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Peter Bernstein Info


Senior Editor

Peter Bernstein is a seasoned writer and professional with deep experience in the communications and IT industries. As a top-level industry analyst, Peter has keynoted major technology events and has been cited numerous times by The New York Times, The Wall Street Journal, The Los Angeles Times, USA Today, The Washington Post, Business Week, Fortune Magazine, ComputerWorld, NetworkWorld, Communications Week, among other publications.

Bernstein has authored or co-authored market research studies, CEO speeches, white papers, articles, and other content for major companies in the technology markets. His experience includes work with Alcatel-Lucent, Avaya, Equant, France Telecom, HP, Siemens, Verizon, Nortel, Wave Systems, and many more. He held the position of director of global marketing and communications at Telcordia.

Having been on Advisory Boards for 15 technology start-up firms, Bernstein most recently worked as a consultant to C-level executives on all aspects of marketing communications strategy and tactics – from concept to cash, crisis management, brand stewardship, and helping establish metrics, manage processes and leadership practices.

Latest Articles

Wheelings and Dealings: Tiger Media to Acquire ARM Firm Interactive Data - 12/18/2014
DataPath Provider Payments Simplifies Reimbursements for Workers' Comp - 12/18/2014
Join Journey of New CIO Alex Work to Make Large Enterprise Future-Ready - 12/18/2014
Interactive Intelligence Named a Top 10 Place to Work for in Indianapolis - 12/16/2014
Integrated High Quality WebRTC Connectivity Solution for Enterprises Announced by AudioCodes - 12/16/2014
Oracle WebRTC Session Controller Extends WebRTC to Mobile Applications - 12/16/2014
The Wisdom of the Crowd Looks at What's Hot and What's Not on Data Science for 2015 - 12/16/2014
Frontier Communications Adding to Bi-Lingual Customer Service - 12/15/2014
Rush Enterprises Grow Dealership and Contact Center Network - 12/15/2014
Contact Center Solutions Week in Review: Interactive Intelligence, Google and Avaya - 12/13/2014
Next Generation Communications Week in Review: Alcatel-Lucent, GENBAND and Cartesian - 12/13/2014
Listen Up Espanol Selected as Contact Center Service Provider for Live Teleton USA Fundraiser - 12/12/2014
An Innovative Business Call Center Announces Database Management Services - 12/12/2014
Partnership Provides Contact Centers Enhanced Fraud Prevention Solution - 12/12/2014
Avaya and Google Collaborate on Enterprise Contact Center Solution based on WebRTC - 12/12/2014
Mozilla and Telenor Announce WebRTC Competency Center - 12/12/2014
Virtual Hold Technology Expands Contact Center Callback Options - 12/11/2014
Netop Upgrades Live Chat Software for Improved Holiday Customer Service - 12/11/2014
Five Ways Password Managers Make Life Easier during Holidays-Tis the Season to be Vigilant - 12/11/2014
Apple Pay vs. Credit Cards- Start the Revolution or Continue the Evolution? - 12/11/2014
Accenture, Backbase Partner to Help Banks Improve Customer Engagement - 12/11/2014
Interactive Intelligence Honored with Glassdoor Employees' Choice Award - 12/10/2014
Nextech Announces Compliance and Usability Upgrades in Latest Software Upgrade - 12/10/2014
Judge says Twitter Must Defend Itself in TCPA Class Action Lawsuit - 12/10/2014
Interactive Intelligence Recognized with 2014 Philanthropic Award - 12/09/2014
PaymentVision in Top Electronic Payment Solutions List for Sixth Consecutive Year - 12/09/2014
Voxeet 3.5 Provides Enhanced WebRTC-based Capabilities - 12/09/2014
