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Rory J. Thompson Info


Web Editor
Rory J. Thompson is a longtime techno-geek, starting with the PRODIGY online service back in the late ‘80s, and then having worked in various senior editorial capacities at major national technology publications including InformationWeek, Baseline and Smart Partner. Currently a Web Editor at TMC, he is also a contributing blogger to Ziff-Davis Media’s various web properties, including, where he takes a slightly jaded look at the world of technology today, and how life was so much better when we all had to use dial-up. Not.

Latest Articles

Cloud IT Week in Review: Informationweek, Intermedia, More - 05/21/2016
Conferencing Zone Week in Review: IDC, Futuresource, Revolabs, More - 05/21/2016
Web-Scale Networking Week in Review: APIs, Ciena, More - 05/21/2016
After the Call, The Sales Process is Just Beginning - 05/20/2016
Intermedia Continues Global Expansion - 05/20/2016
It's Time to Rise to the Cloud. Before it's Too Late - 05/20/2016
Conferencing Highlighted with Revolabs' Communications Solutions - 05/19/2016
Call Centers Watching Utah Case Carefully - 05/19/2016
VoIP Market Preps for Greater Expansion Worldwide - 05/19/2016
WFO Influence Grows as NICE Systems Claims Big Market Share - 05/19/2016
Security Still a Worry as Cloud Use Rises - 05/19/2016
Customer Service Powerhouses Announce Critical Acquisition - 05/18/2016
Revolabs Marketing Specialist Garners Industry Honor - 05/17/2016
Brands Need To Embrace Cloud-Based Video Conferencing - 05/17/2016
Conferencing Zone Week in Review: Revolabs, IDC, Talk Business, More - 05/14/2016
Web-Scale Networking Week in Review: Pivotal Software, Ford, Ciena, More - 05/14/2016
Cloud IT Week in Review: Oracle, IBM, Cloud Computing, Computer Business Review, More - 05/14/2016
Analytics Takes a Big Leap Forward - 05/13/2016
'Did You Get My Text?' Zendesk Helps You Say 'Yes' - 05/12/2016
Reports of Ransomware Attacks on the Rise - 05/12/2016
Study: Call Center Fraud Takes an Alarming, Costly Jump - 05/12/2016
Everyone Needs To Get Aboard Business Cyber-Security - 05/11/2016
Line One: RingCentral Partners With Master Agent Telarus - 05/10/2016
Wilcon Partners Up as Metro Ethernet Explodes - 05/10/2016
VoIP Phone Availability Takes a Fast Leap Forward - 05/10/2016
Locked and Loaded: Telarus Announces Summit Keynote Speaker - 05/10/2016
Stressed to the Max: Being in Charge of Conference Room Technology - 05/10/2016
VoIP and UC Together are Poised to Boost Mobility - 05/09/2016
Shedding Some Light Inside the 'Dark Web' - 05/09/2016
Cloud IT Week in Review: Amazon Web Services, Forbes, Intermedia - 05/07/2016
Web-Scale Networking Week in Review: SingAREN, Internet2, LightRiver Technologies, More - 05/07/2016
Conferencing Zone Week in Review: London Health Science Centre, Revolabs, More - 05/07/2016
Think VoIP is Expanding? You're Not Alone - 05/06/2016
Grandstream IP Phones Ready to Go VoIP - 05/06/2016
Call-Rule Crackdowns Are Happening Everywhere - 05/06/2016
Current Cloud Conundrum: Justifying the Move - 05/06/2016
Ransomware is Real: Webinar Tells How To Protect Yourself Now - 05/05/2016
Even Down Under, Marketers Need to Know the Calling Rules - 05/05/2016
Answering the Call: VoIP Market Expansion Coming - 05/05/2016
Speech Analytics Market Primed for Growth - 05/04/2016
Why You Need a Master Agent: FCC Issues New Telecom Rules - 05/04/2016
World Password Day Reminds Us: Security Starts With You - 05/04/2016
New Network Ties Together Singapore and the US - 05/03/2016
VoIP Helps Incarcerated Make 30 Million Calls - 05/03/2016
