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Michelle Amodio is a TMCnet contributor. She has written about companies and groups in several industries, but her main focus is on the technology sector. She holds a bachelor's degree in Writing from Endicott College and currently works in marketing, journalism, and public relations as a freelancer.

Latest Articles

Decline of POTS Paves the Way for Wireless Solutions - 09/19/2014
OnSip Talks WebRTC at ITEXPO Las Vegas - 09/18/2014
Numerex Plays Both Consumer, Industrial Fields in M2M - 09/18/2014
NICE Systems Ditches the ID Verification Process, Offers Biometric Solution - 09/18/2014
Tone Software Helps MSPs Get the Most Out of Business - 09/18/2014
Developing an Effective Lead-Qualification Process - 09/18/2014
Calgary Summer Snow Wreaks Havoc on Power - 09/18/2014
Compete Better in the Land of E-commerce - 09/17/2014
Unified Communications Means Business Hours Go Beyond the 9-5 - 09/17/2014
Relationships First, Sales Second: A Golden Rule of Effective Sales - 09/17/2014
Agents Need a Boost? Try Call Recording - 09/17/2014
Florida Pulls Rank with VoIP Usage - 09/17/2014
Millennial Workforce: A Match for Updated Telecom Systems? - 09/16/2014
Voxer Takes Messaging to the Next Level - 09/15/2014
ITEXPO Las Vegas: DID, SIP Trunking, and UC with Voxbone - 09/12/2014
Voice4net Talks WebRTC at ITEXPO Las Vegas - 09/12/2014
Vodafone Talks M2M At ITEXPO Las Vegas - 09/12/2014
vMobile Puts the PBX on the Go - 09/11/2014
ReliaTel Featured Partner in Avaya DevConnect Marketplace for September - 09/11/2014
Have a Mobile Workforce? Consider This Security Checklist - 09/11/2014
Rackspace Expansion Includes Master Agent Program - 09/11/2014
Telecom Expense Management: Save Money by Spending Money - 09/11/2014
Egypt Loses 50 Percent of Its Power; No Clear Explanation Why - 09/10/2014
inContact Services Contact Centers With the Best in Cloud Technology - 09/05/2014
ITEXPO Las Vegas Gets Educational With Dysart - 09/05/2014
HumansFirst Technology Takes Personal Digital Assistant to a New Level - 09/05/2014
Go for the Cloud if You Want Optimal Communications - 09/05/2014
Adtran Reinvents Networking with Extensive Portfolio of Solutions - 09/05/2014
Market Forecast: Telecom IT Services Worth $233.09B By 2019 - 09/05/2014
Cloud-based MDM Highlights Importance of Telecom Expense Management - 09/04/2014
Government Data Consolidation Is Risky. Here's Why - 09/04/2014
Surprise Finding: Tiny Malaysia Has Employee Engagement Down Pat - 09/04/2014
Power 101: What Is Your Outlet Doing To Your Machines? - 09/03/2014
Software Licensing Challenges Are Not Necessarily Technical - 08/29/2014
Call Recording Can Make Call Monitoring Work Better, More Efficiently - 08/29/2014
OTT Versus Wi-Fi: Who Will Win? - 08/28/2014
Cloud Contact Center Myths and Truths Exposed - 08/28/2014
What's In Your Sales Arsenal? - 08/28/2014
Using Real-time Management for Call Center Insight - 08/28/2014
Intra-day WFM Enables Real-time Decision Making - 08/28/2014
Call Accounting, Telecom Expense Management Crucial for UC Mobility - 08/28/2014
Engaged Employees Means Happy Employees, Which Means a Thriving Business - 08/27/2014
Are You Ready? Heat Outage in Illinois Impacts Thousands - 08/27/2014
LTE Paves a Nice Path for M2M, Out-of-Band Management - 08/22/2014
Why Employee Retention Is Just as Important as Customer Retention - 08/21/2014
Businesses Demonstrating Employee Growth Will Need Effective Workforce Optimization - 08/21/2014
