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Term:
Automated Call Distribution   ACD

Definition:

A device used to distribute incoming calls to specific sets of users based on pre-determined criteria.



Reference to:
Dorset Police invites bids for IT services
2/10/2010

Cypress Communications Receives 20th Award for Hosted Unified Communications Excellence
2/9/2010

Sitel Launches eTraining Solution for Home-Based Agents
2/8/2010

Noble Systems on Track to Double Revenue in Five-Year Span
2/4/2010

Unum Benefits from Interactive Intelligence's Contact Center Solution
2/4/2010




Source:
TMCnet

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