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Madhubanti Rudra is a contributing editor for TMCnet.

Latest Articles

GE Providiing Technologies to Brazil's Power Sector - 04/11/2014
SAP and Accenture Deepen Partnership - 04/11/2014
Convergent Outsourcing using Touchpoint One Finalists in ICMI's Best Use of Technology Category - 04/11/2014
Tableau Cloud Analytics Emerges As the Next Step of Business Innovation - 04/10/2014
Wheelings & Dealings:'s Call Center Customers to Be Served by OpenTech Alliance - 04/04/2014
WhatsApp-Inspired VoIP Android App Awaaz Creates Ripples At Google Play - 04/04/2014
Zayo All Set to Expand Its San Francisco Fiber Network by More Than 50 Percent - 04/04/2014
CEF's 'Open Cloud Project' Debuts to Bolster Development of CloudE 1.0 Open Cloud Framework - 04/03/2014
Comings & Goings: Alteva Expects to Drive Long-term Shareholder Value with Management Reshuffle - 04/02/2014
Velocity's VoIP Portal Debuts as a One-stop Shop of the Company's Offered VoIP Services - 04/01/2014
New Patented SaaS Sales Acceleration Technology Helps with Flexible Pricing - 03/31/2014
NewVoiceMedia Expands Footprint In the US, Adds Two New Cloud Nodes - 03/28/2014
Video and Internet Technology Eases the Call Center Executive Searches in America - 03/28/2014
Medical Marijuana Industry Focused Technology Provider Brings 50 Call Center Jobs to St George, Utah - 03/21/2014
FreedomVoice Offers New Benefits for Partners - 03/20/2014
MDLsolutions Provides the Republicans a Dialing Fix - 03/20/2014
Avnet Technology Solutions Recognized for Its Innovative Supply Chain System - 03/19/2014
SaaS Sales Lead Management CRM Solution Provider LeadMaster Turns 16 - 03/13/2014
Videoconferencing in Healthcare: Technology Helping Distant Family Members to Be Part of the On-facility Caregiving Process - 03/13/2014
Rentsys Leverages Trustcomm's Services to Expand Disaster Recovery Offering - 03/10/2014
Social Customer Service Platform Conversocial Debuts Solution for the Customer Service Agents on Social Media - 03/07/2014
Comings & Goings: Dave Shier Becomes GENBAND's New SVP of Sales for Canada - 03/05/2014
CIM Provider Servion Bringing Verint's Actionable Intelligence Solutions to Indian Market - 03/05/2014
IT Company Sees Huge Cost Savings with Intuitive Dashboards - 03/05/2014
Hosted Cloud Application Expert iCore Expands Its Footprint into Philadelphia, Pennsylvania - 02/27/2014
Unirisx Looks to Expand Its Presence in Malaysia's Insurance Market - 02/27/2014
Comings & Goings: Prior to New Product Release Monolith Software Expands Its Leadership Team with 3 Key Hires - 02/27/2014
Synthetix Moves to a New Address to Accommodate Its Ramped Up Workforce - 02/21/2014
Growing Importance of Satellite Connectivity Solutions in M2M Monitoring Services - 02/21/2014
Fieldglass Scores High for Workforce Management - 02/21/2014
Basware Lands Atop Global Finance Magazine's Annual Ranking of the World's Best Treasury And Cash Management Providers - 02/20/2014
Foehn Releases Rekord for Zendesk - 02/19/2014
Indian Court Welcomes Video Conferencing in Marriage Registration - 02/19/2014
Videoconferencing in Court? - 02/14/2014
RLCB Stepping out of the Textile Business, Going on with Its Call Center Operation in Raleigh - 02/13/2014
Drishti-Soft Organizes Training Program for Global Partners to Boost Sales Process - 02/13/2014
New Crowdfunding Platform Clean Reach Debuts to Address Funding Gaps in Highly Promising Ocean Energy Industry - 02/12/2014
Western Power Products and SeeControl's SaaS Tracking Solution Debuts for the Small Farm Operators - 02/12/2014
Vocantas' Scaller Solution Integrates Jacada Platform for Visual IVR Capabilities - 02/07/2014 Launches Marketplace for Outbound Telemarketing Services - 02/07/2014
