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Rory J. Thompson Info

TMCNET eNEWSLETTER SIGNUP

Web Editor
Rory J. Thompson is a longtime techno-geek, starting with the PRODIGY online service back in the late ‘80s, and then having worked in various senior editorial capacities at major national technology publications including InformationWeek, Baseline and Smart Partner. Currently a Web Editor at TMC, he is also a contributing blogger to Ziff-Davis Media’s various web properties, including ITManagement.com, where he takes a slightly jaded look at the world of technology today, and how life was so much better when we all had to use dial-up. Not.

Latest Articles

Opengear's Remote Site Monitoring Technology Lifts POWER Engineers to New Heights - 04/16/2014
'A Lot' Indeed: Allot's New Platform Garners Multimillion-dollar Orders - 04/11/2014
Allot Communications Debuts New Service Gateway Tera - 04/10/2014
What is Application Deployment? - 04/09/2014
Hacker Alert: The VoIP Payment Predicament - 04/02/2014
Wheelings & Dealings: Genesys to Boost Social Media Effort with Solariat Acquisition - 04/02/2014
Power to the People? Not Always - 03/28/2014
'Is There Anybody in There? Just Nod if You Can Hear Me' - 03/28/2014
VoIP May be Inexpensive, But it Can Cost in Other Ways - 03/27/2014
At Your Service: VoIP Innovations' New Portal Designed for End Users - 03/26/2014
Need Sales Lead Guidance? VanillaSoft Leads the Way - 03/25/2014
The Next Call Center Opportunity: Multi-channel Customer Experience - 03/25/2014
Allot Scores a Big Win with Tier-1 Mobile Operator - 03/25/2014
Dark Fiber Week in Review - 03/22/2014
Comings & Goings: Long Island Networking Leader Hires Ops Director - 03/19/2014
Genesys: Huge Growth Last Year, More to Come - 03/19/2014
For Happy Customers, You Need Happy Reps - 03/18/2014
Allot Educates Users About School Bandwidth - 03/18/2014
'I Ain't Afraid o' No Ghost': Maybe You Should Be - 03/10/2014
Genesys Posts Strong Year, Sees Another Looming - 03/10/2014
Dark Fiber Week in Review - 03/08/2014
VoIP Bargains: Free Porting, DIDs as Low as 25 Cents - 03/07/2014
It's Time to Listen to Call Center Customers - 03/06/2014
Fax Snafu Sends Confidential Patient Data to Stranger - 03/06/2014
For Call Center Success, Listen to Your Clients - 03/06/2014
If You're Not Managing Your Network Traffic, You Should Be - 03/05/2014
Minuteman Literally Puts the Power in Your Hands - 03/03/2014
'Let's Go to the Video': Hiring Improves by Going Virtual - 03/03/2014
Thanks to Allot Communications, Gaylord Spreads the Hospitality - 03/03/2014
Dark Fiber Brightening Many Industries - 03/03/2014
Dark Fiber Week in Review - 03/01/2014
Dark Fiber Week in Review - 02/28/2014
Dark Fiber Week in Review - 02/28/2014
VoIP Innovations Releases End-User-Friendly Portal - 02/27/2014
The Health of VoIP is Helping Healthcare - 02/26/2014
Call Center Services Week in Review - 02/22/2014
Dark Fiber Week in Review - 02/22/2014
Need to Raise Your Call Center Quality? Be Cloud-Bound - 02/21/2014
Genesys Launches Outbound Predictive Dialer Channel on TMCnet - 02/19/2014
The Benefits of Predictive Outbound Dialing - 02/19/2014
What, Exactly IS a Predictive Dialer? - 02/19/2014
If Your VoIP Service Doesn't have 911, It Should - 02/18/2014
Hospitality Industry Checking Out VoIP - 02/18/2014
Dark Fiber Week in Review - 02/15/2014
Call Center Services Week in Review - 02/15/2014
Another Advantage of VoIP: Data You Can Use - 02/14/2014
'Yahoo!' Indeed: Online Giant Sees Expansion, Hiring at Call Center - 02/13/2014
Want a 'Happier' Job? Research Says Go Into Customer Experience - 02/13/2014
Compuware Set to Recognize its 'Best of the Web' Winners - 02/13/2014
Going to VoIP? Ongoing Education Will Help You Keep Up - 02/12/2014
Snowed in? Work-at-Home Call Center Agents Keep Working - 02/12/2014
Cloudsourcing Provides New Challenges Along with Potential Profits - 02/11/2014
A Little Late to the Party, Microsoft Preps Siri-Like Re-launch - 02/10/2014
Dark Fiber Week in Review - 02/08/2014
Call Center Services Week in Review - 02/08/2014
When Snow is Falling, Voxer App Helps Keep a Business Running - 02/07/2014
Raise Your Call Center Quality by Going to the Cloud - 02/06/2014
