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Mini Swamy is a contributing editor for TMCnet.

Latest Articles

Blue Box Keeps its Promise with a Private Cloud for the Masses - 10/29/2014
End the Pain of Filing and Approving Business Expenses - 10/29/2014
Hitachi: Get More Control, Flexibility and Security in the Cloud - 10/29/2014
Third-party Logistics Providers Keep Pace with Changing Customer Needs - 10/28/2014
Broadview Networks Offers a New Twist to Self-Service - 10/28/2014
Virtual Meetings to Storm the Irrigation Department? - 10/28/2014
Turn your Spare iOS Device into a Video Camera - 10/28/2014
Employers, Do Your Part: Onboarding is Paramount - 10/28/2014
IBM Gives Travel and Transportation Industry What it Wants: Security - 10/27/2014
Brazil's First Smart City - 10/27/2014
IDC: Keep Your Customers in Good Humor - 10/24/2014
Westpac Relies on Teradata Insights to Enhance Customer Experience - 10/24/2014
Thwart Cybercriminals with Next-generation Firewalls - 10/23/2014
Vserv Serves a Smart Ace to Manipulate Exabytes of Information - 10/21/2014
Sullivan's Contatta Platform- Hub for Team Collaboration - 10/21/2014
Technology, Customer Need to Dictate Instrumentation Software Market - 10/21/2014
Paragon Software uses De-duplication, Makes Data Restoration Easier - 10/20/2014
Aspect Workforce Management Cloud - a Boon for Contact Centers? - 10/20/2014
Predixion Insight 4.0 Gets the Power of Predictive Insights to the Front Lines - 10/20/2014
Relayware Had a Banner Year in 2013; Another One is Expected - 10/20/2014
Center of Excellence in Dubai to help ICT Sector in Middle East - 10/17/2014
Webroot looks to Thwart Cybercriminals with Next-Generation Protection - 10/17/2014
Antiquities' New Customer Service Team to Add Personal Touch - 10/16/2014
The Fashion Industry Bows to Customer Demand for Real-time Access - 10/16/2014
Asia-Pacific APM Market to Remain Buoyant - 10/16/2014
SAP Assures Customers of Continued Innovation and Support - 10/16/2014
Joint Future Seen for VoIP and the Cloud - 10/16/2014
Stem, Kyocera to Reshape the Way Energy is Distributed and Used - 10/15/2014
Daffron Empowers Utility Users with TextPower's Messaging Platform - 10/15/2014
AT&T: Get Great Value while Traveling Abroad - 10/14/2014
TinderBox Ignites Salesforce1 Mobile App with Automation - 10/14/2014
CSG's Video Billing Initiative keeps Pace with Time Warner's Seasoned Customers - 10/14/2014
SipVine: Make VoIP Work for You - 10/14/2014
Velocify's New Dial-Q Offers Sales Reps a Good Experience and Buyers a Better One - 10/13/2014
Esker Energizes Direct Energie with Digitized Handling of Vendor Invoices - 10/13/2014
Turbocharge Testing Engines with SmartBear's New Release - 10/13/2014
TITUS Classification for Mobile Strengthens Enterprise Mobile Security - 10/13/2014
Unified Inbox to Revolutionize Communication with SAP HANA - 10/13/2014
Genesys Looks to Help Brands Make Great Business with a Great CX - 10/13/2014
Are Bermuda Businesses Any Safer from Cybercriminals? - 10/10/2014
Google High-Speed Fiber in State of Inertia? - 10/10/2014
Mizuho Bank Adds Personal Touch to Enhance Customer Service - 10/10/2014
Secure On-Premise Web Conferencing now Possible with OmniJoin Private Cloud - 10/09/2014
Live Chat on Mobile Devices: A Must for Online Shoppers - 10/09/2014
ComSouth Opts for ZCorum's Reliable Hosted Email Service - 10/09/2014
Nedbank Builds Online Trust with Gemalto's PKI Solution - 10/09/2014
dcVAST: Customers, Employees Key to Success - 10/08/2014
Goji Compares and Customers Decide - 10/08/2014
TrueConf makes Video Conferencing Easier for Android Users - 10/08/2014