Wheelings & Dealings: CallidusCloud Brings the Power of Social Media to Its Lead to Money Solutions through the Acquisition of LeadRocket - 02/07/2014
ViaWest Debuts in Arizona's Colocation Market with Environment Friendly Phoenix Data Center - 02/05/2014
Melissa Data Intros Address Auto-completion Tool for the Entry-level Elimination of Data Entry Errors - 02/05/2014
FairPoint Brings Broadband to More Than 10,400 Homes and Businesses in Maine - 01/30/2014
Next Week's Frost & Sullivan-sponsored Event to Discuss Key Trends Shaping European M2M Market in 2014 - 01/30/2014
Dominion Virginia Power's Customer-focused E-Business Programs Recognized Among Utility Industry's Best Practices - 01/24/2014
Face To Face Live Brings Its HD and Mobile Videoconferencing Offering to Latin American Markets - 01/22/2014
SAAS Test Environments Booking System Debuts at - 01/20/2014
Australia Japan Cable Upgrades Network Capacity with Infinera Intelligent Transport Network - 01/16/2014
Aspire Readies its Call and Contact Center Division for 21st Century Business - 01/15/2014
NextBee's Loyalty Program Leverages the Power of Social Media and Cloud Computing to Churn Brand Advocates out of Casual Customers - 01/15/2014
DoctorSites Hooks Up With Payment Solution Provider, SwervePay - 01/15/2014
Straight Path Announces a Settlement to Its Patent-feud with Internet Service Provider Bandwidth.Com - 01/14/2014
Yet Another BT Price Hike - UK Businesses Likely to Cut Costs with VoIP - 01/10/2014
Wilsonart Finds New Logistics Partner for Office Furniture Distribution - 01/09/2014
Simplify360 Launches Contact Centre 2.0 to Help BPO Industry Go Social in 2014 - 01/09/2014
Hyundai Using Covisint Cloud-Based Platform to Integrate Google Glass into Its Upcoming Sedan - 01/08/2014
IVR Technology Successfully Mobilizes Grass-Roots Environmental Drive - 12/13/2013
Recent Research Report Identifies Equinix, Telecitygroup and Interxion as Top Performers in EMEA Colocation Market - 11/27/2013
PunchTab's Advanced Loyalty Technology Platform Gaining Traction among Global Customers - 11/27/2013
EXFO Donates Testing Units for Infrastructure Rebuild in Typhoon-hit Philippines - 11/27/2013
Otto Group's Domestic and International Ecommerce Businesses Go Live with Computop's Paygate Solution - 11/27/2013
Dial One for America Bill Garnering Support from Communication Workers - 11/26/2013
Xactly Incent Debuts on Salesforce1 AppExchange - 11/22/2013
EXFO Adds 40G/100G Ethernet and OTN Test Capabilities into Its PowerBlazer Portfolio - 11/22/2013
Multi-Tech's Michael Erben Takes Charge of the Company's M2M Sales Team for North America - 11/21/2013
Ruukki's Energy-Efficient, High-Strength, Wear-Resistant Steel Comes to North America - 11/21/2013
Lifesize's Video Conferencing System Helps to Deliver Telehealth Services to Home-Based Elderly Clients - 11/21/2013
With Three New US Patents Vonage Now Boasts 33 Patented Technologies - 11/21/2013
Sallie Mae to Hire 200 for Its Expanded Muncie Call Center - 11/20/2013
Agency Funding of Delta's Chisholm Call Center---A Boon or Bane for Minnesota Economy? - 11/20/2013
PeachWorx Unveils New Licensing Initiative for Power Management Software - 11/20/2013
SwiftTech Technology Solutions, LLC Changes IT Help Desk System - 11/19/2013
Students of UK Business Schools to Experience Real Life Implementation of Textbook Theories at Local Contact Center - 11/19/2013
Netcall Bags Two Top Environmental Awards at this Year's Green Apple Environment Awards - 11/15/2013
SolarWinds Improves Support for Virtual Environments in Network Topology Mapper - 11/15/2013
