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Term:
Service Level Agreement   SLA

Definition:

This is an introduction to the planning for QoS and Service Level Agreements. Simply, your performance is QoS and the guarantee is the SLA. That is, if you are not receiving the desired QoS from your provider, you refer to the SLA for correction, remedy or arbitration. Neither QoS or SLA is a single element or single approach. This approach was developed after many months of research but does not include all the issues required. This is more of a framework to begin a dialog.



Reference to:
PRTG Network Monitor 7.2 Ensures Reliability and Quality of VoIP Telephony
11/23/2009

TrackerSuite.Net Announces Upcoming QuickBooks Cloud Integration
11/23/2009

Acumatica Launches SaaS Version of ERP Software Running on Top of Windows Azure
11/22/2009

Netkiller Releases On Demand IT Asset Management Service
11/20/2009

Aarkstore Enterprise-SOA Governance: Applying Governance to Ensure the Long-term Benefits of SOA
11/20/2009




Source:

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