Tom Keating, CTO of TMC and Executive Technology Editor for TMC Labs has over 10 years of experience within the call center industry and has been there since the birth of the Internet Telephony/VoIP industry. In fact, Tom helped to launch the industry's first magazine covering the VoIP industry and wrote the first product review of a VoIP product from VocalTec.

Tom holds a B.S. in Computer Science and Engineering from the University of Connecticut. Tom is well known for writing informative and controversial articles within several of TMC's publications. Tom Keating is the founder of TMC Labs, launched in 1996, and as a leading source of objective reviews and analysis in both the VoIP and call center industries. Tom was instrumental in launching the industry's most well known and respected labs that over the years has wrote unbiased and objective reviews covering a plethora of technologies, including call center technologies, CRM, CTI, VoIP, PDAs, Tablet PCs, biometrics, and more. When he isn't testing VoIP and call center products, he writes quite copiously for his renowned VoIP blog: http://blog.tmcnet.com/blog/tom-keating/.