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Chris DiMarco Info

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TMCnet Managing Editor

Chris DiMarco is a Managing Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC Chris worked with e-commerce provider Suresource as a contact center representative and development analyst.

Latest Articles

Improve Visibility and Performance with Call Center Wallboards - 02/10/2012
The Smartphone is the Next Call Center Solution - 02/07/2012
The Benefits of Cloud Based Call Center Software - 02/07/2012
Cloud Based Predictive Dialers are the Call Center's Future - 02/07/2012
Video Conferencing on a Budget with Surf Solutions - 02/01/2012
Getting Engaged: Social Media and Building Your Base - 02/01/2012
ITEXPO Supports your Quality Monitoring Needs - 01/31/2012
The Evolving Workplace is Working Smarter and So Should You - 01/30/2012
Powered Tables Promote Expansion in the Call Center - 01/25/2012
Managing Call Center Adherence - 01/25/2012
Listen to Your Customers for a Complete Vision of the Your Challenges - 01/25/2012
Why the Cloud Call Center Trumps its Premise-Based Predecessor - 01/24/2012
Why the Hosted Call Center Trumps its Premise-Based Predecessor - 01/24/2012
Discussing the Expanding Relevance of Cloud with Phone.com - 01/23/2012
Implement the Voice of the Customer for a More Responsive Call Center Experience - 01/18/2012
Ergonomic Call Center Furniture Promotes Agent Success - 01/18/2012
SOPA, the Blackout and What it Means For You - 01/18/2012
What the SOPA/PIPA Black Out is Really Getting At - 01/17/2012
The Contact Center 2012 and Beyond - 01/13/2012
Why Workforce Management Software Should Be on Your Call Center's Wish List - 01/12/2012
Plantronic's UC Toolkit Offers Fledgling Deployments a Roadmap to Success - 01/11/2012
Custom Call Center Furniture is the Way to Go - 01/10/2012
Call Center Outsourcing Market Sees Impressive Growth in 2011, Expects it to Continue in 2012 - 01/10/2012
Call Center Scheduling New Year's Resolutions - 01/10/2012
Five9 Expands to New Office - 01/05/2012
The Voice in 'Voice of the Customer' Still Key to Success - 01/04/2012
Quality Monitoring is Easier with Harmony's Deep Integration - 12/29/2011
At Home Agents as an Alternative to Contact Center Outsourcing - 12/28/2011
An Eventful 2011 for Virtual Call Center Provider Contactual - 12/28/2011
Choose the Right Furniture for your Call Center's Training Room - 12/27/2011
Hosted Contact Center Provider Five9 Reflects on 2011, Looks Forward to 2012 - 12/27/2011
Call Center Wallboards Help Combat Volume Peaks even after the Holidays - 12/23/2011
SIP Phones Week in Review - 12/23/2011
Interior Concepts Virtual Tours are the Instruction Manual for Your Call Center Furniture - 12/22/2011
Five9's New Resource Offers Deeper Understanding of On Demand Call Centers - 12/22/2011
Five9's New Resource Offers a Complete View of What Hosted Contact Centers can Accomplish - 12/21/2011
Reflect on the Year with Call Reporting - 12/16/2011
Is Your Call Center a Top 100 Center? - 12/16/2011
Eliminate Holiday Exhaustion with Ergonomic Call Center Furniture - 12/15/2011
OAISYS Pre-releases Talkument 7.2 with Quality Monitoring Enhancements - 12/15/2011
Mexico-Based Outsourcing Operation Chooses inContact's Contact Center Solutions - 12/14/2011
Call Center Best Practices to Keep Your Holiday Spirit Up - 12/14/2011
Fight Seasonal Volume Spikes with a Hosted Call Center - 12/13/2011
Plantronics' 'Get Ahead' Program is Perfect for the All the Heads in Your Office - 12/13/2011
1-800-GOT-JUNK? Call Recording Implementation Yields Success - 12/13/2011
Why Choose a Cloud-Based Call Center? - 12/13/2011
Contextualizing the Voice of the Customer Provides Insight for Your Operation - 12/07/2011
Track the Voice of Your Customer across Multiple Channels to Provide Quality Intelligence - 12/07/2011
