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Mae Kowalke Info


TMCnet Contributor

Mae Kowalke is a TMCnet contributor. She is Manager of Stories at Neundorfer, Inc., a cleantech company in Northeast Ohio. Mae has more than 10 years experience in journalism, marketing and communications, and has a passion for new tech gadgets. She holds a bachelor’s degree in communications from Thomas Edison State College.

Latest Articles

Machine Intelligence Helps Contact Centers Deliver Better Continuity of Care - 03/27/2015
Four Complaints from Sales and What They Really Mean - 03/26/2015
Study Finds Website Optimization and Customer Security on the Mind of Marketers - 03/26/2015
When to Consider Using an Auto-Dialer - 03/26/2015
Microsoft Licensing Almost Got Better-But Not Quite - 03/26/2015
When to Think Fax-Over-IP - 03/26/2015
Four Reasons to Use the Cloud in the Contact Center - 03/26/2015
Contact Centers Need Better Email Habits - 03/26/2015
Contact Centers Are Not Yet Ready for Millennials and Real-Time Data - 03/26/2015
How Dynamic Scheduling Improves Agent Satisfaction - 03/26/2015
Analytics Help Businesses Make Sense of Customer Sentiment - 03/26/2015
Trends in Enterprise Mobile Use - 03/23/2015
Beware the Trap of Data-Driven Decision-Making - 03/20/2015
The Fax that Shook the Sports World - 03/19/2015
RCS Ubiquity Will Win the War Against OTT - 03/19/2015
Get Ready for True Convergence - 03/19/2015
VoIP Helps No Call Go Unanswered - 03/19/2015
New Lead Generation: Critical to Sales Success - 03/19/2015
Why SaaS Matters - 03/18/2015
UNICOM Asks: Are You Considering Haswell EP? - 03/18/2015
New Service Pack Boosts Functionality of Infortel Select - 03/18/2015
Five Things to Look for in Video Conferencing Solutions - 03/18/2015
The Direction of Enterprise Video Conferencing: Mobile Ready - 03/17/2015
The Battle with OTT is Growing VoLTE and RCS Adoption Among Operators - 03/16/2015
New Business Problem: Managing Contingent Workers - 03/16/2015
The Big Hang-up: Dealing Properly with Problem Calls - 03/16/2015
Call Accounting Can Help Boost Customer Service Within Government - 03/12/2015
Four Reasons Why Your Office Phone Should be in the Cloud - 03/12/2015
Hear That? The Most Important Part of Video Conferencing is the Audio - 03/12/2015
An RCS-Based IoT Solution? Yes! - 03/12/2015
Four Ways Predictive Dialers Deliver the Goods - 03/10/2015
How to Deal Appropriately with Problem Calls - 03/10/2015
OrderSnapp Lets Businesses Take Smartphone Orders by Fax - 03/09/2015
Why Engaged Care Matters in Healthcare - 03/06/2015
Hosted PBX Offers Cost Savings and Quality Product - 03/05/2015
New App Enables VoIP Management by Phone - 03/05/2015
Predictive Dialing Tech is for Small Businesses, Too - 03/05/2015
Five Reasons Fax-Over-IP Makes Sense - 03/05/2015
The Customer Journey Starts with the Call Center - 03/05/2015
Say Hello to the Chief Data Officer - 03/05/2015
OTT is All About Calling? - 03/05/2015
Is the FCC's Net Neutrality Ruling Good or Bad for Telecoms? - 03/05/2015
Why VoIP is Becoming the Best Way to Call - 03/05/2015
Solidfire Gives a Lifetime Guarantee for Storage - 03/05/2015
MWC: Making Unified Communications More Universal - 03/02/2015
Texas Comptroller: Selling Software in Texas Requires Collecting Use Taxes - 03/02/2015 Strengthens Mobile Offerings with Wave and Heroku Upgrades - 02/27/2015
Three Technologies that Small Businesses Must Use in 2015 - 02/27/2015
