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Patrick Barnard Info

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Group Managing Editor, TMCnet

Patrick Barnard is Group Managing Editor for TMCnet. He is former managing editor for Multichannel Merchant magazine and former editor of the Darien Times, a community newspaper serving the town of Darien, CT.

Latest Articles

Force10 Networks Brings Data Centers into the Future with its Open Cloud Networking Framework - 05/29/2011
Strategic Planning in the Call Center Requires More than Traditional WFM - 05/28/2011
Five Quick Questions with VoIP Switch Provider Sippy Software - 05/20/2011
Phybridge's UniPhyer VoIP Appliance Now Available to MiCTA Members at a Discount - 05/20/2011
VoIP Switch Provider Sippy Software Releases Version 2.1 of its Sippy Softswitch - 05/18/2011
Business VoIP Provider Nextiva Renews its Membership in Carbonfund.org's CarbonFree Partner Program - 05/18/2011
Free Webinar Offers Strategies for Improving Schedule Adherence in the Call Center - 05/16/2011
Free Webinar Explains 'The Benefits of the IP Enabled Office' - 05/16/2011
RedSky Solves E911 Challenges for Organizations - Part 5 - 05/13/2011
Improve Call Center Performance by Matching Callers to Agents via 'Personality Mapping' - 05/10/2011
When Selecting a Virtual PBX, Don't Skimp on the Auto Attendant - 05/05/2011
Think Beyond Cost When Shopping for a Business VoIP Provider - 05/04/2011
VoIP over Twisted Pair: C'est Possible? - 05/03/2011
Looking for an Ethernet Extender? Think CopperLink! - 05/02/2011
RedSky Solves E911 Challenges for Organizations - Part 4 - 04/27/2011
Mobile Messaging, including Voice Broadcast, Made Simple via CallFire's Cloud-based Platform - 04/26/2011
Presence's Presence in the Informal Call Center - 04/21/2011
How to Indentify What Customers Want When They Dial into Your Call Center - 04/21/2011
Wiring Old Buildings for VoIP Made Simple with Phybridge's UniPhyer - 04/19/2011
Why Software Licensing Matters, Now More Than Ever - 04/18/2011
RedSky Solves E911 Challenges for Organizations - Part 3 - 04/16/2011
The Whats and Wherefores of Fax over IP - 04/12/2011
Roger Staubach to Keynote at Unified Communications Provider Broadvox' Second Annual Partner Summit - 04/07/2011
Private Cloud Solutions Provider Tenzing and .NET Cloud Middleware Provider Apprenda Team to 'Accelerate the Road to SaaS' - 03/21/2011
Unified Communications Solutions Provider Cypress Wins 2010 INTERNET TELEPHONY Product of the Year Award - 03/18/2011
Free Webinar Explores the Advantages of Cloud-based Fax-over-IP for the Enterprise - 03/18/2011
RedSky Solves E911 Challenges for Organizations - Part 2 - 03/08/2011
IPTV Solutions Provider Sigma Designs Sees Net Revenue Increase 39 Percent Year-over-Year - 03/08/2011
GCS: Helping Carriers Do Much More than Efficiently Route Calls - 02/16/2011
StarView Solutions Tackles Call Routing Challenges with GCS' Next Gen Network Solution - 02/11/2011
Environmental Monitoring Solutions: Critical for Much More than Just Data Centers - 02/11/2011
RedSky Solves E911 Challenges for Organizations - Part 1 - 02/08/2011
Carriers Can Manage Call Routing in Real Time via GCS' Dynamic Route Manager - 02/07/2011
Hosted Fax Unleashes Full Value of Hosted Business VoIP Services - 01/13/2011
Is Your Skype Working? - 12/23/2010
By Integrating Interactive Intelligence's CIC and Microsoft's Lync Server, Organizations get the 'Best of Both Worlds' - 12/20/2010
Parlance's 'Personal Directories' Feature Keeps Mobile Workers Connected Where Ever They Go - 12/13/2010
Global Convergence Solutions Changes the Call Routing Paradigm - 12/09/2010