OpenMarket's Mobile Messaging Solutions Deliver a Customer Service Boost - 10/08/2014
Make Faster, Smarter Business Decisions with Allworx - 10/08/2014
Splunk: View the Whole App Picture, Track Performance and Make Better Decisions - 10/07/2014
Creative Virtual's V-Person: A Compelling Self-Service Product - 10/07/2014
Uboss, Yealink Integration to Benefit Channel Providers - 10/07/2014
WOW! Business Looks to Impress SMBs with Hosted VoIP - 10/06/2014
North American Hosted IP Telephony, UCC Services Market to Grow - 10/06/2014
MobileIron Partners with Integrated Solution to Ensure Business Mobility - 10/06/2014
Blue Jeans is Making Videoconferencing More Accessible to All - 10/06/2014
Tower Cloud Enhances Product Portfolio with Ethernet Private Line Services - 10/06/2014
Saia Freight to Benefit from AT&T Mobility Solutions - 10/06/2014
AnyMeeting Writes for Small Businesses on a New Global Page - 10/03/2014
NetSuite, Gigya Up the Ante on Customer Engagement - 10/03/2014
Bright Horizons Contact Center Recognized Again by BenchmarkPortal - 10/03/2014
There's a Buzz in Toronto and Taiwan: SpatialBuzz is Expanding - 10/02/2014
Biztec Migrates Hundreds of Clients to AVOXI Core - 10/02/2014
3CLogic and IntelaCloud Combine on Integrated Hosted PBX and Cloud-based Contact Center Solution - 10/02/2014
PlaceUs: A Location-based App with a Twist - 10/02/2014
Hosted PBX and Contact Center Solutions Rolled in one - 10/02/2014
Perficient Showcases Oracle CX, Cloud Capabilities at Oracle OpenWorld 2014 - 10/01/2014
Aryaka's CDN Offering: Boon for Oxford Economics - 10/01/2014
Ceragon: Network Expansion in Asia and Africa set to Roll - 10/01/2014
CorvisaCloud: Listen to your Customers, Address Needs - 10/01/2014
Will the Privus Mobile Caller ID App Make Driving and Drivers Safer? - 08/01/2014
AlertLogic's Solutions Boosts Application Developers' Confidence - 08/01/2014
Boost Software Delivers -Industry Analysts Nod - 07/31/2014
The Call Transfer Journey is Tricky-Choose Wisely - 07/31/2014
Disaster Talk to the Rescue - 07/31/2014
Wake up, It's Time to Put Security Measures into Place - 07/30/2014
Validic's Technology Platform Creates Value for Customers - 07/30/2014
Innovation and Customer Service Goes Hand-in-Hand - 07/30/2014
Pay-for-Performance Programs Need to Improve - 07/29/2014
Call Center Employee Engagement Reaps Rewards - 07/29/2014
Bright House Paves the Way for a Borderless Work Environment - 07/29/2014
Bango Helps Etisalat Connect with Samsung Galaxy Apps - 07/28/2014
Logitech's USB headset H570e to Enhance the UC Experience - 07/28/2014
Can Authentify's Two-factor Authentication Outsmart Hackers? - 07/28/2014
Frost & Sullivan: Application and Network Performance Monitoring to See New Highs - 07/28/2014
Genpact Utilizes SAP HANA Cloud Platform - 07/28/2014
Pipeliner: The Future of CRM - 07/28/2014
Empirix Gives Enterprises an Edge with its Conference Monitoring Tool - 07/25/2014
Samsung Enables Hoteliers to Deliver Premium Entertainment - 07/25/2014
Co-Browsing Keeps Reps and Customers on the Same Page - 07/24/2014
Can Mindtree Launch ING Vysya into the Digital World? - 07/24/2014
HUAWEI MAX PRESENCE: A Game Changer for Command Centers? - 07/24/2014
ARRIS' Solutions Offer Subscribers Engaging, Personalized Media Experiences - 07/23/2014
Accelya's REVERA Next to Propel GoAir Even Higher - 07/23/2014
Starfleet Media: Content Marketing is in, Use it Wisely - 07/23/2014
Convey Engage Platform Enhanced; Resellers' Role Becomes Easier - 07/23/2014
Avaya's Collaborative Solutions to be Delivered via the Cloud - 07/22/2014
