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Rory J. Thompson Info

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Web Editor
Rory J. Thompson is a longtime techno-geek, starting with the PRODIGY online service back in the late ‘80s, and then having worked in various senior editorial capacities at major national technology publications including InformationWeek, Baseline and Smart Partner. Currently a Web Editor at TMC, he is also a contributing blogger to Ziff-Davis Media’s various web properties, including ITManagement.com, where he takes a slightly jaded look at the world of technology today, and how life was so much better when we all had to use dial-up. Not.

Latest Articles

Call Center Services Week in Review: inContact, Conversocial, Synthesio, LiveOps, More - 05/23/2015
Web-Scale Networking Week in Review: Perseus, Ciena, More - 05/23/2015
Isolated Case: Low-Tech Fax Machine Overlooked by PD - 05/22/2015
Schools Go High-Tech Chasing Donors - 05/22/2015
India Next Stage for Rollout of VoLTE - 05/22/2015
Cloud 101 for Schools: Using it to Their Advantage - 05/22/2015
Hearing it Clearly: VoIP Growth Good, Expected To Get Better - 05/22/2015
WFO Software Can Help, but Keep Staffers in Mind as 'People' - 05/22/2015
School on the Line? They Might Be Calling From the Cloud - 05/21/2015
Higher Education Support Efforts Get a 'Cloud-Boost' - 05/21/2015
Better Dialing, More Features Hallmark of Call Center Upgrade - 05/21/2015
Build Your Team by Building Enthusiasm - 05/21/2015
Report: VoIP Market Poised for Growth This Year - 05/21/2015
Outbound Campaign Management Helped by New Software Offering - 05/21/2015
Customers Set to Gain from Software Update - 05/21/2015
Improved ACD Included With New Contact Center Software - 05/20/2015
New Cloud Contact Center Software Arrives from inContact - 05/20/2015
Ciena's New Offering Raises the Stakes in Data Center Interconnect - 05/20/2015
Higher Education Support Efforts Get a 'Cloud-Boost' - 05/19/2015
Dark Days Over? Research Sees Dialer Market Bracing for Growth - 05/19/2015
When is Customer Service Like 'Spinal Tap'? - 05/19/2015
Working Toward a More Secure Government Network - 05/19/2015
Power Surge Protection Market Expected to Boom - 05/19/2015
Telarus Planning Annual Partner Summit Meeting - 05/18/2015
Web-Scale Networking Week in Review: Ciena, LightRiver Technologies, Optical Internetworking Forum, More - 05/16/2015
Call Center Services Week in Review: inContact, The Touchpoint Group, Sitel, More - 05/16/2015
New Spam-Blocking Dialer App Unveiled - 05/15/2015
Monitoring What Callers Say, vs. What They Mean - 05/15/2015
VoLTE Coming to the UAE - 05/15/2015
Customer Frustration Addressed by Analyzing Call Content - 05/14/2015
Education a Surprising Beneficiary of Video Conferencing - 05/14/2015
Better Speech Analytics Translates to Customer Satisfaction - 05/14/2015
Speech Analytics: The New Frontier in Call Centers - 05/14/2015
Mideast Market Braces for the Coming VoIP Invasion - 05/14/2015
VoLTE Continues its Rise to Prominence - 05/13/2015
Workforce Optimization Contributes to No.1 Rankings for Global BPO - 05/13/2015
What Customers Say Will Soon Be Measured by Contact Centers - 05/12/2015
Customer Satisfaction Seen as Next Call Center Target - 05/12/2015
Workers Likely to Cheer Coming Use of Better Measurement - 05/12/2015
The Next Big Frontier: Contact Center Analytics - 05/12/2015
UNICOM Goes Proactive with Overseas Stocking Locations - 05/12/2015
A Manager's New Friend: Flexible Schedule-Management Capability - 05/11/2015
