Dan Miller has over 25 years experience in marketing, business development and corporate strategy for telecom service providers, computer manufacturers and application software developers. Miller founded Opus Research in 1985 and helped define the Conversational Access Technologies marketplace by authoring scores of reports, advisories and newsletters addressing business opportunities that reside where automated speech leverages Web services, mobility and enterprise software infrastructure. More recently he oversaw the launch of research practices covering Voice Biometrics and Local Mobile Search.
As Director of the New Electronic Media Program at LINK Resources from 1980-1983, he helped define one of the first continuous advisory services in for electronic content providers, including publishers, movie studios, television networks and cable TV system operators.
Miller then held management positions at Atari, Warner Communications and Pacific Telesis Group. At The Kelsey Group from 1994-1999, Dan was Editor-in-Chief of The Kelsey Report and later served as Vice President with responsibility for launching and managing information services on Local Online Commerce, Voice and Wireless Commerce and Directory Driven Commerce. Miller received his BA from Hampshire College (1976) and an MBA from Columbia University Graduate School of Business (1980). He is a frequent speaker at industry conferences regarding speech processing, contact center automation, unified communications and mobile commerce. He has been quoted in the New York Times, Wall Street Journal, The Economist, Investor’s Business Daily, Wired.com, CommWeb and provided commentary on CNN and TechTV.
|Solid Gold Catalyst: Showcasing Microsoft OCS - 11/07/2008|
|Office Depot Finds Right Time for On-Demand, SIP-Based Routing - 10/20/2008|
|Towards Customer Care On Demand - 07/21/2008|
|How Microsoft Could Rid the World of Telephone Numbers - 06/04/2008|
|The Really Intelligent Customer Front Door - 05/08/2008|
|Putting Microsoft and Aspect's Venture in Context - 04/11/2008|
|Beyond UC: Contextual Communications - 03/17/2008|