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Senior Editor

Peter Bernstein is a seasoned writer and professional with deep experience in the communications and IT industries. As a top-level industry analyst, Peter has keynoted major technology events and has been cited numerous times by The New York Times, The Wall Street Journal, The Los Angeles Times, USA Today, The Washington Post, Business Week, Fortune Magazine, ComputerWorld, NetworkWorld, Communications Week, among other publications.

Bernstein has authored or co-authored market research studies, CEO speeches, white papers, articles, and other content for major companies in the technology markets. His experience includes work with Alcatel-Lucent, Avaya, Equant, France Telecom, HP, Siemens, Verizon, Nortel, Wave Systems, and many more. He held the position of director of global marketing and communications at Telcordia.

Having been on Advisory Boards for 15 technology start-up firms, Bernstein most recently worked as a consultant to C-level executives on all aspects of marketing communications strategy and tactics – from concept to cash, crisis management, brand stewardship, and helping establish metrics, manage processes and leadership practices.

Latest Articles

VCE Now Under EMC Control-Breaking Up is Easy to Do? - 10/24/2014
Coriant Enterprise End-User SDN Service Trial and New SDN Solutions Portfolio - 10/24/2014
IBM and Microsoft Join Forces on Hybrid Cloud - 10/24/2014
No Missing Links with Interactive Intelligence Lync Integration - 10/24/2014
Microsoft Articulates How it Wants to be Cloud Provider of Choice - 10/24/2014
Battling Bots and Winning - 10/23/2014
Auto Insurance Telematics Poised for Explosive Growth - 10/23/2014
Allscripts and ScriptSave Partner on Prescription Savings Program - 10/23/2014
Licensing Live! Makes the Case for Licensing Agility Now - 10/23/2014
Oracle and Forrester Study Highlights Business Impact of Modern Marketing Best Practices - 10/21/2014
SAP and IBM Join Forces to Accelerate Enterprise Cloud Adoption - 10/14/2014
What's in a Name? When it comes to Internet Domains a Whole Lot and a Whole Lot More - 10/13/2014
Next Generation Communications Week in Review: OVH Selects Nuage Networks SDN Solution - 10/11/2014
Contact Center Solutions Week in Review: Transforming the Customer Experience with WebRTC - 10/11/2014
Top 10 Security Tips for National Cyber Security Awareness Month - 10/10/2014
LiveOps Enhances Ability to Improve Customer Experiences through Real-Time Visualization - 10/09/2014
Transforming the Customer Experience with WebRTC - 10/09/2014
Gartner Top 10 Strategic Technology Trends for 2015 are Data Center-Centric - 10/09/2014
Shoppers Ditch Mobile Shopping Carts Due to Poor Customer Service - 10/09/2014
National Customer Service Week-'United Through Service' - 10/08/2014
Deloitte Study Finds Organizations Need to Tap into Existing Passionate Workers - 10/08/2014
WebRTC and Enhancing the Customer Experience: Perfect Together - 10/08/2014
The Customer Experience Really is a Journey - 10/07/2014
OVH Selects Nuage Networks' SDN Solution to Enable OpenStack-based Dedicated Cloud Services - 10/07/2014
Omni-channel is Multi-channel Done Right - 10/07/2014
HP Makes Company Split Official - 10/06/2014
Next Generation Communications Week in Review: Open Platform for NFV Project (OPNFV) - 10/04/2014
Contact Center Solutions Week in Review: New Report Looks at Omni-Channel Challenges - 10/04/2014
Creative Virtual New Customer Install includes Integration with Leading Cloud-based CRM System - 10/03/2014
Fourworkx Partners with Shinetech Software on New Workload and Staffing Solution - 10/03/2014
Open Platform for NFV Project (OPNFV) is Open for Business - 10/02/2014
TriCore Unveils Oracle Application Development Cloud Services Powered by Actifio - 10/02/2014
I Want My WebRTC NOW! A Lesson Learned at Oracle OpenWorld 2014 - 10/02/2014
Transforming Network Infrastructure: The Revolution and Evolution of Data Centers - 10/01/2014
Fiber Mountain is Transforming the Network Infrastructure - 10/01/2014
Transport SDN Interoperability Demos Show Path to the Future - 10/01/2014
Less Than Half of European Enterprises Are Ready for Cloud - 10/01/2014
Larry Ellison does 'Show and Tell' at Oracle OpenWorld 2014 - 10/01/2014
Capgemini Keynote at Oracle OpenWorld 2014 Highlights Urgency of Tech-driven Business - 09/30/2014
