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Rory J. Thompson Info

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Web Editor
Rory J. Thompson is a longtime techno-geek, starting with the PRODIGY online service back in the late ‘80s, and then having worked in various senior editorial capacities at major national technology publications including InformationWeek, Baseline and Smart Partner. Currently a Web Editor at TMC, he is also a contributing blogger to Ziff-Davis Media’s various web properties, including ITManagement.com, where he takes a slightly jaded look at the world of technology today, and how life was so much better when we all had to use dial-up. Not.

Latest Articles

Call Center Services Week in Review: Business World Online, ACSI, CCNG, More - 01/31/2015
Conferencing Week in Review: Carousel Industries, TrueConf, Fiscal Times and More - 01/31/2015
Lawmakers Pressure FCC to Reject Phone Rule Changes - 01/30/2015
Oracle Sees WebRTC Coming into Its Own - 01/29/2015
Daitan Sees WebRTC 'Everywhere' Sooner Than You Think - 01/29/2015
Philippines' Call Center Industry Threatened on Two Sides - 01/29/2015
ITEXPO Announcement: Taqua Integrates Sansay into the TaquaWorks Next Generation Solution - 01/29/2015
Tech Sales: 'Influencing' Prospects Without Being a Pest - 01/29/2015
inContact Set to Sponsor Upcoming Industry Events - 01/28/2015
CafeX Unveils Quisbee at WebRTC Conference, Touts Future Growth - 01/28/2015
SwitchRay Set for Success as Popularity of VoIP Rises - 01/28/2015
Comunicano CEO Touts Benefits of WebRTC - 01/28/2015
Today's TechFast: All ITEXPO, All the Time - 01/28/2015
Sales Objections: Not a 'No', but a Challenge - 01/28/2015
'Free' Communications Apps: Look Before You Leap - 01/27/2015
snom Debuts New VoIP Phones at ITEXPO - 01/27/2015
When Predictive Dialers Go Bad: Dish Network in Hot Water - 01/27/2015
Bill Would Ensure Telecom Landlines Stay Active in Kentucky - 01/27/2015
VoIP Pioneers Set to Present at ITEXPO in Miami - 01/26/2015
Conferencing Week in Review: Tufts Medical Center, Tele-Maternity, New York State - 01/24/2015
Call Center Services Week in Review: Everest Group, CCAP, Teleperformance and Sitel all Making News - 01/24/2015
Picking a VoIP Provider? Do Your Homework - 01/23/2015
Cloud Master Agent Agreement Extended via New Partnership - 01/23/2015
Company Social Media Silos Need to Go - 01/23/2015
Pilot Program Launched To Help Sick Kids at Home - 01/23/2015
Central America Seen as Next Big Contact Center Arena - 01/22/2015
Today's TechFast: 'Phone'-y News for Telemarketers, Telehealth Users and More - 01/22/2015
Telemarketing Challenge: Can Customers 'Revoke' Permission to Call Them? - 01/22/2015
IVR Plays Vital Role in New Telehealth Monitoring Effort - 01/22/2015
Backup Power: More Than Just a Tech Convenience - 01/21/2015
Call Centers Flooding Back to US? Philippines Says 'Meh' - 01/21/2015
Today's TechFast: Google Translates Speech, Customer Service is Still About the Customer - 01/21/2015
Live Chat: The Next Step to Successful Customer Service - 01/21/2015
VoIP Innovations Readies New BackOffice Release at ITEXPO - 01/20/2015
Amazon Blazing Its Own Movie Path - 01/20/2015
Comings and Goings: New CTO, Head of Tech Strategy Named at Unify - 01/20/2015
Today's TechFast: New Years' Off to a Fast Start with Improvements Galore - 01/20/2015
Three Telecom Trends Worth Watching This Year - 01/20/2015
Keep VoIP Costs Down, Quality Up - 01/20/2015
Defense Dept Awards Telecom Expense Management Contract - 01/19/2015
Study Sees VoIP Market Experiencing Huge Growth - 01/19/2015
Conferencing Week in Review: Polycom, Quocirca, Skylight Healthcare and InterCall - 01/17/2015
Call Center Services Week in Review: inContact, Twitter, Google Plus, Facebook - 01/17/2015
