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Michelle Amodio is a TMCnet contributor. She has written about companies and groups in several industries, but her main focus is on the technology sector. She holds a bachelor's degree in Writing from Endicott College and currently works in marketing, journalism, and public relations as a freelancer.

Latest Articles

Microsoft Builds JumpStart as Outbound Call Engine - 12/19/2014
Voice Biometrics Can Help with Call Center Fraud - 12/18/2014
Who Will Win When It Comes to Free VoIP Calling Services? - 12/18/2014
What Is 'True' Mobility? - 12/18/2014
Ovum: 2015 Is All About IoT, Cloud, and Mobility - 12/18/2014
Traditional Telecom Gets Cloud Takeover In the New Year - 12/18/2014
Survey: Automated Patient Follow-Up Calls Cheaper Than Humans - 12/18/2014
Career Development: Is It a Crucial Step Toward Employee Engagement? - 12/17/2014
Collecting Data Doesn't Have to Be a Privacy Issue - 12/16/2014
VoIP Security Refresher: What Your Business Needs to Know Before 2015 - 12/12/2014
Why SaaS is the Future of Customer Support Software - 12/12/2014
VoIP Security Issues Raise Concerns for IT Execs - 12/12/2014
What the TCPA Means For Refill-Prescription Calls with HIPAA - 12/11/2014
Target Your Content Appropriately and Leads May Follow - 12/11/2014
Blogging for Sales? Here's How It Can Work - 12/11/2014
With IoT Gaining Momentum, We Have Other Technologies to Thank - 12/10/2014
Customer Satisfaction Takes Its Biggest Drop in 20 Years - 12/05/2014
Survey Says SaaS is 'Mission Critical' - 12/05/2014
Calabrio Named Only Visionary in Gartner Magic Quadrant - 12/05/2014
Lightspeed Systems Brings Cutting-Edge Tech to the Classroom - 12/05/2014
How Hosted VoIP Fared in 2014 and What Lies Ahead - 12/04/2014
What Not to Say to Customers During Service Recovery - 12/04/2014
Call Tracking Can Enhance Website Performance - Here's How - 12/04/2014
Balancing Customer Self-Service Options - 12/04/2014
Silos to Blame for Customer Disservice - 11/26/2014
US Commerce Dept Updates Ukraine Export Controls, Software Licensing - 11/26/2014
Viber's Latest Update Makes It a Contender Against Skype - 11/21/2014
Want to Make Free VoIP Calls? Here's How - 11/21/2014
Help Your Call Center Go Beyond the Border - 11/21/2014
The Phone Call is Slowly Going the Way of the Written Letter - 11/20/2014
UCaaS Market to Reach $5.3B by 2018 - 11/19/2014
Market Analysis: Telecom Expense Management Looks Promising - 11/19/2014
The Spokes That Help the Wheel of Outbound Call Campaigns - 11/19/2014
Find 'The One' VoIP Provider That's Right For You - 11/19/2014
Monet WFO Live Receives Accolades for Exceptional Customer Experience - 11/19/2014
Canadian Telecom Expense Co. Gets Accolades for Employment Practices - 11/17/2014
Are You a Small Business? Ditch the Landline, Go Wireless - 11/14/2014
When the Customer Experience is Overwhelming - 11/14/2014
New Jersey Helpline Emphasizes That Support is Just a Call Away - 11/13/2014
Virtual PBX Means Remote Workers Can Still Be Present - 11/13/2014
Veterans Health Administration Addresses Call Recording and Privacy - 11/13/2014
Partnership Combines Two Technologies for Optimal Security - 11/13/2014
Workforce Recovery After Downturn Brings Familiar Problems - 11/11/2014
Pegasystems Adds Co-Browsing Technology to Its Customer Service App - 11/07/2014
Comcast Modem Causes Traffic Jam for Telecommuters - 11/07/2014
Doing More with Less: What is Hyper-Converged Infrastructure? - 11/07/2014
