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Michelle Amodio Info

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Michelle Amodio is a TMCnet contributor. She has written about companies and groups in several industries, but her main focus is on the technology sector. She holds a bachelor's degree in Writing from Endicott College and currently works in marketing, journalism, and public relations as a freelancer.

Latest Articles

Software Licensing Process Is a Group Effort - 02/05/2016
Customer Support: Breaking Down B2B Versus B2C - 02/05/2016
The Future of Customer Care - 02/05/2016
Contact Centers Perform Better with Cloud Technology - 02/04/2016
Want to Retain Customers? Show Some Empathy - 02/04/2016
WebRTC Solution Gets New Bells and Whistles - 01/26/2016
Cloud Technologies Give UCaaS Market a Boost - 01/25/2016
Lead Scoring Made Better Through Predictive Analytics - 01/21/2016
Insurance Telemarketing Sales: Treat Leads as Build-up Opportunities - 01/21/2016
FCC Lifts Cuba from Exclusion List - 01/21/2016
Outages Due to Squirrels: More Prevalent Than You Think - 01/21/2016
SAP Licensing Hurdles Easy to Manage With Software Asset Management - 01/18/2016
Common Customer Complaints and How to Fix Them - 01/18/2016
SMBs Power Through with Helpful Apps - 01/18/2016
New Years Resolution for Startups: More Virtual Offices for 2016 - 01/14/2016
Customer Retention Cheaper Than Customer Acquisition, Companies Say - 01/13/2016
Hosted VoIP Not Fully Understood Among Average Users - 01/13/2016
Monetizing Virtualization: It Can Happen - 01/11/2016
Tips for a Better Quality Assurance Process - 01/11/2016
4G Brings Promise of Mobile Advertising in India - 01/11/2016
2015: A Banner Year for Ciena - 01/07/2016
Utility Company Misprint Leads to Misdirected Calls, Confused Agents - 01/05/2016
Why the Phone is (and isn't) Phasing Out - 12/21/2015
Demand for Noise Canceling Technology Means Silence is Golden - 12/21/2015
Integrating IT, Customer Service Provides Total View and Customer Satisfaction - 12/18/2015
2FA, WebRTC On the Minds of Banking Industry - 12/18/2015
Lead Generation Resolutions for the New Year - 12/18/2015
Radiant Logic Offers Secure Access across Multiple Applications - 12/17/2015
Podsystem Corporation Leads the Way Through Connectivty, M2M - 12/17/2015
How 8x8 Harnesses Cloud Communications Seamlessly - 12/17/2015
Skype Changing Healthcare One Appointment at a Time - 12/17/2015
The Complex Channels of Social Media Marketing - 12/17/2015
Finding the Right Match for Your Telephony Needs - 12/14/2015
ConferenceCam Connect Provides Portable Conferencing Solutions - 12/14/2015
IoT Security Concerns: Application and Network Security Layers Got You Covered - 12/11/2015
Hurdles to Software Renewal and How to Overcome Them - 12/10/2015
United Airlines Equips Customer Service Reps with iPhones - 12/09/2015
Common VoIP Pitfalls - 12/09/2015
Adapt to Modern Communications to Get Ahead - 12/09/2015
Remote Workforces Benefit From Web Conferencing - 12/07/2015
New Skype for Office 365 Enterprise Boosts Conferencing Capabilities - 12/07/2015
Microsoft's Software Licensing Shift Opens Discussions on Changing Landscape - 12/04/2015
IT/OT Convergence Improves Organizational Effectiveness - 12/04/2015
Common Sense Customer Service Rules Often Unmentioned - 12/04/2015
What SMBs Really Want This Holiday Season - 12/03/2015
Video Conferencing Ups the Communication Game - 12/03/2015
