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Michelle Amodio Info

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Michelle Amodio is a TMCnet contributor. She has written about companies and groups in several industries, but her main focus is on the technology sector. She holds a bachelor's degree in Writing from Endicott College and currently works in marketing, journalism, and public relations as a freelancer.

Latest Articles

Survey: CIOs Focus on IT operations, Cybersecurity - 05/26/2016
Enterprises Ready to Commit to Long-term Cloud Contracts - 05/26/2016
Software Bug Causes iiNet Email Outage - 05/26/2016
Are Sales Calls a Brand of Antisocial Behavior? - 05/26/2016
TCPA Reform on Table at Senate Hearing - 05/20/2016
Competition, Net Neutrality Paint Current Telecom Landscape - 05/19/2016
Sales Tax Exemption: No Dice for Colorado Telcos - 05/19/2016
Telecommunications Regulatory on Commission: No Charges for VoIP Apps - 05/19/2016
Power Outage Tests Patience of Many on Exam Day - 05/19/2016
Flexera Software Answers Software Licensing Challenges - 05/13/2016
Is RCS In a Resurgence? - 05/12/2016
Market Trends Changing Software Licensing Landscape - 05/12/2016
Apple, SAP Deal Means iOS Apps for Enterprise - 05/12/2016
Is the Customer Always Right? - 05/12/2016
App Development Requires Proven Expertise, Cloud and Mobile Focus - 04/29/2016
Enterprise Mobility Makes Virtual Offices a Reality - 04/29/2016
Hospitals Prime Targets for Ransomware - 04/29/2016
Small Businesses Should Focus on Cyber Security: Experts - 04/29/2016
Ransomware Takes Cyber Crime to a New Low - 04/28/2016
Better UC Management with a 'Total View' - 04/28/2016
Will Sales Jobs Be Obsolete in the Future? - 04/22/2016
BT Ramps Up for Cyber Security - 04/22/2016
Survey: Office 365 Adoption Rates High Despite Challenges - 04/21/2016
Is Legacy Technology a Roadblock for Your Small Business? - 04/20/2016
Zendesk Raises the Bar in Prediction Analytics - 04/15/2016
Verint's WFM Receives Top Scores in Customer Satisfaction Ratings - 04/14/2016
In an Era of Video, You Can Do It Better - 04/14/2016
In an Era of Video, You Can Be Do It Better - 04/14/2016
Delve Analytics, a Strong Add-on for Office 365 - 04/14/2016
Morocco's VoIP Ban a Step Back for Economy - 04/08/2016
Want to Build Your Own Software Monetization Strategy? Don't. - 04/08/2016
The Cloud Is Everywhere, But Still Requires Management - 04/08/2016
Not All Help Desks Are Created Equal - 04/07/2016
The Diverged Roads of SDN: Do We Need Two Standards? - 04/01/2016
UC Changing Amidst Mobile, Cloud Advancements - 04/01/2016
Zendesk Apps Help CS Agents Work Better, Smarter - 04/01/2016
Better Routing, Better Reporting for Improved Customer Service - 04/01/2016
ONUG, New York University Open Testing Facility for SDN Research - 04/01/2016
NEC Modernizes SDN with Latest Suite - 03/24/2016
Pathfinder App Illustrates the Customer Journey for Better Service - 03/23/2016
Monitor Power, No Matter Your Location - 03/23/2016
VoIP Innovations Falls Victim to Cyber Attack - 03/22/2016
Customer Care Trends: Omni-presence On the Rise - 03/21/2016
NTT Com Enhances Its Enterprise Cloud - 03/18/2016
Facebook's Open Compute Project Boosts Coopetition - 03/18/2016
IBM, Indosat Ooredoo Ink Cloud Deal - 03/18/2016
Amazon Echo: More Than a Hands-free Speaker - 03/18/2016