FCC Weighs in on New Rules as All-IP is Imminent - 11/07/2014
Why Security is a Big Deal When it Comes to VoIP - 11/06/2014
ISI Talks Call Accounting, Real Solutions - 11/06/2014
Sales Coaches -- Not Managers -- Can Make the Difference - 11/04/2014
Pollsters: IVR Polling Becoming a Challenge - 11/03/2014
The Cloud Gives Workforce Management a Needed Boost - 11/03/2014
Customer Support Software Tools Offer the Best Customer Experience - 10/30/2014
Fingerlakes Technology Group Increases Revenue, Thanks to Calix - 10/30/2014
Private or Hosted VoIP: Which is Right for Your Business? - 10/30/2014
Can Using a Hosted Softswitch Improve Voice Quality? - 10/30/2014
Autodialers &, VoIP Lines Are a Gray Area for TCPA - 10/30/2014
In the Thick of Hurricane Season, Power Protection Is a Must - 10/29/2014
A Customer-centric Universe for Customer Service - 10/29/2014
Reducing Stress for the Health of Employees and the Company - 10/29/2014
UC, Hosted Phone Systems Play Integral Role in Business Collaboration - 10/24/2014
Need Some In-house Market Research? Check Your Contact Center - 10/23/2014
Customer Support Software Should Actually Be About the Customer - 10/23/2014
Why Social Media Automation is Bad for Your Customer Service - 10/23/2014
Good Customer Experience = Economic Success - 10/23/2014
Brace Yourselves: The Holidays are Coming - 10/23/2014
How to Motivate Your Seasonal Help This Year - 10/23/2014
How IVR Helped One Website Dramatically Boost Performance - 10/23/2014
Smart Call-Routing Can Lead to Sales - 10/20/2014
SolidFire Raises $82M for Flash Memory Expansion - 10/20/2014
'Privacy Crisis Report' Highlights Why Employees Disengage - 10/20/2014
IP Telephony, UCC Seen as Growth Drivers: Analysis - 10/20/2014
Genesys Embarks on a Revolution - 10/17/2014
Power Outage Leads to Spoiled Cake - 10/17/2014
Don't Let Sales Opportunities Slip By You - 10/16/2014
White Paper Findings Highlight HR Topics, Including Workforce Optimization - 10/16/2014
Nielsen Gets Its Own High Ratings with Employee Engagement - 10/13/2014
Mobile Technology Boosts Buying and Selling in Real Estate - 10/10/2014
Report: Mobile Phone Recording Can Boost Profits - 10/09/2014
State of the Industry Report Highlights Telecom Expense Management - 10/09/2014
Trade Group Wants FCC to Get With the Times - 10/09/2014
File Under Beneficial to Business: Go Hosted for Voice Services - 10/09/2014
Heads-Up: The Cloud Is Here to Stay - 10/09/2014
Young Call Center Workers Encouraged To Finish Studies - 10/08/2014
Deploying SIP Trunking Helps Enterprises Save Big - 10/08/2014
Why A Public Knowledge Base is a Good Idea for Customer Support - 10/08/2014
REVE Systems Latest Version of iTel Switch Plus Helps Entrepreneurs Grow As Carriers - 10/03/2014
ZYCOO Makes Its Presence Known in Turkey - 10/02/2014
VoIP Services Get a Boost, Thanks to SIP Trunking - 10/02/2014
Maintaining the Omni-channel Customer Experience with Cloud Resources - 10/02/2014
Value Added Resellers Can Help Navigate Confusing Technological Landscape - 10/02/2014
Business VoIP Takes Care of the Health Insurance Industry - 10/01/2014
Flexera Highlights Need for Software Licensing - 10/01/2014
D2 Technologies Showcases Its RCS VoLTE Solution - 10/01/2014
Stay In Contact With Remote Agents Thanks to Virtual Technology - 10/01/2014
Evaluations Aren't Just for Employees. How Is Your Call Accounting? - 10/01/2014
Poor Service Over the Phone Means Lost Customers - 09/26/2014
Good Customer Experience Starts with the Employee - 09/26/2014