RapidScale, Sandler Partners Form Master Agent Agreement - 08/20/2014
Lead Generation: How Have You Grown Up? - 08/20/2014
Alaska Wildlife Sparks Power Outage - 08/20/2014
VoIP, IP, PBX: Know the Differences - 08/20/2014
VoIP 911: What You Need to Know - 08/20/2014
VoIP Providers Highlighted via VoIP-catalog.com - 08/20/2014
Developing a Protocol for Managing Wholesale SIP Termination - 08/14/2014
Breaking Down Customer Walls for Great Customer Service - 08/14/2014
Focus on Business Climate, Culture for Improved Customer Service - 08/14/2014
Noted: Enterprises Have Mobile Security at the Top of Their Lists - 08/14/2014
Want an Inside Sales Secret? It's All About Queue-based Selling - 08/14/2014
Is Your Next Contact Center Services Provider 'The One?' - 08/14/2014
Before Going VoIP, Consider These Key Points - 08/14/2014
A Snapshot of the IoT's Future - 08/11/2014
Phases of Software Licensing and What They Mean for Startup Growth - 08/08/2014
Judge a Technology Not by the Size of Its Gadget - 08/08/2014
Reach Faster Speeds with Customer Service Software - 08/08/2014
Why Call Recording is More Than Just a Customer Service Tool - 08/08/2014
Are Smartphones to Blame for Employee Skill Reduction? - 08/08/2014
Gaining Trust, Maintaining Control with Co-Browsing - 08/08/2014
The Difference Between Wholesale vs. Private Label Cloud? A Tad Cloudy - 08/05/2014
Better Customer Service Through Your Website? You Bet - 08/01/2014
Why Call Recording Can and Should Be Used Across All Platforms - 08/01/2014
Texas Storm Leaves Many in the Dark - 08/01/2014
Texas Storm Leaves Many in the Dark - 08/01/2014
Daitan Group Demos Its WebRTC Building Solutions at WebRTC Event - 07/31/2014
Eyeball Networks Offers Firewall Traversal with AnyFirewall.com - 07/31/2014
Apex Simplifies Multimedia Communications With WebRTC - 07/31/2014
WebRTC Brings Work and Social Interaction Into One Powerful, Collaborative Tool - 07/31/2014
WebRTC Veteran Dialogic Demos for WebRTC World - 07/31/2014
Customer Service Software Gives Heartland ECSI an Assist - 07/31/2014
Telarus Partners Get Access to Granite's Suite of POTS, Thanks to Agreement - 07/31/2014
Agile Development and Software Licensing: What's the Link? - 07/31/2014
Summer Storms Wreak Power Havoc; Are You Ready? - 07/31/2014
Using a 'Sales-First' Strategy Encompasses All That Makes a Successful Business - 07/29/2014
Tips for Improving Your Contact Center Management - 07/22/2014
Despite Reservations, Millennials Have Much to Offer the Contact Center Arena - 07/22/2014
Have a Telemarketing Plan for a Successful Campaign - 07/21/2014
Server Technology, Lantronix Form Marketing Partnership - 07/21/2014
Opengear Releases New Firmware Features, Offers More Agile Security Management - 07/21/2014
Cloud Communications No Longer a Dream for Medical Field - 07/18/2014
VoIP Provider Site Releases Top VoIP Solutions - 07/18/2014
What You Don't Know About Self-Service Could Hurt You - 07/18/2014
Rural Telecoms Thriving Despite Thinking to the Contrary - 07/18/2014
Telecommuting: Another Cost-Cutting VoIP Feature - 07/18/2014
The Abridged Version of VoIP Education - 07/17/2014
GlobeNet Inks Agreement with Allied Fiber for Dark Fiber Services - 07/17/2014
Customer Loyalty: The Never-Ending Quest - 07/17/2014
Businesses Take Heed: Power Outage Causes Rail Delays, Commuter Woes - 07/17/2014
Mobile Apps are Giving Sellers and Buyers a Boost for Real Estate Market - 07/17/2014
Even Intentional Power Outages Need a Backup Plan - 07/17/2014
zBoost Eliminates the Dropped Call, Gives Data a Boost - 07/15/2014