Avaya Releases Zang for Cloud-based Collaboration - 03/18/2016
'Smart City' Project Aims to Help Traffic Woes, Prevent Accidents - 03/18/2016
What to Ask Your Provider Before Signing Up for VoIP SMS - 03/17/2016
Running a Small Business? Consider a Phone Upgrade - 03/17/2016
Suits Pending as Businesses Violate Missouri No-Call Laws - 03/17/2016
Influencer Marketing: Is It All It's Hyped Up to Be? - 03/11/2016
When Subscription Licensing Reigns Supreme - 03/10/2016
Ciena Boosting Connectivity for India's Service Providers - 03/10/2016
How Safe Is Your Data? - 03/09/2016
Distributed Workforce a Reality Thanks to WebRTC - 03/07/2016
Understanding What Office 365 Can (and Can't) Do - 02/29/2016
Google Partners with Mobile Operators for RCS Rollout - 02/29/2016
Seamless Cloud Software Deployment in 3 Steps - 02/26/2016
Microsoft Improving Accessibility for Differently-abled - 02/26/2016
Microsoft Expands Office 365 Offering for Lumia 950/950XL Customers - 02/25/2016
NFV Solution from ADVA Promises Choice, Freedom - 02/17/2016
Mobile Networks Feeling the Pressure Due to Rise in VoIP - 02/16/2016
Microsoft Tests Underwater Servers as Data Center Concept - 02/16/2016
UCaaS at Helm of Collaboration - 02/14/2016
Cloud Computing Changing the App Strategy Game - 02/12/2016
Cloud Computing Changing the App Strategy Game - 02/12/2016
The Good and Bad of Mobile Shopping, According to Omni-channel Shoppers - 02/11/2016
For Telemarketing Success, Think Like an Athlete - 02/11/2016
Software Licensing Process Is a Group Effort - 02/05/2016
Customer Support: Breaking Down B2B Versus B2C - 02/05/2016
The Future of Customer Care - 02/05/2016
Contact Centers Perform Better with Cloud Technology - 02/04/2016
Want to Retain Customers? Show Some Empathy - 02/04/2016
WebRTC Solution Gets New Bells and Whistles - 01/26/2016
Cloud Technologies Give UCaaS Market a Boost - 01/25/2016
Lead Scoring Made Better Through Predictive Analytics - 01/21/2016
Insurance Telemarketing Sales: Treat Leads as Build-up Opportunities - 01/21/2016
FCC Lifts Cuba from Exclusion List - 01/21/2016
Outages Due to Squirrels: More Prevalent Than You Think - 01/21/2016
SAP Licensing Hurdles Easy to Manage With Software Asset Management - 01/18/2016
Common Customer Complaints and How to Fix Them - 01/18/2016
SMBs Power Through with Helpful Apps - 01/18/2016
New Years Resolution for Startups: More Virtual Offices for 2016 - 01/14/2016
Customer Retention Cheaper Than Customer Acquisition, Companies Say - 01/13/2016
Hosted VoIP Not Fully Understood Among Average Users - 01/13/2016
Monetizing Virtualization: It Can Happen - 01/11/2016
Tips for a Better Quality Assurance Process - 01/11/2016
4G Brings Promise of Mobile Advertising in India - 01/11/2016
2015: A Banner Year for Ciena - 01/07/2016
Utility Company Misprint Leads to Misdirected Calls, Confused Agents - 01/05/2016
Why the Phone is (and isn't) Phasing Out - 12/21/2015
Demand for Noise Canceling Technology Means Silence is Golden - 12/21/2015
Integrating IT, Customer Service Provides Total View and Customer Satisfaction - 12/18/2015
2FA, WebRTC On the Minds of Banking Industry - 12/18/2015
Lead Generation Resolutions for the New Year - 12/18/2015
Radiant Logic Offers Secure Access across Multiple Applications - 12/17/2015
Podsystem Corporation Leads the Way Through Connectivty, M2M - 12/17/2015
How 8x8 Harnesses Cloud Communications Seamlessly - 12/17/2015