Next Generation Communications Week in Review: Bell Labs XG-FAST Set Speed Record over Copper - 09/27/2014
Contact Center Solutions Week in Review: Capgemini on Shopper Journeys and Role of Social Media - 09/27/2014
Capgemini Report Finds Digital Consumer Engagement is Important and Growing, Questions Role of Social Media in Shopper Journeys - 09/26/2014
Shellshocked and the Big Bash - 09/25/2014
Discovery Limited Partners with Cambridge Mobile Telematic to Transform Auto Insurance - 09/25/2014
The Facts about Fax - Still Vitally Important After All These Years - 09/25/2014
ARRIS and Comcast Trial New RDK Software in Broadband Modems - 09/25/2014
Ifs, Ands and 'Bots'-Protecting Your Organization from Cyberattackers - 09/24/2014
Cloud Based Contact Center Market Worth $10.9 Billion by 2019 - 09/24/2014
Collection Advisor Magazine Names Interactive Intelligence among its 2014 Top Collection and Dialer Solutions - 09/23/2014
Alcatel-Lucent Extends Mobile Backhaul Capabilities - 09/23/2014
Watermark Consulting Study Reveals Business Value of a Great Customer Experience - 09/22/2014
Next Generation Communications Week in Review: SDN Interoperability Testing - 09/20/2014
Contact Center Solutions Week in Review: Hiring Spree in the US - 09/20/2014
OIF and ONF Announce Participants in Transport SDN Interoperability Demonstration - 09/19/2014
BlueLeap Connector Achieves Oracle Validated Integration with Oracle Service Cloud- Leveraging WebRTC - 09/19/2014
FRAFOS Enables Seamless Integration of VoIP and WebRTC Applications - 09/19/2014
FTC Staff Provides Comments to CFPB on Mobile Financial Services - 09/19/2014
A Top 12 Playlist for Those Waiting for Their Apple Watch - 09/18/2014
Connecticut Mayors Issue RFQ to Gain Support for Accelerated Gigabit Network Deployment - 09/17/2014
Siber Systems Unveils Multifactor Authentication for RoboForm Password Manager - 09/17/2014
HP Cloud-based Load Testing Speeds Quality Large Scale App Time-to-Market - 09/15/2014
Next Generation Communications Week in Review: IP Video on the Rise - 09/13/2014
Contact Center Solutions Week in Review: Cloud versus Premises TCO - 09/13/2014
Customer Experience Management Market Worth $8.39B by 2019 - 09/12/2014
Mutare Unveils Secure Mobile Chat to Enhance Customer Experiences - 09/12/2014
Fusion and Technology for Business Corp. Sign Exclusive Agreement - 09/12/2014
TYWI-Education Using WebRTC to Enhance Real-time Voice Translation Service - 09/12/2014
WebRTC Company Weemo Changes Name to SightCall - 09/12/2014
SMBs Can and Should Join the Video Era - 09/12/2014
Protecting Data in the Cloud - Security as Cloud Adoption Enabler - 09/11/2014
Enterprise Mobile Security Means More than Just Managing Devices - 09/11/2014
IoT and the Impact of Software Monetization - 09/11/2014
Getting the Cloud v. Premises Total Cost of Ownership Correct - 09/11/2014
Internet Slowdown Day-A Call/Click to Action - 09/10/2014
Apple Watch and Apple Pay -You Watch and You Pay - 09/10/2014
Enterprise Session Border Controller (eSBC) Market Up and Shaking Out - 09/10/2014
Alcatel-Lucent and Qualcomm Accelerate Availability of Next Gen Small Cells - 09/08/2014
Software Monetization and the Cloud - Compliance is Key - 09/08/2014
Contact Center Solutions Week in Review: Interactive Intelligence and Delivering Superior Customer Experiences - 09/06/2014
Next Generation Communications Week in Review: Wireless, Submarine Cable, NFV - 09/06/2014
Contact Center Solutions Week in Review: Interactive Intelligence and Delivering Superior Customer Experiences - 09/06/2014
Globalstar 9600 World's Smallest Satellite Data Hotspot - 09/05/2014
Globalstar 9600 World's Smallest Satellite Data Hotspot - 09/05/2014
tekVizion Labs SIP Interoperability Certification Service added to Interactive Intelligence Global Alliance Program - 09/05/2014
Presence Technology launches the 'No limits Contact Center Technology' in Colombia - 09/05/2014
R-Group International now Interactive Intelligence Elite Partner - 09/05/2014
Alcatel-Lucent's Kindsight Malware Report Reveals Spying and Personal Info Theft on the Rise - 09/05/2014
Tungsten to Acquire Accounts Payable Automation Provider DocuSphere - 09/04/2014
Accounts Payable Solutions Provider Direct Insite gets Industry Recognition - 09/04/2014
Deloitte Report: Tough Times Ahead for US Economy if Mobile Broadband Policies Don't Change - 09/04/2014