1-800-GOT-JUNK? Uses Virtual Observer to Keep Focus on Contact Center Quality as Call Volume Increases - 12/05/2011
On Demand Call Center Software Offers Relief for the Holidays - 12/01/2011
In the Call Center, Word Of Mouth Goes a Long Way - 12/01/2011
Outfit your Call Center with Furniture that Promotes Collaboration - 11/30/2011
Adherence in Your Call Center Management Strategy - 11/30/2011
West to Acquire HyperCube - 11/30/2011
Gauge Your Call Center's Maturity Levels for More Effective Reporting - 11/28/2011
At Home Call Center Agents On-Demand - 11/23/2011
What is Quality Monitoring? - 11/22/2011
Quality Monitoring Solutions Provide More Information - 11/22/2011
Recording Calls an Essential Component to Quality Monitoring - 11/22/2011
TMC's Black Friday Buying Guide: Get the Goods, Keep Your Sanity - 11/21/2011
BT Conferencing's Hosted Video Solution Receives Upgrade - 11/21/2011
Three Key Point Indicators Your Call Center Should be Monitoring - 11/18/2011
Using Call Recording to Raise Motivation and Improve Call Quality - 11/18/2011
The Customer is Not Always Right: Differentiation Makes Sense in the Call Center - 11/16/2011
TM Group Partners with Elva DMS for more complete Auto Dealer CRM - 11/16/2011
Volkswagen Test Drives Microsoft's Lync 2010 UC Solution on a 100-Day Pilot - 11/16/2011
Video Conferencing to become a Billion Dollar Market in Less Than a Decade - 11/15/2011
Webinar Discusses Strategies for Balancing Customer Engagement with Profitability - 11/14/2011
Home Agents and IVRs Team up to Combat Seasonal Call Volume Peaks - 11/09/2011
Interior Concepts Turns Your Call Center Furniture Vision into Reality - 11/09/2011
DealerSocket's MarketPlace Marketing Campaign Manager Gets Your Dealership Noticed - 11/09/2011
Upcoming Webinar Examines the Benefits of Cloud Call Centers - 11/08/2011
TMCnet Telecommunications Week in Review - 11/05/2011
Social Media of Increasing Importance in Auto Dealer CRM - 10/21/2011
BenchmarkPortal Call Center Campus a Certified Success - 10/20/2011
Call Center Wallboards Empower the BPO Workforce - 10/19/2011
Call Center Furniture: What's in a Chair? - 10/18/2011
Sit to Stand Workstations Offer Relief from Sedentary Office Life - 10/18/2011
In Mobile Computing the Cutting Edge Slices through the Confusion - 10/17/2011
AVer Wins Excellence Award for Video Conferencing Solution - 10/17/2011
Getting the Most out of Your Workforce Management Solution - 10/17/2011
Telax Now Offering Cloud Recording Solutions to Metaswitch Customers - 10/06/2011
Call Center Furniture Tips for National Ergonomics Month - 10/05/2011
Next BenchmarkPortal Event Brings Call Center Certification to San Diego - 10/05/2011
Go Virtual - How your Business Can Profit in the Virtual Contact Center Cloud - simplyCT - 10/05/2011
Apple Announces New iPhone - 10/04/2011
Forecasting Critical to Call Center Management - 10/04/2011
Monet Tweet Tips for Workforce Management Success - 10/03/2011
Plantronics Headsets and the Cisco Cius Come Together for a True UC Experience - 10/03/2011
Things to Take into Consideration When Designing Your Call Center Furniture Layout - 09/29/2011
Cisco Sees the UC Future in Tablets - 09/29/2011
Oreka TR Ready to Test for SIP-Based Media Recording - 09/28/2011
Virtual Contact Center Software at the Heart of U.S. Recovery - 09/27/2011
simplyREPORT - Measuring Contact Center ROI in a Matter of Clicks - 09/27/2011
How Can Virtual Contact Center Software Ease Staffing Challenges? - 09/22/2011
Cloud-Based Call Center Software Can Boost the Economy and Your Pool of Agents - 09/22/2011
Avaya's web.alive Brings Collaboration to Cyberspace - 09/22/2011
Tips for Scheduling your Call Center Staff - 09/21/2011
Unify Call Center Communication with simplyTALK- the simplyCT Agent App Bar - 09/21/2011
