/2014
Great Service Starts with Understanding Your B2B Customer - 09/11/2014
Embedded M2M Solutions Week in Review: From Wearables to Fleet Management - 09/06/2014
Call Recording Week in Review: Understanding Uses and Legalities - 09/06/2014
AT&T Adds Major Apps to Its Connected Car Platform - 09/05/2014
Call Recording Week in Review - 08/30/2014
Embedded M2M Solutions Week in Review - 08/30/2014
Virtual Telcos Give Small Businesses More Options - 08/29/2014
Improving the Customer Experience Key to Successful Onboarding - 08/29/2014
Embedded M2M Solutions Week in Review - 08/23/2014
Call Recording Week in Review - 08/23/2014
SIP Print Joins with US Robotics Partners to Expand into the European Market - 08/22/2014
Contact Center Analytics Week in Review - 08/16/2014
M2M Evolution Week in Review - 08/16/2014
The Sky's No Limit for Connected Cargo - 08/12/2014
Understanding IoT Data Will Give Businesses an Edge - 08/12/2014
SIP Trunking, UC&C Changing the Face of Enterprise Communications - 08/11/2014
M2M Evolution Week in Review - 08/09/2014
Contact Center Analytics Week in Review - 08/09/2014
Consumers are Going Mobile - Make Sure Your Business is Too - 08/06/2014
Consumers are Going Mobile - Make Sure Your Business is Too - 08/06/2014
Contact Center Analytics Week in Review - 08/02/2014
M2M Evolution Week in Review - 08/02/2014
Don't Miss Out on the Next Big Telecom Opportunity - 07/30/2014
Customer Service Software Should Grow with You - 07/30/2014
What is Customer Service Software? - 07/30/2014
A Positive Customer Experience Begins with the Right Software - 07/30/2014
Embedded M2M Solutions Week in Review - 07/26/2014
M2M Evolution Week in Review - 07/26/2014
Yealink to Unveil Revolutionary New Conferencing Phone at ITEXPO - 07/25/2014
Embedded M2M Solutions Week in Review - 07/19/2014
M2M Evolution Week in Review - 07/19/2014
Determining the Right Analytics Architecture - 07/18/2014
Protecting Data as Enterprise Communications Evolves - 07/18/2014
Digicel's VoIP Ban Lifted for Haitian Users - 07/18/2014
The Key to Customer Retention is Collaboration - 07/16/2014
Strong Customer Support Starts with a Strong Team - 07/16/2014
What is Customer Support Software? - 07/16/2014
Call Recording Week in Review - 07/12/2014
M2M Evolution Week in Review - 07/12/2014
MATA Transit Ramps up Customer Service with SIP Print's Call Recording Solution - 07/02/2014
Call Recording Week in Review - 06/28/2014
M2M Evolution Week in Review - 06/28/2014
MATA Transit Ramps up Customer Service with SIP Print's Call Recording Solution - 06/27/2014
M2M Evolution Week in Review - 06/21/2014
VoIP Termination Operators Evade Fees in India - 06/20/2014
Call Recording Week in Review - 06/14/2014
Embedded M2M Solutions Week in Review - 06/14/2014
International Rugby Board Turns to 3rd Party Remote Call Monitoring - 06/13/2014
Fleet Managers Can Improve Services with GPS Tracking - 06/10/2014
Yealink Strengthens Ties with GENBAND - 06/09/2014
Call Recording Week in Review - 06/06/2014
Machine to Machine Solutions Week in Review - 06/06/2014
Two-Thirds of Operators Look to Deploy RCS Services by the End of 2015 - 06/06/2014
UC Market on the Rise as Businesses Consolidate Communications - 06/06/2014
Protect Yourself from Fraud Abroad: AT&T to Pilot New Location-based Service - 06/05/2014
Call Recording Week in Review - 05/24/2014
Co-Browsing Startup Raises $2.25M, Led by Former Disney Exec - 05/22/2014
Three Ways Zephyr is Improving Test Management - 05/21/2014
Wheelings & Dealings: Vodacom-Neotel Deal Expands IP Service in South Africa - 05/21/2014
