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Ed Silverstein is an award-winning reporter and editor, who has written for newspapers, national business magazines and online news sites. He has covered technology, business, legal issues, national politics and several other topics. He received a master’s degree in public administration from Harvard.

Latest Articles

What Does WebRTC Mean to Business? WebRTC Evangelist from GENBAND Will Tell All - 10/23/2014
Businesses Need to Offer Customers Seamless Omnichannel Experiences - 10/23/2014
Conference Focuses on Telecom Expense Management Trends - 10/23/2014
Kobil, Jacada Partner on IVR Solution for More Efficient Calls - 10/22/2014
Businesses Need to 'Wow' the Right Customers with Great Customer Service - 10/21/2014
Are You Living 'Customer Experience' at Your Company? - 10/16/2014
Motivate Sales Reps as if They Are Fighter Pilots - 10/16/2014
Broken Utility Pole Leads to Local Power Outage - 10/16/2014
GENBAND Features New OTT, Platform-as-a-Service, and Wi-Fi Solutions - 10/16/2014
Cloud Communication Platform Market Predicted to Jump to $3.2B by 2019 - 10/16/2014
Hughes Provides High-powered B2B Services - 10/15/2014
Anuta Networks Helps Businesses with Network Operations - 10/13/2014
Interface Masters Technologies Continues to Offer Key Products for High Speed Networking Systems - 10/13/2014
iland Provides Public Cloud, Disaster Recovery Services to Companies Worldwide - 10/13/2014
Logicbroker Brings the Best Out of Whatever System You Are Using - 10/13/2014
Extreme Networks Provides a Competitive Advantage to Businesses - 10/13/2014
Telecom IT Services Market to Top $233 Billion by 2019 - 10/10/2014
Nextiva is Paving the Way for Business Communications - 10/09/2014
Banks See Real Benefits from Co-Browsing - 10/09/2014
BroadConnect Telecom USA Revamps Website for Better Service - 10/09/2014
Nebraska State Legislator Wants to Expand Use of Video Conferencing - 10/09/2014
Listen to Employees to Engage Them in the Workplace - 10/06/2014
B2B Buyers Today Are More Informed When Making Purchases - 10/03/2014
Public Sector Poised to Use More BPO for Services - 10/02/2014
Excellent Customer Support Clearly Leads to Higher Revenue Opportunities - 10/02/2014
ABP Prides Itself on Best of Breed IP Tech Products - 09/29/2014
Telecom Consulting Group Helps Agents Close the Deal - 09/29/2014
TeleSpeak Provides Products for Employees Working from Home or Varied Locations Globally - 09/29/2014
Vitelity Continues to Offer Diverse, Innovative Products - 09/29/2014
Call Center Costs Lowered by Using New Solution - 09/29/2014
Small Businesses Can Find Many Benefits from VoIP - 09/29/2014
SAP to Acquire Concur, Expense Management Software Provider - 09/26/2014
Power Outages Caused by Storm Will Lead to Better Planning in Nevada - 09/26/2014
Truphone Makes it Easier to Call Globally - 09/22/2014
Easier for Business to Share Content, Communicate Using SmartBox from PanTerra - 09/19/2014
Omega DevCloud Makes Communications Easier as M2M, IoT Grow in Popularity - 09/19/2014
Red Hat Expects to Play Important Role in IoT for Enterprises - 09/19/2014
RingDNA Improves Sales Performance - 09/19/2014
IVR Finds Another Outlet for Technology - 09/19/2014
Omani Financial Institution Launches IVR Banking Service - 09/19/2014
Lower-Cost, Free Calls via Messaging App Could Impact Market - 09/18/2014
Comings and Goings: Telarus Names New Executive Team - 09/18/2014
OnSIP Continues to Focus on WebRTC - 09/15/2014
IT Helps to Ensure Great Guest Experience at Palms Casino Resort - 09/15/2014
Vertical Improves Business Communications as Trends Change - 09/15/2014
UberConference Eliminates Annoying Experiences from Conferencing - 09/15/2014