Telemarketing Sales Cooled Off? Try 'Cold Calling 2.0' - 01/16/2015
Open VoIP Gateway Platform for SMBs Ready to Ship - 01/16/2015
Fax Lawsuit Could Have Been Avoided with Fax VoIP - 01/16/2015
Speaking Up: Unscripted Responses Better Received from Call Centers - 01/15/2015
Customer Outreach: After the Call, Then What? - 01/15/2015
Careful Who You Dial: FCC Hears All - 01/15/2015
Worldwide Movement: Popularity of VoIP is Spreading - 01/15/2015
TCPA Call Compliance Still a Challenge, But Help is Available - 01/14/2015
Asentinel Sees TEM Growth Looming After Being Acquired - 01/14/2015
Today's TechFast: It's All Rock 'n Roll To Me: Datacom Reportedly Gaining on Telecom - 01/14/2015
Contact Centers Need New Goals for the New Year - 01/14/2015
Report Sees Mixed Results for Communications in 2015 - 01/14/2015
Mixed Message on Value of Video Conferencing - 01/13/2015
Today's TechFast: Videoconferencing, Diversity, Mobile Apps All Gaining Ground - 01/13/2015
Finding: Younger Business Owners Embracing Conferencing Options - 01/13/2015
VanillaSoft Set to Sponsor, Exhibit at Industry Summit - 01/12/2015
Report Sees Sunny Outlook for Cloud-Based Contact Center Market - 01/12/2015
New Report Examines Business Value of Telecom Expense Management - 01/12/2015
Call Center Services Week in Review: Olympic Games, inContact, Outbox - 01/10/2015
Conferencing Zone Week In Review: Shutterstock, Cognosys, More - 01/10/2015
FaxSIPit Launches New Website in Support of Paperless, Secure Faxing - 01/09/2015
Call Centers: Building Skills You Can Use Anywhere - 01/09/2015
Master Agency Signs New Telecom Partner - 01/09/2015
Newest VoIP Threat: Telephony Denial of Service - 01/09/2015
Savvy Consumers Demanding More; Are You Delivering? - 01/08/2015
inContact Continues Expansive Growth with New Client - 01/08/2015
Effective Selling: More Than Just Reaching Out - 01/08/2015
Comings and Goings: Telecom Expense Management Company Adds Sales Manager - 01/07/2015
Even the Rich Aren't Immune to Power Outages - 01/07/2015
'In' and 'Out' Join Up: inContact and Outbox Form Partnership - 01/07/2015
Today's TechFast: Ask, and Ye Might Receive - 01/07/2015
Powernet Readies for First Appearance at ITEXPO Miami - 01/06/2015
Performance Metrics: More than Just a 'Roll of the Dice' - 01/06/2015
Telemarketing Software Leader Reflects on Great Year, and Another to Come - 12/31/2014
Telemarketing Software Leader Reflects on Great Year, and Another to Come - 12/29/2014
Here We Grow Again: inContact Readies New Utah Campus - 12/23/2014
Conferencing Week in Review: BCS Global Networks, LoopUp, Orange Business Services All Connect - 12/20/2014
Call Center Services Week in Review: CareerBuilder, ResponseTap and Cutting Edge Information - 12/20/2014
Effective Sales Start by Talking Like a Real Person - 12/19/2014
In the New Year, It Might Be Time to Go 'Old School' - 12/19/2014
VoIP Services Market Forecast Sees Explosive Growth - 12/17/2014
Today's TechFast: I Hate When That Happens: Telecom Accidentally Takes Down Internet - 12/17/2014
Two Companies Partner for Telecom Expense Management Ease - 12/16/2014
Today's TechFast: Frontier Pushes for Bigger Audience, T-Mobile Pushes for Lower Costs - 12/16/2014
Call Center Workers Need to be in Top Form for Sales Success - 12/16/2014
Conferencing Company Gets Kudos for Ease of Use - 12/15/2014
Conferencing Week in Review: TrueConf, Ovum and inDemand - 12/13/2014
Call Center Services Week in Review: Edwards Answering Service, Manpower, More - 12/13/2014
Up Next for the Contact Center: Social Media Agents - 12/11/2014
IVR Fraud Attacked Head-On by New Consortium - 12/11/2014
Today's TechFast: Down, Up, Down, Up: Industry is Like a Rollercoaster Today - 12/11/2014