Simulations Plus Ends Licensing Agreement with TSLR - 05/21/2014
Record Personal and Business Calls with New Reality Telecom Service - 05/21/2014
Three Ways a Hosted Phone System Can Improve Your Business - 05/21/2014
Call Recording Week in Review - 05/17/2014
Contact Center Analytics Week in Review - 05/17/2014
Apple Sued for Text Message Interference - 05/16/2014
IP Network Provider Expands on the US East Coast - 05/15/2014
Place Calls Without Roaming, Thanks to Softswitch Technology - 05/15/2014
Police Have Begun Texting in Crisis Negotiations - 05/14/2014
Have You Considered Televoting as a PBX Service? - 05/13/2014
Choose Your Provider Wisely: TelexFree Co-Founders Charged in Scam - 05/13/2014
Casinos Turn to HTML5 Gaming to Remain Competitive - 05/12/2014
Contact Center Analytics Week in Review - 05/10/2014
Call Recording Week in Review - 05/10/2014
Many Businesses Fail to Deploy Analytics Solutions Despite the Benefits - 05/09/2014
IDC Report: Market Seeing Huge Demand for Business Analytics Services - 05/09/2014
Wheelings & Dealings: Google Bolsters Analytics Offerings with Adometry Acquisition - 05/09/2014
Boost Customer Experience with Text Messaging - 05/09/2014
Take Full Advantage of Co-Browsing with LiveLOOK's Click-to-Call - 05/08/2014
New Report Reveals Top Smartwatches Fall Short - 05/07/2014
Sales Teams Can Employ SMS Smartly with the Right Solution - 05/07/2014
Enterprises Take Note: AireSpring Announces New Cloud-based Contact Center Solution - 05/07/2014
Smart Umbrellas Could Lead to Better Weather Forecasts - 05/06/2014
HTML5-based Magazine Tool Will Turn Heads and Pages - 05/06/2014
HTML5-based Magazine App Will Turn Heads and Pages - 05/05/2014
Preliminary Software Testing a Must for Startups - 05/05/2014
Contact Center Analytics Week in Review - 05/03/2014
Call Recording Week in Review - 05/03/2014
Bolster IP Communications with Video Recording - 05/02/2014
Donald Sterling Case Underscores Personal Call Recording Debate - 05/02/2014
Bolster IP Communications with Video Recording - 05/02/2014
Report Asks: Why Are CEM Initiatives Failing? - 05/02/2014
Don't Forget Video as Part of Your IP-based Communications - 05/02/2014
SIP Print Call Recording Comes to Romania - 05/01/2014
Avoid Loss of Revenue and Reputation with Load Testing Software - 04/30/2014
Business VoIP Providers Must Stay Vigilant Against 'Vishing' Attacks - 04/30/2014
Imogen Heap's Mi.Mu Glove Could Revolutionize Music Production - 04/30/2014
Turn Helps Foster the Next Generation of Analytics Engineers - 04/25/2014
Netflix and Cable Providers: The New Power Couple - 04/25/2014
Re-routing Roaming Calls to VoIP Could Save Serious Cash - 04/24/2014
Understanding Your Impact on Customer Experience - 04/22/2014
Exony Makes the Customer Experience Smarter - 04/22/2014
What is Customer Experience? - 04/22/2014
Yealink Stays Ahead of the Competition with Advanced VoIP Solutions - 04/21/2014
Reseller HDN Ensures Call Recording is Part of Its Diverse Offerings - 04/11/2014
Metrics and Reporting in the Enterprise - 04/07/2014
Get the Most Out of Your Test Management with Zephyr - 04/07/2014
What is Test Management? - 04/07/2014
TEOCO Seeks to Improve How Data is Processed - 04/04/2014
Apple Patent Tackles 'Distracted Walking' - 04/03/2014
Consumer VoIP Connections Keep Growing - 04/03/2014
ZYCOO Launches the New CooVox-U60 IP Phone System - 04/02/2014
VoipSwitch User Portal Offers a Fun, Interactive Experience - 04/02/2014
Global Businesses Turn to VoipSwitch for Their Communications Needs - 04/02/2014