Samsung to Olympians: Here's a Gift; Please Use It, Not the Competition's - 02/06/2014
Need Optimal Performance? Allot Shows the Way - 02/06/2014
A Most Timely Idea: Work-at-Home Call Center Agents - 02/05/2014
Video Conferencing via VoIP Made Easy for SMBs - 02/05/2014
European Study Finds Waste on Connectivity Costs - 02/04/2014
Fontel Signs Distribution Deal with Revolve Robotics - 02/04/2014
Compuware Rolls Out Enhanced Analytics Offering - 02/04/2014
Dark Fiber Week in Review - 02/01/2014
Call Center Services Week in Review - 02/01/2014
Dark Fiber Week in Review - 01/31/2014
Wi-Fi Management Made Simple - and Necessary - 01/31/2014
Millennial Generation Embracing Digital Workstyle - 01/31/2014
How High Are Your Telecom Expenses? You'd be Surprised - 01/31/2014
Going Proactive: VoIP Supply at ITEXPO to Answer Product Queries, Share Insider Blog - 01/30/2014
Speech Analytics Takes On an Increasingly Important Role - 01/28/2014
Say It, Then Do It; Why Speech Analytics Matters - 01/28/2014
Analyze This? inContact Makes It Easier Than Ever - 01/28/2014
Workforce Optimization Do's and Don'ts - 01/28/2014
Sonian Throws a Lifeline for Those Drowning in Data - 01/28/2014
Wheelings and Dealings: Genesys Expands Offerings with Voice Solutions Acquisition - 01/27/2014
Dark Fiber Week in Review - 01/25/2014
Call Center Services Week in Review - 01/25/2014
MDSL Launches New Telecom Expense Management and Business Impact Reporting Tools - 01/24/2014
See and Say: Text-to-Speech Technology Takes Big Leap Forward - 01/22/2014
Local Power Surge Blows Lights, Appliances - 01/22/2014
BYOD Fits In with a Digital Workstyle, but Carefully - 01/20/2014
CDC, FCC Awards Wireless Managed Services Contract - 01/20/2014
Call Center Services Week in Review - 01/18/2014
Call Centers Get Smarter with IntelliGreeter - 01/17/2014
So, Anyone Concerned About All This 'VoIP' Stuff? - 01/16/2014
Comings & Goings: inContact Names New CTO - 01/14/2014
Power Out? 'Situational Intelligence' Can Help Bring It Back Faster - 01/14/2014
Go Big or Go Home? Not Necessary for Video Conferencing - 01/14/2014
Let's Get Personal: Reaching Increasingly Mobile Customers - 01/13/2014
Managing Remote Workers for Full Productivity and Cost Savings - 01/13/2014
Higher Education Shouldn't Mean Higher Tech Costs, Too - 01/13/2014
Call Center Services Week in Review - 01/11/2014
Dark Fiber Week in Review - 01/11/2014
Compuware Continues Reaching for - and Achieving - New Heights - 01/09/2014
FCC Again Climbs on the VoIP Merry-Go-Round - 01/09/2014
Technical Problems? Help is Here from Allot Communications - 01/09/2014
Let's Make a Movie. Faster! - 01/08/2014
Is 'The Connected Car' the Next Big Thing? - 01/08/2014
Comings & Goings: Master Agent Provider Telarus Expands Executive Team - 01/08/2014
Analytics Efforts Lauded as Allot Gains Another Huge Order - 01/07/2014
Winter Weather Brings Outage Threats: Are You Prepared? - 01/07/2014
US Getting What Russians Already Have: Dash-Mounted Cameras - 01/07/2014
Need an Easy Transition to VoIP? You Got This - 01/06/2014
Lawmakers Mull the Notion of Video-Voting on Bills - 01/06/2014
5 Ways Your Small Business Can Benefit from UC - 01/06/2014
Dark Fiber Week in Review - 01/04/2014
Call Center Services Week in Review - 01/04/2014
Learning - and Profiting - From 'Superstorm Sandy' - 01/03/2014
Call Center Services Week in Review - 12/28/2013
Dark Fiber Week in Review - 12/28/2013
CallMiner Sees Speech Analytics Becoming a 'Must-Have' - 12/23/2013
Dark Fiber Week in Review - 12/21/2013
Call Center Services Week in Review - 12/21/2013
VoIP Leader VoIP Innovations Sees Positive Growth for 2014 - 12/17/2013
Save Space While Adding Power with Server Technology's New 'HDOT' - 12/16/2013
Dark Fiber Community Week in Review - 12/14/2013
Call Center Services Week in Review - 12/14/2013
'We Can Make Him Stronger. We Have the Technology' - 12/10/2013
Cloud-Based Enterprise Mobility Platform to Debut at DevCon5 - 12/09/2013
Dark Fiber Week in Review - 12/07/2013
Call Center Services Week in Review - 12/07/2013
Teo Gets Government Nod for VoIP Phones - 12/04/2013
Compuware Posts Black Friday Results - 12/02/2013