VoLTE's Ripple Effect: SDM Market is Fueling Growth - 05/11/2015
Ciena Names First Authorized Learning Provider - 05/11/2015
Web-Scale Networking Week in Review: Ciena, Forsythe, IDC - 05/09/2015
Call Center Services Week in Review: inContact, New York State, Concentrix, More - 05/09/2015
At Last: Intel Xeon Processor E7 v3 Product Launched - 05/08/2015
Surprise Power Outage has Far-Reaching Consequences - 05/08/2015
Desktop Activity Monitoring Takes a Leap 'Upward' - 05/08/2015
Finding: Contact Centers Need to Empower Their Employees - 05/07/2015
Seeing the Light: Videoconferencing on the Rise - 05/07/2015
Are you Ensuring a 'Quality' Quality Assurance Program? - 05/06/2015
Interest in VoLTE Expected to Accelerate Market - 05/06/2015
Fearful of Fraud? VoIP Innovations Launches Solution - 05/05/2015
Cloud Spend Expected to Billow to $32 Billion - 05/05/2015
Coming to the Aid of SMBs in Need of Speed - 05/05/2015
Study Shows Cloud of Rising Importance to Workers and Their Jobs - 05/05/2015
Forsythe Selects Ciena for New Data Center - 05/04/2015
Web-Scale Networking Week in Review: Ciena, Korea-Japan Cable Network, Ovum, Google - 05/02/2015
Call Center Services Week in Review: Demand Metric, Convergys, inContact, More - 05/02/2015
Do Your Homework Before Making VoIP Converts - 05/01/2015
Two Great Minds Think (and Work) Alike - 04/30/2015
Quality Rules When Two Leaders Combine Efforts - 04/30/2015
Automatic Features, More Add up for a Client - 04/30/2015
Sales Insight: More Success Found When Reps Follow Protocols - 04/30/2015
Case Study: inContact Works for Workfront - 04/29/2015
Knowing Your VoIP Buyer Makes the Job Easier - 04/29/2015
Getting Customers is One Thing; Keeping Them is Another - 04/29/2015
Analyst Says VoLTE May Push 2G, 3G Networks Out of the Picture - 04/28/2015
Travel Giant's Workforce Management Moves to the Cloud - 04/28/2015
Call Picked Up, Real Retention Work Begins - 04/28/2015
Survey Says Marketing Underutilizes Customer Service - 04/28/2015
Connectivity in Asia: Ciena Has What Markets Need - 04/27/2015
inContact Powers Up Call Center Innovation - 04/27/2015
Industry Leaders in New Call Center Venture - 04/27/2015
RingCentral, inContact Announce Joint Endeavor - 04/27/2015
Web-Scale Networking Week in Review: Silverton Consulting, Ciena, More - 04/25/2015
Call Center Services Week in Review: Dimension Data, Convergys, Jobs4America, More - 04/25/2015
Contact Center Digital Engagement Takes Center Stage - 04/24/2015
Right-Sized VoIP Solution for SMBs Debuts - 04/23/2015
Report: Cloud Video Conferencing Set To Explode - 04/23/2015
Finding: Workers Perform Best When Managers Care - 04/22/2015
Contact Center Woes? Look to the Top - 04/22/2015
Study: Better Management Can Help Businesses Thrive - 04/22/2015
Call Center Provider's ACD Helps Win New Client - 04/22/2015
Report: VoLTE Becoming Platform of Choice for VoIP - 04/22/2015
Workers Not Producing? Blame the Managers - 04/22/2015
Report: VoLTE Finally Coming Into its Own - 04/21/2015
inContact Helps Tackle Healthcare Costs - 04/21/2015
A True-Life Story: Saved by the UPS - 04/21/2015
Suddenly, Everyone's Tuning in to Video Conferencing - 04/21/2015
Train Smarter, Not Harder for Contact Center Success - 04/20/2015
UNICOM to Shine at RSA Security Conference - 04/15/2015
Healthcare Provider Utilizes Cloud Call Center to Scale Up as Needed - 04/14/2015
Solution Architect: The Partner You Didn't Know You Needed - 04/14/2015
Revolabs Moves to Boost its Video Conferencing Visibility in Canada - 04/14/2015
