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Mini Swamy is a contributing editor for TMCnet.

Latest Articles

Fujitsu Tackles e-Waste Responsibly with AnythingIT's Help - 04/23/2014
TEMIA: Unified Communications are the Need of the Hour - 04/23/2014
SolarWinds Spices up its Network Performance Monitors - 04/23/2014
SnapLogic: Integrate Disparate SaaS Applications Securely - 04/22/2014
Oracle, SutiSoft Partnership to Deliver Strong Value to Customers - 04/22/2014
Growth of BYOD Security Market Inevitable Despite Challenges - 04/22/2014 Looks to Bring Telemedicine to the Masses - 04/22/2014
Penske's New Call Center to Assist Veterans in Base Changes - 04/21/2014
Manage Disaster Scenarios Competently with Zultys MX Line - 04/21/2014
Noble Systems: Automate Sales or Pay the Price - 04/21/2014
Interactive Intelligence on a Roll in Latin America - 04/21/2014
Penske's New Call Center to Assist Veterans Change Base Smoothly - 04/21/2014
RealPage Looks to Ignite Lead Generation with Instant Call Reply - 04/21/2014
NCR Solutions Propels Vector Arena to the Forefront - 04/17/2014
CCC ONE Overhauling Collision Repair - 04/17/2014
Napatech Network Adapters Provide Real-time Insight into Mobile Nets - 04/17/2014
Skitter TV to Offer Compelling Entertainment to East Texas - 04/16/2014
Cloud-Managed Wi-Fi: a Game Changer for Enterprises? - 04/16/2014
Convert Your Kindle Fire into a Text-enabled Phone with textPlus - 04/16/2014
Get Scheduled Pro Tees off in Style with its Volunteer Management Software - 04/16/2014
Comings and Goings: Nation Quote Boosts Brand, Brings New Blood into IT - 04/15/2014
DeskAlerts: Embrace BYOD or Miss the Bus - 04/15/2014
CaliforniaChoice Complements its Online Tools with Online Provider Directory - 04/15/2014
NRMA Insurance Offers to Help Drivers Remain Safe - 04/14/2014
InsideIQ Looks to Safeguard Companies' BAS from Hackers - 04/14/2014
Frost & Sullivan: Building Automation Systems to Gain Traction - 04/14/2014
Intellinote's New User Interface Unifies Workspaces - 04/14/2014
Computer Instrument's e-IVR Looks to Place Customers in Control - 04/11/2014
BT, Microsoft Look to Provide Secure Connectivity in the Cloud - 04/11/2014
Huawei's Media Cloud Solution: A Game Changer for the Media Industry - 04/11/2014
Specialist BSS Vendors - First Choice for Mobile Operators - 04/11/2014
Intel Adds to Android Showcase with magicJack App - 04/10/2014
CGS Report: The Battle for Agent Supremacy -In-house Vs Out-house - 04/10/2014
ConnectFirst Platform Captivates Customers - 04/10/2014
Will CertainSafe's MicroTokenization End Mass Security Breaches? - 04/10/2014
KVH Industries' mini-VSAT Services in High Demand - 04/07/2014
Paragon Drive to Rescue Stranded Win XP Users - 04/07/2014
BYOD, Enterprise Mobility Revenues to Show Traction - 04/07/2014
IP Phone Warehouse Now Offers Vodia Mini PBX Appliance - 04/04/2014
CM Group's Luminosity Studio to Light up Learndirect's eLearning Programs - 04/04/2014 Identifies Top Three Call Center Software Providers - 04/04/2014 Identifies Three Top VoIP Fax Providers - 04/04/2014
Star2Star Gives Partners More Opportunities with Expanded Partner Program - 04/03/2014
iovation Guides Online Retailers on How to Tackle E-commerce Fraud - 04/03/2014
VantioThreatAvert Protects Against DNS-based DDoS Attacks on Home Routers - 04/03/2014
Integra, EdgeConneX Partner to Tackle Network Congestion - 04/03/2014
Millicom's App Looks to Socialize TV User Experience - 04/02/2014
Carroll-Net's Backup Solution Helps Small Businesses Remain Healthy - 04/02/2014
Sunesys Dark Fiber to Light up VPLS' Data Centers - 04/02/2014