Next Step for the Cloud: Enterprise Mobility Management - 11/27/2013
Dark Fiber Week in Review - 11/23/2013
Call Center Services Week in Review - 11/23/2013
Brocade Grows Even Without Vyatta Acquisition Factored In - 11/20/2013
Ensim Rolls Out IP PBX Manager to Support UC Services - 11/11/2013
Call Center Services Week in Review - 11/08/2013
Dark Fiber Week in Review - 11/08/2013
Glowpoint Rolls Out New UC Video Package - 11/05/2013
Senate Confirms New FCC Chair - 11/01/2013
Telarus Named to Fastest-Growing Companies List - 11/01/2013
Is It Time for a 'Digital Lifestyle' Diet? - 11/01/2013
Breaking Down the Mobile Digital Lifestyle - 11/01/2013
Cloud Network App Store? There's a Store for That - 11/01/2013
For Your Peace of Mind: Predictive Network Analytics - 10/29/2013
Remote Workers Complaining About Speed? Try Offloading Internet Traffic - 10/29/2013
Virtela Wins Golden Bridge Awards - 10/29/2013
Virtela Wins Golden Bridge Awards - 10/29/2013
Dark Fiber Week in Review - 10/26/2013
Call Center Services Week in Review - 10/26/2013
Allot Makes Big Data Analytics Easier - 10/25/2013
The Age of the 'Digital Lifestyle' - 10/23/2013
Dark Fiber Community Week in Review - 10/19/2013
Call Center Services Week in Review - 10/19/2013
Internal Transformation at Avaya Shows Outward Results - 10/15/2013
Endless Possibilities: The Contact Center Reimagined - 10/14/2013
Tone Set To Address Unified Communications Challenges - 10/14/2013
Zuckerberg: 'Do as I Say, Not as I Do' - 10/14/2013
Call Center Services Week in Review - 10/12/2013
Dark Fiber Week in Review - 10/12/2013
Monty Python was Right: We Don't Like Spam - 10/08/2013
Call Center Services Week in Review - 10/05/2013
Dark Fiber Week in Review - 10/05/2013
States Get Serious About Texting and Driving - 10/01/2013
Dark Fiber Community Week in Review - 09/28/2013
iOS 7 Brings Mom and Daughter Closer, Much to Daughter's Chagrin - 09/23/2013
Addressing Upcoming TCPA Regulatory Changes - 09/23/2013
Dark Fiber Week in Review - 09/21/2013
Call Center Services Week in Review - 09/21/2013
Mobile Payments Are Easy, but the Cost Can be High - 09/20/2013
Is Your Call Center Ready for Looming TCPA Updates? - 09/16/2013
Dark Fiber Community Week in Review - 09/07/2013
Call Center Services Week in Review - 09/07/2013
Telit Soars with Purchase of Cloud Platform Company - 09/04/2013
Cloud Adoption Exceeding Expectations, New Global Study Finds - 09/04/2013
Digium Spreads its Wings with Acquisition of VocalCloud - 09/03/2013
ANPI's Unveils New VIP UC Offering - 09/02/2013
Keynote Systems' New CEO Speaks Out - 08/29/2013
Premium Service Delivered by ANPI's New VIP Offering - 08/27/2013
Jenne Looks to Make Clear Connections at ITEXPO Las Vegas - 08/27/2013
Clear2there CEO Envisions Rapid Growth and Change - 08/26/2013
Systech's Product Development Chief Speaking at M2M Evolution Conference - 08/26/2013
Short Circuits - 08/23/2013
Hitting the High Note: Keynote Systems Sold to Private Equity Firm - 08/23/2013
Thinking VoIP? Five Steps Make it Easy - 08/22/2013
Sangoma Sees Brighter Future as New Technologies Ramp Up - 08/22/2013
Report: VoIP Market Growing Stronger - 08/21/2013
AudioCodes Talks WebRTC, Generation 'C' and 'The Woz' - 08/21/2013
Dark Fiber Week in Review - 08/17/2013
Call Center Services Week in Review - 08/17/2013
SHORT CIRCUITS - 08/16/2013
All That Glitters is not iPhone - 08/15/2013
What is a Fax ATA? - 08/14/2013
AudioCodes HTTPS Fax ATA Case Study from ENA Launches New Channel on TMCnet - 08/13/2013
What is Fax ATA? - 08/12/2013
HTTPS Enables Real-Time Fax Transmission - 08/12/2013
AudioCodes' Fax ATA Supports HTTPS Fax Connections - 08/12/2013
GFI Software Supports UK Channel Expansion with Cloud Partner Program - 08/12/2013
Polycom: A Strong Voice (Still) in the Videoconferencing Market - 08/12/2013
Dark Fiber Week in Review - 08/10/2013
Short Circuits: Technology in Your Bathroom - 08/09/2013
Welcome to the Internets, Where You Can Now Buy 'Class' - 08/08/2013
Talk to Me; I'm Right Here - 08/06/2013
TMCnet Week in Review: Call Center Services - 07/27/2013
TMCnet Week in Review: Dark Fiber - 07/27/2013
Short Circuits: On Meltdowns and More - 07/26/2013

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