Latest Articles |
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11/04/2009
Avaya Runs With CEBP for Aura UC Telephony Solutions
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09/21/2009
Customer UC - Voice Assistance Is Only A Part of the Contextual Contact Center
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08/20/2009
Hard Questions for 'Customer UC' Panel Discussion at ITEXPO
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06/30/2009
Big Mobile UC Payoffs Coming from Outside the Enterprise
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05/14/2009
Sprint Network Services Put Meat on the Bones Of Enterprise UC
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04/27/2009
Siemens Sales Strategies for the New UC Market
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04/09/2009
The Real UC Message: Prepare For Enterprise Desktop Telephony End-of-Life
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03/25/2009
Drilling Deeper Into UC User Productivity
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03/25/2009
Mobility Will Drive UC Demand In Any Size Organization
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01/20/2009
UM/UC Gets Another Boost From SpinVox's VoxLinks
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01/20/2009
Did Nortel's Bankruptcy Get Your Attention For Enterprise UC?
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01/08/2009
UC and The Future of Tradeshows
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12/03/2008
Managing UC and Mobility Services For Business
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11/10/2008
Customer First Contact Resolution Will Benefit From UC Flexibility
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11/03/2008
The New Avaya - One Foot On the Business Desktop And The Other?
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10/15/2008
UM Getting More Complex But Key Gateway To UC
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10/06/2008
Smartphones Are for Both Enterprise and Consumer Mobile UC
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09/29/2008
Power to The End Users - Citrix BYOC Will Help Enterprise UC
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09/26/2008
Focusing on UC in the Enterprise
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09/18/2008
Will UC Save Business Telephony? -- A Role For HR
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09/08/2008
Marrying Multimodal Customers, Self-services, and Live Assistance for Customer UC
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08/18/2008
Will UC Save Business Telephony? - A Role For HR
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08/07/2008
Real Business Payoffs for UC Lie in 'Deadlines'
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07/31/2008
What Human Latency Does UC Help?
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07/23/2008
What Will Business People Call 'UC'?
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07/14/2008
The Voice of the Users: Should Voicemail Die or Change to Fit UC?
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06/09/2008
Qualifying What Business Users Really Want From UC -- IM-Presence Integration!
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05/12/2008
Confusion About IP Telephony vs. UC vs. Mobility vs. CEBP
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04/23/2008
What May Hold Up Mobile UC For Enterprise Users? Application Software Security!
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04/17/2008
Does Voicemail-to-text Service Need Expensive Transcriptionists?
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04/04/2008
So You Think You Know What UC Really Means… Then What?
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04/04/2008
Will Voicemail-to-Text Messaging Services Close the Recipient's Loop for Enterprise Unified Messaging?
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03/31/2008
Business UC Users Need Two-Number Accessibility For Mobile Devices and FMC Services
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03/31/2008
Voice is Voice is Voice - But Maybe UC-based QoS Should Be Provided On Demand?
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03/24/2008
Unified UC Marketing to Sell UC Mashups?
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03/17/2008
Why UC is So Confusing: Because it's moving up Different Food Chains at the Same Time
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03/03/2008
UC Migration Strategy Takes More Shape With Siemens Announcement
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02/25/2008
In-Stat Survey Claims User Resistance to Converged Mobile Devices
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02/15/2008
The Who, What, Why, and How of Business UC
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01/28/2008
Comments On Ending Telephone Tag With UC-based ASAP Calls
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01/28/2008
Adding ASAP Phone Calls To UC
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01/14/2008
How Mobility and UC Will Really Change the Pace of Business Communications
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01/08/2008
End User Mobility and CEBP To Start Driving Enterprise UC Movement in 2008
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12/18/2007
How Mobility and UC Will Really Change the Pace of Business Communications
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11/12/2007
Mobile Operators Can Soon Tap Into FMC To Support Enterprise Mobile UC Applications and Make Money
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10/29/2007
Feedback From a Large Enterprise on the Role of Hosted UC Services
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10/22/2007
Bill Gates Grabs the Multimodal Torch of UC
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10/16/2007
Maximizing The Benefits Of Unified Communications
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10/09/2007
UC Technology is Getting Real, Ball is Back in Enterprise End User's Court
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09/27/2007
Why UC Needs Hyperconnectivity
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09/21/2007
Where the UC Rubber Meets the Enterprise Road
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09/06/2007
Where's The Unified Communications Demand? Unified-View at ITEXPO
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08/27/2007
The UC Elephant and the Six Blind Men
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08/06/2007
Microsoft Leading Technology Scramble For UC Market Positioning
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06/29/2007
What Will Have To Happen To Customer Service When Your Customers Get Their iPhones?