Making VoIP More Secure - 02/27/2015
The Value of Text Message Signatures - 02/27/2015
Six Ways that Fax-Over-IP Saves Businesses Money - 02/27/2015
Five Ways to Maximize Your Outbound Calling - 02/27/2015
Mobile VoIP Helps the Office Phone Make the Jump to the Smartphone - 02/27/2015
Warning: Virtualization Can Be Bad for Software Licensing Health - 02/23/2015
Mitel's Market Leadership Exemplifies Cloud Solutions Impact on Unified Communications - 02/23/2015
Inside Sales Lead Management Opportunities Growing for SMBs - 02/20/2015
Software Licensing Enters New Era - 02/19/2015
AT&T Joins UCaaS Trend with New Unified Communications Solution - 02/19/2015
Unified Communications Drivers: Hybrid Cloud Adoption - 02/19/2015
Business VoIP a Key SMB Technology for 2015 - 02/19/2015
Join the 21st Century: Five Ways to Go Paperless - 02/17/2015
What Businesses Want vs. How They Show It - 02/13/2015
How VoIP Providers Can Help the Contact Center with Security - 02/13/2015
How to Give the Human Touch in the Contact Center - 02/13/2015
WebRTC is Changing Higher Education - 02/12/2015
Four Ways to Deliver More Proactive Customer Service - 02/11/2015
Ignore Customer Experience at Your Risk - 02/11/2015
Don't Let Audits Ruin a Good Thing - 02/11/2015
A Younger Field Service Workforce Helps Firms Stay Competitive - 02/11/2015
LTE Roaming Presents New Opportunities and Challenges for Mobile Operators - 02/10/2015
New Security Threat: The Old Fax Machine - 02/09/2015
Research: Businesses are Out of Touch with Worker Concerns - 02/06/2015
What a Local Power Brownout Can Teach All of Us - 02/06/2015
Virtual Agents Are a Trend Set to Increase - 02/05/2015
Why Do On-Premise Predictive Dialers Still Have the Edge? - 02/05/2015
Four Ways That Fax is Used in 2015 - 02/05/2015
REVE Makes Instant Messaging Even Easier for VoIP Callers Who Use Mobile - 02/05/2015
The Cloud Makes Call Center Deployment Easy - 02/05/2015
Opportunity Abounds for European Cable MSOs - 02/02/2015
Five Small Call Center Adjustments That Make a Huge Difference - 01/30/2015
Corporate Communications Barking Up the Wrong Tree - 01/30/2015
Five Ways Employee Learning is Changing - 01/30/2015
Nothing Can Stop Customer Service Agents Who Actually Like Their Job - 01/30/2015
Three Ways to Improve Employee Productivity - 01/30/2015
Three Ways to Keep the Call Center at Peak Performance - 01/30/2015
Time-Trapped? Why Israel Still Faxes So Heavily - 01/27/2015
Legal Questions Surround the TCPA in 2015 - 01/26/2015
Enterprise Apps Must Follow Their Consumer Counterparts Closely - 01/22/2015
How Can Businesses Use Speech-to-Text Messaging? - 01/21/2015
The Evolving Uses of Text Messaging - 01/21/2015
Accessible Software Licensing Benefits Everyone - 01/21/2015
Why Japan Still Loves the Fax - 01/21/2015
South Africa Poised for VoIP Growth - 01/21/2015
VoIP is an Easy Way to Help the Environment - 01/21/2015
Data Center Interconnect Evolves for an Expanded Role in the Enterprise - 01/20/2015
Predictive Dialers Offer New Help for the Publishing Industry - 01/19/2015
Business Trends Favor WFO, According to New Report - 01/16/2015
How to Handle that Angry Customer on Social Media - 01/16/2015
VoIP is a Game-Changer for Mobile Workers - 01/16/2015
IVR is Not Just for Fortune 500 Companies - 01/16/2015
Five Factors for Better Call Center Planning - 01/16/2015
Companies Must Defend Customer Culture, or Pay the Price - 01/16/2015