Need Real Time Intelligence for your Contact Center Managers? - 09/21/2011
Getting the Most Out of Your Call Center Training Space Comes Down to Furniture - 09/19/2011
Panel Discusses Hosted and Cloud Services Solutions for SMBs - 09/14/2011
Plantronics' Headsets Make Sense with Avaya's UC Solutions - 09/13/2011
BenchmarkPortal Discounts Fall Events and Empowers Call Centers - 09/09/2011
Web Interface Simplifies Call Monitoring for Your Remote Workforce - 09/09/2011
Custom Call Center Furniture Solutions Beat Pre-Fabs Any Day - 09/08/2011
Adding Channels Increases the Need for Forecasting - 09/08/2011
Adding Channels Increases the Need for Forecasting - 09/08/2011
Webinar Suggests Bringing Call Center Solutions Back to Basics - 09/08/2011
What is a Virtual Contact Center Part I: Buzz vs. Benefits - 09/06/2011
What is Virtual Contact Center? Part II - 09/06/2011
Virtual Contact Center Solutions Ease the Challenges of Idle Time - 09/06/2011
Webinar Reveals How Subscription and Usage Billing Drives New Business Models - 09/06/2011
Monitoring Adherence for More Effect Call Center Agents - 09/01/2011
Integration with CRM Makes Hosted Call Centers a Powerful Solution for Businesses - 09/01/2011
Interior Concepts Brings Call Center Design Sensibilities to Classroom Furniture - 09/01/2011
Contactual Welcomes Visitors at Dreamforce 2011 - 08/31/2011
Knoahsoft Upgrades India-Based Operations Facility - 08/31/2011
Satisfy your Workforce for Higher Customer Service Levels - 08/30/2011
Adherence and Call Center Scheduling: Keeping Agents and Customers Happy - 08/30/2011
The Virtual Call Center Empowers Diverse Workforces and Cuts Cost for the SMB - 08/24/2011
Coordinated Systems Spruces up TMC Channels and Offers Two New Whitepapers - 08/24/2011
Tips to Improve the Comfort of Call Center Agents - 08/23/2011
Abandon Rates Provide a Window to Satisfaction and Staff Levels - 08/23/2011
BenchmarkPortal CEO Discusses the Advantages of Benchmarking - 08/23/2011
Spectrum's Wallboard Buy Back Program Provides a Path to More Powerful Call Center Reporting - 08/22/2011
Virtual Call Center Software Provides a Quick Path to Home Agent Operations - 08/19/2011
Five9's Training Sessions Key to Call Center On Demand Literacy - 08/18/2011
Secure Your Call Center with Lockable Pedestals - 08/17/2011
Which Metrics are Right for Your Call Center? - 08/15/2011
Coordinated Systems Reloads TMC Channels with Fresh Design and New Whitepapers - 08/15/2011
This Week in Embedded M2M - 08/12/2011
SmithMicro Discusses the Future of Mobile Protection - 08/11/2011
RCCSP's Call Center Management Boot Camp Caters to Veterans and Greenhorns Alike - 08/11/2011
SMBs Drive the Virtual Call Center Market - 08/11/2011
Open-Source Evangelism and Cloud Call Recording with OrecX Co-Founder - 08/10/2011
Call Center Furniture as Much about Personality as Space - 08/10/2011
Workforce Management Forecasting Solutions Turn Assumptions into Educated Guesses - 08/08/2011
The Why and What in Knowledge Management - 08/08/2011
Webinar Seeks to Detangle the Call Center Agent's Toolbox - 08/08/2011
TMCnet MPLS Week in Review - 08/06/2011
Cloud Based Predictive Dialer is a Competitive Option to an Old Problem - 08/04/2011
Hosted ACDs Offer Tangible Benefits to Call Center Managers - 08/03/2011
Virtual Tours Provide New Vision to Call Center Setup - 08/03/2011
BenchmarkPortal to Feature Certification Sessions at Annual APSUG - 08/02/2011
ISS Space Walk to be Featured on NASA Channel - 08/02/2011
Broadview Podcasts Offer Technology Insight from Product Management Exec - 08/02/2011
Tips for Reducing Stress Injuries in the Call Center - 07/29/2011
ISS Destined for the Drink Once Decommissioned - 07/28/2011
Contactual Exec Wendell Black Talks Company's Current State, Plans for Tomorrow - 07/28/2011
BenchmarkPortal and Cisco Systems Team up for Perspective in the Call Center Space - 07/27/2011
