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TMCnet Web Editor
Amanda Ciccatelli is a TMCnet Web Editor. Previously she worked as an administrative assistant while freelance writing for Patch. Before that she worked as the News Editor for Central Connecticut State University’s newspaper, The Recorder. She graduated with a bachelor’s degree in Public Relations and a minor in Journalism from Central CT State University.

Latest Articles

Facebook Moves into a New 'Home' in the Mobile Market - 04/04/2013
Indosoft's Q-Suite Offers ACD Data Integration to Irene to Improve Workforce Management - 04/02/2013
inContact Expands Solutions to Support Consumers on Any Mobile Device - 04/02/2013
Cloud-Based PBX and Contact Center Providers Give Businesses Disaster Resiliency - 04/02/2013
Fontel Becomes Distributor for VDO360's USB PTZ Camera - 04/01/2013
TMCnet Session Border Controller Week in Review - 03/29/2013
LTS Awards GSA Schedule 70 Contract, Providing Cyber Security, Digital Forensics and E-Discovery Consulting Solutions - 03/28/2013
Imprezzio Global Helps Launch 'IT Innovation Days' in Top Outsourcing Destination Cluj, Romania - 03/28/2013
Alike Backup and DR Capabilities Expand to Support Microsoft Hyper-V, Citrix XenServer - 03/28/2013
TMCnet Outbound Call Center Week in Review - 03/28/2013
3CLogic Integrates with Infusionsoft to Make the Contact Center More Efficient - 03/27/2013
inContact is One of America's 100 Most Trustworthy Companies - 03/27/2013
Mushroom Networks and T-Mobile Distributor One Shop Wireless Deliver Broadband Bonding Solutions for Improved WAN Performance - 03/27/2013
DealNet's BPO Division Launches Contact Center Services - 03/26/2013
DTE Energy Proactively Communicates with Customers using Angel's Outbound Solution - 03/26/2013
Phone.com Closes $2 Million Round Led by ff Venture Capital, NJEDA - 03/26/2013
Indosoft Intros Visual IVR Builder Enhancements for the Contact Center - 03/26/2013
TMCnet Session Border Controller Week in Review - 03/23/2013
TMCnet Outbound Call Center Week in Review - 03/23/2013
Customer Service is Key to Phone.com's Success - 03/22/2013
The Cloud Takes Over the Contact Center - 03/21/2013
E-Commerce Companies Like eBay May Not Need Google Ads - 03/13/2013
Voice2Phone Intros Improved Auto Dialer Software - 03/13/2013
Avaya's Helps Struggling Businesses Deliver Exceptional Customer Experience - 03/13/2013
Giglinx Enters the VoIP Market with Variety of Services Including Hosted Call Center - 03/13/2013
inContact Helps Travel Services Company Connect its Global Contact Centers - 03/13/2013
Angel Acquisition Gives Genesys Customers New Level of Multichannel, Self-Service - 03/12/2013
Zeacom Blends Three Technologies into One Multichannel Contact Center - 03/12/2013
Customer Service is Key to Phone.com's Success - 03/12/2013
Aspect Software and GPN Telecom to Provide Solutions, Support Across Europe - 03/11/2013
inContact Saves the Day During Disastrous Flood - 03/11/2013
InContact Saves the Day During Disastrous Flood - 03/11/2013
TMCnet Conferencing Week in Review - 03/09/2013
TMCnet Call Center Services Week in Review - 03/09/2013
Avaya's Customer Experience Management Software Harnesses Big Data - 03/08/2013
HP Helps USCIS Enhance Call Center Management for Immigration Assistance - 03/07/2013
Open Mobile and Cenoplex Intro First Actionable Audio Message Service - 03/07/2013
VehicleHistory.us.org Adds Second Call Center to Improve Customer Satisfaction - 03/06/2013
Improve Your Meditation with New Neurofeedback App 'Transcend' - 03/06/2013
Intraday Management Software Works Seamlessly with ACD to Respond to Call Volume - 03/06/2013
How to Grow Your Business with Outbound Telemarketing - 03/06/2013
Nuance's Nina Moves to the Web for More Complete Customer Service - 03/05/2013
Amazon Breaks Into the Emerging Mobile Voice Industry - 03/05/2013
CGS Solves Cultural Issues of Contact Center Outsourcing - 03/05/2013
