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Peter Bernstein Info


Senior Editor

Peter Bernstein is a seasoned writer and professional with deep experience in the communications and IT industries. As a top-level industry analyst, Peter has keynoted major technology events and has been cited numerous times by The New York Times, The Wall Street Journal, The Los Angeles Times, USA Today, The Washington Post, Business Week, Fortune Magazine, ComputerWorld, NetworkWorld, Communications Week, among other publications.

Bernstein has authored or co-authored market research studies, CEO speeches, white papers, articles, and other content for major companies in the technology markets. His experience includes work with Alcatel-Lucent, Avaya, Equant, France Telecom, HP, Siemens, Verizon, Nortel, Wave Systems, and many more. He held the position of director of global marketing and communications at Telcordia.

Having been on Advisory Boards for 15 technology start-up firms, Bernstein most recently worked as a consultant to C-level executives on all aspects of marketing communications strategy and tactics – from concept to cash, crisis management, brand stewardship, and helping establish metrics, manage processes and leadership practices.

Latest Articles

Next Generation Communications Week in Review: Telstra, Etisalat and Alcatel-Lucent - 01/24/2015
WebRTC Solutions Week in Review: Hookflash, NTT and Mozilla - 01/24/2015
Most Federal IT Teams Want the Cloud, But Are Getting Cold Feet - 01/23/2015
Doing the Hokey Pokey Shakespearean and Facebook Style-'That's What It's All About' - 01/23/2015
Google MVNO Move: Big Surprise or Big Yawn? - 01/23/2015
AT&T UC Federation Connects Business Teams in Real Time Across Different Networks - 01/23/2015
WebRTC Start-up Hookflash Turns to ECN Capital Crowdfinancing Platform for Investors - 01/22/2015
Telstra launches Global Media Switch for Video Content Delivery - 01/22/2015
Frost & Sullivan's 2015 Top 10 Trends for Unified Communications (UC) in Asia Pacific Region - 01/22/2015
Alcatel-Lucent Helps Etisalat Move Networks to the Cloud with NFV-based Wireless Control - 01/21/2015
'Community Voices' Forum Focuses on Transforming Network Infrastructure Challenges and Opportunities - 01/21/2015
Siber Systems Offers RoboForm Everywhere Free to Anyone with a Valid College or University Email Address - 01/21/2015
Deloitte's Tech, Media and Telecom Predictions for 2015-'Critical Inflection Points' - 01/21/2015
Brocade Smoothes the Path to Software-Defined Networking (SDN) with Free Vyatta Controller - 01/20/2015
Cisco Security Report Reveals Growing Gap between Cybersecurity Readiness Perception vs. Reality - 01/20/2015
Enghouse Interactive's Communications Center Latest Release - 01/20/2015
25GE and 50GE to Transform Data Center Switching Market - 01/19/2015
Bell Labs Chief sees Multiservice Operator Future as Partly Cloudy - 01/19/2015
Contact Center Solutions Week in Review: Interactive Intelligence, BT and Accenture - 01/17/2015
Next Generation Communications Week in Review: Alcatel-Lucent, Solacom, AirVM and Poximus - 01/17/2015
Digital Is Driving Businesses to Offer Personal and Intuitive Customer Experiences says Accenture Report - 01/16/2015
Oracle Voice Brings a Mobile, Speech-Enabled Virtual Assistant to the Oracle Sales Cloud - 01/16/2015
Switch Plans Massive $1 Billion SUPERNAP Data Center in Reno - 01/16/2015
Voxbone Highlights WebRTC as Enabling Global Communications in the Enterprise - 01/16/2015
BT Launches New Personalized Video Message Service - 01/15/2015
VoltDelta's DeltaACD 2.0 Cloud Contact Center Gets Oracle Validated Integration with Oracle Service Cloud - 01/15/2015
Interactive Intelligence to Host 'What's New for Contact Centers in 2015' Webinar - 01/15/2015
