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David Sims Info

TMCNET eNEWSLETTER SIGNUP

TMCnet Contributing Editor

David Sims is contributing editor and CRM/contact center columnist for TMCnet. He is a freelance writer with years of experience covering the CRM industry. David currently lives in New Zealand, where he covers CRM and understands why the Maori name for the country is Aotearoa, The Land of the Long White Cloud.

David's First Coffee Blog covering the Telecom and CRM space can be found at: http://blog.tmcnet.com/telecom-crm/.

Latest Articles

Rochester Call Center for Xerox Hiring Hundreds, Part of Recent Repatriation Trend - 03/12/2012
Clean Up Easy to Hack Admin Passwords with Password Manager EPRM - 03/12/2012
TMCnet's IVR Week in Review - 03/10/2012
TMCnet's SIP Trunking Week in Review - 03/10/2012
TMCnet's Unified Communications Week in Review - 03/10/2012
TMCnet's CaaS Week in Review - 03/10/2012
TMCnet's Dark Fiber Week in Review - 03/10/2012
TMCnet's Fixed Mobile Convergence Week in Review - 03/10/2012
TMCnet's Headsets Week in Review - 03/10/2012
TMCnet's Contact Center Solutions Week in Review - 03/10/2012
Managed Network Services Expanding Beyond Basics into Lucrative Areas - 03/07/2012
Getting In Front of Chinese Internet Eyeballs - 03/07/2012
Virtualization, IP-based Telephony Priorities for New Spotsylvania Call Center - 03/07/2012
Yes, Techies, It Is Possible To Talk to Business People - 03/07/2012
Upgrades to CoroCall HD Video Conferencing Announced - 03/07/2012
APG Offers Data Consolidation on One Unified Performance Management Platform - 03/07/2012
Trains Can Keep on Rolling with Wireless Connectivity Fiber Optics - 03/07/2012
Four Ways the Smart Grid is Happening Now - 03/07/2012
VoIP Expert: Think of Hosted VoIP as 'Freedom' - 03/07/2012
When to Let IVR Callers Barge In - 03/07/2012
Metro Ethernet: What to Consider in Converting to Fiber - 03/07/2012
Mobile Data Bandwidth Usage Grows - 03/05/2012
SUNY Geneseo Receives Cisco NetFlow Help from Plixer International - 03/05/2012
TMCnet's Headsets Week in Review - 03/03/2012
TMCnet's IVR Week in Review - 03/03/2012
Headline: TMCnet's SIP Trunking Week in Review - 03/03/2012
TMCnet's Unified Communications Week in Review - 03/03/2012
TMCnet's VoIP Routers Week in Review - 03/03/2012
E911 Webinar Discusses Need, Compliance Issues - 03/02/2012
Sandy Bridge Benefits Telecom Platform Deployment - 03/02/2012
Email Marketing: Yes, You Can Do It Right - 03/01/2012
Is South Africa Ready for Hosted PBX Yet? - 03/01/2012
Virtualization Provider Carousel Industries Features 'Full Range' of UC Offerings - 03/01/2012
UC Benefits Explain Surge in Indian Market - 03/01/2012
Video Conferencing Comes to Ghana - 03/01/2012
Hosted VoIP: What's In It For You? - 03/01/2012
Deployment and Management Solutions Provider Offers Innovative Remote Cell Phone Keyboard Control - 03/01/2012
Phillips Takes Business Development Job at Interactive Intelligence - 03/01/2012
Discover Bank Launches Durbin Amendment Resource Center - 03/01/2012
On-Premise or Hosted Exchange Infrastructure Providers? That is the Question - 02/29/2012
NetFlow Traffic Monitoring Integrated with Cisco Catalyst Highlighted in Blog - 02/29/2012
Canadian Government Seeks Web 2.0 Advantages for Citizen Interaction - 02/28/2012
Four out of Five Doctors See iPad Having Potential - 02/28/2012
Will Indian Telecom Companies Get Fees Refunded from Cancelled Licenses? - 02/27/2012
TMCnet's Email Marketing Companies Week in Review - 02/25/2012
TMCnet's Customer Experience Management Technology Week in Review - 02/25/2012
TMCnet's Call Center Software Week in Review - 02/25/2012
TMCnet's Call Recording Week in Review - 02/25/2012
TMCnet's Unified Communications Software Week in Review - 02/25/2012
TMCnet's Voice of the Customer Week in Review - 02/25/2012
TMCnet's VoIP Routers Week in Review - 02/25/2012
TMCnet's Wireless Backhaul Week in Review - 02/25/2012