Fonolo: Say Goodbye to Nerve-Wracking Hold Times - 07/22/2014
AIM Marketing: Going the Extra Mile for Customers - 07/22/2014
Grand View Research: A Buoyant Unified Communication in the Offering - 07/22/2014
Digital Suggestion Box Brings Ideas Forward - 07/22/2014
Valuable Clients are Worth the Work to Keep Them - 07/22/2014
Fiber Battleground Heats up with AT&T's show of GigaPower Strength - 07/21/2014
El Centro de CenturyLink Celebrates its Thirtieth Anniversary - 07/21/2014
Connect your Data Network to the Public Cloud with VNS3 - 07/21/2014
What Do You Need from Call Center Software? - 07/18/2014
Say the Word - Cortana Will Switch on the Connected Home - 07/18/2014
Welcome to the 'Next Big Thing' in Payment Processing - 07/18/2014
Enhancements to Enterprise Anywhere Liberates IT Departments - 07/18/2014
Accenture Survey: Banks - Get Your Priorities Right or Prepare to Make Way - 07/17/2014
blinkbox Moves Securely to the Cloud Under the Aegis of Barracuda, Azure - 07/17/2014
Hands Off Consoles - Experience Interactive Entertainment on VIZIO Smart TVs - 07/17/2014
[24]7's Mobile Chat App to Optimize Experience for Optus Customers - 07/17/2014
First WF Suite to Put Contact Centers in the Driver's Seat - 07/17/2014
Healthcare Provider Eyes inContact's Cloud Contact Center Platform - 07/16/2014
Micromarket Monitor Report: Turbo Growth for SDN in North America - 07/16/2014
Armanino's Intacct- a Strong Contender for QuickBooks? - 07/16/2014
High Satisfaction Levels - a Fillip for Claims Insurers - 07/16/2014
'Act-On' Continues its Dynamic Approach in the Automation Market - 07/16/2014
GT Software Pushes Customer Service a Couple of Notches Higher - 07/16/2014
LTE Roaming Made More Conducive with Peering Agreement - 07/15/2014
Accenture Survey: Banks - Get you Priorities Right or Prepare to Make Way - 07/15/2014
NTT Com Survey: e-Commerce Dynamism Stalled in Asia - 07/15/2014
Nepal Telecom to Embrace Unified Communication System - 07/14/2014
Can Call Centers Revive Dunedin's Sinking Economy? - 07/14/2014
Automated Expense Management Solutions: The 'Order of the Day' says Apptricity - 07/14/2014
Can Junxure Cloud CRM Storm the Citadels of Redtail, Salesforce? - 07/11/2014
Marketo LaunchPoint Ecosystem Boosted with mPACT Presence - 07/11/2014
Deltapath, HKBN Partnership, to Give a Thrust to UCaaS - 07/11/2014
TinderBox Kindles a New Spark in the Microsoft Dynamics Marketplace - 07/10/2014
SSh! Do Not Disturb -Warns Nomorobo - 07/10/2014
Vendor Evaluation - A Breeze with Signal's Open Data Platform - 07/10/2014
America Movil Rolls out 4G LTE Network in the Dominican Republic - 07/09/2014
Call Center Customers Matter - So Do Their Experiences - 07/09/2014
Protiviti: Internal Auditors- Be Relevant - 07/09/2014
Comverse to help APAC CSP Transform into a Multi-Play Provider - 07/08/2014
Next-Gen Digital Broadcasting of FIFA World Cup Now a Reality - 07/07/2014
Siklu to Help UK Broadband Backhaul London Small Cell Traffic - 07/07/2014
Mobility Set to Transform Spanish Businesses - 07/07/2014
Can RFS Maintain its Winning Streak at Mineirao and Maracanã Stadiums? - 07/07/2014
Research Study: Understand and Realize the Benefits of Digital Transformation - 07/07/2014
Creative SMS Services - Take your Pick - 07/07/2014
New App to Locate Missing Pets! - 07/02/2014
Birch Communications Extends Fiber Footprint in Kentucky - 07/02/2014
mplsystems Customer Engagement Solution- a Hit with SENSILAB - 07/01/2014
S-Connect for Cyara to Enable Automated Customer Experience Testing - 07/01/2014
Conquest Email Marketing to Help Cactus Sky Make More Conquests - 06/30/2014
