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By Mae Kowalke
TMCnet Contributor

Mae Kowalke is a TMCnet contributor. She is Manager of Stories at Neundorfer, Inc., a cleantech company in Northeast Ohio. Mae has more than 10 years experience in journalism, marketing and communications, and has a passion for new tech gadgets. She holds a bachelor’s degree in communications from Thomas Edison State College.

Latest Articles

Four Tech Trends Every Business Should Confront - 05/23/2013
The Curse of Call Reluctance - 05/23/2013
Motive ServiceView for Mobile Simplifies Customer Care - 05/21/2013
Nuage Networks Takes the Lessons of the Cloud to Datacenter Network - 05/21/2013
Genesys Learning Exchange Sets the Bar High for Community Support - 05/21/2013
Five Reasons for Telemarketing Software - 05/20/2013
Australian Carrier Experiments with Small Cells to Ease Broadband Congestion - 05/20/2013
Firms that Ignore E911 Face Headaches Later - 05/20/2013
Genesys Unifies Mobile Support and the Contact Center - 05/20/2013
Understanding Customer Habits Improves Contact Center Performance - 05/20/2013
What the BMC Deal Means for the Middleware Segment - 05/20/2013
YorkTel VideoCloud Makes Video Conferencing Hassle-Free - 05/20/2013
VoIP Offers Better Security Than Analog Calling - 05/20/2013
IP is for Fax, Too - 05/20/2013
Speedy Customer Service is Good Customer Service! - 05/17/2013
Birmingham Looks to Peering for Jobs Growth Edge - 05/17/2013
LTE Expansion a Boon for Operators - 05/17/2013
Recent Court Cases Expand TCPA Restrictions - 05/17/2013
Software Vendors: Too Many Software Packages Can Backfire - 05/16/2013
Underrated Business VoIP Devices - 05/16/2013
Companies are Moving Toward a Mobile-First Mentality - 05/16/2013
For Superior Hospitality Experience Trump Panama Relies on Next Gen Communications - 05/14/2013
Five Questions to Ask Before Migrating to Cloud Services - 05/14/2013
Cloud Computing is Dead. Long Live Cloud Computing - 05/14/2013
Hadoop's Sexy Side: 'We're Not There Yet' - 05/14/2013
Cisco Poll Shows Continued Disconnect Between IT and Management - 05/14/2013
LTE is a Natural Fit for Dynamic Railway Communications - 05/13/2013
What Wuxi China Can Teach Us about the Smart City - 05/13/2013
Customer Experience Management (CEM) a Priority but Needs More Org Support - 05/13/2013
Tips for Adjusting Your Telemarketing Campaign Plan - 05/13/2013
HIPAA Drives Healthcare in the Cloud - 05/13/2013
GFI Adds Patch Management to Its Admin Suite - 05/13/2013
Free Tax Help is a Call Away at the IRS Tax Hotline - 05/10/2013
Why SIP is the Future of the Contact Center - 05/10/2013
Carrier Ethernet Market to Grow to $39 Billion by 2017, Analysts Predict - 05/10/2013
The Psychology of the Toll Free Number - 05/09/2013
New Monolithic Photonics Approach Delivers Cheap Platform for Telecom Deployment - 05/09/2013
Chabad House Creates a Virtual Home with Its Call Center - 05/07/2013
Alcatel-Lucent Drives the Connected Hospital - 05/07/2013
Modern Railways Demand a Modern Communications Infrastructure - 05/07/2013
Public-Private Partnerships Help Drive Government Innovation - 05/07/2013
Delivering Customized IP Video from the Edge of the Network - 05/07/2013
Call Centers Make Sense for Businesses of All Sizes - 05/06/2013
How to Determine Your SIP Trunk Needs - 05/06/2013
Cisco Bets On Small Cells - 05/06/2013
Indian Railways Energizes its Toll Free Number - 05/06/2013
How Text Messaging Benefits Business - 05/06/2013
Cougar Releases SL Line of Budget Power Protection Supplies - 05/06/2013
Commodity SIMs an Attractive Solution for Out-of-Band Management - 05/06/2013
