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Senior Editor

Peter Bernstein is a seasoned writer and professional with deep experience in the communications and IT industries. As a top-level industry analyst, Peter has keynoted major technology events and has been cited numerous times by The New York Times, The Wall Street Journal, The Los Angeles Times, USA Today, The Washington Post, Business Week, Fortune Magazine, ComputerWorld, NetworkWorld, Communications Week, among other publications.

Bernstein has authored or co-authored market research studies, CEO speeches, white papers, articles, and other content for major companies in the technology markets. His experience includes work with Alcatel-Lucent, Avaya, Equant, France Telecom, HP, Siemens, Verizon, Nortel, Wave Systems, and many more. He held the position of director of global marketing and communications at Telcordia.

Having been on Advisory Boards for 15 technology start-up firms, Bernstein most recently worked as a consultant to C-level executives on all aspects of marketing communications strategy and tactics – from concept to cash, crisis management, brand stewardship, and helping establish metrics, manage processes and leadership practices.

Latest Articles

COLA Relies on Interactive Intelligence - 07/24/2014
Verizon Upgrades FiOS to Two Lanes with Same Speeds in Both Directions - 07/21/2014
Contact Center Solutions Week in Review - 07/19/2014
Next Generation Communications Week in Review - 07/19/2014
Google Consumer Smartphone Litigation and the Future of Virtual Real Estate - 07/18/2014
Microsoft Goes Soft on Nokia Acquisition with Major Layoffs Coming - 07/17/2014
Esri Tapestry Segmentation System Provides New Insights into America's Changing Population - 07/17/2014
Social Media Customer Care, Analytics Pay Big Dividends - 07/17/2014
Philadelphia Lawyers Look to Hosted Unified Communications to Unify Locations - 07/16/2014
Oracle Expands its Marketing Technology Ecosystem - 07/16/2014
Oracle Expands its Marketing Technology Ecosystem - 07/16/2014
Strained Bedfellows? Apple and IBM Team to Create Business Transformation Mobile Apps - 07/16/2014
Report finds Complexity is the Enemy and Simplicity the Friend for U.S. Federal Agencies - 07/16/2014
SAP and Esri Help Customers with Real-Time Geospatial Context - 07/16/2014
SAP Survey Reveals Insurers Want ICT Infrastructure for Speed and Agility - 07/15/2014
Survey Finds Millennials Expect a Consistent Customer Experience Everywhere and All the Time - 07/14/2014
Social Media Takes on Greater Call Center Importance - 07/14/2014
Eleven Big Software Licensing and Monetization Trends - 07/14/2014
Contact Center Solutions Week in Review - 07/12/2014
Next Generation Communications Week in Review - 07/12/2014
Now is the Time for Large Enterprises to Move Hosted Unified Communications (UC) - 07/11/2014
Accenture Report Highlights How Customer Experience is Transforming B2B Selling - 07/11/2014
Social Media Takes on Great Call center Importance - 07/11/2014
Why Social Media Customer Care and the Use of Social Analytics Matters - 07/11/2014
Have Wireless Only Households in US Peaked? - 07/10/2014
BidPal Wins Interactive Intelligence Contact Center Customer Experience Makeover Contest - 07/10/2014
Comings and Goings: Interactive Intelligence CMO Joe Staples to Depart Company - 07/10/2014
Mocana Atlas Platform Covers all of the Enterprise Secure Mobility Pain Points - 07/10/2014
Vodafone Selects Alcatel-Lucent as Global Reference provider of LTE Metro Cell Technology - 07/09/2014
FreeWave Primed to Capitalize on Fast-Growing Industrial M2M Market - 07/09/2014
Challenges ISVs Face Adopting to Next Generation Enterprise Software - 07/07/2014
Large Enterprises are Benefiting from Hosted Unified Communications - 07/07/2014
Contact Center Solutions Week in Review - 07/05/2014
Next Generation Communications Week in Review - 07/05/2014
UK Retailers Not Optimizing Omni-channel for Improving Customer Experiences - 07/03/2014
UK Retailers Falling Short on Improving Customer Experience - 07/03/2014
Jibe Mobile Enables joyn Consumer Services Launch in Eastern Europe - 07/03/2014
Jibe Mobile Enables joyn Consumer Services Launches in Eastern Europe - 07/03/2014