Central Holidays Makes its Call Centers Work Harder and Longer - 04/02/2014
CALLUP Paints the Cloud with Value Added Services - 04/01/2014
End Those Network Wait Times with Avaya Fabric Connect - 04/01/2014
VoIP Supply Once Again Recognized for its Work Ethics - 04/01/2014
Follow Our Tips - Turn Conversations into Sales Says Marchex - 04/01/2014
Savant's Smart Series to Make Landmark Home Units Smarter - 04/01/2014
NexQloud Looks to Up the Ante on Website Protection - 03/31/2014
IVR Messages Find Use Outside the Call Center - 03/31/2014
CSSChopper Provides PSD to HTML5 Services - 03/31/2014
Enghouse Interactive's Cloud Portfolio Meets Varied Customer Needs - 03/25/2014
Moimstone Looks to Grow its Footprint with DotComm's Help - 03/25/2014
Simplify360 Toes the Social Line to Enhance Customer Service - 03/25/2014
Travel Navigator: A Mobile App that Cares for Travelers - 03/24/2014
Broadreach Services: Cloud-based Video Conferencing is the Future - 03/24/2014
With BuzzBar Your Smartphone Won't Die on You - 03/24/2014
ABC Telecom Partnership to Boost WHOA's Cloud Partner Program - 03/24/2014
Telecom Services Industry to Curve Upward - 03/24/2014
Telarus puts ViaWest on its Data Center Supplier Map - 03/21/2014
'Well Done Davinci Virtual' Says LivePerson - 03/21/2014
Cloud Slowly Gaining Acceptance in Latin American Contact Centers - 03/20/2014
Sendio 7 to Rid Inboxes of Spam and Junk - 03/20/2014
Tollgrade's VBT Manager Syncs Service Providers and Field Techs - 03/20/2014
ZTE9 Launches Native-built Gaming Console - 03/20/2014
Looking for a Tux - Search Men's Wearhouse Locations with 'Find-it' Mobile App - 03/20/2014
VoX Communications Reaches out to Habitat for Humanity - 03/20/2014
Not-for-profit Organization Enhances Multi-site Communication with OfficeSuite - 03/20/2014
Digital Workstyles Growing More Common for Canadians - 03/20/2014
Aerohive Networks Buzzes into Action - Remedies Burgerville's Ailing Networks - 03/19/2014
Frontier AnyWare Lifts Frontier Customers to Cloud 9 - 03/18/2014
Time Warner Recognized by Vertical Systems as a Top Cable Company - 03/18/2014
Goodbye to Single Vendor Lock-in with AVST's CX-E UC Platform - 03/18/2014
FunMobility: Create Personalized Mobile Marketing - 03/17/2014
Traditional Life Insurance Makes Way for Online Alternatives - 03/17/2014
ClearOne's Video Collaboration Solution Looks to Boost SMBs - 03/17/2014
Videoconferencing Proves Useful in Remote Telemedicine - 03/17/2014
ROOT to Offer Next-generation Colocation Services in Montreal - 03/17/2014
Green Data Center Market Up and Rising - 03/17/2014
Yealink-Metaswitch Integration: A Boon for IP Phone Providers - 03/14/2014
BrandProtect Strengthens Threat Intelligence Platform to Protect Brand Reputations - 03/13/2014
Concentrix to Help Unitec Students Earn While They Learn - 03/13/2014
SenSaaS Looks to Make Document Processing a Breeze - 03/13/2014
Ericsson Response to Work with Save the Children for Global Disaster Response - 03/13/2014
Hadoop Market Looks to Be Unstoppable - 03/13/2014
Sima Solution Announces Integration with IBM's SoftLayer Tools - 03/13/2014
Diffusion Mobile Application Platform Unveiled by Push Technology - 03/13/2014 Simplifies the Task of Choosing a SIP Provider - 03/12/2014
Deem to Accelerate CaaS Local Footprint with ChinaSoft's Help - 03/12/2014
VoIP Supply Makes Plantronics Headsets More Attractive to Customers - 03/12/2014
Centurion's IVR Enhances Customer Experience at Nicor - 03/11/2014
Telco CEM is on the Threshold of Immense Growth - 03/11/2014
Cloud-based Contact Centers Becoming More of a Reality - 03/11/2014
inContact Lauded for Customer-Oriented Solutions - 03/11/2014
