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Rory J. Thompson Info

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Web Editor
Rory J. Thompson is a longtime techno-geek, starting with the PRODIGY online service back in the late ‘80s, and then having worked in various senior editorial capacities at major national technology publications including InformationWeek, Baseline and Smart Partner. Currently a Web Editor at TMC, he is also a contributing blogger to Ziff-Davis Media’s various web properties, including ITManagement.com, where he takes a slightly jaded look at the world of technology today, and how life was so much better when we all had to use dial-up. Not.

Latest Articles

Effective Sales Start by Talking Like a Real Person - 12/19/2014
In the New Year, It Might Be Time to Go 'Old School' - 12/19/2014
VoIP Services Market Forecast Sees Explosive Growth - 12/17/2014
Today's TechFast: I Hate When That Happens: Telecom Accidentally Takes Down Internet - 12/17/2014
Two Companies Partner for Telecom Expense Management Ease - 12/16/2014
Today's TechFast: Frontier Pushes for Bigger Audience, T-Mobile Pushes for Lower Costs - 12/16/2014
Call Center Workers Need to be in Top Form for Sales Success - 12/16/2014
Conferencing Company Gets Kudos for Ease of Use - 12/15/2014
Conferencing Week in Review: TrueConf, Ovum and inDemand - 12/13/2014
Call Center Services Week in Review: Edwards Answering Service, Manpower, More - 12/13/2014
Up Next for the Contact Center: Social Media Agents - 12/11/2014
IVR Fraud Attacked Head-On by New Consortium - 12/11/2014
Today's TechFast: Down, Up, Down, Up: Industry is Like a Rollercoaster Today - 12/11/2014
Is VoIP the Beginning of the End for the Landline? - 12/11/2014
Timely Resolution for 2015: Automate Your Expenses - 12/11/2014
Today's TechFast: Technology Takes the Spotlight in Call Centers, Car Buying and a City in Decline - 12/10/2014
Detroit Municipal Woes Grow as Power Infrastructure Cited - 12/10/2014
Studies Show Remote Agents More Productive, More Satisfied - 12/10/2014
Telarus Recognized by 5-Star Partner Program - 12/09/2014
Report Says VoIP Proliferation and Expansion to Continue - 12/09/2014
Today's TechFast: Bothersome Co-Workers, Buzzword Build-Up and Best Practices - 12/09/2014
Conferencing Week in Review: Polycom, ClearOne and More - 12/06/2014
Call Center Services Week in Review: inContact, Barclays Bank, and IntraNext Systems Make News - 12/06/2014
Worried About Storms? Sometimes Power Outages Just Walk In - 12/05/2014
Survey Aims to ID Expense Management Opportunities - 12/05/2014
What Actually Makes An Autodialer? - 12/05/2014
inContact Scores Again: Company Signs Major HR Client - 12/04/2014
With Fax VoIP, It Comes Down to Dollars. And Sense - 12/04/2014
Today's TechFast: Clear Outlook for Video, Wearables; Mixed Forecast for the Cloud - 12/04/2014
Coming to a Call Center Near You: Wearable Technology - 12/04/2014
Wellness Company Uses inContact to Boost its Own Business Health - 12/03/2014
Today's TechFast: Taking a Closer Look at Tech, Black Friday and Oh, Canada! - 12/03/2014
Outlook: Customer Service via the Cloud Only Getting Bigger and Better - 12/03/2014
Aspect Software Boosts Mobile Connections with Updated IVR Offerings - 12/02/2014
Global Consortium, Master Agency Provider Sign Pact - 12/02/2014
Judge to Call Center: Customers Deserve to Speak with 'Real People' - 12/02/2014
Today's TechFast: Call Center Hiring, Videoconferencing Both Coming into Sharper Focus - 12/02/2014
