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Mae Kowalke Info


TMCnet Contributor

Mae Kowalke is a TMCnet contributor. She is Manager of Stories at Neundorfer, Inc., a cleantech company in Northeast Ohio. Mae has more than 10 years experience in journalism, marketing and communications, and has a passion for new tech gadgets. She holds a bachelor’s degree in communications from Thomas Edison State College.

Latest Articles

Six Telephone Etiquette Mistakes in 2015 - 08/27/2015
Customers Getting Fed Up Over Complex Enterprise Licensing Schemes - 08/27/2015
Protocol Matters When it Comes to FoIP - 08/26/2015
Opposition Mounts against TCPA Rules Clarification - 08/26/2015
Which Help Desk Software to Choose? - 08/25/2015
The Travel Industry is Crash and Burn When it Comes to Customer Care - 08/25/2015
GSMA Tackles Specification for Low-Power IoT Devices - 08/25/2015
SIP Trunking and Disaster Recovery - 08/25/2015
Small Cells Innovation: Keeping Up with Network Capacity Demands - 08/25/2015
Smarter Temperature Systems Help Data Centers Drive More Efficiency - 08/25/2015
The Customer Service Opportunity We Haven't Yet Seized - 08/24/2015
How to Support the Frazzled B2B Customer - 08/20/2015
Centralize Healthcare Scheduling-Do it Right - 08/20/2015
Serving Customers Better with Bad IVR? - 08/20/2015
The Difference Between Good and Bad Self-Serve Customer Support - 08/20/2015
Business Phone Systems Don't Need to be Complex - 08/20/2015
The Pros and Cons of the Major IoT Communications Protocols - 08/20/2015
Electropop Band Gets Creative with Fax - 08/18/2015
Polling Industry: New TCPA Regulations are Unfair - 08/18/2015
Sub-Brands and International Roaming Can Spur Prepaid Mobile Expansion - 08/17/2015
LTE Greatly Boosts Mobile Device Data Use, New Research Finds - 08/17/2015
Real-Time Communications Is More Than Just a Business Buzzword - 08/13/2015
Internet of Things is an Opportunity for UC Firms - 08/13/2015
Service Orchestration Can Help SDN and NFV Fulfill Their Promise - 08/12/2015
What Telecoms Must Change to Avoid Disruption - 08/12/2015
New FCC Rules Set Telecom Requirements for the Move to IP Infrastructure - 08/12/2015
Call Accounting is a Key Component of a Good Enterprise Communications Plan - 08/12/2015
Is Healthcare IT Still Not Up to Snuff? - 08/10/2015
Update: Fax Petition Campaign Flooding Congress - 08/10/2015
FCC Chairman: Random Polling over Wireless Not Advisable - 08/10/2015
Does On-Premise VoIP Still Have a Future? - 08/07/2015
US Army Uses UC, VoIP for More Robust Communications - 08/07/2015
Has Big Data Gotten Out of Hand? - 08/06/2015
Six Tips for Better Sales Coaching - 08/06/2015
Are You Leading or Falling Behind in the Data Race? - 08/06/2015
Lightning, Blackouts Aren't the Only Electrical Issues that Hurt Computing Equipment - 08/06/2015
Virtual Residential Gateways Offer a Lot to Operators - 08/04/2015
What is New with Voice-over-Wi-Fi (VoWi-Fi) - 08/04/2015
Microsoft Mashes Up Email and Chat New 'Send' App - 08/04/2015
The Perils of Homegrown Licensing Solutions with IoT - 08/03/2015
Auto Dialers Have Evolved to be More Than Just Technology - 08/03/2015
Fax Over IP: No Paper, Better Security - 08/03/2015
Activists Fight Cyber Security Bill with FoIP - 07/29/2015
Mobile Devices Could Usher in a Healthcare Revolution by 2018 - 07/28/2015
New Air-to-Ground 4G LTE System Could Put Ultra-Broadband in the Skies - 07/28/2015
