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Madhubanti Rudra is a contributing editor for TMCnet.

Latest Articles

Solveforce VoIP Services Now Available for Phoenix Businesses - 10/29/2014
Bandtel to Come Packed with More Value-added Features This November - 10/29/2014
Zayo's IPO Bullish in the New York Stock Exchange - 10/28/2014
Recall Intros New Web-Based Information Management Tool For Enhanced Customer Experience - 10/28/2014
Gift Specialists Harry & David on Call Center Hiring Spree - 10/27/2014
Startek Expanding In Philippines, Opens Fourth Call Center Facility - 10/27/2014
Liquid Telecom Partners with NTT for High Quality IP Services in Africa - 10/22/2014
Freescale Launches SABRE AI Development System - 10/22/2014
Verizon Launched App Development Contest - 10/22/2014
Vocalcom Intros Cloud-based Contact Center Solution for US SMBs - 10/21/2014
Windstream Launches Student Contest for Connected Future - 10/17/2014
Opower's Customer Engagement Platform Gets a Makeover with New Analytic Tools - 10/15/2014
Russian Telecom Leveraging VideoMost for Cloud Videoconferencing Service - 10/15/2014
TIM Brasil Making Long Haul DWDM Network Smarter with Coriant's Multi-Haul Transport Platform - 10/14/2014
Appmethod Apps for IoT Age Connected Drones - 10/14/2014
Alta Vista Technology Enhances Its Portfolio with Intacct Cloud Financial Applications - 10/13/2014
Agility Health Practice Management Software Available Across North America - 10/10/2014
Solveforce Expands Choice - 10/10/2014
Genesis Gaming's Robyn Compatible with Both Flash and HTML5 - 10/10/2014
Freescale Intros Internet of Things Gateway Reference Design - 10/09/2014
Riverbed Intros 'ADC-As-A-Service' for Companies Moving to Hybrid Cloud - 09/23/2014
TrueConf Becomes RUSSOFT Member, Set to Advocate for Domestic IT Developers - 09/23/2014
Lightower Establishes Network Presence in Downtown Philadelphia - 09/19/2014
3C Contact Services Announces New Client Wins - 09/19/2014
Pakistan's Influential Trade and Commerce Body Adopts Video Conferencing to Boost Overseas Business - 09/15/2014
Award Winning UK Hotel's Conferencing Package Loaded with Extreme Team Building Activities - 09/15/2014
Agriculture Ministry of India Launches New Service for Transport Sector - 09/15/2014
Study: India the Most Powerful Driver of the Mobile Advertising in APAC - 09/15/2014
New Cloud Solution Delivers Higher Capabilities for the Blended Call Center - 09/12/2014
Abu Dhabi Education Council's Finds Order with New Customer Management System - 09/12/2014
Businesses are Appreciating Callcenterpros' New, Intuitive 'Third Party Verification' Services - 09/11/2014
Unique Tools, Processes Help Wipro Achieve Strong Customer Satisfaction Scores - 09/11/2014
Call Center Company Laurus International Hosting Job Fair for Thousands of Positions - 09/11/2014
MultiTech Powering AT&T Developer Program Through Sponsorship - 09/10/2014
FiberTech Networks Pumping Fresh Oxygen into Detroit Job Market - 09/10/2014
Vodafone's Cloud Based UC Solution Debuts in the UK - 09/10/2014
Indian Contact Centers Saving Big on International Calls - 09/10/2014
RCN Comes to the 'World's Most Famous Office Building' - 09/08/2014
Genesys Acquires System Integrator - 09/08/2014
tw telecom's Smart Networking Solutions for the Boston Area Businesses Moving to Cloud - 09/08/2014
Teleperformance Hiring 750 Call Center Employees for New Kentucky Facility - 09/08/2014
ICG Rebrands Itself as Actua, All Set to Take the Plunge into Multi-Vertical Cloud Markets - 09/05/2014
transcosmos, Oracle Japan and INTEC Team Up To Deliver Omni-Channel Customer Support - 09/03/2014
