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David Delony Info

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Contributing Writer
David Delony is a Bay Area expatriate living in Ashland, Oregon. He combines his lifelong love of both words and technology in his career as a freelance writer. David holds a B.A. in communication from California State University, East Bay.

Latest Articles

ENA Picks Metaswitch to Bolster Network - 04/24/2015
TransUnion, Global Debt Registry Team up to Offer Debt Registry Services - 04/23/2015
RAC Improves Customer Service with NewVoiceMedia ContactWorld for Service - 04/23/2015
Cablevision Picks Medallia to Improve Customer Experience - 04/22/2015
DSP Soundware Introduces Mobile Call Audio Quality Enhancement Software - 04/22/2015
Excel Software Introduces LicenseSupport 3.0 - 04/22/2015
Acelity, Joerns RecoverCare Team Up to Deliver Negative Pressure Wound Therapy - 04/21/2015
MiaRec Introduces Version 5.0 of Call Recording Software, Web User Interface - 04/21/2015
Android Wear Devices Function When Away From Smartphone - 04/20/2015
Convergys Growing as Phone Calls Remain Essential to Customer Service - 04/20/2015
Immersion Streamlines Haptics with Instinctive Alerts - 04/20/2015
DocAuto Introduces ePredict 2.0 - 04/17/2015
Akamai Introduces Managed Security Services - 04/17/2015
Intility Adds Voxbone Virtual Local Phone Numbers to Hosted Lync - 04/17/2015
PointNurse, Swarm Fund to Build Telehealth Distributed Collaborative Organization - 04/17/2015
Dealer Spike Recommends Dealership Performance CRM - 04/16/2015
Birch Communications Announces Record First Quarter Organic Sales - 04/16/2015
Korea's LG Uplus Announces VoLTE Roaming - 04/16/2015
Infosys: Insurance Must Take Customer-Centric Approach to Technology - 04/15/2015
NetFortris Introduces Cloud UC Platform - 04/15/2015
Enterprise Mobility Management Market to grow to $15.2 Billion by 2019 - 04/14/2015
Samsung Installs Unified Voice, Data Platform, Hospitality TV in Ambassadors Bloomsbury Hotel - 04/14/2015
Officevibe Simplifies Employee Surveys - 04/14/2015
Officevibe Simplifies Employee Surveys - 04/13/2015
AT&T Waiting to Offer LTE Voice Roaming - 04/10/2015
Arkansas Passes Telemedicine Bill - 04/10/2015
Huawei Makes Case for GSM-R for Qatar Railroads - 04/09/2015
Microsoft Takes on Linux with Nano Server - 04/09/2015
ChaseData Revamps Call Center Software Website - 04/09/2015
4NB VideoOffice Taking Off in Japan - 04/09/2015
Accenture: Private Healthcare Enrollment Doubled in 2015 - 04/08/2015
Alcatel-Lucent, Telefonica to Improve Customer Service for European, Latin American Customers - 04/08/2015
Hang w/ Updates Mobile App - 04/07/2015
Englewood Hospital and Medical Center Chooses Fusion For Cloud Voice, Managed Network - 04/07/2015
Capillary Technologies Acquires MartJack - 04/06/2015
Livegenic Speeds Insurance Claims Processing with Live Mobile Video - 04/06/2015
CALLPROMISE Eliminates Hold Times with Callback Cloud for Business - 04/02/2015
Panasonic Announces Nextiva Preferred SIP Partner Agreement - 04/02/2015
Marketo Announces Google AdWords, Analytics Integration - 04/02/2015
Grandstream, PortaOne Announce PortaSwitch, IP Phone Interoperability - 04/01/2015
Contact Solutions Announced My:Time 3.0 Seamless Customer Engagement Solution - 04/01/2015
Arista Networks, Supermicro Computer Announce Cloud Servers - 03/31/2015
gUnify Announces Broadsoft Support for Application Integration Platform - 03/31/2015
Cypress TrueTouch Used in vivo Y29 Smartphone - 03/30/2015
