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Michelle Amodio Info

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Michelle Amodio is a TMCnet contributor. She has written about companies and groups in several industries, but her main focus is on the technology sector. She holds a bachelor's degree in Writing from Endicott College and currently works in marketing, journalism, and public relations as a freelancer.

Latest Articles

Effective Leadership Means Agent Retention and Engagement for Contact Centers - 05/22/2015
Tone Software Dishes on Skype for Business - 05/22/2015
Senators Urge FCC to Reject Telemarketing Exemptions - 05/22/2015
Data Management: Ditch the Silos, Go With Blended Analytics - 05/21/2015
Telecom Convergence: Has It Distorted the Line Between Master Agent and Distributor? - 05/21/2015
VoIP App Roundup: Skype or Viber? - 05/21/2015
Navigating the Millennial Generation for Customer Service - 05/15/2015
Remote Data Centers Open New Opportunities, But Also Challenges - 05/15/2015
Why Information Governance Matters for Archiving - 05/15/2015
California Shopping Plaza Experiences Days-long Power Outage - 05/15/2015
Nice to Your Customers? How About Being Nice to Employees, Too? - 05/14/2015
US Telecoms Seeking to Block Key Net Neutrality Rules - 05/08/2015
The Lowdown on Big Data: Information Governance - 05/08/2015
Business Startups Reap Benefits from VoIP - 05/08/2015
Failed Circuit Switch, Electrical Blaze Cause Massive Outage - 05/08/2015
Employee Engagement at an All-Time Low - 05/08/2015
Facebook Messenger Counts for 10 Percent of VoIP Calls - 05/01/2015
Abacaus Telecom Offers VoIP in South Africa - 05/01/2015
Sell Better with These Helpful Hints - 04/30/2015
Survey Sheds New Light on Those Who Suffer From 'The Mondays' - 04/30/2015
Want Better B2B Lead Generation? Try These Methods - 04/30/2015
Why Companies Need to Embrace the Omni-Channel Experience - 04/24/2015
Survey: Lack of Awareness Keeps SMB Market Out of VoIP Loop - 04/24/2015
What Can Your Business Do With VoIP? - 04/23/2015
Survey: HR Concerned With Leadership Roles - 04/23/2015
Want Happier Call-Customers? Swap Out Your Hold Music - 04/17/2015
Why the Omni-Channel Trend is a Big Deal for Retailers - 04/17/2015
Want Happier Customers? Swap Out Your Hold Music - 04/16/2015
What Enterprises Really Want From Digital Communications Providers - 04/16/2015
Got Mobile VoIP? Here's What Your Business Can Do - 04/16/2015
Large-Scale Outage Affects Alabama Residents, Businesses - 04/13/2015
Health Information Exchanges Launch Collaborative Effort - 04/10/2015
Ciena's 8700 Platform Snags Two New Awards, Highlights Demand for More Efficient Metro Packet Networking - 04/10/2015
Good Ideas Involve the Team, Not Just You - 04/10/2015
Verizon Taps Cisco and Ciena for Metro Network Upgrade - 04/10/2015
Vonage Makes Bold VoIP Move with SimpleSignal Acquisition - 04/10/2015
Sales Group Nabs Major Sponsorship, Makes Training for Inside Sales Possible - 04/10/2015
Time Sensitive Networks on the Rise - 04/02/2015
New Solution Helps Customers Transition to Service Subscriptions - 04/02/2015
Purchasing Wholesale SIP Termination: The Basics - 04/02/2015
Facebook Messenger to Change in a Big Way for Businesses - 04/02/2015
Good Customer Service Comes Down to One Thing: Experience - 04/02/2015
A Solution to Data Management: Chief Data Officers - 04/02/2015
Cameras, WebRTC Are Changing How We Learn - 04/01/2015