2014 Future of the Cloud Survey has Surprises - Nice Ones for a Change - 12/09/2014
SAP JAM Sessions Cited by IDC for Socializing Enterprise Networks - 12/09/2014
SafeNet in Gartner Leaders Quadrant for User Authentication for Fourth Consecutive Year - 12/08/2014
Alcatel-Lucent CloudBand NFV Ecosystem Program gets GENBAND as Member - 12/08/2014
Telecom Tax Compliance Does Not Need to be a Complex Challenge - 12/08/2014
Contact Center Solutions Week in Review: IBM Digital Benchmark, Sprint Complete Collaboration - 12/06/2014
Next Generation Communications Week in Review: Alcatel-Lucent, Wireless Broadband Alliance, Telefonica - 12/06/2014
Comings & Goings: Allianz Life Promotes Erin Krawiecki to AVP Customer Contact Center and Fulfillment, Enterprise Operations - 12/05/2014
Fifth Quadrant Announces Australia's 2014 Best Customer Experience Companies - 12/05/2014
Zultys Mobile Communicator for iPhone has Contact Center and Voice Mail Enhancements - 12/05/2014
Korean Service Provider SK Telecom Introduces Contact Center Voice Authentication System - 12/05/2014
Report Finds U.S. Veterans Administration Not Up to Answering the Call - 12/05/2014
Wheelings & Dealings: ThinkingPhones Secures $56.7 Million in Funding - 12/05/2014
Sprint Complete Collaboration Gets Contact Center Capabilities - 12/05/2014
Support Interaction Optimization Identified as Contact Center Growth Area - 12/05/2014
Advanced Processing & Imaging Introduces API mPOWER BPA Solution - 12/04/2014
Cisco Looks at the Future of Work - 12/04/2014
Alibaba and Tencent Chairmen Invest in China's Ping An Insurance - 12/04/2014
SafeNet Introduces Encryption-as-a-Service - 12/04/2014
LTE-A, Small Cells Drive Microwave Equipment Market Back to Growth in 2015 - 12/03/2014
Australian Online Insurer Upgrades Capabilities - 12/03/2014
Wireless Broadband Alliance Finds Improved Customer Experience Key to Carrier Wi-Fi Investment - 12/03/2014
Licensing and Entitlement Management: Securing and Optimizing the Internet of Things - 12/03/2014
Dell and Intel Study Uncovers Truth Behind Technology and the Workforce - 12/03/2014
Cyber Monday Caps Record Five-Day 'Cyber Week' according to IBM Digital Analytics Benchmark - 12/02/2014
TrustPipe Unveils Marker-based Security Technology - 12/02/2014
Defeating the Overwhelming Complexity Constraint - 12/02/2014
Thanksgiving Mobile Shopping Milestone Reports IBM Digital Analytics Benchmark - 12/02/2014
Internet of Things Changes 'E'verything when it comes to Software Licensing - 11/24/2014
Overcoming the Limited Connectivity Constraint - 11/24/2014
Survey Finds Mobile Network Operators (MNOs) Open to OTT Collaboration - 11/24/2014
Overcoming the Limited Connectivity Constraint - 11/24/2014
New Routing Platform Provides Competitive Edge - 11/24/2014
Contact Center Solutions Week in Review: Interactive Intelligence, Aspect Software and Nice Systems - 11/22/2014
Next Generation Communications Week in Review: Alcatel-Lucent, Inmarsat and GreenTouch - 11/22/2014
Aspect Software Declares War in Workforce Optimization Market - 11/21/2014
Ozonetel Integrates CloudAgent with Zoho CRM - 11/21/2014
LiveVox Data Center to Bring Cloud Contact Center Capabilities to Canada - 11/21/2014
Contact Centers Join the Fight-JITC Certifies T-Metrics Contact Center on Microsoft Lync 2013 - 11/21/2014
Fully Engaging Patients with Doctors, Nurses, and Facilities to Enable Better Healthcare - 11/21/2014
TouchPoint One Upgrades Acuity Cloud Contact Center Performance Management Software - 11/21/2014
Alcatel-Lucent and Inmarsat Partner for Development of the first EU Aviation Network - 11/20/2014
Accounts Receivable Fiscal Year-End Checklist-Making a List and Checking it Twice - 11/20/2014