NTT DoCoMo Unveils Smart Watch for Children - 03/30/2015
New Email Management Platform for Call Centers Debuts - 03/30/2015
ScanSource Inks Mitel Distribution Deal - 03/27/2015
Hastings Direct Picks Guidewire InsuranceSuite - 03/26/2015
MHA Receives Hosted Lync Award - 03/26/2015
Xorcom Ships CompleteSBC for CompletePBX - 03/26/2015
JD Power Announces VoX Customer Service Platform - 03/26/2015
Cablevision Announces Optimum Voice SIP Trunking, 3CX Software PBX Interoperability - 03/25/2015
HUB International Chooses Kronos Cloud - 03/25/2015
Infinera Announces PICs for NFV, Cloud Networks - 03/24/2015
NICE Systems, BoomeRing Announce Integrated Mobile Call, SMS Message Recording - 03/24/2015
Snom Unveils DECT IP Handsets - 03/19/2015
Chromebook Invading Call Centers - 03/19/2015
Temasys Appoints Two New Execs - 03/18/2015
Cforia Demos Microsoft Dynamics AX Integration at Convergence 2015 - 03/18/2015
Nextiva Receives Two Stevie Awards for Customer Service - 03/17/2015
HeyWire LiveText Certified for Avaya IP Office - 03/17/2015
Digium Inks Master Agent Deal with Aligned Communications - 03/16/2015
Orange, Airtel Partner for Mobile Payments Between Burkina Faso and Cote d'Ivoire - 03/16/2015
Orange, Airtel Partner for Mobile Payments Between Burkina Faso and Côte d'Ivoire - 03/16/2015
Flexera Execs Hold Sessions at Compliance Manager Summit - 03/16/2015
SIP Trunking Week in Review: Digium, VirtualPBX, Toshiba - 03/14/2015
SolveForce Expands Offerings in California - 03/13/2015
Vantage Point Outlines Three Best Practices for Sales Pipeline Management - 03/13/2015
INTERNET TELEPHONY Names Allworx View, Allworx Interact Products of the Year - 03/12/2015
Exoprise Announced Crowdsourced Lync, Skype for Business Performance Monitoring - 03/12/2015
911 ETC Announces Avaya Interoperability - 03/11/2015
Ryft ONE Analyzes Big Data in Rack-Mount Device - 03/11/2015
Subsentio Announces Safe Harbor Cloud - 03/10/2015
EIS Group Adds Omni-Channel Integration to Insurance Suite with CustomerCore DXP - 03/10/2015
Truecaller's Truedialer App Replaces Android Dialer, Supports Multi-SIM Phones - 03/09/2015
IDC: Enterprise Storage Market Grew 7.2 Percent in Q4 of 2014 - 03/09/2015
Zappix Introduces Smartphone IVR Authoring Platform - 03/06/2015
CyrusOne Introduces Data Center Management Portal - 03/06/2015
Two Men and a Truck Taps Alteva for Call Center System - 03/05/2015
Voxox Makes Cloud Phone Available for White Label, OEM Use - 03/05/2015
IBM, Semtech Unveil LoRa sensors - 03/04/2015
AT&T, Microsoft Launch Mobile Office - 03/04/2015
Georgia Governor Declares Telework Week - 03/04/2015
Vlocity to Build Advanced Customer Service Platform for Sky Italia - 03/03/2015
Yealink Introduces Video Conferencing Systems - 03/02/2015
XO COMMUNICATIONS Unveils Hosted PBX Features - 03/02/2015
Web Conferencing Needs to be Secure - 03/02/2015
Philippines Call Center Success Breeds Employee Health Challenges - 03/02/2015
Golden Gate BPO Opens Miami Call Center - 02/26/2015
Amdocs Launches Order Gateway Service - 02/26/2015
CTI Group Announces Cloud Call Accounting System - 02/25/2015
Valve To Unveil VR Headset - 02/25/2015
Plantronics Sells Over 5M Lync-capable Headsets - 02/25/2015
Report: Asia-Pacific Contact Center Outsourcing to Grow 11.76 Percent by 2019 - 02/23/2015
ZyXEL to Launch LTE Routers at Mobile World Congress - 02/23/2015
IoT Connectivity Solutions Week in Review: LogiSense, Elliptic, Juniper - 02/21/2015
Conferencing Week in Review: College, ConnectSolutions, Courtrooms - 02/21/2015