TMCnet's Hosted Exchange Week in Review - 02/25/2012
TMCnet's IP PBX Week in Review - 02/25/2012
TMCnet's Live Streaming Coverage Week in Review - 02/25/2012
TMCnet's IVR Week in Review - 02/25/2012
Podcasts for Enterprise Call Recording - Get Started the Right Way - 02/24/2012
Enterprise Call Recording For Dentists: From Leads to In The Chair - 02/24/2012
Appliance Deployment and Data Warehouse Architecture - 02/22/2012
Improving Your Customers' IVR Experience with Personalization - 02/22/2012
Plum Voice Hits 'Best Year Ever' in 2011 - 02/22/2012
VoIP: Conquering Mobile Calling after It's Disposed of Mr. Bell's Telephone - 02/22/2012
Five Things Your Call Center Should Never, Never Say (To Customers) - 02/22/2012
TransNexus CEO Discusses VoIP Fraud Detection and Prevention at ITEXPO East - 02/22/2012
Metro Ethernet: Wireless Backhaul Migration Eased With Guidelines for Operators, Partners - 02/22/2012
Cloud Business: SMB Cloud Services Market to Skyrocket to $68 Billion by 2014 - 02/22/2012
Smarter Utility: Seven Smart Grid Initiatives Happening Now - 02/22/2012
Voice Biometrics: Easy to Deploy, Easy ROI and Improved Customer Satisfaction - 02/22/2012
Teams, Not Themes, Drive ff Venture Capital in the Virtual Office - 02/22/2012
SMBs Adopting Virtualization, Falling Short on Disaster Recovery - 02/21/2012
Customizing 3rd Party Remote Call Monitoring: a Huge Call Center Advantage - 02/21/2012
Business VoIP Has Many Compelling Advantages - 02/21/2012
Virtualization: '100 Percent' ROI for Unified Communications System - 02/21/2012
Web 2.0's Social Software as a Service and the Same Old Problem - 02/21/2012
Wireless Connectivity Needs Top Quality GPS Antennas - 02/21/2012
TMCnet's Hosted Exchange Week in Review - 02/18/2012
TMCnet's IP PBX Week in Review - 02/18/2012
TMCnet's Embedded M2M Solutions Week in Review - 02/18/2012
TMCnet's IVR Week in Review - 02/18/2012
TMCnet's Wireless Backhaul Week in Review - 02/18/2012
TMCnet's VoIP Routers Week in Review - 02/18/2012
TMCnet's Voice Of The Customer Week in Review - 02/18/2012
TMCnet's Call Recording Week in Review - 02/18/2012
TMCnet's Unified Communications Software Week in Review - 02/18/2012
TMCnet's Call Center Software Week in Review - 02/18/2012
TMCnet's Live Streaming Coverage Week in Review - 02/18/2012
Workforce Management Offerings from CallCopy Cover All the Bases - 02/17/2012
Focus on What Completes Sales, Calltracks.com CEO Buckley Says - 02/17/2012
Snom Adds VAR Training Event for March in Austin - 02/16/2012
Wireless Connectivity Provider HUBER+SUHNER Highlights Antenna Supply Line Products - 02/16/2012
Global Directory Software Makes Collaboration Easier - 02/16/2012
Zwarenstein New CFO at Five9, Extensive IPO, Equities Experience - 02/16/2012
KnoahSoft's Harmony Takes TMC Product Of The Year Award - 02/16/2012
IP Softswitch: The Advantages And Four General Areas to Check Out - 02/16/2012
HD Voice: Better Mobile Voice Quality on the Way - 02/16/2012
New Zealand Debates Mandatory Location on Mobile VoIP Phones - 02/16/2012
REDCOM to Feature Carrier Class Softswitch Products at CeBIT 2012 - 02/15/2012
Are You Making These Email Marketing Mistakes? - 02/15/2012
Microsoft Sheds Speech-Focus Assets, Employees - 02/15/2012
Aplicor Improves 'Metaphor' of Cloud Business Suite - 02/15/2012
How to Sort Out Network Traffic with NetFlow, Even if it's 'Chicagoish' - 02/15/2012
Outside the Box, Not Out of the Box Deployment and Management Solutions from VoIP Integration - 02/15/2012
Fight VoIP Traffic Pumping Fraud with TransNexus - 02/15/2012
Datacom Systems Taps Formby for President, CEO - 02/15/2012
Appliance Deployment: Three Forecasts that Cloud, Enterprise IT Will Align in 2012 - 02/14/2012
NERC Compliance, IT Security, Identity Intelligence and EAM - 02/14/2012
Improving Energy Conservation in Your Data Center - 02/14/2012
Mobile Device Management: America's CrackBerry Addiction Waning, BYOD Rising - 02/13/2012
TMCnet's Wireless Backhaul News Review - 02/13/2012