Wheelings & Dealings: Qualfon Acquisition of Center Partners get nod as Small-Market Deal of Year for 2014 - 11/20/2014
GreenTouch Innovations Reduce Energy Consumption in Wireline Access Networks by 46 percent - 11/20/2014
Managing the Customer Experience- 'Hold on I'm Coming' is Not an Answer - 11/20/2014
City of San Antonio Leverages Customer Mobile and Open311 Cloud Framework to Mobilize Citizen-Centric Government - 11/20/2014
Italian pasta master Group Rummo Installs Italtel Embrace WebRTC - 11/20/2014
Interactive Intelligence adds NCBS as Elite Partner for Saudi Arabia - 11/20/2014
NICE Systems Joins FIDO Alliance to Help Shape Customer Authentication Standards - 11/20/2014
Dot Hill High Capacity Ultra56 AssuredSAN Hybrid Storage Array Launched - 11/19/2014
Tiscali Updates Indoona App and Leverages WebRTC - 11/19/2014
Nominating Committee for 2015 Novarica Research Council Impact Awards Announced - 11/19/2014
CoolIT Systems Shows Off Direct Contact Liquid Cooling Solutions for HPC Servers and Data Centers - 11/19/2014
Kofax to Improve Claims Processing for General Insurance and Asset Management Provider - 11/19/2014
TELUS Launches Two Cloud Services for Collaboration and Contact Centers - 11/19/2014
Bell Labs President Marcus Weldon Outlines Network 2020 Vision - 11/19/2014
Alcatel-Lucent Edge Service Router Provides High Performance Aggregation in Compact Form Factor - 11/19/2014
SafeNet's Five Lessons Learned about Data Security - 11/18/2014
Carrier Wi-Fi Market to Hit $3 Billion in 2018 - 11/18/2014
It Appears the End is Near for WebRTC Video Codec Wars - 11/17/2014
Contact Center Solutions Week in Review: Interactive Intelligence, Nice Systems and Bright Pattern - 11/15/2014
Next Generation Communications Week in Review: Alcatel-Lucent, Net Neutrality - 11/15/2014
Converged Technology Professionals Receives ShoreTel Customer Satisfaction Award - 11/14/2014
Brazil's AES Eletropaulo Finds NICE Real-Time Solutions Electrify Customer Experiences - 11/14/2014
Interactive Intelligence Formally Introduces Jeff Platon as New Chief Marketing Officer - 11/14/2014
NewVoiceMedia Partners with idio to Transform Sales and Service Performance - 11/14/2014
3CLogic and Envision Partner on Enhanced Workforce Optimization for Contact Centers - 11/14/2014
BTI Systems Selected by CyrusOne for Metro Cloud and Data Center Connectivity - 11/14/2014
Big Switch and Dell Announce SDN/Open Networking Fabric Solution for Hyperscale Data Centers Now Shipping - 11/14/2014
The Benefits of Outsourcing Accounts Payable Processes - 11/14/2014
Alcatel-Lucent CEO Michel Combes Highlights Shift of Gears -'Back in the Game to Win' - 11/13/2014
Marketing Matters: Three Cs Support the Alcatel-Lucent Shift Plan - 11/12/2014
Nuage Networks Extends SDN Benefits to Branch Offices - 11/12/2014
Alcatel-Lucent Virtualizes Entire IP Edge Routing Portfolio in Key NFV Acceleration Move - 11/12/2014
Microsoft Becoming Productivity-centric May Miss the Mark - 11/11/2014
'Net Neutrality'- another Voice Heard, President Obama - 11/10/2014
Google's Opinion on Mobile Usability - 11/10/2014
Next Generation Communications Week in Review: Alcatel-Lucent, Infonetics and Thales - 11/08/2014
Contact Center Solutions Week in Review: Interactive Intelligence, Sprint, Enghouse - 11/08/2014
NetFortris Adds PCI-Compliant Credit Card Security, Skills-based Routing to Contact Center Solution - 11/07/2014
Avaya Includes Prognosis Trial with Every Avaya Aura Communication Manager Order - 11/07/2014
VimpelCom's Beeline Picks Amdocs to Boost Customer Satisfaction - 11/07/2014
Sprint Highlights Importance of Customer Care Amid Layoffs - 11/07/2014