Study Finds UK Retailers Falling Short on Omni-channel Use to Improve Customer Experiences - 07/02/2014
Do You Need a C-level for Customer Experience Management? - 07/02/2014
SafeNet Introduces Cipher Partner Program to Help Asia-Pacific Partners Transform Data Security - 07/02/2014
MeritTalk Study Finds Improved Copy Data Management Could Save Federal Government Billions - 07/01/2014
How Licensing is Transforming Software Packaging into a Win-Win for ISVS and Customers - 07/01/2014
Interactive Intelligence Placed in Gartner Leaders Quadrant for Contact Center Infrastructure - 06/30/2014
AudioCodes on a Roll with WebRTC - 06/30/2014
Next Generation Communications Week in Review - 06/28/2014
Contact Center Solutions Week in Review - 06/28/2014
Contact Center Solutions Week in Review - 06/27/2014
PSCU to Open New Michigan Contact Center - 06/27/2014
Oracle WebRTC Pioneers Recognized at WebRTC Conference & Expo IV - 06/27/2014
Beefing Up Contact Center Solutions: The Importance of Partnering - 06/27/2014
Omni-Channel? A Definition of Terms Please! - 06/27/2014
Beefing Up Contact Center Solutions- the Importance of Partnering - 06/26/2014
Poll Shows Challenges of Saving Mobile Device Data for Litigation, Regulatory Issues - 06/26/2014
Aereo Decision by US Supreme Court Throws Digital Rights into 'Cocked Hat' - 06/26/2014
Gigaom Research Reveals Lack of Preparedness for Mobile Malware and Data Leakage Incidents - 06/24/2014
Fortinet Reveals 'Internet of Things: Connected Home' Survey Results - 06/24/2014
FCC Chairman Proposes E-Rate Modernization to Bring High-speed Wi-Fi to Every Student and Library - 06/23/2014
Gigaom Structure Ruminations: The Future of the Cloud and the Future of IT - 06/23/2014
Contact Center Solutions Week in Review - 06/21/2014
Next Generation Communications Week in Review - 06/21/2014
Acqueon Technologies and Protocol Systems Win International Restaurant Contact Center - 06/20/2014
Oracle Buys LiveLOOK to Improve Customer Experiences and Speed Responsiveness - 06/20/2014
Learn the Best Practices in Business Process Automation (BPO) - 06/20/2014
2014 Future of the Cloud Survey has Surprises - Nice Ones for a Change - 06/20/2014
Gigaom Structure Day One-The World Will Be Cloudy All Day - 06/20/2014
Survey: 73 Percent of Americans Clueless About 'Internet of Things' - 06/17/2014
Leveraging the Value of SIP, SBCs and Lync-Real-time is Profit and Productivity Time - 06/16/2014
Identity Management Matters -Dealing with Insider Threats - 06/16/2014
Next Generation Communications Week in Review - 06/14/2014
Contact Center Solutions Week in Review - 06/14/2014
Sapphire Now Event Highlights SAP Commitment to Holistic Mobile Security - 06/13/2014
Qualcomm Intros Small Cell System-on-Chip for SMB and Neighborhood Access Points - 06/11/2014
Challenges of Assuring User Service Quality in the Cloud - 06/11/2014
Continuous Database Monitoring is Key to Reducing Risk of National Retailer Breaches - 06/10/2014
SafeNet Unveils New High-Speed Encryption Solutions for Enterprises - 06/10/2014
Interactive Intelligence Signs Partnership with West Interactive - 06/09/2014
Cisco Small Cell Enterprise Select Program Launched - 06/09/2014
Next Generation Communications Week in Review - 06/06/2014
Contact Center Solutions Week in Review - 06/06/2014
CSPs Need to Offer Bundles of Traditional and Cloud Services - 06/06/2014
AudioCodes Session Border Controller (SBC) Certified by SAP Labs Finland to Work with SAP® Contact Center Software - 06/06/2014
Premise-Based Call Centers Plan to Migrate to Cloud - 06/06/2014
Innovators' Dilemma Meets Run Simple at Sapphire Now - 06/05/2014
SAP Shows how Mobile Security and Customer Experience are Perfect Together - 06/04/2014
SAP Enhances HANA Platform - 06/04/2014
SAP CEO Opens Sapphire Now with 'Make it Simple!' Message - 06/03/2014
Contact Center Solutions Week in Review - 05/31/2014
Next Generation Communications Week in Review - 05/31/2014
SAP Sapphire Now Event to Highlight Improving Operational Excellence and Customer Experiences - 05/30/2014
Fortinet and Palo Alto Networks Introduce Industry's First Cyberdefense Consortium - 05/30/2014
The Customer Experience-'The Beginning of a Beautiful Friendship' - 05/30/2014
Huawei Launches eSpace Contact Center Solutions Certified for SAP CRM for Enterprises - 05/29/2014
