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Rosanne D'Ausilio, Ph.D. Info


Rosanne D'Ausilio, Ph.D., an industrial psychologist, consultant, master trainer, best selling author, executive coach, customer service expert, and President of Human Technologies Global, Inc., specializes in human performance management. Over the last nearly 25 years, she has provided needs analyses, instructional design, and customized, live customer service skills trainings as well as executive/leadership coaching. Also offered is agent and facilitator university certification through Purdue University’s Center for Customer Driven Quality.

Known as 'the practical champion of the human,' she is the author of best-selling books “Wake Up Your Call Center: Humanize Your Interaction Hub” (fourth edition); “Customer Service and the Human Experience,” “Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck” (includes 32-card deck of cards with motivational and inspirational readings), “How to Kick Your Customer Service Up A Notch: 101 Insider Tips,” and hot off the press: “How to Kick Your Customer Service Up A Notch: Another 101 Insider Tips Volume II” (click here for more info). She also offers a popular, complimentary ‘tips’ newsletter on How To Kick Your Customer Service Up A Notch!, at

Latest Articles

Quality Customer Service Does Exist - 11/12/2008
Call Center Strategy: Invest, Invest, Invest... In People - 10/10/2008
What Motivates Your Employees? Intrinsic vs. Extrinsic Rewards - 09/10/2008
Customer Service Scenario: Lost Luggage - 08/11/2008
Factors Influencing Purchase Decisions in 2008 - 06/25/2008
Customer Satisfaction Surveys - 04/14/2008
What Are Your Customer Demographics? - 03/03/2008
Customer Satisfaction Levels Are Once Again Down - 01/03/2008
First Call Resolution and Offshoring Study Results - 07/17/2007
What Makes A Good Customer Call Experience? - 05/16/2007
Good News About Training - 04/13/2007
Online Transaction Failures - 03/15/2007
Think and Grow Rich - 01/16/2007
A Holiday Poem For The Enlightened - 12/15/2006
You Want To What? Cancel? - 11/20/2006
Training Updated - 09/21/2006
Talk to Your Customers - 08/18/2006
Handling Call Volume Spikes - 07/14/2006
The Importance of First Call Resolution - 06/19/2006
Find Your Customer’s “Why” - 05/16/2006
The Human Touch Will Never Be Replaced - 04/17/2006
Communication is Not a Four Letter Word! - 03/15/2006
Customer’s Patience (or Impatience) - 02/14/2006
Are You Taking Care of Your Employees? - 01/31/2006
Multitasking Part III: What Happens Behind the Scenes - 01/31/2006
Customer Churn: Do You Measure? - 01/27/2006
The 5 Ws of World Class Customer Service Skills Training - 01/27/2006
Multitasking Part II: De-Stressing - 11/28/2005
Do You Multitask? (Part I) - 11/14/2005
Identity Theft and You - 10/17/2005
Call Center Training and ROI - 09/27/2005
Are You Satisfying Your Customers? - 06/30/2005
Customer Service and The Human Experience - 06/16/2005





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