FotoIN Takes Field Photo Documentation to the Cloud - 07/15/2014
CafeX Makes WebRTC A Reality in Just Two Lines of Code - 07/14/2014
Bolder Thinking Makes WebRTC Simple to Deploy - 07/11/2014
Why In-Memory Computing is Good for a Performance Boost - 07/10/2014
Parasoft Cloud Expo - 07/09/2014
What Can the Cloud Offer for Application Development? - 07/09/2014
Private or Public Cloud? Open Data Centers Talks Cloud Options - 07/09/2014
NuoDB Picks Up Where Traditional Databases Stop - 07/08/2014
Thanks to Technology, Flexible Work Hours Becoming a Reality - 07/08/2014
J.B. Hunt Relies on Genesys for Providing Exceptional Customer Experience - 07/03/2014
Canadian Anti-Spam Legislation Threatens Some Lead Generation - 07/03/2014
Canadian Anti-Spam Legislation Threatens Some Lead Generation - 07/03/2014
Poor Customer Service: More Expensive Than You Think - 07/03/2014
Arkadin's Microsoft Lync Hosted Service Benefits Businesses with All-In-One Solution - 07/02/2014
Power Protection Made Better With EnTerra Series Battery Backup - 07/02/2014
What Makes for an Effective Insurance Contact Center? - 07/02/2014
Karen Freitag - Thought Leader for Sprint Wholesale - 07/02/2014
CoreDial Study Shows Cloud Communications Is the Next Step for Enterprises - 07/02/2014
Study: We Need More Cyber-Security Pros - 06/30/2014
Java EE Developers Can Now Use Radisys for Real-Time Services Development - 06/30/2014
Content Marketing, Predictive Dialing Means Better Leads - 06/27/2014
New Cloud Storage Model Could Save Customers Money - 06/27/2014
Good Service & Sales Means More Revenue, Happier Customers - 06/27/2014
Getting Charitable with Mobile Point of Sale Solutions - 06/25/2014
IoT May Open Doors of Opportunity for Device Manufacturers - 06/20/2014
Apple's Latest IoT Venture Turns Manufacturers' Heads - 06/20/2014
SolidFire Recommended for Enterprise Virtual Computing - 06/20/2014
When it Comes to Testing, is Proprietary or Native Better? - 06/19/2014
Don't Let Common Myths Keep Your Business from the Cloud - 06/19/2014
How Will IP Push Innovation? - 06/19/2014
Want to Offer Better Customer Service? Keep Agents Sharp and Happy - 06/19/2014
Not All Businesses Know What's up with Their Customer Service - 06/19/2014
Business VoIP Means Better Communication for NDN - 06/18/2014
To Rent or To Buy? There's a Tool for That - 06/13/2014
Allied Fiber Names PR Agency for Upcoming Initiatives - 06/13/2014
Radius Adds SolidFire to Customer Portfolio - 06/13/2014
New Product Highlights Importance of Call Accounting - 06/12/2014
Wheelings & Dealings: Mobile Gaming Future Promising - 06/12/2014
Why You Should Automate Your Cloud - 06/09/2014
Lenovo Unveils ThinkPad Tablet with Windows 8.1, Hedges Bets on Business Users - 06/09/2014
Despite Location, Remote Management of Cloud Means Immediate Response - 06/09/2014
The Cloud Makes Collaboration, Communication Easier via Video - 06/06/2014
Helping Customers Purchase What They Need, Realistically - 06/06/2014
CSI Intros WFO as a Service with Better Options for Customers - 06/06/2014
Modernizing Federal IT: Has the Cloud Arrived at Last? - 06/06/2014
New Partnership Targets Data Center Problem Resolution - 06/02/2014
Allot Service Gateway Now Available Via Wick Hill - 05/30/2014
Voice Recording as Part of Enterprise Communications Solution Give Contact Centers a Leading Edge - 05/30/2014
Intel Broadwell Release Date Imminent - 05/30/2014
Why Quality Monitoring Makes All the Difference - 05/30/2014
How Can Call Recording Data Be Used Effectively? - 05/29/2014