Businesses in Canada Increasingly Adopting VoIP - 09/26/2014
Report: M2M Leads Over RFID, Barcodes for Supply Chain Info - 09/26/2014
Study: Consumer Confidence Needs More in Banking Sector - 09/26/2014
The Rule to Successful Lead Generation? Break the Rules - 09/26/2014
House Makes Update to Truth in Caller ID Act, Includes Text Messaging - 09/25/2014
Disaster Preparedness Means Employing Power Protection, Too - 09/25/2014
Telecom Expense Management is More Than Controlling Costs - 09/25/2014
Study: Businesses Looking for Newer, Better Conferencing Solutions - 09/22/2014
It's a New Day: Wireless Reigning Supreme in Telecom Market - 09/22/2014
MyCloudIT Transforms IT Providers Into Cloud-based Pros - 09/19/2014
NetSapiens Gives SMBs an Edge in the Tech Playing Field - 09/19/2014
Decline of POTS Paves the Way for Wireless Solutions - 09/19/2014
OnSip Talks WebRTC at ITEXPO Las Vegas - 09/18/2014
Numerex Plays Both Consumer, Industrial Fields in M2M - 09/18/2014
NICE Systems Ditches the ID Verification Process, Offers Biometric Solution - 09/18/2014
Tone Software Helps MSPs Get the Most Out of Business - 09/18/2014
Developing an Effective Lead-Qualification Process - 09/18/2014
Calgary Summer Snow Wreaks Havoc on Power - 09/18/2014
Compete Better in the Land of E-commerce - 09/17/2014
Unified Communications Means Business Hours Go Beyond the 9-5 - 09/17/2014
Relationships First, Sales Second: A Golden Rule of Effective Sales - 09/17/2014
Agents Need a Boost? Try Call Recording - 09/17/2014
Florida Pulls Rank with VoIP Usage - 09/17/2014
Millennial Workforce: A Match for Updated Telecom Systems? - 09/16/2014
Voxer Takes Messaging to the Next Level - 09/15/2014
ITEXPO Las Vegas: DID, SIP Trunking, and UC with Voxbone - 09/12/2014
Voice4net Talks WebRTC at ITEXPO Las Vegas - 09/12/2014
Vodafone Talks M2M At ITEXPO Las Vegas - 09/12/2014
vMobile Puts the PBX on the Go - 09/11/2014
ReliaTel Featured Partner in Avaya DevConnect Marketplace for September - 09/11/2014
Have a Mobile Workforce? Consider This Security Checklist - 09/11/2014
Rackspace Expansion Includes Master Agent Program - 09/11/2014
Telecom Expense Management: Save Money by Spending Money - 09/11/2014
Egypt Loses 50 Percent of Its Power; No Clear Explanation Why - 09/10/2014
inContact Services Contact Centers With the Best in Cloud Technology - 09/05/2014
ITEXPO Las Vegas Gets Educational With Dysart - 09/05/2014
HumansFirst Technology Takes Personal Digital Assistant to a New Level - 09/05/2014
Go for the Cloud if You Want Optimal Communications - 09/05/2014
Adtran Reinvents Networking with Extensive Portfolio of Solutions - 09/05/2014
Market Forecast: Telecom IT Services Worth $233.09B By 2019 - 09/05/2014
Cloud-based MDM Highlights Importance of Telecom Expense Management - 09/04/2014
Government Data Consolidation Is Risky. Here's Why - 09/04/2014
Surprise Finding: Tiny Malaysia Has Employee Engagement Down Pat - 09/04/2014
Power 101: What Is Your Outlet Doing To Your Machines? - 09/03/2014
Software Licensing Challenges Are Not Necessarily Technical - 08/29/2014
Call Recording Can Make Call Monitoring Work Better, More Efficiently - 08/29/2014
OTT Versus Wi-Fi: Who Will Win? - 08/28/2014
Cloud Contact Center Myths and Truths Exposed - 08/28/2014
What's In Your Sales Arsenal? - 08/28/2014
Using Real-time Management for Call Center Insight - 08/28/2014
Intra-day WFM Enables Real-time Decision Making - 08/28/2014
Call Accounting, Telecom Expense Management Crucial for UC Mobility - 08/28/2014
