Rosanne D'Ausilio, Ph.D., an industrial psychologist, consultant, master trainer, best selling author, executive coach, customer service expert, and President of Human Technologies Global, Inc., specializes in human performance management. Over the last nearly 25 years, she has provided needs analyses, instructional design, and customized, live customer service skills trainings as well as executive/leadership coaching. Also offered is agent and facilitator university certification through Purdue University’s Center for Customer Driven Quality.
Known as 'the practical champion of the human,' she is the author of best-selling books “Wake Up Your Call Center: Humanize Your Interaction Hub” (fourth edition); “Customer Service and the Human Experience,” “Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck” (includes 32-card deck of cards with motivational and inspirational readings), “How to Kick Your Customer Service Up A Notch: 101 Insider Tips,” and hot off the press: “How to Kick Your Customer Service Up A Notch: Another 101 Insider Tips Volume II” (click here for more info). She also offers a popular, complimentary ‘tips’ newsletter on How To Kick Your Customer Service Up A Notch!, at http://www.HumanTechTips.com.