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Patrick Barnard Info


Group Managing Editor, TMCnet

Patrick Barnard is Group Managing Editor for TMCnet. He is former managing editor for Multichannel Merchant magazine and former editor of the Darien Times, a community newspaper serving the town of Darien, CT.

Latest Articles

Force10 Networks Brings Data Centers into the Future with its Open Cloud Networking Framework - 05/29/2011
Strategic Planning in the Call Center Requires More than Traditional WFM - 05/28/2011
Five Quick Questions with VoIP Switch Provider Sippy Software - 05/20/2011
Phybridge's UniPhyer VoIP Appliance Now Available to MiCTA Members at a Discount - 05/20/2011
VoIP Switch Provider Sippy Software Releases Version 2.1 of its Sippy Softswitch - 05/18/2011
Business VoIP Provider Nextiva Renews its Membership in's CarbonFree Partner Program - 05/18/2011
Free Webinar Offers Strategies for Improving Schedule Adherence in the Call Center - 05/16/2011
Free Webinar Explains 'The Benefits of the IP Enabled Office' - 05/16/2011
RedSky Solves E911 Challenges for Organizations - Part 5 - 05/13/2011
Improve Call Center Performance by Matching Callers to Agents via 'Personality Mapping' - 05/10/2011
When Selecting a Virtual PBX, Don't Skimp on the Auto Attendant - 05/05/2011
Think Beyond Cost When Shopping for a Business VoIP Provider - 05/04/2011
VoIP over Twisted Pair: C'est Possible? - 05/03/2011
Looking for an Ethernet Extender? Think CopperLink! - 05/02/2011
RedSky Solves E911 Challenges for Organizations - Part 4 - 04/27/2011
Mobile Messaging, including Voice Broadcast, Made Simple via CallFire's Cloud-based Platform - 04/26/2011
Presence's Presence in the Informal Call Center - 04/21/2011
How to Indentify What Customers Want When They Dial into Your Call Center - 04/21/2011
Wiring Old Buildings for VoIP Made Simple with Phybridge's UniPhyer - 04/19/2011
Why Software Licensing Matters, Now More Than Ever - 04/18/2011
RedSky Solves E911 Challenges for Organizations - Part 3 - 04/16/2011
The Whats and Wherefores of Fax over IP - 04/12/2011
Roger Staubach to Keynote at Unified Communications Provider Broadvox' Second Annual Partner Summit - 04/07/2011
Private Cloud Solutions Provider Tenzing and .NET Cloud Middleware Provider Apprenda Team to 'Accelerate the Road to SaaS' - 03/21/2011
Unified Communications Solutions Provider Cypress Wins 2010 INTERNET TELEPHONY Product of the Year Award - 03/18/2011
Free Webinar Explores the Advantages of Cloud-based Fax-over-IP for the Enterprise - 03/18/2011
RedSky Solves E911 Challenges for Organizations - Part 2 - 03/08/2011
IPTV Solutions Provider Sigma Designs Sees Net Revenue Increase 39 Percent Year-over-Year - 03/08/2011
GCS: Helping Carriers Do Much More than Efficiently Route Calls - 02/16/2011
StarView Solutions Tackles Call Routing Challenges with GCS' Next Gen Network Solution - 02/11/2011
Environmental Monitoring Solutions: Critical for Much More than Just Data Centers - 02/11/2011
RedSky Solves E911 Challenges for Organizations - Part 1 - 02/08/2011
Carriers Can Manage Call Routing in Real Time via GCS' Dynamic Route Manager - 02/07/2011
Hosted Fax Unleashes Full Value of Hosted Business VoIP Services - 01/13/2011
Is Your Skype Working? - 12/23/2010
By Integrating Interactive Intelligence's CIC and Microsoft's Lync Server, Organizations get the 'Best of Both Worlds' - 12/20/2010
Parlance's 'Personal Directories' Feature Keeps Mobile Workers Connected Where Ever They Go - 12/13/2010
Global Convergence Solutions Changes the Call Routing Paradigm - 12/09/2010