New Call Center Software for the Visually Impaired is Launched - 12/02/2014
Customer Contact Analytics Come into Sharper Focus with New Guide - 11/25/2014
Report: Telecoms Threatened by New Malware - 11/25/2014
Finding: Sales Success Comes From Better Data Management - 11/25/2014
The Value-Added Reseller Works for YOUR Benefit - 11/24/2014
Report Believes FCC Roadblocks Will Slow VoIP Juggernaut - 11/24/2014
Call Center Services Week in Review: HHS, APAC, and PaidSupport are in the News - 11/22/2014
Conferencing Week in Review: Forrester Research, Blackberry and More - 11/22/2014
IVR Can be Better Than It is - 11/21/2014
Good News for VoIP Providers; Market Still Expanding - 11/21/2014
VoIP Market Slows Slightly, But Still Primed for Growth - 11/21/2014
'Look, Up in the Sky; It's - Google?' - 11/21/2014
Is Your IVR Speaking the Caller's Language? - 11/20/2014
Telecom Expense Management Market Primed for Growth - 11/20/2014
Today's TechFast: IoT to Expand, Cloud Set to Rise Even Higher - 11/20/2014
Inside Sales Start With Outside Legwork - 11/20/2014
Success Depends on Knowing Where Your Customer Wants To Go - 11/20/2014
Dialing for Demographics Just Got Easier - 11/19/2014
Today's TechFast: Mobile Subscribers Rise, Landlines Taking a Beating - 11/19/2014
Report: Ohio Telecoms Want To End Landline Rules - 11/19/2014
Spam a Lot? Your Days are Numbered by New 'Caller ID' App - 11/18/2014
Today's TechFast: VoIP Gets a Bigger Voice, ACA Showing Signs of Health - 11/18/2014
Irony: NASCAR Race Called Off Due to Lack of Power - 11/18/2014
The Smarter Contact Center - 11/17/2014
Predictive Dialers Offer More Than Meets the Ear - 11/17/2014
What to Consider When Considering a Predictive Dialing System - 11/17/2014
ITSP: The Next Step for Those Embracing VoIP - 11/17/2014
UCaaS Market Set for Explosive Three-Year Growth - 11/17/2014
Dark Fiber Week in Review: Zayo, Indiana Fiber Network, More - 11/15/2014
Conferencing Week in Review: Vidyoworks, Videxio, Davinci Virtual - 11/15/2014
Launching VoIP? Run a Check-List First - 11/14/2014
Twitter Joins the 'Auto-Dialer' Fray - 11/14/2014
For Successful Inside Sales, Make Sure You Have Them at 'Hello' - 11/14/2014
Large or Small, Birds Continue to Wreak Power Havoc - 11/13/2014
Recognition Given for Contact Center Achievement - 11/13/2014
Business Analytics Finally Joins the Internet Age - 11/13/2014
Today's TechFast: AT&T Acquires, GENBAND Joins and Santa's Gonna Get Slammed - 11/13/2014
TCPA Violation Suit Filed in NJ; Auto-Dialer Cited - 11/13/2014
Here Comes Winter: Are You Ready for an Outage? - 11/13/2014
VoIP, Yes; But mVoIP? Not So Fast - 11/12/2014
Video Conferencing Gains a Foothold in Legal Circles - 11/12/2014
Today's TechFast Newsletter: Verizon Snooping, Microsoft Winning, and What are Zettabytes? - 11/12/2014
VoIP: Both Cost-Cutter and Lifesaver for SMBs - 11/12/2014
Telecom Market Expanding, Providing Opportunities for Master Agents - 11/11/2014
It's Good to be the King: inContact Reports Record Q3 Results - 11/11/2014
Telecom Expense Management Market Set for Strong Growth: Report - 11/11/2014
Wheelings & Dealings: IVR Tech Company Expands Again - 11/11/2014
In Sales, Emails are Good; Calls are Better - 11/11/2014
Sounding like an Oxymoron, 'Visual IVR' Arrives at Last - 11/11/2014
IVR Calls Scored a Big Win in Politics This Year - 11/10/2014
Dark Fiber Week in Review: Google Fiber, Metcom Network, Huawei - 11/08/2014
Cloud Call Center Week in Review: Genesys, Allegiance, Maritz, Emirates Airlines - 11/08/2014
