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Rory J. Thompson Info

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Web Editor
Rory J. Thompson is a longtime techno-geek, starting with the PRODIGY online service back in the late ‘80s, and then having worked in various senior editorial capacities at major national technology publications including InformationWeek, Baseline and Smart Partner. Currently a Web Editor at TMC, he is also a contributing blogger to Ziff-Davis Media’s various web properties, including ITManagement.com, where he takes a slightly jaded look at the world of technology today, and how life was so much better when we all had to use dial-up. Not.

Latest Articles

Thinking VoIP? Think About These Steps First - 10/23/2014
Allied Fiber Forging Ahead in Southeast Dark Fiber Build-Out - 10/23/2014
Genesys Recognizes the Digital Imperative - 10/22/2014
Is Your Back Office As Effective As It Can Be? - 10/22/2014
Who You Gonna Call When 911 Goes Down? - 10/21/2014
Connected Data Launches Private Cloud Storage Platform, 'Transporter Genesis' - 10/21/2014
Genesys Blogger Puts 'Show-Attendance' Doubts to Rest - 10/20/2014
T.38 Works for Faxing, but HTTPS Works Better - 10/20/2014
Dark Fiber Week in Review:Google Wireless? - 10/18/2014
Cloud Call Center Week in Review: Genesys and Others Thriving - 10/18/2014
Dark Fiber Week in Review: Google Still in the News, but Others are Rising - 10/11/2014
Assure Your Customers are 'Wowed' When They Call In - 10/08/2014
Now Speaking for Lenovo: Kelso? Ashton? Who? - 10/08/2014
Opengear to Shine at Interop New York with Advanced Console Servers - 09/29/2014
Call Center Services Week in Review: The Cloud is Still Leading the Way - 09/27/2014
Dark Fiber Week in Review: Google, AT&T Make Their Moves - 09/27/2014
Mobile Shoppers Need a Reason to Buy: Here are Five - 09/24/2014
Dark Fiber Week in Review: Cincinnati Bell, FirstLight Fiber Shine - 09/20/2014
Call Center Services Week in Review: Xerox, Alliance Data and Others are Hiring - 09/20/2014
Dark Fiber Week in Review: The FCC, AT&T and Alcatel-Lucent - 09/16/2014
Call Center Services Week in Review: CallCenterPros, Wipro, and Other Pros - 09/13/2014
Dark Fiber Week in Review: Google Fiber Still Dominating - 09/13/2014
Webinar: A Financial Services IVR Can Actually Work as Touted - 09/11/2014
Dark Fiber Week in Review: The FCC, AT&T and Alcatel-Lucent - 09/06/2014
Call Center Services Week in Review: Technology Makes a Difference - 09/06/2014
Call Center Services Week in Review - 08/30/2014
Dark Fiber Week in Review - 08/30/2014
Dark Fiber Week in Review - 08/23/2014
Call Center Services Week in Review - 08/23/2014
Disaster Recovery Plans Need That 'VoIP' Factor - 08/21/2014
ITEXPO Gold Sponsor Vitelity Set to Shine - 08/11/2014
Riding the Wave: VoIP Innovations' Time is Now - 08/11/2014
Dark Fiber Week in Review - 08/09/2014
Xorcom Sees Mobile Workers, Wearable Tech as the Wave of the Future - 08/06/2014
Unstoppable Duo: Cellular and Out-of-Band Management - 08/05/2014
Cloud Communications Week in Review - 08/02/2014
Dark Fiber Week in Review - 08/02/2014
Government Agency Cited for Possible Cyber-Attack Risks - 08/01/2014
Inside Sales Efforts Secrets to be Revealed in Coming Webinar - 07/31/2014
Another Win for UNICOM with Selection by SolidFire - 07/29/2014
Subtle but Important: Differences Between Cold, Warm Sales Calls - 07/29/2014
Managing Leads from Inside Sales - 07/29/2014
Cloud Communications Week in Review - 07/26/2014
Dark Fiber Week in Review - 07/26/2014
Telemarketing Getting a Leg Up - 07/25/2014
Huawei Successfully Raises the Bar for Video Conferencing Products - 07/24/2014
What's Next in Cloud Adoption? - 07/23/2014
Dark Fiber Week in Review - 07/19/2014
Cloud Communications Week in Review - 07/19/2014
Fiber Finds a Welcome Audience in Israel - 07/17/2014
Dark Fiber Week in Review - 07/12/2014
Cloud Communications Week in Review - 07/12/2014
Cloud Communications Week in Review - 07/11/2014
For Storage Needs, the Choice is Yours: Speed or Economy? - 07/09/2014
VoIP: A Money-Saver, but a Security Threat? - 07/02/2014
Dark Fiber Week in Review - 06/28/2014
Cloud Communications Week in Review - 06/28/2014
Opengear Notches Another Win With Sprint Certification - 06/26/2014
Opengear Boosts MicroAge to Premier Partner Level - 06/24/2014
VoIP Has Gone Mobile. And So Have the Savings - 06/23/2014