Skype Changing Healthcare One Appointment at a Time - 12/17/2015
The Complex Channels of Social Media Marketing - 12/17/2015
Finding the Right Match for Your Telephony Needs - 12/14/2015
ConferenceCam Connect Provides Portable Conferencing Solutions - 12/14/2015
IoT Security Concerns: Application and Network Security Layers Got You Covered - 12/11/2015
Hurdles to Software Renewal and How to Overcome Them - 12/10/2015
United Airlines Equips Customer Service Reps with iPhones - 12/09/2015
Common VoIP Pitfalls - 12/09/2015
Adapt to Modern Communications to Get Ahead - 12/09/2015
Remote Workforces Benefit From Web Conferencing - 12/07/2015
New Skype for Office 365 Enterprise Boosts Conferencing Capabilities - 12/07/2015
Microsoft's Software Licensing Shift Opens Discussions on Changing Landscape - 12/04/2015
IT/OT Convergence Improves Organizational Effectiveness - 12/04/2015
Common Sense Customer Service Rules Often Unmentioned - 12/04/2015
What SMBs Really Want This Holiday Season - 12/03/2015
Video Conferencing Ups the Communication Game - 12/03/2015
The Future Is Here, but Fiber Is Not. Yet. - 12/03/2015
VoIP: Not Just for Cost-Savings and Better Communications - 12/02/2015
WebRTC Funding Paves Road of Gold for 2016 - 11/25/2015
Integra's New UC Solution Makes Foray into Cloud Space - 11/25/2015
Salesforce Adds Predictive Analytics to Marketing Cloud - 11/25/2015
Customers Frustrated Before Calling the Help Center, Survey Finds - 11/25/2015
Yes, VoIP Is Great. Here's Why. - 11/25/2015
Vertical Communications Boosts the Modern Day Workflow - 11/16/2015
Integrating the Old with the New in Digital Communications - 11/16/2015
NetSapiens Helps Service Providers Focus on the Customer - 11/12/2015
Your Customers Are Your Best Marketers - 11/12/2015
Every Second Counts in Mobile Latency - 11/10/2015
Cut Time, Make Money With Outbound Dialing - 11/09/2015
The Everywhere Office in the Palm of Your Hands - 11/09/2015
The Power of Relationships in Business, Simplified - 11/09/2015
IoT Security Threats Cause for Concern - 11/06/2015
Why Your Business Phone Number Still Matters - 11/06/2015
Slash Business Costs, Not Productivity - 11/05/2015
Technology Evolution Brings More Telecommuting - 11/05/2015
VoIP Myths Discussed, Debunked - 11/05/2015
Structured Cabling Gets Spotlight in Recent Analysis - 10/29/2015
Making Self-Service a Successful First Point of Contact - 10/29/2015
What Customers Really Want From Self-Service - 10/28/2015
Navigating the Omni-Channel Path - 10/28/2015
Comcast Investing Millions to Improve Bad Rep - 10/28/2015
Headset Design Crucial for Active Noise Cancellation - 10/26/2015
Connecting the Dots for Software Deployment - 10/23/2015
Employees Don't Care: Is Management the Problem? - 10/23/2015
Twitter Going Far Beyond Microblogging for Businesses - 10/22/2015
Small Businesses Should Leverage Cloud for Improved Customer Service - 10/22/2015
Improving Customer Experience Isn't a One Size Fits All Solution - 10/22/2015
Social CRM Isn't Just About Likes and Clicks - 10/22/2015
Generate Revenue Using Call Center Solutions - 10/22/2015
Online Reviews Sway Business Software Purchasing Decisions - 10/22/2015
Eze Castle Brings VoIP to UK Financial Firms - 10/22/2015
Magic Logix Makes Integrated Marketing a Competitive Advantage - 10/19/2015
The Key to Better Cell Service: On the Road With Kathrein - 10/16/2015
