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Latest Articles

Sitel Makes Presence Known in Global Customer Care BPO Space with Top ISG Ranking - 07/30/2014
Act Broadband Launches Digital Campaign to Celebrate Its Rebranded Identity - 07/30/2014
Maker of Xmax Fixed and Mobile Broadband Solution Wins Second Army Subcontract - 07/29/2014
Toshiba Receives Top Honor from TMC for Its IPledge Application Server - 07/29/2014
State-run Telco Refuses to Provide Fiber Resources for India's Ambitious G2C E-Services Project - 07/28/2014
Datamark Talks Benefits of a Bi-Lingual Call Center Staff - 07/28/2014
Top Image Systems Acquires eGistics as Part of Its Cloud Centric Growth Strategy - 07/21/2014
Telesphere Bolsters Its Presence in Mid-Atlantic States Through Partnership with CNSG - 07/18/2014
Telesphere Bolsters Its Presence in Mid-Atlantic States Through Partnership with CNSG - 07/18/2014
Siemens Convergence Bringing Oracle Service Cloud to Central and East European Markets - 07/18/2014
US BPO Player Filling 200 Jobs at Its Costa Rican Facility - 07/16/2014
California Leads the Nation in Clean Technology - 07/16/2014
Indian Call Center Workers Vulnerable To Diabetes - 07/16/2014
Fresh Round of Funding Will Help Vidyo to Bring Video Communication to IoT - 07/15/2014
HP Teams with Microsoft and Intel to Deliver Optimized Business Mobility Solutions for Today's Mobile Workforce - 07/15/2014
InterCloud Reported Surge in the Next Generation Network Solution Sales - 07/15/2014
Motel 6 Mobile App Is Now Google Wallet-Ready - 07/10/2014
Qualcomm and NTTDOCOMO Introduces First Large-Scale Commercial VoLTE Services in Japan - 07/09/2014
Cablevision Enters the Managed Video Conferencing Space with the Expansion of Its Lightpath Offering - 07/08/2014
More Schools Using Video Conferencing To Make Learning Easier - 07/07/2014
Five9 Makes Deloitte's Fast 500 List - 07/07/2014
Accenture Helping India's Largest Bank to Put Technology at the Heart of its Business Strategy - 07/02/2014
Comings & Goings: Vox Welcomes Chanley Geveshausen as New Director of Contact Center Solutions - 07/02/2014
Forrester: Increased Investments for Social Customer Service Technologies in 2014 - 07/01/2014
With Android Wear, Enjoy Complete Control Over Wink-Supported Smart Products - 07/01/2014
SAP Expanding BPO Operations at Philippines - 06/30/2014
Zoom's Cloud-based Meeting Services Available for Australian Academics and Researchers - 06/30/2014
Revamped OnForce iOS and Android App Is All Set to Give Big Boost to Worldwide Freelancer Economy - 06/27/2014
With New Analytics Capabilities, Revamped Zendesk Insights Promises to Deliver Deeper Understanding of Customers - 06/27/2014
Telecom Foundation Extends Funds to Help Bridge Digital Gaps Across Kiwi Schools - 06/27/2014
RingCentral Duo Named to 2014 Women of the Channel List - 06/20/2014
RingCentral Duo Named to CRN Magazine's 2014 Women of the Channel List - 06/20/2014
Next Gen Jamvee Promises to Take Collaboration to the Next Level - 06/19/2014
Aussie Retailer Hires Wipro for SAP Overhaul - 06/17/2014
Vodafone's OneNet Services Overcome the UC Standardization Hurdles, Driving a Worldwide Adoption - 06/17/2014
NTT Plans Global Rollout for Arcstar Conferencing Services - 06/16/2014
Equiinet's Communication Solutions to Launch in Midwest - 06/16/2014
In The Chat Now Comes Complete With SMS Feature Allowing Businesses to Expand Customer Service Options - 06/12/2014
MSAB XRY Version 6.0 to Support Wide Array of Apps - 06/10/2014
Virtus Selects Zayo to Provide High-Bandwidth Infrastructure Services in London - 06/09/2014
Pactera First Chinese Company to Crack IAOP Top 10 - 06/09/2014
