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Oliver VanDervoort Info

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Contributing Writer
Oliver has been writing for over four years and in that time has written for two major technological blogs. Oliver has covered everything from politics to entertainment to technology but continues to come back to gadgetry and the all things technical.

Latest Articles

Contact Centers Need a Human Touch in Their Omni-channel Approach - 07/02/2015
Video Conferencing Market Picking Up Speed in Adoption Rates - 07/01/2015
Sitel Scrambling to Add Jobs to Florida Call Centers - 06/30/2015
Ciena Shows Off New CPE Built for NFV - 06/30/2015
VoltDelta Names Ben Miller Senior Vice President - 06/30/2015
Telarus Rolls Out Carrier Neutral SSaS Program - 06/30/2015
Callidus Clicktools Improves Call Center Customer Service - 06/30/2015
Netflix Could Force European OTT Operators to Adjust Their Approach - 06/30/2015
Teleperformance Adds To Massive Workforce in Philippines with 16th Call Center Site - 06/29/2015
Time Warner May Bring More Call Center Jobs to Charlotte - 06/29/2015
Report: Facial Recognition Market About to See Huge Jump - 06/29/2015
Tumblr Launches Tumblr TV for GIFs - 06/29/2015
Satya Nadella Tries to Show Microsoft Employees the Company is in Good Hands - 06/29/2015
Tucson Call Center Geared Toward Helping Veterans - 06/29/2015
Tennessee Town Gets New Call Center - 06/29/2015
Tigerpaw and GMS Live Expert Team Up On Automated Help Desk Solution - 06/26/2015
Ukrtelekom Launches Cloud Based Virtual PBX - 06/25/2015
DigitalGenius Raises More Capital for Its Automated Customer Service Platform - 06/24/2015
VoIP Users Need to Change Approach vs. Hackers, Attackers - 06/24/2015
Best Practices for Today's Call Center Operators - 06/23/2015
RingCentral Acquires Glip for Collaboration Integration - 06/23/2015
Court Systems Express Appreciation for Video Conferencing - 06/23/2015
Wearsafe Tag is Wearable Tech with a Different Aim - 06/23/2015
SPIRIT DSP Now an Officially Licensed Partner of ANET - 06/23/2015
Call Centers Help Leads Turn into Successful Conversions - 06/22/2015
Gigaset Announces Its Own Smartphone Coming Later This Year - 06/22/2015
Call Centers' Reservations About Automation Largely Unfounded - 06/22/2015
Pennsylvania Raises Phone Surcharges to Pay for 911 Call Center Upgrades - 06/22/2015
Biometric Security Getting Bigger, Faster - 06/22/2015
Survey Shows Workers Happier With In-House IT Departments - 06/22/2015
Government Call Centers See Customer Service Satisfaction Scores Going Up - 06/22/2015
Comcast Requesting Tax Incentives From Tucson in Return for Call Center Business - 06/22/2015
LiveVox and Adreima Help Healthcare Call Centers Handle Increased Demands - 06/18/2015
IBM Expands European Presence with New Data Center in Italy - 06/18/2015
Wearable Tech Becoming a Bigger Focus for the Enterprise - 06/18/2015
Ozonetel's Upgraded CloudAgent Chat Solution Adapts And Integrates on the Fly - 06/18/2015
VoltDelta and Oracle Partner on WebRTC Enabled Cloud Call Center Solution - 06/17/2015
The IRS and Tax Prep Firms are Partnering to Make Your Tax Return More Secure - 06/17/2015
Parker Aerospace Launches Customer Response Center - 06/17/2015
Avaya Named Leader in Gartner Magic Quadrant, Again - 06/16/2015
South Carolina Town Lands ACA Call Center Jobs - 06/16/2015
Talkdesk Rakes In $15M In New Capital Funding Round For Cloud Call Center Software - 06/15/2015
Pennsylvania Call Center Moving Ahead After Parking Snafu Sorted Out - 06/15/2015
Ericsson Partners With Verifone Mobile on Mobile Wallet Solutions - 06/15/2015
