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Rory J. Thompson Info

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Web Editor
Rory J. Thompson is a longtime techno-geek, starting with the PRODIGY online service back in the late ‘80s, and then having worked in various senior editorial capacities at major national technology publications including InformationWeek, Baseline and Smart Partner. Currently a Web Editor at TMC, he is also a contributing blogger to Ziff-Davis Media’s various web properties, including ITManagement.com, where he takes a slightly jaded look at the world of technology today, and how life was so much better when we all had to use dial-up. Not.

Latest Articles

Web-Scale Networking Week in Review: Silverton Consulting, Ciena, More - 04/25/2015
Call Center Services Week in Review: Dimension Data, Convergys, Jobs4America, More - 04/25/2015
Contact Center Digital Engagement Takes Center Stage - 04/24/2015
Right-Sized VoIP Solution for SMBs Debuts - 04/23/2015
Report: Cloud Video Conferencing Set To Explode - 04/23/2015
Finding: Workers Perform Best When Managers Care - 04/22/2015
Contact Center Woes? Look to the Top - 04/22/2015
Study: Better Management Can Help Businesses Thrive - 04/22/2015
Call Center Provider's ACD Helps Win New Client - 04/22/2015
Report: VoLTE Becoming Platform of Choice for VoIP - 04/22/2015
Workers Not Producing? Blame the Managers - 04/22/2015
Report: VoLTE Finally Coming Into its Own - 04/21/2015
inContact Helps Tackle Healthcare Costs - 04/21/2015
A True-Life Story: Saved by the UPS - 04/21/2015
Suddenly, Everyone's Tuning in to Video Conferencing - 04/21/2015
Train Smarter, Not Harder for Contact Center Success - 04/20/2015
UNICOM to Shine at RSA Security Conference - 04/15/2015
Healthcare Provider Utilizes Cloud Call Center to Scale Up as Needed - 04/14/2015
Solution Architect: The Partner You Didn't Know You Needed - 04/14/2015
Revolabs Moves to Boost its Video Conferencing Visibility in Canada - 04/14/2015
Expanding Business Process Outsourcer Heads to the Cloud - 04/13/2015
Web-Scale Networking Week in Review - 04/11/2015
Call Center Services Week in Review - 04/11/2015
Telarus Wins Big at Industry Expo - 04/10/2015
New Enterprise-Grade Business Communication Options Launched - 04/09/2015
Call Center Analytics Need Not be Complicated - 04/09/2015
Report Sees Contact Center Workforce Management Growing - 04/09/2015
Georgia Corrections Dept. Partners With Cloud-based Solution Company - 04/08/2015
inContact Research Highlights 'Customer Journey' - 04/08/2015
Ciena, Hibernia Team Up for a REALLY Cool Run - 04/08/2015
Vodafone Germany Launches Mavenir's VoLTE App Solution - 04/07/2015
Next Up for the Cloud: A Network Platform - 04/07/2015
Hybrid Solutions Seen as Next Step for VoIP - 04/07/2015
IBM Makes Market Headway via Deal with China Telecom - 04/02/2015
LG G3 with VoLTE set To Hit Canadian Market - 04/02/2015
Workforce Management Strong and Growing - 04/02/2015
What Do you Do When the Country Goes Dark? - 04/02/2015
Social Media Taking Center Stage in the Contact Center - 04/01/2015
Not Exactly a 'Snow Day': Power Outage Closes College - 04/01/2015
Finding: Personal Connection Matters in Sales Calls - 04/01/2015
Study Says VoLTE Subscribers Set to Grow Substantially - 03/31/2015
Call Center Boosted with a Quality Management Program - 03/31/2015
UNICOM Makes Growth Easier by Highlighting Coming Challenges - 03/30/2015
Web-Scale Networking Week in Review: Ciena, ACG Research - 03/28/2015
Call Center Services Week in Review: HBO, IBM, Harris Interactive, Kodak - 03/28/2015
