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Tom Keating Info

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Chief Technology Officer and Executive Editor
TMC

Tom Keating, CTO of TMC and Executive Technology Editor for TMC Labs has over 10 years of experience within the call center industry and has been there since the birth of the Internet Telephony/VoIP industry. In fact, Tom helped to launch the industry's first magazine covering the VoIP industry and wrote the first product review of a VoIP product from VocalTec.

Tom holds a B.S. in Computer Science and Engineering from the University of Connecticut. Tom is well known for writing informative and controversial articles within several of TMC's publications. Tom Keating is the founder of TMC Labs, launched in 1996, and as a leading source of objective reviews and analysis in both the VoIP and call center industries. Tom was instrumental in launching the industry's most well known and respected labs that over the years has wrote unbiased and objective reviews covering a plethora of technologies, including call center technologies, CRM, CTI, VoIP, PDAs, Tablet PCs, biometrics, and more. When he isn't testing VoIP and call center products, he writes quite copiously for his renowned VoIP blog: http://blog.tmcnet.com/blog/tom-keating/.

Latest Articles

Product Review of the SmartBox by PanTerra Networks - 05/13/2014
REVIEW: CertainSafe Brings Enterprise Features to File Share - 02/20/2014
Jumper Card - The Swiss Army Knife of Portable Chargers - 02/10/2014
Interesting Tidbits from ITEXPO - 01/30/2014
GLOBALINX Connex Review - 01/16/2014
Schmooze Com Showcasing FreePBX HA Appliances at ITEXPO - 01/15/2014
GFI MAX Backup: Speed is the Essence - 01/03/2014
Phybridge Switches Reach Out to Simplify VoIP Deployment - 12/05/2013
webrtc2sip Enables Cross-browser WebRTC & SIP Interoperability - 11/25/2013
Skype on the Xbox One - the Future Has Arrived! - 11/20/2013
WebRTC Conference & Expo Photos - 11/20/2013
Phybridge PoLRE Review - Power over Ethernet using Phone Wires - 11/19/2013
Akkadian Labs Provisioning Manager Express Makes Configuration Quick and Simple - 11/06/2013
Dot-com and VoIP Explosion - Is WebRTC Next? - 10/24/2013
TMC Labs Innovation Awards Uncovers Some Exciting New Solutions - 10/02/2013
CertainSafe, the Virtual Safety Deposit Box, Drives Secure Collaboration - 09/04/2013
Steve Wozniak Keynote Video - 08/29/2013
FreePBX - Most Powerful & Flexible Phone System Known to Man - 08/25/2013
GFI Max Backup Review - 08/12/2013
FreePBX World - Just Days Away! - 08/12/2013
Grandstream UCM6100 PBX - Security & GPLv2 Disaster? - 08/05/2013
CertainSafe, the Virtual Safety Deposit Box, Drives Secure Collaboration - 07/29/2013
INTERNET TELEPHONY Announces TMC Labs Innovation Award Winners - 07/29/2013
Blazar Wireless Speaker Review - 07/29/2013
Grandstream UCM6100 PBX - Yet Another Aastra & snom Disaster? - 07/19/2013
Logitech H650e Headset Review - 06/28/2013
New China-based Asterisk Player Coming to Town - 06/26/2013
telyHD Review - 06/14/2013
TMC Labs Innovation Awards UC 2013 - 06/10/2013
NSA Can Wiretap Skype, Google & Facebook - But Not WebRTC - 06/07/2013
CertainSafe, the Virtual Safety Deposit Box, Drives Secure Collaboration - 06/03/2013
SIP Trunking - What You Don't Know Could Cost You! - 04/30/2013
Grandstream GXP2200 Review - 04/08/2013
Detailed WebRTC Research Report Out - 04/01/2013
Skype for Windows Phone 8 Gets HD First & More Feature Love - 03/19/2013
WebRTC Screen Sharing Demo! - 02/20/2013
Windows 8 Sync Settings - Security Hole - 02/15/2013
