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Contributing Writer
David Delony is a Bay Area expatriate living in Ashland, Oregon. He combines his lifelong love of both words and technology in his career as a freelance writer. David holds a B.A. in communication from California State University, East Bay.

Latest Articles

TrueConf Now Supports 25 Participants at Once - 05/26/2015
IBM Introduces Marketing Cloud - 05/22/2015
TrueConf Announces RTSP Support - 05/21/2015
Varonis Announces Beta Office 365 Compatibility - 05/21/2015
Asia-Pacific Carrier Picks Telco Systems to Migrate to Carrier Ethernet 2.0 - 05/21/2015
Wheelings & Dealings: Fuze Acquires LiveMinutes - 05/21/2015
CallCabinet Introduces Mobile Call Logging in South Africa - 05/20/2015
Customer Support Key Part of Business - 05/20/2015
Radisys, WIT Software Offer RCS, WebRTC Solution for Carriers - 05/19/2015
Alcatel-Lucent, KT Team Test 5G Technologies - 05/19/2015
Telerx Introduces CaseTrack360, Healthcare Customer Engagement System - 05/18/2015
About.me Introduces Business Card App for Apple Watch - 05/18/2015
Imagination Technologies Announces ClearCall Support for CAVIUM OCTEON III Processors - 05/15/2015
ConteXtream Sponsors GENBAND Perspectives15 Summit, Participates in Panel - 05/15/2015
HealthLinkKnow Certified by American Telemedicine Association to Provide Mental Health Care - 05/15/2015
NetSapiens Shows Off WebRTC Features in Miami - 05/14/2015
Motorcycle Riders in Good Hands with Allstate's Apple Watch App - 05/14/2015
Facebook Challenges eBay, Craigslist For Selling Items - 05/13/2015
Telinta Announces Panasonic Phone Auto-Provisioning - 05/13/2015
Yealink Picks Nology as Platinum IP Phones Distributor - 05/12/2015
VirtualPBX, Yealink Partner to Offer SIP-T21P Phone - 05/12/2015
Alorica Partners with Salesforce to Improve Customer Experience - 05/11/2015
Mitel Lands in Gartner's Magic Quadrant for Second Time in a Year - 05/11/2015
Platfora Offers Easy Big Data Analytics - 05/08/2015
ISG Debuts Hosted Voice - 05/08/2015
Dubai Silicon Oasis to Build Efficient Irrigation System - 05/07/2015
Wheelings & Dealings: Integrated Research Acquires IQ Services for $1.5 Million - 05/06/2015
Customer Service Must Anticipate Customer Needs - 05/06/2015
FireRTC Expands Beta Program - 05/05/2015
More Small Business Opting for VoIP - 05/05/2015
True Religion Expands Epicor Retail Software Portfolio - 05/04/2015
FIME Unveils EMV Program for ISVs, VARs - 05/04/2015
New Wearable Safety Device Heads to Kickstarter Funding - 05/04/2015
TCN Introduces Competitive Analytics - 05/01/2015
Contact Centers Neglected Part of Marketing - 04/29/2015
Juniper Research Forecasts Augmented Reality Market to Reach $2.4 Billion by 2019 - 04/28/2015
Team on the Run Announces Push-to-Talk, Mobile VoIP - 04/28/2015
Japan Communications Inc. Licenses Imagination's ClearCall - 04/28/2015
EarthBend Offers Numonix Call Recording - 04/28/2015
Tennessee Farmers Life Insurance Company Picks Sapiens to Modernize Policy Administration System - 04/27/2015
TomTom, Telefonica, Mozilla Team Up To Bring Maps, Navigation to Firefox OS - 04/27/2015
ENA Picks Metaswitch to Bolster Network - 04/24/2015
TransUnion, Global Debt Registry Team up to Offer Debt Registry Services - 04/23/2015
RAC Improves Customer Service with NewVoiceMedia ContactWorld for Service - 04/23/2015
Cablevision Picks Medallia to Improve Customer Experience - 04/22/2015
DSP Soundware Introduces Mobile Call Audio Quality Enhancement Software - 04/22/2015
