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Principal, J Arnold & Associates
J Arnold & Associates
Jon Arnold is principal of J Arnold & Associates, an independent telecom analyst and marketing consultancy with a focus on IP communications, and writes the Analyst 2.0 blog. Previously, he was the VoIP program leader at Frost & Sullivan.

Latest Articles

Your Boss Just Heard from Your Tablet - You're Fired - 11/06/2014
Is the Internet of Things Good for Your Business? - 09/30/2014
Will Messaging Displace Voice? - 09/23/2014
Are You Communicating or Collaborating? - 07/08/2014
Personal Video and UC, Part 2 - What are You Afraid Of? - 06/03/2014
Personal Video and UC, Part 1 - What are You Afraid Of? - 05/12/2014
Is Voice Really Dead? - 04/02/2014
How Amazon Mayday Could Have Helped Weather the Toronto Ice Storm - 03/17/2014
Amazon Mayday - What it Means for Your Contact Center - 01/16/2014
Amazon Mayday - What it Means for Your Contact Center - 01/10/2014
Video - Which Way Now? - 12/26/2013
What Millennials Can Teach Us about Collaboration - 12/05/2013
The Upside of Personalization - 11/04/2013
The Downside of Personalization - 09/03/2013
Now You Want Me to Collaborate? Leave Me Alone! - 07/29/2013
Unified Communications in 2013 - Is it Time to Change the Channel? - 06/10/2013
Unified Communications in 2013 - Reality Check - 05/20/2013
Do You Have a Mobile Strategy? - 04/29/2013
Social Networking for Business - is it Just Social? - 03/15/2013
Collaboration - What it Means to Employees - 02/04/2013
Rethinking the Contact Center - 12/10/2012
Desktop Video - When Good Enough is Good Enough - 12/10/2012
Collaboration - Why Now? - 11/12/2012
Desktop Video: When Good Enough is Good Enough - 10/15/2012
Tablets in the Workplace - Going Beyond BYOD - 09/06/2012
What is the Role of IT Now? - 07/23/2012
Is Dial Tone Done? - 05/22/2012
Is the Cloud Ready for You? - 12/01/2011
My Cisco Collaboration Summit Takeaways - Five Business Opportunities for Service Providers - 11/29/2010
Will the Cloud Kill Telecom Vendors? - 11/15/2010
What Service Providers Can Learn from Newspapers, Part Two - 10/26/2010
What Service Providers Can Learn from Newspapers, Part 1 - 10/18/2010
Too Many Paths for Content Service Providers or Not Enough? - 09/27/2010
Content for Service Providers - Better to Make or Buy? - 09/22/2010
Google Voice: Race to the Bottom for Telephony - 08/30/2010
Skype Goes IPO - What Should Service Providers Do? - 08/21/2010
Are Service Providers Giving Up on Landline too Soon? - 07/28/2010
HUCS - This is How Service Providers Go Global - 07/22/2010
Internet Television - Something Else for Carriers to Think About - 06/29/2010
Innovation - Many Paths to Follow for Staying Competitive - 06/17/2010
Skype for Business - That's Right - 06/01/2010
Shaw Communications: When Cable Operators Go Wireless - 05/14/2010
Chasing the Clouds, Part 2 - 04/27/2010
Chasing the Clouds - The Service Provider Evolution Continues, Part 1 - 04/22/2010
Atomico Ventures Fund - Something Else for Service Providers to Think About - 03/29/2010
Cisco to Carriers: You're in the Internet Business Now - 03/11/2010
Mitel Enters the Mobile Market - What Next? - 03/02/2010
Verizon and Skype - Who's the Winner? - 02/19/2010
2010: It's Only January, but so Many Questions Already for Service Providers - 01/29/2010
Google in China - What Business are you Really In? - 01/15/2010
Will the Next Decade be Good for Service Providers and Bad for Privacy? - 12/28/2009
How Can Service Providers Add Value? - 12/16/2009
The Importance of QoS for IP Communications: Interview with Packet Island, Part 2 - 12/08/2009
The Importance of QoS for IP Communications - Interview with Packet Island, Part 1 - 12/01/2009
Service Providers: Be Careful What You Wish For - 10/26/2009
Why Skype is Good News for Service Providers, Part 2 - 10/19/2009
Why Skype Is Good News for Service Providers (Part 1) - 09/29/2009
Why Skype is Good News for Service Providers – Part 1 - 09/29/2009
Fall 2009 4GWE Preview - Q&A with Carl Ford - 08/25/2009
BroadSoft, Microsoft and Chinook Hosting - Getting Hosted Right - 07/27/2009
Google Wave Offers New Challenges for Service Providers - 07/14/2009
Q&A with Telanetix – Why Hosted Services are Gaining Adoption - 06/29/2009
Skype, Cablecos, CLECs: The Toyotas of Telecom? - 06/17/2009
What Service Providers and Auto Makers Can Learn From Each Other - 06/12/2009
What Service Providers Can Learn From MetaSwitch - 06/01/2009
What Service Providers Can Learn From CSI and Television - 05/13/2009
MetaSwitch Forum Takeaways – What Big Carriers can Learn from Small Carriers - 04/27/2009
Innovation - It's Out There if You Look - 04/08/2009
Surviving in the New World of Telecom, Part 1 - 03/25/2009
4G Focus – Interview with Crossfire Media - 03/05/2009
SIP Trunking – the 6 Cs of Communications Evolution - 02/26/2009
SIP Trunking - What's in it for Service Providers? - 02/17/2009
Jaduka - Another Take on the Platform Play - Q&A with Jack Rynes - 01/28/2009
VoIP: Definitely Not Dead Yet, the Sequel - 01/20/2009
VoIP in 2008 - I'm Not Dead - 12/29/2008
Microsoft and Service Providers Part 2: Progress Interrupted But Not Stopped - 12/15/2008
Microsoft and Service Providers - Why They Need Each Other, Part 1 - 12/01/2008
Managing in a Down Economy, Part 2 - 11/17/2008
Economic Downturn - Mixed Bag for Service Providers, Part 1 - 10/29/2008
BroadSoft 2008: A Different Kind of Platform Play - 10/16/2008
Is VoIP Dead? - 09/29/2008
Making Voice a Killer App - 09/16/2008
Ribbit - Why BT's $105 Million Was Well Spent - 08/27/2008
Platform Play Updates - Solid Proof Points for Service Providers - 08/15/2008
SMB VoIP Trends -- Q&A with John Macario, Part 2 - 07/31/2008
Tier 2/3 Service Providers: Leading the Way with VoIP - 07/14/2008
Microsoft Telco 2.0: Platform Play Part 2 - 06/26/2008
Microsoft Telco 2.0 - the Great White Hope or Hype for Carriers? - 06/16/2008
Jajah – A Complete Platform Play - 05/29/2008
Three Platform Play Scenarios - 05/20/2008
Service Provider Views: Further Considerations for the Platform Play - 04/30/2008
Exploring the Platform Play - 04/16/2008
The Case for Being a Platform Play - 03/31/2008
Rethinking the Service Provider Business - 03/20/2008
Service Provider Views - Equity Market Outlook: Q&A with Catharine Trebnick - 02/27/2008
Vonage - Glass Half Empty or Half Full? - 02/19/2008
The Service Provider Dilemma - 02/06/2008
What is a Service Provider? - 01/16/2008

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