Time to Adjust Your Telemarketing Practices - 07/28/2015
WebRTC Influencing Business Processes, Study Finds - 07/28/2015
Leading Companies Join the White House in Pledging to Be Model Energy Users - 07/28/2015
One Advantage of Subscription Licensing: Less Chance of a Software Audit - 07/28/2015
Business VoIP Makes the Most Sense for Startups - 07/28/2015
Oracle Gets Tough with Customers to Prod Them to the Cloud - 07/27/2015
India Takes Aim at OTT VoIP Providers - 07/23/2015
Is Your Business Still Drowning in Data? - 07/23/2015
Making Sense of the Relationship Between VoIP and SIP - 07/22/2015
California City Trashed by Massive Power Outage - 07/22/2015
Study Looks at the State of Telecom in the Caribbean - 07/22/2015
UC Legal Issues Not Taken Seriously Enough - 07/22/2015
Need To Justify an Auto Dialer? Here Are Four Good Reasons - 07/21/2015
Will Digital Banking Kill the Branch Bank? - 07/20/2015
Cautionary Tale: Lost Fax Costs Single Mom Plenty - 07/20/2015
Time Warner Cable Ruling Puts the New TCPA Clarification into Practice - 07/16/2015
Are You Ready to Ditch Your Laptop Yet? - 07/15/2015
Don't Jump Into Subscription-Based Licensing Too Fast - 07/15/2015
Why VoC Must be Embraced by All Parts of a Business - 07/15/2015
The Internet of Things is a Boon for Cloud Contact Center - 07/15/2015
The Basics of Workforce Management - 07/15/2015
Cloud the Raising Bar for Customer Service - 07/15/2015
Prepaid Mobile Growth Poses Challenges and Opportunities for U.S. Mobile Operators - 07/14/2015
Phone Support No Longer Enough, Study Finds - 07/13/2015
Polycom Acoustic Fence Keeps Background Noise Out - 07/13/2015
Is it Time for Telecom APIs? - 07/13/2015
Networked Businesses Need to Seriously Consider Security - 07/10/2015
Do's and Don'ts Followed the Recent TCPA Clarification by the FCC - 07/10/2015
Implications of the New TCPA Ruling on Autodialers - 07/10/2015
Five Ways to Win at Omni-Channel Communications - 07/09/2015
Dell Makes its Mark in the HPC Market with its Upcoming PowerEdge C6320 - 07/06/2015
The Road to the Paperless Office is Here - 07/06/2015
Roofer Feels the Pain with $22 Million Junk Fax Judgment - 07/02/2015
Study Finds Huge Gain from Using Lead Management Software - 07/02/2015
Fears of Collusion Are Overblown in the Telecom Industry - 07/01/2015
Google Updates its Chromebox Video Conferencing Solution - 07/01/2015
How to Get a Business Line Without Needing a Second Phone System - 07/01/2015
Bell Labs - Arthur D. Little Study Shows Economic Benefits of NFV and SDN for Network Operators - 07/01/2015
FCC Told: You're Killing Polling as We Know It - 07/01/2015
HTML5 Game Development in an Hour? Yes - 06/30/2015
Advanced Frameworks Making HTML5 App Development a Breeze - 06/26/2015
The True Value of Workforce Management Systems - 06/25/2015
Make a Move: Four Keys to Good Systems Migration - 06/25/2015
Will There Be Ads in Our Real Time Communications Future? - 06/24/2015
Reality Check: Is Your Data Working for You? - 06/24/2015
Emerging Markets are the New Frontier and Opportunity for Mobile Broadband - 06/23/2015
Making Sense of SIP Trunk Analysis - 06/23/2015
Dallas Innovates with its New Public Safety Network - 06/22/2015
Is an End to Network Forecasting in Sight? - 06/22/2015
App Makes it Easy To Report Telemarketing Violations - 06/22/2015
J&J in Class Action Lawsuit after Claims of Illegal Faxing - 06/22/2015
FCC Passes New Ruling on Automated Dialing - 06/19/2015
