Ed LaBanca brings over 30 years experience in computing, data networking and telecommunications. He has lead efforts in new product design and product management for major telecom manufacturers. Ed is Principal Analyst & Consultant for CollabTel. The company focuses on 3 synergistic areas, any or all of which provide the best value for their clients:

Consulting & Industry Analyst Services – “Bringing together the Right Expertise at the Right Time for the Right Results”. Consulting services include technology and applications audit, systems and process analysis, design, request for proposals, evaluations and project management.

CXO Reports™ – Single reference source with NuViews® analyses to compare information in common formats on various UC and Contact Center platforms and functions, and Data Networking Solutions. Reports include optional validation test results. Vendors are invited to be included in these reports and associated Industry Reviews and Studies: CXO Reports.

Communications-based Business Process Automation – one of the first authorized Business Process Consulting members to be fully trained on Interactive Intelligence’s Interaction Process Automation™ (IPA) solution. CollabTel is listed in Gartner's recent report on Who's Who in Communications-enabled Business Process Application Developers and Consultants.