Patrick Barnard Info

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Senior Web Editor, TMCnet

Patrick Barnard is Senior Web Editor for TMCnet. He is former managing editor for Multichannel Merchant magazine and former editor of the Darien Times, a community newspaper serving the town of Darien, CT.

Latest Articles

11/20/2009 White Paper from Call Center Hiring Solutions Provider FurstPerson Discusses 'The Role of the Interview'

11/20/2009 Monet Software Offering Free White Paper, '7 Tips for More Effective Call Center Scheduling'

11/20/2009 White Paper Compares Positron Telecom's PBX PCI Adapters to Other Leading Asterisk-based VoIP Solutions

11/20/2009 The M2M Week in Review

11/20/2009 Today's Call Center Scheduling Solutions Allow for Smarter Scheduling of Agents

11/19/2009 CosmoCall Universe Now Certified Interoperable with AT&T, Global Crossing and XO Communications SIP Trunking

11/19/2009 Four of Sennheiser's Newest Headphones Win CES Innovation Awards

11/19/2009 Sennheiser Introduces the PX 100 and PX 200 Foldable Headphones

11/19/2009 DMG Report: Speech Analytics Software Market Seeing Rapid Growth

11/18/2009 AT&T, KORE Telematics Streamline M2M Device Network Certification Process

11/18/2009 askAFS Leverages Home Based Agent Model Using Contactual's Virtual Call Center Solution

11/18/2009 Contactual's Contact Center Software Now Available on the AppExchange

11/18/2009 Quality vs. Quantity: What's the Way to Go When Buying Contact Center Headsets?

11/17/2009 Toshiba Intros Unified Messaging Solution for SMBs

11/17/2009 Aria Systems Integrates with NetSuite

11/17/2009 SmartTurn Integrated with NetSuite

11/17/2009 United Regional Health Care System of North Texas Deploys Cisco Unified Communications

11/16/2009 Call Center Software Provider Zeacom Launches US Associate Channel Manager Program

11/16/2009 Hornsby Shire Council Deploys IP Phone System from Interactive Intelligence

11/16/2009 National Bank of Kuwait Deploys GMT Corp.'s Workforce Management Solution

11/16/2009 Interactive Intelligence Intros Interaction SIP Station, a Simplified End Device for the VoIP Contact Center

11/13/2009 Improving Efficiencies with Virtual Fax over IP

11/13/2009 Aspect Adds New Features, Capabilities, to its Productive Workforce Offering

11/13/2009 Gartner: Global SaaS Revenue to Reach $14 Billion by 2013

11/13/2009 NAVTEQ Doubles the Coverage of NAVTEQ Traffic in Canada

11/13/2009 The Advantages of Cluster Workstations in the Call Center

11/12/2009 Unified Messaging Rapidly Replacing Traditional Voicemail

11/11/2009 Agent-Supervisor Portals Key to Improving Call Center Management

11/11/2009 Positron's PBX PCI Adapters Enable Fast and Easy Migration Path to Microsoft OCS

11/11/2009 Free Webinar to Offer Seven Tips for Improving Call Center Scheduling

11/11/2009 New Gateway from Zeacom Enables Integration of Avaya, Zeacom Systems with Microsoft OCS

11/11/2009 Golfsmith Hits Hole-in-One with GMT's Call Center Workforce Management Software

11/11/2009 MCM Services Group Improves Operations with Contactual's SaaS-based Contact Center Software

11/10/2009 NetSuite OneWorld Wins 'Enterprise Accounting Software of the Year' in Sift Media's Software Satisfaction Awards

11/10/2009 InsideView, NetSuite, Partner to Deliver 'InsideView for NetSuite'

11/09/2009 Outsourcing Firm Improves Agent Retention with FurstPerson's Call Center Hiring Solutions

11/09/2009 Thorough Network Readiness Testing Essential for Ensuring Smooth VoIP Rollout

11/09/2009 Call Center Staffing Provider Volt Workforce Solutions Wins Global Six Sigma Award

11/09/2009 Smoothstone SIP Trunking Now Certified Interoperable with Avaya Aura

11/06/2009 SuperNet of Ohio Launches New Hosted VoIP Service for SMBs

11/06/2009 Verizon Wireless Raises Early Termination Fee from $175 to $350

11/06/2009 IPA: A Different Breed of Business Process Automation

11/06/2009 Durability Important Consideration When Selecting Ergonomic Call Center Furniture

11/06/2009 Purchasing Cheap Contact Center Headsets like Playing 'Russian Roulette' with Agents' Hearing

11/06/2009 Contactual's Virtual Call Center Software Supports Spirit Incentives' Business Continuity Plan

11/05/2009 COMMCO Switches from SAP to NetSuite OneWorld

11/05/2009 Aberdeen Report Confirms the ROI on Unified Communications

11/05/2009 Switch and Data Expands Data Center Capacity in Atlanta

11/05/2009 Call Center Solutions Provider Contactual Inks Reseller Deal with Holland-based HTSE