Call Center on Demand Developer Five9 Announces New CTO - 07/27/2011
Hosted Contact Center Provider Five9 Announces New CTO - 07/27/2011
Virtual Call Center Provider Five9 Announces New CTO - 07/27/2011
Broadview Networks' Hosted ACD Service a Smart Choice for Call Centers - 07/26/2011
NexInteractive's Origins give them an Edge in Cloud Based Call Center Deployment - 07/25/2011
Phone-Only Dialer Offers New Way to Empower Remote Agents - 07/25/2011
BenchmarkPortal's Call Center Contest shows Customer Service Managers Where They Stack Up - 07/25/2011
Knoahsoft's Harmony Suite Boosts Agent Performance with Superior Reporting - 07/19/2011
Customer Experience Management: Home Sourcing Makes Sense for any Business - 07/19/2011
Webinar Explores the Implications of 4G and WAN in Business - 07/15/2011
AI Takes a Step in Language Comprehension Thanks to Gaming - 07/14/2011
Virtual Taps Offer Compliance Support for Businesses - 07/14/2011
Electronic Arts Acquires Pop Cap Games - 07/13/2011
BenchmarkPortal Leaders to Speak at 2011 ACCA Symposium - 07/13/2011
Add Stretching Regiments to a Call Center to Reduce Muscle Injury Where Ergonomic Furniture Can't - 07/12/2011
Call Center Wallboards Support Detailed Reporting Strategies - 07/12/2011
CallTalk to Discuss Home Agents this Week - 07/12/2011
CallTalk to Discuss Home Agents this Week - 07/12/2011
Call Center Scheduling Benefits from Workforce Management - 07/12/2011
BenchmarkPortal's Summer Sale makes Call Center Certification Affordable for Every Budget - 07/11/2011
Next Stop Seattle for inContact's Problem Solved Tour - 07/07/2011
Plan Ahead for the Best Possible Call Center Reporting Investment - 07/07/2011
Two Ways Hosted Solutions Improves the Call Center - 07/06/2011
Two Distinct Advantages of the Virtual Call Center - 07/06/2011
The Details of Workforce Management - 07/05/2011
What is Effective Call Center Scheduling? - 07/05/2011
MegaPath Offers MPLS Promotions for New Customers - 07/05/2011
Call Center Wallboards Communicate Actionable Intelligence Fast - 06/30/2011
BenchmarkPortal Early Registration for Call Center Campus- Limited Time and Spots! - 06/30/2011
Shrinkage Addressed with Workforce Management Software - 06/30/2011
What is Effective Call Center Management? - 06/30/2011
OrecX's Cloud Recoding Solutions Provide Deep Language Support. - 06/28/2011
Cloud Call Recording is Easier with Open Source Software - 06/28/2011
Cloud and Open Source Recording Options Grant Flexibility to Your Customer Service - 06/28/2011
Advanced Manufacturing Partnership to Catalyze Robotics Research - 06/28/2011
Ergonomic Call Center Furniture and Accessories Promotes the Health of Your Agents - 06/27/2011
Cloud Based Call Analysis is Essential to the Growing Home Agent Market - 06/24/2011
What is a Hosted Contact Center? - 06/23/2011
What is a Call Center on Demand? - 06/23/2011
CTI Group's Hosted Call Recoding Allows for Increased Agent Performance in Diverse Deployments - 06/23/2011
Call Center Campus Gives Customer Service Providers a Path to Call Center Certification and a Unique Opportunity to Network with Peers - 06/22/2011
Charges against Tech Writer Thrown Out - 06/22/2011
Pre-Paid Debit Card Company Chooses inContact's Hosted Call Center Software - 06/22/2011
Facebook Aids Utah Criminal in Hotel Standoff - 06/22/2011
Pipkin Solutions Bring Focus Back to Workforce Management - 06/21/2011
Interior Concepts Offers Support for your Call Center Furniture Outfitting Experience - 06/21/2011
TopCoder Contest Challenges Kids to Create Space Ready Robots - 06/21/2011
Customer Experience Management Company TeleTech all in on the Home Agent Model - 06/20/2011
Social Media Becoming as Essential to Customer Service as the Call Center - 06/20/2011

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