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Ed Silverstein is an award-winning reporter and editor, who has written for newspapers, national business magazines and online news sites. He has covered technology, business, legal issues, national politics and several other topics. He received a master’s degree in public administration from Harvard.

Latest Articles

Fiber Optic Tech Improves Communications in Minnesota - 08/22/2014
Australian Consumers Vent more online about Poor Customer Experiences - 08/22/2014
Emergency Call Centers Send Help Where it's Needed in Alabama - 08/21/2014
WebRTC Solutions Week in Review - 08/16/2014
Call Recording Week in Review - 08/16/2014
Comings and Goings: New CEO for MTN SA - 08/15/2014
Customer Support Should Include Omnichannel Options - 08/15/2014
FCC Requiring All Wireless Carriers to Support Text-to-911 by End of Year - 08/15/2014
LTE Broadcast May Be Key Solution to Meet Increasing Demand for Mobile Data - 08/15/2014
Network Early, Use VoIP Tech from the Start Before Opening a Business - 08/14/2014
UNICOM Doubles Massachusetts Facility Due to Increasing Business - 08/13/2014
Utah County Emergency Alert System to Include VoIP System Users - 08/08/2014
Wheelings & Dealings: BroadSoft Acquires SDD - 08/08/2014
VoLTE Standardization May Be Needed for Critical User Adoption in Europe - 08/08/2014
Businesses Cannot Sell Successfully with Questionable Data - 08/08/2014
Tips on How to Leave a Lasting Impression in Telemarketing Calls - 08/08/2014
More Hiring Underway at Michigan Call Centers - 08/08/2014
'Line' App Increasingly Captures the World's Attention - 08/08/2014
Survey: Enterprise Mobile IT Spend Is Increasing - 08/08/2014
Videotion Demonstrates How Conversation Can Take Place with Many Options - 08/04/2014
Priologic, Pioneer in WebRTC, Offers New Products - 08/01/2014
Vidyo Teleconferencing Includes WebRTC Option - 08/01/2014
Weemo Allows for Easy, Quick Addition of Real-Time Video - 08/01/2014
WebRTC Improves Patient Healthcare as Seen in Demo - 08/01/2014
Microsoft Grows into Dominant Unified Communications Vendor - 07/25/2014
Beware of Call Monitoring Software Restrictions - 07/25/2014
Does the Internet of Things Have Right Focus? - 07/25/2014
Hosted Phone Systems Provide Efficient Emergency Communications - 07/25/2014
SIP Trunking Provides Unique Savings - 07/25/2014
Q'ligent's Vision Offers Analysis, Monitoring for Linear TV - 07/25/2014
Hosted IP PBX Provides Benefits for the Flexible Employee, Manager - 07/25/2014
Workforce Optimization Essential for Hosted Contact Center Vendors - 07/25/2014
Enterprise Software, Services Important for Microsoft - 07/25/2014
Pennsylvania Courthouse May Get More Video/Audio Technology - 07/25/2014
Growth in Speech Technology Market Seen Coming from Tech, Apps and VoIP - 07/25/2014
Study Finds More Residential Customers Opting for VoIP - 07/24/2014
CounterPath Gets Patent for Mobile Network-Based Authentication - 07/24/2014
Consumers, Business Customers Say 'Wow' Over Wow! - 07/21/2014
Videotion Provides a Lively Conversation with Real-Time Communications - 07/18/2014
Voxbone WebRTC Option Now in Beta Version - 07/18/2014
Verint Customers Find Out What Their Customers are Saying on the Web - 07/18/2014
Call Recording Can Improve Marketing for PBX Vendors - 07/18/2014
ABI Research Predicts Changes in LTE Chip Demand for Mobile Devices - 07/18/2014
UNICOM Global Acquires solidDB from IBM - 07/18/2014
Avoid Costly Disruptions with Fault Tolerance - 07/17/2014
Integra to Acquire World Communications - 07/16/2014
Mitel Tops in Total PBX/IP-PBX Extensions Market in Western Europe, EMEA - 07/14/2014
Use Rexcheck When Viewing Properties in Florida - 07/11/2014
Consider Using Virtualized Desktops - 07/11/2014