American Institute for Cancer Research Migrates to VoIP the 'Painless' Way with Phybridge's UniPhyer - 11/29/2010
IPTV Chipset Maker Sigma Designs Helps Comtrend Boost Powerline Communications to New Levels - 11/18/2010
Not All Auto Attendants Are Created Equal - 11/18/2010
Force10 Networks Further Automates the Virtual Data Center Network with its New SmartScripts and HyperLink Solutions - 11/09/2010
How to Achieve a Successful Multichannel Strategy in the Contact Center - 11/08/2010
Glowpoint's Broadcast Video Solution Used to Broadcast Blu-Con 2010 to Remote Conference Attendees in London - 11/05/2010
Communications Provider PNG Recognized as One of Greater Cincinnati's Biggest and Best Organizations - 11/05/2010
New iPhone App from Loquendo Helps World Travelers Translate Foreign Languages Text-to-Speech - 11/04/2010
Send, Receive and Manage Faxes within Salesforce CRM with Protus' MyFax Solution - 11/04/2010
How Can Companies in Regulated Industries Safely Embrace Social Networking? - 11/04/2010 Launches Automated Voicemail-to-Text Service Ideal for the 'Virtual Office' - 11/04/2010
Phybridge's 'VoIP Enabler' Offers All the Benefits of a Converged IP Network - 11/03/2010
Can't Connect Via the Auto Attendant? Don't Blame the Speech Recognizer! - 11/02/2010
Momindum Simplifies Business Video Production with its Momindum Studio Offering - 10/27/2010
Netlist Demonstrating its Innovative HyperCloud Memory Solution at INTEROP - 10/21/2010
Force10 Networks Growing its Share of the 10GbE Switching and Routing Market - 10/19/2010
Former MLB Pitcher Jim Abbott Helps Technology Professionals ADAPT at ITEXPO - 10/11/2010
Life Lessons from Former MLB Pitcher Jim Abbott Help Technology Professionals ADAPT at ITEXPO - 10/10/2010
Former MLB Pitcher Jim Abbott, Game Winning Contact Center Software from Interactive Intelligence, to Converge at Special Networking Event at ITEXPO - 10/01/2010
Former MLB Pitcher Jim Abbott to Speak During Special Networking Event at ITEXPO - 09/24/2010
MDSL Shows Off its Market Data and Telecom Expense Management Services at Gartner Summit - 09/19/2010
Business Software Provider NetSuite to Add 150 Positions - 09/18/2010
Naval Health Clinic Patuxent River Using Microlog's Call Center Technology - 09/18/2010
Contact Center Outsourcing Firm EPIC Connections Selects inContact's Hosted Call Center Software - 09/18/2010
Interactive Intelligence Seeks to Reduce Customer Service 'Frustration' through New Educational Resource - 09/14/2010
Patton Offering 20 Percent Off on its DialFire Dial-up Access Equipment - 09/12/2010
OGI to Distribute Drishti-Soft's Ameyo in Indonesia - 09/12/2010
Three Tips for Reducing Shrinkage in the Call Center - 09/12/2010
VoIP Call Center Provider DOW Networks to Participate in AstriCon 2010 - 09/10/2010
Learn How Workforce Management Software Can Improve Your Call Center Operations - 09/04/2010
Contact Center Headsets Must Protect Against 'Acoustic Burst' - 08/28/2010
Help Cut Call Center Management Costs with Hosted WFM Software - 08/28/2010
Call Center Software Provider Zeacom Wins 2010 IP Contact Center Technology Pioneer Award - 08/28/2010
Hosted vs. On-Premises Call Center Software: Which Delivers Better TCO? - 08/28/2010
Ingrid Van Den Hoogen Joins Call Center Headsets Manufacturer Plantronics as Chief Marketing Officer - 08/27/2010
Integrated Communications Solutions Provider TNCI Signs Multi-year Wholesale Contract with AT&T - 08/21/2010
Today's Web-based WFM Systems Ideal for Distributed Call Centers - 08/21/2010
Squire Technologies' Media Gateway Controller SVI-MGC Selected by Moldavian ISP StarNet - 08/21/2010