LogLogic Provides Visual Analytics Tools to Visually Mine Data - 09/15/2014
Comings & Goings: Telarus Names Tyler Smith to Head Engineering Group - 09/15/2014
TransNexus Makes it Even Easier to Combat Fraud - 09/12/2014
Businesses Need to Weigh Whether to Host in Cloud or On-Premises - 09/12/2014
Businesses Need the Right Technology, Procedures to Send Out Accurate Messages to Consumers - 09/11/2014
'VoPI': The Future of Hosted Phone Systems - 09/11/2014
Small Business Owners Switching to VoIP Need Answers to Basic Questions - 09/11/2014
How to Remember Who Said What on Conference Calls - 09/10/2014
CafeX Looks to the Future with Innovative Solutions - 09/05/2014
Certes Networks Ensures Traffic Protection - 09/05/2014
IT Service Critical for Nevada's Clark County - 09/05/2014
Ways to Get Your Message Out Has Changed as Media, Tech Evolve - 09/05/2014
CradlePoint Continues to Offer Secure Solutions at Distributed Enterprises - 09/05/2014
L.L. Bean Closing Bangor Call Center - 09/05/2014
Telecom Industry Opposes Municipal Broadband as Wisdom of Public Option Is Debated - 09/05/2014
Telarus Partners Stand to Benefit from New Program - 09/05/2014
VoIP Increasingly Popular with Small Businesses - 09/05/2014
Dialing Systems Award Given to Noble Systems Corp - 09/05/2014
Conference Call Services Make Telecommuting Possible - 08/29/2014
Satisfied Customers Will Promote Company's Products, Services - 08/28/2014
US Carriers Compete with Unlimited Data, Texting Plans - 08/28/2014
Viber Challenging Traditional Texting Options - 08/28/2014
Healthcare Workforce Management Systems Market Likely to See Major Jump - 08/28/2014
Opengear Sees 50 Percent Sales Growth as it Celebrates 10th Anniversary - 08/27/2014
Remain 'Culturally' Aware When it Comes to Lead Generation - 08/25/2014
Consider the Many Benefits of Switching to the Cloud to Manage Software Licensing - 08/25/2014
Orlando Utilities Commission, Customers Both Benefit from Unify IVR Tech - 08/25/2014
Fiber Optic Tech Improves Communications in Minnesota - 08/22/2014
Australian Consumers Vent more online about Poor Customer Experiences - 08/22/2014
Emergency Call Centers Send Help Where it's Needed in Alabama - 08/21/2014
WebRTC Solutions Week in Review - 08/16/2014
Call Recording Week in Review - 08/16/2014
Comings and Goings: New CEO for MTN SA - 08/15/2014
Customer Support Should Include Omnichannel Options - 08/15/2014
FCC Requiring All Wireless Carriers to Support Text-to-911 by End of Year - 08/15/2014
LTE Broadcast May Be Key Solution to Meet Increasing Demand for Mobile Data - 08/15/2014
Network Early, Use VoIP Tech from the Start Before Opening a Business - 08/14/2014
UNICOM Doubles Massachusetts Facility Due to Increasing Business - 08/13/2014
Utah County Emergency Alert System to Include VoIP System Users - 08/08/2014
Wheelings & Dealings: BroadSoft Acquires SDD - 08/08/2014
VoLTE Standardization May Be Needed for Critical User Adoption in Europe - 08/08/2014
Businesses Cannot Sell Successfully with Questionable Data - 08/08/2014
Tips on How to Leave a Lasting Impression in Telemarketing Calls - 08/08/2014
More Hiring Underway at Michigan Call Centers - 08/08/2014
'Line' App Increasingly Captures the World's Attention - 08/08/2014
Survey: Enterprise Mobile IT Spend Is Increasing - 08/08/2014
Videotion Demonstrates How Conversation Can Take Place with Many Options - 08/04/2014
Priologic, Pioneer in WebRTC, Offers New Products - 08/01/2014
Vidyo Teleconferencing Includes WebRTC Option - 08/01/2014
Weemo Allows for Easy, Quick Addition of Real-Time Video - 08/01/2014
WebRTC Improves Patient Healthcare as Seen in Demo - 08/01/2014
Microsoft Grows into Dominant Unified Communications Vendor - 07/25/2014
Beware of Call Monitoring Software Restrictions - 07/25/2014