With over 100 Million Users Opera is Singing a Happy Song - 08/27/2014
Xorcom CompletePBX Systems Now Available at VoIP Supply - 08/27/2014
Dialog Semiconductor and Energous Team Up To Make Charging Without Wires Reality - 08/26/2014
Website Debuts to Help Businesses Find Best VoIP Products and Services - 08/25/2014
Research Finds Huawei and Metaswitch Are the Standout IMS/VoIP Vendors - 08/21/2014
Cyan Helping Brazil with Smart Grid Initiatives, Reports Successful Launch Of Second Cylec Pilot - 08/20/2014
Surge in Mobile Workforce and Proliferation of Smartphones Fueling Growth in Global UC Market - 08/20/2014
CCS Insight Predicts Over 250 Million Smart Wearables Will be in Use by 2018 - 08/19/2014
Wheelings & Dealings: Capital Fuels Growth for Unified Office - 08/19/2014
New Call Center Program Puts Focus on Skill Development and Corporate Tie-up - 08/15/2014
APAC Customer Services Set To Hire 200 New Agents and Supervisors - 08/14/2014
Muscat Municipality's E-Services Offerings Draw Overwhelming Response from Citizens - 08/13/2014
BCC Research-Fiber Optic Sensors is Going to Be a $2.2 Billion Market Globally by 2018 - 08/13/2014
NetFortris Intros Dodd-Frank Compliant Unified Communications Solution for Financial Sector - 08/07/2014
Contact Center Systems Market to Grow in Latin America - 08/07/2014
Salesforce Desk.Com Enables Fast-Growing Company to Offer Video-Supported Customer Service - 08/06/2014
Managing Gift Cards Becomes Easier with Enhanced Amazon Wallet - 07/31/2014
Micromax Invest in Brocade Ethernet to Power New Virtualized Data Center - 07/31/2014
Sitel Makes Presence Known in Global Customer Care BPO Space with Top ISG Ranking - 07/30/2014
Act Broadband Launches Digital Campaign to Celebrate Its Rebranded Identity - 07/30/2014
Maker of Xmax Fixed and Mobile Broadband Solution Wins Second Army Subcontract - 07/29/2014
Toshiba Receives Top Honor from TMC for Its IPledge Application Server - 07/29/2014
State-run Telco Refuses to Provide Fiber Resources for India's Ambitious G2C E-Services Project - 07/28/2014
Datamark Talks Benefits of a Bi-Lingual Call Center Staff - 07/28/2014
Top Image Systems Acquires eGistics as Part of Its Cloud Centric Growth Strategy - 07/21/2014
Telesphere Bolsters Its Presence in Mid-Atlantic States Through Partnership with CNSG - 07/18/2014
Telesphere Bolsters Its Presence in Mid-Atlantic States Through Partnership with CNSG - 07/18/2014
Siemens Convergence Bringing Oracle Service Cloud to Central and East European Markets - 07/18/2014
US BPO Player Filling 200 Jobs at Its Costa Rican Facility - 07/16/2014
California Leads the Nation in Clean Technology - 07/16/2014
Indian Call Center Workers Vulnerable To Diabetes - 07/16/2014
Fresh Round of Funding Will Help Vidyo to Bring Video Communication to IoT - 07/15/2014
HP Teams with Microsoft and Intel to Deliver Optimized Business Mobility Solutions for Today's Mobile Workforce - 07/15/2014
InterCloud Reported Surge in the Next Generation Network Solution Sales - 07/15/2014
Motel 6 Mobile App Is Now Google Wallet-Ready - 07/10/2014
Qualcomm and NTTDOCOMO Introduces First Large-Scale Commercial VoLTE Services in Japan - 07/09/2014
Cablevision Enters the Managed Video Conferencing Space with the Expansion of Its Lightpath Offering - 07/08/2014
More Schools Using Video Conferencing To Make Learning Easier - 07/07/2014
Five9 Makes Deloitte's Fast 500 List - 07/07/2014
Accenture Helping India's Largest Bank to Put Technology at the Heart of its Business Strategy - 07/02/2014