President Obama Announces Steps for Affordable Universal Broadband: Competition and Local Choice Part of the Plan - 01/14/2015
QuoteWizard Increases Engagement Rates and Improves Lead Quality with Conversica - 01/14/2015
Alfa Insurance Partners with Cigniti Technologies - 01/14/2015
President Obama Announces Steps for Affordable Universal Broadband: Competition and Local Choice Part of the Plan - 01/14/2015
Voice4Net's 'RTC Client' Contact Center Solution Wins Product of the Year Awards - 01/13/2015
Firefox 35 Launches with Simplified Hello Video Chat Service - 01/13/2015
No Time Left for You! A Four Minute Read - 01/13/2015
The Web is all about Balance and Performance - 01/13/2015
Alcatel-Lucent and Proximus Celebrate 10 Million VDSL2 Vectoring Line Shipments - 01/13/2015
Salesforce 2015 State of Marketing Report, Reveals Top Priorities for Marketers - 01/13/2015
Contact Center Solutions Week in Review: Interactive Intelligence, Alorica and Vilynx - 01/10/2015
Next Generation Communications Week in Review: Alcatel-Lucent, Broadcom and SK Telecom - 01/10/2015
Vonage Granted Seven New Patents - 01/09/2015
Sapiens Unveils Core Upgrade to its General Insurance/P&C Suite - 01/09/2015
Smartoptics 16Gb Optical Transceivers Approved by Brocade for Fibre Channel Switches - 01/09/2015
Qubit Cited by Forrester Research as Leading Marketing-Centric Digital Customer Experience Delivery Platform - 01/09/2015
Counterpath Equips Vodafone New Zealand with Unified Communications Solution - 01/09/2015
Tokyo Readies for 2020 Olympics with Plans for Free Contact Center with Interpretation Services - 01/09/2015
Alorica Acquires West Corporation's Agent Services Businesses - 01/08/2015
Wheelings & Dealings: Global Capacity Completes Acquisition of MegaPath Network Services Business - 01/08/2015
Fibre Channel SAN Shows New Life says Infonetics Research - 01/08/2015
Comings and Goings: Luis Martinez-Amago Appointed CEO of Alcatel-Lucent Shanghai Bell - 01/08/2015
Broadcom Announces 5G WiFi Chips and SoCs for Routers, Gateways and Set-top Boxes - 01/07/2015
Marvell Launches Integrated and Scalable Smart Home Cloud Center - 01/07/2015
NCEMSC Announces New Partnership with AMBARA - 01/07/2015
Interactive Intelligence Releases New PureCloud-Based Enterprise Collaboration Service - 01/07/2015
2015 Will be 'The Year of the Employee,' or 'Year of Hearing instead of Listening'? - 01/07/2015
Is AOL on Verizon's Horizon? - 01/06/2015
Top 5 Things to Look for in Software Monetization for 2015 - 01/06/2015
Acision and Blacc Spot Media Join Forces Leveraging WebRTC - 01/06/2015
NICE Real-Time Solution in not Nice Contact Center Fraudsters - 01/06/2015
The Online Holiday Sales Numbers Highlight Mobile's Growing Importance - 01/05/2015
AT&T to be First U.S. Carrier with Commercial Support for WebRTC - 01/05/2015
Huawei Launches Converged Agile Gateway to Support Value-Added Branch Services - 12/31/2014
Enterprise Cloud is more about Operational Efficiency than Cost Savings says KPMG - 12/31/2014
Korea's SK Telecom Commercializes World's First Tri-band LTE-A Service - 12/30/2014
Iowa Insurance Industry Offers Tech Startups Seed Funding and Ready Customers - 12/30/2014
Capital Insurance Group Picks Guidewire System for Underwriting and Policy Administration - 12/30/2014
Report Finds Amazon Falling Back to the Pack in Customer Satisfaction - 12/30/2014
A&D Connect Syncs to Apple's Health App - 12/29/2014
First Firefox OS Smartphone in Japan Launched by Mozilla and KDDI - 12/23/2014
Belk Renews Partnership with eBay Enterprise Leveraging Omnichannel to Manage Customer Service - 12/22/2014
Philippine Airlines (PAL) Expands Contact Center Capabilities for US and Canada - 12/22/2014