Address the Challenges of HD Video Conferencing for SMBs - 05/29/2014
SAP Cloud-Based Innovations for Customer Engagement - 05/28/2014
Ready for Hosted Voice and UC? YES! If You are Willing and Able - 05/28/2014
IT Security Pros Admit They Can Use Old Credentials to Access Former Employer Systems - 05/28/2014
IT Security Pros Admit they can Use Old Credentials to Access Former Employer Systems - 05/28/2014
Twitter Growth Coming from Emerging Markets-Something to Keep an Eye On - 05/27/2014
SafeNet Introduces 'All-in-One' Software Licensing Solution for Cloud Services and On-Premises Applications - 05/27/2014
Alcatel-Lucent and Bolt Fiber Optic Services Improve Oklahoma Network - 05/27/2014
Next Generation Communications Week in Review - 05/24/2014
Contact Center Solutions Week in Review - 05/24/2014
Insights on Connecting with the $1.2 Trillion Hispanic Consumer Market - 05/23/2014
Philippine Outsourcing Alternative for U.S. Healthcare - 05/23/2014
Interactive Intelligence CFO to Present at Raymond James Internet/Software Crossover Conference - 05/23/2014
BusinessWire, Where Are You? - 05/23/2014
CallForwarding.com Introduces Virtual Contact Center Software - Smart Queue, Powered by AVOXI - 05/22/2014
Contact Center Executive Recruiter Preserves Anonymity in Talent Search Process - 05/22/2014
Enterprises Looking to Strengthen Access Security with Multi-factor Authentication - 05/22/2014
IBM Finds Less than 10 Percent of Enterprises Ready for Digital Future, Unveils New Solutions to Address IT Needs - 05/22/2014
Bell Labs Prize for 'Inventing the Future' to Ignite Innovation from NextGen Researchers - 05/21/2014
eBay's Turn as Hacker Target - 05/21/2014
Verizon CEO Not Interested in Dish - 05/21/2014
Interactive Intelligence Reports Communication as a Service (CaaS) Growth of 67 Percent - 05/20/2014
VoLTE Helps Fuel VoIP and IMS Equipment Market - 05/20/2014
Microsoft and SAP Unveil New Cloud, Data and Mobile Experiences - 05/19/2014
AT&T Purchase of DirecTV Sign of the Times - 05/19/2014
Wheelings & Dealings: AGNITiO and Pindrop Security Join Forces to Combat Contact Center Fraud - 05/14/2014
Aspect Software Enhances Self-Service Platform - 05/14/2014
Feeling Pressured to be More Productive when Working Remotely? - 05/14/2014
Napatech Accelerates Move to 100Gbps Future - 05/13/2014
Interactive Intelligence Named Frost & Sullivan's North American Contact Center Systems Company of the Year - 05/13/2014
European Court Rules There is a 'Right to be Forgotten' on the Internet - 05/13/2014
AudioCodes IP Phone Receives Interactive Intelligence Recommended Status - 05/13/2014
Net Neutrality Update: Wheeler Reportedly Shifting Gears - 05/12/2014
Net Neutrality Update: Wheeler Reportedly Shifting Gears - 05/12/2014
Infonetics' Hosted UC Scorecard with 8x8 ranked #1; Verizon, XO, AT&T tops in IP connectivity - 05/12/2014
Alcatel-Lucent passes 5 million VDSL2 vectoring lines shipped-Long Live Copper! - 05/12/2014
Alcatel-Lucent Earnings Indicate 'The Shift Plan' is having Intended Impact - 05/12/2014
Next Generation Communications Week in Review - 05/10/2014
Contact Center Solutions Week in Review - 05/10/2014
Net Neutrality: The Storm before the Lull? - 05/09/2014
Last Chance to Enter Extreme Contact Center Makeover Contest - 05/09/2014
Embedded Licensing via 'Apps on Chip' is Path to Improved Software Monetization - 05/08/2014
Comings and Goings: SAP Cloud Chief Departs and Company Realigns to Make it Rain Harder - 05/08/2014
Sprinting Ahead: Panorama Gives MVNO Market a New View - 05/07/2014
72 Percent of US Financial Services and Energy Firms Expect a Cyber Attack in Next 12 Months - 05/07/2014
72 Percent of U.S. Financial Services and Energy Firms Expect a Cyber Attack in Next 12 Months - 05/07/2014
Avaya Reports 2014 Second Quarter Earnings - 05/07/2014
AT&T Hit with Patent Infringement Lawsuit over Mobile Voice Encryption Technology - 05/07/2014
SafeNet Partners to Expand Software Monetization Ecosystem Safety Net - 05/07/2014
Nokia to Purchase Alcatel-Lucent Rumor Spurs Stock Price Rise - 05/06/2014
U.S. Federal Agencies Can't Deliver Expected Cost-Savings due to Inadequate Network Infrastructure - 05/06/2014
SafeNet Partners to Expand Software Monetization Ecosystem Safety Net SafeNet Partners to Expand Software Monetization Ecosystem Safety Net - 05/06/2014