Upstream Works Software and Sutherland Expand Contact Center Technology Around the Globe - 03/05/2013
Grandstream's GXP2200: Just Like Your Android Smartphone - 03/04/2013
Deploying a Reliable UC and SIP Trunking Solution with Microsoft Lync - 03/04/2013
AirWatch Integrates with Samsung KNOX for Enterprise Mobile Management Android Deployments - 03/04/2013
TMCnet Call Center Services Week in Review - 03/02/2013
TMCnet Conferencing Week in Review - 03/02/2013
Wilson Electronics Upgrades Signal Booster Warranty - 03/01/2013
Intradiem's Call Center Management Software Integrates with Aspect's WFO Platform - 03/01/2013
CSG Expands Managed Offering to Global Communications Service Providers - 02/28/2013
Indosoft's Work Force Management Integration Connector Provides ACD Data for Improved Scheduling - 02/28/2013
Major Trends Disrupt the Contact Center in 2013 - 02/28/2013
Outbound Contact Center Software Improves Customer Communication - 02/27/2013
Digital Sales Drive Recorded Music Industry Revenue - 02/27/2013
Happy 6th Anniversary to ATLAS Threat Monitoring System! - 02/27/2013
Outbound Call Center Capabilities Enhance Communications - 02/27/2013
inContact's New Cloud Contact Center Software Harmonizes Operations for Improved Customer Experience - 02/27/2013
Radish Joins EFCO to Contribute to Colorado's Long-term Sustainability - 02/26/2013
How Brands Improve Loyalty in Response to Mobile and Social Media - 02/26/2013
Grandstream Shows Off its GXP2200 IP Phone at ITEXPO - 02/26/2013
Today's Top MWC Gadget News - 02/25/2013
It's All About Voice Apps - 02/25/2013
Northern Capital Raises inContact Shares to $9 - 02/25/2013
TMCnet Conferencing Week in Review - 02/23/2013
TMCnet Call Center Services Week in Review - 02/23/2013
CloudByte's ElastiStor Solution Gets Certified by Citrix and VMWare - 02/21/2013
'Harlem Shake' Debuts at No. 1 on Billboard Hot 100 Thanks to YouTube - 02/21/2013
EMBRACE+ Combines Fashion and Technology to Keep You Unique and Notified - 02/21/2013
Phone.com and Bluefin Bring Merchant and Phone Services to Small Business Customers - 02/21/2013
Sensory and Wolfson Offer Low Power Speech Recognition Mobile Solution - 02/20/2013
8x8 and SoftBank Join Forces to Offer Virtual Cloud Data Services Around the World - 02/20/2013
Intelecom and Aculab Create Flexible, Multichannel Cloud Contact Center Technology - 02/20/2013
Teleperformance Colombia is Recognized for Contact Center Outsourcing Services - 02/20/2013
Office Depot to Acquire OfficeMax for $1.2 Billion in Stock - 02/20/2013
Google Uses New Signals to Prevent Account Hacks, Cutting Hijacks by 99.7 Percent - 02/19/2013
Banking Firm Chooses IceWEB for its Advanced Citrix VDI Environment - 02/19/2013
IDC's Nicholas McQuire to Present Keynotes on Enterprise Mobile Management at AirWatch Connect 2013 - 02/19/2013
KANA Brings Customer Interaction Management Benefits to the Mid-Market Call Center - 02/19/2013
Lync Conference 2013 Brings Together Zeacom and the Lync Community - 02/19/2013
TMCnet Conferencing Week in Review - 02/16/2013
TMCnet Call Center Services Week in Review - 02/16/2013
The 'Harlem Shake' Shimmies Across the Web - 02/14/2013
Sinclair Voicenet's SmartVoice ViewPoint Captures the Voice of Customers Immediately - 02/14/2013
Enghouse Interactive Introduces Latest Cloud Solution with ACD - 02/13/2013
Grandstream's GXP2200 Brings Modern Smartphone Technology to the Desktop - 02/13/2013
Vice President Biden's Glasses Go Viral on Twitter During State of the Union Address - 02/13/2013
Vice President Biden's Glasses Go Virtual on Twitter During State of the Union Address - 02/13/2013
Monet Software Recognized for Cloud-based Call Center Workforce Optimization Solution - 02/13/2013
Protect Your Enterprise from Devastating Advanced Malware - 02/13/2013
Polycom Recognizes 8x8 as North America Service Provider of the Year - 02/12/2013
Dress Up Goes Digital with Barbie Digital Makeover Mirror - 02/12/2013