How is Licensing Changing the Open Source Landscape? - 05/27/2014
Comings & Goings: Tech Execs on the Move - 05/24/2014
Comings & Goings: Tech Execs on the Move - 05/23/2014
Why Business VoIP Providers Should Be Security Conscious - 05/23/2014
Help Your Contact Center Clients Gain the Most from Call Recording - 05/23/2014
Why Cloud Security Matters - 05/23/2014
Enterprise Mobile Solutions for Public Service Network Compliance - 05/22/2014
Data Center Power Predictions: What Does the Future Hold? - 05/22/2014
Making the 'Customer Journey' a Good One with Analytics - 05/21/2014
Don't Put the Cart Before the Horse When It Comes to Lead Generation - 05/21/2014
Don't Put the Cart Before the Horse When It Comes to Lead Generation - 05/21/2014
Power Outage Spells Uncertainty for Notre Dame Graduation Weekend - 05/21/2014
MobilityShield's Bastion Offers Alternative for Forefront Threat Management Gateway - 05/19/2014
What's Protecting Your Uninterruptible Power Supply? - 05/19/2014
Next Generation Communications Week in Review - 05/17/2014
Software Has the Potential to Grow Fast, But How Can Providers Remain at the Top? - 05/16/2014
How Video Conferencing is Changing Business Communications - 05/16/2014
Voicemail-to-Email Can Help Businesses Improve Communication - 05/16/2014
Wildlife Outages Can Be Mitigated With Uninterruptible Power Supplies - 05/16/2014
Get Back to Basics for Customer Experience and Loyalty - 05/15/2014
IP Communications Can Mean Global Presence - 05/15/2014
MDM from Lightspeed Systems Now Integrated With Apple Device Enrollment Program - 05/12/2014
Overture's Recent Headlines Highlight the Need for Global Network Services - 05/09/2014
What the Intel-based Motherboard News Is Really About - 05/09/2014
Big-Name Leads Aren't Different, and Yes, You Can Get Their Business - 05/09/2014
Mobile Collaboration in a BYOD Era: How to Boost Productivity - 05/08/2014
Survey Shows What Call Centers Want in Software Solutions - 05/08/2014
Does Your Call Center Make the Grade? - 05/08/2014
Mobile VoIP via WebRTC? Here's How - 05/05/2014
VIM X Makes Cisco UCCE Migration Easier, Leaving Legacy Systems Behind - 05/02/2014
What We Can Take Away from Microsoft's Earnings Call - 05/02/2014
What to Look for in a Softswitch: Not All Are Created Equal - 05/02/2014
D2 Technologies Showcases IMS Solution - 05/02/2014
How Do You Gauge Your Customers' Experience? - 05/02/2014
Mobile, Cloud Mean Big Earnings, Market Says - 05/02/2014
Start Seeking Google Voice Alternatives Before Time Is Up - 05/01/2014
Call Accounting, Unified Messaging in Hospitality Means Proven Interoperability - 05/01/2014
Better Network Management with LiveAction - 04/29/2014
UC&C Can Promote Greener Practices - 04/25/2014
UC Market Forecast Can Mean Positive Growth for Business VoIP Providers - 04/25/2014
UC Evolution is Nothing Without VoIP - 04/25/2014
Better Network Management with LiveAction - 04/25/2014
The Omnichannel Customer Experience Benefits from RCS - 04/25/2014
How to Quell the Angry Customer - 04/25/2014
Millennials are Reshaping How We Do Customer Service - 04/24/2014
Cloud Call Center Week in Review - 04/19/2014
Call Recording Week in Review - 04/19/2014
iTel Mobile Dialer Express Puts VoIP on Your Smart Device - 04/17/2014
BYOD Management Made Easier with IP Communications - 04/17/2014
Hosted Phone Systems: Weathering the Storm - 04/17/2014
Cloud Hosting Goes Beyond Contact Center, Poses Benefits for Large-Scale - 04/17/2014

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