Good Customer Service Starts with Effective Big Data Use - 01/16/2015
New Zealand Makes a Big Push for Nationwide Ultra-Broadband - 01/14/2015
Route Reflection a Good Example of How NFV Can Help the IP Edge - 01/14/2015
Welcome to the 21st Century: Making Fax Mobile - 01/12/2015
Class Recordings Can Help E-Learning Providers Differentiate - 01/09/2015
Transformation will Abound in 2015 - 01/08/2015
Mobile UC Set to Grow, But UX Needs to be Minded - 01/08/2015
The Cloud Can Make Changing Offices Easier - 01/08/2015
How to Make Sense of the Many Cloud-Based Contact Center Offerings - 01/08/2015
Don't Forget that Chat Must be Recorded, Too - 01/08/2015
The Value of Corporate Social - 01/06/2015
Making the Move to Paperless Starts with Little Steps - 01/05/2015
Operators Must Evolve Their IP Mobile Core-and Soon - 01/05/2015
About Time: Predictive Dialers are Moving to the Cloud - 01/05/2015
Is it Better to Start a Biz or License the Idea? - 12/31/2014
Learning Marketplace Company Shows How to Nurture Employee Collaboration - 12/31/2014
Mobile Services Revenue Slows, but Mobile Broadband on a Tear According to Analysts - 12/31/2014
Visual Development Platform Speeds Up App Development - 12/30/2014
Are Firms Finally Moving Email to the Cloud? - 12/30/2014
The Value of Corporate Social - 12/30/2014
Taking the Pain out of International Mobile Calling - 12/30/2014
Making the Jump to Selling the Cloud - 12/30/2014
Harnessing Big Data Means Real-Time Analytics on More than Just SQL - 12/30/2014
Why Choose a Hosted Predictive Dialer? Reasons Abound - 12/30/2014
Where Autodialers Stand in the Courts at the Start of 2015 - 12/29/2014
Keeping Information in the Workflow - 12/29/2014
Smart Cities Mean Smart Networks - 12/29/2014
One Size Does Not Fit All for Public Safety Moving to Ultra-Broadband - 12/29/2014
NFC-based Mobile Payments Set to Reach $130 Billion by 2020, Predicts Strategy Analytics - 12/29/2014
Give Yourself a Break for the New Year with Three Business Processes - 12/24/2014
NFC-based Mobile Payments Set to Reach $130 Billion by 2020, Predicts Analysts - 12/24/2014
Contact Centers Adjusting to More Complex Customer Questions - 12/24/2014
The Early Drawbacks of VoIP No Longer Make Sense - 12/24/2014
Is Your Phone System Ready for the Holidays? - 12/24/2014
Why a Happy Customer Equals a Cost-Effective Call Center - 12/22/2014
Traffic Analysis Takes the Guesswork Out of Telecom Spend - 12/22/2014
The Value for Operators of Network-Based Malware Detection Systems - 12/22/2014
Professional Services Can Greatly Simplify SDH Maintenance - 12/22/2014
When Fax-over-IP Came to the Rescue - 12/22/2014
Why Let Others Handle Customer Support When You Can Do it Better? - 12/19/2014
How to Ensure Good HR Data Quality - 12/17/2014
Hire Employees During the Holidays? Absolutely! - 12/17/2014
Up Your Game: Bring Web Analytics to Contact Center Calling - 12/17/2014
Finding: Healthcare Contact Center Agents Need Extra Training - 12/16/2014
Questions To Ask When Selecting a VoIP Provider - 12/16/2014
Trends Show Rise of Cloud-based Call Recording, Quality Assurance Apps - 12/16/2014
Options for MSOs Migrating to IMS - 12/15/2014
Smart Government Starts with a Shared Wide Area Network for All Agencies - 12/15/2014
The Key to a Paperless Office is One Step at a Time - 12/15/2014
New Jersey Congresswoman Crushed the Vote with Savvy Tech Use - 12/15/2014
