TMCnet - World's Largest Communications and Technology Community

Rory J. Thompson Info


Web Editor
Rory J. Thompson is a longtime techno-geek, starting with the PRODIGY online service back in the late ‘80s, and then having worked in various senior editorial capacities at major national technology publications including InformationWeek, Baseline and Smart Partner. Currently a Web Editor at TMC, he is also a contributing blogger to Ziff-Davis Media’s various web properties, including, where he takes a slightly jaded look at the world of technology today, and how life was so much better when we all had to use dial-up. Not.

Latest Articles

Contact Centers in EMEA Set to Expand - 10/13/2015
Ciena Ups the Ante with Introduction of New Blue Planet Architecture - 10/13/2015
Hosted Call Centers Benefiting from the Cloud - 10/13/2015
Research Shows Call Centers Getting Cloud-Boost - 10/13/2015
Call Monitoring Market Primed for Growth - 10/13/2015
Study: Cloud Options Give Contact Centers an Edge - 10/12/2015
Web-Scale Networking Week in Review: Synergy Research Group, IoT, Infinera, and More - 10/10/2015
Call Center Services Week in Review: inContact, Exceed, DMG Consulting, More - 10/10/2015
Old Tech Means New Opportunities for Call Centers - 10/09/2015
InContact's IVR Option Helps Sign New Client - 10/09/2015
'Personal Connection' Dialer Option Helps inContact Make New Sale - 10/09/2015
'Quality' Cited as One Reason Major Retail Chain Signs New Deal - 10/09/2015
Mobility Tools Rule in New Business Communications Survey - 10/09/2015
Retailer Goes 'All In' with Cloud Call Center Choice - 10/08/2015
InContact's ACD Option Appeals to New Customer - 10/08/2015
Going VoIP? Look (and Ask) Before You Leap - 10/08/2015
InContact's Cloud Call Center Solution Makes the Sale for Retailer - 10/08/2015
Minuteman: The More Things Grow, the More They Need Power Backup - 10/08/2015
Now Hear This: Echo-Canceling Conference Phones Arrive from Revolabs - 10/07/2015
Hosted Call Centers Still Play a Valued Role - 10/07/2015
'Hello?' Call Centers Answer the Important Questions - 10/07/2015
Contact Centers Still Dominate Customer Service - 10/07/2015
Telarus, 'WOW! Business' Announce Master Agent Agreement at ITEXPO Anaheim 2015 - 10/06/2015
ITEXPO Anaheim 2015: Unified Communications Taking on a Larger Role - 10/06/2015
Spitfire: Predictive Dialer Makes all the Difference - 10/05/2015
Unified Communications: Perfect for Working Across Time Zones - 10/05/2015
Call Center Services Week in Review: inContact, Omnichannel, StatesideBPO, The Sheffield Group - 10/03/2015
Web-Scale Networking Week in Review: Akamai, Ovum, White House, More - 10/03/2015
Procedures, or Lack Thereof, Vex Industries - 10/02/2015
Report: Video Conferencing Fueling the Adoption of WebRTC Solutions - 10/02/2015
TriCore Solutions Readies UC Presentation at ITEXPO Anaheim - 10/02/2015
Telarus Boosts Team with Addition of New Marketing VP - 10/02/2015
Hosted Call Centers Cloud-Bound - 10/01/2015
InContact Raises the Stakes Yet Again - 10/01/2015
Making the Connection in the Call Center - 09/30/2015
VoIP Innovations Readies Product Showcase at ITEXPO Anaheim 2015 - 09/30/2015
Is Your Contact Center All it Can Be? - 09/30/2015
Updated Cloud Contact Center Solution Debuts - 09/30/2015
Contact Center Study Highlights Points to Consider - 09/30/2015
Finding: Contact Centers Need to Raise the Bar - 09/30/2015
Leading Cloud Contact Center Provider Wins Again - 09/29/2015
Contact Center Excellence: Achievable, and Worth It - 09/29/2015
ACD Offering is One of Many to Sway New Client to inContact - 09/29/2015