Redcom Laboratories Adds More Features, Capabilities, to its SLICE 2100 Softswitch - 08/21/2010
How to Get Faster ROI and Better Performance from Your VoIP Implementation - 08/21/2010
Predictive Dialer: The Workhorse of Any Outbound Call Center - 08/21/2010
PhyBridge's 'VoIP Enabler' Helps Small Businesses Deploy VoIP Faster - 08/21/2010
Report Shows Call Center WFO Solutions Market Set to Rebound - 08/21/2010
Call Center Furniture Manufacturer Interior Concepts Wins 2010 TMC Labs Innovation Award - 08/21/2010
Aplicor Readies Next Version of its ERP Software, Launches Pilot Program - 08/20/2010
Auto Attendant vs. IVR: What's the Difference? - 08/19/2010
Call Center Workforce Management Solutions Provider GMT Relocates its Corporate Headquarters - 08/19/2010
When it comes to Hosted Call Center Solutions, think 'Battle-hardened' - 08/19/2010
Hosted Call Center Solutions Provider inContact Wins IP Contact Center Technology Pioneer Award - 08/18/2010
Sennheiser's CC 520 Contact Center Headset: Rolls Royce Quality at a Toyota Price Point - 08/18/2010
Call Center Furniture Provider Interior Concepts Introduces Three New Task Lights - 08/12/2010
Call Center Workforce Management Software Provider GMT Now ShoreTel Certified - 08/12/2010
Blackboard Integrates its Alert Notification System with its Mobile Learning Platform - 08/10/2010
The Value of Agent Supervisor Portals in Resolving Scheduling Disputes - 08/08/2010
Free Webinar to Focus on Best Practices in Call Center Scheduling - 07/27/2010
zzztest - 07/27/2010
test2 - 07/26/2010
Workforce Management Solutions Must be designed with Usability in Mind - 07/14/2010
Cloud-based Call Center Applications More Difficult to Integrate? - 07/13/2010
Get the Most out of Your Wideband Audio Implementation with Plantronics' Wideband-ready Headsets - 06/30/2010
New Software Delivers Intelligent Call Control between Plantronics' Unified Communications Headsets and IBM Sametime - 06/24/2010
Plantronics Intros New Unified Communications Headset, the Savi 430 - 06/23/2010
Plantronics Joins Unified Communications Interoperability Forum - 06/23/2010
Call Center Furniture Manufacturer Interior Concepts Wins Business Recognition Award - 06/23/2010
Auto Attendant Systems Help Companies Consolidate, Even Eliminate, Multiple Operator Positions - 06/23/2010
Speech Analytics Seeing Increasing Adoption in the Call Center - 06/23/2010
Contact Center Software Provider Contactual to Participate in Cloudforce 2010 - 06/21/2010
New iPhone App Incentivizes Users to Write Nice Things about Businesses on Social Networking Sites - 06/21/2010
Who Says Hosted Call Center Software Lacks Flexibility? - 06/17/2010
Forecasting for Multiple Skill Sets in the Call Center is a Top Challenge, DMG Consulting Survey Reveals - 06/17/2010
Adept Technology to Go Mobile with Acquisition of MobileRobots - 06/16/2010
San Francisco to Adopt Point-of-Sale Cell Phone Radiation Emissions Disclosure Law - 06/16/2010
AT&T Apologizes for Another Privacy Gaffe, Suspends iPhone Pre-ordering - 06/16/2010
Primas Launches New Call Center Solution for Dealing with Repeat Callers - 06/16/2010
GMT, Knowlagent Partner to Deliver Comprehensive Workforce Optimization Solution - 06/16/2010
Wendell Black Joins Contactual as Vice President of Worldwide Sales - 06/16/2010
Twitter an Ideal Outlet for Breaking Disaster News? - 06/15/2010
Accurate Forecasting is the Key to Accurate Call Center Scheduling - 06/15/2010
Fundraising Applications Usher in New Era of 'Social Fundraising' for Political Candidates - 06/14/2010
Reliance Industries to Re-enter Telecom Market with Acquisition of Infotel Broadband - 06/14/2010