What is a Rich Communication Suite? - 04/02/2014
Call Recording Week in Review - 03/15/2014
Hybrid Cloud Gives Your Business Room to Fly - 03/12/2014
Creating Mobile Solutions for the Modern Business - 03/11/2014
Don't Let Your Company Go the Way of the Rotary Phone - 03/04/2014
Call Recording Week in Review - 03/01/2014
Global Analytics Market Grows to Meet Increasing Data Demands - 02/27/2014
Mobile Call Recording Just Got Easier for BlackBerry Users - 02/26/2014
IP Phones Continue to Evolve in Changing Communications Landscape - 02/25/2014
Dannon Turns to SMS Marketing for 'Lego Movie' Campaign - 02/25/2014
Call Recording Week in Review - 02/22/2014
Contact Center Analytics Week in Review - 02/22/2014
Demystifying Your Cloud Options - 02/20/2014
Improving the Customer Experience: Make Your Website Count - 02/20/2014
SMS Reading Project Helps Lift Literacy Rates in Remote Areas - 02/20/2014
Contact Center Analytics Week in Review - 02/15/2014
Call Recording Week in Review - 02/15/2014
Save Cherished Memories with Call Recording - 02/14/2014
Live Feedback Solutions Offer Better Customer Analytics - 02/14/2014
Love Is in the Air - And in Your Texts - 02/13/2014
Great Customer Service Starts with the Right Communication Tools - 02/12/2014
Trains, Planes and Full Tolerance Solutions - 02/12/2014
Australian Contact Centers Get Smarter in the Cloud - 02/11/2014
The Future of US Communications Looks Bright with VoIP - 02/11/2014
Crisis Hotlines Adapt to the Texting Generation - 02/10/2014
Call Recording World Week in Review - 02/08/2014
Contact Center Analytics Week in Review - 02/08/2014
NYPD to Begin Beta Testing of Google Glass - 02/06/2014
Apps Will Come and Go, But SMS is Here to Stay - 02/06/2014
Mobile Gaming Startup Led by 13-Year-Old Sees Growing Success - 02/06/2014
Samsung Has a Vision for the Healthcare Industry - 02/05/2014
Take the Awkwardness Out of Conference Calls - 02/04/2014
IP Telephony Reaches the Business Traveler - 02/04/2014
Contact Center Analytics Week in Review - 02/01/2014
Call Recording World Week in Review - 02/01/2014
Calabrio Desktop Analytics Earns 2014 CUSTOMER Product of the Year Award - 01/31/2014
TSG Global: How to Play the TCPA Game - 01/31/2014
Virtual Observer Delivers on Enterprise Call Recording, WFO - 01/30/2014
What is Enterprise Communications? - 01/30/2014
Ease the Burden of Multiple Locations with Registration Load Balancing - 01/30/2014
In a Changing World, Tadiran Telecom Stays Ahead - 01/30/2014
Science Fiction Becomes Reality: Health Tech Predictions from Dr. Satwant Kaur - 01/30/2014
Polkast's Einstein: The Cloud, Only Better - 01/30/2014
SIP Print Has You Covered: Call Recording for the SMB - 01/28/2014
Telinta, snom Showcase Expertise at ITEXPO and Beyond - 01/28/2014
Embedded M2M Solutions Week in Review - 01/25/2014
Call Recording World Week in Review - 01/25/2014
Text Your Bus to Minimize Wait Time - 01/24/2014
New App Interprets Tone of Voice During Mobile Phone Calls - 01/23/2014
Yealink Rolls Out Office Phone with Smartphone Features - 01/23/2014
Valuable VoIP Equipment Seized in Scam Crackdown - 01/22/2014
Softswitches Help Companies Fight Natural Disaster - 01/21/2014
Wheelings & Dealings: Is Best Buy Losing Out on Hosted Services? - 01/21/2014
What is Contact Center Analytics? - 01/20/2014
Desktop Analytics Help Contact Centers See the Full Picture - 01/20/2014
Give Your Contact Center the Analytics it Deserves with Calabrio - 01/20/2014
Call Recording World Week in Review - 01/18/2014

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