Bridging the Gap Between Sales and Selling Skills - 04/01/2015
Texting Preferred Over Talking, Study Says - 03/31/2015
Power Outage Strikes Over 90 Percent of South Carolina Town - 03/27/2015
Omni-Channel a Boon for JC Penney - 03/27/2015
Survey Makes Strong Case for VoIP and Its Growing Acceptance - 03/27/2015
VoLTE, Wi-Fi Calling Hits London This Summer - 03/27/2015
iTel Mobile Hybrid Dialer: A Win for Both Calling Cards and Mobile VoIP - 03/27/2015
Analysis: Enterprise Videoconferencing Equipment Market Revenue Sees Increase - 03/27/2015
Is VoIP Essential For Business? Here's a Convincing List - 03/16/2015
University of Alabama Researches VoIP Security - 03/16/2015
Call Accounting in a Changing Landscape - 03/13/2015
Private Data: The New and Growing Business Asset - 03/13/2015
High-Quality Communications Isn't Just for Major Corporations Anymore - 03/12/2015
Is VoLTE the Secret Weapon Against OTT? - 03/12/2015
Virtual PBX Features That Are Good for Customer Service - 03/09/2015
Trase Miller Taps Aspect Software Solutions for Cloud Customer Service - 03/06/2015
Salesforce's Impressive Quarter Highlights Popularity of Customer Support Software - 03/06/2015
Data Management Seeing Declining Electronic Health Records Market - 03/06/2015
Social Media Challenge: Servicing Customers Through Non-brand Controlled Communities - 03/05/2015
Does Your VoIP Brand Need a Mobile App? In a Word, Yes - 03/05/2015
Successful Sales Come From More Than Just Good Tools - 03/05/2015
VoLTE Giving VoIP Market a Boost - 03/04/2015
Protect Your Power. Even From Vandalism? - 03/04/2015
Protect Your Power … From Vandalism? - 03/04/2015
WebRTC Meets Robotics for Home Health Care - 03/02/2015
Better US-Cuba Relations a Boon for Telecom Industry? - 03/02/2015
IP Telephony Is Better With IP Phones - 02/26/2015
Legacy Integration with New Systems Makes for Obstacles in the Call Center - 02/26/2015
IoT Is Boldly Going Into, Well, Space - 02/26/2015
Survey Says Analytics Often Purchased, But Not Always Used - 02/26/2015
Hosted PBX Features? There's More Than You Think - 02/26/2015
Brace Yourselves: Winter Isn't Over - 02/26/2015
Telemarketing and Outsourcing: The Good and the Bad - 02/26/2015
Telecom 101: The Difference Between VoIP and PSTN - 02/26/2015
8x8 Announces SLA for Enterprise Customers - 02/23/2015
Why Small Businesses Want and Need Customer Support Software - 02/20/2015
Embracing the Remote Era - 02/20/2015
Security, Cloud-Hosted PBX a Focus for UniVoIP's Latest Announcement - 02/20/2015
PBX Software Release Highlights Communications Cost Savings - 02/20/2015
VoIP Hardware: On the Minds and Shopping Lists of IT Pros - 02/20/2015
Session Border Controllers for Call Center Development, Performance - 02/20/2015
Massachusetts Snow Storms Highlight Importance of Power Protection - 02/20/2015
Where Does VoIP Fit With UC? - 02/20/2015
Disaster Recovery for a Power-Driven Society: With or Without the Cloud? - 02/20/2015
Big Telecom: Up Against Some Fierce Odds - 02/13/2015
Research: HR Managers Find Development Technology Most Important - 02/13/2015
VoIP, Hosted VoIP Means Businesses Can Really Connect - 02/12/2015
Report: Cloud-as-a-Service Is An Emerging Market, Full of Innovation - 02/12/2015
Call Accounting: Who Foots the Bill for BYOD Employees? - 02/12/2015
Analysis: Diameter Signaling Control Market On the Rise - 02/12/2015
Making IVR Safer for Phone Payments - 02/12/2015
Run a Business? Then You Need These Technologies - 02/12/2015
