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Mae Kowalke is a TMCnet contributor. She is Manager of Stories at Neundorfer, Inc., a cleantech company in Northeast Ohio. Mae has more than 10 years experience in journalism, marketing and communications, and has a passion for new tech gadgets. She holds a bachelor’s degree in communications from Thomas Edison State College.

Latest Articles

How to Ensure Good HR Data Quality - 12/17/2014
Hire Employees During the Holidays? Absolutely! - 12/17/2014
Up Your Game: Bring Web Analytics to Contact Center Calling - 12/17/2014
Finding: Healthcare Contact Center Agents Need Extra Training - 12/16/2014
Questions To Ask When Selecting a VoIP Provider - 12/16/2014
Trends Show Rise of Cloud-based Call Recording, Quality Assurance Apps - 12/16/2014
Options for MSOs Migrating to IMS - 12/15/2014
Smart Government Starts with a Shared Wide Area Network for All Agencies - 12/15/2014
The Key to a Paperless Office is One Step at a Time - 12/15/2014
New Jersey Congresswoman Crushed the Vote with Savvy Tech Use - 12/15/2014
Workforce Management Software Can Benefit from the Cloud - 12/12/2014
BPA Quality Contributes to Growth in Call Monitoring Market - 12/11/2014
Focus on Data, Not Systems, for More Effective Data Management - 12/11/2014
Make This Year's Office Party One to Remember with the Right Tech - 12/11/2014
Google Brings the Fight to Enterprise Video Conferencing - 12/11/2014
UK Mortgage Broker Shows Why Updating Technology is a Must - 12/09/2014
Simplifying Multi-Layer Network Optimization is No Easy Matter - 12/08/2014
Why Enterprise IT Organizations Must Become Mobile VoIP Providers - 12/08/2014
Cloud-Based Predictive Dialers: Sensible for Today's Business - 12/08/2014
Reports: Real Time Communications and Mobile Contributing to Rise of Online Holiday Shopping - 12/06/2014
Choosing a VoIP Switch for Your Small Business: Benefits and Considerations - 12/05/2014
Call Recording Helps Businesses Re-Focus on Customer Service - 12/04/2014
'Tis the Season for Vacations: Business VoIP Can Help - 12/04/2014
Distributed IP Network Architectures Prove Highly Beneficial in Emerging Markets - 12/04/2014
ISI Telemanagement Solutions Recognized for Call Accounting Solution - 12/02/2014
What to Expect from an Enterprise Predictive Dialer - 12/01/2014
Why You Need (and Will Use) Fax in 2015 - 12/01/2014
Call Accounting Can Simplify Complex Telecom Tracking - 11/26/2014
REVE's iTel Data Backup a Must for Existing Customers - 11/26/2014
NJ Man Sues Chase for 'Willful' Disregard of the TCPA - 11/26/2014
Call Tracking Will Change Advertising Yet Again - 11/24/2014
Putting Good Customer Experience into Practice - 11/24/2014
History Shows the Durability of Fax Technology - 11/24/2014
Not Just Any SDN Solution Will Maximize Value of NFV - 11/24/2014
Do You Know Your Customer Effort Score? - 11/24/2014
Liberal Policies Make Bahrain a Great Place for VoIP Business - 11/24/2014
Intel Execs: 'The Data Center Will Stabilize the Company' - 11/24/2014
WebRTC is Bigger Than You Think - 11/24/2014
Apple Support for WebGL Will Push Its Use - 11/21/2014
Tire Retailer Shows the Value of UC Fault Tolerance - 11/20/2014
Why One Virtual PBX Provider is on a Roll - 11/20/2014
Why Every Software Producer Needs Good Entitlement Management - 11/20/2014
App Revolution is Changing How Enterprise Software is Licensed - 11/20/2014
Patent Office Attendance Scandal Shows Why Freedom Also Requires Accountability - 11/20/2014
Twitter Challenges that its Texts Fall Under the TCPA - 11/20/2014
Plumbing Firm Falls Afoul over Unsolicited Fax Ads - 11/20/2014