Moscow Metro Passengers Now Have Access to High-Speed Internet - 03/10/2014
SendWordNow Proves its Mettle - 03/10/2014
TransNexus' NexOSS Helps Prescient Tackle VoIP Fraud - 03/07/2014
Cisco-powered Spanlink Cloud Services Announced - 03/07/2014
Motorola's SchoolSAFE Solution – the Answer to School Safety? - 03/07/2014
TeleVoice to Project New Image with New Website - 03/07/2014
ABI Research: Alcatel-Lucent Earns Top Place in Competitive Vendor Assessment - 03/07/2014
Jackson Wins Double Kudos for Nine Successive Years - 03/06/2014
VSAT's 'Exede In the Air' to Launch on EL AL Shortly - 03/06/2014
Fonolo's Call-back Solution Ends Frustrating Hold Times - 03/05/2014
BPMonline Scales the Heights with a Next-generation CRM Platform - 03/05/2014
Now a TCPA Compliant Solution to Validate Leads - 03/05/2014 Identifies Top VoIP Providers - 03/05/2014
RCN TiVo Adds More Flavor to Television with Interactive Apps - 03/04/2014
Will StarTek's Gamble of a Second Call Center in Honduras Pay Off? - 03/04/2014
Vena Solutions Looks to Establish its Footprint in South Africa - 03/04/2014
Video Conferencing to Transform the Face of Healthcare - 03/03/2014
Telepsychiatry Gaining Traction - 03/03/2014
Snowfly: Companies - Get Ticking and Incentivize Employees - 03/03/2014
Contact Center Vendors: Perk Up -- It's Not the End of the World - 03/03/2014
Speech-Driven EHR Solutions - a Blessing for Overworked Physicians - 03/03/2014
Serco: Show Customers That 'You Care' - 02/28/2014
Major Utility Will Use SMS to Deliver Service Warnings - 02/28/2014
Blue Coat to Adopt Holistic Approach to Tackle Enterprise Security - 02/27/2014
WhitePages App Fortified to Protect Users from Phone Scams - 02/27/2014
Canadian North Selects Send Word Now for Effective Crisis Management - 02/27/2014
Talkdesk-Nimble Integration to Make Sales Teams More Effective - 02/27/2014
Next-Gen Security: A Reality with Barracuda NG Firewall - 02/27/2014
GERI HDP Quickly Achieves Enterprise-wide Benefits with ASC's Solutions - 02/27/2014
Mitel's New Software Peps up Contact Center Agents and Managers - 02/27/2014
Is Mobile Recruiting the Way of the Future? - 02/27/2014
Ericsson to Help MTN Improve Indoor Network Coverage in South Africa - 02/27/2014
High Fives for CoreSite for Achieving Three 'Six-Nines' in a Row - 02/26/2014
Looking for a Job? Kelly's WorkWire App will Help - 02/25/2014
UCaaS to Figure Prominently on the UC Radar Screen - 02/25/2014
MoBrain to Help Advertisers Deliver More Relevant Ads to Users - 02/25/2014
Sitel's Outsourcing and Customer Care Efforts Recognized by IAOP - 02/25/2014
Videoconferencing - a Useful Option for Remote Telepsychiatry - 02/25/2014
Getinsured Offering Web-based Alternative for Purchasing ACA-Compliant Health Plans, Utilizes Co-browsing Tech - 02/25/2014
Luxury Resort Opens Call Center to Handle Visitor Influx - 02/25/2014
Wanatel Helps VoIP Resellers Take the Plunge - 02/24/2014
UK Floods Underscore the Need for Incident Management Planning - 02/24/2014
DR Systems to Exhibit New Capabilities at HIMSS 2014 - 02/21/2014
Say Goodbye to Eavesdropping - snom, Secusmart Have You on Hold - 02/20/2014
ChatBee Gives Locals the Thumbs Up for Contact Center Positions - 02/20/2014
ABI Research: Traffic Optimization Solutions to Help Reeling Networks Recover - 02/20/2014
Mine Customer Data and Info with Speech Analytics - 02/20/2014
Vorex PSA: A Cure-all for SME Ills? - 02/20/2014
Practice Insight Once Again Climbs the KLAS Award Ladder - 02/20/2014
NetEqualizer Helps You Direct Your Network Traffic - 02/20/2014
Concord Fax Adds New Enterprise Features to Its Online Fax Service - 02/19/2014