Mistakes Plague Connecticut's State Insurance Exchange - 07/11/2014
Tennessee's Cumberland Medical Center Selects DataMotion Direct - 07/11/2014
Scaling and Proper Maintenance of VDI - 07/11/2014
Wheelings & Dealings: Cisco Acquires Assemblage - 07/11/2014
Businesses Looking Ahead for Collaboration Technology - 07/11/2014
WebRTC Phone from AudioCodes Selected by Interactive Intelligence - 07/11/2014
Wheelings and Dealings: WiLAN Acquires Patents from Memory Company - 07/10/2014
Arkadin Total Connect Launched as a Hosted Service - 07/10/2014
U.S. Pressures China on Tech Trade Issues - 07/10/2014
Windows Likely to See Boost in PC Shipments in 2015 - 07/10/2014
Pexip, Enabling Technologies Initiative Expands Lync Functionality - 07/10/2014
M2M Evolution Week in Review - 07/05/2014
Virtual Contact Center Provides Flexibility at Princeton - 07/03/2014
GM Voices Becomes Genesys Partner - 07/03/2014
Media Processing Options Available with WebConnect JAVA - 06/30/2014
Verizon Selects Amplidata Himalaya Storage Architecture - 06/27/2014
Avere Helps Customers Find Savings as They Move to the Cloud - 06/27/2014
Axis Communications Continues to Provide Technology as More Organizations Adopt the Cloud - 06/27/2014
CiRBA Offers Higher Density, Lower Risk in Operating Environments - 06/27/2014
Challenges Remain in Moving to the Cloud - 06/27/2014
More Info Released About Intel's 'Knights Landing' Processors - 06/27/2014
Close to 10 Percent Drop Seen in HPC Server Market During Q1 - 06/24/2014
Bango Provides App Store-Quality Payments to Select Digital Merchants - 06/24/2014
Longmont Fiber Network Construction Phase Starts in August - 06/24/2014
Wireless Application Service Provider Market in South Africa Poised to Jump - 06/23/2014
Issues with Mobile Software Licenses Could Lead to Legal Challenges - 06/20/2014
UC Tech Fits the Needs of Satellite Offices - 06/20/2014
Is Verizon Releasing Sony's Xperia Z2 Smartphone with VoLTE Support? - 06/20/2014
Rankings Listed to Help Pick Correct SIP Trunk Provider - 06/20/2014
Texas Instruments Introduces SimpleLink Wi-Fi Platforms for IoT Applications - 06/20/2014
BlackBerry Outperforms Analysts' Projections for Q1 - 06/19/2014
Verizon Continues Fiber-Optic Installation in New York City: Likely Will Miss June Deadline - 06/19/2014
AbacaRx Aids Patient Access to Doctors about Medical Marijuana Use - 06/19/2014
New Version of Adobe Digital Publishing Suite Introduces New Options - 06/19/2014
Real-Time Translation Will Help Expand Capability of Microsoft Lync UC Environments - 06/16/2014
Toshiba's New Hybrid Premises, Cloud Networking Solution Provides Many Benefits for Business Communications - 06/13/2014
HP Helion Network Launched to Benefit Service Providers, Technology Partners - 06/13/2014
Huawei's Enhanced GSM-R System Passes Independent Compliance Test - 06/13/2014
Sonus Networks, Biggest Sequential Revenue Gain for eSBC Market during Q1 - 06/13/2014
Fortinet, Certes Join Blue Orbit SDN & NFV Ecosystem - 06/13/2014
Business Communications Is Increasingly Dynamic, Marked by 'Unified Interactions' - 06/12/2014
Help Ensure Enterprise Regulatory Compliance with Voice Recording - 06/10/2014
Software Test Management Improved with Zephyr for JIRA - 06/10/2014
Three US Cities Try to Expand Fiber Access - 06/10/2014
The Human Touch: Still Important Despite Using Technology for Sales-Lead Generation - 06/10/2014
Power Outage Costs Local Businesses $3M on Graduation Weekend - 06/09/2014
Advanced PDUs Provide Key Benefits in Data Centers - 06/09/2014
Middle East Call Centre Conference Held This Week in Dubai - 06/09/2014
HP ConvergedSystem 900 for SAP HANA Announced - 06/09/2014
Pica8 Open Networking SDN Solutions Successfully Tested from Paris to Beijing - 06/09/2014