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05/22/2007
Executive Interview: Intervoice's UC Breakthrough For Multimodal Self-service Applications
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05/02/2007
UM and Speech Recognition Make Voice Messaging More Manageable
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04/13/2007
ROI, ROI, ROI -- On Aligning UC Migration With Business Process Priorities and Applications
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03/29/2007
Exciting News From Intervoice
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03/29/2007
Why Mobility Will Change Telephony — The User Perspectives
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02/28/2007
The Fading Away of the TUI Long Live Visual Call and Voice Message Management
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02/21/2007
Mobile Device Makers to Discuss UC Needs - Here are the Questions!
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01/19/2007
Microsoft/Nortel UC Progress Report and Apple's iPhone Spotlights UC Smartphones To Drive User Demand!
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01/08/2007
CosmoCom Adds Unified Customer Communications Services To Enterprise UC
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01/04/2007
When Push Comes to Shove, Priorities for Migrating to UC in 2007 Will Be Found in the Macro-productivity of Mobile User Communications
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12/29/2006
Executive Interview: Interactive Intelligence Helps Enterprises Migrate to Total UC Faster
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12/01/2006
Unified Communications (UC) Pays Off In Customer Productivity
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11/06/2006
Enterprise UC: It's Not Just About Microsoft and Cisco
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10/30/2006
Executive Interview: Citrix Jumps Into UC With It's Large Installed Base of Virtualized Application Users
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10/12/2006
Microsoft and Leading Voice Providers Invite Email/IM IT to Free 'Virtual' Sessions on UM/UC Migration
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10/03/2006
Planning for the Future -- Consumer UC & Multimodal Customer Assistance
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09/28/2006
How Are Enterprise UC and Business Process Applications Converging?
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09/20/2006
UC Business Migration Drivers vs. IT Implementation Obstacles
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09/07/2006
Consumer UC — 'Gaining a Son-in-law, Not Losing a Daughter!'
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08/25/2006
The Flavors of Enterprise Unified Communications
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08/03/2006
Nortel and Microsoft Alliance – Unifying Enterprise Migrations to UC?
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07/05/2006
UC Technology is Here -- Will Microsoft Help Make Products and Services Real?
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06/28/2006
How Unified Communications Will Affect Enterprise IT
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06/23/2006
Using Search Technology to Contact People
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06/05/2006
More Than Just Multimedia -- The Modalities of Converged IP Communication
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05/04/2006
Mix and Match CPE and Hosted Services for Migrating to Business UC
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03/16/2006
SIP Unified Communications Is All the Buzz
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02/22/2006
Handwritings on the Wall of Mobile Business Communications – The Good and the Bad of Convergence
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02/06/2006
Paul English’s Campaign for Live Customer Assistance and “Rosenberg’s Third Law” Revisited
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02/02/2006
2006 – The Year of the “IP Elephant”
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01/18/2006
IP Convergence Spotlight Shifting From Infrastructure to People: It’s Time for Communications Productivity Management
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01/06/2006
"The Chicken or the Egg": Will Mobile, Multi-modal Telephone Devices Drive Communications Convergence in 2006?
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12/20/2005
How Ready Is the Technology for Enterprise Converged, Mobile Communications?
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11/30/2005
Converging Business Processes, 2nd-Gen Presence Management, and Real-time People Contacts
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11/01/2005
On The Way to the 'Virtual Enterprise' - A Tale of Two Telecommunication Conferences
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10/14/2005
The Showdown for 'Public' Instant Messaging and Convergence With IP Telephony
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10/03/2005
Educating Enterprise Markets About Converging Business Telecommunications Through Technology Conferences
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09/13/2005
eBay-Skype: The New Kid on the Block -- Consumer-to-Consumer eCommerce Accelerates Real-time Telecommunications
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08/25/2005
E-Commerce, Messaging and Customer Assistance: Customer Messaging Is Not Your Father’s Voice Mailbox!
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08/11/2005
Separation of Church and State: Fixed to Mobile Convergence (FMC) Services and Business/Personal Contact Modalities
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08/09/2005
The Future of Enterprise Telephony and Unified Communication
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06/16/2005
IP and Wireless Networking Convergence Highlighted at Interop
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05/19/2005
Genesys: Future-Proofing Migration of Customer Contact Applications
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05/13/2005
Beyond VoIP -- Communication Devices, Modalities, and Applications
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04/08/2005
Wireless Mobility and the 'Mass' Business Communications Market
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