Mobile Security Management Software a Crucial Resource for the Building Industry - 05/06/2013
Enterprise Mobility Management Solves the Problems of MDM - 05/03/2013
Trust-Based Application Control Defends Against Advanced Security Threats - 05/03/2013
Rebtel Introduces Free VoIP Calling In-app - 05/03/2013
FCC Tests VoIP Providers Directly Obtaining New Phone Numbers - 05/03/2013
Do We Need Call Recording Disclosures Any Longer? - 05/03/2013
Ward Off Crisis with a Disaster Recovery Plan - 05/03/2013
Ascendify Recruits Top Talent Leveraging Its Talent Acquisition Platform - 04/30/2013
Application Fluency Comes to Virtual Machines - 04/30/2013
Seven Factors for Optimized Metro Cell Deployments - 04/30/2013
lightRadio Wi-Fi Delivers Carrier Wi-Fi Today - 04/30/2013
VDSL2 Vectoring Extends Copper Life Delivering Near-Fiber Speeds - 04/30/2013
Dell Tackles BYOD with New Mobility Portfolio - 04/29/2013
Call Centers Return to the U.S. - 04/29/2013
Facebook to Build an Estimated $1.5 Billion Data Center in Iowa - 04/29/2013
Could Hadoop Become the Data Center OS of Choice? - 04/29/2013
What a Softswitch is and Why it is Important - 04/29/2013
Seven Ways the Cloud is Changing Enterprise IT - 04/29/2013
Will Google Voice Die? - 04/29/2013
Blue Cross Blue Shield of NC Discovers the Power of Speech Analytics - 04/26/2013
Three Ways to Make the Call Center More Ergonomic - 04/26/2013
SIM Standardization a Blessing and a Curse - 04/26/2013
Virtual Call Centers Change the Game - 04/26/2013
AppConnect Delivers Enterprise Security Without MDM Invasiveness - 04/26/2013
SIP Trunking Makes Sense on Multiple Levels - 04/26/2013
Healthcare Looks to Both Hardware-based and Virtual Appliances for Security - 04/24/2013
Project Savanna to Virtualize Hadoop on the OpenStack Platform - 04/24/2013
Project to Deliver Low-Cost VoIP to British Schools - 04/24/2013
SafeNet Delivers the First Software Licensing Solution for Android OS - 04/24/2013
Sentinel RMS Embedded Brings Feature-Level Entitlement Management to Embedded Devices - 04/24/2013
Netherlands Cable Provider Ziggo Taps Alcatel-Lucent for Its Wi-Fi Hotspot Network - 04/23/2013
Alcatel-Lucent Pushes IP Video Innovation with Velocix Content Delivery Network (CDN) - 04/23/2013
Nuage Networks Software-Defined Network Helps Data Center Transformation - 04/23/2013
FCC Considers Direct Access to New Numbers for VoIP Providers - 04/22/2013
Many Benefits for Hotels That Embrace the Cloud - 04/22/2013
Five Tips for Accurate Telecom Bills - 04/22/2013
Wireless is the Real Energy Hog, Not the Data Center - 04/22/2013
New Business Models Possible with Integrated VoIP Billing and Real-Time Monitoring Solution - 04/22/2013
Five Tactics for Better Cloud Security - 04/19/2013
Mobile Device Management a Growing IT Concern - 04/19/2013
inContact Wins Vacation Timeshare Client with Cloud-Based Contact Center Software - 04/19/2013
Sprint Takes VoIP Access Charges Case to Supreme Court - 04/19/2013
VoIP Market Reaches $63 Billion and Should Hit $82.7 Billion by 2017 - 04/19/2013
Myths About the Cloud - 04/18/2013
Industry Leading Closed-Captioning Firm Stays Safe with Sentinel HASP - 04/18/2013
OEM SMARTnet is Not the Only Game in Town for Cisco Support - 04/17/2013
New Study Finds SAM Primarily a Cost-Cutting Tool - 04/17/2013
Australia Investigates Regulating Mobile Network Quality - 04/17/2013
Mixing and Matching Hypervisors Brings Benefits But Also Headaches - 04/17/2013
LightRadio Helps Carriers Use Wi-Fi to Solve Bandwidth and Customer Experience Challenges - 04/16/2013
Alcatel-Lucent Smart Plan Solution Assists Operators with Monetizing Mobile Data - 04/16/2013