Excel Software Introduces LicenseSupport 3.0 - 04/22/2015
Acelity, Joerns RecoverCare Team Up to Deliver Negative Pressure Wound Therapy - 04/21/2015
MiaRec Introduces Version 5.0 of Call Recording Software, Web User Interface - 04/21/2015
Android Wear Devices Function When Away From Smartphone - 04/20/2015
Convergys Growing as Phone Calls Remain Essential to Customer Service - 04/20/2015
Immersion Streamlines Haptics with Instinctive Alerts - 04/20/2015
DocAuto Introduces ePredict 2.0 - 04/17/2015
Akamai Introduces Managed Security Services - 04/17/2015
Intility Adds Voxbone Virtual Local Phone Numbers to Hosted Lync - 04/17/2015
PointNurse, Swarm Fund to Build Telehealth Distributed Collaborative Organization - 04/17/2015
Dealer Spike Recommends Dealership Performance CRM - 04/16/2015
Birch Communications Announces Record First Quarter Organic Sales - 04/16/2015
Korea's LG Uplus Announces VoLTE Roaming - 04/16/2015
Infosys: Insurance Must Take Customer-Centric Approach to Technology - 04/15/2015
NetFortris Introduces Cloud UC Platform - 04/15/2015
Enterprise Mobility Management Market to grow to $15.2 Billion by 2019 - 04/14/2015
Samsung Installs Unified Voice, Data Platform, Hospitality TV in Ambassadors Bloomsbury Hotel - 04/14/2015
Officevibe Simplifies Employee Surveys - 04/14/2015
Officevibe Simplifies Employee Surveys - 04/13/2015
AT&T Waiting to Offer LTE Voice Roaming - 04/10/2015
Arkansas Passes Telemedicine Bill - 04/10/2015
Huawei Makes Case for GSM-R for Qatar Railroads - 04/09/2015
Microsoft Takes on Linux with Nano Server - 04/09/2015
ChaseData Revamps Call Center Software Website - 04/09/2015
4NB VideoOffice Taking Off in Japan - 04/09/2015
Accenture: Private Healthcare Enrollment Doubled in 2015 - 04/08/2015
Alcatel-Lucent, Telefonica to Improve Customer Service for European, Latin American Customers - 04/08/2015
Hang w/ Updates Mobile App - 04/07/2015
Englewood Hospital and Medical Center Chooses Fusion For Cloud Voice, Managed Network - 04/07/2015
Capillary Technologies Acquires MartJack - 04/06/2015
Livegenic Speeds Insurance Claims Processing with Live Mobile Video - 04/06/2015
CALLPROMISE Eliminates Hold Times with Callback Cloud for Business - 04/02/2015
Panasonic Announces Nextiva Preferred SIP Partner Agreement - 04/02/2015
Marketo Announces Google AdWords, Analytics Integration - 04/02/2015
Grandstream, PortaOne Announce PortaSwitch, IP Phone Interoperability - 04/01/2015
Contact Solutions Announced My:Time 3.0 Seamless Customer Engagement Solution - 04/01/2015
Arista Networks, Supermicro Computer Announce Cloud Servers - 03/31/2015
gUnify Announces Broadsoft Support for Application Integration Platform - 03/31/2015
Cypress TrueTouch Used in vivo Y29 Smartphone - 03/30/2015
NTT DoCoMo Unveils Smart Watch for Children - 03/30/2015
New Email Management Platform for Call Centers Debuts - 03/30/2015
ScanSource Inks Mitel Distribution Deal - 03/27/2015
Hastings Direct Picks Guidewire InsuranceSuite - 03/26/2015
MHA Receives Hosted Lync Award - 03/26/2015
Xorcom Ships CompleteSBC for CompletePBX - 03/26/2015
JD Power Announces VoX Customer Service Platform - 03/26/2015
Cablevision Announces Optimum Voice SIP Trunking, 3CX Software PBX Interoperability - 03/25/2015
HUB International Chooses Kronos Cloud - 03/25/2015
Infinera Announces PICs for NFV, Cloud Networks - 03/24/2015
NICE Systems, BoomeRing Announce Integrated Mobile Call, SMS Message Recording - 03/24/2015
Snom Unveils DECT IP Handsets - 03/19/2015
Chromebook Invading Call Centers - 03/19/2015