CoreDial Collaborates on 2014 'Future of Cloud Computing' Survey - 06/23/2014
Cloud Communications Week in Review - 06/21/2014
Dark Fiber Week in Review - 06/21/2014
New Mexico Call Center Open and Hiring - 06/20/2014
Telarus Announces Milestone in Continuing Growth - 06/19/2014
Defined Power Needs Made Easy with MinutemanUPS - 06/18/2014
VoIP Innovations Launches Cloud-Hosted Billing System - 06/18/2014
VanillaSoft Announces Sponsorship of Business Conference - 06/16/2014
Webinar Series Designed to Assist Sales Pros - 06/16/2014
Dark Fiber Week in Review - 06/14/2014
Cloud Communications Week in Review - 06/14/2014
Telarus Readies Annual Partner Summit - 06/13/2014
Are Your Social Media Efforts Working at Full Capacity? - 06/13/2014
Don't Leave VoIP Security to Chance - 06/12/2014
CoreDial Boosts Partner Profits with Cloud Solutions - 06/10/2014
Service Gateway Solutions Helps Clear Internet Bottlenecks - 06/09/2014
Cloud Communications Week in Review - 06/06/2014
Dark Fiber Week in Review - 06/06/2014
Expect the Unexpected: Critter Crashes Power System - 06/06/2014
NICE Solutions Providing World Cup with Logistics Help - 06/06/2014
Magnetic North Attracting Cloud-Driven Businesses - 06/05/2014
Rising Up: UNICOM Engineering Nabs Microsoft OEM Partner Status - 06/05/2014
Where has the ATCA Been, and Where is it Going? - 06/05/2014
Heartbleed Virus Continues its Infecting Ways - 06/03/2014
Dark Fiber Week in Review - 05/31/2014
Cloud Communications Week in Review - 05/31/2014
Why You Need Tech Backup: Power Truck Causes Sudden Power Outage - 05/30/2014
Look Up: Low-Cost Communications Are in the Cloud - 05/29/2014
Making Workforce Management Work for You in the Back Office - 05/29/2014
Big Data Can Make a Big Difference - 05/29/2014
The Cloud Everywhere? Not So Fast, Say Some in Asia - 05/21/2014
Using IVR at Your Call Center? Make Sure It Succeeds - 05/21/2014
Dark Fiber Week in Review - 05/17/2014
Cloud Communications Week in Review - 05/17/2014
More Call Center Jobs Coming to the Heartland - 05/16/2014
New Enterprise Mobile Offerings Introduced by Dell - 05/15/2014
inContact Rolls Out 2014 Release of Cloud Contact Center Software - 05/14/2014
On a Roll: UNICOM Engineering Expanding Massachusetts Facility - 05/13/2014
Customer Services Takes Big Leap Forward with Genesys, Zendesk Alliance - 05/13/2014
Cloud Communications Week in Review - 05/10/2014
Dark Fiber Week in Review - 05/10/2014
Tech Companies Unite to Force FCC's Hand - 05/09/2014
Customers Remember When Your Number is Memorable - 05/08/2014
Conferencing Goes Mobile: RingCentral Debuts HD Video Meetings Product - 05/08/2014
Pharrell Would be Great in a Call Center, Because He's 'Happy' - 05/08/2014
College Targets 'Bandwidth Hog' with Help of Allot's NetEnforcer - 05/07/2014
Making the Case for a Cloud Contact Center Solution - 05/07/2014
Contact Center Webinar to Highlight Best Practices - 05/06/2014
Allot Notches Another 'Win' with New Contract - 05/06/2014
Heartbleed Bug Challenges Out of Band Management - 05/06/2014
BYOD is Only One Step in a Larger Process - 05/05/2014
Tone Software Podcast Looks at Lync Implementation - 05/05/2014
Cloud Communications Week in Review - 05/03/2014
Dark Fiber Week in Review - 05/03/2014
'Minority Report' Technology Comes a Step Closer to Reality - 04/30/2014
Rolling the Dice: Cities Wait and Hope for Google Fiber - 04/30/2014
'Seeing' is Believing: IVR on Smartphones is a Bold Leap Forward - 04/30/2014
How CoreDial Takes You Beyond the Cloud - 04/30/2014
What is 'Cloud Communications'? - 04/30/2014
Ready To Offer Cloud Communications? CoreDial Shows the Way - 04/30/2014
Collaborative Input Now Shared in Real Time, Thanks to BoardwalkTech - 04/30/2014
How CoreDial Takes You Beyond the Cloud - 04/23/2014
Server Technology to Present at Data Center World 2014 - 04/22/2014
MSPs Get a Leg Up with Tone Software's New Offering - 04/21/2014
Opengear's Remote Site Monitoring Technology Lifts POWER Engineers to New Heights - 04/16/2014
'A Lot' Indeed: Allot's New Platform Garners Multimillion-dollar Orders - 04/11/2014
Allot Communications Debuts New Service Gateway Tera - 04/10/2014
What is Application Deployment? - 04/09/2014
Hacker Alert: The VoIP Payment Predicament - 04/02/2014
Wheelings & Dealings: Genesys to Boost Social Media Effort with Solariat Acquisition - 04/02/2014