Security Hysteria over 'Covert Redirect Vulnerability' Needs a Redirect - 05/06/2014
Bad Guys Score Bull's-Eye on Target CEO - 05/06/2014
Interactive Intelligence Q1 2014 Results Highlight Cloud Power - 05/06/2014
Viptela Launches WAN Integrating Scale Connectivity, Security and Policy - 05/05/2014
Google Android Tie-Ins Prompt Antitrust Law Suit Filed in California - 05/05/2014
Next Generation Communications Week in Review - 05/03/2014
Contact Center Solutions Week in Review - 05/03/2014
Sound Telecom Offers Advice on Developing Successful Inbound Customer Support Campaigns - 05/02/2014
Fort Wayne's 311 Contact Center Gets National Recognition - 05/02/2014
Atento SA Files for IPO with U.S. Regulators - 05/02/2014
Callstream Partners with Open GI to Offer Expanded Services to UK Insurance Brokers - 05/02/2014
Concentrix Completes Second Phase of IBM Customer Care Business Acquisition - 05/02/2014
Microsoft Fix is in for IE Vulnerability: Surfs Up - 05/02/2014
Interactive Intelligence Announces Indiana Expansion Plans - 05/01/2014
Neustar UltraDNS Goes Down Again - Right After it Reports on Dangers of DDoS Attacks - 04/30/2014
Securing Customer Data as Contact Centers Move to the Cloud - 04/30/2014
Alcatel-Lucent Report Shows Mobile Apps' Impacts on Networks, Batteries and Data Plans - 04/30/2014
Alcatel-Lucent Report Shows Mobile Apps' Impacts on Networks, Batteries and Data Plans - 04/30/2014
Microsoft Updates IE Zero Day Vulnerability Workarounds - 04/30/2014
SafeNet Breach Level Index Shows Surge in First Three Months of 2014 - 04/29/2014
Huawei Picks SOASTA for Automated Continuous Test Integration and Cloud Performance Testing - 04/29/2014
Telekom Srbija Upgrades to Ultra-Broadband with Help from Alcatel-Lucent - 04/28/2014
Software Licensing: Many Stakeholders, No Clear Owner - 04/28/2014
Microsoft IE under Hack Attack: Zero-Day Exploit Impacts over 25 Percent of Browsers - 04/28/2014
Contact Center Solutions Week in Review - 04/26/2014
Next Generation Communications Week in Review - 04/26/2014
US 'Net Neutrality' Goes Viral and Venal - 04/25/2014
CSPs Need to Offer Bundles of Traditional and Cloud Services - 04/24/2014
U.S. 'Net Neutrality' Goes Viral and Venal - 04/24/2014
Providing Proactive Customer Care Needs to be in Your Plans - 04/24/2014
Verizon 2014 Data Breach Investigations Report finds 'Bad Guys are Winning' - 04/23/2014
Nuage Networks Highlights Growing Adoption of Software-Defined Networking (SDN) Solution - 04/23/2014
Open Heartbleed Surgery - 04/22/2014
With the Move to the Cloud it Should be About Pilot! Pilot! Pilot! - 04/22/2014
BenchmarkPortal Reveals the 2014 Top 100 Call Centers Contest Winners - 04/21/2014
The Security Value-Added to SIP by Session Boarder Controllers (SBCs) - 04/21/2014
Interactive Intelligence Signs Letter of Intent to Acquire OrgSpan - 04/21/2014
Next Generation Communications Week in Review - 04/19/2014
Contact Center Solutions Week in Review - 04/18/2014
Contact Center Solutions Week in Review - 04/18/2014
Customer Satisfaction Takes a Hit Now What? - 04/17/2014
Interactive Intelligence 'Customer Experience Makeover Contest' Deadline Nears - 04/17/2014
Cloud-based Contact Centers and the Security of Customer Data - Myths and Realities - 04/16/2014
Interactive Intelligence to Host 'Pitfalls of TCPA' Web Event - 04/16/2014
Ponemon Institute Study Finds Organizations Remain Very Vulnerable to SQL Injection Attacks - 04/16/2014
For Software Monetization it is all about Out-of-the-Box Thinking - 04/16/2014
For Software Monetization it is all about Out-of-the-Box Thinking - 04/16/2014
98 Percent of Mobile Network Sessions are Data - 04/16/2014
Pew Research Center Finds More Online Americans say Bad Guys Got Them - 04/15/2014
Tensions Between IT and Business Leaders Forcing Changes in Enterprise Technology Delivery - 04/15/2014
Sungard Availability Services White Hat Outlines Three Top IT Security Mistakes - 04/14/2014
Don't Let Heartbleed Cause Aches and Pains - 04/14/2014
Next Generation Communications Week in Review - 04/12/2014
Contact Center Solutions Week in Review - 04/12/2014
Contact Center Solutions Week in Review - 04/11/2014

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