WebRTC Goes Mainstream in 2015 - 12/22/2014
Japan Airlines Deploys PROS Revenue Management Solution - 12/22/2014
Simplification of Workers' Comp Reimbursements - 12/22/2014
Next Generation Communications Week in Review: Alcatel-Lucent, Nokia and Orange - 12/20/2014
Contact Center Solutions Week in Review: Interactive Intelligence, Avaya and WebRTC - 12/20/2014
Brekeke Software Provides WebRTC Support on PBX - 12/19/2014
Interactive Intelligence Celebrates 20th Anniversary - 12/19/2014
WebRTC Hearing and Seeing is Believing - 12/19/2014
Alcatel-Lucent Merger with Nokia? Buy on the Rumor and Sell on the News - 12/19/2014
Join the Journey of New CIO Alex as he Works to make Large Enterprise Future-Ready - 12/19/2014
TNT to Deliver Great Customer Service via Cloud with NewVoiceMedia - 12/19/2014
McKesson Specialty Health's Reimbursement, Access & Safety Services Solution Center Earns Sixth Consecutive Center of Excellence Certification from BenchmarkPortal - 12/19/2014
Hinduja Global Solutions Wins Silver at the 2014 Contact Center World Awards - 12/19/2014
1-800Accountant to Distribute Small Business Workbench Tool - 12/19/2014
Security Experts Weigh in on Sony Hack - 12/19/2014
Wheelings and Dealings: Tiger Media to Acquire ARM Firm Interactive Data - 12/18/2014
DataPath Provider Payments Simplifies Reimbursements for Workers' Comp - 12/18/2014
Join Journey of New CIO Alex Work to Make Large Enterprise Future-Ready - 12/18/2014
Interactive Intelligence Named a Top 10 Place to Work for in Indianapolis - 12/16/2014
Integrated High Quality WebRTC Connectivity Solution for Enterprises Announced by AudioCodes - 12/16/2014
Oracle WebRTC Session Controller Extends WebRTC to Mobile Applications - 12/16/2014
The Wisdom of the Crowd Looks at What's Hot and What's Not on Data Science for 2015 - 12/16/2014
Frontier Communications Adding to Bi-Lingual Customer Service - 12/15/2014
Rush Enterprises Grow Dealership and Contact Center Network - 12/15/2014
Contact Center Solutions Week in Review: Interactive Intelligence, Google and Avaya - 12/13/2014
Next Generation Communications Week in Review: Alcatel-Lucent, GENBAND and Cartesian - 12/13/2014
Listen Up Espanol Selected as Contact Center Service Provider for Live Teleton USA Fundraiser - 12/12/2014
An Innovative Business Call Center Announces Database Management Services - 12/12/2014
Partnership Provides Contact Centers Enhanced Fraud Prevention Solution - 12/12/2014
Avaya and Google Collaborate on Enterprise Contact Center Solution based on WebRTC - 12/12/2014
Mozilla and Telenor Announce WebRTC Competency Center - 12/12/2014
Virtual Hold Technology Expands Contact Center Callback Options - 12/11/2014
Netop Upgrades Live Chat Software for Improved Holiday Customer Service - 12/11/2014
Five Ways Password Managers Make Life Easier during Holidays-Tis the Season to be Vigilant - 12/11/2014
Apple Pay vs. Credit Cards- Start the Revolution or Continue the Evolution? - 12/11/2014
Accenture, Backbase Partner to Help Banks Improve Customer Engagement - 12/11/2014
Interactive Intelligence Honored with Glassdoor Employees' Choice Award - 12/10/2014
Nextech Announces Compliance and Usability Upgrades in Latest Software Upgrade - 12/10/2014
Judge says Twitter Must Defend Itself in TCPA Class Action Lawsuit - 12/10/2014
Interactive Intelligence Recognized with 2014 Philanthropic Award - 12/09/2014
PaymentVision in Top Electronic Payment Solutions List for Sixth Consecutive Year - 12/09/2014
Voxeet 3.5 Provides Enhanced WebRTC-based Capabilities - 12/09/2014
2014 Future of the Cloud Survey has Surprises - Nice Ones for a Change - 12/09/2014
SAP JAM Sessions Cited by IDC for Socializing Enterprise Networks - 12/09/2014