Ciena, LightRiver Instrumental in High-Speed Fiber Network - 05/03/2016
Web-Scale Networking Week in Review: AT&T, Google, Comcast, Ciena, More - 04/30/2016
Cloud IT Week in Review: Ransomware, Kapersky, Intermedia, More - 04/30/2016
Government Helping Telemarketers? Actually, Yes - 04/29/2016
Study: Cyber Security Protection Lacking in Many Companies - 04/29/2016
Verint, EMC Announce Interoperability Pact - 04/28/2016
Study Says Telecom Costs Are High Due to Taxes - 04/27/2016
VoIP Security: It's Everyone's Job - 04/27/2016
Texting: The Next Big Step in Workforce Optimization - 04/27/2016
Municipal Network Gets a Boost with Ciena's Help - 04/26/2016
Study: Telcos May Be Their Own Worst Enemies - 04/26/2016
Conferencing's Next Frontier: Help for the Deaf - 04/25/2016
Webinars Set To Boost Video Conferencing Success - 04/25/2016
Cloud IT Week in Review: Computerworld, Intermedia, More - 04/23/2016
Conferencing Zone Week in Review: Efma, Vidyo, Revolabs, More - 04/23/2016
Mass Dialing: Not Just for Call Centers Any More - 04/22/2016
Cloud Seen as a Savior for Network Concerns - 04/21/2016
Workforce Optimization, Social Media Combine for Customer Satisfaction - 04/21/2016
Worried About Power-Source Cyber-Attacks? Don't Be - 04/21/2016
In Connectivity, the Sea is Becoming the Final Frontier - 04/20/2016
VoIP Services Market Continues Steady Climb - 04/20/2016
Malware, Ransomware Meets Their Match - 04/20/2016
Video Conferencing Soon To Be Joined by 'Video-Banking' - 04/20/2016
Sunny Days Ahead as Revolabs Expands Latin America Presence - 04/19/2016
Deep Dive: Ciena Gets the Nod for Japan Subsea Network - 04/19/2016
Cloud Solution Provider CloudRoute in Partnership with Clarus - 04/19/2016
Tune In: Global Video Conferencing Market Primed for Expansion - 04/19/2016
SMS and VoIP: A Match Made in Tech Heaven - 04/18/2016
Conferencing Zone Week in Review: Revolabs, West United Communications, HealthITSecurity, More - 04/16/2016
Cloud IT Week in Review: IDC, Ransomware, Intermedia, More - 04/16/2016
Virtual Observer Steps in to Make Omnichannel Manageable - 04/15/2016
Telehealth via Videoconference: Time Saving, but Secure Too? - 04/15/2016
Have a Need for Speed? 5G Will Deliver That, and More - 04/14/2016
Ciena Rises to Next Level with New Managing Director - 04/14/2016
Bank Learns Costly Lesson About Calling in California - 04/14/2016
Staying Safe: Outlook Users with Office 365 Get Another Layer - 04/14/2016
Ciena Aids 'Open Grid Europe' for Energy Transition - 04/14/2016
Hacker's Mass-Fax Might Come Back to Bite Him - 04/14/2016
Intermedia Steps Up with New Tool in Ransomware Fight - 04/13/2016
Networking Group Eyes Critical Issues at Upcoming Conference - 04/13/2016
Intermedia Steps Up with New Tool in Ransomware Fight - 04/13/2016
Research: Cloud IT Spend is Billowing - 04/13/2016
In India Call Center, the 'Airing of Grievances' Comes to Life - 04/13/2016
Cyber Security Issues? Select Your Provider with Care - 04/12/2016
On a Roll: VoIP Innovations Gets Recognized, Offers New Options - 04/12/2016
Saved by the Rules: Court Rules Dialing Company Followed TCPA - 04/12/2016
Where's the 'Growth' of Previous Business Revolutions? - 04/11/2016
Government and VoIP? United Arab Emirates Says 'Not So Fast' - 04/11/2016
New 'Visionary Spotlight' Award Winner Named - 04/11/2016
Revolabs Achieves 5-Star Rating in Partner Program - 04/11/2016
Cloud IT Week in Review: Gigabit Geek, Intermedia, More - 04/09/2016
Office365Today Week in Review: Microsoft, TechCrunch, More - 04/09/2016