Call, Desktop Monitoring Can Help Manage Increasingly Mobile Employees - 11/14/2014
Call Center Scheduling Software is Essential for the Holiday Push - 11/14/2014
Why Call Accounting Matters in 2015 - 11/13/2014
Vonage Aims for Larger Customers with Planned UCaaS Acquisition - 11/13/2014
How VoIP Works Behind the Scenes - 11/13/2014
Samsung Highlights Innovation in Mobile - 11/11/2014
Cable MSOs Will Need to Take Analytics Seriously in the Connected Home - 11/11/2014
Three Keys to Enhanced Communications Service Provider (CSP) Field Service - 11/11/2014
How You Know it's Time to Use Fax-over-IP - 11/10/2014
Court: Current Capability Decides if a Device is an Auto Dialer - 11/10/2014
The Smartphone is at the Center of Your Business - 11/10/2014
Mobile VoIP Near the Tipping Point According to Report - 11/10/2014
Monet Shows Call Centers the Way with Cloud-Based Scheduling - 11/05/2014
Dealing with an Aging Workforce - 11/05/2014
Collections Industry Brief Tries to Define TCPA Scope for Auto-Dialers - 11/05/2014
Automated Expense Management is the Future, and It's Here - 11/05/2014
Automated Expense Management is the Future … and It's Here - 11/05/2014
Five Steps for a Paperless Office - 11/05/2014
The Value of Softswitch Partitioning - 11/05/2014
VoIP Delivers More Than Just Cost Savings - 11/05/2014
Predictive Dialers Can Help More Than Just the Call Center - 11/04/2014
Dialers Make Appointment Reminders Easy - 11/04/2014
What Mobile Network Operators Need to Combat OTT Mobile Apps - 11/03/2014
Operators Need to Prepare Their Operations Support Systems for Full NFV Integration - 11/03/2014
The Difference Between Power Dialing and Predictive Dialing Modes - 10/31/2014
Indian Firm Helps Spread the Benefits of Predictive Dialing Software - 10/31/2014
When to Use Preview Dialing Mode with Your Predictive Dialer Software - 10/31/2014
Keeping Agents Efficient is a Key Task for Every Contact Center - 10/31/2014
Texas Political Candidate Goofs with Faxed Complaint - 10/31/2014
Scaling the Internet Requires Beefed Up Service Routers - 10/28/2014
NFV Requires a New Mindset and Processes for Network Operators - 10/28/2014
Political Candidate Effectively Using Predictive Dialers, Big Data - 10/24/2014
Make Good Friends Better with a Predictive Dialer - 10/24/2014
GENBANDCare Takes the Hassle Out of Support and Maintenance - 10/23/2014
Five Myths About Modern Faxing - 10/23/2014
Predictive Dialers Can Make Campaign Calling Much Easier - 10/23/2014
Marketing Firm Helps Politicos Get Savvy About Campaign Calling - 10/23/2014
Cloud Call Record is a Killer Feature - 10/23/2014
REVE Systems Auto-Provisioning Feature: No More Passwords! - 10/22/2014
7 Habits of Highly Effective Contact Center Coaches - 10/22/2014
When Does it Make Sense to Choose the Cloud for Call Accounting? - 10/22/2014
New Sprint Podcast Series Shows How to Put M2M into Practice - 10/22/2014
Sprint Highlights the Coming Payment Processing Revolution - 10/22/2014
Power Utilities Network Design for Synchrophasor Application - 10/22/2014
NFV on OpenStack Requires a Little Finesse - 10/22/2014
How to Make the Move to the Cloud Less Daunting - 10/16/2014
RCS Helps Businesses Improve the Customer Service Experience - 10/16/2014
Is Your Business Embracing RCS and Multichannel Communications? - 10/16/2014
Good Ticket Deflection Relies on Comprehensive Search - 10/16/2014
Upping Customer Service Through Better Metrics and Technology - 10/16/2014
Your Phone System Could Be Even Better - 10/16/2014
Massachusetts Politico Shows the Utility of Using All Available Data - 10/15/2014