American Institute for Cancer Research Migrates to VoIP the 'Painless' Way with Phybridge's UniPhyer - 11/29/2010
IPTV Chipset Maker Sigma Designs Helps Comtrend Boost Powerline Communications to New Levels - 11/18/2010
Not All Auto Attendants Are Created Equal - 11/18/2010
Force10 Networks Further Automates the Virtual Data Center Network with its New SmartScripts and HyperLink Solutions - 11/09/2010
How to Achieve a Successful Multichannel Strategy in the Contact Center - 11/08/2010
Glowpoint's Broadcast Video Solution Used to Broadcast Blu-Con 2010 to Remote Conference Attendees in London - 11/05/2010
Communications Provider PNG Recognized as One of Greater Cincinnati's Biggest and Best Organizations - 11/05/2010
New iPhone App from Loquendo Helps World Travelers Translate Foreign Languages Text-to-Speech - 11/04/2010
Send, Receive and Manage Faxes within Salesforce CRM with Protus' MyFax Solution - 11/04/2010
How Can Companies in Regulated Industries Safely Embrace Social Networking? - 11/04/2010
Phone.com Launches Automated Voicemail-to-Text Service Ideal for the 'Virtual Office' - 11/04/2010
Phybridge's 'VoIP Enabler' Offers All the Benefits of a Converged IP Network - 11/03/2010
Can't Connect Via the Auto Attendant? Don't Blame the Speech Recognizer! - 11/02/2010
Momindum Simplifies Business Video Production with its Momindum Studio Offering - 10/27/2010
Netlist Demonstrating its Innovative HyperCloud Memory Solution at INTEROP - 10/21/2010
Force10 Networks Growing its Share of the 10GbE Switching and Routing Market - 10/19/2010
Former MLB Pitcher Jim Abbott Helps Technology Professionals ADAPT at ITEXPO - 10/11/2010
Life Lessons from Former MLB Pitcher Jim Abbott Help Technology Professionals ADAPT at ITEXPO - 10/10/2010
Former MLB Pitcher Jim Abbott, Game Winning Contact Center Software from Interactive Intelligence, to Converge at Special Networking Event at ITEXPO - 10/01/2010
Former MLB Pitcher Jim Abbott to Speak During Special Networking Event at ITEXPO - 09/24/2010
MDSL Shows Off its Market Data and Telecom Expense Management Services at Gartner Summit - 09/19/2010
Business Software Provider NetSuite to Add 150 Positions - 09/18/2010
Naval Health Clinic Patuxent River Using Microlog's Call Center Technology - 09/18/2010
Contact Center Outsourcing Firm EPIC Connections Selects inContact's Hosted Call Center Software - 09/18/2010
Interactive Intelligence Seeks to Reduce Customer Service 'Frustration' through New Educational Resource - 09/14/2010
Patton Offering 20 Percent Off on its DialFire Dial-up Access Equipment - 09/12/2010
OGI to Distribute Drishti-Soft's Ameyo in Indonesia - 09/12/2010
Three Tips for Reducing Shrinkage in the Call Center - 09/12/2010
VoIP Call Center Provider DOW Networks to Participate in AstriCon 2010 - 09/10/2010
Learn How Workforce Management Software Can Improve Your Call Center Operations - 09/04/2010
Contact Center Headsets Must Protect Against 'Acoustic Burst' - 08/28/2010
Help Cut Call Center Management Costs with Hosted WFM Software - 08/28/2010
Call Center Software Provider Zeacom Wins 2010 IP Contact Center Technology Pioneer Award - 08/28/2010
Hosted vs. On-Premises Call Center Software: Which Delivers Better TCO? - 08/28/2010
Ingrid Van Den Hoogen Joins Call Center Headsets Manufacturer Plantronics as Chief Marketing Officer - 08/27/2010
Integrated Communications Solutions Provider TNCI Signs Multi-year Wholesale Contract with AT&T - 08/21/2010
Today's Web-based WFM Systems Ideal for Distributed Call Centers - 08/21/2010
Squire Technologies' Media Gateway Controller SVI-MGC Selected by Moldavian ISP StarNet - 08/21/2010