Cigna Hires 100 Customer Service Personnel for Pittsburgh Contact Center - 06/06/2014
FCR to Bring 100 Call Center Jobs to Grants Pass with the Expansion of the Existing Facility - 06/06/2014
Fusion's Cloud Connections to Further Enhance Bonding between the City Of Englewood and the Hospital It Houses - 06/05/2014
UNICOM Attains Gold Level Partner Status from Microsoft - 06/05/2014
TrueBlue Acquires Seaton Corp in Multimillion-Dollar Deal - 06/04/2014
Telemate's Inmate Communication Solution Caused Drop in the Violence in Utah County Jail - 06/04/2014
Envivio Revamps Global Customer Support Team, Announces Top-Level Appointment - 06/03/2014
CareTouch Expanded Customer Care Team - 06/02/2014
inContact Integrates WFO Solution into its Cloud Call Center Offering - 06/02/2014
Northrop Grumman Subsidy Helps Airports Authority of India Enhance Ground-To-Air Communications - 05/28/2014
Internet Marketing Provider Emarketing247 to Offer Outbound Call Center Services - 05/28/2014
Bundled Offering: The Future of Brazilian Telecom Market - 05/28/2014
Illinois College Offers Real World Curriculum - 05/23/2014
Twiliow Price-Cut For 5 European Markets - 05/23/2014
Starwood Hotels & Resorts Improves Witchita Call Center - 05/23/2014
EU Mandates All New Cars be Equipped with 'Black Box' - 05/20/2014
Claricall Launches ViBE-Enabled Network For Global Clientele - 05/13/2014
Claricall Launches Vibe-Enabled Network For Global Clientele - 05/13/2014
Armed With New Team, ShoreTel Set to Make its Presence Felt in the US Healthcare Industry - 05/09/2014
Avnet Memec, Quectel Bring M2M-Focused Wireless Modules to Europe - 05/08/2014
Algerie Telecom Contracts Ericsson to Deploy North Africa's First VoLTE Network - 05/07/2014
TW Telecom Expands Network in Bay Area - 05/07/2014
IBM's Softlayer Platform Making Miami's St. Thomas University Cloud-Ready - 05/07/2014
Philippine's Call Center Sector Will Retain Growth Momentum in the Upcoming Years, Predicts CCAP - 05/05/2014
Telarus Set To Attain Bigger Heights With New Leadership - 05/05/2014
Prudential's New Tech Services Center Offering Jobs to Military Vets - 05/05/2014
Video Conferencing Facility Launched In Pakistan to Protect Investors' Security - 05/02/2014
Grid Connect Rolls out Wireless Sensors Line-Up Joins The Growing Roster Of IoT Companies - 05/01/2014
Enghouse Interactive Intros Communications Center 8.0 - 05/01/2014
Mcleod Software Ramps Up Its Enterprise App Software Offering For Carriers And Logistics Companies - 04/29/2014
Simple Bookkeeping Solutions intros 'Virtual Accounts Department' for SMBs - 04/29/2014
Acclaro to Translate Airbiquity's Connected Car Platform in Multiple Languages - 04/28/2014
Charity Organization ZC Bringing Specialized Neuro-Rehabilitation Care to Morcco Using TruClinic's Web-Based Video Conferencing - 04/25/2014
325 Hudson Wins a New Client in Global Cloud Xchange for its Meet Me Room Environment - 04/23/2014
Oman's BankDhofar Intros New Services at Its Call Center Using Latest IVR Technologies - 04/22/2014
GE Providiing Technologies to Brazil's Power Sector - 04/11/2014
SAP and Accenture Deepen Partnership - 04/11/2014
Convergent Outsourcing using Touchpoint One Finalists in ICMI's Best Use of Technology Category - 04/11/2014
Tableau Cloud Analytics Emerges As the Next Step of Business Innovation - 04/10/2014
Wheelings & Dealings: USstoragesearch.com's Call Center Customers to Be Served by OpenTech Alliance - 04/04/2014
WhatsApp-Inspired VoIP Android App Awaaz Creates Ripples At Google Play - 04/04/2014
Zayo All Set to Expand Its San Francisco Fiber Network by More Than 50 Percent - 04/04/2014
CEF's 'Open Cloud Project' Debuts to Bolster Development of CloudE 1.0 Open Cloud Framework - 04/03/2014