When it Comes to Online Privacy, Americans are Worried - 09/03/2014
What Have We Learned from the Apple-spawned Celebrity Hack? - 09/03/2014
What it Takes to Deliver a Superior Customer Experience - 09/02/2014
Contact Center Solutions Week in Review - 08/30/2014
Next Generation Communications Week in Review - 08/30/2014
Rise in Cloud Contact Center Traffic Volume in 2014 - 08/29/2014
EU Project Aims to Develop 5G Cellular Mobile Networks - 08/29/2014
What the Experts Are Saying About JPMorgan Chase Hack - 08/29/2014
ImageWare Multi-Modal Biometric Identity Management on the Fujitsu Cloud Gets Walmart - 08/28/2014
State Farm Makes Auto Claims Submission with Mobile Devices Easier - 08/28/2014
With WebRTC Interoperability is Critical: Testing is Key - 08/27/2014
The Importance of Business Intelligence When it Comes to 'Back to School' Shopping - 08/26/2014
Big Data does not Always Mean Big Security Issues - 08/25/2014
VoLTE has Edge for Superior Real-Time Voice finds Signals Research Group Study - 08/25/2014
Venture Firm M/C Partners Likes Fiber Service Providers - 08/25/2014
Big Data Does Not Always Mean Big Security Issues - 08/25/2014
Contact Center Solutions Week in Review - 08/23/2014
Next Generation Communications Week in Review - 08/23/2014
Interactive Intelligence Campaign Donates Over 500 Goats to Impoverished Communities - 08/21/2014
What To Do When Your Customer Experience is Unsatisfactory - 08/21/2014
Why Now is the Time to Deploy Unified Communications (UC) - 08/20/2014
Ballmer Bids Fond Farewell to Microsoft Board - 08/20/2014
Interactive Intelligence PureCloud Ups the Ante in Customer Experience and Collaboration Solutions - 08/20/2014
Interactive Intelligence PureCloud Ups the Ante in Customer Experience and Collaboration SolutionsInteractive Intelligence PureCloud Ups the Ante in Customer Experience and Collaboration Solutions - 08/20/2014
Understand the Options for Securing Hadoop - 08/19/2014
Meeting Software Licensing and Entitlement Management Back Office Integration Challenges - 08/19/2014
Mom 'Ignore No More' app for Teenager Responsiveness Goes Viral - 08/19/2014
ITEXPO Highlights the Changing Role of IT - 08/18/2014
Contact Center Solutions Week in Review - 08/16/2014
Next Generation Communications Week in Review - 08/16/2014
StartupCamp9 Judges and Audience Split on Winner - 08/15/2014
OpenDaylight Means Opening SDN and NFV for Business - 08/15/2014
Asterisk and FreePBX: It Takes a Community - 08/13/2014
ITEXPO: CIOs Explain Where We Are, Where We're Going - 08/13/2014
Meeting Software Licensing and Entitlement Management Back Office Integration Challenges - 08/12/2014
Provisioning in Cisco Unified Communications Manager Made Simple - 08/11/2014
Next Generation Communications Week in Review - 08/09/2014
Contact Center Solutions Week in Review - 08/09/2014
Gemalto to Acquire SafeNet as Security Industry Becomes Latest Active M&A Sector - 08/08/2014
Now for Something Completely Different, GOOD NEWS! WebRTC Works Just Fine - 08/06/2014
The Billion User Name and Password Combo Heist-Have We Reached a TRUST Tipping Point? - 08/06/2014
Licensing Live! 2014-Software Monetization in an Always On/All-ways Connected World - 08/06/2014
Interactive Intelligence Contact Center Software Integrated with New Version of CallScripter App - 08/05/2014
Cisco 2014 Midyear Security Report Highlights Weak Links - 08/05/2014
Interactive Intelligence Reports Q2 2014 Results- Keeps Eyes on the Long-Term Prize - 08/05/2014
Gatwick Airport Moving Ops to the Cloud Highlights Cloud Testing - 08/05/2014
What it Takes to Deliver a Superior Customer Experience - 08/04/2014
Cloud Virtualization Licensing and Entitlement-Getting Out of the Bind - 08/04/2014
Contact Center Solutions Week in Review - 08/02/2014
Next Generation Communications Week in Review - 08/02/2014
Oracle-Sponsored Survey Finds Enterprises Expect to Boost Mobile-Related IT Expenses - 07/31/2014
Helping ISVs Monetize Software Through Flexible Licensing and Entitlement Management - 07/31/2014
Apigee, SAP Announce OEM and Reseller Agreement for API Management - 07/31/2014
Two SafeNet Surveys Show It is Pretty Ugly Out There Regarding Data Breaches - 07/30/2014
ABI Research Puts Alcatel-Lucent at #1 in Small Cells and Broadcom Leading in SoC Rankings - 07/29/2014
California Association of Realtors Enhances Responsiveness with Interactive Intelligence - 07/29/2014