Court: Businesses Can Fall Afoul Over TCPA When Calling VoIP Services - 10/15/2014
Supporting BYOD Means Moving Everything to the Internet - 10/15/2014
Autodialer Helps School Get Out the Word After Security Threat - 10/14/2014
Regarding TCPA: Should Certain VoIP Services Be Treated Like Mobile Phone Service? - 10/14/2014
IP/MPLS Can Balance Smart Grid Deployment with Legacy System Support - 10/14/2014
Adobe and EchoSign Partner for Easier E-Signatures - 10/14/2014
How Packet Microwave Can Extend Legacy Connections - 10/14/2014
Financial Service Firms Can Benefit from New Recording Requirements - 10/13/2014
Businesses Need Better Support Ticketing, Study Finds - 10/13/2014
Study Finds Businesses Not Investing Enough in Lead Generation - 10/10/2014
The Role of Text-to-Speech in a Predictive Dialer - 10/10/2014
Automation: The Secret Ingredient to Better Cold Calls - 10/10/2014
What to Consider When Choosing a Predictive Dialer - 10/10/2014
How to Choose the Right Cloud Contact Center Provider - 10/10/2014
Most Interesting Fax Story of the Month? - 10/10/2014
Cellular Solutions are Replacing Landlines Across the Board - 10/10/2014
Cellular and Out-of-Band Solutions are Replacing Landlines Across the Board - 10/10/2014
WebRTC Makes Sense Even if You're Not a First Mover - 10/10/2014
India Embracing VoIP at a Rapid Pace - 10/10/2014
Sprint Highlights the Coming Payment Processing Revolution - 10/09/2014
How RCS Helps Make Sense of the Multichannel Mess - 10/09/2014
Gartner Improves Coverage of the Enterprise Communications Segment - 10/09/2014
Sprint Highlights the Coming Payment Processing Revolution - 10/08/2014
Operators Can Meet Mobile Wi-Fi Security Challenges with ePDG - 10/07/2014
PMC Controllers Give New Options for Hyperscale Network Deployments - 10/06/2014
BYTEGRID and University of Maryland Partner on Terabit-Capable Point of Presence - 10/06/2014
How to Reduce Abandoned Sales Online - 10/02/2014
How to Make Open Enrollment a Sales Boon - 10/02/2014
How to Select the Right Backup Power System - 10/02/2014
Predictive Dialing Can Improve the Customer Experience - 10/02/2014
Zoho Gets Outbound Dialer Integration - 10/01/2014
The Environmental Benefits of Fax-over-IP - 10/01/2014
Uncertainty Around the TCPA and Autodialers Should Make Businesses Cautious - 10/01/2014
The Hidden Cost of the Cloud - 10/01/2014
How to Make Packet Microwave Ready for LTE-Advanced Demands - 10/01/2014
Detroit Firefighters Use Fax to Fight Fires, But They Could Do Better - 09/30/2014
MDM is No Longer Enough to Secure Business Data in a Mobile World - 09/26/2014
Video Surveillance Has Many Uses - 09/26/2014
Should the Contact Center Operate in the Cloud? - 09/26/2014
Tulsa Newsroom Loses Phone and Fax--Needlessly - 09/26/2014
Dialers Offer More Than Just Predictive Calling - 09/26/2014
What to Look for When Evaluating Services Relationship Software - 09/26/2014
RCS Can Help Businesses with Innovation and Adaptation - 09/26/2014
The Mobile Revolution is a Big Business Opportunity - 09/26/2014
Poor Customer Service Starts in the C-Suite - 09/25/2014
Software Can Drive Incremental Revenue for Hardware Makers - 09/25/2014
Improved Customer Experience One of the Biggest Reasons for WFO, Study Finds - 09/25/2014
G.fast Sets Speed Record for Copper Wire Data Transmission - 09/23/2014
How to Make an Old Message Fresh When it Comes to Auto-Dialing - 09/19/2014
How Blue Ocean Strategy Can Make Communications Firms More Profitable - 09/19/2014
Kandy: A View from the Inside - 09/19/2014
Not All Calling Campaigns Need the Same Dialing Mode - 09/19/2014