Comings & Goings: Vox Welcomes Chanley Geveshausen as New Director of Contact Center Solutions - 07/02/2014
Forrester: Increased Investments for Social Customer Service Technologies in 2014 - 07/01/2014
With Android Wear, Enjoy Complete Control Over Wink-Supported Smart Products - 07/01/2014
SAP Expanding BPO Operations at Philippines - 06/30/2014
Zoom's Cloud-based Meeting Services Available for Australian Academics and Researchers - 06/30/2014
Revamped OnForce iOS and Android App Is All Set to Give Big Boost to Worldwide Freelancer Economy - 06/27/2014
With New Analytics Capabilities, Revamped Zendesk Insights Promises to Deliver Deeper Understanding of Customers - 06/27/2014
Telecom Foundation Extends Funds to Help Bridge Digital Gaps Across Kiwi Schools - 06/27/2014
RingCentral Duo Named to 2014 Women of the Channel List - 06/20/2014
RingCentral Duo Named to CRN Magazine's 2014 Women of the Channel List - 06/20/2014
Next Gen Jamvee Promises to Take Collaboration to the Next Level - 06/19/2014
Aussie Retailer Hires Wipro for SAP Overhaul - 06/17/2014
Vodafone's OneNet Services Overcome the UC Standardization Hurdles, Driving a Worldwide Adoption - 06/17/2014
NTT Plans Global Rollout for Arcstar Conferencing Services - 06/16/2014
Equiinet's Communication Solutions to Launch in Midwest - 06/16/2014
In The Chat Now Comes Complete With SMS Feature Allowing Businesses to Expand Customer Service Options - 06/12/2014
MSAB XRY Version 6.0 to Support Wide Array of Apps - 06/10/2014
Virtus Selects Zayo to Provide High-Bandwidth Infrastructure Services in London - 06/09/2014
Pactera First Chinese Company to Crack IAOP Top 10 - 06/09/2014
Cigna Hires 100 Customer Service Personnel for Pittsburgh Contact Center - 06/06/2014
FCR to Bring 100 Call Center Jobs to Grants Pass with the Expansion of the Existing Facility - 06/06/2014
Fusion's Cloud Connections to Further Enhance Bonding between the City Of Englewood and the Hospital It Houses - 06/05/2014
UNICOM Attains Gold Level Partner Status from Microsoft - 06/05/2014
TrueBlue Acquires Seaton Corp in Multimillion-Dollar Deal - 06/04/2014
Telemate's Inmate Communication Solution Caused Drop in the Violence in Utah County Jail - 06/04/2014
Envivio Revamps Global Customer Support Team, Announces Top-Level Appointment - 06/03/2014
CareTouch Expanded Customer Care Team - 06/02/2014
inContact Integrates WFO Solution into its Cloud Call Center Offering - 06/02/2014
Northrop Grumman Subsidy Helps Airports Authority of India Enhance Ground-To-Air Communications - 05/28/2014
Internet Marketing Provider Emarketing247 to Offer Outbound Call Center Services - 05/28/2014
Bundled Offering: The Future of Brazilian Telecom Market - 05/28/2014
Illinois College Offers Real World Curriculum - 05/23/2014
Twiliow Price-Cut For 5 European Markets - 05/23/2014
Starwood Hotels & Resorts Improves Witchita Call Center - 05/23/2014
EU Mandates All New Cars be Equipped with 'Black Box' - 05/20/2014
Claricall Launches ViBE-Enabled Network For Global Clientele - 05/13/2014
Claricall Launches Vibe-Enabled Network For Global Clientele - 05/13/2014
Armed With New Team, ShoreTel Set to Make its Presence Felt in the US Healthcare Industry - 05/09/2014
Avnet Memec, Quectel Bring M2M-Focused Wireless Modules to Europe - 05/08/2014
Algerie Telecom Contracts Ericsson to Deploy North Africa's First VoLTE Network - 05/07/2014
TW Telecom Expands Network in Bay Area - 05/07/2014
IBM's Softlayer Platform Making Miami's St. Thomas University Cloud-Ready - 05/07/2014
Philippine's Call Center Sector Will Retain Growth Momentum in the Upcoming Years, Predicts CCAP - 05/05/2014