Comings & Goings: Alteva Expects to Drive Long-term Shareholder Value with Management Reshuffle - 04/02/2014
Velocity's VoIP Portal Debuts as a One-stop Shop of the Company's Offered VoIP Services - 04/01/2014
New Patented SaaS Sales Acceleration Technology Helps with Flexible Pricing - 03/31/2014
NewVoiceMedia Expands Footprint In the US, Adds Two New Cloud Nodes - 03/28/2014
Video and Internet Technology Eases the Call Center Executive Searches in America - 03/28/2014
Medical Marijuana Industry Focused Technology Provider Brings 50 Call Center Jobs to St George, Utah - 03/21/2014
FreedomVoice Offers New Benefits for Partners - 03/20/2014
MDLsolutions Provides the Republicans a Dialing Fix - 03/20/2014
Avnet Technology Solutions Recognized for Its Innovative Supply Chain System - 03/19/2014
SaaS Sales Lead Management CRM Solution Provider LeadMaster Turns 16 - 03/13/2014
Videoconferencing in Healthcare: Technology Helping Distant Family Members to Be Part of the On-facility Caregiving Process - 03/13/2014
Rentsys Leverages Trustcomm's Services to Expand Disaster Recovery Offering - 03/10/2014
Social Customer Service Platform Conversocial Debuts Solution for the Customer Service Agents on Social Media - 03/07/2014
Comings & Goings: Dave Shier Becomes GENBAND's New SVP of Sales for Canada - 03/05/2014
CIM Provider Servion Bringing Verint's Actionable Intelligence Solutions to Indian Market - 03/05/2014
IT Company Sees Huge Cost Savings with Intuitive Dashboards - 03/05/2014
Hosted Cloud Application Expert iCore Expands Its Footprint into Philadelphia, Pennsylvania - 02/27/2014
Unirisx Looks to Expand Its Presence in Malaysia's Insurance Market - 02/27/2014
Comings & Goings: Prior to New Product Release Monolith Software Expands Its Leadership Team with 3 Key Hires - 02/27/2014
Synthetix Moves to a New Address to Accommodate Its Ramped Up Workforce - 02/21/2014
Growing Importance of Satellite Connectivity Solutions in M2M Monitoring Services - 02/21/2014
Fieldglass Scores High for Workforce Management - 02/21/2014
Basware Lands Atop Global Finance Magazine's Annual Ranking of the World's Best Treasury And Cash Management Providers - 02/20/2014
Foehn Releases Rekord for Zendesk - 02/19/2014
Indian Court Welcomes Video Conferencing in Marriage Registration - 02/19/2014
Videoconferencing in Court? - 02/14/2014
RLCB Stepping out of the Textile Business, Going on with Its Call Center Operation in Raleigh - 02/13/2014
Drishti-Soft Organizes Training Program for Global Partners to Boost Sales Process - 02/13/2014
New Crowdfunding Platform Clean Reach Debuts to Address Funding Gaps in Highly Promising Ocean Energy Industry - 02/12/2014
Western Power Products and SeeControl's SaaS Tracking Solution Debuts for the Small Farm Operators - 02/12/2014
Vocantas' Scaller Solution Integrates Jacada Platform for Visual IVR Capabilities - 02/07/2014
Outbounders.com Launches Marketplace for Outbound Telemarketing Services - 02/07/2014
Wheelings & Dealings: CallidusCloud Brings the Power of Social Media to Its Lead to Money Solutions through the Acquisition of LeadRocket - 02/07/2014
ViaWest Debuts in Arizona's Colocation Market with Environment Friendly Phoenix Data Center - 02/05/2014
Melissa Data Intros Address Auto-completion Tool for the Entry-level Elimination of Data Entry Errors - 02/05/2014
FairPoint Brings Broadband to More Than 10,400 Homes and Businesses in Maine - 01/30/2014
Next Week's Frost & Sullivan-sponsored Event to Discuss Key Trends Shaping European M2M Market in 2014 - 01/30/2014
Dominion Virginia Power's Customer-focused E-Business Programs Recognized Among Utility Industry's Best Practices - 01/24/2014