Can Nokia Slow Apple's, RIM's Momentum in the Smartphone Market? - 06/14/2010
Google Expands its New 'Tags' Feature - 06/14/2010
Legacy Call Center Applications Doesn't Mean You Have to Have Legacy Call Center Reporting - 06/11/2010
Insurance Software Provider Vertafore to be acquired by TPG Capital - 06/11/2010
Hosted, Web-based, Software-as-a-Service or Cloud-based: Does it Really Matter Which Term is Used? - 06/11/2010
Does Hosted Workforce Management Lack Features Compared to On-premises Systems? - 06/11/2010
Webinar Explores the Impact Social Networking is having on the Contact Center - 06/10/2010
Parlance's nameConnector: The Fully Managed Auto Attendant Service - 06/10/2010
Technical Problem Results in Twitter Outages, Slowness - 06/09/2010
Workforce Management's Role in Scheduling Call Center Agents Based on Skill Set - 06/09/2010
CradlePoint's PHS300 Personal WiFi Hotspot Supports Up to 16 Users, Delivers Business Continuity - 06/08/2010
European Court Extends Caps on Roaming Charges to 2012 - 06/08/2010
Schumer's Anti-off-shoring Call Center Bill could be too Expensive, Complex, to Administrate: Report - 06/07/2010
New Report from Frost & Sullivan Shows Hosted Call Center Vendors Going after the Big Guys - 06/07/2010
New Research Shows its Bad to Sit All Day - 06/07/2010
Call Center Scheduling Software: Not Just About Labor Efficiencies - 06/03/2010
inContact CEO to Present at RBC Capital Markets 2010 Technology, Media & Communications Conference - 06/03/2010
Telefonica Reportedly Anxious to Buy 50 Percent Stake in Brazilian Operator Brasilcel - 06/02/2010
Cisco Predicts Four-fold Growth in Internet Traffic by 2014 - 06/02/2010
Due to Lawsuit, Collections Call Center Must Now Pay $1.5 Million to Man it Attempted to Collect From - 06/02/2010
Cloud-based Call Center Solutions: 'Not Just for the Little Guys' - 06/02/2010
Schumer Wants to Impose 'Excise Tax' on Companies that Offshore Their Call Centers - 06/02/2010
Three Men Busted for Phony Malware Detection Software Scam - 06/01/2010
Proposed Bill Would Prevent 'Anonymous' Sales of Prepaid Cell Phones, Plans - 06/01/2010
World Cup Soccer Fans Have Arsenal of Mobile Applications Allowing Them to Track the Games - 06/01/2010
Five Areas Where Financial Services Firms Can Leverage the Benefits of Process Automation - 05/28/2010
Survey Reveals that 84 Percent of Call Center Managers Regard Workforce Management as 'Mission Critical' - 05/28/2010
Nothing But Great Things to Say About Interactive Intelligence's New Interaction SIP Station - 05/26/2010
'On Hold' Wins Interactive Intelligence's Outrageous Interactions Video Contest - 05/26/2010
Business Process Automation, Contact Center Automation, Focal Points of Interactive Intelligence User's Conference - 05/25/2010
Call Center Furniture Manufacturer Interior Concepts Wins Progressive Manufacturer of the Year Award - 05/19/2010
Apple Adds Tethering Option to iPhone OS, AT&T Ready - 05/19/2010
Square Intros Personal Mobile Payments App for iPhone - 05/19/2010
Best Buy to Sell Video Hardware Bundled with CinemaNow Online Video Service - 05/18/2010
FTC Reportedly Investigating Copier Data Security Concern - 05/18/2010
For Healthier Call Center Agents, Warm up Them Pipes, Turn down the Noise and Pour on the Water - 05/18/2010
Interactive Intelligence Adds New Applications, Administrative Interface, to its Fast-Growing CaaS Service - 05/18/2010
Google Admits Privacy Breach in WiFi Data Collection Project - 05/17/2010
Google to Unveil Smart TV Platform at I/O Developer Conference? - 05/17/2010
4G Wireless Off to Slow Start in Scandinavia: Report - 05/17/2010