Concord Technologies Makes Enterprise Cloud-based Fax Services More Attractive - 02/19/2014
Plantronics' Headsets Geared for Unified Communications - 02/19/2014
Ericsson to Display its Mobile UC Wares at Mobile World Congress - 02/18/2014
Where's the Fire? Fire Sonar's Smartphone App Knows - 02/18/2014
Bank in China to Implement NationSky's Enterprise Mobility Solutions - 02/18/2014
CompTIA: Distributors Will Always Have a Place - 02/17/2014
Davis Offloads Technology, Management Concerns onto MRI Software - 02/14/2014
Red Box Signs Reseller Agreement with Linx-Networks - 02/14/2014
Treat Customers Right or Face the Music - 02/14/2014
Build Custom Apps Easily with Resco's New Product - 02/13/2014
MathWorks Urges Industry, Academia to Work Together to Improve Graduate Skills - 02/13/2014
First Federal Turns to CTG to Provide Enhanced Support to Customers - 02/13/2014
Eyeview Transforms Brand Assets into Personalized Video Messages - 02/12/2014
8x8 Seamlessly Connects Rubicon Project's Nine Offices - 02/12/2014
Bomgar Provides Reliable IT Support to Cape Fear Community College - 02/12/2014
mplsystems' Intelligent Solutions Enhance Global Blue's Customer Service Operations - 02/12/2014
CompTIA Study: Business Process Automation Impacts Small Businesses Positively - 02/12/2014
EfficientIP's Hybrid DNS Engine: A Novel Approach to Ward Off Hackers - 02/12/2014
Lone Star Customer Service Stays Bright During Freezing Winter Weather - 02/11/2014
Prey to a Phishing Attack - Train the Wombat Way - 02/11/2014
Arthritis Foundation Looks to Streamline Knowledge Management with SmartSupport - 02/11/2014
Page Personnel: Esker Mail Services Puts an End to Postage Costs - 02/11/2014
Credit Card Companies: Pay Heed to 'Multichannelism', Recognize Customer Intent - 02/11/2014
Broncos Disappoint but Tracx Scores a Touchdown Pass with Viewers - 02/10/2014
'Customer is Top Priority' - Wins Feefo Kudos for - 02/10/2014
Say Goodbye to Network Congestion with Vantrix's Bandwidth Optimizer - 02/10/2014
Cellular M2M - A Bright Road Ahead - 02/07/2014
Businesses in Salt Lake City Enjoy 1-Gigabit Internet Speeds - 02/07/2014
Frost & Sullivan's Integrated Marketing Solutions Good for Business - 02/07/2014
Insurance Agents Use SMS to Impress Consumers - 02/07/2014
Oxford City Council, Netcall Keep Citizens Informed during Floods - 02/06/2014
Dell'Oro: Service Provider Edge Router Market in Ascendancy - 02/06/2014
AT&T Delivers Aces, Customers Salute, J.D. Power Nods - 02/06/2014
Now a New Updated App to Analyze Traffic in a New Way - 02/06/2014
Resurgent to Experience CallMiner's Speech Analytics - 02/06/2014
Use the Right Tools to Understand Customer Interactions - 02/05/2014
Lost Your Smartphone? Watch Bluenio's Stress Buster on TV - 02/05/2014
Colocation America Lives up to its Promise of 100 Percent Uptime - 02/05/2014
Kleen's Laundry Services - Greener with Xeros, GreenEarth - 02/05/2014
DeskAlerts Alert to the Power of Social Media - 02/04/2014
Technology to Rein in Criminals? - 02/04/2014
Wake up Call to Companies - Make Customer Experience Top Priority - 02/04/2014
Now an Android App Launcher that Launches Apps - What Next? - 02/04/2014
Neudesic Introduces The Firm Directory for Legal Firms - 02/04/2014
FAXAGE's Internet Fax Services - A Hit with Businesses - 02/04/2014
Helios: A Weather Bureau at a Hyperlocal Scale - 02/04/2014
Westell Technologies: Remote Monitoring of Critical Infrastructure Now a Breeze - 02/03/2014
Mindshare's Comment Poster Says - We Hear You, We're Listening - 02/03/2014





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