New York Based Interior Design Firm Selects Innovant's FORm_Office to Furnish Its New Offices - 11/15/2013
Fonex Names Cyan As Value Added Reseller - 11/14/2013
YASH Technologies Partners with Canon Information and Imaging Solutions, Inc. to Accelerate the Rollout of Canon's Enterprise Imaging Platform - 11/14/2013
Moxa Intros Industry's First IEC 61850-Complient Ethernet Switch for Power Substation Automation Applications - 11/14/2013
Placement in Leaders Quadrant for Second Year in a Row Based on Company's Ability to Execute and Completeness of Vision - 11/14/2013
Green Powerhouse Dynamics' Leasing Program Makes Its eMonitor Energy and Asset Management System More Accessible - 11/13/2013
iCIMS Expands Its Talent Acquisition Solutions with The addition Of Video Screening Functionality - 11/13/2013
LiveAir Bringing 1-Gbps Services Via The FTTH In Remote Texas In December - 11/12/2013
Forex-Metal Adds French-Speaking Agents To Its Customer Support Team - 11/12/2013
Vocal Bags BCI Global Award For Its Contributions Toward Giving The World A Safe Olympics - 11/12/2013
Protext Engages Windmill to publicize Its Drivealert-OBD-I and Other Mobile Solutions across the Social Media Channels - 11/12/2013
Outbound Call Center GOC Ex-Azlan Executive Nigel Dunn Joins Jabra as its New UKI Managing Director - 11/11/2013
Giada De Laurentiis Expands Digital Lifestyle Reach - 11/11/2013
IPitomy Adds New Sales Module to Its VoIP Training Site - 11/08/2013
Aegis Lands Call Center Contract from Bank of India - 11/08/2013
1800-Blinds Announces Customer-Friendly Updates for Its Website - 11/08/2013
Datamark Celebrates the Opening of New Contact Center with Longstanding Partner Young America - 11/08/2013
Machine To Machine Solutions Globalsat Group Is Now an Iridium Value Added Reseller - 11/07/2013
Amdocs Seals $129 Million Acquisition Deal with Celcite - 11/07/2013
A New Era Of Utility Scale Solar Power Generation Begins In Japan With Kyocera Corporation's Mega Solar Plant - 11/07/2013
Foresee Bolsters Its Sales And Marketing Team With Strategic Appointments - 11/07/2013
Connect First-Sponsored Call Center Event to Explore Pros and Cons of Using Home Based Agents - 11/07/2013
Greater Toronto Airports Authority Implements Cassidian's P25 Land Mobile Radio System at Toronto Pearson International Airport - 11/06/2013
Infinite Monkeys Selects GRQ Innovations as the Mobile App of the Week - 11/06/2013
The Acquisition of Xtify Further Advances IBM's Smarter Commerce Initiative - 11/05/2013
Euronics Bring Tooway Satellite Broadband Service to the Remotest Corners across Germany - 11/05/2013
LogMeIn Releases Latest Version of BoldChat with Proactive Engagement Capabilities - 11/04/2013
Esker Banks Big Contract for Its SAP Supporting Accounts Payable Solution - 11/04/2013
Confirmit's New Solution Helps Turn Information into Solid Business Weapon - 11/04/2013
Vonage Expands with Three New US Patents - 11/01/2013
Leeds City College Overcomes Network Management Challenges with WatchGuard Technology - 11/01/2013
Amdocs Bolsters Real-Time Analytics Capabilities with Acquisition of Actix - 11/01/2013
Best Western Hotel Group Recognized for Customer Service Excellence - 11/01/2013
UK Bathroom Brand's Success Boosts Local Contact Center Job Market - 11/01/2013
Cisco Recognizes Presidio for Innovation in Contact Center - 11/01/2013
Sprint to Leverage Alcatel Lucent TDD-LTE to Fulfill Its Nationwide 4G Ambition - 11/01/2013
Account Control Technology (ACT) Cited as One of America's Top Job Creators - 11/01/2013
What is Holding Back Consumers from Large-Scale Mobile Wallet Adoption? - 10/31/2013
Jibe Mobile to Demonstrate Its Rich Communication Services Technology - 10/30/2013
