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Rory J. Thompson Info

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Web Editor
Rory J. Thompson is a longtime techno-geek, starting with the PRODIGY online service back in the late ‘80s, and then having worked in various senior editorial capacities at major national technology publications including InformationWeek, Baseline and Smart Partner. Currently a Web Editor at TMC, he is also a contributing blogger to Ziff-Davis Media’s various web properties, including ITManagement.com, where he takes a slightly jaded look at the world of technology today, and how life was so much better when we all had to use dial-up. Not.

Latest Articles

Look Here: Optical Encryption Helps in Network Security Fight - 02/11/2016
Everyone Wins in New Telarus, Bigleaf Partnership - 02/10/2016
Challenges in a UCaaS World? ReliaTel Has a Solution - 02/10/2016
CommQuotes Aims Higher with New CloudRoute Partnership - 02/10/2016
At VoIP Innovations, Good Listening Pays Off - 02/09/2016
Microsoft Partner CloudRoute Leverages the Benefit of the Name - 02/09/2016
Workforce Optimization with CSI: Strong, and Getting Stronger - 02/09/2016
Web-Scale Networking Week in Review: Smart Cities, Power Systems Design, 5G, More - 02/06/2016
Office365Today Week in Review: Microsoft, AWS, More - 02/06/2016
Rackspace, PLUMgrid in Joint OpenStack Venture - 02/05/2016
VoIP Innovations Wins Best in Show - 02/03/2016
Company Makes 'Optimal' Choice for Expansion - 02/02/2016
Expanding Company Chooses inContact Solution - 02/02/2016
Healthcare Call Center Primed for Growth - 02/02/2016
Health Company Sees Benefits in the Cloud - 02/02/2016
InContact Aims to Boost Digital Health Company - 02/01/2016
Web-Scale Networking Week in Review: Ciena, Facebook, Netflix, More - 01/30/2016
To Make the Call Center Better, Work at It - 01/29/2016
'Quality' Goes Beyond Just Answering a Call - 01/29/2016
Finding: Call Centers Can Do Better - 01/29/2016
At ITEXPO: Smart Faxing Starts With Smart ATA, says Conexiant - 01/27/2016
Making the Call Center Experience a Winner for Customers - 01/27/2016
CloudRoute Notches Another Win, This Time from Microsoft - 01/27/2016
Hear Clear: Sennheiser Unveils New Headsets at ITEXPO - 01/26/2016
Telecom Industry Poised for Big Growth: Study - 01/26/2016
IVR Has Its Place: So Does a Live Voice - 01/26/2016
Basic Need: People Want to Speak to a 'Human' - 01/26/2016
Finding: Contact Center Needs to Keep Lines Open - 01/26/2016
Despite Technology, Callers Still Want To Hear a Voice - 01/26/2016
Numonix Announces Integration for RECITE Recording Solution - 01/26/2016
Call Centers - and Calls - Matter More Than Ever - 01/25/2016
Avotus' UC Presentation Set for ITEXPO This Week - 01/25/2016
Still Time to Vote in Windstream's 'Smart Tomorrow Start-Up' Challenge - 01/25/2016
New Shield Trunking Service for Secure Fax Transfer Unveiled - 01/25/2016
Web-Scale Networking Week in Review: Global Cloud Exchange, Ciena, Telegeography, More - 01/23/2016
Office365Today Week in Review: Microsoft, Barracuda, Google, More - 01/23/2016
Once Callers Skip IVR, Then What? - 01/21/2016
Are You Getting the Most from Your Contact Center? - 01/21/2016
In the Call Center, Training Matters - 01/21/2016
Are You Doing Your Best with WFO? - 01/21/2016
Proper Hiring Leads to Better Workforce Optimization - 01/20/2016
VoIP Innovations Readies Product Rollout at ITEXPO - 01/20/2016
SDN Ongoing Growth Affirmed as Big Switch Networks Secures Financing - 01/20/2016
Laser-Focus: Ciena Acquires Certain Assets to Help Expand Growth - 01/19/2016
Contact Centers See Year of Growth Ahead - 01/19/2016
Call Centers: Their Own Worst Enemies? - 01/19/2016
Software Defined Networking Set To Grow This Year - 01/19/2016
IHS: SDN Development Could be the Next Big Thing - 01/19/2016
Marketing Report Lays Out SDN Timeline - 01/19/2016
Contact Centers Set to Grow in 2016 - 01/19/2016
Help on the Way for 'Challenged' Call Centers - 01/19/2016
Contact Centers Have Their Work Cut Out for Them in 2016 - 01/19/2016
Report Says Cloud-based Technology Driving UCaaS - 01/19/2016
UC Success Depends Largely on 'Intelligent Communications' - 01/18/2016
IBM Chimes In on the State of Technology Today Ahead of ITEXPO - 01/14/2016
InContact Cited for Contact Center Offerings - 01/14/2016
Working in the Cloud Pays Off - 01/14/2016
Frost and Sullivan Names Customer Value Leader - 01/14/2016