PUB HTML5 Upgrades Its Brochure-making Software - 06/15/2015
Virtual Routers Sales Numbers Will See Massive Growth - 06/15/2015
ATIS Discusses Its 5G Plans at Chicago Symposium - 06/15/2015
RFID Boosting Advances in Healthcare Market - 06/15/2015
Upgrades Released for Upstream Works for Finesse - 06/12/2015
Quantum Interface Launches New Interface with Predictive Navigation - 06/12/2015
Global VoIP Markets Growing All The Time - 06/12/2015
Wheelings & Dealings: Illusive Gets New Series of Funding from Team8 - 06/11/2015
Plantronics Releases Update to Blackwire Headsets - 06/09/2015
South African Telecom Carrier Costs Up Due To VoLTE - 06/09/2015
Regal Wines Moving to DadeSystems for Accounts Receivable Solutions - 06/09/2015
Gas South Chooses USAN's Customer Service Solution for Call Centers - 06/09/2015
Researchers Finding Success With Powering Small Devices Using Wi-Fi Signals - 06/08/2015
AtHoc Announces Next General Crisis Management App is Available on Cisco's CUCM - 06/08/2015
TDC and Alcatel-Lucent Announce Partnership in Growing IPTV Business - 06/08/2015
IBM Acquires Hybrid Cloud Provider Blue Box - 06/08/2015
Toledo Gets Its Second Call Center in Two Months - 06/08/2015
Pegasystems Announces Upgrade to Pega Customer Service for Healthcare Application - 06/08/2015
LoopUp Signs On for Voxbone's Newest Conferencing Service - 06/08/2015
WhatsApp Beta Testing VoIP Service in Windows Phone App - 06/08/2015
Microsoft Updates Lync iPhone App, Still No Skype Integration - 06/08/2015
LyncShield Launches New Solution to Work With VPNs and Microsoft Lync - 06/05/2015
Lycos Launches Wearable Devices - 06/05/2015
The AARP Wants Crackdown On Online Dating Scammers - 06/05/2015
LiveHive Unveils Upgrades to Its Sales Acceleration Platform - 06/05/2015
Drip Brings Dropcam Images to Your Apple Watch - 06/05/2015
HP Announces Split is Effective in November - 06/05/2015
Voipfuture Announces Upgrade To Telecommunication Monitoring Solution - 06/04/2015
Qualcomm Working With Google On Project Tango - 06/04/2015
HotSpot 2.0 is Key to Generating Revenue for Wi-Fi Carriers Moving Forward - 06/03/2015
Health Insurers Increasingly Using Multiple Channels to Communicate - 06/03/2015
Infinitely Virtual Unveils InfiniteApp Quickbooks Pricing - 06/03/2015
Yappn Launches Global Ecommerce Solution, WGE - 06/03/2015
Gartner: Server Shipments Up in Q1 2015 - 06/03/2015
Wearable Technology in UK Gaining Popularity - 06/02/2015
Alorica Bringing More Call Center Jobs to New Mexico - 06/02/2015
Pennsylvania Town Looking For Scaled Down Call Center Project - 05/29/2015
Report Highlights Issues Call Centers Must Overcome to Get Good Customer Experiences - 05/29/2015
New Call Center Plans Unveiled for Arizona - 05/28/2015
Anadolu Selects Sapiens to Better Serve Turkish Insurance Market - 05/28/2015
Syracuse Leading the Way on Call Center Reshoring - 05/26/2015
Alfresco Announces New Analytics Module - 05/26/2015
Vonage CTO Given Prestigious Award - 05/26/2015
Social Media Playing a Bigger Role at the Contact Center Level - 05/26/2015
PayNearMe and Telinta Partner on Payment Portals - 05/22/2015
CounterPath Announces Improvements to its SDK For Call Recording - 05/22/2015
IP Phone Warehouse Unveils New Polycom Group Video Conferencing Solutions - 05/19/2015
Etihad Airways Earns Prestigous Call Center Customer Service Award - 05/19/2015
Indian Navy Embracing Telemedicine for Ships at Sea - 05/18/2015
Flowfinity Partners with Marshall & Stevens on Improving Efficiency - 05/18/2015
Patients Still Unaware of All the Medical Services Available in 2015 - 05/18/2015
Nissan Stages Third Annual 'Happy With Nissan' Customer Service Event - 05/18/2015