SAP Expands Mobile Secure with Mobile Applications Management Component - 07/28/2014
Unified Communications: All Grown Up with Someplace to Go - 07/28/2014
Alcatel-Lucent and Telefonica Bring Network DVR Services to Movistar Customers in Spain - 07/28/2014
Wearable Tech: The Dawning of the Age of Digital Utilitarianism - 07/28/2014
Contact Center Solutions Week in Review - 07/26/2014
Next Generation Communications Week in Review - 07/26/2014
Contact Centers in Africa-Engaging Citizens and Engine for Economic Development - 07/24/2014
Interactive Intelligence INTERACTIONS 2014 Draws 2,200-Plus Attendees from 42 Countries - 07/24/2014
COLA Relies on Interactive Intelligence - 07/24/2014
Verizon Upgrades FiOS to Two Lanes with Same Speeds in Both Directions - 07/21/2014
Contact Center Solutions Week in Review - 07/19/2014
Next Generation Communications Week in Review - 07/19/2014
Google Consumer Smartphone Litigation and the Future of Virtual Real Estate - 07/18/2014
Microsoft Goes Soft on Nokia Acquisition with Major Layoffs Coming - 07/17/2014
Esri Tapestry Segmentation System Provides New Insights into America's Changing Population - 07/17/2014
Social Media Customer Care, Analytics Pay Big Dividends - 07/17/2014
Philadelphia Lawyers Look to Hosted Unified Communications to Unify Locations - 07/16/2014
Oracle Expands its Marketing Technology Ecosystem - 07/16/2014
Oracle Expands its Marketing Technology Ecosystem - 07/16/2014
Strained Bedfellows? Apple and IBM Team to Create Business Transformation Mobile Apps - 07/16/2014
Report finds Complexity is the Enemy and Simplicity the Friend for U.S. Federal Agencies - 07/16/2014
SAP and Esri Help Customers with Real-Time Geospatial Context - 07/16/2014
SAP Survey Reveals Insurers Want ICT Infrastructure for Speed and Agility - 07/15/2014
Survey Finds Millennials Expect a Consistent Customer Experience Everywhere and All the Time - 07/14/2014
Social Media Takes on Greater Call Center Importance - 07/14/2014
Eleven Big Software Licensing and Monetization Trends - 07/14/2014
Contact Center Solutions Week in Review - 07/12/2014
Next Generation Communications Week in Review - 07/12/2014
Now is the Time for Large Enterprises to Move Hosted Unified Communications (UC) - 07/11/2014
Accenture Report Highlights How Customer Experience is Transforming B2B Selling - 07/11/2014
Social Media Takes on Great Call center Importance - 07/11/2014
Why Social Media Customer Care and the Use of Social Analytics Matters - 07/11/2014
Have Wireless Only Households in US Peaked? - 07/10/2014
BidPal Wins Interactive Intelligence Contact Center Customer Experience Makeover Contest - 07/10/2014
Comings and Goings: Interactive Intelligence CMO Joe Staples to Depart Company - 07/10/2014
Mocana Atlas Platform Covers all of the Enterprise Secure Mobility Pain Points - 07/10/2014
Vodafone Selects Alcatel-Lucent as Global Reference provider of LTE Metro Cell Technology - 07/09/2014
FreeWave Primed to Capitalize on Fast-Growing Industrial M2M Market - 07/09/2014
Challenges ISVs Face Adopting to Next Generation Enterprise Software - 07/07/2014
Large Enterprises are Benefiting from Hosted Unified Communications - 07/07/2014
Contact Center Solutions Week in Review - 07/05/2014
Next Generation Communications Week in Review - 07/05/2014
UK Retailers Not Optimizing Omni-channel for Improving Customer Experiences - 07/03/2014
UK Retailers Falling Short on Improving Customer Experience - 07/03/2014
Jibe Mobile Enables joyn Consumer Services Launch in Eastern Europe - 07/03/2014
Jibe Mobile Enables joyn Consumer Services Launches in Eastern Europe - 07/03/2014
Study Finds UK Retailers Falling Short on Omni-channel Use to Improve Customer Experiences - 07/02/2014
Do You Need a C-level for Customer Experience Management? - 07/02/2014
SafeNet Introduces Cipher Partner Program to Help Asia-Pacific Partners Transform Data Security - 07/02/2014
MeritTalk Study Finds Improved Copy Data Management Could Save Federal Government Billions - 07/01/2014
How Licensing is Transforming Software Packaging into a Win-Win for ISVS and Customers - 07/01/2014
Interactive Intelligence Placed in Gartner Leaders Quadrant for Contact Center Infrastructure - 06/30/2014
AudioCodes on a Roll with WebRTC - 06/30/2014
Next Generation Communications Week in Review - 06/28/2014

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