Call Center Services Week in Review: Google, Vocalcom, ACA, Shaw Communications - 02/21/2015
Enterprises Embracing Omni-Channel Customer Service - 02/20/2015
Vertical Communications Acquires CT Innovations - 02/19/2015
CloudFactory Receives $2 Million From Rockefeller Foundation to Hire Kenyan Workers - 02/19/2015
John Crane Upgrades Sales, Service in Asia Pacific Region - 02/19/2015
Apical Releases Results of Smartphone Survey - 02/17/2015
PGi Acquires Modality Systems - 02/12/2015
Preact Integrates with Zendesk to Reduce Customer Churn - 02/12/2015
Panasonic Introduces KX-NS700 System for SMBs - 02/11/2015
Mentor Graphics, Icon Labs Team Up to Secure Internet of Things - 02/11/2015
Mobile Market Week in Review: Verizon, NEXT Biometrics, MobileIron, Jive Software - 02/07/2015
Yorktel Exec to Serve on UC&C Panel - 02/05/2015
Tech Mahindra Joins GENBAND's Kandy Partner Ecosystem - 02/04/2015
Intel Business Sales Being Driven by vPro Chips - 02/04/2015
Apollo Hospitals Deploys Matrix IP Phone System - 02/03/2015
NewTek Introduces High Quality Skype with TalkShow VS-100 - 02/03/2015
CyraCom to Open New York City Contact Center - 02/03/2015
Mobile Market Week in Review: Amazon, Apple, Voxbone - 01/31/2015
SIP Trunking Week in Review: snom, Digium, inGate, ITEXPO - 01/31/2015
Bluewire Can Record Calls Hands-free - 01/28/2015
Polycom Announces Video Conferencing Enhancements - 01/28/2015
Microsoft Previews Skype for Windows 10 - 01/27/2015
Wheelings & Dealings: Coral Capital Solutions Gives $9M to Business Outsourcing Provider - 01/26/2015
Max Brings HD Voice, VoLTE to Bulgaria - 01/26/2015
eQuorum Announces HTML5-based ImageSite - 01/26/2015
CounterPath Announces Partnership with Networking Company - 01/26/2015
eQuorum Announces HTML5-based ImageSite - 01/23/2015
New Jersey Fiber Exchange Announces New Carrier-Neutral Data Center - 01/22/2015
Customer Service is Better with Software, Not Scripts - 01/21/2015
NTT-AT, Telestax Sign Distribution Deal - 01/21/2015
Telstra Global Offers 100G on Undersea Cables - 01/20/2015
3C Contact Services Announces Ways to Improve Customer Service - 01/19/2015
Mozilla Patches Security Flaws - 01/19/2015
B2B Companies Must Pay Attention to Customer Service Too - 01/16/2015
AVST Announces TeamQ Call Center Solution - 01/15/2015
Toshiba Introduced IPedge Virtual PBX, Call Center Server - 01/15/2015
Polycom Video Conferencing Infrastructure Qualified for Microsoft Lync - 01/13/2015
Momentum CRM Integrates AutoAlert Data Mining - 01/13/2015
Bastian Solutions Introduces 3rd Party Logistics Solution - 01/13/2015
Gryphon Networks, CallMiner Offer Speech Analytics Solution for Contact Centers - 01/12/2015
Mobile Market Week in Review: Appthority, Espresso Logic, Accenture, Opera - 01/10/2015
Avaya, Google Offer WebRTC-based Communication Solution on Chromebooks - 01/08/2015
NACR Announces Preferred Provider Status for Sennheiser - 01/07/2015
Virtual PBX Provider Brings Wireless Gigabit Internet to Austin - 01/06/2015
Airtel Mobile VoIP Fee Plan Raises Questions About Revenues - 01/06/2015
Mobile Market Week in Review: Amazon, Frost & Sullivan, Mocana Atlas, GoPro - 12/20/2014
Caterpillar Moves Call Center to West Virginia City - 12/19/2014
Salesforce Files Connect Enterprise File Sharing System - 12/19/2014
Niagara County Sheriff's Office Adopts Crime Victim Text Message Notifications - 12/18/2014
snom Updates IP Phones - 12/17/2014
The Results Companies to Add 300 Jobs - 12/16/2014
Mobile Market Week in Review: Mobile Experts, Apple Pay, Stratos, Opera MediaWorks - 12/13/2014