The Future Is Here, but Fiber Is Not. Yet. - 12/03/2015
VoIP: Not Just for Cost-Savings and Better Communications - 12/02/2015
WebRTC Funding Paves Road of Gold for 2016 - 11/25/2015
Integra's New UC Solution Makes Foray into Cloud Space - 11/25/2015
Salesforce Adds Predictive Analytics to Marketing Cloud - 11/25/2015
Customers Frustrated Before Calling the Help Center, Survey Finds - 11/25/2015
Yes, VoIP Is Great. Here's Why. - 11/25/2015
Vertical Communications Boosts the Modern Day Workflow - 11/16/2015
Integrating the Old with the New in Digital Communications - 11/16/2015
NetSapiens Helps Service Providers Focus on the Customer - 11/12/2015
Your Customers Are Your Best Marketers - 11/12/2015
Every Second Counts in Mobile Latency - 11/10/2015
Cut Time, Make Money With Outbound Dialing - 11/09/2015
The Everywhere Office in the Palm of Your Hands - 11/09/2015
The Power of Relationships in Business, Simplified - 11/09/2015
IoT Security Threats Cause for Concern - 11/06/2015
Why Your Business Phone Number Still Matters - 11/06/2015
Slash Business Costs, Not Productivity - 11/05/2015
Technology Evolution Brings More Telecommuting - 11/05/2015
VoIP Myths Discussed, Debunked - 11/05/2015
Structured Cabling Gets Spotlight in Recent Analysis - 10/29/2015
Making Self-Service a Successful First Point of Contact - 10/29/2015
What Customers Really Want From Self-Service - 10/28/2015
Navigating the Omni-Channel Path - 10/28/2015
Comcast Investing Millions to Improve Bad Rep - 10/28/2015
Headset Design Crucial for Active Noise Cancellation - 10/26/2015
Connecting the Dots for Software Deployment - 10/23/2015
Employees Don't Care: Is Management the Problem? - 10/23/2015
Twitter Going Far Beyond Microblogging for Businesses - 10/22/2015
Small Businesses Should Leverage Cloud for Improved Customer Service - 10/22/2015
Improving Customer Experience Isn't a One Size Fits All Solution - 10/22/2015
Social CRM Isn't Just About Likes and Clicks - 10/22/2015
Generate Revenue Using Call Center Solutions - 10/22/2015
Online Reviews Sway Business Software Purchasing Decisions - 10/22/2015
Eze Castle Brings VoIP to UK Financial Firms - 10/22/2015
Magic Logix Makes Integrated Marketing a Competitive Advantage - 10/19/2015
The Key to Better Cell Service: On the Road With Kathrein - 10/16/2015
Impiger Mobile Helps SMBs Harness Mobile for Productivity - 10/16/2015
Data Center Overhaul Helps Nuclear Power Plant Improve Performance - 10/16/2015
Building Brands Through SMS, Thanks to imgr - 10/16/2015
Software Contracts Under Scrutiny by Licensing Groups in Europe - 10/15/2015
Voice Biometrics Can Mitigate Security Risks, Contact Center Fraud - 10/15/2015
New Solution Highlights Benefits of Cloud Use for Customer Engagement - 10/15/2015
Thanks to the Cloud, SMS Remains Relevant for Ecommerce - 10/15/2015
Have Virtual Employees? Don't Forget to Engage Them - 10/15/2015
GSA Begins Soliciting for $50B Telecom Upgrade - 10/12/2015
TCPA Nonprofit Exemption Protects DialAmerica - 10/12/2015
Finding: Disengaged Employees Are Costly, Bad For Business - 10/09/2015
Tree Limb Leaves New Jersey Residents in the Dark - 10/08/2015
Remote Offices On the Rise, But Do They Work? - 10/02/2015
Canada in Top 10 of Global VoIP Market - 10/01/2015
What to Consider When Switching to VoIP - 10/01/2015
VoIP Sales on the Rise As Customers Seek Better Communications - 10/01/2015
High School Gets Long Weekend Thanks to Power Outage - 10/01/2015