Consumer Services Provider is Cloud-Bound with inContact - 09/28/2015
Call Center Services Week in Review: InContact, eGain, Gamification, More - 09/26/2015
Web-Scale Networking Week in Review: UN Broadband Commission, IoT, Ciena, More - 09/26/2015
Hear That? Speech Analytics Rising in Importance - 09/25/2015
Want Happier Workers? Give Them the Info They Seek - 09/25/2015
VoIP Innovations Raises the Bar for Competitors - 09/24/2015
ACD One Part of inContact's Cloud Appeal - 09/24/2015
Cloud Call Center Appeals to Online Shop - 09/24/2015
Ready for the Holidays: Online Retailer Heads to the Cloud - 09/23/2015
Ready for the Holidays: Online Retailer Heads to the Cloud - 09/23/2015
InContact Showing Others How It's Done - 09/23/2015
Initiative Paying Off for Industry Leader - 09/23/2015
Expansion Coming for Cloud Contact Center Leader - 09/23/2015
Report: InContact Primed for Growth - 09/23/2015
Long-Haul Data Center Interconnect? Ciena Gets It - 09/22/2015
Service Tips Expected to Proliferate at Upcoming Show - 09/22/2015
Outsourcing Leaders, Others Expected at ICUC Confab - 09/22/2015
Preparations Finalizing for ICUC Show - 09/21/2015
InContact Gears up for Annual User Conference - 09/21/2015
Call Center Services Week in Review: Delta Air Lines, inContact, Nearshore Americas, More - 09/19/2015
Web-Scale Networking Week in Review: Smart Cities, Data Centers, Ciena, More - 09/19/2015
Sometimes, Outbound Call-Recording Needs to be Publicized as Well - 09/18/2015
When Utilizing IVR, Be Sure to Follow the 'Rules' - 09/18/2015
Once They Answer, Stay in Compliance - 09/18/2015
At Home or Outsourced, Contact Centers Need to Monitor Their Actions - 09/18/2015
Is Your Compliance as High as Your Quality? - 09/18/2015
Compliance and the Call Center: Vigilance is Key - 09/18/2015
Cloud Computing and VoIP: Perfect Together - 09/16/2015
Cloud-Based Video Conferencing Expecting Expansion - 09/16/2015
Cloud Summit to Show How to Boost Recurring Revenue - 09/16/2015
Is Your 'Host' Up to Today's Tasks? - 09/16/2015
Making the Connection for a Wireless Conferencing System - 09/16/2015
Customers Embracing Newer Ways to Reach Call Centers - 09/15/2015
New Offerings Raise the Stakes at Call Centers - 09/15/2015
New Channels Mean New Challenges for Contact Center Agents - 09/15/2015
Web-Scale Networking Week in Review: Ciena, FIFA, Fox Sports, NIST, More - 09/12/2015
Call Center Services Week in Review: Offshoring, Conversocial, inContact, Salesforce, More - 09/12/2015
Report: VoIP Services Market Set to Rise in Asia - 09/11/2015
Striving for Excellence via Better Tools - 09/11/2015
Workers to Gauge Customer Satisfaction in a Better Way - 09/10/2015
New Partnership for VoIP Innovations - 09/10/2015
Updated App Set to Boost Customer Experience - 09/10/2015
Growing Tech Usage Will be a Boon to Contact Centers - 09/10/2015
Future Contact Centers Will be Radically Different - 09/09/2015
Where Will the Contact Center be in 2020? - 09/08/2015
Web-Scale Networking Week in Review: Ciena, TCR, Twitter, Facebook, More - 09/05/2015
Call Center Services Week in Review: eGain, Forrester Consulting, inContact, Call Journey, More - 09/05/2015
Contact Center Trade Group Sets Fall Training Schedule - 09/04/2015
Survey Shows: Customer Service Stagnating, or Worse - 09/04/2015
Ciena Expands its Footprint in Latin America - 09/04/2015
Every Contact Center Should Offer Security Assurances - 09/04/2015
Quality Assured When Confidentiality is High - 09/04/2015
What Does a Call Center Do With Your Data? - 09/03/2015
InContact Raises its Security Level for Customers - 09/03/2015
See the Light: Solar Energy Company Manages Workforce with New Provider - 09/03/2015