Temasys Appoints Two New Execs - 03/18/2015
Cforia Demos Microsoft Dynamics AX Integration at Convergence 2015 - 03/18/2015
Nextiva Receives Two Stevie Awards for Customer Service - 03/17/2015
HeyWire LiveText Certified for Avaya IP Office - 03/17/2015
Digium Inks Master Agent Deal with Aligned Communications - 03/16/2015
Orange, Airtel Partner for Mobile Payments Between Burkina Faso and Cote d'Ivoire - 03/16/2015
Orange, Airtel Partner for Mobile Payments Between Burkina Faso and Côte d'Ivoire - 03/16/2015
Flexera Execs Hold Sessions at Compliance Manager Summit - 03/16/2015
SIP Trunking Week in Review: Digium, VirtualPBX, Toshiba - 03/14/2015
SolveForce Expands Offerings in California - 03/13/2015
Vantage Point Outlines Three Best Practices for Sales Pipeline Management - 03/13/2015
INTERNET TELEPHONY Names Allworx View, Allworx Interact Products of the Year - 03/12/2015
Exoprise Announced Crowdsourced Lync, Skype for Business Performance Monitoring - 03/12/2015
911 ETC Announces Avaya Interoperability - 03/11/2015
Ryft ONE Analyzes Big Data in Rack-Mount Device - 03/11/2015
Subsentio Announces Safe Harbor Cloud - 03/10/2015
EIS Group Adds Omni-Channel Integration to Insurance Suite with CustomerCore DXP - 03/10/2015
Truecaller's Truedialer App Replaces Android Dialer, Supports Multi-SIM Phones - 03/09/2015
IDC: Enterprise Storage Market Grew 7.2 Percent in Q4 of 2014 - 03/09/2015
Zappix Introduces Smartphone IVR Authoring Platform - 03/06/2015
CyrusOne Introduces Data Center Management Portal - 03/06/2015
Two Men and a Truck Taps Alteva for Call Center System - 03/05/2015
Voxox Makes Cloud Phone Available for White Label, OEM Use - 03/05/2015
IBM, Semtech Unveil LoRa sensors - 03/04/2015
AT&T, Microsoft Launch Mobile Office - 03/04/2015
Georgia Governor Declares Telework Week - 03/04/2015
Vlocity to Build Advanced Customer Service Platform for Sky Italia - 03/03/2015
Yealink Introduces Video Conferencing Systems - 03/02/2015
XO COMMUNICATIONS Unveils Hosted PBX Features - 03/02/2015
Web Conferencing Needs to be Secure - 03/02/2015
Philippines Call Center Success Breeds Employee Health Challenges - 03/02/2015
Golden Gate BPO Opens Miami Call Center - 02/26/2015
Amdocs Launches Order Gateway Service - 02/26/2015
CTI Group Announces Cloud Call Accounting System - 02/25/2015
Valve To Unveil VR Headset - 02/25/2015
Plantronics Sells Over 5M Lync-capable Headsets - 02/25/2015
Report: Asia-Pacific Contact Center Outsourcing to Grow 11.76 Percent by 2019 - 02/23/2015
ZyXEL to Launch LTE Routers at Mobile World Congress - 02/23/2015
IoT Connectivity Solutions Week in Review: LogiSense, Elliptic, Juniper - 02/21/2015
Conferencing Week in Review: College, ConnectSolutions, Courtrooms - 02/21/2015
Call Center Services Week in Review: Google, Vocalcom, ACA, Shaw Communications - 02/21/2015
Enterprises Embracing Omni-Channel Customer Service - 02/20/2015
Vertical Communications Acquires CT Innovations - 02/19/2015
CloudFactory Receives $2 Million From Rockefeller Foundation to Hire Kenyan Workers - 02/19/2015
John Crane Upgrades Sales, Service in Asia Pacific Region - 02/19/2015
Apical Releases Results of Smartphone Survey - 02/17/2015
PGi Acquires Modality Systems - 02/12/2015
Preact Integrates with Zendesk to Reduce Customer Churn - 02/12/2015
Panasonic Introduces KX-NS700 System for SMBs - 02/11/2015
Mentor Graphics, Icon Labs Team Up to Secure Internet of Things - 02/11/2015
Mobile Market Week in Review: Verizon, NEXT Biometrics, MobileIron, Jive Software - 02/07/2015