Redcom Laboratories Adds More Features, Capabilities, to its SLICE 2100 Softswitch - 08/21/2010
How to Get Faster ROI and Better Performance from Your VoIP Implementation - 08/21/2010
Predictive Dialer: The Workhorse of Any Outbound Call Center - 08/21/2010
PhyBridge's 'VoIP Enabler' Helps Small Businesses Deploy VoIP Faster - 08/21/2010
Report Shows Call Center WFO Solutions Market Set to Rebound - 08/21/2010
Call Center Furniture Manufacturer Interior Concepts Wins 2010 TMC Labs Innovation Award - 08/21/2010
Aplicor Readies Next Version of its ERP Software, Launches Pilot Program - 08/20/2010
Auto Attendant vs. IVR: What's the Difference? - 08/19/2010
Call Center Workforce Management Solutions Provider GMT Relocates its Corporate Headquarters - 08/19/2010
When it comes to Hosted Call Center Solutions, think 'Battle-hardened' - 08/19/2010
Hosted Call Center Solutions Provider inContact Wins IP Contact Center Technology Pioneer Award - 08/18/2010
Sennheiser's CC 520 Contact Center Headset: Rolls Royce Quality at a Toyota Price Point - 08/18/2010
Call Center Furniture Provider Interior Concepts Introduces Three New Task Lights - 08/12/2010
Call Center Workforce Management Software Provider GMT Now ShoreTel Certified - 08/12/2010
Blackboard Integrates its Alert Notification System with its Mobile Learning Platform - 08/10/2010
The Value of Agent Supervisor Portals in Resolving Scheduling Disputes - 08/08/2010
Free Webinar to Focus on Best Practices in Call Center Scheduling - 07/27/2010
zzztest - 07/27/2010
test2 - 07/26/2010
Workforce Management Solutions Must be designed with Usability in Mind - 07/14/2010
Cloud-based Call Center Applications More Difficult to Integrate? - 07/13/2010
Get the Most out of Your Wideband Audio Implementation with Plantronics' Wideband-ready Headsets - 06/30/2010
New Software Delivers Intelligent Call Control between Plantronics' Unified Communications Headsets and IBM Sametime - 06/24/2010
Plantronics Intros New Unified Communications Headset, the Savi 430 - 06/23/2010
Plantronics Joins Unified Communications Interoperability Forum - 06/23/2010
Call Center Furniture Manufacturer Interior Concepts Wins Business Recognition Award - 06/23/2010
Auto Attendant Systems Help Companies Consolidate, Even Eliminate, Multiple Operator Positions - 06/23/2010
Speech Analytics Seeing Increasing Adoption in the Call Center - 06/23/2010
Contact Center Software Provider Contactual to Participate in Cloudforce 2010 - 06/21/2010
New iPhone App Incentivizes Users to Write Nice Things about Businesses on Social Networking Sites - 06/21/2010
Who Says Hosted Call Center Software Lacks Flexibility? - 06/17/2010
Forecasting for Multiple Skill Sets in the Call Center is a Top Challenge, DMG Consulting Survey Reveals - 06/17/2010
Adept Technology to Go Mobile with Acquisition of MobileRobots - 06/16/2010
San Francisco to Adopt Point-of-Sale Cell Phone Radiation Emissions Disclosure Law - 06/16/2010
AT&T Apologizes for Another Privacy Gaffe, Suspends iPhone Pre-ordering - 06/16/2010
Primas Launches New Call Center Solution for Dealing with Repeat Callers - 06/16/2010
GMT, Knowlagent Partner to Deliver Comprehensive Workforce Optimization Solution - 06/16/2010
Wendell Black Joins Contactual as Vice President of Worldwide Sales - 06/16/2010
Twitter an Ideal Outlet for Breaking Disaster News? - 06/15/2010
Accurate Forecasting is the Key to Accurate Call Center Scheduling - 06/15/2010
Fundraising Applications Usher in New Era of 'Social Fundraising' for Political Candidates - 06/14/2010
Reliance Industries to Re-enter Telecom Market with Acquisition of Infotel Broadband - 06/14/2010