Enghouse Interactive Mobile IVR Navigator - 11/07/2014
Kofax, Visa Remove Friction in B2B Payments in Asia Pacific Region - 11/07/2014
DSCI Recognized as UCaaS Market Leader by Wainhouse Research - 11/07/2014
Aetna to Acquire Insurance Exchange Technology Provider bswift - 11/07/2014
Wheelings and Dealings: Zipmark to Acquire WorkingPoint - 11/07/2014
TantaComm and Teleopti Combine on New Workforce Optimization Solution - 11/06/2014
Customer Journey: SAP Finds Americans want Shared Values and Personalized Brand Experiences - 11/06/2014
Researchers Issue Warning on WebRTC Security Challenges - 11/06/2014
Insurers Not Ready for Internet of Things (IoT) says Report - 11/06/2014
Top 10 Technology Trends for 2015 - 11/06/2014
Infonetics says Carrier SDN and NFV Ready for Takeoff, Market to reach $11 billion by 2018 - 11/05/2014
Cisco Global Cloud Index Forecasts Explosive Growth of Data Center Traffic - 11/05/2014
EXL Integrated Accounts Receivables Management Solution for Working Capital Optimization - 11/05/2014
Cisco Connected World Technology Report Looks at the Future of Work - 11/05/2014
Vectra Networks Report Reveals What Attackers Do Once Bypassing Perimeter Defenses - 11/05/2014
iPhone 6 Users Switch 4G Voice Calls-'Try It You'll Like It!' - 11/04/2014
Aruba Networks Personalizes Onsite Mobile Experiences - 11/04/2014
UK Insurer iG04 Partners Enhances Customer Interactions Capabilities - 11/03/2014
Thales and Alcatel-Lucent Sign Partnership Deal to Transfer Cybersecurity Services Activities - 11/03/2014
Interactive Intelligence Q3 Earnings-Cloudy is a Good Thing and New CMO Announced - 11/03/2014
Life Management Services-SugarCRM helps VetAdvisor Show the Way - 11/03/2014
Customer Experience Investments to be Enterprise Priority for Next Five Years says Forrester - 11/03/2014
Next Generation Communications Week in Review: Alcatel-Lucent Closes Enterprise Unit Sale - 11/01/2014
Contact Center Solutions Week in Review: Charges for Speaking to Agent is Bad Trend - 11/01/2014
On How to Avoid Challenges and Added Costs of Open Enrollment Period for 'Obamacare' - 10/31/2014
Getting Ready for the Holiday Rush-The Role of Customer Experience Transformation - 10/31/2014
When it comes to Contact Center Agents 'Mind the Gap' - 10/30/2014
Dialing for Votes - 10/30/2014
Mushroom Networks Unveils Truffle V, a WAN Orchestrator on VMWare - 10/30/2014
SafeNet Research and Ponemon Institute Find IT is Losing the Battle on Cloud Security - 10/29/2014
Alcatel-Lucent Closes Enterprise Sale to China Huaxin - 10/29/2014
WebRTC : Opportunities and Challenges - 10/29/2014
CIOs and CFOs say Delays in Digital Transformation Projects Hurt their Organizations - 10/28/2014
The Personalization of Patient Care - 10/28/2014
FTC Says AT&T Misled Consumers with 'Unlimited' Data Promises - 10/28/2014
Just When You Thought the Airline Customer Experience Couldn't Get Worse - 10/27/2014
The Costs and Benefits of Hosted Unified Communications - 10/27/2014
A Reasonable Facsimile Remains Mission Critical - 10/27/2014
Contact Center Solutions Week in Review: Interactive Intelligence Lync Integration - 10/25/2014
Next Generation Communications Week in Review: NFV on OpenStack - 10/25/2014
VCE Now Under EMC Control-Breaking Up is Easy to Do? - 10/24/2014
Coriant Enterprise End-User SDN Service Trial and New SDN Solutions Portfolio - 10/24/2014
IBM and Microsoft Join Forces on Hybrid Cloud - 10/24/2014
No Missing Links with Interactive Intelligence Lync Integration - 10/24/2014
Microsoft Articulates How it Wants to be Cloud Provider of Choice - 10/24/2014
Battling Bots and Winning - 10/23/2014
Auto Insurance Telematics Poised for Explosive Growth - 10/23/2014