Conferencing Zone Week in Review: Google, Acer, Revolabs, More - 04/09/2016
CTA Wraps Up Spring Forum with VoIP Backup Standards - 04/08/2016
Study Finds Businesses Still Using Fax for Communication - 04/08/2016
Rising to the Top: VanillaSoft Sales Leader Honored Again - 04/07/2016
Call Center Agents Need to Know You Have Their Back - 04/07/2016
Cyber-Security Issue Hits the State Level - 04/07/2016
Video Conferencing Prompts the Return of the Desktop Computer - 04/06/2016
Insider: Even the Smallest Companies Need to Monitor Their Calls - 04/06/2016
VoIP Management Takes a New Leap Forward - 04/06/2016
Wireless is the Way to Go: Now, in Conferencing Too - 04/05/2016
Tighter Budgets, Tough Economy Seen Boosting Unified Communications - 04/04/2016
Cloud IT Week in Review: Microsoft, Google, Gartner, More - 04/02/2016
Office365Today Week in Review: Okta, Microsoft, Google, Slack, More - 04/02/2016
Web-Scale Networking Week in Review: Ciena, Healthcare, Cloud, More - 04/02/2016
Coordinated Systems, Zendesk in New WFO Solution Pact - 03/31/2016
Power Fears? Prepare Now to Avoid Outages Later - 03/30/2016
Third-Party Centers Set to Benefit from Contact Center Growth - 03/29/2016
Fool Me Once, Etc.: VoIP Innovations Takes Steps in Wake of Breach - 03/28/2016
Another Good Reason to Dump Fax Machines - 03/28/2016
IT Training Becoming a Global Concern - 03/28/2016
Web-Scale Networking Week in Review: Akamai, Ciena, More - 03/26/2016
Office365Today Week in Review: Microsoft, Azure, ITProPortal, More - 03/26/2016
VoIP Innovations Responds to Cyber-Attack - 03/24/2016
IT the Focus as Administration Boosts Training Efforts - 03/22/2016
Tech Training Takes Huge Online Leap Forward - 03/22/2016
What is Career Academy? - 03/22/2016
Office365Today Week in Review: Microsoft, Forbes, CloudLock CyberLab, More - 03/19/2016
Web-Scale Networking Week in Review: Gartner, Apple, IBM, More - 03/19/2016
Ciena: 'Go Big or Go Home' - 03/18/2016
Study: Businesses Held for 'Ransom' Paying the High Cost - 03/17/2016
Survey: More Than Two-Thirds of Asian Enterprises Have a Need for Speed - 03/15/2016
Office365Today Week in Review: Microsoft, Skype, Google, More - 03/12/2016
Web-Scale Networking Week in Review: Ciena, Data Breach, More - 03/12/2016
Pica8: Networking Limitations a Challenge for the Enterprise - 03/10/2016
Study: Warmer Call Center Greetings Translate to Higher Sales - 03/10/2016
inContact, State Government in Joint Effort to Improve Services - 03/08/2016
Office365Today Week in Review: Microsoft, Security, CloudRoute, Office 365, More - 03/05/2016
Web-Scale Networking Week in Review: Ciena, QSC, Dell'Oro Group, More - 03/05/2016
Is Congress Leaning Toward Some TCPA Exemptions? - 03/02/2016
VoIP Usage Gaining Among Android Users: Study - 03/02/2016
inContact Named Market Leader in IDC Assessment - 03/01/2016
FaxSIPit Partners with Shield to Assure Secure Messaging - 02/29/2016
Telarus is Platinum Sponsor for Women in Channel Event - 02/29/2016
Pica8 Announces 1,000X Boost to SDN Scaling - 02/29/2016
Web-Scale Networking Week in Review: Ciena, Streaming Video Alliance, SDN, NFV, More - 02/27/2016
Office365Today Week in Review: Microsoft, Cal Net Technology Group, Tech Republic, More - 02/27/2016
A Little Late to the Party: US Sees 'Cyberattack' in Ukraine - 02/26/2016
Lawmakers Get One Right: Fighting to Keep Call Center Jobs Here - 02/26/2016
The Future is Now: New Platform Allows Videoconferencing Everywhere - 02/26/2016
Schools Eyeing VoIP for Better Communications, Cost Savings - 02/24/2016
Mobile World Congress: Pica8, Kontron Announce Complete SDN Integration - 02/23/2016