Can Nokia Slow Apple's, RIM's Momentum in the Smartphone Market? - 06/14/2010
Google Expands its New 'Tags' Feature - 06/14/2010
Legacy Call Center Applications Doesn't Mean You Have to Have Legacy Call Center Reporting - 06/11/2010
Insurance Software Provider Vertafore to be acquired by TPG Capital - 06/11/2010
Hosted, Web-based, Software-as-a-Service or Cloud-based: Does it Really Matter Which Term is Used? - 06/11/2010
Does Hosted Workforce Management Lack Features Compared to On-premises Systems? - 06/11/2010
Webinar Explores the Impact Social Networking is having on the Contact Center - 06/10/2010
Parlance's nameConnector: The Fully Managed Auto Attendant Service - 06/10/2010
Technical Problem Results in Twitter Outages, Slowness - 06/09/2010
Workforce Management's Role in Scheduling Call Center Agents Based on Skill Set - 06/09/2010
CradlePoint's PHS300 Personal WiFi Hotspot Supports Up to 16 Users, Delivers Business Continuity - 06/08/2010
European Court Extends Caps on Roaming Charges to 2012 - 06/08/2010
Schumer's Anti-off-shoring Call Center Bill could be too Expensive, Complex, to Administrate: Report - 06/07/2010
New Report from Frost & Sullivan Shows Hosted Call Center Vendors Going after the Big Guys - 06/07/2010
New Research Shows its Bad to Sit All Day - 06/07/2010
Call Center Scheduling Software: Not Just About Labor Efficiencies - 06/03/2010
inContact CEO to Present at RBC Capital Markets 2010 Technology, Media & Communications Conference - 06/03/2010
Telefonica Reportedly Anxious to Buy 50 Percent Stake in Brazilian Operator Brasilcel - 06/02/2010
Cisco Predicts Four-fold Growth in Internet Traffic by 2014 - 06/02/2010
Due to Lawsuit, Collections Call Center Must Now Pay $1.5 Million to Man it Attempted to Collect From - 06/02/2010
Cloud-based Call Center Solutions: 'Not Just for the Little Guys' - 06/02/2010
Schumer Wants to Impose 'Excise Tax' on Companies that Offshore Their Call Centers - 06/02/2010
Three Men Busted for Phony Malware Detection Software Scam - 06/01/2010
Proposed Bill Would Prevent 'Anonymous' Sales of Prepaid Cell Phones, Plans - 06/01/2010
World Cup Soccer Fans Have Arsenal of Mobile Applications Allowing Them to Track the Games - 06/01/2010
Five Areas Where Financial Services Firms Can Leverage the Benefits of Process Automation - 05/28/2010
Survey Reveals that 84 Percent of Call Center Managers Regard Workforce Management as 'Mission Critical' - 05/28/2010
Nothing But Great Things to Say About Interactive Intelligence's New Interaction SIP Station - 05/26/2010
'On Hold' Wins Interactive Intelligence's Outrageous Interactions Video Contest - 05/26/2010
Business Process Automation, Contact Center Automation, Focal Points of Interactive Intelligence User's Conference - 05/25/2010
Call Center Furniture Manufacturer Interior Concepts Wins Progressive Manufacturer of the Year Award - 05/19/2010
Apple Adds Tethering Option to iPhone OS, AT&T Ready - 05/19/2010
Square Intros Personal Mobile Payments App for iPhone - 05/19/2010
Best Buy to Sell Video Hardware Bundled with CinemaNow Online Video Service - 05/18/2010
FTC Reportedly Investigating Copier Data Security Concern - 05/18/2010
For Healthier Call Center Agents, Warm up Them Pipes, Turn down the Noise and Pour on the Water - 05/18/2010
Interactive Intelligence Adds New Applications, Administrative Interface, to its Fast-Growing CaaS Service - 05/18/2010
Google Admits Privacy Breach in WiFi Data Collection Project - 05/17/2010
Google to Unveil Smart TV Platform at I/O Developer Conference? - 05/17/2010
4G Wireless Off to Slow Start in Scandinavia: Report - 05/17/2010