Engaged Employees Means Happy Employees, Which Means a Thriving Business - 08/27/2014
Are You Ready? Heat Outage in Illinois Impacts Thousands - 08/27/2014
LTE Paves a Nice Path for M2M, Out-of-Band Management - 08/22/2014
Why Employee Retention Is Just as Important as Customer Retention - 08/21/2014
Businesses Demonstrating Employee Growth Will Need Effective Workforce Optimization - 08/21/2014
RapidScale, Sandler Partners Form Master Agent Agreement - 08/20/2014
Lead Generation: How Have You Grown Up? - 08/20/2014
Alaska Wildlife Sparks Power Outage - 08/20/2014
VoIP, IP, PBX: Know the Differences - 08/20/2014
VoIP 911: What You Need to Know - 08/20/2014
VoIP Providers Highlighted via VoIP-catalog.com - 08/20/2014
Developing a Protocol for Managing Wholesale SIP Termination - 08/14/2014
Breaking Down Customer Walls for Great Customer Service - 08/14/2014
Focus on Business Climate, Culture for Improved Customer Service - 08/14/2014
Noted: Enterprises Have Mobile Security at the Top of Their Lists - 08/14/2014
Want an Inside Sales Secret? It's All About Queue-based Selling - 08/14/2014
Is Your Next Contact Center Services Provider 'The One?' - 08/14/2014
Before Going VoIP, Consider These Key Points - 08/14/2014
A Snapshot of the IoT's Future - 08/11/2014
Phases of Software Licensing and What They Mean for Startup Growth - 08/08/2014
Judge a Technology Not by the Size of Its Gadget - 08/08/2014
Reach Faster Speeds with Customer Service Software - 08/08/2014
Why Call Recording is More Than Just a Customer Service Tool - 08/08/2014
Are Smartphones to Blame for Employee Skill Reduction? - 08/08/2014
Gaining Trust, Maintaining Control with Co-Browsing - 08/08/2014
The Difference Between Wholesale vs. Private Label Cloud? A Tad Cloudy - 08/05/2014
Better Customer Service Through Your Website? You Bet - 08/01/2014
Why Call Recording Can and Should Be Used Across All Platforms - 08/01/2014
Texas Storm Leaves Many in the Dark - 08/01/2014
Texas Storm Leaves Many in the Dark - 08/01/2014
Daitan Group Demos Its WebRTC Building Solutions at WebRTC Event - 07/31/2014
Eyeball Networks Offers Firewall Traversal with AnyFirewall.com - 07/31/2014
Apex Simplifies Multimedia Communications With WebRTC - 07/31/2014
WebRTC Brings Work and Social Interaction Into One Powerful, Collaborative Tool - 07/31/2014
WebRTC Veteran Dialogic Demos for WebRTC World - 07/31/2014
Customer Service Software Gives Heartland ECSI an Assist - 07/31/2014
Telarus Partners Get Access to Granite's Suite of POTS, Thanks to Agreement - 07/31/2014
Agile Development and Software Licensing: What's the Link? - 07/31/2014
Summer Storms Wreak Power Havoc; Are You Ready? - 07/31/2014
Using a 'Sales-First' Strategy Encompasses All That Makes a Successful Business - 07/29/2014
Tips for Improving Your Contact Center Management - 07/22/2014
Despite Reservations, Millennials Have Much to Offer the Contact Center Arena - 07/22/2014
Have a Telemarketing Plan for a Successful Campaign - 07/21/2014
Server Technology, Lantronix Form Marketing Partnership - 07/21/2014
Opengear Releases New Firmware Features, Offers More Agile Security Management - 07/21/2014
Cloud Communications No Longer a Dream for Medical Field - 07/18/2014
VoIP Provider Site Releases Top VoIP Solutions - 07/18/2014
What You Don't Know About Self-Service Could Hurt You - 07/18/2014
Rural Telecoms Thriving Despite Thinking to the Contrary - 07/18/2014
Telecommuting: Another Cost-Cutting VoIP Feature - 07/18/2014

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