Expanding Business Process Outsourcer Heads to the Cloud - 04/13/2015
Web-Scale Networking Week in Review - 04/11/2015
Call Center Services Week in Review - 04/11/2015
Telarus Wins Big at Industry Expo - 04/10/2015
New Enterprise-Grade Business Communication Options Launched - 04/09/2015
Call Center Analytics Need Not be Complicated - 04/09/2015
Report Sees Contact Center Workforce Management Growing - 04/09/2015
Georgia Corrections Dept. Partners With Cloud-based Solution Company - 04/08/2015
inContact Research Highlights 'Customer Journey' - 04/08/2015
Ciena, Hibernia Team Up for a REALLY Cool Run - 04/08/2015
Vodafone Germany Launches Mavenir's VoLTE App Solution - 04/07/2015
Next Up for the Cloud: A Network Platform - 04/07/2015
Hybrid Solutions Seen as Next Step for VoIP - 04/07/2015
IBM Makes Market Headway via Deal with China Telecom - 04/02/2015
LG G3 with VoLTE set To Hit Canadian Market - 04/02/2015
Workforce Management Strong and Growing - 04/02/2015
What Do you Do When the Country Goes Dark? - 04/02/2015
Social Media Taking Center Stage in the Contact Center - 04/01/2015
Not Exactly a 'Snow Day': Power Outage Closes College - 04/01/2015
Finding: Personal Connection Matters in Sales Calls - 04/01/2015
Study Says VoLTE Subscribers Set to Grow Substantially - 03/31/2015
Call Center Boosted with a Quality Management Program - 03/31/2015
UNICOM Makes Growth Easier by Highlighting Coming Challenges - 03/30/2015
Web-Scale Networking Week in Review: Ciena, ACG Research - 03/28/2015
Call Center Services Week in Review: HBO, IBM, Harris Interactive, Kodak - 03/28/2015
Work Smarter, Not Harder, in the Contact Center - 03/27/2015
Report: VoIP Market Strong and Getting Stronger - 03/26/2015
The 'Robots' Are Here, and They're Working - 03/26/2015
'All About That Bass'? No, All About Those Leads for Tech Content Marketers - 03/26/2015
What is Web-scale Networking? - 03/25/2015
Study: Mobile Data Consumption High, and Surging - 03/25/2015
About Ciena - 03/25/2015
New Analytics Suite to Optimize Digital Channels' Performance - 03/25/2015
Customer Survey Confirms Fears: Screw Up and They're Gone - 03/25/2015
New Worker Worry: 'Invisible Employee Syndrome' - 03/24/2015
Telarus Names Two Experienced Telecom Pros - 03/23/2015
Vacation Booking Gets Easier with inContact's Help - 03/23/2015
Conferencing Week in Review: Highfive, Revolabs, Array Telepresence, More - 03/21/2015
Call Center Services Week in Review: Chromebooks, Google Cloud, Text with 9-1-1, Authentify, More - 03/21/2015
Simple Math: Engaged Workers = Big Dividends - 03/20/2015
Philippine Call Center Industry Posts Strong Growth - 03/19/2015
Here We Grow Again: inContact Renews Ties to Trade Group - 03/19/2015
Keep Your Call Center Workers by Keeping Them Engaged - 03/19/2015
UAE Telecom Providers Holding VoIP Hostage - 03/18/2015
inContact Cloud Scores Again with New Client - 03/16/2015
Call Center Services Week in Review: inContact, Harris Interactive, Opus Research, Nearshore Americas, More - 03/14/2015
Conferencing Week in Review: TeleHealth, Revolabs, ComputerWeekly.com, Polycom - 03/14/2015
Study Shows 'Multichannel Options' Gaining Favor for Call Centers - 03/13/2015
Wrong Place, Wrong Time: This Raven is Truly 'Nevermore' - 03/12/2015
No Surprise Here: Telecom Market Primed for Growth - 03/12/2015
Chasing Down that Elusive Quality: 'Caring' - 03/11/2015
New Challenge for Call Centers: Better Customer Experience - 03/11/2015
VoIP is Great, but Can be Better - 03/11/2015
Conferencing Week in Review: Zoom, Frost & Sullivan, CloudTweaks, TechTarget - 03/07/2015
