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Term:
Automated Call Distribution   ACD

Definition:

A device used to distribute incoming calls to specific sets of users based on pre-determined criteria.



Reference to:
The Washington Daybook - Federal Agencies
11/20/2009

inContact CTI Adapter Now Available on the Salesforce.com AppExchange
11/19/2009

Zultys Announces Video Webcast Feature for MXmeeting(TM) 4.1 Scalable Web Conferencing & Collaboration Solution
11/18/2009

The Washington Daybook - Federal Agencies - Futures
11/16/2009

Zultys Empowers Voice Solutions Through Internet Telephony Service Providers
11/16/2009




Source:
TMCnet

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