Impiger Mobile Helps SMBs Harness Mobile for Productivity - 10/16/2015
Data Center Overhaul Helps Nuclear Power Plant Improve Performance - 10/16/2015
Building Brands Through SMS, Thanks to imgr - 10/16/2015
Software Contracts Under Scrutiny by Licensing Groups in Europe - 10/15/2015
Voice Biometrics Can Mitigate Security Risks, Contact Center Fraud - 10/15/2015
New Solution Highlights Benefits of Cloud Use for Customer Engagement - 10/15/2015
Thanks to the Cloud, SMS Remains Relevant for Ecommerce - 10/15/2015
Have Virtual Employees? Don't Forget to Engage Them - 10/15/2015
GSA Begins Soliciting for $50B Telecom Upgrade - 10/12/2015
TCPA Nonprofit Exemption Protects DialAmerica - 10/12/2015
Finding: Disengaged Employees Are Costly, Bad For Business - 10/09/2015
Tree Limb Leaves New Jersey Residents in the Dark - 10/08/2015
Remote Offices On the Rise, But Do They Work? - 10/02/2015
Canada in Top 10 of Global VoIP Market - 10/01/2015
What to Consider When Switching to VoIP - 10/01/2015
VoIP Sales on the Rise As Customers Seek Better Communications - 10/01/2015
High School Gets Long Weekend Thanks to Power Outage - 10/01/2015
Brace Yourselves. The Holidays Are Coming (But Data Management Can Help) - 10/01/2015
Where's the Value in Value Added Reselling? - 09/25/2015
Performance-based Training Can Give Sales a Boost - 09/25/2015
Technology Can Help With New TCPA Consent Order - 09/24/2015
Power Fluctuations Lead to Lost Power for San Diego Residents, Businesses - 09/24/2015
Data Breaches Still a Concern, Especially for Healthcare - 09/24/2015
Employee Engagement: The Millennial Edition - 09/24/2015
Need to Improve Lead Management Process? Be Consistent - 09/21/2015
Is SIP Trunking Right For You? What You Should Ask Potential Providers - 09/18/2015
Is Location a Major Concern for Data Center Providers? - 09/18/2015
Change Learning Practices to Help Your Team Improve - 09/18/2015
Report: Integrated Solutions Preferred Over Standalone Products for EMEA Market - 09/17/2015
The Software Licensing Landscape is Changing: Flexibility is Key - 09/17/2015
Mobile Dominates In Retail Stats, Poses Challenges for MNOs - 09/11/2015
Who Has the Best Customer Service? Report Highlights Jeers and Cheers by Industry - 09/11/2015
Report: Social Media Strategies Highlight 21st Century Customer Service - 09/11/2015
Telecommuting on the Rise: Is VoIP a Key Factor? - 09/04/2015
IT Firms Lending a Hand to Remote Workers for Papal Visit - 09/03/2015
Coming to an iPhone Near You: A Single Charge for a Week - 09/02/2015
Compare Providers, Products to Get the Most VoIP for Least - 09/02/2015
Two-Day Internet Outage Reminds Us to Back up, Protect, Have a Plan - 09/02/2015
FCC Pays Out to Carriers, Boosts Rural Broadband - 09/02/2015
Telekom Albania Offers SMS and RCS Messaging - 08/24/2015
Telekom Albania Offers SMS and RCS Messaging Powered - 08/24/2015
Verizon Bundles VoIP and Mobile, Eliminates Long-distance Charges - 08/20/2015
Software Licensing Issues Highlighted In Movie Industry - 08/20/2015
WeChat: Prime Example of Why Fourth Wave Digital Services are Valuable - 08/20/2015
New App is Like a Singing Telegram via Messaging - 08/20/2015
WebRTC and VoLTE? New Value Streams on the Horizon - 08/18/2015
The Future of Telephony: Is It All About VoIP? - 08/14/2015

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