Workforce Management Software Can Benefit from the Cloud - 12/12/2014
BPA Quality Contributes to Growth in Call Monitoring Market - 12/11/2014
Focus on Data, Not Systems, for More Effective Data Management - 12/11/2014
Make This Year's Office Party One to Remember with the Right Tech - 12/11/2014
Google Brings the Fight to Enterprise Video Conferencing - 12/11/2014
UK Mortgage Broker Shows Why Updating Technology is a Must - 12/09/2014
Simplifying Multi-Layer Network Optimization is No Easy Matter - 12/08/2014
Why Enterprise IT Organizations Must Become Mobile VoIP Providers - 12/08/2014
Cloud-Based Predictive Dialers: Sensible for Today's Business - 12/08/2014
Reports: Real Time Communications and Mobile Contributing to Rise of Online Holiday Shopping - 12/06/2014
Choosing a VoIP Switch for Your Small Business: Benefits and Considerations - 12/05/2014
Call Recording Helps Businesses Re-Focus on Customer Service - 12/04/2014
'Tis the Season for Vacations: Business VoIP Can Help - 12/04/2014
Distributed IP Network Architectures Prove Highly Beneficial in Emerging Markets - 12/04/2014
ISI Telemanagement Solutions Recognized for Call Accounting Solution - 12/02/2014
What to Expect from an Enterprise Predictive Dialer - 12/01/2014
Why You Need (and Will Use) Fax in 2015 - 12/01/2014
Call Accounting Can Simplify Complex Telecom Tracking - 11/26/2014
REVE's iTel Data Backup a Must for Existing Customers - 11/26/2014
NJ Man Sues Chase for 'Willful' Disregard of the TCPA - 11/26/2014
Call Tracking Will Change Advertising Yet Again - 11/24/2014
Putting Good Customer Experience into Practice - 11/24/2014
History Shows the Durability of Fax Technology - 11/24/2014
Not Just Any SDN Solution Will Maximize Value of NFV - 11/24/2014
Do You Know Your Customer Effort Score? - 11/24/2014
Liberal Policies Make Bahrain a Great Place for VoIP Business - 11/24/2014
Intel Execs: 'The Data Center Will Stabilize the Company' - 11/24/2014
WebRTC is Bigger Than You Think - 11/24/2014
Apple Support for WebGL Will Push Its Use - 11/21/2014
Tire Retailer Shows the Value of UC Fault Tolerance - 11/20/2014
Why One Virtual PBX Provider is on a Roll - 11/20/2014
Why Every Software Producer Needs Good Entitlement Management - 11/20/2014
App Revolution is Changing How Enterprise Software is Licensed - 11/20/2014
Patent Office Attendance Scandal Shows Why Freedom Also Requires Accountability - 11/20/2014
Twitter Challenges that its Texts Fall Under the TCPA - 11/20/2014
Plumbing Firm Falls Afoul over Unsolicited Fax Ads - 11/20/2014
Call, Desktop Monitoring Can Help Manage Increasingly Mobile Employees - 11/14/2014
Call Center Scheduling Software is Essential for the Holiday Push - 11/14/2014
Why Call Accounting Matters in 2015 - 11/13/2014
Vonage Aims for Larger Customers with Planned UCaaS Acquisition - 11/13/2014
How VoIP Works Behind the Scenes - 11/13/2014
Samsung Highlights Innovation in Mobile - 11/11/2014
Cable MSOs Will Need to Take Analytics Seriously in the Connected Home - 11/11/2014
Three Keys to Enhanced Communications Service Provider (CSP) Field Service - 11/11/2014
How You Know it's Time to Use Fax-over-IP - 11/10/2014
Court: Current Capability Decides if a Device is an Auto Dialer - 11/10/2014
The Smartphone is at the Center of Your Business - 11/10/2014
Mobile VoIP Near the Tipping Point According to Report - 11/10/2014





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