New ShoreTel Connect Designed to Boost Worker Collaboration - 09/02/2015
VoIP Growing in Popularity Down Under - 09/02/2015
Hosted BPO Sees the 'Light of the Cloud' - 09/01/2015
ACD Option Cited as One Reason for Contact Center's Business Choice - 08/31/2015
Growing BPO Set to Rise Faster with inContact Cloud Solution - 08/31/2015
Even Hosted Call Centers Will Feel the Impact of IoT - 08/28/2015
Automation Important, but IoT Might Alter That in Call Centers - 08/27/2015
The IoT and the Contact Center: Strange Bedfellows? - 08/27/2015
IVR Can Pay Dividends When Speech is Analyzed - 08/27/2015
No Matter the Client, Dissecting Customer Calls Pays Off - 08/27/2015
'Speech' One Part of an Overall Call Center Strategy - 08/26/2015
Speech Analytics: The Red-Headed Stepchild of Contact Centers - 08/26/2015
SK Telecom Utilizes Ciena's Advanced Packet Optical Platform - 08/26/2015
Korean Telecom Utilizes Ciena's Advanced Packet Optical Platform - 08/26/2015
Web-Scale Networking Week in Review: Apple, Verizon, Hibernia Networks, More - 08/22/2015
Call Center Services Week in Review: inContact, Verint, Sitel, More - 08/22/2015
Smart Government at Work: County Implements inContact's Cloud Customer Service Solution - 08/20/2015
Telarus Expands Its Cloud Footprint with New Client - 08/19/2015
Dialers Getting Ready for Political Season - 08/19/2015
inContact Scores Another Industry Win - 08/19/2015
New Honor as inContact Recognized for Leadership Qualities - 08/18/2015
InContact in Focus with New Chief Strategy Officer - 08/10/2015
Contact Center Agents Need a Boost? 'Supercharge' Them - 08/10/2015
Web-Scale Networking Week in Review: Ciena, Cyan, More - 08/08/2015
Call Center Services Week in Review: Deloitte Digital, Government Business Council, Forbes, Mattersight Corp., More - 08/08/2015
So Far, So Good: inContact Posts Strong 2Q - 08/07/2015
NICE Rolls Out New Customer Experience Solution - 08/07/2015
Workforce Management: A Force for Good on the Customer Journey - 08/06/2015
No Surprise Here: 'Net Neutrality' Heads to Court - 08/05/2015
Back to School: Revolabs Offers Academic Discount - 08/04/2015
Ciena Acquires Cyan, Rolls Out New Division - 08/04/2015
Courts: Be Careful Who You 'Robo-Call' - 08/04/2015
Contact Center Technology Award Goes to NICE - 08/04/2015
Crackdown Seen on Automatic Dialers - 08/04/2015
'Dialers' Beware: Courts Eye an Inference of Automatic Dialing - 08/04/2015
Survey: UK Users Believe Video Conferencing Strengthens Productivity - 08/03/2015
Web-Scale Networking Week in Review: Ciena, euNetworks, The Dell'Oro Group, More - 08/01/2015
Call Center Services Week in Review: ICMI, Zendesk, Progressive, Barclays, More - 08/01/2015
Where Does the Contact Center Draw the Line on Customer Time? - 07/31/2015
Managing 'Time' vs. 'Customer' in the Contact Center - 07/31/2015
Study Says Employee Engagement Has a Way to Go - 07/31/2015
Finding: Recognizing Employees Pays Off - 07/31/2015
Leading Firm Brings its Contact Center Expertise to India - 07/30/2015
Intel's Acquisition of Altera Explained - 07/30/2015
Seeing it Clearly: Tone's New ReliaTel Visual 360 - 07/29/2015
Call Center Services Week in Review: inContact, Deloitte, The Wall Street Journal, Frost & Sullivan - 07/25/2015
Web-Scale Networking Week in Review: Ciena, FOX Sports, CRTC, More - 07/25/2015
Workforce Management Looking Strong Down the Road - 07/24/2015
Canadian Government to Fiber-Providers: Time to Share - 07/24/2015
Buckle Up: Call Monitoring Can Be a Rough Ride - 07/24/2015
Finding: Growth is Good for Call Centers - 07/23/2015