Call Center Services Week in Review: Zappos, Dimension Data, USAToday, More - 03/07/2015
Old Fax Machines Don't Die; They Just Give Up Your Info - 03/06/2015
Selling is Important, But 'Sell Yourself' First - 03/06/2015
Changes Afoot in Contact Centers as Digital Looms Large - 03/05/2015
Seasons Changing, But Storm Threats Consistent - 03/05/2015
VoIP, By Any Other Name, Set to Expand - 03/04/2015
Connected Car Utilizes VoLTE for Advanced Communicating - 03/03/2015
Taking Command: Why You Should Host Your Own Dialers - 03/03/2015
Conferencing Week in Review: Mississippi, Global Presence Alliance, West Hawaii Today - 02/28/2015
Call Center Services Week in Review: CROWDS, Retail Gazette, inContact, Forbes - 02/28/2015
Contact Center Coaches Need to 'Up' Their Game - 02/27/2015
'Dialers' Face New Challenges with Area-Code Additions - 02/26/2015
Deadline Time: Congress Must Tackle Telecom Reform - 02/26/2015
Quality Data: Helpful for Growth, Helpful for Hiring - 02/25/2015
Securing Your VoIP Network: Not as Tough As You Might Think - 02/25/2015
A Truly 'Visionary' Company Takes a Leap of Faith - 02/24/2015
Moving Data? Treat It Like a Business Upgrade - 02/24/2015
inContact Names its No. 1 Master Agent for the Year - 02/23/2015
D2 Teams with Two Major Players for Mobile World Congress Rollout - 02/23/2015
TCG Partners with Broadview to Deliver Cloud Portfolio to its Agent Network - 02/20/2015
VoLTE Service Orchestration Demonstrated over Virtualized Infrastructure - 02/20/2015
Senators Call Up FCC about TCPA - 02/20/2015
Sales Lead-Management: Success is a Step-by-Step Process - 02/20/2015
'Virtual Fax' Seen as New-Age Savior - 02/18/2015
More Colleges Going Online with Video Presentations - 02/18/2015
Vacation Travel Leader Goes with inContact to Assure Customer Satisfaction - 02/18/2015
Pulse Supply Delivers Solutions as Well as Product - 02/17/2015
Coming off a Good Year, NetSapiens Hopes to Keep Momentum Going - 02/17/2015
Live Sentinel's 'MiAlert' Set to Offer Instant Aid Remotely - 02/17/2015
In Wake of Acquisition, KORE Telematics Sees Big Things Ahead - 02/17/2015
Call Center Services Week in Review: FCC, SPi Global, Alorica, More - 02/14/2015
Conferencing Week in Review: FreeConferenceCall.com, Zoom, Transparency Market Research - 02/14/2015
FCC Wants Backup Power for Cellphones; Providers Balk - 02/13/2015
Call Center Workforce Management: Staying One Step Ahead - 02/12/2015
When is a Dialer Not a Dialer? When the Court Says So - 02/12/2015
What is VoIP Monitoring? - 02/12/2015
Call Center Workforce Management: Staying One Step Ahead - 02/12/2015
Clear Focus: Video Conferencing to be a $6.4 Billion Market - 02/11/2015
Opengear Keeps Moving Forward with New Ideas - 02/10/2015
VanillaSoft Set To Headline at Industry Conference - 02/10/2015
Dialer Use Cited in Purported TCPA Violation - 02/10/2015
Behold the Power of Speech Analytics - 02/09/2015
'Dog Hunter' Sniffs Out Opportunities in IoT - 02/09/2015
Text Messaging Grows to the Next Level with 'Business Texting' - 02/09/2015
Call Center Services Week in Review: inContact, CyraCom, The Philippines, and More - 02/07/2015
Conferencing Week in Review: Frost & Sullivan, Logitech, More - 02/07/2015
VoIP Innovations Leading the Way in VoIP Adoptions - 02/06/2015
Fax Still Pivotal in the World of Sports-Signings - 02/06/2015
'Social Selling' Taking on Greater Importance - 02/06/2015
Say What? Maximizing the Benefits of Speech Analytics - 02/06/2015

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