inContact's Cloud-based Customer Service Software Seeing Strong Traction with Contact Center Outsourcers - 05/17/2010
Samsung Ups the Ante on Development Investment - 05/17/2010
Free Webinar to Reveal Proven Strategies for Improving the Customer Experience - 05/14/2010
Full Circle Wireless Gives Used Mobile Devices a Second Shot at Life - 05/14/2010
Get More from Your HD Voice Implementation with Sennheiser's New Wideband Headsets - 05/13/2010
Paul Jarman, CEO of inContact, to Present at Benchmark Company's First Annual Investor Conference - 05/13/2010
Webinar to Explain 'How to Simplify Your Call Center Scheduling' - 05/12/2010
Workforce Management Software: Not Just for Large Call Centers - 05/12/2010
Experts Predict More M&A Activity among Fiber Optic Network Operators - 05/11/2010
Nokia Restructures to Speed Innovation - 05/11/2010
Samsung Announces Major Expansion into Solar Cells, Rechargeable Cells, Medical Devices and LEDs - 05/11/2010
How to Improve the Customer Experience without Investing a Ton in New Technology - 05/11/2010
Free Webinar Explains How to Improve Strategic Planning in the Contact Center - 05/11/2010
Harris Bank Improves Customer Service with GMT Corp.'s Workforce Management Software - 05/11/2010
ITU, UNESCO Establish Broadband Commission for Digital Development - 05/10/2010
Dish Network Prepared to Shut Down Customer DVRs - 05/10/2010
FCC Develops 'Third Way' Approach to Address Net Neutrality - 05/10/2010
Comcast Seeks to Sell One of NBC Universal's Three Local TV Stations in Los Angeles - 05/10/2010
Facebook Hires Tim Muris, Former FTC Chair, to Defend its Privacy Practices - 05/10/2010
New Customer Wins Lift inContact's First Quarter 2010 Results - 05/07/2010
Another Reason Switching to Hosted WFM Improves Call Center Management, Cuts Costs - 05/06/2010
NAD Tells Cox, Time Warner Cable to Stop Making 'Fiber Optic' Claims - 05/05/2010
'News Analyzer' Newsy Gets $2 Million in Venture Capital - 05/05/2010
Nokia, Microsoft Announce Availability of Microsoft Communicator Mobile for Nokia - 05/05/2010
Skype to Beta Group Video Chat Feature Supporting Up to Five Users - 05/05/2010
Sennheiser Continues Success in Telecom with Introduction of New Wideband Audio Products - 05/04/2010
AppDynamics Gets $11 Million in Second Round of Funding - 05/04/2010
KeyOn Communications to Acquire Dynamic Broadband - 05/04/2010
Semiconductor Sales for March Up a Whopping 58.3 Percent from March 2009 - 05/04/2010
Three Treasury Department Websites Serving Up Malicious Software - 05/04/2010
Customer Support Software Provider Parature to Present Free Webinar on How to Build Customer Loyalty - 04/30/2010
Knowlagent Helps VTS Train Disabled, Disadvantaged for Home-based Call Center Positions - 04/30/2010
Call Center Management Solutions Provider Knowlagent Bolsters Management Team - 04/30/2010
Survey Shows Call Centers Are 'Exiting Survival Mode' - 04/30/2010
Questions to Ask When Shopping for Call Center Scheduling Software - 04/29/2010
Smartphone Card Readers Next Step to a Cashless Society - 04/28/2010
LiquidSpoke to Resell GMT's Call Center Workforce Management Solution - 04/28/2010
Jake Carter is Sennheiser USA's New Product Specialist, Distributed Brands - 04/28/2010
Demand for LCD Glass, Car Pollution Filters Buoy Corning's First Quarter Revenue - 04/28/2010
Apple Acquires Chipmaker Intrinsity - 04/28/2010
Interactive Intelligence Sees 1Q Revenue Increase 19 Percent - 04/27/2010
inContact Appoints Mariann McDonagh, Formerly with Verint Systems, as its New Chief Marketing Officer - 04/27/2010





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