Latest Articles |
Big Data Analytics - What Contact Centers Can Learn from the Tampa Bay Rays -
12/02/2020
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Voice - New and Improved, Thanks to AI -
08/22/2018
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CCaaS: Another Slice of the Collaboration Spectrum -
12/15/2017
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CCaaS: Another Slice of the Collaboration Spectrum -
12/15/2017
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Messaging, Slack, and Facebook - It's Complicated -
05/05/2017
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Messaging Mania: Just When You Thought UC Was the Answer -
01/16/2017
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Why Aren't You Using Video? -
09/06/2016
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Why Are We Still Working in Offices? -
08/10/2016
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Why Are We Still Talking to Customers? -
07/01/2016
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Why Are We (Still) Using UC? -
06/02/2016
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LatAm Spotlight - VoIP Group CEO Talks Business Necessity of VoIP -
04/05/2016
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Why Are We Still Using Email? -
04/04/2016
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Why Are We Still Using Desk Phones? -
03/08/2016
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How Not to Make Unified Communications Strategic -
01/14/2016
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How to Make Unified Communications Strategic -
12/21/2015
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Two Things to Know About Hosted Unified Communications -
12/08/2015
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Slack May be the Uber of the UC Space -
10/14/2015
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Rethinking Collaboration, Part 1 -
09/16/2015
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Should SMBs Buy from Incumbents? -
07/22/2015
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VoIP Security - It's Real, But So Are the Solutions -
06/08/2015
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BYOE and the Rise of End user Driven UC -
03/04/2015
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Three Ways SIP Phones Add Value to Hosted VoIP -
03/04/2015
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What Omni-Channel Means for your Contact Center -
01/14/2015
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The Omni-Channel Contact Center: What It Is and How to Get There -
01/12/2015
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Your Boss Just Heard from Your Tablet - You're Fired -
11/06/2014
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Is the Internet of Things Good for Your Business? -
09/30/2014
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Will Messaging Displace Voice? -
09/23/2014
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Are You Communicating or Collaborating? -
07/08/2014
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Personal Video and UC, Part 2 - What are You Afraid Of? -
06/03/2014
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Personal Video and UC, Part 1 - What are You Afraid Of? -
05/12/2014
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Is Voice Really Dead? -
04/02/2014
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How Amazon Mayday Could Have Helped Weather the Toronto Ice Storm -
03/17/2014
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Amazon Mayday - What it Means for Your Contact Center -
01/16/2014
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Amazon Mayday - What it Means for Your Contact Center -
01/10/2014
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Video - Which Way Now? -
12/26/2013
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What Millennials Can Teach Us about Collaboration -
12/05/2013
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The Upside of Personalization -
11/04/2013
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The Downside of Personalization -
09/03/2013
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Now You Want Me to Collaborate? Leave Me Alone! -
07/29/2013
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Unified Communications in 2013 - Is it Time to Change the Channel? -
06/10/2013
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Unified Communications in 2013 - Reality Check -
05/20/2013
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Do You Have a Mobile Strategy? -
04/29/2013
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Social Networking for Business - is it Just Social? -
03/15/2013
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Collaboration - What it Means to Employees -
02/04/2013
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Rethinking the Contact Center -
12/10/2012
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Desktop Video - When Good Enough is Good Enough -
12/10/2012
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Collaboration - Why Now? -
11/12/2012
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Desktop Video: When Good Enough is Good Enough -
10/15/2012
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Tablets in the Workplace - Going Beyond BYOD -
09/06/2012
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What is the Role of IT Now? -
07/23/2012
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Is Dial Tone Done? -
05/22/2012
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Is the Cloud Ready for You? -
12/01/2011
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My Cisco Collaboration Summit Takeaways - Five Business Opportunities for Service Providers -
11/29/2010
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Will the Cloud Kill Telecom Vendors? -
11/15/2010
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What Service Providers Can Learn from Newspapers, Part Two -
10/26/2010
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What Service Providers Can Learn from Newspapers, Part 1 -
10/18/2010
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Too Many Paths for Content Service Providers or Not Enough? -
09/27/2010
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Content for Service Providers - Better to Make or Buy? -
09/22/2010
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Google Voice: Race to the Bottom for Telephony -
08/30/2010
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Skype Goes IPO - What Should Service Providers Do? -
08/21/2010
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Are Service Providers Giving Up on Landline too Soon? -
07/28/2010
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HUCS - This is How Service Providers Go Global -
07/22/2010
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Internet Television - Something Else for Carriers to Think About -