Companies Without Competition Still Must Pay Attention to Customer Service - 12/12/2014
CenturyLink Acquires DataGardens to Improve Info Governance, Recovery - 12/12/2014
Asigra Offers Office 365 Backup - 12/11/2014
Fashion Retailers Using Data to Customize Stores - 12/11/2014
Akamai Picks JiveX to Power Akamai Community - 12/10/2014
Questco Moves to Davison's HRPyramid for PEO - 12/10/2014
NHS Human Services Adopts Aruba Wireless Networking - 12/09/2014
Digi-Me Nets Oracle Gold Partner Status - 12/08/2014
Richmond Housing Partnership Picks Microsoft Dynamics CRM via Advanced ConsultCRM - 12/08/2014
Mobile Market Week in Review: Resolution1 Security, TrustPipe, Cochlear Limited - 12/06/2014
Consumer-based Tools Can Help Businesses Too - 12/05/2014
Varonis Announces Future Office 365 Support in MetaData Framework - 12/04/2014
Flexera Announces Flexnet Manager for VMware - 12/04/2014
LogMeIn Partners with Lionbridge for Real-Time Translation in Boldchat - 12/03/2014
Portsmouth Water Moves to IFS ERP for Data Management - 12/03/2014
Speedshare Offers In-Browser Sharing - 12/03/2014
FCC Slaps Utah TV Station with $35,000 Fine for Broadcasting Unauthorized Phone Calls - 12/02/2014
UK Ferry Company Taps Feedback Solution for Customer Support Insights - 12/02/2014
Accenture Releases Survey on Digital Police Solutions - 11/24/2014
SkyVision Builds Satellite IP Network in Seychelles - 11/24/2014
Mobile Market Week in Review: WhatsApp, Facebook, Airogistic - 11/22/2014
Dell Introduces UC Analytics, Diagnostics - 11/21/2014
Airogistic Picks xG to Build Drone Communications - 11/21/2014
LiveVox Opens Toronto Data Center - 11/20/2014
Durban Container Terminal Uses Kalmar SmartStack to Manage Inventory - 11/20/2014
ePlus Announces Managed Services for FlexPod - 11/18/2014
DrFirst, CoverMyMeds Offer Electronic Prior Authorization - 11/18/2014
PaidSupport Lets Companies Offer Flexible Support Options - 11/17/2014
VoIP is Foundation of UC - 11/17/2014
Verizon, AT&T Announce VoLTE Interoperability - 11/17/2014
Mobile Market Week in Review: Google, MapQuest, Yahoo, AT&T - 11/15/2014
Hosted PBX Systems Growing in Popularity - 11/14/2014
SAP SE Announces Use Case Roadmaps - 11/13/2014
Amaryllo CamPro FHD Nets CES Best of Innovation Award - 11/13/2014
Mobile Services Main Form of Communication in Africa - 11/11/2014
Tracfone Shutting Down Page Plus Ohio Call Center - 11/11/2014
Number of Mobile Internet Users to Reach Half of World Population by 2020 - 11/10/2014
ShoreTel Awarded for Enterprise Connect - 11/10/2014
Mobile Market Week in Review: Apple, TechNavio, SAP SE - 11/08/2014
New Kansas Call Center Set for Opening - 11/07/2014
My Business Voice Offers VoIP Calling from Outlook - 11/07/2014
Frontier Secure Inks $100M Support Agreement with Intuit - 11/06/2014
Metcom Network Services Begins Reselling DE-CIX Internet Exchange Connectivity in New York City - 11/03/2014
Huawei Builds Fiber MAN in Burundi - 11/03/2014
SIP Trunking Week in Review: Compliance, Interoperability Rule - 11/01/2014
Mobile Market Week in Review: YouTube, Apple Pay, Nimbuzz Google - 11/01/2014
Russian Hackers Break into White House Network - 10/29/2014
Nokia Networks Anticipates VoLTE Growth Outside the US - 10/29/2014
Google Working on Disease-Searching Pill - 10/29/2014
New Results of Cost-Per-Dial Survey Released - 10/29/2014
Accenture Upgrades Management Options for Accenture Cloud Platform - 10/28/2014

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