Brace Yourselves. The Holidays Are Coming (But Data Management Can Help) - 10/01/2015
Where's the Value in Value Added Reselling? - 09/25/2015
Performance-based Training Can Give Sales a Boost - 09/25/2015
Technology Can Help With New TCPA Consent Order - 09/24/2015
Power Fluctuations Lead to Lost Power for San Diego Residents, Businesses - 09/24/2015
Data Breaches Still a Concern, Especially for Healthcare - 09/24/2015
Employee Engagement: The Millennial Edition - 09/24/2015
Need to Improve Lead Management Process? Be Consistent - 09/21/2015
Is SIP Trunking Right For You? What You Should Ask Potential Providers - 09/18/2015
Is Location a Major Concern for Data Center Providers? - 09/18/2015
Change Learning Practices to Help Your Team Improve - 09/18/2015
Report: Integrated Solutions Preferred Over Standalone Products for EMEA Market - 09/17/2015
The Software Licensing Landscape is Changing: Flexibility is Key - 09/17/2015
Mobile Dominates In Retail Stats, Poses Challenges for MNOs - 09/11/2015
Who Has the Best Customer Service? Report Highlights Jeers and Cheers by Industry - 09/11/2015
Report: Social Media Strategies Highlight 21st Century Customer Service - 09/11/2015
Telecommuting on the Rise: Is VoIP a Key Factor? - 09/04/2015
IT Firms Lending a Hand to Remote Workers for Papal Visit - 09/03/2015
Coming to an iPhone Near You: A Single Charge for a Week - 09/02/2015
Compare Providers, Products to Get the Most VoIP for Least - 09/02/2015
Two-Day Internet Outage Reminds Us to Back up, Protect, Have a Plan - 09/02/2015
FCC Pays Out to Carriers, Boosts Rural Broadband - 09/02/2015
Telekom Albania Offers SMS and RCS Messaging - 08/24/2015
Telekom Albania Offers SMS and RCS Messaging Powered - 08/24/2015
Verizon Bundles VoIP and Mobile, Eliminates Long-distance Charges - 08/20/2015
Software Licensing Issues Highlighted In Movie Industry - 08/20/2015
WeChat: Prime Example of Why Fourth Wave Digital Services are Valuable - 08/20/2015
New App is Like a Singing Telegram via Messaging - 08/20/2015
WebRTC and VoLTE? New Value Streams on the Horizon - 08/18/2015
The Future of Telephony: Is It All About VoIP? - 08/14/2015
Software Licensing 101: The Terminology - 08/13/2015
NTT Communications Intros Cross-Browser Speech Recognition API - 08/07/2015
Etisalat Launches IoT Services Using ThingWorx IoT Development Platform - 08/06/2015
Outbound Customer Contact Can Help Prevent Customer Service Outages - 08/06/2015
Self-Service is All Well and Good, But Does It Work? - 08/06/2015
IBM Makes Automated Customer Service More Empathetic - 08/06/2015
Three Top Ways VoIP Helps Businesses - 08/06/2015
India DOT Says Yes to Net Neutrality, But Tax VoIP Services - 07/24/2015
Harness the Power of VoIP with SIP Trunking, Virtual PBX - 07/24/2015
Flexera Software Now In Microsoft Azure Marketplace - 07/24/2015
Got Business Communications Problems? Get VoIP - 07/23/2015
Securing Enterprise Systems in BYOD Era - 07/23/2015
Clothing Retailer Handles Call Escalations With Analytics - 07/21/2015
CRM Tools: Can They Help Improve Customer Engagement? - 07/21/2015
ERM, CRM Integration Means Better Business Processes, Enhanced Productivity - 07/17/2015
TCPA Changes Affect Robocalls - 07/17/2015
What Businesses Can Learn from a Customer Experience Gone Bad - 07/16/2015
Look to the Customer for Customer Service Expertise - 07/16/2015
Cloud PBX a Game Changer for Businesses - 07/13/2015
The Millennial Customer Experience and How Omni-Channel Plays a Key Role - 07/13/2015