Report: Wi-Fi Hotspot Market Set for Explosion - 05/18/2015
Report: Wi-Fi Hotspot Market Set for Explosion - 05/18/2015
MagicJack Unveils New MagicJackEXPRESS Pay as You Go Service - 05/15/2015
SDM Market Still Growing Thanks To VoLTE - 05/12/2015
Lazy Dog Restaurants Partners with RRT On Takeout Management Solution - 05/12/2015
Mobile Application Activation Rates Continue Explosion - 05/12/2015
Interactive Launches New Student Loan Debt Collector Service - 05/11/2015
Comcast Opening New Call Center in Spokane - 05/11/2015
Scripted Cold Calls Shouldn't be Used by Call Centers in 2015 - 05/11/2015
Macadamian Joins Sponsor List at GENBAND's Perspectives Annual Conference - 05/11/2015
Customer Support Software Protects Air Cargo - 05/08/2015
Vocera Report Spotlights Top Strategic Priorities of CXOs in 2015 - 05/08/2015
Telecom Italia Using Sandvine's Tech To Improve Customer Service - 05/08/2015
Genesys Announces Integration with Skype for Business - 05/06/2015
Jabra Unveils New Hardware for the Call Center - 05/06/2015
G2 Crowd Releases Top Call Tracking Software Provider Report - 05/05/2015
Adaptik and GhostDraft Partner in the Insurance Tech Industry - 05/05/2015
ABI Research Gets Look Inside Apple Watch - 05/04/2015
Oklahoma Gets New Call Center - 05/04/2015
Xerox Bringing 300 New Call Center Jobs to Houston - 05/04/2015
Lantronix Unveils New Mobile Printing Capabilities - 05/04/2015
Good Technology Partners with Westcon In Latin America - 05/04/2015
Russian Hackers Have President Obama's Unclassified Emails - 04/28/2015
OMA GotAPI Allows Easier Interaction for IoT Devices - 04/28/2015
New Hosted UC Buyer's Guide Recommends Thorough Assessments - 04/28/2015
Sitel Looking to Add 150 Employees in New Mexico Call Center - 04/27/2015
Arizona City Gets Tech Award From Unify - 04/27/2015
Report: Apple Pay Gaining Users at Impressive Rate - 04/27/2015
Wheelings & Dealings: Freshdesk Gets Another Round of Funding - 04/24/2015
SugarCRM Outs Sugar 7.6 - 04/24/2015
Linked2Pay and SourceHov Partner On Bill Payment Platform - 04/23/2015
Europe Has a Long Way to Go Before Being UC Ready - 04/23/2015
Redundancy is Key When It Comes to VoIP Services - 04/23/2015
Centrify Unveils Its New CPS - 04/22/2015
VoLTE Part of a Broader Communications Shift For Telecoms - 04/21/2015
Companies Looking at Cloud Video Conferencing Need To Make Sure They're Ready - 04/21/2015
Facebook Sees More Than Just a Gaming Device in Oculus Rift - 04/21/2015
Mobile Banking Adoption Rate Leveling Out - 04/21/2015
New Call Center Opens in Canada with Full Support of Local Mayor - 04/20/2015
Mobile Will Soon be Driving Digital Ticket Market - 04/20/2015
Glide Brings First Video Messaging App to Apple Watch - 04/20/2015
Cisco and Imagine Communications Enter into Partnership - 04/20/2015
MagicJack Unveils MagicApp for IOS - 04/20/2015
Nexmo Unveils Chat App API for Company to Customer Communication Efficiency - 04/17/2015
North Carolina AG Announces Biggest Consumer Complaints - 04/17/2015
DICE Learned Through Trial and Error How to Handle VoIP Issues - 04/17/2015
User Experience Issues Transforming Into Customer Experience Focus - 04/13/2015
Qualcomm Unveils New HealthyCircles Mobile Application - 04/13/2015
K4 Unveils Business Mentorship Program - 04/13/2015
Florida Call Center Is Specifically for Sign Language - 04/13/2015
Liberty Mutual Opening Call Center in Plano, Texas - 04/13/2015
Telkomsel Announces Hadoop-Centered Partnership with Cloudera - 04/13/2015
European Hospitals Going Green Helps CPTP Market Grow - 04/10/2015
Advicy Drive Looks to Reduce Drowsy Driving Accidents - 04/09/2015