Engaged Leaders Are 'Engaged Employees' Too - 02/12/2015
How to Maintain Data Quality After a New System Launch - 02/06/2015
Calabrio Opens Offices in Singapore - 02/06/2015
VoIP Security Is Not Dependent on Wi-Fi Security - 02/06/2015
Predictive Analytics and the Super Bowl: It's Real - 02/06/2015
Microsoft Software Licensing via Amazon Shows Steep Price Disparity - 02/05/2015
Cloud and VoIP Make Call Recording Shine - 02/05/2015
Ye Olde Landline's Days are Numbered - 02/05/2015
Improve Employee Engagement; Your Business Depends on It - 02/05/2015
Power Outages Aren't Just a Winter Thing - 02/05/2015
Sales 101: Effectively Marketing as an SMB - 02/05/2015
What is Your ROI of CRM? - 01/30/2015
Why Data Assessment Matters - 01/30/2015
Mitigating Homeland Cybersecurity with Software Licensing Optimization - 01/30/2015
Power Protection: A Necessity for All Seasons - 01/30/2015
Intel's NUC Mini PC Line Revealed - 01/30/2015
ISI Call Accounting Certified by Cisco - 01/29/2015
Microsoft's Purchase of Revolution Analytics: Big News for Data - 01/29/2015
Why Good Equipment Matters With Mobile VoIP - 01/29/2015
Marketing Surveys Don't Necessarily Indicate Mobile Intentions - 01/29/2015
Customer Service Winning: Make it Easy for Customers to Do Business with You - 01/29/2015
VoIP Is Good for Your Health(care) - 01/26/2015
Swisscom Taps Crealog for Mobile Call Recording - 01/23/2015
Using CAL for Software License Management - 01/23/2015
Make VoIP Technology the Hub of Your 2015 Business Goals - 01/23/2015
Millennials: Get To Know Thy Demographic - 01/23/2015
Take a Lesson or Two from Hyper-startups - 01/22/2015
Healthcare Industry Requires Proper Data Management for Optimal Analytics - 01/22/2015
IVRs Need to Get With the Times - 01/22/2015
Go Beyond Phone Calls for Sales Success - 01/22/2015
New Zealand on Telehealth Radar - 01/22/2015
Global Logistics Companies Set Sights on Turkey - 01/19/2015
Winter Storm Warnings Remind Us to be Power-Conscious - 01/19/2015
Want To Get Ahead? Take a Look in the Rearview Mirror - 01/19/2015
New York State Enters the Age of Telehealth - 01/19/2015
Data Center Colocation, Managed Hosting Services on Analysts' Radar - 01/16/2015
Telecom Firms Putting the Gloves On For Net Neutrality - 01/16/2015
Law Firm Sees Call Center Boost with Software, Predictive Dialing - 01/16/2015
Caveat: Don't Let Sales Tools Replace the Human Element - 01/16/2015
Sales Resolutions You Should Make for the New Year - 01/15/2015
Don't Just Hire Good Employees; Retain Them - 01/14/2015
Black Duck Software Makes Open Source Adoption Easier for the Enterprise - 01/09/2015
Centerity Simplifies IT Network Monitoring - 01/08/2015
What if a Wearable Device Could Let People Know When You're Emoting? - 01/08/2015
Datawatch Helps Harness Data Visually for a Clearer Picture - 01/08/2015
dog hunter Brings IoT, Open Source Software Together - 01/08/2015
ITEXPO Preview: The Tech Road Ahead with J Arnold & Associates - 12/31/2014
Voice over LTE Paves the Road for Data Networks in 2015 and Beyond - 12/31/2014
Why Companies Should Still Invest in Monitoring and IVR - 12/31/2014
Microsoft Builds JumpStart as Outbound Call Engine - 12/19/2014
Voice Biometrics Can Help with Call Center Fraud - 12/18/2014
Who Will Win When It Comes to Free VoIP Calling Services? - 12/18/2014
What Is 'True' Mobility? - 12/18/2014
Ovum: 2015 Is All About IoT, Cloud, and Mobility - 12/18/2014