Face To Face Live Brings Its HD and Mobile Videoconferencing Offering to Latin American Markets - 01/22/2014
SAAS Test Environments Booking System Debuts at Testenvironmentsmanagement.com - 01/20/2014
Australia Japan Cable Upgrades Network Capacity with Infinera Intelligent Transport Network - 01/16/2014
Aspire Readies its Call and Contact Center Division for 21st Century Business - 01/15/2014
NextBee's Loyalty Program Leverages the Power of Social Media and Cloud Computing to Churn Brand Advocates out of Casual Customers - 01/15/2014
DoctorSites Hooks Up With Payment Solution Provider, SwervePay - 01/15/2014
Straight Path Announces a Settlement to Its Patent-feud with Internet Service Provider Bandwidth.Com - 01/14/2014
Yet Another BT Price Hike - UK Businesses Likely to Cut Costs with VoIP - 01/10/2014
Wilsonart Finds New Logistics Partner for Office Furniture Distribution - 01/09/2014
Simplify360 Launches Contact Centre 2.0 to Help BPO Industry Go Social in 2014 - 01/09/2014
Hyundai Using Covisint Cloud-Based Platform to Integrate Google Glass into Its Upcoming Sedan - 01/08/2014
IVR Technology Successfully Mobilizes Grass-Roots Environmental Drive - 12/13/2013
Recent Research Report Identifies Equinix, Telecitygroup and Interxion as Top Performers in EMEA Colocation Market - 11/27/2013
PunchTab's Advanced Loyalty Technology Platform Gaining Traction among Global Customers - 11/27/2013
EXFO Donates Testing Units for Infrastructure Rebuild in Typhoon-hit Philippines - 11/27/2013
Otto Group's Domestic and International Ecommerce Businesses Go Live with Computop's Paygate Solution - 11/27/2013
Dial One for America Bill Garnering Support from Communication Workers - 11/26/2013
Xactly Incent Debuts on Salesforce1 AppExchange - 11/22/2013
EXFO Adds 40G/100G Ethernet and OTN Test Capabilities into Its PowerBlazer Portfolio - 11/22/2013
Multi-Tech's Michael Erben Takes Charge of the Company's M2M Sales Team for North America - 11/21/2013
Ruukki's Energy-Efficient, High-Strength, Wear-Resistant Steel Comes to North America - 11/21/2013
Lifesize's Video Conferencing System Helps to Deliver Telehealth Services to Home-Based Elderly Clients - 11/21/2013
With Three New US Patents Vonage Now Boasts 33 Patented Technologies - 11/21/2013
Sallie Mae to Hire 200 for Its Expanded Muncie Call Center - 11/20/2013
Agency Funding of Delta's Chisholm Call Center---A Boon or Bane for Minnesota Economy? - 11/20/2013
PeachWorx Unveils New Licensing Initiative for Power Management Software - 11/20/2013
SwiftTech Technology Solutions, LLC Changes IT Help Desk System - 11/19/2013
Students of UK Business Schools to Experience Real Life Implementation of Textbook Theories at Local Contact Center - 11/19/2013
Netcall Bags Two Top Environmental Awards at this Year's Green Apple Environment Awards - 11/15/2013
SolarWinds Improves Support for Virtual Environments in Network Topology Mapper - 11/15/2013
New York Based Interior Design Firm Selects Innovant's FORm_Office to Furnish Its New Offices - 11/15/2013
Fonex Names Cyan As Value Added Reseller - 11/14/2013
YASH Technologies Partners with Canon Information and Imaging Solutions, Inc. to Accelerate the Rollout of Canon's Enterprise Imaging Platform - 11/14/2013
Moxa Intros Industry's First IEC 61850-Complient Ethernet Switch for Power Substation Automation Applications - 11/14/2013
Placement in Leaders Quadrant for Second Year in a Row Based on Company's Ability to Execute and Completeness of Vision - 11/14/2013
Green Powerhouse Dynamics' Leasing Program Makes Its eMonitor Energy and Asset Management System More Accessible - 11/13/2013
iCIMS Expands Its Talent Acquisition Solutions with The addition Of Video Screening Functionality - 11/13/2013