InContact Recognized for Customer Support, More - 01/14/2016
InContact Recognized Again for Contact Center Solutions - 01/13/2016
Service With a Smile, Just Some Clicks Away - 01/13/2016
No More Dialing? App Set To Connect to Contact Center - 01/13/2016
Are Contact Centers at Risk of Obsolescence? - 01/13/2016
ACD Might be Replaced By an App - 01/13/2016
Will a New App Wipe Out Call Centers? - 01/12/2016
Technology is Good for Business, with a Caveat - 01/12/2016
Web-Scale Networking Week in Review: Ciena, Blue Planet, New York Times, More - 01/09/2016
Office365Today Week in Review: FBR Capital, Microsoft, CES, More - 01/09/2016
Coordinated Systems Says WFO is Set for Big Things in 2016 - 01/08/2016
Ciena Sees Some Defining Forces for 2016 - 01/08/2016
VoIP: Big in 2015, Getting Bigger in the New Year - 01/08/2016
Revolabs Looks Back at a Year of 'Wins', Sees More Coming - 01/08/2016
Contact Centers Can Benefit from Omnichannel Moves - 01/07/2016
New Report Sees Latin America Call Center Growth - 01/07/2016
Study Advises Latin American Markets - 01/07/2016
Report Spotlights Call Centers - 01/07/2016
Big Ten Hears Message Clearly Thanks to Revolabs - 01/07/2016
Telarus Marks Another Business Milestone - 01/06/2016
Call Center Omnichannel Efforts Seen Helping Latin America - 01/06/2016
Once the Call is Answered, Then What? - 01/05/2016
Survey Says Contact Centers Need Help This Year - 01/05/2016
Call Centers Challenged to Raise Their Game - 01/05/2016
Customer Experience is Call Center Goal for 2016 - 01/05/2016
Survey: Call Centers Facing New Year's Challenges - 01/05/2016
Are you Ready When the Call Comes In? - 12/31/2015
'Hosting' Takes on a Bigger Role - 12/31/2015
Keeping Quality High Should be Be Job One - 12/31/2015
Optimizing all Your Tools Pays Off - 12/31/2015
Quality Management Counts on Everyone Being on the Same Page - 12/29/2015
Calibration Helps with Synchronization - 12/29/2015
Call Centers Striving for Higher Quality - 12/29/2015
Call Center Calibration: Worth It - 12/29/2015
Quality Counts, Especially in the Call Center - 12/28/2015
Call Center Services Week in Review: Aspect, Empirix, inContact, Convergys, More - 12/26/2015
Web-Scale Networking Week in Review: Telindus, Ciena, More - 12/26/2015
Faxing Pizza Menus Uninvited? That's a TCPA Fine - 12/22/2015
Charges of 'Auto-Dialing' Claim Another Possible Victim - 12/22/2015
VoIP Innovations Florida-Bound in January - 12/22/2015
Industry Leaders Cited by Their Peers - 12/22/2015
Addressing Gaps in a Contact Center Self-Service Strategy - 12/22/2015
'Voice as a Service' Becoming More Visible - 12/22/2015
InContact, Empirix Joining to be Better Heard - 12/22/2015
Empirix, inContact Join for 'Better Sound' - 12/22/2015
Call Center Sound Quality Takes Center Stage - 12/22/2015
India BPO Raises Its Game with New Call Center Solution - 12/21/2015
IBM Seen Staking Claim in Telecom Industry - 12/21/2015
Updating Your Phone Service? Think VoIP First - 12/21/2015
VoIP Innovations Gets into the Holiday Spirit - 12/21/2015
New Partnership to Boost inContact's Voice Quality - 12/21/2015
Ciena Offers New Version of Open Source Software for Commercial Clients - 12/21/2015
Office365Today Week in Review: Microsoft, Metalogix, CloudRoute, More - 12/19/2015
Web-Scale Networking Week in Review: Verizon, Mellanox, Ciena, More - 12/19/2015
As Technology Grows, Canada Getting Additional Online Fax Numbers - 12/17/2015
Report Says Contact Centers Have Expansion Plans - 12/17/2015
Hosted Call Centers Brace for Year of Growth - 12/17/2015
Guess Where Contact Center Growth is Headed? - 12/17/2015
Report: Contact Center Providers Eyeing the Cloud - 12/17/2015
Call Center Team Leaders; Heal Thyself - 12/16/2015
Report: Cloud Contact Centers Primed for Growth - 12/16/2015
CloudRoute Grows With New VP of Sales - 12/16/2015
ACD Software Plays Key Role for Client - 12/15/2015
Ciena Again Named Atop Service Provider List - 12/15/2015
Cloud Contact Center to the Rescue - 12/15/2015
InContact's Dialing Ease Primed to Help Customer - 12/15/2015
IVR Offering Helps inContact's Newest Client - 12/15/2015
Facilities Expert Aligns Itself with a Sure Thing - 12/14/2015
Report: Government BPO Market Services Set To Rise - 12/11/2015
Call Center Agents Are the New Marketers - 12/11/2015
The Cloud Comes to the Rescue. Again. - 12/10/2015
Pick Up on Line 2? One Manufacturer is Ready - 12/10/2015