Japan Goes the Way of the Dodo & Still Supports Fax - 02/14/2013
Add-on Makes Microsoft Lync Feature-Complete to Compete with PBXs - 01/31/2013
Surf Communications Solutions Aims to Slay the Video Giant - 01/30/2013
WebRTC Challenges - 01/22/2013
WebRTC Challenges - 01/22/2013
WebRTC Test Demo Fun - 01/21/2013
Logitech UC Solution for Cisco 725-C Launches - 01/17/2013
Former Apple & Pepsi CEO John Sculley to Keynote at ITEXPO's StartupCamp7 - 01/15/2013
2013 - The Year of WebRTC - 01/09/2013
Intel's North Cape Super-thin ultrabook/tablet Haswell Reference Design Impresses - 01/08/2013
Facebook Testing Free VoIP calling in Messenger app - 01/03/2013
Skype vs. Facebook - How WebRTC Will Turn Friends into Enemies - 12/27/2012
Samsung is Kicking Ass - Everyone's Ass... - 12/18/2012
Level 3 Layoff Rumors - 12/14/2012
Voxeet Launches 3D Audio Conferencing App for iPhone & Android - 12/12/2012
ITEXPO Miami - Important Conference Program Updates - 12/10/2012
Windows 8 Tablets Will Beat Apple & Android - 12/05/2012
Brightcove to Keynote DevCon5 HTML5 & Mobile App Developers Conference - 11/20/2012
How to Setup a Wi-Fi HotSpot in Windows 8 - 10/31/2012
Asterisk 11 - What's New! [VIDEO] - 10/27/2012
SugarCRM's Clint Oram's AstriCon Keynote [VIDEO] - 10/24/2012
David Duffett AstriCon 2012 Keynote [VIDEO] - 10/24/2012
Mark Spencer AsteriCon 2012 Keynote! [VIDEO] - 10/24/2012
Skype for Windows 8 Launches Simultaneously with Windows 8 & Microsoft Surface - 10/22/2012
CUSTOMER Introduces TMC Labs Innovation Awards - Part 2 - 10/15/2012
E911 on Mobile VoIP is Seriously Broken - Here's How to Fix It - 10/04/2012
Watchitoo's Playground Unveiled - Watch out Skype & Google Hangouts! - 10/03/2012
DIGITALK, the One-Stop Shop for Wholesale Carriers & Service Providers - 10/03/2012
Toopher Two-Factor Authentication Leverages Mobile Phone Location - 10/02/2012
Toopher Two-Factor Authentication Leverages Mobile Phone Location - 10/02/2012
Novus Distributes First Enhanced Media Gateway for Microsoft Lync Server 2013 - 10/02/2012
Novus Distributes First Enhanced Media Gateway for Microsoft Lync Server 2013 - 10/02/2012
RCA Makes Android IP Phones? Who Knew? - 10/02/2012
RCA Makes Android IP Phones? Who Knew? - 10/02/2012
CUSTOMER Announces Winners of the TMC Labs Innovation Awards - 10/01/2012
WebRTC - Mobile Communications Game Changer or Flash in the Pan? - 09/25/2012
Windows 7 Ultimate Upgrade to Windows 8 Problem Solved! - 09/20/2012
Apple iOS 6 First Look - 09/19/2012
Gartner's 'Magic Quadrant for UC' - Cisco Bests Microsoft - Not! - 09/11/2012
Kindle Fire HD Awesomeness! - 09/06/2012
OBi202 Review - 08/31/2012
Google Pimps Nexus 7 tablet on Google home page - 08/28/2012
New Samsung Series 7 & Series 5 All-in-One PCs Feature Windows 8 & Gesture Recognition - 08/28/2012
Skype for Windows 8 Metro / Modern UI How-To Install - 08/20/2012
Windows 8 Broke my TAPI Dialing But Problem Solved! - 08/17/2012
Skype for Windows 8 Metro / Modern UI Leaks - 08/17/2012
Microsoft Surface = Threat to IP Phone Market - 08/06/2012
Sprint Sponsors TMC's M2M Evolution Collocated at ITEXPO - 08/01/2012
New Hotmail/Outlook Sucks on iOS & Android & Why That's Good for Microsoft - 07/31/2012
FreedomPop for iPod Touch - Free 4G Internet Coming! - 07/25/2012
Winners of the TMC Labs Innovation Awards Include the Latest and Greatest - 07/23/2012
Lync Server 2013 Adds Skype Federation & Many Other New Features - 07/23/2012
Microsoft Lync Server 2013 Adds Touch Support - Killer Enterprise Tablet UC! - 07/18/2012
Facebook Recommends Strippers & Exotic Dancers? WTH? - 07/11/2012