SafeNet in Gartner Leaders Quadrant for User Authentication for Fourth Consecutive Year - 12/08/2014
Alcatel-Lucent CloudBand NFV Ecosystem Program gets GENBAND as Member - 12/08/2014
Telecom Tax Compliance Does Not Need to be a Complex Challenge - 12/08/2014
Contact Center Solutions Week in Review: IBM Digital Benchmark, Sprint Complete Collaboration - 12/06/2014
Next Generation Communications Week in Review: Alcatel-Lucent, Wireless Broadband Alliance, Telefonica - 12/06/2014
Comings & Goings: Allianz Life Promotes Erin Krawiecki to AVP Customer Contact Center and Fulfillment, Enterprise Operations - 12/05/2014
Fifth Quadrant Announces Australia's 2014 Best Customer Experience Companies - 12/05/2014
Zultys Mobile Communicator for iPhone has Contact Center and Voice Mail Enhancements - 12/05/2014
Korean Service Provider SK Telecom Introduces Contact Center Voice Authentication System - 12/05/2014
Report Finds U.S. Veterans Administration Not Up to Answering the Call - 12/05/2014
Wheelings & Dealings: ThinkingPhones Secures $56.7 Million in Funding - 12/05/2014
Sprint Complete Collaboration Gets Contact Center Capabilities - 12/05/2014
Support Interaction Optimization Identified as Contact Center Growth Area - 12/05/2014
Advanced Processing & Imaging Introduces API mPOWER BPA Solution - 12/04/2014
Cisco Looks at the Future of Work - 12/04/2014
Alibaba and Tencent Chairmen Invest in China's Ping An Insurance - 12/04/2014
SafeNet Introduces Encryption-as-a-Service - 12/04/2014
LTE-A, Small Cells Drive Microwave Equipment Market Back to Growth in 2015 - 12/03/2014
Australian Online Insurer Upgrades Capabilities - 12/03/2014
Wireless Broadband Alliance Finds Improved Customer Experience Key to Carrier Wi-Fi Investment - 12/03/2014
Licensing and Entitlement Management: Securing and Optimizing the Internet of Things - 12/03/2014
Dell and Intel Study Uncovers Truth Behind Technology and the Workforce - 12/03/2014
Cyber Monday Caps Record Five-Day 'Cyber Week' according to IBM Digital Analytics Benchmark - 12/02/2014
TrustPipe Unveils Marker-based Security Technology - 12/02/2014
Defeating the Overwhelming Complexity Constraint - 12/02/2014
Thanksgiving Mobile Shopping Milestone Reports IBM Digital Analytics Benchmark - 12/02/2014
Internet of Things Changes 'E'verything when it comes to Software Licensing - 11/24/2014
Overcoming the Limited Connectivity Constraint - 11/24/2014
Survey Finds Mobile Network Operators (MNOs) Open to OTT Collaboration - 11/24/2014
Overcoming the Limited Connectivity Constraint - 11/24/2014
New Routing Platform Provides Competitive Edge - 11/24/2014
Contact Center Solutions Week in Review: Interactive Intelligence, Aspect Software and Nice Systems - 11/22/2014
Next Generation Communications Week in Review: Alcatel-Lucent, Inmarsat and GreenTouch - 11/22/2014
Aspect Software Declares War in Workforce Optimization Market - 11/21/2014
Ozonetel Integrates CloudAgent with Zoho CRM - 11/21/2014
LiveVox Data Center to Bring Cloud Contact Center Capabilities to Canada - 11/21/2014
Contact Centers Join the Fight-JITC Certifies T-Metrics Contact Center on Microsoft Lync 2013 - 11/21/2014
Fully Engaging Patients with Doctors, Nurses, and Facilities to Enable Better Healthcare - 11/21/2014
TouchPoint One Upgrades Acuity Cloud Contact Center Performance Management Software - 11/21/2014
Alcatel-Lucent and Inmarsat Partner for Development of the first EU Aviation Network - 11/20/2014
Accounts Receivable Fiscal Year-End Checklist-Making a List and Checking it Twice - 11/20/2014
Wheelings & Dealings: Qualfon Acquisition of Center Partners get nod as Small-Market Deal of Year for 2014 - 11/20/2014
GreenTouch Innovations Reduce Energy Consumption in Wireline Access Networks by 46 percent - 11/20/2014