When is a Business Fax Illegal? - 06/18/2015
Data Center Cooling Industry Set for Robust Growth Through 2019 - 06/18/2015
Millennial Generation Raises the Stakes for Customer Engagement - 06/18/2015
Five Keys for Quality Management in the Contact Center - 06/18/2015
Is an End to Network Forecasting in Sight? - 06/18/2015
Is an End to Network Forecasting in Sight? - 06/18/2015
Even with Good Agents, Customer Service Takes the Whole Team - 06/18/2015
Microsoft Takes on Complex Software Licensing - 06/18/2015
ONT Easy Start Takes the Pain out of FTTH Installation - 06/15/2015
How the Cloud Changes Software Licensing - 06/15/2015
Four Ways to Handle Licensing in a Virtualized Environment - 06/11/2015
Government and Industry Have Many Ways to Reduce Building Energy Use - 06/11/2015
Face Time Still Plays an Important Role for Banks and Other Firms - 06/11/2015
Google Offers Up Some Opportunities for Service Providers - 06/11/2015
NASA Tests Drone Tracking System with Verizon Cell Network - 06/11/2015
Wireless Unified Networks Blend Wi-Fi and Cellular for Better Connectivity and User Experience - 06/09/2015
Proposed FCC Rules Threaten Polling Data, Insiders Fear - 06/08/2015
New Service Lets Users Pay for Faxing with Bitcoin - 06/08/2015
Skype Is No Videoconferencing Replacement - 06/05/2015
Big Data Advances the Automotive Industry - 06/05/2015
Report: India Now the Third-Largest Internet Market - 06/05/2015
Upcoming Talk Will Outline How to Select the Right UC Service Provider - 06/04/2015
Infortel Select and Cisco's Contact Center Solution: A Winning Combination - 06/04/2015
Selling Telecom? Don't Forget Your Marketing Department - 06/02/2015
The Value of Mobility - 06/01/2015
Evolving the Network to a Collaborative Model Starts with NFV: Part Two of Two-Part Series - 06/01/2015
FCC: New Proposal Will Clarify Auto-Dialing Rules - 06/01/2015
Blackberry: We'll Find a Way to Bring VoIP to UAE Citizens - 05/29/2015
Illinois Court Case Further Clarifies Auto Dialer Rules - 05/28/2015
Avoid These Five Customer Service Mistakes - 05/28/2015
Eliminate Fax Jitter and Packet Loss with HTTPS - 05/26/2015
Evolving the Network to a Collaborative Model Starts with NFV: Part One of Two-Part Series - 05/26/2015
Europe Picking Up the Pace with Real Time Communications - 05/26/2015
Study Shows Workers Want the Cloud - 05/26/2015
21st Century 'Cures Act' Not a Cure for All Healthcare Legislation Woes - 05/22/2015
Federal Smart Building Bill Raises Questions About Security - 05/22/2015
Big Data Doesn't Need to be a Big Problem with Proper Planning - 05/22/2015
Why WhatsApp is Not a VoIP Replacement in Most Cases - 05/22/2015
Don't Abandon Useful Technologies Just Because They're Old - 05/20/2015
Auto Dialers Good for Pushing Announcements, Too - 05/20/2015
Network-Wide NFV Use Gives the Advantage to Cable MSOs: Second of Two-part Series - 05/19/2015
IPv6 Migration Finds a Better Path with 464XLAT - 05/19/2015
Five Features That Make VoIP a Winner - 05/18/2015
SDN Might Keep Cloud Humming in Cyber Attacks - 05/15/2015
Storm Highlights Need for Proper Power Protection - 05/14/2015
Smart Building Tech Can Bring Big Energy Savings for Government and Industry - 05/14/2015
Winning at Customer Service Takes More Than Just Technology - 05/14/2015
Are You Sure Your Business Software is Legit? - 05/14/2015
The Reasons to Use IP/MPLS for Transport Communications Keeps Growing - 05/11/2015