Work Smarter, Not Harder, in the Contact Center - 03/27/2015
Report: VoIP Market Strong and Getting Stronger - 03/26/2015
The 'Robots' Are Here, and They're Working - 03/26/2015
'All About That Bass'? No, All About Those Leads for Tech Content Marketers - 03/26/2015
What is Web-scale Networking? - 03/25/2015
Study: Mobile Data Consumption High, and Surging - 03/25/2015
About Ciena - 03/25/2015
New Analytics Suite to Optimize Digital Channels' Performance - 03/25/2015
Customer Survey Confirms Fears: Screw Up and They're Gone - 03/25/2015
New Worker Worry: 'Invisible Employee Syndrome' - 03/24/2015
Telarus Names Two Experienced Telecom Pros - 03/23/2015
Vacation Booking Gets Easier with inContact's Help - 03/23/2015
Conferencing Week in Review: Highfive, Revolabs, Array Telepresence, More - 03/21/2015
Call Center Services Week in Review: Chromebooks, Google Cloud, Text with 9-1-1, Authentify, More - 03/21/2015
Simple Math: Engaged Workers = Big Dividends - 03/20/2015
Philippine Call Center Industry Posts Strong Growth - 03/19/2015
Here We Grow Again: inContact Renews Ties to Trade Group - 03/19/2015
Keep Your Call Center Workers by Keeping Them Engaged - 03/19/2015
UAE Telecom Providers Holding VoIP Hostage - 03/18/2015
inContact Cloud Scores Again with New Client - 03/16/2015
Call Center Services Week in Review: inContact, Harris Interactive, Opus Research, Nearshore Americas, More - 03/14/2015
Conferencing Week in Review: TeleHealth, Revolabs, ComputerWeekly.com, Polycom - 03/14/2015
Study Shows 'Multichannel Options' Gaining Favor for Call Centers - 03/13/2015
Wrong Place, Wrong Time: This Raven is Truly 'Nevermore' - 03/12/2015
No Surprise Here: Telecom Market Primed for Growth - 03/12/2015
Chasing Down that Elusive Quality: 'Caring' - 03/11/2015
New Challenge for Call Centers: Better Customer Experience - 03/11/2015
VoIP is Great, but Can be Better - 03/11/2015
Conferencing Week in Review: Zoom, Frost & Sullivan, CloudTweaks, TechTarget - 03/07/2015
Call Center Services Week in Review: Zappos, Dimension Data, USAToday, More - 03/07/2015
Old Fax Machines Don't Die; They Just Give Up Your Info - 03/06/2015
Selling is Important, But 'Sell Yourself' First - 03/06/2015
Changes Afoot in Contact Centers as Digital Looms Large - 03/05/2015
Seasons Changing, But Storm Threats Consistent - 03/05/2015
VoIP, By Any Other Name, Set to Expand - 03/04/2015
Connected Car Utilizes VoLTE for Advanced Communicating - 03/03/2015
Taking Command: Why You Should Host Your Own Dialers - 03/03/2015
Conferencing Week in Review: Mississippi, Global Presence Alliance, West Hawaii Today - 02/28/2015
Call Center Services Week in Review: CROWDS, Retail Gazette, inContact, Forbes - 02/28/2015
Contact Center Coaches Need to 'Up' Their Game - 02/27/2015
'Dialers' Face New Challenges with Area-Code Additions - 02/26/2015
Deadline Time: Congress Must Tackle Telecom Reform - 02/26/2015
Quality Data: Helpful for Growth, Helpful for Hiring - 02/25/2015
Securing Your VoIP Network: Not as Tough As You Might Think - 02/25/2015
A Truly 'Visionary' Company Takes a Leap of Faith - 02/24/2015
Moving Data? Treat It Like a Business Upgrade - 02/24/2015
inContact Names its No. 1 Master Agent for the Year - 02/23/2015
D2 Teams with Two Major Players for Mobile World Congress Rollout - 02/23/2015
TCG Partners with Broadview to Deliver Cloud Portfolio to its Agent Network - 02/20/2015
VoLTE Service Orchestration Demonstrated over Virtualized Infrastructure - 02/20/2015
Senators Call Up FCC about TCPA - 02/20/2015
Sales Lead-Management: Success is a Step-by-Step Process - 02/20/2015
'Virtual Fax' Seen as New-Age Savior - 02/18/2015