Bradford Networks Partnering with Netaxcom to Bring Its NAC Solution to Eastern Europe - 10/28/2013
LiveQoS Acquires Openera, Set To Launch Cloud Services Business - 10/28/2013
CyrusOne's Global Data Center Space Now Totals One Million Square Feet - 10/25/2013
Rostrvm Appoints Calogero Sapia to Lead Customer Support Team - 10/25/2013
NewVoiceMedia Taps Ex-Symantec Director to Spearhead Sales and Marketing Team in North America - 10/25/2013
Southern Maryland Electric Cooperative Earns Kudos for Sustainable Work Environment - 10/25/2013
ESRG Implements Unified Storage Appliance From Silicon Mechanics - 10/25/2013
Keep Kids Safe During Halloween with a GPS Locator - 10/25/2013
Latest Generation of Dialogic Bordernet SBC with Software Transcoding Released - 10/25/2013
Webhelp Lands in South Africa: Opens First Two South African Facilities at Cape Town And Johannesburg - 10/24/2013
Venyu Expands Baton Rouge-based Data Center Facility - 10/24/2013
TOA Technologies Finds Its Latin American Revenues Climbing - 10/24/2013
Alcatel-Lucent Nigeria Recognized For Outstanding Corporate Social Responsibility Contributions - 10/23/2013
Fonality HUD Honored for UC & VoIP Innovation - 10/23/2013
Easymeeting, Midwich Come Together to Offer UK Clients Video Conferencing - 10/23/2013
Another T5 Data Center Wins LEED Silver Certification - 10/23/2013
Servergy Servers Dramatically Reduce Data Center Carbon Footprint - 10/23/2013
Actiance Adds Capabilities via an Expanded Partnership with ZL Technologies - 10/23/2013
Robert Thorell Joins Communication and Mobile VoIP Company iTalk as New President - 10/23/2013
Broadsoft UC Capabilities Available on More Polycom VVX Business Media Phones - 10/18/2013
Jack Henry & Associates Launches Call Center Services for Banks and Financial Institutions - 10/18/2013
Patton Taking Orders for CL2300 Line-Bonding Ethernet-Over-Copper Extender Series - 10/18/2013
Agero Celebrating First Year in Tennessee - 10/18/2013
Firstsource Bags Several Awards as it Turns 7 - 10/18/2013
Wechat Developer Tencent Selects Hutchison Global Communications for Data Center Services - 10/17/2013
Infinitely Virtual Now Member of Citrix Service Provider Program - 10/17/2013
Infinitely Virtual Now a Member of Citirix Service Provider Program - 10/17/2013
CCI Systems' Managed Hosted Hospitality PBX Services Expands - 10/17/2013
Electronic Cigarette Brand NJOY Selects UK-based Ventrica as its Customer Support Partner - 10/17/2013
Electrolux Professional's High Spin Washers Product Line Are Now Energy Star-rated - 10/17/2013
Numecent and Software2 Jointly Delivering Over 9 Million Cloudpaged Sessions - 10/16/2013
New Cirpack-Centile Strategic Partnership Aims to Empower Operators - 10/16/2013
Say Goodbye to Your Spooky Office Chair by Joining atWork Office Furniture's Ugly Office Chair Contest - 10/16/2013 Celebrates Seven Years Online - 10/16/2013
International M2M Council Welcomes AT&T as Sustaining Member - 10/16/2013
Mutare Taps Industry Veteran James Emanuele to Lead Its Newly Launched Contact Center Solutions Practice - 10/16/2013
Glasgow-Based Contact Center Services Provider Response Creates 50 New Jobs - 10/16/2013
Automotive Manufacturer Borbet Alabama Implements Ceredian's Dayforce Human Capital Management - 10/15/2013
Sound Telecom Helps Trepoint Boost Seminar Attendance - 10/15/2013
Australian Business Council Offers Free Wi-Fi Service to Boost Business, Spending - 10/15/2013
Comverse's Newest Center Of Excellence Debuts in Bulgaria - 10/03/2013
Town of Bay Harbor Utilizes Call Recording to Better Serve Community Members - 10/03/2013
Cloud-Based Energy Analysis Software Provider Sefaira Amasses $9.2 Million in New Capital - 10/03/2013