Motive Machine-to-Machine Helps Operators Handle Indirect Network Access - 04/16/2013
Microsoft Lync Benefits from a Robust Ecosystem - 04/16/2013
M2M and Network APIs: Two Keys for Open Mobile Alliance - 04/16/2013
Mobile Robot Helps with Network Troubleshooting, Gains Plaudits - 04/16/2013
Don't Lose the Customer in the Technology - 04/16/2013
Don't Overlook the Power of End-to-End Service - 04/15/2013
Globacom Upgrades its Mobile Infrastructure - 04/12/2013
Moving to the Cloud is Easy with dinCloud - 04/11/2013
SpiderCloud Moves Cellular Data Back to the Enterprise - 04/11/2013
Mind the Details When it Comes to SIP - 04/11/2013
India Looks to Eavesdrop on VoIP in its Fight on Terrorism - 04/11/2013
UAE Tries to Control VoIP Pricing. Fails. - 04/11/2013
Global Call Forwarding Assists Businesses Gain an International Presence - 04/11/2013
Four Ways to Cut the Headaches with Small Cells - 04/11/2013
NetGen's Smart ATA is Truly Unique - 04/10/2013
Alcatel-Lucent Assists East China Airlines with its IP Communications Challenges - 04/10/2013
OpenTouch Unified Communications is Available as a Cloud Solution - 04/10/2013
Agile Optical Networking Keeps Networks Efficient as Demand Keeps Rising - 04/09/2013
Cloud Services Set to Reach $100 Bn Globally by 2016, Finds IDC - 04/08/2013
Data Centers Need Visibility with Top-of-Rack Switches, Too - 04/08/2013
Ask the Experts When Deploying the Right Unified Communications Solution - 04/08/2013
There's No Excuse for Taking Cloud Security Lightly - 04/08/2013
Datapipe Rated Top Tech Company People Don't Know - 04/08/2013
The Dark Side of 100G Uplinks - 04/08/2013
Cbeyond Finds that Trust is the Cornerstone of Infrastructure-as-a-Service - 04/08/2013
Business Video Must Evolve - 04/05/2013
Good Growth Margins? Try Fax! - 04/05/2013
Factors to Consider When Migrating to VoIP - 04/04/2013
10 Cloud Apps Enterprise Users Should Consider - 04/04/2013
VoIP Growth Will Benefit and Punish Consumers - 04/04/2013
Call Recording Takes Call Center Training to a New Level - 04/04/2013
Hosted Mobile Softswitches, the Next Evolution in Switching Technology - 04/04/2013
Public Safety Agencies Deal with Cost and Efficiency Issues by Leveraging Next Generation Operations Support Systems (OSS) - 04/02/2013
IVR Must Consider Accents More Thoroughly - 04/02/2013
Monetizing Mobile Networks Demands Smart Plan Solutions - 04/02/2013
Small Cell Optimization via Packet Mobile Backhaul Network Extension - 04/02/2013
Oracle Beefs Up Cloud Infrastructure in Japan - 04/01/2013
Voiance Named a Top Large Call Center by Industry Association - 04/01/2013
SpeechStorm Highlighted by Ovum for its Personalized IVR Solutions - 04/01/2013
Agents Can Now E-Mail Customer Interactions Straight to Zoho CRM Among Other Features - 04/01/2013
Seven Tips for Securing Your Unified Communications System - 04/01/2013
New Call Center Play Spotlights the Reality of Call Center Work - 04/01/2013
FCC Closer to E911 Location Accuracy Guidelines - 04/01/2013
Blackberry Shocks Analysts with $98M Profit in Q4 - 04/01/2013
Don't Confuse 112 with 911 Even When They Reach the Same Dispatcher - 03/28/2013
K2000 Deployment Appliance Adds Support for Native Images - 03/27/2013
Bring Your Own Device, Don't Bring Your Own Mobility Solution - 03/27/2013
Alcatel-Lucent Improves IP Video Solutions with Its On-Net CDN - 03/25/2013
Indiana Hospital Improves Healthcare Delivery with Alcatel-Lucent Network Infrastructure Upgrade - 03/25/2013
IP/MPLS Brings Dynamic Communications Benefits to the Smart Grid - 03/25/2013
Handling VoD and OTT Requires Better Technology on the IP Edge - 03/25/2013