Study: VoIP Market Set to See Strong Growth - 11/07/2014
Making 'First Call Resolution' a Priority in the Call Center - 11/06/2014
Court Rules on Autodialer Under TCPA Rules - 11/06/2014
Master Agents Gaining New Stature in the Industry - 11/06/2014
Intel Preps for the Future by Investing Today - 11/06/2014
Seattle Company Brings Call Center Work to the Disabled - 11/06/2014
Video Conferencing Coming into Sharper Focus as Budgets Shrink - 11/06/2014
Call Center 'IT Guy': Help Us to Help You - 11/05/2014
Learn the Importance of Getting - and Keeping - 'Connected' Customers - 11/05/2014
Making the Case for a Premises-based Predictive Dialer - 11/04/2014
Cloud Telephony: Boon or Bane? The Jury's Leaning Toward a 'Win' - 11/04/2014
The Cloud is Proving its Worth to Call Centers - 11/04/2014
International Flavor: Moroccan CRM Leader Aligns with Swedish WFM Solution - 11/03/2014
VanillaSoft to Share Inside Sales Expertise - 11/03/2014
Cloud Call Center Week in Review: As Cloud Expands, so do Opportunities - 11/01/2014
Dark Fiber Week in Review: Allied Fiber, Alcatel-Lucent Moving Up - 11/01/2014
New Research Portends Good Things for VoIP's Future - 10/31/2014
Allied Fiber Building New Networks With Modular Colocation Additions - 10/31/2014
Seeking Engaged Employees? Trust Comes First - 10/31/2014
Where's My Fast Internet? Allied Fiber CEO Has Some Answers - 10/30/2014
Is Your Contact Center Infested with 'Zombies'? - 10/29/2014
Time Warner Cable Raises the Stakes in 'VoIP Wars' - 10/29/2014
Today's Contact Center: More Than Just Phones - 10/29/2014
Ready, Set, VoIP? Not So Fast: Check Bandwidth First - 10/28/2014
With India Rising, New Call Telecom Makes its Move - 10/28/2014
Speech Analytics Can Come to the Rescue in Real Time - 10/28/2014
inContact Recognizes Outstanding Customers with 'Mojo' Awards - 10/27/2014
New Report Shows VoIP may be Primed for Expansion - 10/27/2014
VoIP: Cost-Efficient, But It Can Still Come at a High Price - 10/27/2014
Dark Fiber Week in Review: Allied Fiber and G.Fast - 10/25/2014
Cloud Call Center Week in Review: Openings, Closings and Ebola - 10/25/2014
Thinking VoIP? Think About These Steps First - 10/23/2014
Allied Fiber Forging Ahead in Southeast Dark Fiber Build-Out - 10/23/2014
Genesys Recognizes the Digital Imperative - 10/22/2014
Is Your Back Office As Effective As It Can Be? - 10/22/2014
Who You Gonna Call When 911 Goes Down? - 10/21/2014
Connected Data Launches Private Cloud Storage Platform, 'Transporter Genesis' - 10/21/2014
Genesys Blogger Puts 'Show-Attendance' Doubts to Rest - 10/20/2014
T.38 Works for Faxing, but HTTPS Works Better - 10/20/2014
Dark Fiber Week in Review:Google Wireless? - 10/18/2014
Cloud Call Center Week in Review: Genesys and Others Thriving - 10/18/2014
Dark Fiber Week in Review: Google Still in the News, but Others are Rising - 10/11/2014
Assure Your Customers are 'Wowed' When They Call In - 10/08/2014
Now Speaking for Lenovo: Kelso? Ashton? Who? - 10/08/2014
Opengear to Shine at Interop New York with Advanced Console Servers - 09/29/2014
Call Center Services Week in Review: The Cloud is Still Leading the Way - 09/27/2014
Dark Fiber Week in Review: Google, AT&T Make Their Moves - 09/27/2014
Mobile Shoppers Need a Reason to Buy: Here are Five - 09/24/2014
Dark Fiber Week in Review: Cincinnati Bell, FirstLight Fiber Shine - 09/20/2014
Call Center Services Week in Review: Xerox, Alliance Data and Others are Hiring - 09/20/2014
Dark Fiber Week in Review: The FCC, AT&T and Alcatel-Lucent - 09/16/2014