London Hotel Group Teams with Dell and Aspect to Improve Guest Experience - 10/03/2013
Fiji Gets Shortlisted for Offshoring Destination of the Year Award - 10/03/2013
WeatherNation's 24/7 Weather News Service Launches in Greensboro, High Point and Winston-Salem - 10/03/2013
VoIP Innovations University Launches - 10/02/2013
AES Advanced Energy Storage Resource Brings Sustainable Alternative Energy Options to Ohio - 10/01/2013
UPS Foundation Begins Global Volunteer Month Initiative - 10/01/2013
Interactive Intelligence Hosting the Inaugural CXPA Customer Experience Networking Event - 09/27/2013
Montana Network Services Expanding Its Service Coverage - 09/26/2013
CafeX Communications Debuts with Focus on Customer Experience Management Software - 09/25/2013
Moshi Monster Maker Implements Eptica for Superior Customer Experience - 09/25/2013
FirmTech Joins Evolve IP CloudNOW Partner Program, Offers Cloud Computing Services to Legal Clients - 09/23/2013
Gogo, Allstate Offer 30 Minutes of Free Internet to Weekend Fliers - 09/20/2013
BPO Industry Philippines: Driving Growth for a Host of Related Industries - 09/17/2013
HTML 5 Web-e-Books Intros HTML5 Based ImageDrop Graphics Insertion Technology - 09/17/2013
CRMnext Intros Advanced Google Plus Connectors for Understanding Consumer Mindsets - 09/17/2013
VoIP Innovations to Launch VoIP Innovations University for Customers - 09/17/2013
New Generation of Quantum StorNext 5 Appliances Debuts with New Storage Architecture - 09/16/2013
Iowa's Utility Cooperative Implements Verdeeco's Customer Portal Application - 09/13/2013
NCOIC Demonstrates Federated Cloud Environment Benefits via Earthquake-Response Simulation - 09/13/2013
Glass Chair Mats a Clear Solution to Office-Chair Back Pain - 09/11/2013
At Your Service: English Cloud Administrative Services Debuts in the UK - 09/11/2013
Pakistan Telecom Authority and FIA Running Nationwide Raids Against Illegal Telecom Gateway Establishments - 09/10/2013
PetMyWiener.Com Acquires New Customer Calling Service - 09/10/2013
Telonline and Xorcom Partner to Deliver Asterisk Based Concierge Solution for Hospitality Sector - 09/06/2013
DealNet Subsidiary Wins $10 Million Multi-Lingual Customer Service Contract - 09/04/2013
University Of Fairfax and Defense Acquisition University Partner - 09/02/2013
Emerson Intros New AC-DC Power Supply For Medical, Telecom and Other Sectors - 08/30/2013
A Need for Speed? Bel Air Internet Delivers to Residential, Commercial Properties - 08/29/2013
New Health Insurance Index Aims To Make Buying Painless - 08/29/2013
MAPFRE Commerce Insurance Launches New GO MAPFRE Mobile App - 08/29/2013
iRis Networks Selects 365 Main's Nashville Data Center For Colocation - 08/29/2013
Workforce Management at its Best: Knowledge Services to Create Tons of Jobs in Indiana by 2018 - 08/28/2013
IPitomy Helping Businesses to Step into VoIP with its Online Training Academy - 08/23/2013 Receives Funding from Mas Equity Partners - 08/22/2013
iPhone Users Can Now Purchase VoX Mobile VoIP App at iTunes - 08/22/2013
SAP Social Contact Intelligence Analytic Application Helps Gain Customer Insight and Intelligence - 08/22/2013
Interactive Intelligence Foundation Hosting Charity Event to Rasie Funds for At-Risk Youth - 08/22/2013
QQ Solutions Celebrates 25 Years in Cloud-based Agency Management System Space - 08/22/2013
South Staffs Water Earns Top Spot in Ofwat's Service Incentive Mechanism Survey - 08/16/2013
Contact Solutions Achieves Call Volume Milestone - 08/16/2013
Jenne Recognized for Corporate Video with Communicator Award - 08/13/2013
New Temkin Group Research Reveals Overall Poor State of Web Experiences - 08/13/2013





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