Call Center/CRM
Info Tech 
IP Communications 
Mobile 
Green 
Satellite 
Robotics 
By Tim Passios
Director of Product Management, Interactive Intelligence
Interactive Intelligence, Inc.
Tim Passios is Director of Solutions Marketing for Interactive Intelligence Inc. and has more than 17 years experience in the contact center industry. Interactive Intelligence is a leading provider of IP business communications software and services for the contact center and the enterprise, with more than 3,000 installations in nearly 70 countries. For more information, contact Interactive Intelligence at asktheexpert@inin.com or (317) 872-3000.
Latest Articles |
| Ask the Expert: Remote Agents - 08/03/2012 |
| Skills-Based Routing: The Tool You Need to Generate Revenue and Retain Customers - 11/11/2009 |
| Leveraging Technology to Expand Your Agent Pool - 10/15/2009 |
| Incentive Programs Can Make a Difference - 09/08/2009 |
| Ask the Expert: ACD Routing Best Practices - LIFO vs. FIFO - 08/24/2009 |
| CBPA and CEBP Are Not the Same - 07/02/2009 |
| Ask the Expert: Communications-Based Process Automation (CBPA), part 2 - 04/06/2009 |
| Ask the Expert: Communications-Based Process Automation (CBPA) - 04/06/2009 |
| What are Some Common Best Practices for Post-call Satisfaction Surveys? - 12/22/2008 |
| Migrating To An All-In-One Solution... How Do We Get There? - 12/22/2008 |
| Investing In Your Business Without Spending A Fortune - 12/22/2008 |
| Impact of Agent Frustration on Customer Satisfaction - 12/22/2008 |