Telarus Set To Attain Bigger Heights With New Leadership - 05/05/2014
Prudential's New Tech Services Center Offering Jobs to Military Vets - 05/05/2014
Video Conferencing Facility Launched In Pakistan to Protect Investors' Security - 05/02/2014
Grid Connect Rolls out Wireless Sensors Line-Up Joins The Growing Roster Of IoT Companies - 05/01/2014
Enghouse Interactive Intros Communications Center 8.0 - 05/01/2014
Mcleod Software Ramps Up Its Enterprise App Software Offering For Carriers And Logistics Companies - 04/29/2014
Simple Bookkeeping Solutions intros 'Virtual Accounts Department' for SMBs - 04/29/2014
Acclaro to Translate Airbiquity's Connected Car Platform in Multiple Languages - 04/28/2014
Charity Organization ZC Bringing Specialized Neuro-Rehabilitation Care to Morcco Using TruClinic's Web-Based Video Conferencing - 04/25/2014
325 Hudson Wins a New Client in Global Cloud Xchange for its Meet Me Room Environment - 04/23/2014
Oman's BankDhofar Intros New Services at Its Call Center Using Latest IVR Technologies - 04/22/2014
GE Providiing Technologies to Brazil's Power Sector - 04/11/2014
SAP and Accenture Deepen Partnership - 04/11/2014
Convergent Outsourcing using Touchpoint One Finalists in ICMI's Best Use of Technology Category - 04/11/2014
Tableau Cloud Analytics Emerges As the Next Step of Business Innovation - 04/10/2014
Wheelings & Dealings:'s Call Center Customers to Be Served by OpenTech Alliance - 04/04/2014
WhatsApp-Inspired VoIP Android App Awaaz Creates Ripples At Google Play - 04/04/2014
Zayo All Set to Expand Its San Francisco Fiber Network by More Than 50 Percent - 04/04/2014
CEF's 'Open Cloud Project' Debuts to Bolster Development of CloudE 1.0 Open Cloud Framework - 04/03/2014
Comings & Goings: Alteva Expects to Drive Long-term Shareholder Value with Management Reshuffle - 04/02/2014
Velocity's VoIP Portal Debuts as a One-stop Shop of the Company's Offered VoIP Services - 04/01/2014
New Patented SaaS Sales Acceleration Technology Helps with Flexible Pricing - 03/31/2014
NewVoiceMedia Expands Footprint In the US, Adds Two New Cloud Nodes - 03/28/2014
Video and Internet Technology Eases the Call Center Executive Searches in America - 03/28/2014
Medical Marijuana Industry Focused Technology Provider Brings 50 Call Center Jobs to St George, Utah - 03/21/2014
FreedomVoice Offers New Benefits for Partners - 03/20/2014
MDLsolutions Provides the Republicans a Dialing Fix - 03/20/2014
Avnet Technology Solutions Recognized for Its Innovative Supply Chain System - 03/19/2014
SaaS Sales Lead Management CRM Solution Provider LeadMaster Turns 16 - 03/13/2014
Videoconferencing in Healthcare: Technology Helping Distant Family Members to Be Part of the On-facility Caregiving Process - 03/13/2014
Rentsys Leverages Trustcomm's Services to Expand Disaster Recovery Offering - 03/10/2014
Social Customer Service Platform Conversocial Debuts Solution for the Customer Service Agents on Social Media - 03/07/2014
Comings & Goings: Dave Shier Becomes GENBAND's New SVP of Sales for Canada - 03/05/2014
CIM Provider Servion Bringing Verint's Actionable Intelligence Solutions to Indian Market - 03/05/2014
IT Company Sees Huge Cost Savings with Intuitive Dashboards - 03/05/2014
Hosted Cloud Application Expert iCore Expands Its Footprint into Philadelphia, Pennsylvania - 02/27/2014
Unirisx Looks to Expand Its Presence in Malaysia's Insurance Market - 02/27/2014
Comings & Goings: Prior to New Product Release Monolith Software Expands Its Leadership Team with 3 Key Hires - 02/27/2014