More Colleges Going Online with Video Presentations - 02/18/2015
Vacation Travel Leader Goes with inContact to Assure Customer Satisfaction - 02/18/2015
Pulse Supply Delivers Solutions as Well as Product - 02/17/2015
Coming off a Good Year, NetSapiens Hopes to Keep Momentum Going - 02/17/2015
Live Sentinel's 'MiAlert' Set to Offer Instant Aid Remotely - 02/17/2015
In Wake of Acquisition, KORE Telematics Sees Big Things Ahead - 02/17/2015
Call Center Services Week in Review: FCC, SPi Global, Alorica, More - 02/14/2015
Conferencing Week in Review: FreeConferenceCall.com, Zoom, Transparency Market Research - 02/14/2015
FCC Wants Backup Power for Cellphones; Providers Balk - 02/13/2015
Call Center Workforce Management: Staying One Step Ahead - 02/12/2015
When is a Dialer Not a Dialer? When the Court Says So - 02/12/2015
What is VoIP Monitoring? - 02/12/2015
Call Center Workforce Management: Staying One Step Ahead - 02/12/2015
Clear Focus: Video Conferencing to be a $6.4 Billion Market - 02/11/2015
Opengear Keeps Moving Forward with New Ideas - 02/10/2015
VanillaSoft Set To Headline at Industry Conference - 02/10/2015
Dialer Use Cited in Purported TCPA Violation - 02/10/2015
Behold the Power of Speech Analytics - 02/09/2015
'Dog Hunter' Sniffs Out Opportunities in IoT - 02/09/2015
Text Messaging Grows to the Next Level with 'Business Texting' - 02/09/2015
Call Center Services Week in Review: inContact, CyraCom, The Philippines, and More - 02/07/2015
Conferencing Week in Review: Frost & Sullivan, Logitech, More - 02/07/2015
VoIP Innovations Leading the Way in VoIP Adoptions - 02/06/2015
Fax Still Pivotal in the World of Sports-Signings - 02/06/2015
'Social Selling' Taking on Greater Importance - 02/06/2015
Say What? Maximizing the Benefits of Speech Analytics - 02/06/2015
Worried About VoIP Security? Don't Be - 02/05/2015
Making Customers Happy: Study Shows It's Not That Hard - 02/05/2015
Today's TechFast: Web to Get Faster, if FCC Has Its Way - 02/04/2015
Growing Economy, Increased Hiring a Boon to inContact - 02/04/2015
Today's TechFast: New Business Offerings Aim to Streamline Your Workday - 02/03/2015
Web Conferencing Market Primed for Explosive Growth - 02/03/2015
Telarus Director Named to Prestigious Industry Board - 02/02/2015
inContact Enabling Challenged Workers with its Cloud Solution - 02/02/2015
Call Center Services Week in Review: Business World Online, ACSI, CCNG, More - 01/31/2015
Conferencing Week in Review: Carousel Industries, TrueConf, Fiscal Times and More - 01/31/2015
Lawmakers Pressure FCC to Reject Phone Rule Changes - 01/30/2015
Oracle Sees WebRTC Coming into Its Own - 01/29/2015
Daitan Sees WebRTC 'Everywhere' Sooner Than You Think - 01/29/2015
Philippines' Call Center Industry Threatened on Two Sides - 01/29/2015
ITEXPO Announcement: Taqua Integrates Sansay into the TaquaWorks Next Generation Solution - 01/29/2015
Tech Sales: 'Influencing' Prospects Without Being a Pest - 01/29/2015
inContact Set to Sponsor Upcoming Industry Events - 01/28/2015
CafeX Unveils Quisbee at WebRTC Conference, Touts Future Growth - 01/28/2015
SwitchRay Set for Success as Popularity of VoIP Rises - 01/28/2015
Comunicano CEO Touts Benefits of WebRTC - 01/28/2015
Today's TechFast: All ITEXPO, All the Time - 01/28/2015
Sales Objections: Not a 'No', but a Challenge - 01/28/2015
'Free' Communications Apps: Look Before You Leap - 01/27/2015
snom Debuts New VoIP Phones at ITEXPO - 01/27/2015
When Predictive Dialers Go Bad: Dish Network in Hot Water - 01/27/2015
Bill Would Ensure Telecom Landlines Stay Active in Kentucky - 01/27/2015