Network-Wide NFV Use Gives the Advantage to Cable MSOs: First of Two-part Series - 05/11/2015
Why FoIP Saves Businesses Money - 05/11/2015
Get Lync Voice and Video for Less Using WebRTC - 05/11/2015
Effective Dialing Can Make a Huge Difference in Call Success - 05/11/2015
Private Equity Shows the Value of the SaaS Model - 05/08/2015
Omni-Channel Support Only Works When You Know Your Customer - 05/07/2015
Better Licensing Optimization Comes from These Four Keys - 05/07/2015
The Customer Journey Requires Better Integration Between Support and Marketing - 05/07/2015
New App Could Spell Trouble for Telemarketers - 05/07/2015
Gmail Now Can Send Faxes, with Limitations - 05/07/2015
Three Steps for TDM migration to IP/MPLS - 05/04/2015
TCPA Compliance Violation App Makes it Easy to Report Poor Telemarketing Practices - 05/04/2015
SaaS: Raising the Bar on Customer Service - 05/01/2015
Auto IoT Offers Much Room for Monetization - 05/01/2015
OTT Embattles Indian Telecoms, Too - 05/01/2015
Mind Your VoIP Security - 05/01/2015
Customer Experience More Important Than Productivity in 2015? - 05/01/2015
KPIs are Not Enough - 05/01/2015
Your Fax Does More Than You Think - 04/29/2015
Four Reasons Your Business Should Use an Auto Dialer - 04/27/2015
Is WebRTC the Death of the Dedicated UC Client? - 04/24/2015
Three Steps to Creating a Winning Culture - 04/24/2015
Vonage Helps Businesses Get VoIP - 04/24/2015
Five Steps to Better Telemarketing - 04/24/2015
Sales Does Not Need to Be This Complex - 04/24/2015
Don't Underestimate the Role of the Team Leader - 04/24/2015
A Look at the Future of Cloud Services and Telecoms Roles - 04/21/2015
Going Paperless is Easier Than You Think - 04/20/2015
Making the Connection: Auto Dialers for Political Campaigns - 04/20/2015
IoT is Just an Extension of Zebra Tech's Core Asset Intelligence Biz - 04/17/2015
Mobile Devices are Building Demand for Self-Service Customer Service - 04/17/2015
The New Role for Video Conferencing in the Office - 04/17/2015
Does Your Call Center Support Mobile Chat? - 04/17/2015
Business VoIP Delivers a Needed Upgrade to the Office - 04/17/2015
Google Meetings? Maybe. - 04/17/2015
Balancing Scripting with the Human Touch - 04/15/2015
Tech Helps Generate New Sales Leads a Smarter Way - 04/14/2015
Three Paths to National Broadband - 04/13/2015
Illinois County Discovers the Benefits of FoIP - 04/13/2015
Teachable Moment: Telemarketing Suit Against Carnival Cruise Lines - 04/10/2015
Opportunities Abound for Operators Thanks to New IoT Service Offerings - 04/09/2015
Web-Scale Networking Paves the Way for SDN and NFV - 04/09/2015
Three VoIP Service Ideas for the Budding Entrepreneur - 04/09/2015
Blimpie Shows the Dangers of Over-Aggressive Faxing - 04/09/2015
Three Ways to Drive Agent Engagement - 04/09/2015
FTC: Use Auto Dialers, but Don't Abuse Them - 04/09/2015
Copper Theft Highlights Need for Better Backup Power - 04/09/2015
The Expanding Role of Data Center Interconnect - 04/07/2015
The Move to All Digital Networks Could be an Issue for Fax - 04/02/2015
Recent Lawsuit Serves as a Warning to Treat Customers Right - 04/02/2015
E-Book Helps with the Jump from SONET/SDH to Optical Transport Networks - 04/02/2015
Does Your Internal Employee Communications System Scale? - 04/02/2015
Five Ways to Motivate Your Sales Team - 04/02/2015
Not All Sales are Alike - and the Difference is Key - 04/02/2015

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