Does the Internet of Things Have Right Focus? - 07/25/2014
Hosted Phone Systems Provide Efficient Emergency Communications - 07/25/2014
SIP Trunking Provides Unique Savings - 07/25/2014
Q'ligent's Vision Offers Analysis, Monitoring for Linear TV - 07/25/2014
Hosted IP PBX Provides Benefits for the Flexible Employee, Manager - 07/25/2014
Workforce Optimization Essential for Hosted Contact Center Vendors - 07/25/2014
Enterprise Software, Services Important for Microsoft - 07/25/2014
Pennsylvania Courthouse May Get More Video/Audio Technology - 07/25/2014
Growth in Speech Technology Market Seen Coming from Tech, Apps and VoIP - 07/25/2014
Study Finds More Residential Customers Opting for VoIP - 07/24/2014
CounterPath Gets Patent for Mobile Network-Based Authentication - 07/24/2014
Consumers, Business Customers Say 'Wow' Over Wow! - 07/21/2014
Videotion Provides a Lively Conversation with Real-Time Communications - 07/18/2014
Voxbone WebRTC Option Now in Beta Version - 07/18/2014
Verint Customers Find Out What Their Customers are Saying on the Web - 07/18/2014
Call Recording Can Improve Marketing for PBX Vendors - 07/18/2014
ABI Research Predicts Changes in LTE Chip Demand for Mobile Devices - 07/18/2014
UNICOM Global Acquires solidDB from IBM - 07/18/2014
Avoid Costly Disruptions with Fault Tolerance - 07/17/2014
Integra to Acquire World Communications - 07/16/2014
Mitel Tops in Total PBX/IP-PBX Extensions Market in Western Europe, EMEA - 07/14/2014
Use Rexcheck When Viewing Properties in Florida - 07/11/2014
Consider Using Virtualized Desktops - 07/11/2014
Mistakes Plague Connecticut's State Insurance Exchange - 07/11/2014
Tennessee's Cumberland Medical Center Selects DataMotion Direct - 07/11/2014
Scaling and Proper Maintenance of VDI - 07/11/2014
Wheelings & Dealings: Cisco Acquires Assemblage - 07/11/2014
Businesses Looking Ahead for Collaboration Technology - 07/11/2014
WebRTC Phone from AudioCodes Selected by Interactive Intelligence - 07/11/2014
Wheelings and Dealings: WiLAN Acquires Patents from Memory Company - 07/10/2014
Arkadin Total Connect Launched as a Hosted Service - 07/10/2014
U.S. Pressures China on Tech Trade Issues - 07/10/2014
Windows Likely to See Boost in PC Shipments in 2015 - 07/10/2014
Pexip, Enabling Technologies Initiative Expands Lync Functionality - 07/10/2014
M2M Evolution Week in Review - 07/05/2014
Virtual Contact Center Provides Flexibility at Princeton - 07/03/2014
GM Voices Becomes Genesys Partner - 07/03/2014
Media Processing Options Available with WebConnect JAVA - 06/30/2014
Verizon Selects Amplidata Himalaya Storage Architecture - 06/27/2014
Avere Helps Customers Find Savings as They Move to the Cloud - 06/27/2014
Axis Communications Continues to Provide Technology as More Organizations Adopt the Cloud - 06/27/2014
CiRBA Offers Higher Density, Lower Risk in Operating Environments - 06/27/2014
Challenges Remain in Moving to the Cloud - 06/27/2014
More Info Released About Intel's 'Knights Landing' Processors - 06/27/2014
Close to 10 Percent Drop Seen in HPC Server Market During Q1 - 06/24/2014
Bango Provides App Store-Quality Payments to Select Digital Merchants - 06/24/2014
Longmont Fiber Network Construction Phase Starts in August - 06/24/2014
Wireless Application Service Provider Market in South Africa Poised to Jump - 06/23/2014
Issues with Mobile Software Licenses Could Lead to Legal Challenges - 06/20/2014
UC Tech Fits the Needs of Satellite Offices - 06/20/2014
Is Verizon Releasing Sony's Xperia Z2 Smartphone with VoLTE Support? - 06/20/2014
Rankings Listed to Help Pick Correct SIP Trunk Provider - 06/20/2014
Texas Instruments Introduces SimpleLink Wi-Fi Platforms for IoT Applications - 06/20/2014
BlackBerry Outperforms Analysts' Projections for Q1 - 06/19/2014