Storacall and Rostrvm Join Forces to Create a Complete Call Center Solution for Maximized Customer Service - 02/12/2013
XenWinGo Chooses Goliath for Performance Monitoring of Hosted Citrix Environments - 02/11/2013
Smartphones Could Ruin Your Valentine's Day - 02/11/2013
8x8 Named to NASDAQ Global Select Market - 02/11/2013
Get Back Your Wasted Call Center Hold Time with @onholdwith - 02/11/2013
AirWatch Connect 2013 to Drive Thought Leadership and Innovation in the Enterprise Mobile Management Community - 02/11/2013
Call Center Services Week in Review - 02/09/2013
TMCnet Conferencing Week in Review - 02/09/2013
New Skype Recorder Offers Unlimited Call Recording - 02/08/2013
Network and VoIP Management Provider Network Instruments Reports Rise in Revenue - 02/08/2013
GetApp Gives 8x8 Hosted VoIP Business Phone Service Top Rating - 02/07/2013
TouchPoint One Contact Center Management Platform Delivers Earns Recognition for Convergent BPO - 02/07/2013
OpenSpan Experiences Record 2012 Workforce Optimization Performance - 02/07/2013
Unified Office Bridges the Gap Between Cloud and Legacy PBX - 02/06/2013
Drones Could Make Their Hollywood Debut - 02/06/2013
The SIP School Teaches Everything SIP - 02/06/2013
Top 10 Security Tips to Live By - 02/06/2013
Voice4Net CEO Rick McFarland on a Mission to Provide the Perfect Caller Experience - 02/05/2013
Digium Kicks off 2013 with Certification Expansion, Advanced Switchvox Training - 02/05/2013
What is Outbound Dialer? - 02/05/2013
What is Dialer Software? - 02/05/2013
China is Suspect of Cyber Attack on The Energy Department - 02/04/2013
inContact's Cloud-Based Contact Center Software Attracts Business Process Outsourcing Customers - 02/04/2013
ThruView Let's You See Your Customers Not just Hear Them - 02/01/2013
Dealing with Natural Disasters in the Data Center - 02/01/2013
Microsoft Lync Lives Up to its Hype at ITEXPO Miami - 02/01/2013
ThruView Let's Your See Your Customers Not just Hear Them - 02/01/2013
Mobile Marketing and Social Media in Latin America - 01/31/2013
Technology Business Opportunities in Latin America - 01/31/2013
Crowdsourcing: Finding the Right Person for the Right Job - 01/31/2013
Businesses Adapt to the Future World with the Cloud - 01/31/2013
Partnerships Create a Complete Cloud Solution - 01/30/2013
The Journey of Fax to an IP Environment - 01/30/2013
The Devil is in the Details of Large-Scale SIP Trunking - 01/30/2013
M2M Needs More than Just Any Old Cloud - 01/30/2013
M2M Grows Globally as Value of the Network Becomes More Powerful - 01/30/2013
Radish Systems ChoiceView Visual IVR Creates Seamless Self-Service - 01/29/2013
Application Performance Stays Cool While ITEXPO Heats Up in Miami - 01/29/2013
Applications Performance Stays Cool While ITEXPO Heats Up in Miami - 01/29/2013
Startup Spirit Comes Alive This Week at StartupCamp7 - 01/29/2013
Network Platforms Ease M2M Management at the Battle of the Platforms - 01/28/2013
Calabrio Brings Big Data to Life in the Contact Center at ITEXPO Miami 2013 - 01/28/2013
TMCnet Conferencing Week in Review - 01/26/2013
Call Center Services Week in Review - 01/26/2013
Phone.com CEO Ari Rabban Brings Entrepreneurial Spirit to StartupCamp - 01/25/2013
Mobile Application Management Provider Apperian Gets Intel Capital Backing - 01/24/2013
Study Finds Social Media Provides Effective Call Center Damage Control - 01/24/2013
Votacall Hosted VoIP with HD Voice Addresses Mobility and Customer Service Needs - 01/24/2013
Resilient Networks' Smartnumbers Provide a Robust Call Distribution Solution - 01/24/2013
The Pope Urges Catholics to Tweet their Faith - 01/24/2013
ViryaNet Mobile Workforce Management Solution Provides More Efficiency and Flexibility - 01/24/2013
Tech Savvy Apes Use iPads at the Zoo - 01/23/2013
Tech Saavy Apes Use iPads at the Zoo - 01/23/2013
Asahi Technologies Intros Cost-Effective Communication Solutions for Small Businesses - 01/23/2013
Top 10 Characteristics of an Effective Quality Management Program - 01/23/2013