Finding: Contact Centers Facing Serious Growth Challenges - 07/23/2015
Better the Customer Experience by Bettering Your Employees - 07/22/2015
USA800 Adding Call Center to Kansas City Area - 07/22/2015
A Video Transport Solution Brings It All into Focus - 07/22/2015
Web-Scale Networking Week in Review: Ciena, Medxnote, TeliaSonera AB, More - 07/18/2015
Call Center Services Week in Review: Telax, inContact, Nuance Communications, Coca-Cola - 07/18/2015
And Now, a Word from the Lawyers - 07/17/2015
What Does Your Call Center and the NFL Have in Common? A Lot, Actually - 07/17/2015
'Must Haves' for Today's Contact Center - 07/17/2015
Like Sports, Contact Centers Need Flexibility and Speed - 07/17/2015
The Truth Is Out There: Common WFM Myths Debunked - 07/17/2015
When Striving for Quality, Put 'Service' First - 07/16/2015
VoIP Supply, Revolabs Work in Concert for Conferencing Solutions - 07/15/2015
Contact Center Callers Want a 'Complete Connection' - 07/15/2015
Outsource Your Work, but 'Insource' Your Humanity - 07/15/2015
Contact Center Workers Need Ongoing Education - 07/14/2015
Tone's ReliaTel Visual360 Debuts at IAUG Show - 07/14/2015
WFO Software Prominence Rising in the Contact Center - 07/14/2015
Web-Scale Networking Week in Review: Ciena, Fiber to the Home Council, More - 07/11/2015
Call Center Services Week in Review: inContact, CallMiner, TMCnet, More - 07/11/2015
Bigger Role Seen for Workforce Optimization Software - 07/10/2015
Top Partners Named for Master Agent Telarus - 07/10/2015
What Customers Say Has Real Value: Blog - 07/10/2015
Analytics Software Has a Growing Role in the Call Center - 07/09/2015
Quality, as Defined by Our Friends Overseas - 07/09/2015
Surprise: The Cloud is NOT the Solution to Everything - 07/09/2015
Scorecard Shows Ciena Tops in Optical Network Hardware - 07/08/2015
Keep Trying: Government Contact Centers Falling Short - 07/08/2015
Feds Finding Challenges When it Comes to Calls - 07/08/2015
Workforce Management Market: Growing Because It Works - 07/08/2015
Customer Satisfaction at Government Contact Centers Lags Private Sector - 07/07/2015
Web-Scale Networking Week in Review: Ciena, Netflix, More - 07/03/2015
Call Center Services Week in Review: inContact, Callidus Software, Teleperformance, More - 07/03/2015
Social Media Coming into its Own at Call Centers - 07/02/2015
Social Media Playing Bigger Role, Even in Outsourced Situations - 07/02/2015
Prisons Seeing the Light on Value of VoIP; Businesses Next? - 07/01/2015
Managing from the Top Down Makes Sense - 06/30/2015
Contact Centers Prove Key to Social Revolution - 06/30/2015
For Customers, 'Quality' Should be a Given, Not a Gift - 06/30/2015
Cloud Contact Centers Add Power of WFO - 06/30/2015
BluePath Sees Clear Path to Fiber Success in NYC - 06/30/2015
Manage Your Staff, Manage Expectations - 06/30/2015
Managing Workforce Management: It Can be Done - 06/29/2015
Axiom Fiber Outlines Big Plans for the Big Apple - 06/29/2015
Call Center Services Week in Review: inContact, Salesforce, Senior Living SMART, More - 06/27/2015
Web-Scale Networking Week in Review: Ciena - 06/27/2015
Coordinated Systems Proves: Onsite Onboarding Proves Beneficial to New Customer - 06/26/2015
Another Case for the Value of VoIP-Fax - 06/26/2015
BPO Client Adds inContact's WFM Option - 06/25/2015
InContact Adds to Customers' Arsenal - 06/25/2015
NICE Recognized for Speech Technology Excellence - 06/25/2015
ITEXPO 2016 begins in:





Technology Marketing Corporation

800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments:
Comments about this site:


© 2015 Technology Marketing Corporation. All rights reserved | Privacy Policy