Sportswear Maker Now Able to Answer the Call - 12/10/2015
Cloud Contact Center Takes it to the Limit - 12/10/2015
InContact Helps Sportswear Maker Reach the Cloud - 12/09/2015
Contact Center Agents Should be Marketers, Too - 12/09/2015
BPO 'The Results Companies' Announces New Growth and Expansion - 12/09/2015
Optimize Your Staffers, Optimize Your Results - 12/09/2015
Quality People Lead to Quality Results - 12/09/2015
Answering the Call: The New Marketers - 12/09/2015
Outbound Callers Can Serve a Second Purpose - 12/09/2015
Security Continues to be Top of Mind for Tech Industry - 12/08/2015
What is Office365Today? - 12/07/2015
Lofty Goals? Let 'CloudRoute Academy' Take You There - 12/03/2015
InContact 'Goes Green' With Alternative Energy Provider - 12/03/2015
Partner Program Aims to Help Those Headed for the Cloud - 12/03/2015
What is Office365 Today? - 12/03/2015
Office 365 Making Strong Inroads vs. Google Apps - 12/03/2015
Finally: A Blog About the 'Business of Cloud' - 12/03/2015
Energy, Time-Savings Big Selling Point for Move to Cloud - 12/03/2015
One 'Call Monitoring' Effort We Could Do Without - 12/03/2015
Efficient IVR Helps Make Another Believer - 12/03/2015
Alternative Energy Provider Makes Efficient Choice with inContact - 12/02/2015
Optimal Scenario? When Callers Stay Happy With Your Call Center - 12/01/2015
Quality Calls Lead to Happier Customers. Says New Findings - 12/01/2015
Report: Even Hosted Call Centers Could Use Some Focus - 12/01/2015
Call Centers Need Help in Identifying Problems - 12/01/2015
Disparity Seen Between Contact Center Leaders and Customers - 11/30/2015
Web-Scale Networking Week in Review: Ciena, Gartner, Bloomberg, More - 11/27/2015
Call Center Services Week in Review: TechCo, Ameyo, inContact, More - 11/27/2015
Videoconferencing Gets Educational - 11/25/2015
Contact Centers: Good, But Could be Better - 11/25/2015
Freewire's 'Diversity and Cloud WAN Service' Joins Forces with Telarus - 11/25/2015
'Stress' Season is Here for Call Center Operators - 11/25/2015
Can You Make Your Contact Center Better? - 11/25/2015
Industry Group Offers VoIP Advice - 11/24/2015
Call Centers Brace for 'Cyber Monday' - 11/24/2015
Strong Growth Coming to Contact Centers: Report - 11/24/2015
Hosted Call Centers to Benefit from Growth - 11/24/2015
Contact Centers in a Good Place - 11/24/2015
Contact Center Market Braces for Expansion - 11/24/2015
Forecast: Contact Center Market to Grow by Nearly 10 Percent - 11/23/2015
Web-Scale Networking Week in Review: Facebook, Google, Ciena, More - 11/21/2015
Call Center Services Week in Review: Motherboard.Vice.com, inContact, Customer Think, More - 11/21/2015
Call centers Work Better When the Humans 'Think' - 11/20/2015
Contact Center Solutions Provider 3CLogic Lauded for Cloud Efforts - 11/20/2015
Revolabs Eases On-site Buying with Help from Indix - 11/19/2015
InContact Garners More Industry Kudos - 11/19/2015
Industry Recognition can be Invaluable - 11/19/2015
Frost and Sullivan Lauds inContact - 11/19/2015
Cloud Contact Center Software Wins Again - 11/19/2015
IVR Strengthened by New inContact Offering - 11/18/2015
Each Call Has Its Own Value - 11/18/2015
InContact Named as Customer Value Leader for Contact Center Industry - 11/18/2015
Man or Machine? Making an Argument for the Former - 11/18/2015
Data Gets its Due in Call Centers - 11/18/2015
Machines are Nice, but Call Center Humans Can Think - 11/17/2015
Workforce Optimization Gaining Market Share in the Enterprise - 11/17/2015
Things 'Looking Up' for Call Centers - 11/12/2015
'The Cloud' Notches Another Winning Review - 11/12/2015
Call Centers Growing, Thanks to the Cloud - 11/11/2015
Report: Cloud-Based Contact Center Market Booming - 11/11/2015
Contact Center Staffers Need to Hear, Speak Clearly - 11/11/2015
Answering the Call with Upgraded Technology - 11/11/2015
Updated Headsets in the Call Center Seen Expanding - 11/10/2015
Better Working Through Technology - 11/10/2015
Finding: Call Center Productivity Boosted With Better Headsets - 11/10/2015
Web-Scale Networking Week in Review: Ciena, TechCrunch, IoT, More - 11/07/2015
Call Center Services Week in Review: inContact, Forbes, More - 11/07/2015
Web-Scale Networking Writ Large: Facebook Doubles Video Views - 11/06/2015
Ingate Taking on New Partners, Breaking New Ground - 11/06/2015
Cloud Contact Center Solution Answers the Call - 11/06/2015

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