Microsoft Store in Danbury Fair Mall Is No Apple Store - 07/09/2012
VoIPGuides Blog DELETED By Google. Why? - 07/06/2012
iPhone 4S GPU Busted - Icons & Screen Shaking Problem! - 07/06/2012
Panasonic KX-UT670 Android IP Phone Review - 06/26/2012
magicJack vs netTALK vs Ooma vs. Obihai - 06/22/2012
Buy a PC get a Free Xbox 360 - Hot Microsoft Promo! - 06/19/2012
Microsoft Surface Surfaces With Dual Mic Skype! - 06/18/2012
Microsoft XBOX Surface To Feature PixelSense? - 06/18/2012
The VoIP Revolution - from Caveman to VoIP in an Infographic - 06/14/2012
Bria Android Edition Adds Video Calling (Finally!) - 06/12/2012
Apple's FaceTime in iOS 6 Now Works Over Cellular - 06/11/2012
LG-Ericsson SBG-1000 Review - 06/06/2012
Infonetics 1Q12 Enterprise Voice, UC and TDM Report Released - 06/06/2012
TMC Labs Innovation Awards UC 2012 - 06/04/2012
Polkast 2.0 Improves on P2P Personal Cloud Access to Your Files - 05/31/2012
SimpleSignal Brings Mobile Enterprise Video Conferencing to Apple & Android Mobile Devices - 05/30/2012
Skype Integration with Microsoft Xbox 360 & Lync is Slow Going - 05/29/2012
Why the Cisco Cius Failed & Why Microsoft Might Beat the Mighty iPad - 05/25/2012
Say it With Skype Facebook app Wants to Be American Idol - 05/22/2012
The New In Your Face Facebook Ads - Coming Soon! - 05/21/2012
Plixer Scrutinizer NetFlow Traffic Analyzer Preview - 05/15/2012
Ooma Telo Review - 05/04/2012
Skype Aware of IP Security Flaw Back in 2010 - 05/03/2012
Skype Responds to IP Address Privacy Vulnerability - 05/01/2012
Does HTML5 Rock Your Mobile World? - 05/01/2012
Skype@Home Telephone Products Coming? - 04/20/2012
RingCentral Cloud Touch Platform - Configure Phone System from iPad, iPhone, or Android - 04/18/2012
Google's Chrome Team Reveals WebRTC Roadmap - 04/18/2012
Peter Lubbers, Founder of World's Largest HTML5 User Group, to Deliver Opening Address at DevCon5 - 04/17/2012
Microsoft Working on HTML5 Skype Web App? - 04/16/2012
Cisco Extends SMB Product Portfolio With Several New Products - 04/12/2012
netTALK DUO Wi-Fi Review - 04/04/2012
ZANGI New Mobile VoIP & Video App Launching Soon - 03/29/2012
SoftPhone.com New Cloud VoIP Offering - Invite Only - 03/26/2012
HP Aims to Simplify Unified Communications Deployment - 03/26/2012
Skype Releases Retina-Optimized Skype for iPad - 03/26/2012
Plantronics M1100 Savor Review - 03/21/2012
Ensim Adds Support for Lync Server 2010 Multi-tenant Hosting Pack - 03/20/2012
Zingaya Launches Zingaya Enterprise Edition - 03/20/2012
NetZero Unveils Free Wireless 4G mobile Internet service - 03/19/2012
Post Office 2.0 Plugin for Movable Type - 03/15/2012
New iPad - the Good, the Bad, the Ugly - 03/07/2012
Cheap Gadget Insurance Saves the Day - 03/06/2012
Apple 7.85 Tablet Targeting Kindle Fire Will Fail - 03/01/2012
maaii Review - New VoIP App Similar to Viber - 02/28/2012
Skype For Windows Phone Available With Group IMs But No Group Video - 02/27/2012
Text-to-Speech (TTS) on Kindle Fire! - 02/22/2012
LightSquared Gets Square Rooted - 4G LTE Network Killed by FCC - 02/16/2012
FCC Now Requires VoIP Outage Reporting - 02/15/2012
Journey Releases New Video Featuring Michaele Salahi - 02/14/2012
KEMP Load Balancer Certified for Microsoft Lync Server 2010 - 02/14/2012
Watch out for Metallic Objects in IP Phones! You Could Get Hurt! - 02/13/2012
Apple Planned the iPad BEFORE the iPhone. Who knew? - 02/10/2012
Dell Voice Launches in Canada - Will it Fail As Badly As Dell Video Chat? - 02/09/2012
ITEXPO IP Communications Trade Show Continues Solid Growth - 02/08/2012