Hamburg Getting Developed into Smart City - 06/09/2014
Sonus Networks Will Repurchase 2 Million Shares of Common Stock - 06/09/2014
Aver Informatics Raises $8.5 Million - 06/09/2014
VoIP Service Remains an Option for Landline Phones - 06/09/2014
Better Decision-Making Leads to Improved Business Operations - 06/06/2014
Licensing, Entitlement Management Important for Monetizing IoT - 06/06/2014
Call Recording Has Role to Play in Improving Customer Experience - 06/06/2014
AT&T Uses Real Time Tech to Track Luggage - 06/03/2014
Video Subscription Service Vendors See More Interest from Marketplace - 05/30/2014
Larger Businesses Take Advantage of UC Federation - 05/30/2014
Enterprise Mobility Management Solutions Can Help Meet Security, Management Needs in Public Sector - 05/30/2014
SAP Fiori, Designed Around How People Actually Work - 05/30/2014
Outbound Dialer Systems Are Expected to See Resurgence - 05/30/2014
Twitter Partners with Billboard to Offer Real Time Music Statistics - 05/30/2014
IVR Tech Ideal for Smaller Businesses & Their Unique Needs - 05/28/2014
Genesys Cloud Contact Center Offers Free 30-Day Trial - 05/28/2014
Genesys Premier Edition - Virtual Contact Center Is Economical Option for Many Businesses - 05/28/2014
Opengear Will Soon Release New Remote Management Gateway - 05/28/2014
Enghouse Interactive, Seen as Well-Suited for Lync, Looks for Partners - 05/27/2014
New Survey Reveals Importance of Embedded Analytics - 05/27/2014
Tone Software Offers Managed Service Providers a Success Pack for IP Office Market - 05/27/2014
Allot Communications Solution Improves Network Performance in Public Sector - 05/23/2014
Server Technology Provides Mobile Monitoring Solution to Follow Power Use - 05/22/2014
UNICOM Engineering Introduces S-1600 R3 Server Appliance for Security Applications - 05/22/2014
Speed, Agility Increasingly Important for Enterprise Applications - 05/20/2014
Intel May Soon Offer CPUs with Speeds of 4GHz - 05/16/2014
Virtual, Hybrid Events Give More Reasons to Use Video Managed Services Specialists - 05/16/2014
Virtual Depositions Make Life Easier for Busy Attorneys - 05/16/2014
IBM Announces New B2B Software with More Efficient Connections - 05/16/2014
Insurance Claims Become More Efficient Process with NextGen Technology - 05/15/2014
Microsoft Focusing More on Cloud with New Azure Improvements - 05/15/2014
PrintCommerce Offers Some HTML5 Options for Web-to-Print Products - 05/15/2014
CCC to Open Call Center Soon in Romania - 05/15/2014
Partners, Customers Will Get Choice in Clouds When Citrix Workspace Services Offered Later This Year - 05/15/2014
New 'Cureatr' Features Improve Healthcare Delivery - 05/14/2014
Audible Issues Patch, but Attackers May Have Been Able to Get Access to the Cloud - 05/09/2014
Buyers' Market Booming for PBX Phones - 05/09/2014
Ensure Your Mobile RCS Applications are Safe - 05/09/2014
The 'Calvary' Ready to Respond to Tech Vulnerabilities - 05/09/2014
$20 Smartphones? - 05/08/2014
Alibaba Upcoming IPO Worries Some, Astounds Most - 05/08/2014
Apple Making up Ground but Still Trails the Leader - 05/08/2014
Independent Software Vendors Benefit from eXo OEM Partner Program - 05/08/2014
Heartbleed Bug Reminds Us to Test IP Phones, Other Technology - 05/02/2014
GL Communications Provides Diverse Testing Solutions to Improve Voice Quality - 05/02/2014
Give Your Company Options with Portable Security, Application Testing - 05/02/2014
Brick-and-Mortar Retail Stores to Benefit from New RCS Platform - 05/01/2014
Contact Centers Will Benefit from Communication-enabled Business Processes - 05/01/2014
Squeeze Play: Microsoft to Provide Increased Cloud Storage for Business Users - 05/01/2014
Cloud Used to Collaborate on Speech Analytics Targeting Contact Center Needs - 05/01/2014