Synthetix Moves to a New Address to Accommodate Its Ramped Up Workforce - 02/21/2014
Growing Importance of Satellite Connectivity Solutions in M2M Monitoring Services - 02/21/2014
Fieldglass Scores High for Workforce Management - 02/21/2014
Basware Lands Atop Global Finance Magazine's Annual Ranking of the World's Best Treasury And Cash Management Providers - 02/20/2014
Foehn Releases Rekord for Zendesk - 02/19/2014
Indian Court Welcomes Video Conferencing in Marriage Registration - 02/19/2014
Videoconferencing in Court? - 02/14/2014
RLCB Stepping out of the Textile Business, Going on with Its Call Center Operation in Raleigh - 02/13/2014
Drishti-Soft Organizes Training Program for Global Partners to Boost Sales Process - 02/13/2014
New Crowdfunding Platform Clean Reach Debuts to Address Funding Gaps in Highly Promising Ocean Energy Industry - 02/12/2014
Western Power Products and SeeControl's SaaS Tracking Solution Debuts for the Small Farm Operators - 02/12/2014
Vocantas' Scaller Solution Integrates Jacada Platform for Visual IVR Capabilities - 02/07/2014 Launches Marketplace for Outbound Telemarketing Services - 02/07/2014
Wheelings & Dealings: CallidusCloud Brings the Power of Social Media to Its Lead to Money Solutions through the Acquisition of LeadRocket - 02/07/2014
ViaWest Debuts in Arizona's Colocation Market with Environment Friendly Phoenix Data Center - 02/05/2014
Melissa Data Intros Address Auto-completion Tool for the Entry-level Elimination of Data Entry Errors - 02/05/2014
FairPoint Brings Broadband to More Than 10,400 Homes and Businesses in Maine - 01/30/2014
Next Week's Frost & Sullivan-sponsored Event to Discuss Key Trends Shaping European M2M Market in 2014 - 01/30/2014
Dominion Virginia Power's Customer-focused E-Business Programs Recognized Among Utility Industry's Best Practices - 01/24/2014
Face To Face Live Brings Its HD and Mobile Videoconferencing Offering to Latin American Markets - 01/22/2014
SAAS Test Environments Booking System Debuts at - 01/20/2014
Australia Japan Cable Upgrades Network Capacity with Infinera Intelligent Transport Network - 01/16/2014
Aspire Readies its Call and Contact Center Division for 21st Century Business - 01/15/2014
NextBee's Loyalty Program Leverages the Power of Social Media and Cloud Computing to Churn Brand Advocates out of Casual Customers - 01/15/2014
DoctorSites Hooks Up With Payment Solution Provider, SwervePay - 01/15/2014
Straight Path Announces a Settlement to Its Patent-feud with Internet Service Provider Bandwidth.Com - 01/14/2014
Yet Another BT Price Hike - UK Businesses Likely to Cut Costs with VoIP - 01/10/2014
Wilsonart Finds New Logistics Partner for Office Furniture Distribution - 01/09/2014
Simplify360 Launches Contact Centre 2.0 to Help BPO Industry Go Social in 2014 - 01/09/2014
Hyundai Using Covisint Cloud-Based Platform to Integrate Google Glass into Its Upcoming Sedan - 01/08/2014
IVR Technology Successfully Mobilizes Grass-Roots Environmental Drive - 12/13/2013
Recent Research Report Identifies Equinix, Telecitygroup and Interxion as Top Performers in EMEA Colocation Market - 11/27/2013
PunchTab's Advanced Loyalty Technology Platform Gaining Traction among Global Customers - 11/27/2013
EXFO Donates Testing Units for Infrastructure Rebuild in Typhoon-hit Philippines - 11/27/2013
Otto Group's Domestic and International Ecommerce Businesses Go Live with Computop's Paygate Solution - 11/27/2013
Dial One for America Bill Garnering Support from Communication Workers - 11/26/2013





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