AVST Announces Expansion of its Global Service and Support Offering - 04/08/2015
Vocera Communications Expands Its Clinical Integrations with Electronic Health Records - 04/08/2015
WellCare and Teleperformance Partner on New South Carolina Call Center - 04/08/2015
Unified Communications Companies Aren't Afraid of the Cloud - 04/08/2015
SDDC and SDN Markets Expected to Explode by 2020 - 04/06/2015
Mobile Healthcare Company Noom Gets Influx Of Capital - 04/06/2015
Frost & Sullivan Recognizes Success of Teleperformance - 04/06/2015
Ytel Announces The Launch of Mobile Companion to Cloud Call Center Software - 04/06/2015
CompuCom Announces New Network, Cloud and Mobile Access Solutions - 04/06/2015
Caterpillar Opens New West Virginia Call Center - 04/01/2015
Virtual Call Centers: The Wave of the Future, and the Present? - 04/01/2015
New Jersey School District Hit By Ransomware Attack - 03/31/2015
Call Centers: Still Unsure How to Reach Customer Nirvana - 03/31/2015
Appboy Officially Launches New Personalization Solution for Mobile Marketing Automation - 03/30/2015
Deutsche Telekom and Cisco Unveil Fruits of Their Partnership - 03/30/2015
FilmTrack and Intacct Form Partnership - 03/30/2015
Google and J&J Partnering on New Operating Room Robotics - 03/30/2015
Olio Joining the Smartwatch World - 03/30/2015
Retailers Still Struggling with Seamless Digital Shopping Experiences - 03/27/2015
Comings and Goings: Birch Announces Upgrade to Systems and New Hires - 03/27/2015
New York Veterans Crisis Line Getting Expansion - 03/27/2015
Wheelings & Dealings: Avtex Acquires Digital Voice Systems - 03/27/2015
Security Is Still Big Concern When Working in the Cloud - 03/23/2015
Security Is Still Big Concern When Working In the Cloud - 03/23/2015
Facebook Now Allows Peer-to-Peer Payments Through Messenger App - 03/23/2015
Avoxi Launches New Rewards Referral Program - 03/17/2015
Tango Networks Teams With Unify On UC and PBX Solution - 03/16/2015
SugarCRM Acquires, Then Shuts Down Stitch - 03/12/2015
NordVPN Launches Secure VPN App for iPhone - 03/12/2015
Marketlink Takes Over Kansas Call Center Previously Run By OLC - 03/11/2015
Computer Guidance Corporation and Comdata Team on Automate Payment Process Solution - 03/11/2015
Insurance Industry Still Trying to Find Magic Bullet for Success - 03/11/2015
Soldier On Opening New Call Center Manned By Vets, For Vets - 03/09/2015
Votacall Given Unified Communications Product of the Year Award - 03/09/2015
Gemalto Announces 4G M2M Solution For Hazardous Work Environments - 03/09/2015
Panasonic Unveils MVNO Service At MWC - 03/09/2015
Colorado Health Care Insurance Exchange Call Center Still Needs More Money - 03/09/2015
Argo Marketing Purchases New Call Center - 03/09/2015
Alteva Partners With Level 3 To Offer True UC Solutions - 03/04/2015
Uneven Customer Satisfaction Index Shows Call Centers Have a Way to Go - 03/04/2015
Video Conferencing Continues To Be the Meeting Solution Of Choice For 2015 - 03/04/2015
Google Adds Live Chat with Businesses to Search Results - 03/02/2015
Will.i.am's Wearable Tech Startup Hires Tech Veteran Phil Molyneaux as COO - 03/02/2015
Bluetooth Call Recorder Bluewire Unveiled - 03/02/2015
24/7 Nursing Call Center Gains Special Accreditation - 03/02/2015
ARM and IBM Partner on New IoT Starter Kit Platform - 03/02/2015
Golden Gate BPO Opening New Florida Call Center - 02/25/2015
Microsoft Moves Quickly to Remove Potentially Dangerous Adware From Lenovo Computers - 02/24/2015
TCG Partners with Broadview to Offer OfficeSuite Cloud Portfolio - 02/24/2015
Analysys Mason Reports Uneven Level of African M-Money Services - 02/24/2015

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