Power to the People? Not Always - 03/28/2014
'Is There Anybody in There? Just Nod if You Can Hear Me' - 03/28/2014
VoIP May be Inexpensive, But it Can Cost in Other Ways - 03/27/2014
At Your Service: VoIP Innovations' New Portal Designed for End Users - 03/26/2014
Need Sales Lead Guidance? VanillaSoft Leads the Way - 03/25/2014
The Next Call Center Opportunity: Multi-channel Customer Experience - 03/25/2014
Allot Scores a Big Win with Tier-1 Mobile Operator - 03/25/2014
Dark Fiber Week in Review - 03/22/2014
Comings & Goings: Long Island Networking Leader Hires Ops Director - 03/19/2014
Genesys: Huge Growth Last Year, More to Come - 03/19/2014
For Happy Customers, You Need Happy Reps - 03/18/2014
Allot Educates Users About School Bandwidth - 03/18/2014
'I Ain't Afraid o' No Ghost': Maybe You Should Be - 03/10/2014
Genesys Posts Strong Year, Sees Another Looming - 03/10/2014
Dark Fiber Week in Review - 03/08/2014
VoIP Bargains: Free Porting, DIDs as Low as 25 Cents - 03/07/2014
It's Time to Listen to Call Center Customers - 03/06/2014
Fax Snafu Sends Confidential Patient Data to Stranger - 03/06/2014
For Call Center Success, Listen to Your Clients - 03/06/2014
If You're Not Managing Your Network Traffic, You Should Be - 03/05/2014
Minuteman Literally Puts the Power in Your Hands - 03/03/2014
'Let's Go to the Video': Hiring Improves by Going Virtual - 03/03/2014
Dark Fiber Brightening Many Industries - 03/03/2014
Dark Fiber Week in Review - 03/01/2014
Dark Fiber Week in Review - 02/28/2014
Dark Fiber Week in Review - 02/28/2014
VoIP Innovations Releases End-User-Friendly Portal - 02/27/2014
The Health of VoIP is Helping Healthcare - 02/26/2014
Call Center Services Week in Review - 02/22/2014
Dark Fiber Week in Review - 02/22/2014
Need to Raise Your Call Center Quality? Be Cloud-Bound - 02/21/2014
Genesys Launches Outbound Predictive Dialer Channel on TMCnet - 02/19/2014
The Benefits of Predictive Outbound Dialing - 02/19/2014
What, Exactly IS a Predictive Dialer? - 02/19/2014
If Your VoIP Service Doesn't have 911, It Should - 02/18/2014
Hospitality Industry Checking Out VoIP - 02/18/2014
Dark Fiber Week in Review - 02/15/2014
Call Center Services Week in Review - 02/15/2014
Another Advantage of VoIP: Data You Can Use - 02/14/2014
'Yahoo!' Indeed: Online Giant Sees Expansion, Hiring at Call Center - 02/13/2014
Want a 'Happier' Job? Research Says Go Into Customer Experience - 02/13/2014
Compuware Set to Recognize its 'Best of the Web' Winners - 02/13/2014
Going to VoIP? Ongoing Education Will Help You Keep Up - 02/12/2014
Snowed in? Work-at-Home Call Center Agents Keep Working - 02/12/2014
Cloudsourcing Provides New Challenges Along with Potential Profits - 02/11/2014
A Little Late to the Party, Microsoft Preps Siri-Like Re-launch - 02/10/2014
Dark Fiber Week in Review - 02/08/2014
Call Center Services Week in Review - 02/08/2014
When Snow is Falling, Voxer App Helps Keep a Business Running - 02/07/2014
Raise Your Call Center Quality by Going to the Cloud - 02/06/2014
Samsung to Olympians: Here's a Gift; Please Use It, Not the Competition's - 02/06/2014
Need Optimal Performance? Allot Shows the Way - 02/06/2014
A Most Timely Idea: Work-at-Home Call Center Agents - 02/05/2014
Video Conferencing via VoIP Made Easy for SMBs - 02/05/2014
European Study Finds Waste on Connectivity Costs - 02/04/2014
Fontel Signs Distribution Deal with Revolve Robotics - 02/04/2014
Compuware Rolls Out Enhanced Analytics Offering - 02/04/2014
Dark Fiber Week in Review - 02/01/2014
Call Center Services Week in Review - 02/01/2014
Dark Fiber Week in Review - 01/31/2014
Wi-Fi Management Made Simple - and Necessary - 01/31/2014
Millennial Generation Embracing Digital Workstyle - 01/31/2014
How High Are Your Telecom Expenses? You'd be Surprised - 01/31/2014
Going Proactive: VoIP Supply at ITEXPO to Answer Product Queries, Share Insider Blog - 01/30/2014
Speech Analytics Takes On an Increasingly Important Role - 01/28/2014
Say It, Then Do It; Why Speech Analytics Matters - 01/28/2014
Analyze This? inContact Makes It Easier Than Ever - 01/28/2014
Workforce Optimization Do's and Don'ts - 01/28/2014
Sonian Throws a Lifeline for Those Drowning in Data - 01/28/2014
Wheelings and Dealings: Genesys Expands Offerings with Voice Solutions Acquisition - 01/27/2014

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