Is VoIP the Beginning of the End for the Landline? - 12/11/2014
Timely Resolution for 2015: Automate Your Expenses - 12/11/2014
Today's TechFast: Technology Takes the Spotlight in Call Centers, Car Buying and a City in Decline - 12/10/2014
Detroit Municipal Woes Grow as Power Infrastructure Cited - 12/10/2014
Studies Show Remote Agents More Productive, More Satisfied - 12/10/2014
Telarus Recognized by 5-Star Partner Program - 12/09/2014
Report Says VoIP Proliferation and Expansion to Continue - 12/09/2014
Today's TechFast: Bothersome Co-Workers, Buzzword Build-Up and Best Practices - 12/09/2014
Conferencing Week in Review: Polycom, ClearOne and More - 12/06/2014
Call Center Services Week in Review: inContact, Barclays Bank, and IntraNext Systems Make News - 12/06/2014
Worried About Storms? Sometimes Power Outages Just Walk In - 12/05/2014
Survey Aims to ID Expense Management Opportunities - 12/05/2014
What Actually Makes An Autodialer? - 12/05/2014
inContact Scores Again: Company Signs Major HR Client - 12/04/2014
With Fax VoIP, It Comes Down to Dollars. And Sense - 12/04/2014
Today's TechFast: Clear Outlook for Video, Wearables; Mixed Forecast for the Cloud - 12/04/2014
Coming to a Call Center Near You: Wearable Technology - 12/04/2014
Wellness Company Uses inContact to Boost its Own Business Health - 12/03/2014
Today's TechFast: Taking a Closer Look at Tech, Black Friday and Oh, Canada! - 12/03/2014
Outlook: Customer Service via the Cloud Only Getting Bigger and Better - 12/03/2014
Aspect Software Boosts Mobile Connections with Updated IVR Offerings - 12/02/2014
Global Consortium, Master Agency Provider Sign Pact - 12/02/2014
Judge to Call Center: Customers Deserve to Speak with 'Real People' - 12/02/2014
Today's TechFast: Call Center Hiring, Videoconferencing Both Coming into Sharper Focus - 12/02/2014
New Call Center Software for the Visually Impaired is Launched - 12/02/2014
Customer Contact Analytics Come into Sharper Focus with New Guide - 11/25/2014
Report: Telecoms Threatened by New Malware - 11/25/2014
Finding: Sales Success Comes From Better Data Management - 11/25/2014
The Value-Added Reseller Works for YOUR Benefit - 11/24/2014
Report Believes FCC Roadblocks Will Slow VoIP Juggernaut - 11/24/2014
Call Center Services Week in Review: HHS, APAC, and PaidSupport are in the News - 11/22/2014
Conferencing Week in Review: Forrester Research, Blackberry and More - 11/22/2014
IVR Can be Better Than It is - 11/21/2014
Good News for VoIP Providers; Market Still Expanding - 11/21/2014
VoIP Market Slows Slightly, But Still Primed for Growth - 11/21/2014
'Look, Up in the Sky; It's - Google?' - 11/21/2014
Is Your IVR Speaking the Caller's Language? - 11/20/2014
Telecom Expense Management Market Primed for Growth - 11/20/2014
Today's TechFast: IoT to Expand, Cloud Set to Rise Even Higher - 11/20/2014
Inside Sales Start With Outside Legwork - 11/20/2014
Success Depends on Knowing Where Your Customer Wants To Go - 11/20/2014
Dialing for Demographics Just Got Easier - 11/19/2014
Today's TechFast: Mobile Subscribers Rise, Landlines Taking a Beating - 11/19/2014
Report: Ohio Telecoms Want To End Landline Rules - 11/19/2014
Spam a Lot? Your Days are Numbered by New 'Caller ID' App - 11/18/2014
Today's TechFast: VoIP Gets a Bigger Voice, ACA Showing Signs of Health - 11/18/2014
Irony: NASCAR Race Called Off Due to Lack of Power - 11/18/2014
The Smarter Contact Center - 11/17/2014
Predictive Dialers Offer More Than Meets the Ear - 11/17/2014
What to Consider When Considering a Predictive Dialing System - 11/17/2014
ITSP: The Next Step for Those Embracing VoIP - 11/17/2014
UCaaS Market Set for Explosive Three-Year Growth - 11/17/2014