Viber Version for iPhone Sports New Design - 05/01/2014
VingCard Elsafe's New Allure RFID Locking System in Place at Cyprus Hotel - 04/30/2014
Violin Memory, Microsoft Develop All-Flash Array Solution - 04/28/2014
iTalk Formulates M2M Medical Marijuana Distribution Deal - 04/28/2014
VMware Q1 Profits Increase with Strong Performance in Services, Licensing - 04/25/2014
At-Home 3D Printing Predicted to Jump in Next 5 Years - 04/25/2014
Diagnostics Market for Infectious Diseases Expands in Developing Economies - 04/25/2014
Content Delivery Networks for eRetailers Lead to Slower Page Loads - 04/25/2014
Bit6 Communications Platform May Be Launched This Summer - 04/25/2014
Smart Grid Communication Tech Companies Get Most VC Funding in Q1 - 04/24/2014
Code Needs to be Written Safely, Regularly Tested - 04/24/2014
China Plans to Use Military Monitoring Tech for Pilots - 04/24/2014
Texas High School Students Use Video Conferencing to Explore the World - 04/24/2014
PBX, IP Technology Improves 911 Responses for Callers Facing Emergencies - 04/24/2014
Call Recording to Assist Diagnoses in Groundbreaking Parkinson's Study - 04/24/2014
ProBoards Provides New White-Label Internet Forum Hosting Service - 04/23/2014
Call Center Software: Week in Review - 04/19/2014
Dark Fiber Week in Review - 04/19/2014
Dark Fiber Week in Review - 04/19/2014
Physicians Interactive Launches iPhone, Android Versions of Omnio Medical App - 04/17/2014
Comings & Goings: Voxox Names Industry Vet National Channel Manager - 04/17/2014
Komodo Selects Peak to Power Cloud Services Platform - 04/17/2014
TalkTalk, BSkyB Partner on Superfast Broadband Project in York, UK - 04/17/2014
UC, VoIP Threats Have Evolved - 04/16/2014
Secure Designs' Vulnerability Management Solution Lowers Security Risks for Networks - 04/16/2014
HTH Chooses Cognizant for Mobile Healthcare Partnership - 04/16/2014
Apple, Intel Say No to Intellectual Ventures - 04/15/2014
Big Data Virtualization Appears to be Hot Trend - 04/11/2014
Partnership Between MindLink Software, Wizor AS Expands Enterprise Chat Across Nordic Nations - 04/11/2014
IPC, TeleWare Group Partner on Mobile Call Compliance Technology - 04/11/2014
Agency Handles Thousands of Calls from French Jews Looking to Immigrate to Israel - 04/11/2014
Ontario Research and Innovation Optical Network (Orion) Conducts Successful Field Test of 400G - 04/11/2014
Tuenti VoIP Service Now Compatible with Web - 04/11/2014
Lightroom Mobile for iPad Now Offered by Adobe - 04/10/2014
Internet of Things Finds Promise with Prodea Systems - 04/10/2014
WhatsApp Offers Prepaid SIMs in Germany on E-Plus - 04/10/2014
Android Operating System May Soon See Improvements with Project Hera - 04/07/2014
Machine to Machine Solutions Week in Review - 04/05/2014
Ministry of Health Optimizes Data Center, WAN Services Thanks to Allot Solutions - 04/04/2014
Connectloud Launches First Product Called uCloud - 04/03/2014
Do You Have a Customer-Experience Driven Contact Center? You Can. - 04/03/2014
Telarus Now Includes ViaWest in Data Center Portfolio - 04/03/2014
FCC Continues to Review Spectrum Use - 04/03/2014
Customers Rely on PortaOne for Billing, Softswitch Solutions - 04/03/2014
vMobile Lets Vitelity Revolutionize Cell Phones for Business Use - 04/03/2014
Super Wi-Fi Provides Alternative Wireless Access - 04/03/2014
Super Wi-Fi Provides Many More Opportunities in Telecom - 04/03/2014
Ciena Helps Unlock the Potential of Networks for Data Center Networking - 04/03/2014
Thinking Cap Can Increase Learning Speed - 04/01/2014
Wheelings & Dealings: Lithium Technologies Acquires Klout - 03/28/2014
Candy Crush Saga Not Sweet Enough for Investors - 03/28/2014

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