VoIP Pioneers Set to Present at ITEXPO in Miami - 01/26/2015
Conferencing Week in Review: Tufts Medical Center, Tele-Maternity, New York State - 01/24/2015
Call Center Services Week in Review: Everest Group, CCAP, Teleperformance and Sitel all Making News - 01/24/2015
Picking a VoIP Provider? Do Your Homework - 01/23/2015
Cloud Master Agent Agreement Extended via New Partnership - 01/23/2015
Company Social Media Silos Need to Go - 01/23/2015
Pilot Program Launched To Help Sick Kids at Home - 01/23/2015
Central America Seen as Next Big Contact Center Arena - 01/22/2015
Today's TechFast: 'Phone'-y News for Telemarketers, Telehealth Users and More - 01/22/2015
Telemarketing Challenge: Can Customers 'Revoke' Permission to Call Them? - 01/22/2015
IVR Plays Vital Role in New Telehealth Monitoring Effort - 01/22/2015
Backup Power: More Than Just a Tech Convenience - 01/21/2015
Call Centers Flooding Back to US? Philippines Says 'Meh' - 01/21/2015
Today's TechFast: Google Translates Speech, Customer Service is Still About the Customer - 01/21/2015
Live Chat: The Next Step to Successful Customer Service - 01/21/2015
VoIP Innovations Readies New BackOffice Release at ITEXPO - 01/20/2015
Amazon Blazing Its Own Movie Path - 01/20/2015
Comings and Goings: New CTO, Head of Tech Strategy Named at Unify - 01/20/2015
Today's TechFast: New Years' Off to a Fast Start with Improvements Galore - 01/20/2015
Three Telecom Trends Worth Watching This Year - 01/20/2015
Keep VoIP Costs Down, Quality Up - 01/20/2015
Defense Dept Awards Telecom Expense Management Contract - 01/19/2015
Study Sees VoIP Market Experiencing Huge Growth - 01/19/2015
Conferencing Week in Review: Polycom, Quocirca, Skylight Healthcare and InterCall - 01/17/2015
Call Center Services Week in Review: inContact, Twitter, Google Plus, Facebook - 01/17/2015
Telemarketing Sales Cooled Off? Try 'Cold Calling 2.0' - 01/16/2015
Open VoIP Gateway Platform for SMBs Ready to Ship - 01/16/2015
Fax Lawsuit Could Have Been Avoided with Fax VoIP - 01/16/2015
Speaking Up: Unscripted Responses Better Received from Call Centers - 01/15/2015
Customer Outreach: After the Call, Then What? - 01/15/2015
Careful Who You Dial: FCC Hears All - 01/15/2015
Worldwide Movement: Popularity of VoIP is Spreading - 01/15/2015
TCPA Call Compliance Still a Challenge, But Help is Available - 01/14/2015
Asentinel Sees TEM Growth Looming After Being Acquired - 01/14/2015
Today's TechFast: It's All Rock 'n Roll To Me: Datacom Reportedly Gaining on Telecom - 01/14/2015
Contact Centers Need New Goals for the New Year - 01/14/2015
Report Sees Mixed Results for Communications in 2015 - 01/14/2015
Mixed Message on Value of Video Conferencing - 01/13/2015
Today's TechFast: Videoconferencing, Diversity, Mobile Apps All Gaining Ground - 01/13/2015
Finding: Younger Business Owners Embracing Conferencing Options - 01/13/2015
VanillaSoft Set to Sponsor, Exhibit at Industry Summit - 01/12/2015
Report Sees Sunny Outlook for Cloud-Based Contact Center Market - 01/12/2015
New Report Examines Business Value of Telecom Expense Management - 01/12/2015
Call Center Services Week in Review: Olympic Games, inContact, Outbox - 01/10/2015
Conferencing Zone Week In Review: Shutterstock, Cognosys, More - 01/10/2015
FaxSIPit Launches New Website in Support of Paperless, Secure Faxing - 01/09/2015
Call Centers: Building Skills You Can Use Anywhere - 01/09/2015
Master Agency Signs New Telecom Partner - 01/09/2015
Newest VoIP Threat: Telephony Denial of Service - 01/09/2015
Savvy Consumers Demanding More; Are You Delivering? - 01/08/2015

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