Yorktel Exec to Serve on UC&C Panel - 02/05/2015
Tech Mahindra Joins GENBAND's Kandy Partner Ecosystem - 02/04/2015
Intel Business Sales Being Driven by vPro Chips - 02/04/2015
Apollo Hospitals Deploys Matrix IP Phone System - 02/03/2015
NewTek Introduces High Quality Skype with TalkShow VS-100 - 02/03/2015
CyraCom to Open New York City Contact Center - 02/03/2015
Mobile Market Week in Review: Amazon, Apple, Voxbone - 01/31/2015
SIP Trunking Week in Review: snom, Digium, inGate, ITEXPO - 01/31/2015
Bluewire Can Record Calls Hands-free - 01/28/2015
Polycom Announces Video Conferencing Enhancements - 01/28/2015
Microsoft Previews Skype for Windows 10 - 01/27/2015
Wheelings & Dealings: Coral Capital Solutions Gives $9M to Business Outsourcing Provider - 01/26/2015
Max Brings HD Voice, VoLTE to Bulgaria - 01/26/2015
eQuorum Announces HTML5-based ImageSite - 01/26/2015
CounterPath Announces Partnership with Networking Company - 01/26/2015
eQuorum Announces HTML5-based ImageSite - 01/23/2015
New Jersey Fiber Exchange Announces New Carrier-Neutral Data Center - 01/22/2015
Customer Service is Better with Software, Not Scripts - 01/21/2015
NTT-AT, Telestax Sign Distribution Deal - 01/21/2015
Telstra Global Offers 100G on Undersea Cables - 01/20/2015
3C Contact Services Announces Ways to Improve Customer Service - 01/19/2015
Mozilla Patches Security Flaws - 01/19/2015
B2B Companies Must Pay Attention to Customer Service Too - 01/16/2015
AVST Announces TeamQ Call Center Solution - 01/15/2015
Toshiba Introduced IPedge Virtual PBX, Call Center Server - 01/15/2015
Polycom Video Conferencing Infrastructure Qualified for Microsoft Lync - 01/13/2015
Momentum CRM Integrates AutoAlert Data Mining - 01/13/2015
Bastian Solutions Introduces 3rd Party Logistics Solution - 01/13/2015
Gryphon Networks, CallMiner Offer Speech Analytics Solution for Contact Centers - 01/12/2015
Mobile Market Week in Review: Appthority, Espresso Logic, Accenture, Opera - 01/10/2015
Avaya, Google Offer WebRTC-based Communication Solution on Chromebooks - 01/08/2015
NACR Announces Preferred Provider Status for Sennheiser - 01/07/2015
Virtual PBX Provider Brings Wireless Gigabit Internet to Austin - 01/06/2015
Airtel Mobile VoIP Fee Plan Raises Questions About Revenues - 01/06/2015
Mobile Market Week in Review: Amazon, Frost & Sullivan, Mocana Atlas, GoPro - 12/20/2014
Caterpillar Moves Call Center to West Virginia City - 12/19/2014
Salesforce Files Connect Enterprise File Sharing System - 12/19/2014
Niagara County Sheriff's Office Adopts Crime Victim Text Message Notifications - 12/18/2014
snom Updates IP Phones - 12/17/2014
The Results Companies to Add 300 Jobs - 12/16/2014
Mobile Market Week in Review: Mobile Experts, Apple Pay, Stratos, Opera MediaWorks - 12/13/2014
Companies Without Competition Still Must Pay Attention to Customer Service - 12/12/2014
CenturyLink Acquires DataGardens to Improve Info Governance, Recovery - 12/12/2014
Asigra Offers Office 365 Backup - 12/11/2014
Fashion Retailers Using Data to Customize Stores - 12/11/2014
Akamai Picks JiveX to Power Akamai Community - 12/10/2014
Questco Moves to Davison's HRPyramid for PEO - 12/10/2014
NHS Human Services Adopts Aruba Wireless Networking - 12/09/2014
Digi-Me Nets Oracle Gold Partner Status - 12/08/2014
Richmond Housing Partnership Picks Microsoft Dynamics CRM via Advanced ConsultCRM - 12/08/2014
Mobile Market Week in Review: Resolution1 Security, TrustPipe, Cochlear Limited - 12/06/2014

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