11/04/2009 Free White Paper Offers '10 Tips to Weather the Challenging Economy in Your Call Center'

11/04/2009 Call Center Scheduling Solutions Allow for Quick Comparison of ACD Logon, Time Clock Entries

11/04/2009 Bankruptcy Management Solutions Adopts Zeacom's Call Center Software to Improve Customer Service

11/03/2009 RedPrairie to Offer Pre-integrated Application Modules on NetSuite's SuiteCloud Platform

11/03/2009 GMT and Talaris Form 'First-of-its-Kind' Partnership

11/02/2009 Webinar Covers the Benefits of MPLS Technology

11/02/2009 Polycom Intros VVX 1500 D Business Media Phone

11/02/2009 eOn Communications Intros New IP-PBX Built on Linux

11/02/2009 Call Center Hiring: Screening Applicants for Web Chat Skills

11/02/2009 Smoothstone SIP Trunking Now Certified Interoperable with Avaya Aura

10/30/2009 NetSuite Releases OneWorld SRP to Help Global Services Companies Improve Their Operations

10/30/2009 Positron Telecom's VoIP Solutions Well-Suited to Retail Distribution Model

10/30/2009 ASKO Improves Operations Using Zeacom's Call Center Software

10/30/2009 LSSiDATA Launches New Website

10/30/2009 Comfort, Performance, Main Factors to Consider When Selecting Contact Center Headsets

10/29/2009 The Advantages of SaaS-based Call Center Solutions, Part 3

10/29/2009 Telvent Tracking Progress and Impact of Broadband Stimulus Awards for Smart Grid Projects

10/28/2009 Virtual Call Center Solutions Improve Business Continuity, Customer Service Resiliency

10/28/2009 White Paper Outlines Best Practices for Driving Employee Adoption of Workforce Management in Bank Branches

10/28/2009 Aspect Makes InformationWeek 500 List for its Global Unified Communications Rollout

10/28/2009 Fortune Top 10 Telecommunications Company Renews Contract with Convergys

10/28/2009 Interactive Intelligence and RightNow Technologies to Offer Integrated Contact Center Solution

10/27/2009 Gartner Positions Interactive Intelligence in 'Visionaries' Quadrant in its '2009 Magic Quadrant for Unified Communications' Report

10/26/2009 Interactive Intelligence Reports 'Record Revenues' of $33.2 Million for 3Q09

10/26/2009 Tips for Selecting Call Center Scheduling Software, Part 3

10/26/2009 Free Webinar to Explain the Advantages of Call Center Workforce Management Software over Spreadsheets

10/26/2009 Workforce Management Solutions Playing Increasingly Important Role in the Budgeting and Planning Process

10/26/2009 Free Webinar Explains How Convergence Management Services Can be a Game Changer for MSPs

10/26/2009 Avaya, AT&T Strengthen Partnership with Opening of New Sales Center for SMEs

10/26/2009 Ovum Names Voxify a 'Top Speech Application Vendor'

10/23/2009 Interactive Intelligence's IPA: 'A New Approach to Business Process Automation'

10/23/2009 Today's Web-based Workforce Management Solutions Ideal for Managing Distributed Call Centers

10/23/2009 Virtual Call Center Solutions Ideal for Facilitating the 'Informal' Call Center

10/23/2009 Tips for Selecting Call Center Scheduling Software, Part 2

10/23/2009 Free White Paper: Eight Steps to Great Contact Center Hiring

10/22/2009 NetSuite to Double the Size of its Operations in the Philippines

10/22/2009 Positron Telecom's PBX PCI Adapter: A Unique Solution for Virtualized Computing Environments

10/22/2009 Cycle Gear Improves Customer Service Using Contactual's On-Demand Contact Center Software

10/22/2009 The Advantages of SaaS-based Call Center Solutions, Part 2

10/22/2009 Thinking About Replacing Your Voicemail System?

10/21/2009 Durability a Key Consideration when Selecting Contact Center Headsets

10/21/2009 Interior Concepts Implements New Design Software Enabling 'Virtual Tours'

10/21/2009 The Secret Weapon of SEO

10/20/2009 Fresh Produce Group Saving About $1 Million a Year After Migrating to NetSuite

10/20/2009 Altivon Employee Wins 'Rocker' Trophy During Interactive Intelligence's First Annual 'Battle of the Bands' Contest

10/19/2009 How to Achieve Effective Search Engine Marketing Without the High Cost, Waste of Paid Click Advertising

10/19/2009 Migrating to Multichannel Contact Center Key to Customer Retention, Loyalty

10/19/2009 Strategic Planning for the Call Center Involves Much More than Analyzing Call Volume

10/19/2009 Repco Upgrades to ZCC 5.0 to Enable Presence, Unified Voicemail on BlackBerry Devices

10/19/2009 Swiss Health Insurance Company Using Volt Delta's Call Center Survey Solution

10/16/2009 iPass Melds Disparate Contact Center Locations into Cohesive Whole Using Contactual's Contact Center Software

Patrick Barnard Info

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