Practical Application of Ergonomics is Possible - 01/23/2013
National Civic Hacking Day will Provide Data Security Solutions to Americans - 01/23/2013
Phone.com Talks Tech Trends of 2013 - 01/23/2013
Center Partners is Recognized as Certified Call Center Outsourcer - 01/22/2013
Facebook Envy: Feeling Dissatisfied with Your Life Compared to Others - 01/22/2013
A Virtual Call Center Connects Your Customers - 01/22/2013
TMCnet Conferencing Week in Review - 01/19/2013
TMCnet Call Center Services Week in Review - 01/19/2013
Nexus Achieves Cisco Master Service Provider Certification for its Cloud and Managed Services - 01/18/2013
Great Customer Service Starts with a Happy Agent - 01/17/2013
Calabrio Enhances its Call Recording Platform for Improved Workforce Optimization - 01/17/2013
GCG and Momentum's Cloud-Based Telephony Solutions Deliver Complete Communication Solutions - 01/17/2013
Google Doodle Celebrates Frank Zamboni's 112th Birthday - 01/16/2013
M2M Technology Completely Connects Us - 01/16/2013
Telecom Companies Join Forces to Power New OTT VoIP Service Tornado - 01/16/2013
WorkFlex's Call Center Management Software Improves Fifth Third Bank's Customer Service - 01/16/2013
Net Optics Continues Global Growth within the Network Performance Management Space - 01/16/2013
Growing Marketing Firm Realizes Call Center Recording Benefits Quickly - 01/15/2013
The Right Hosted Contact Center Solution Creates Flexibility and Efficiency - 01/15/2013
Branch Opens Conversation Threads to the Public - 01/15/2013
First Bank of Highland Park Chooses Adapt Telephony Services for Contact Center Needs - 01/15/2013
The Social Media Diet: Tweet Those Pounds Away - 01/14/2013
Mobile Application Management is Key in BYOD Flexibility - 01/14/2013
2013 Brings Sun, Sand and Mobility to ITEXPO Miami - 01/14/2013
TMCnet Conferencing Week in Review - 01/12/2013
TMCnet Call Center Services Week in Review - 01/12/2013
Apple Hires Xerox CFO Luca Maestri as New Corporate Controller - 01/11/2013
Timico and GENBAND Team Up to Provide Mobile UC to Hosted Business Market - 01/10/2013
Complete IT Support Solution Provides VoIP Management Capabilities to Small Business - 01/10/2013
OpenText Combines Customer Experience Management with Enterprise Information Management to Improve Customer Service - 01/10/2013
PlanetOne Breaks Records in 2012 with Even Bigger Plans for 2013 - 01/10/2013
Interior Concepts Reflects on a Year of Furniture Design Innovations - 01/09/2013
Aegis Recognized for Global Customer Management Contact Center Outsourcing - 01/09/2013
Information, Communication and Technology Predictions for 2013 - 01/09/2013
How to Minimize Call Center Shrinkage - 01/09/2013
Cloud and Home Agent Solutions Keep Contact Center Operations Connected - 01/09/2013
2012 Positioned Angel to Rule the IVR Space in 2013 - 01/08/2013
Jonathan Brinson Joins CSI's Virtual Observer WFO Solutions Team - 01/08/2013
iHeartRadio Advances Digital Radio User Interaction with New 'Perfect For' and Alarm Clock Features - 01/08/2013
4iiii Viiiiva Heart Rate Monitor Enables Wireless Device Communication on an iPhone - 01/08/2013
Network Monitoring Provider Lancope Appoints Security Expert Amrit Williams as CTO - 01/07/2013
Start-Ups Slide into the Social, Local, Mobile Movement of 2013 - 01/07/2013
Phone Power Thinks Ahead of the Next VoIP Innovation - 01/07/2013
TMCnet Conferencing Week in Review - 01/05/2013
TMCnet Call Center Services Week in Review - 01/05/2013
Station711 Introduces the Ultimate Multi-Voice Communication Solution - 01/04/2013
OfficeYes.com Intros New Range of Ergonomic Office Furniture - 01/03/2013
AirWatch Reflects on a Successful 2012 with Big Plans for 2013 - 01/03/2013
Angel's Outbound Campaign Manager Proactively Creates a Personalized Customer Experience - 01/03/2013
TMCnet Call Center Services Week in Review - 12/29/2012
TMCnet Conferencing Week in Review - 12/29/2012

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