Managing the Customer Experience- 'Hold on I'm Coming' is Not an Answer - 11/20/2014
City of San Antonio Leverages Customer Mobile and Open311 Cloud Framework to Mobilize Citizen-Centric Government - 11/20/2014
Italian pasta master Group Rummo Installs Italtel Embrace WebRTC - 11/20/2014
Interactive Intelligence adds NCBS as Elite Partner for Saudi Arabia - 11/20/2014
NICE Systems Joins FIDO Alliance to Help Shape Customer Authentication Standards - 11/20/2014
Dot Hill High Capacity Ultra56 AssuredSAN Hybrid Storage Array Launched - 11/19/2014
Tiscali Updates Indoona App and Leverages WebRTC - 11/19/2014
Nominating Committee for 2015 Novarica Research Council Impact Awards Announced - 11/19/2014
CoolIT Systems Shows Off Direct Contact Liquid Cooling Solutions for HPC Servers and Data Centers - 11/19/2014
Kofax to Improve Claims Processing for General Insurance and Asset Management Provider - 11/19/2014
TELUS Launches Two Cloud Services for Collaboration and Contact Centers - 11/19/2014
Bell Labs President Marcus Weldon Outlines Network 2020 Vision - 11/19/2014
Alcatel-Lucent Edge Service Router Provides High Performance Aggregation in Compact Form Factor - 11/19/2014
SafeNet's Five Lessons Learned about Data Security - 11/18/2014
Carrier Wi-Fi Market to Hit $3 Billion in 2018 - 11/18/2014
It Appears the End is Near for WebRTC Video Codec Wars - 11/17/2014
Contact Center Solutions Week in Review: Interactive Intelligence, Nice Systems and Bright Pattern - 11/15/2014
Next Generation Communications Week in Review: Alcatel-Lucent, Net Neutrality - 11/15/2014
Converged Technology Professionals Receives ShoreTel Customer Satisfaction Award - 11/14/2014
Brazil's AES Eletropaulo Finds NICE Real-Time Solutions Electrify Customer Experiences - 11/14/2014
Interactive Intelligence Formally Introduces Jeff Platon as New Chief Marketing Officer - 11/14/2014
NewVoiceMedia Partners with idio to Transform Sales and Service Performance - 11/14/2014
3CLogic and Envision Partner on Enhanced Workforce Optimization for Contact Centers - 11/14/2014
BTI Systems Selected by CyrusOne for Metro Cloud and Data Center Connectivity - 11/14/2014
Big Switch and Dell Announce SDN/Open Networking Fabric Solution for Hyperscale Data Centers Now Shipping - 11/14/2014
The Benefits of Outsourcing Accounts Payable Processes - 11/14/2014
Alcatel-Lucent CEO Michel Combes Highlights Shift of Gears -'Back in the Game to Win' - 11/13/2014
Marketing Matters: Three Cs Support the Alcatel-Lucent Shift Plan - 11/12/2014
Nuage Networks Extends SDN Benefits to Branch Offices - 11/12/2014
Alcatel-Lucent Virtualizes Entire IP Edge Routing Portfolio in Key NFV Acceleration Move - 11/12/2014
Microsoft Becoming Productivity-centric May Miss the Mark - 11/11/2014
'Net Neutrality'- another Voice Heard, President Obama - 11/10/2014
Google's Opinion on Mobile Usability - 11/10/2014
Next Generation Communications Week in Review: Alcatel-Lucent, Infonetics and Thales - 11/08/2014
Contact Center Solutions Week in Review: Interactive Intelligence, Sprint, Enghouse - 11/08/2014
NetFortris Adds PCI-Compliant Credit Card Security, Skills-based Routing to Contact Center Solution - 11/07/2014
Avaya Includes Prognosis Trial with Every Avaya Aura Communication Manager Order - 11/07/2014
VimpelCom's Beeline Picks Amdocs to Boost Customer Satisfaction - 11/07/2014
Sprint Highlights Importance of Customer Care Amid Layoffs - 11/07/2014
Enghouse Interactive Mobile IVR Navigator - 11/07/2014
Kofax, Visa Remove Friction in B2B Payments in Asia Pacific Region - 11/07/2014
DSCI Recognized as UCaaS Market Leader by Wainhouse Research - 11/07/2014
Aetna to Acquire Insurance Exchange Technology Provider bswift - 11/07/2014





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