06/29/2010
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Innovation - Many Paths to Follow for Staying Competitive -
06/17/2010
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Skype for Business - That's Right -
06/01/2010
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Shaw Communications: When Cable Operators Go Wireless -
05/14/2010
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Chasing the Clouds, Part 2 -
04/27/2010
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Chasing the Clouds - The Service Provider Evolution Continues, Part 1 -
04/22/2010
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Atomico Ventures Fund - Something Else for Service Providers to Think About -
03/29/2010
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Cisco to Carriers: You're in the Internet Business Now -
03/11/2010
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Mitel Enters the Mobile Market - What Next? -
03/02/2010
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Verizon and Skype - Who's the Winner? -
02/19/2010
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2010: It's Only January, but so Many Questions Already for Service Providers -
01/29/2010
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Google in China - What Business are you Really In? -
01/15/2010
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Will the Next Decade be Good for Service Providers and Bad for Privacy? -
12/28/2009
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How Can Service Providers Add Value? -
12/16/2009
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The Importance of QoS for IP Communications: Interview with Packet Island, Part 2 -
12/08/2009
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The Importance of QoS for IP Communications - Interview with Packet Island, Part 1 -
12/01/2009
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Service Providers: Be Careful What You Wish For -
10/26/2009
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Why Skype is Good News for Service Providers, Part 2 -
10/19/2009
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Why Skype Is Good News for Service Providers (Part 1) -
09/29/2009
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Why Skype is Good News for Service Providers – Part 1 -
09/29/2009
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Fall 2009 4GWE Preview - Q&A with Carl Ford -
08/25/2009
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BroadSoft, Microsoft and Chinook Hosting - Getting Hosted Right -
07/27/2009
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Google Wave Offers New Challenges for Service Providers -
07/14/2009
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Q&A with Telanetix – Why Hosted Services are Gaining Adoption -
06/29/2009
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Skype, Cablecos, CLECs: The Toyotas of Telecom? -
06/17/2009
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What Service Providers and Auto Makers Can Learn From Each Other -
06/12/2009
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What Service Providers Can Learn From MetaSwitch -
06/01/2009
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What Service Providers Can Learn From CSI and Television -
05/13/2009
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MetaSwitch Forum Takeaways – What Big Carriers can Learn from Small Carriers -
04/27/2009
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Innovation - It's Out There if You Look -
04/08/2009
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Surviving in the New World of Telecom, Part 1 -
03/25/2009
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4G Focus – Interview with Crossfire Media -
03/05/2009
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SIP Trunking – the 6 Cs of Communications Evolution -
02/26/2009
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SIP Trunking - What's in it for Service Providers? -
02/17/2009
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Jaduka - Another Take on the Platform Play - Q&A with Jack Rynes -
01/28/2009
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VoIP: Definitely Not Dead Yet, the Sequel -
01/20/2009
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VoIP in 2008 - I'm Not Dead -
12/29/2008
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Microsoft and Service Providers Part 2: Progress Interrupted But Not Stopped -
12/15/2008
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Microsoft and Service Providers - Why They Need Each Other, Part 1 -
12/01/2008
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Managing in a Down Economy, Part 2 -
11/17/2008
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Economic Downturn - Mixed Bag for Service Providers, Part 1 -
10/29/2008
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BroadSoft 2008: A Different Kind of Platform Play -
10/16/2008
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Is VoIP Dead? -
09/29/2008
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Making Voice a Killer App -
09/16/2008
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Ribbit - Why BT's $105 Million Was Well Spent -
08/27/2008
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Platform Play Updates - Solid Proof Points for Service Providers -
08/15/2008
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SMB VoIP Trends -- Q&A with John Macario, Part 2 -
07/31/2008
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Tier 2/3 Service Providers: Leading the Way with VoIP -
07/14/2008
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Microsoft Telco 2.0: Platform Play Part 2 -
06/26/2008
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Microsoft Telco 2.0 - the Great White Hope or Hype for Carriers? -
06/16/2008
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Jajah – A Complete Platform Play -
05/29/2008
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Three Platform Play Scenarios -
05/20/2008
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Service Provider Views: Further Considerations for the Platform Play -
04/30/2008
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Exploring the Platform Play -
04/16/2008
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The Case for Being a Platform Play -
03/31/2008
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Rethinking the Service Provider Business -
03/20/2008
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Service Provider Views - Equity Market Outlook: Q&A with Catharine Trebnick -
02/27/2008
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Vonage - Glass Half Empty or Half Full? -
02/19/2008
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The Service Provider Dilemma -
02/06/2008
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What is a Service Provider? -
01/16/2008
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