Traditional Telecom Gets Cloud Takeover In the New Year - 12/18/2014
Survey: Automated Patient Follow-Up Calls Cheaper Than Humans - 12/18/2014
Career Development: Is It a Crucial Step Toward Employee Engagement? - 12/17/2014
Collecting Data Doesn't Have to Be a Privacy Issue - 12/16/2014
VoIP Security Refresher: What Your Business Needs to Know Before 2015 - 12/12/2014
Why SaaS is the Future of Customer Support Software - 12/12/2014
VoIP Security Issues Raise Concerns for IT Execs - 12/12/2014
What the TCPA Means For Refill-Prescription Calls with HIPAA - 12/11/2014
Target Your Content Appropriately and Leads May Follow - 12/11/2014
Blogging for Sales? Here's How It Can Work - 12/11/2014
With IoT Gaining Momentum, We Have Other Technologies to Thank - 12/10/2014
Customer Satisfaction Takes Its Biggest Drop in 20 Years - 12/05/2014
Survey Says SaaS is 'Mission Critical' - 12/05/2014
Calabrio Named Only Visionary in Gartner Magic Quadrant - 12/05/2014
Lightspeed Systems Brings Cutting-Edge Tech to the Classroom - 12/05/2014
How Hosted VoIP Fared in 2014 and What Lies Ahead - 12/04/2014
What Not to Say to Customers During Service Recovery - 12/04/2014
Call Tracking Can Enhance Website Performance - Here's How - 12/04/2014
Balancing Customer Self-Service Options - 12/04/2014
Silos to Blame for Customer Disservice - 11/26/2014
US Commerce Dept Updates Ukraine Export Controls, Software Licensing - 11/26/2014
Viber's Latest Update Makes It a Contender Against Skype - 11/21/2014
Want to Make Free VoIP Calls? Here's How - 11/21/2014
Help Your Call Center Go Beyond the Border - 11/21/2014
The Phone Call is Slowly Going the Way of the Written Letter - 11/20/2014
UCaaS Market to Reach $5.3B by 2018 - 11/19/2014
Market Analysis: Telecom Expense Management Looks Promising - 11/19/2014
The Spokes That Help the Wheel of Outbound Call Campaigns - 11/19/2014
Find 'The One' VoIP Provider That's Right For You - 11/19/2014
Monet WFO Live Receives Accolades for Exceptional Customer Experience - 11/19/2014
Canadian Telecom Expense Co. Gets Accolades for Employment Practices - 11/17/2014
Are You a Small Business? Ditch the Landline, Go Wireless - 11/14/2014
When the Customer Experience is Overwhelming - 11/14/2014
New Jersey Helpline Emphasizes That Support is Just a Call Away - 11/13/2014
Virtual PBX Means Remote Workers Can Still Be Present - 11/13/2014
Veterans Health Administration Addresses Call Recording and Privacy - 11/13/2014
Partnership Combines Two Technologies for Optimal Security - 11/13/2014
Workforce Recovery After Downturn Brings Familiar Problems - 11/11/2014
Pegasystems Adds Co-Browsing Technology to Its Customer Service App - 11/07/2014
Comcast Modem Causes Traffic Jam for Telecommuters - 11/07/2014
Doing More with Less: What is Hyper-Converged Infrastructure? - 11/07/2014
FCC Weighs in on New Rules as All-IP is Imminent - 11/07/2014
Why Security is a Big Deal When it Comes to VoIP - 11/06/2014
ISI Talks Call Accounting, Real Solutions - 11/06/2014
Sales Coaches -- Not Managers -- Can Make the Difference - 11/04/2014
Pollsters: IVR Polling Becoming a Challenge - 11/03/2014
The Cloud Gives Workforce Management a Needed Boost - 11/03/2014
Customer Support Software Tools Offer the Best Customer Experience - 10/30/2014
Fingerlakes Technology Group Increases Revenue, Thanks to Calix - 10/30/2014
Private or Hosted VoIP: Which is Right for Your Business? - 10/30/2014

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