Call Center Services Week in Review: CallCenterPros, Wipro, and Other Pros - 09/13/2014
Dark Fiber Week in Review: Google Fiber Still Dominating - 09/13/2014
Webinar: A Financial Services IVR Can Actually Work as Touted - 09/11/2014
Dark Fiber Week in Review: The FCC, AT&T and Alcatel-Lucent - 09/06/2014
Call Center Services Week in Review: Technology Makes a Difference - 09/06/2014
Call Center Services Week in Review - 08/30/2014
Dark Fiber Week in Review - 08/30/2014
Dark Fiber Week in Review - 08/23/2014
Call Center Services Week in Review - 08/23/2014
Disaster Recovery Plans Need That 'VoIP' Factor - 08/21/2014
ITEXPO Gold Sponsor Vitelity Set to Shine - 08/11/2014
Riding the Wave: VoIP Innovations' Time is Now - 08/11/2014
Dark Fiber Week in Review - 08/09/2014
Xorcom Sees Mobile Workers, Wearable Tech as the Wave of the Future - 08/06/2014
Unstoppable Duo: Cellular and Out-of-Band Management - 08/05/2014
Cloud Communications Week in Review - 08/02/2014
Dark Fiber Week in Review - 08/02/2014
Government Agency Cited for Possible Cyber-Attack Risks - 08/01/2014
Inside Sales Efforts Secrets to be Revealed in Coming Webinar - 07/31/2014
Another Win for UNICOM with Selection by SolidFire - 07/29/2014
Subtle but Important: Differences Between Cold, Warm Sales Calls - 07/29/2014
Managing Leads from Inside Sales - 07/29/2014
Cloud Communications Week in Review - 07/26/2014
Dark Fiber Week in Review - 07/26/2014
Telemarketing Getting a Leg Up - 07/25/2014
Huawei Successfully Raises the Bar for Video Conferencing Products - 07/24/2014
What's Next in Cloud Adoption? - 07/23/2014
Dark Fiber Week in Review - 07/19/2014
Cloud Communications Week in Review - 07/19/2014
Fiber Finds a Welcome Audience in Israel - 07/17/2014
Dark Fiber Week in Review - 07/12/2014
Cloud Communications Week in Review - 07/12/2014
Cloud Communications Week in Review - 07/11/2014
For Storage Needs, the Choice is Yours: Speed or Economy? - 07/09/2014
VoIP: A Money-Saver, but a Security Threat? - 07/02/2014
Dark Fiber Week in Review - 06/28/2014
Cloud Communications Week in Review - 06/28/2014
Opengear Notches Another Win With Sprint Certification - 06/26/2014
Opengear Boosts MicroAge to Premier Partner Level - 06/24/2014
VoIP Has Gone Mobile. And So Have the Savings - 06/23/2014
CoreDial Collaborates on 2014 'Future of Cloud Computing' Survey - 06/23/2014
Cloud Communications Week in Review - 06/21/2014
Dark Fiber Week in Review - 06/21/2014
New Mexico Call Center Open and Hiring - 06/20/2014
Telarus Announces Milestone in Continuing Growth - 06/19/2014
Defined Power Needs Made Easy with MinutemanUPS - 06/18/2014
VoIP Innovations Launches Cloud-Hosted Billing System - 06/18/2014
VanillaSoft Announces Sponsorship of Business Conference - 06/16/2014
Webinar Series Designed to Assist Sales Pros - 06/16/2014
Dark Fiber Week in Review - 06/14/2014
Cloud Communications Week in Review - 06/14/2014
Telarus Readies Annual Partner Summit - 06/13/2014
Are Your Social Media Efforts Working at Full Capacity? - 06/13/2014
Don't Leave VoIP Security to Chance - 06/12/2014
CoreDial Boosts Partner Profits with Cloud Solutions - 06/10/2014
Service Gateway Solutions Helps Clear Internet Bottlenecks - 06/09/2014
Cloud Communications Week in Review - 06/06/2014
Dark Fiber Week in Review - 06/06/2014
Expect the Unexpected: Critter Crashes Power System - 06/06/2014
NICE Solutions Providing World Cup with Logistics Help - 06/06/2014

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