inContact's Cloud-based Customer Service Software Seeing Strong Traction with Contact Center Outsourcers - 05/17/2010
Samsung Ups the Ante on Development Investment - 05/17/2010
Free Webinar to Reveal Proven Strategies for Improving the Customer Experience - 05/14/2010
Full Circle Wireless Gives Used Mobile Devices a Second Shot at Life - 05/14/2010
Get More from Your HD Voice Implementation with Sennheiser's New Wideband Headsets - 05/13/2010
Paul Jarman, CEO of inContact, to Present at Benchmark Company's First Annual Investor Conference - 05/13/2010
Webinar to Explain 'How to Simplify Your Call Center Scheduling' - 05/12/2010
Workforce Management Software: Not Just for Large Call Centers - 05/12/2010
Experts Predict More M&A Activity among Fiber Optic Network Operators - 05/11/2010
Nokia Restructures to Speed Innovation - 05/11/2010
Samsung Announces Major Expansion into Solar Cells, Rechargeable Cells, Medical Devices and LEDs - 05/11/2010
How to Improve the Customer Experience without Investing a Ton in New Technology - 05/11/2010
Free Webinar Explains How to Improve Strategic Planning in the Contact Center - 05/11/2010
Harris Bank Improves Customer Service with GMT Corp.'s Workforce Management Software - 05/11/2010
ITU, UNESCO Establish Broadband Commission for Digital Development - 05/10/2010
Dish Network Prepared to Shut Down Customer DVRs - 05/10/2010
FCC Develops 'Third Way' Approach to Address Net Neutrality - 05/10/2010
Comcast Seeks to Sell One of NBC Universal's Three Local TV Stations in Los Angeles - 05/10/2010
Facebook Hires Tim Muris, Former FTC Chair, to Defend its Privacy Practices - 05/10/2010
New Customer Wins Lift inContact's First Quarter 2010 Results - 05/07/2010
Another Reason Switching to Hosted WFM Improves Call Center Management, Cuts Costs - 05/06/2010
NAD Tells Cox, Time Warner Cable to Stop Making 'Fiber Optic' Claims - 05/05/2010
'News Analyzer' Newsy Gets $2 Million in Venture Capital - 05/05/2010
Nokia, Microsoft Announce Availability of Microsoft Communicator Mobile for Nokia - 05/05/2010
Skype to Beta Group Video Chat Feature Supporting Up to Five Users - 05/05/2010
Sennheiser Continues Success in Telecom with Introduction of New Wideband Audio Products - 05/04/2010
AppDynamics Gets $11 Million in Second Round of Funding - 05/04/2010
KeyOn Communications to Acquire Dynamic Broadband - 05/04/2010
Semiconductor Sales for March Up a Whopping 58.3 Percent from March 2009 - 05/04/2010
Three Treasury Department Websites Serving Up Malicious Software - 05/04/2010
Customer Support Software Provider Parature to Present Free Webinar on How to Build Customer Loyalty - 04/30/2010
Knowlagent Helps VTS Train Disabled, Disadvantaged for Home-based Call Center Positions - 04/30/2010
Call Center Management Solutions Provider Knowlagent Bolsters Management Team - 04/30/2010
Survey Shows Call Centers Are 'Exiting Survival Mode' - 04/30/2010
Questions to Ask When Shopping for Call Center Scheduling Software - 04/29/2010
Smartphone Card Readers Next Step to a Cashless Society - 04/28/2010
LiquidSpoke to Resell GMT's Call Center Workforce Management Solution - 04/28/2010
Jake Carter is Sennheiser USA's New Product Specialist, Distributed Brands - 04/28/2010
Demand for LCD Glass, Car Pollution Filters Buoy Corning's First Quarter Revenue - 04/28/2010
Apple Acquires Chipmaker Intrinsity - 04/28/2010
Interactive Intelligence Sees 1Q Revenue Increase 19 Percent - 04/27/2010
inContact Appoints Mariann McDonagh, Formerly with Verint Systems, as its New Chief Marketing Officer - 04/27/2010

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