LiveAir Bringing 1-Gbps Services Via The FTTH In Remote Texas In December - 11/12/2013
Forex-Metal Adds French-Speaking Agents To Its Customer Support Team - 11/12/2013
Vocal Bags BCI Global Award For Its Contributions Toward Giving The World A Safe Olympics - 11/12/2013
Protext Engages Windmill to publicize Its Drivealert-OBD-I and Other Mobile Solutions across the Social Media Channels - 11/12/2013
Outbound Call Center GOC Ex-Azlan Executive Nigel Dunn Joins Jabra as its New UKI Managing Director - 11/11/2013
Giada De Laurentiis Expands Digital Lifestyle Reach - 11/11/2013
IPitomy Adds New Sales Module to Its VoIP Training Site - 11/08/2013
Aegis Lands Call Center Contract from Bank of India - 11/08/2013
1800-Blinds Announces Customer-Friendly Updates for Its Website - 11/08/2013
Datamark Celebrates the Opening of New Contact Center with Longstanding Partner Young America - 11/08/2013
Machine To Machine Solutions Globalsat Group Is Now an Iridium Value Added Reseller - 11/07/2013
Amdocs Seals $129 Million Acquisition Deal with Celcite - 11/07/2013
A New Era Of Utility Scale Solar Power Generation Begins In Japan With Kyocera Corporation's Mega Solar Plant - 11/07/2013
Foresee Bolsters Its Sales And Marketing Team With Strategic Appointments - 11/07/2013
Connect First-Sponsored Call Center Event to Explore Pros and Cons of Using Home Based Agents - 11/07/2013
Greater Toronto Airports Authority Implements Cassidian's P25 Land Mobile Radio System at Toronto Pearson International Airport - 11/06/2013
Infinite Monkeys Selects GRQ Innovations as the Mobile App of the Week - 11/06/2013
The Acquisition of Xtify Further Advances IBM's Smarter Commerce Initiative - 11/05/2013
Euronics Bring Tooway Satellite Broadband Service to the Remotest Corners across Germany - 11/05/2013
LogMeIn Releases Latest Version of BoldChat with Proactive Engagement Capabilities - 11/04/2013
Esker Banks Big Contract for Its SAP Supporting Accounts Payable Solution - 11/04/2013
Confirmit's New Solution Helps Turn Information into Solid Business Weapon - 11/04/2013
Vonage Expands with Three New US Patents - 11/01/2013
Leeds City College Overcomes Network Management Challenges with WatchGuard Technology - 11/01/2013
Amdocs Bolsters Real-Time Analytics Capabilities with Acquisition of Actix - 11/01/2013
Best Western Hotel Group Recognized for Customer Service Excellence - 11/01/2013
UK Bathroom Brand's Success Boosts Local Contact Center Job Market - 11/01/2013
Cisco Recognizes Presidio for Innovation in Contact Center - 11/01/2013
Sprint to Leverage Alcatel Lucent TDD-LTE to Fulfill Its Nationwide 4G Ambition - 11/01/2013
Account Control Technology (ACT) Cited as One of America's Top Job Creators - 11/01/2013
What is Holding Back Consumers from Large-Scale Mobile Wallet Adoption? - 10/31/2013
Jibe Mobile to Demonstrate Its Rich Communication Services Technology - 10/30/2013
Bradford Networks Partnering with Netaxcom to Bring Its NAC Solution to Eastern Europe - 10/28/2013
LiveQoS Acquires Openera, Set To Launch Cloud Services Business - 10/28/2013
CyrusOne's Global Data Center Space Now Totals One Million Square Feet - 10/25/2013
Rostrvm Appoints Calogero Sapia to Lead Customer Support Team - 10/25/2013
NewVoiceMedia Taps Ex-Symantec Director to Spearhead Sales and Marketing Team in North America - 10/25/2013
Southern Maryland Electric Cooperative Earns Kudos for Sustainable Work Environment - 10/25/2013
ESRG Implements Unified Storage Appliance From Silicon Mechanics - 10/25/2013
Keep Kids Safe During Halloween with a GPS Locator - 10/25/2013
Latest Generation of Dialogic Bordernet SBC with Software Transcoding Released - 10/25/2013

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