User-based Insurance Gaining in Auto Aftermarket Popularity says Frost & Sullivan - 06/30/2014
There's a Buzz: CurdBee Re-developed as Hiveage - 06/30/2014
HP Vertica to Provide a Complete End-to-End Analytic Experience - 06/27/2014
DCI's Mitel Enabled VCore Solution to Power Menin Hospitality - 06/27/2014
SneakPro Sneaks into Smartphones, Plays Detective - 06/26/2014
Retailers: Don't be Complacent about Cybersecurity - 06/26/2014
tw telecom to Connect SE3 Tenants in Seattle Data Centers - 06/26/2014
dotloop helps Connect the Dots in the Real Estate Industry - 06/25/2014
VeeAssist, Mobile SDK Set to Transform Online Shopping - 06/25/2014
Verizon Props up the Healthcare Industry with Telemedicine - 06/25/2014
Mitel's New Program Pacifies Channel Partners - 06/25/2014
Zello App Takes Voice Chat to New Level - 06/24/2014
Australian Businesses - Are you Listening? - 06/24/2014
IBISWorld Highlight Market Risks for Helpdesk and Call Center Software - 06/24/2014
Quality of Experience- the New Battleground for Mobile Operators - 06/23/2014
Datapipe Receives Kudos for Superior Customer Service - 06/23/2014
In-Room Connectivity Easier than Before with Meru AP122 - 06/23/2014
No Signal in the Building? Use VoWi-Fi to Connect - 06/23/2014
Enterprises Invited to 'Yo' Away, says - 06/23/2014
Learn How to Enhance Your Brand Image - 06/23/2014
Survey: Technology Combined with People is Central to Success - 06/23/2014
Healthcare Insures Navigate Fluid Landscape with Pegasystems' Solid Solutions - 06/20/2014
gUnify's Salesforce Connector to Change the UCaaS Landscape - 06/19/2014
Deliver Outstanding Customer Service or Pay the Price - 06/19/2014
Survey Says Don't Push Mobile Technology to the Backburner - 06/19/2014
Call Center Headsets: an Absolute Must - 06/17/2014
NTT Com Establishes New IP PoP in Thailand - 06/17/2014
Fujitsu's Novel Approach a Game Changer for Contact Centers? - 06/17/2014
Customer-Obsessed Vodafone Qatar Steals the Limelight at MECC 2014 - 06/17/2014
CGS Invotas Survey: Don't let Cyber Attackers in-Counter- Respond - 06/17/2014
Findings: Mobility and Enterprise Collaboration to Drive Cloud Computing - 06/16/2014
Videxio Offering, New Way to Manage Video Conferencing - 06/16/2014
Prognosis Software -an Optimistic Prognosis for Contact Centers? - 06/13/2014
Tesora's Open-source DVE to Simplify Data Management - 06/13/2014
Video Marketing Redefined by HouseLens - 06/13/2014
Will User-Centric IT Restore the Customer's Crown? - 06/13/2014
Brooklyn EXPO Center Nods, Transbeam Beams - 06/12/2014
Will RFS Score More Goals than the Winner? - 06/12/2014
Lane End Tells How to Get the Numbers Rolling - 06/12/2014
iPatientCare eLearning Series to Highlight Importance of Documentation - 06/11/2014
Eureka Express Mining - a Gigantic Stride in Speech Analytics? - 06/11/2014
Unified Commerce- The New Mantra for Retailers? - 06/11/2014
Frost & Sullivan: Electronic Testing to Gain Momentum in Africa - 06/11/2014
Aptilo Networks to Enhance World Cup Wi-Fi Experience - 06/10/2014
Millicom Extends Digital to More Consumers in Latin America - 06/09/2014
Pelorus Awards Game, Set, and Match to Aspect Once Again - 06/09/2014
Arbill to Accelerate AP Processes with DataServ's Solutions - 06/09/2014
Marketers Give Millennials Content that Finds them - 06/09/2014
Cougar Mountain Scales Heights with Denali Genius - 06/06/2014
Survey: No More Sitting on the Fence- Call Centers to Leap onto the Cloud - 06/06/2014
Sprint's MPLS Network to Boost Thinking Phone Networks' UC Suite - 06/06/2014

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