North Korea Uses the Fax to Bypass Internet Filtering - 09/19/2014
Same Recorded Message + Different Versions = Reaching More Customers - 09/19/2014
Call Pacing Only One Aspect of a Good Predictive Dialer - 09/18/2014
Six Best Practices for Interactive Voice Response - 09/18/2014
Radisys Upgrades to Latest Intel Chips for Better SDN and NFV Support - 09/18/2014
Next-Gen Customer Support Software Delivers a Holistic Approach - 09/18/2014
Maryland County Shows That Fax Has Some New Tricks - 09/18/2014
Wireless Management: What to Expect from a Good Call Accounting Solution - 09/18/2014
Social Media is No Longer Just for the Marketing Department - 09/18/2014
VoIP Innovations Helps Resellers with Free Consultation Service - 09/17/2014
Out of Band Management Can Greatly Reduce International Product Repair Costs - 09/17/2014
Be Clear About the Features You Need in a VoIP Provider - 09/17/2014
Six Questions to Ask Before Choosing a VoIP Provider - 09/16/2014
Internet of Things (IoT) Business Intelligence Key to Next Generation Value Creation - 09/15/2014
The Challenges of Delivery IP Video in a Multiscreen Environment - Part 2 - 09/15/2014
Hosted PBX on the Rise, New Study Reports - 09/15/2014
Management is Key for All But the Simplest M2M Deployments - 09/12/2014
Kika Puts Old Modems to New Use - 09/12/2014
3CLogic Uses Edge Computing to Speed Up the Cloud - 09/12/2014
States Call for FCC Clarification on Telemarketer Blocking - 09/12/2014
Korean Service Gives Fax for Free If You Watch Ads - 09/12/2014
Contact Center Data: An Untapped Weapon Against Bank Fraud - 09/12/2014
Satellite Helps Businesses Stay Connected No Matter How Bad the Outage - 09/11/2014
Moving Servers in the Cloud One of Many New Challenges for IT Departments - 09/11/2014
UC Passes the Test for School District PBX Upgrade - 09/11/2014
Key Questions Small Business Should Ask When Choosing a VoIP Phone System - 09/11/2014
New Intel Core M Processors in Many Ways More Important Debut Than iPhone 6 - 09/11/2014
What NYC Public Schools Can Teach Just About Every Business - 09/11/2014
Follow Apple's Lead: Make Customers Willingly Pay More for the Same Product, Service - 09/11/2014
Cloud-Based Session Border Controllers Cut Costs While Adding Flexibility - 09/09/2014
Four Steps for Rolling Out Rural Ultra-Broadband - 09/09/2014
CVP2 Standard Helps Operators Handle Multiscreen IP Video Challenges - 09/09/2014
Breaking the Myths of Hosted Phone Service - 09/08/2014
The Right Platform Makes a World of Difference for VoIP Systems - 09/05/2014
WebRTC Comes with New Security Challenges - 09/05/2014
Four Tips for Working Less During Vacation - 09/05/2014
WebRTC Offers Many Uses for Education - 09/05/2014
EU Likely to Let Facebook Buy WhatsApp and Offer Cheap Mobile VoIP - 09/05/2014
Vendors Need to Understand the Hybrid VAR - 09/04/2014
Cloud Contact Center Soutions Growing Fast - 09/04/2014
Ignore Consumer Trust at Your Peril - 09/04/2014
Call Reporting an Important Component of UC - 09/04/2014
Small Cells Enable Improved Customer Experience - 09/03/2014
The Fax: Now a Marvel of Today's Office - 09/03/2014
Evolved Packet Data Gateway Helps Mobile Operators Integrate Wi-Fi Hotspots with Cellular Service - 09/02/2014
Take that Critical Step: Embrace Mobility with Your Business - 09/02/2014
Toll Fraud a Growing Concern as SIP Trunking Goes Mainstream - 08/29/2014
1st Point Communications is Helping the Cloud Take Shape - 08/28/2014
What Separates Successful Startups from Everyone Else - 08/28/2014
Are Businesses Evolving Fast Enough? - 08/28/2014

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