Verizon Continues Fiber-Optic Installation in New York City: Likely Will Miss June Deadline - 06/19/2014
AbacaRx Aids Patient Access to Doctors about Medical Marijuana Use - 06/19/2014
New Version of Adobe Digital Publishing Suite Introduces New Options - 06/19/2014
Real-Time Translation Will Help Expand Capability of Microsoft Lync UC Environments - 06/16/2014
Toshiba's New Hybrid Premises, Cloud Networking Solution Provides Many Benefits for Business Communications - 06/13/2014
HP Helion Network Launched to Benefit Service Providers, Technology Partners - 06/13/2014
Huawei's Enhanced GSM-R System Passes Independent Compliance Test - 06/13/2014
Sonus Networks, Biggest Sequential Revenue Gain for eSBC Market during Q1 - 06/13/2014
Fortinet, Certes Join Blue Orbit SDN & NFV Ecosystem - 06/13/2014
Business Communications Is Increasingly Dynamic, Marked by 'Unified Interactions' - 06/12/2014
Help Ensure Enterprise Regulatory Compliance with Voice Recording - 06/10/2014
Software Test Management Improved with Zephyr for JIRA - 06/10/2014
Three US Cities Try to Expand Fiber Access - 06/10/2014
The Human Touch: Still Important Despite Using Technology for Sales-Lead Generation - 06/10/2014
Power Outage Costs Local Businesses $3M on Graduation Weekend - 06/09/2014
Advanced PDUs Provide Key Benefits in Data Centers - 06/09/2014
Middle East Call Centre Conference Held This Week in Dubai - 06/09/2014
HP ConvergedSystem 900 for SAP HANA Announced - 06/09/2014
Pica8 Open Networking SDN Solutions Successfully Tested from Paris to Beijing - 06/09/2014
Hamburg Getting Developed into Smart City - 06/09/2014
Sonus Networks Will Repurchase 2 Million Shares of Common Stock - 06/09/2014
Aver Informatics Raises $8.5 Million - 06/09/2014
VoIP Service Remains an Option for Landline Phones - 06/09/2014
Better Decision-Making Leads to Improved Business Operations - 06/06/2014
Licensing, Entitlement Management Important for Monetizing IoT - 06/06/2014
Call Recording Has Role to Play in Improving Customer Experience - 06/06/2014
AT&T Uses Real Time Tech to Track Luggage - 06/03/2014
Video Subscription Service Vendors See More Interest from Marketplace - 05/30/2014
Larger Businesses Take Advantage of UC Federation - 05/30/2014
Enterprise Mobility Management Solutions Can Help Meet Security, Management Needs in Public Sector - 05/30/2014
SAP Fiori, Designed Around How People Actually Work - 05/30/2014
Outbound Dialer Systems Are Expected to See Resurgence - 05/30/2014
Twitter Partners with Billboard to Offer Real Time Music Statistics - 05/30/2014
IVR Tech Ideal for Smaller Businesses & Their Unique Needs - 05/28/2014
Genesys Cloud Contact Center Offers Free 30-Day Trial - 05/28/2014
Genesys Premier Edition - Virtual Contact Center Is Economical Option for Many Businesses - 05/28/2014
Opengear Will Soon Release New Remote Management Gateway - 05/28/2014
Enghouse Interactive, Seen as Well-Suited for Lync, Looks for Partners - 05/27/2014
New Survey Reveals Importance of Embedded Analytics - 05/27/2014
Tone Software Offers Managed Service Providers a Success Pack for IP Office Market - 05/27/2014
Allot Communications Solution Improves Network Performance in Public Sector - 05/23/2014
Server Technology Provides Mobile Monitoring Solution to Follow Power Use - 05/22/2014
UNICOM Engineering Introduces S-1600 R3 Server Appliance for Security Applications - 05/22/2014
Speed, Agility Increasingly Important for Enterprise Applications - 05/20/2014
Intel May Soon Offer CPUs with Speeds of 4GHz - 05/16/2014
Virtual, Hybrid Events Give More Reasons to Use Video Managed Services Specialists - 05/16/2014
Virtual Depositions Make Life Easier for Busy Attorneys - 05/16/2014

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