The Challenges and Benefits of Implementing DCIM - 07/10/2015
APIs Provide Monetization Opportunities for Travel Providers - 07/09/2015
Tech Has Changed How We Collaborate Remotely - 07/09/2015
A Global Food and Beverage Company Gets a Boost in Data Management - 06/30/2015
Finding: Local Government Agencies Ahead of Fed in Data Standards - 06/29/2015
Power Outages Spell PR Disaster for Alabama Utilities - 06/25/2015
Finding: Technology Solutions Increase Sales By 43 Percent - 06/25/2015
What's Better: Skype or Google Hangouts? - 06/24/2015
With Customer Service, the Best Defense is a Good Offense - 06/24/2015
Customer Service Software Trends: Who Is Buying and Who Is Not? - 06/19/2015
Can Leadership Coaching Benefit Your Organization? - 06/19/2015
Emoticons Good for Customer Service? Survey Says Yes - 06/18/2015
Changes in Social Media Messaging Settings Can Help Businesses Quell the Angry Customer Privately - 06/18/2015
Thanks to VoIP, Australian Cloud Market Rising - 06/12/2015
USA Freedom Act: What You Need to Know - 06/12/2015
The Future of IT Spending Influenced by Forecast of Clouds - 06/11/2015
Is 'ERM' the CRM For Employees? - 06/10/2015
VoIP Execs: 'Keep Reinventing Yourself' - 06/10/2015
Nextiva's New Products Are a Game Changer for Business VoIP - 06/10/2015
Software Licensing Mitigates Overspending - 06/05/2015
APIs Benefit Both Consumer and Service Provider - 06/05/2015
Omni-Channel Gives New Meaning to 'The Customer is Always Right' - 06/05/2015
Alter the Customer Service Experience For the Better - 06/03/2015
Survey Says Comcast Pulls Worst Rank with Customer Service Satisfaction - 06/02/2015
ADP's Latest Solution Helps with Employee Engagement, Better Workforce Management - 05/29/2015
BackOffice Associates Meets SAP S/4HANA - 05/29/2015
CirTech Gets a Boost from Noble Systems for Its Contact Center Solution - 05/29/2015
Engaging Your Salesforce Means Business Booms - 05/28/2015
Be Prepared: Spring Showers Bring Power Outages - 05/28/2015
Effective Leadership Means Agent Retention and Engagement for Contact Centers - 05/22/2015
Tone Software Dishes on Skype for Business - 05/22/2015
Senators Urge FCC to Reject Telemarketing Exemptions - 05/22/2015
Data Management: Ditch the Silos, Go With Blended Analytics - 05/21/2015
Telecom Convergence: Has It Distorted the Line Between Master Agent and Distributor? - 05/21/2015
VoIP App Roundup: Skype or Viber? - 05/21/2015
Navigating the Millennial Generation for Customer Service - 05/15/2015
Remote Data Centers Open New Opportunities, But Also Challenges - 05/15/2015
Why Information Governance Matters for Archiving - 05/15/2015
California Shopping Plaza Experiences Days-long Power Outage - 05/15/2015
Nice to Your Customers? How About Being Nice to Employees, Too? - 05/14/2015
US Telecoms Seeking to Block Key Net Neutrality Rules - 05/08/2015
The Lowdown on Big Data: Information Governance - 05/08/2015
Business Startups Reap Benefits from VoIP - 05/08/2015
Failed Circuit Switch, Electrical Blaze Cause Massive Outage - 05/08/2015
Employee Engagement at an All-Time Low - 05/08/2015
Facebook Messenger Counts for 10 Percent of VoIP Calls - 05/01/2015
Abacaus Telecom Offers VoIP in South Africa - 05/01/2015
Sell Better with These Helpful Hints - 04/30/2015
Survey Sheds New Light on Those Who Suffer From 'The Mondays' - 04/30/2015
Want Better B2B Lead Generation? Try These Methods - 04/30/2015

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