Allscripts and ScriptSave Partner on Prescription Savings Program - 10/23/2014
Licensing Live! Makes the Case for Licensing Agility Now - 10/23/2014
Oracle and Forrester Study Highlights Business Impact of Modern Marketing Best Practices - 10/21/2014
SAP and IBM Join Forces to Accelerate Enterprise Cloud Adoption - 10/14/2014
What's in a Name? When it comes to Internet Domains a Whole Lot and a Whole Lot More - 10/13/2014
Next Generation Communications Week in Review: OVH Selects Nuage Networks SDN Solution - 10/11/2014
Contact Center Solutions Week in Review: Transforming the Customer Experience with WebRTC - 10/11/2014
Top 10 Security Tips for National Cyber Security Awareness Month - 10/10/2014
LiveOps Enhances Ability to Improve Customer Experiences through Real-Time Visualization - 10/09/2014
Transforming the Customer Experience with WebRTC - 10/09/2014
Gartner Top 10 Strategic Technology Trends for 2015 are Data Center-Centric - 10/09/2014
Shoppers Ditch Mobile Shopping Carts Due to Poor Customer Service - 10/09/2014
National Customer Service Week-'United Through Service' - 10/08/2014
Deloitte Study Finds Organizations Need to Tap into Existing Passionate Workers - 10/08/2014
WebRTC and Enhancing the Customer Experience: Perfect Together - 10/08/2014
The Customer Experience Really is a Journey - 10/07/2014
OVH Selects Nuage Networks' SDN Solution to Enable OpenStack-based Dedicated Cloud Services - 10/07/2014
Omni-channel is Multi-channel Done Right - 10/07/2014
HP Makes Company Split Official - 10/06/2014
Next Generation Communications Week in Review: Open Platform for NFV Project (OPNFV) - 10/04/2014
Contact Center Solutions Week in Review: New Report Looks at Omni-Channel Challenges - 10/04/2014
Creative Virtual New Customer Install includes Integration with Leading Cloud-based CRM System - 10/03/2014
Fourworkx Partners with Shinetech Software on New Workload and Staffing Solution - 10/03/2014
Open Platform for NFV Project (OPNFV) is Open for Business - 10/02/2014
TriCore Unveils Oracle Application Development Cloud Services Powered by Actifio - 10/02/2014
I Want My WebRTC NOW! A Lesson Learned at Oracle OpenWorld 2014 - 10/02/2014
Transforming Network Infrastructure: The Revolution and Evolution of Data Centers - 10/01/2014
Fiber Mountain is Transforming the Network Infrastructure - 10/01/2014
Transport SDN Interoperability Demos Show Path to the Future - 10/01/2014
Less Than Half of European Enterprises Are Ready for Cloud - 10/01/2014
Larry Ellison does 'Show and Tell' at Oracle OpenWorld 2014 - 10/01/2014
Capgemini Keynote at Oracle OpenWorld 2014 Highlights Urgency of Tech-driven Business - 09/30/2014
Next Generation Communications Week in Review: Bell Labs XG-FAST Set Speed Record over Copper - 09/27/2014
Contact Center Solutions Week in Review: Capgemini on Shopper Journeys and Role of Social Media - 09/27/2014
Capgemini Report Finds Digital Consumer Engagement is Important and Growing, Questions Role of Social Media in Shopper Journeys - 09/26/2014
Shellshocked and the Big Bash - 09/25/2014
Discovery Limited Partners with Cambridge Mobile Telematic to Transform Auto Insurance - 09/25/2014
The Facts about Fax - Still Vitally Important After All These Years - 09/25/2014
ARRIS and Comcast Trial New RDK Software in Broadband Modems - 09/25/2014
Ifs, Ands and 'Bots'-Protecting Your Organization from Cyberattackers - 09/24/2014
Cloud Based Contact Center Market Worth $10.9 Billion by 2019 - 09/24/2014
Collection Advisor Magazine Names Interactive Intelligence among its 2014 Top Collection and Dialer Solutions - 09/23/2014





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