Can Biometrics Come to the Aid of Phone-Phishing Victims? - 02/23/2016
Office365Today Week in Review: Microsoft, National Small Business Association, CloudRoute, More - 02/20/2016
Web-Scale Networking Week in Review: Microsoft, The New York Times, Strategy Analytics, More - 02/20/2016
'VoIP Time' is Here for Businesses Everywhere - 02/19/2016
Study Finds Sales Training Needs Help, Especially from Peers - 02/18/2016
MetTel Brings New Solutions to Old Problems - 02/17/2016
Call Monitoring Gets Even More Granular - 02/17/2016
New Partnership, New Offering for VoIP Innovations - 02/17/2016
MarketUS Leading the Way on Doing Business with the Government - 02/16/2016
New Path, New Plans Outlined for Ingenu - 02/16/2016
Cloud Backup, File Sharing Now Easier Thanks to Intermedia - 02/16/2016
Softswitch Pioneer Telinta Raises Its VoIP Game - 02/16/2016
Thinking About a Transition to Cloud? You'd Better Get Moving - 02/16/2016
Is the Cloud Safe? Sure, But Don't Get Complacent - 02/16/2016
What is Cloud IT? - 02/16/2016
What is CloudIT? - 02/16/2016
Web-Scale Networking Week in Review: Ciena, Super Bowl, IBM, More - 02/13/2016
Office365Today Week in Review: Microsoft, CommQuotes, CloudRoute, More - 02/13/2016
Look Here: Optical Encryption Helps in Network Security Fight - 02/11/2016
Everyone Wins in New Telarus, Bigleaf Partnership - 02/10/2016
Challenges in a UCaaS World? ReliaTel Has a Solution - 02/10/2016
CommQuotes Aims Higher with New CloudRoute Partnership - 02/10/2016
At VoIP Innovations, Good Listening Pays Off - 02/09/2016
Microsoft Partner CloudRoute Leverages the Benefit of the Name - 02/09/2016
Workforce Optimization with CSI: Strong, and Getting Stronger - 02/09/2016
Web-Scale Networking Week in Review: Smart Cities, Power Systems Design, 5G, More - 02/06/2016
Office365Today Week in Review: Microsoft, AWS, More - 02/06/2016
Rackspace, PLUMgrid in Joint OpenStack Venture - 02/05/2016
VoIP Innovations Wins Best in Show - 02/03/2016
Company Makes 'Optimal' Choice for Expansion - 02/02/2016
Expanding Company Chooses inContact Solution - 02/02/2016
Healthcare Call Center Primed for Growth - 02/02/2016
Health Company Sees Benefits in the Cloud - 02/02/2016
InContact Aims to Boost Digital Health Company - 02/01/2016
Web-Scale Networking Week in Review: Ciena, Facebook, Netflix, More - 01/30/2016
To Make the Call Center Better, Work at It - 01/29/2016
'Quality' Goes Beyond Just Answering a Call - 01/29/2016
Finding: Call Centers Can Do Better - 01/29/2016
At ITEXPO: Smart Faxing Starts With Smart ATA, says Conexiant - 01/27/2016
Making the Call Center Experience a Winner for Customers - 01/27/2016
CloudRoute Notches Another Win, This Time from Microsoft - 01/27/2016
Hear Clear: Sennheiser Unveils New Headsets at ITEXPO - 01/26/2016
Telecom Industry Poised for Big Growth: Study - 01/26/2016
IVR Has Its Place: So Does a Live Voice - 01/26/2016
Basic Need: People Want to Speak to a 'Human' - 01/26/2016
Finding: Contact Center Needs to Keep Lines Open - 01/26/2016
Despite Technology, Callers Still Want To Hear a Voice - 01/26/2016
Numonix Announces Integration for RECITE Recording Solution - 01/26/2016
Call Centers - and Calls - Matter More Than Ever - 01/25/2016
Avotus' UC Presentation Set for ITEXPO This Week - 01/25/2016
Still Time to Vote in Windstream's 'Smart Tomorrow Start-Up' Challenge - 01/25/2016
New Shield Trunking Service for Secure Fax Transfer Unveiled - 01/25/2016
Web-Scale Networking Week in Review: Global Cloud Exchange, Ciena, Telegeography, More - 01/23/2016

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