Dark Fiber Week in Review: Zayo, Indiana Fiber Network, More - 11/15/2014
Conferencing Week in Review: Vidyoworks, Videxio, Davinci Virtual - 11/15/2014
Launching VoIP? Run a Check-List First - 11/14/2014
Twitter Joins the 'Auto-Dialer' Fray - 11/14/2014
For Successful Inside Sales, Make Sure You Have Them at 'Hello' - 11/14/2014
Large or Small, Birds Continue to Wreak Power Havoc - 11/13/2014
Recognition Given for Contact Center Achievement - 11/13/2014
Business Analytics Finally Joins the Internet Age - 11/13/2014
Today's TechFast: AT&T Acquires, GENBAND Joins and Santa's Gonna Get Slammed - 11/13/2014
TCPA Violation Suit Filed in NJ; Auto-Dialer Cited - 11/13/2014
Here Comes Winter: Are You Ready for an Outage? - 11/13/2014
VoIP, Yes; But mVoIP? Not So Fast - 11/12/2014
Video Conferencing Gains a Foothold in Legal Circles - 11/12/2014
Today's TechFast Newsletter: Verizon Snooping, Microsoft Winning, and What are Zettabytes? - 11/12/2014
VoIP: Both Cost-Cutter and Lifesaver for SMBs - 11/12/2014
Telecom Market Expanding, Providing Opportunities for Master Agents - 11/11/2014
It's Good to be the King: inContact Reports Record Q3 Results - 11/11/2014
Telecom Expense Management Market Set for Strong Growth: Report - 11/11/2014
Wheelings & Dealings: IVR Tech Company Expands Again - 11/11/2014
In Sales, Emails are Good; Calls are Better - 11/11/2014
Sounding like an Oxymoron, 'Visual IVR' Arrives at Last - 11/11/2014
IVR Calls Scored a Big Win in Politics This Year - 11/10/2014
Dark Fiber Week in Review: Google Fiber, Metcom Network, Huawei - 11/08/2014
Cloud Call Center Week in Review: Genesys, Allegiance, Maritz, Emirates Airlines - 11/08/2014
Study: VoIP Market Set to See Strong Growth - 11/07/2014
Making 'First Call Resolution' a Priority in the Call Center - 11/06/2014
Court Rules on Autodialer Under TCPA Rules - 11/06/2014
Master Agents Gaining New Stature in the Industry - 11/06/2014
Intel Preps for the Future by Investing Today - 11/06/2014
Seattle Company Brings Call Center Work to the Disabled - 11/06/2014
Video Conferencing Coming into Sharper Focus as Budgets Shrink - 11/06/2014
Call Center 'IT Guy': Help Us to Help You - 11/05/2014
Learn the Importance of Getting - and Keeping - 'Connected' Customers - 11/05/2014
Making the Case for a Premises-based Predictive Dialer - 11/04/2014
Cloud Telephony: Boon or Bane? The Jury's Leaning Toward a 'Win' - 11/04/2014
The Cloud is Proving its Worth to Call Centers - 11/04/2014
International Flavor: Moroccan CRM Leader Aligns with Swedish WFM Solution - 11/03/2014
VanillaSoft to Share Inside Sales Expertise - 11/03/2014
Cloud Call Center Week in Review: As Cloud Expands, so do Opportunities - 11/01/2014
Dark Fiber Week in Review: Allied Fiber, Alcatel-Lucent Moving Up - 11/01/2014
New Research Portends Good Things for VoIP's Future - 10/31/2014
Allied Fiber Building New Networks With Modular Colocation Additions - 10/31/2014
Seeking Engaged Employees? Trust Comes First - 10/31/2014
Where's My Fast Internet? Allied Fiber CEO Has Some Answers - 10/30/2014
Is Your Contact Center Infested with 'Zombies'? - 10/29/2014
Time Warner Cable Raises the Stakes in 'VoIP Wars' - 10/29/2014
Today's Contact Center: More Than Just Phones - 10/29/2014
Ready, Set, VoIP? Not So Fast: Check Bandwidth First - 10/28/2014
With India Rising, New Call Telecom Makes its Move - 10/28/2014
Speech Analytics Can Come to the Rescue in Real Time - 10/28/2014
inContact Recognizes Outstanding Customers with 'Mojo' Awards - 10/27/2014
New Report Shows VoIP may be Primed for Expansion - 10/27/2014
VoIP: Cost-Efficient, But It Can Still Come at a High Price - 10/27/2014
Dark Fiber Week in Review: Allied Fiber and G.Fast - 10/25/2014

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