Motive Solution Takes a Holistic Approach to Mobile Customer Care - 03/25/2013
Why Salesforce.com Fails When It Comes to Software Entitlement Management - 03/25/2013
I Smell a Rat - 03/25/2013
The Basics: Three Reasons Why Wholesale VoIP is Most Cost-Efficient For Your Business - 03/25/2013
VoIP Monitoring Essential as IP Communications Takes Off - 03/22/2013
Auto Attendant Functionality Help SMBs Project Large - 03/21/2013
Communications Firm Sails through Hurricane Sandy with VoIP Softphones - 03/21/2013
Wireless Infrastructure Requires Sane Deployment Legislation - 03/19/2013
IT Infrastructure Should Not Be a Business Concern - 03/19/2013
Only an Integrated Approach Can Keep Up with Customer Service in 2013 - 03/19/2013
10 Tips for Increasing Efficiency with Next Generation Operations Support Systems (OSS) - 03/19/2013
Why Software Defined Networks (SDNs) Need Application Fluency - 03/19/2013
Alcatel-Lucent Supercharges Content Delivery Networks (CDNs) with 'Enhanced Video Experience' - 03/19/2013
How Agile Optical Networking (AON) is Changing the Game - 03/19/2013
Simplifying VoIP Network Troubleshooting - 03/18/2013
A Winning Game Plan for Corporate IT During March Madness - 03/18/2013
Cut Customer Service Costs with Effective IVR - 03/18/2013
Master Agent Telarus Racks Up Honors - 03/18/2013
The Talent Pool is Global and Your Business Phone Number Should Be Too - 03/18/2013
LiveVox Slashes Telecom Costs for Contact Center Customer - 03/18/2013
Legacy Systems Matter When it Comes to Database Selection and Deployment - 03/15/2013
Next-Generation 9-1-1 Statistics Spur Preemptive Crime Fighting - 03/14/2013
SimpleSearch Makes Hadoop Data More Accessible - 03/14/2013
Power Consumption in the Data Center a Growing Concern - 03/14/2013
Making the Most of Microsoft Lync - 03/12/2013
The Value of M2M Starts with Actionable Data - 03/12/2013
Panasonic IP PBX Solutions Experience International Success - 03/11/2013
Why the Harlem Shake Gives IT Admins Headaches - 03/11/2013
'Evernote is Dead to me' - 50 Million Contacted Due to Cloud Communications Compromise - 03/11/2013
Alcatel-Lucent 400G Photonic Service Engine Revs Up Communications between Data Centers - 03/10/2013
Moving to Application Fluent and Software Defined Data Center Networks - 03/10/2013
Upgrading Submarine Networks - Workhorses of Global Connectivity - 03/09/2013
The Necessity of VoIP Monitoring for QoS - 03/07/2013
Hiper PBX Combines Open Source Features with Robust Support - 03/07/2013
The Promise of SDN - 03/07/2013
The Benefits of Software-Based SIP Trunking - 03/07/2013
Equilibrium Makes Call Center Updates Easy - 03/07/2013
Networking Giants Play Catchup When it Comes to SDN - 03/06/2013
Evernote Security Breach an Epic Fail and an Opportunity for Managed Service Providers - 03/05/2013
Evernote Security Breach an Epic Fail-and an Opportunity for Managed Service Providers - 03/05/2013
Study finds a 'Smart' Network Infrastructure is Key to 'Smart City' Evolution - 03/04/2013
The Application Fluent Network Solves 6 Key IT Challenges - 03/04/2013
The High Leverage Network Helps Keep Subscriptions Profitable - 03/04/2013
The Carrier Cloud: Well-Positioned for Offering Cloud Storage Services - 03/04/2013
Four Paths to VoIP that Don't Lead Through an IP Phone - 03/04/2013
No Major Hiccups So Far with IPv6 Transition - 03/04/2013
The Importance of Call Center Certification from a Former Call Center Agent - 03/04/2013
Let's Get One Thing Straight, Software Patches Are No Laughing Matter - 03/04/2013
Don't Choose a Wholesale VoIP Provider Until You Know This - 03/04/2013

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