Verizon and BT Announce Cross-Network Video Calling & Telepresnce - 02/08/2012
Forget Super Wi-Fi! Go with Super Wi-Fi! Wait. What? - 02/03/2012
Billionaire Gives Secrets to Startup Success - 02/03/2012
TMC Showcases the Top 40 Newsmakers at ITEXPO - 02/02/2012
Digium Gamechanger! Launches D40, D50, & D70 IP Phones - 02/01/2012
Asterisk 1-2-3 so Packed They Moved to Bigger Room! - 01/31/2012
Zultys MX Release 7.0 Unified Communications Release Adds Android Support - 01/31/2012
No Winter for the Northeast - But Miami Here I Come! - 01/29/2012
Symantec - Disable pcAnywhere Now! Who the Heck Still uses it? - 01/27/2012
Pumped for StartupCamp5's Fast-paced Startup Pitches - 01/24/2012
Lync Federation Tool Makes it Easy to Find Lync-enabled Business Partners - 01/23/2012
Localphone Rings in Chinese New Year with Free Calls - 01/18/2012
Begun the Search War Has! Google+ Social Search Results in Bing Defections - 01/13/2012
Hacked Asterisk PBX Update - 01/12/2012
Asterisk Hack Post-mortem - 01/10/2012
Fonality Names Former Microsoft Exec David Scult as CEO - 01/10/2012
Google to Offer Free Tablets? - 01/05/2012
President Obama Has VoIP Glitch - 01/04/2012
As Predicted - the Cisco Umi Demise - 01/04/2012
Zeo Sleep Manager Review - 12/28/2011
Gadget Bans On Airplanes Due to Possible Interference is a Lie! - 12/28/2011
Windows 8 CPU Slow Benchmarks! - 12/20/2011
Skype offering Free WiFi for Christmas Season - 12/19/2011
Sprint Nextel Throws Out 489 PBXs - Switches 100% to Microsoft Lync - 12/16/2011
Lync for Android Launches! - 12/14/2011
Impressive SkyDrive App for iPhone & Windows Phone Released - 12/14/2011
Microsoft Lync Mobile Client Launches in 3 Days! - 12/09/2011
Apple's Ridiculous Patent Claims Against Samsung Destroyed! - 12/09/2011
Jabra PRO 900 Series Unveiled - 12/06/2011
Microsoft upgrades Xbox Live But Rumored Skype Integration is False - 12/05/2011
Blue Jeans Networks Makes Skype & Microsoft Lync Interoperate - 11/11/2011
Bria VoIP Softphone now available on iTunes - 11/11/2011
iOS 5.0.1 for iPhones & iPads Released! Battery life Fixed? - 11/10/2011
Adobe Surrenders Mobile Flash - Steve Jobs FTW, Users FTL! - 11/09/2011
Republic Wireless Hybrid WiFi / Cell VoIP Service for $19/month - 11/08/2011
CIS Congratulates TMC Labs Innovation Awards Winners - 11/01/2011
Asterisk 10 - The Inside Story - 10/27/2011
Digium's Mark Spencer Questions Panasonic About Android APKs/Apps - 10/26/2011
Mark Spencer, Allison Smith & the AstriCon Luncheon - Humor Alert! - 10/26/2011
AstriCon VoIP Security - $400,000 toll fraud - YIKES! - 10/26/2011
Switchvox 5.5 - Sneak Peek! - 10/26/2011
AstriCon - Panoramic Image of 1st Session - 10/25/2011
LOREX Live Connect Wireless Skype Home Surveillance Review - 10/25/2011
Polycom VVX 500 Launches - 10/17/2011
Interactive Intelligence launches Quick Spin, a Cloud-based Unified Communications Trial Program - 10/17/2011
Rebtel Mobile VoIP app hops between 3G and WiFi/data Networks - 10/14/2011
With Steve Jobs' Passing is Flash for the iPhone/iPad Now Possible? - 10/11/2011
Netflix Abandons Qwikster DVD Name - Goes Back to Unified Netflix Name - 10/10/2011
Millions Change Facebook Profile Picture to Honor Steve Jobs - 10/06/2011
Cisco UC320W Review - 10/05/2011
New Xirrus XR Wireless Array - Faster Wi-Fi with Modular Pricing - 10/05/2011
Apple iPhone 5 Coverage Brings down Engadget - 10/04/2011
Don't Let Wi-Fi Device Onslaught Brings Enterprise WiFi To Its Knees - 09/30/2011
Kindle Fire Silk Browser Proxying Stokes Privacy Concerns - 09/29/2011

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