TMCnet's Unified Communications Software News Review - 02/13/2012
TMCnet's Call Center Software News Review - 02/13/2012
TMCnet's Call Recording Week in Review - 02/11/2012
TMCnet's VoIP Routers Week in Review - 02/11/2012
TMCnet's Voice of the Customer Week in Review - 02/11/2012
TMCnet's Hosted Exchange Week in Review - 02/11/2012
TMCnet's IP PBX Week in Review - 02/11/2012
TMCnet's IVR Week in Review - 02/11/2012
TMCnet's Live Streaming Coverage Week in Review - 02/11/2012
Phybridge Offers Alternative, Customer-Focused Approach to VoIP - 02/10/2012
AT&T Working to Deliver Smart Grid Backbone - 02/10/2012
Handle Auto Attendant Features of IVR with Front Office Assistant - 02/09/2012
Enterprise Call Recording: Understand the Legal Issues Surrounding Your Practices - 02/09/2012
Why you Can't Upgrade your iPhone 4 to Siri: It's a Chip Thing - 02/08/2012
Voice Recognition Learns to Listen to Volcanoes and Geysers' 'Words,' 'Sentences' - 02/08/2012
Cloud CRM and the Benefits of Sales Forecasting - 02/08/2012
Silos: Great for Cattle, Bad for Customers - 02/08/2012
8x8 Celebrates 25 Years In the Business - 02/08/2012
Why You Need Videoconferencing: Five And A Half Reasons - 02/08/2012
Automated Application Performance Monitoring: The 'Easy' Button for IT - 02/08/2012
10 Gigabit Ethernet to Command Half of $28 Billion Market by 2016 - 02/08/2012
NEI Improves Alert Logic Appliance Deployment in Three Major Areas - 02/07/2012
Three Points for Email Marketing Companies - 02/07/2012
Mobile VoIP Growth Tripling, HD Voice Becoming More Important - 02/07/2012
NERC Compliance Provider AlertEnterprise Notches Two Homeland Security Awards - 02/07/2012
Deployment and Management Solutions: Bulk is Beautiful When it Comes to CTL/ITL File Erasing - 02/07/2012
Appliance Deployment: Four Data Resource Management Hallmarks - 02/06/2012
TMCnet's Unified Communications Headsets News Review - 02/06/2012
TMCnet's Call Center Software Week in Review - 02/04/2012
TMCnet's Call Recording Week in Review - 02/04/2012
TMCnet's Unified Communications Software Week in Review - 02/04/2012
TMCnet's Voice of the Customer Week in Review - 02/04/2012
TMCnet's VoIP Routers Week in Review - 02/04/2012
TMCnet's Wireless Backhaul Week in Review - 02/04/2012
TMCnet's Hosted Exchange Week in Review - 02/04/2012
TMCnet's IP PBX Week in Review - 02/04/2012
TMCnet's IVR Week in Review - 02/04/2012
TMCnet's Live Streaming Coverage Week in Review - 02/04/2012
TMCnet's Call Center Solutions Week in Review - 02/04/2012
TMCnet's Conferencing Week in Review - 02/04/2012
TMCnet's Customer Experience Management Technology Week in Review - 02/04/2012
TMCnet's Dark Fiber Week in Review - 02/04/2012
REVE Systems Touts 'Quick Call Connectivity,' Improved Call Quality - 02/03/2012
Cloud Signaling and DDoS Attacks - 02/02/2012
Hosted VoIP Delivers for Arena Pizza - 02/02/2012
Why Does Your Auto Attendant Talk Like a Girl? - 02/02/2012
Ethernet Switch Market to Reach $28 Billion by 2016 - 02/02/2012
Four Approaches to Enhancing Application Performance Monitoring - 02/01/2012
Cloud CRM: A Great New Tool, As Long As It's Used Properly - 02/01/2012
Appliance Deployment Made Easier with Comprehensive Guide - 01/31/2012
Wireless Connectivity Help, Products Offered by HUBER+SUHNER - 01/31/2012
NERC Compliance Focus of AlertEnterprise's CIP Solution - 01/31/2012
Password Manager Wake Up Call: Remember DreamHost? - 01/31/2012
Plixer Demonstrating New Features of Scrutinizer NetFlow Analyzer V9 Right Now - 01/31/2012
Email Marketing Lists: Size Matters - 01/31/2012
IVR Survey Systems: An Integral Part of a Healthy Customer Service Strategy - 01/31/2012
EEG Improves the Gaming Experience by Tapping into Brain Waves - 01/31/2012
IVR Customer Survey Advantages Stretch beyond Simple Cost Considerations - 01/31/2012
'Cloud Centers' for Hosted Predictive Dialing - 01/31/2012
TMC Honors Actelis Networks' Broadband Accelerator Achievement with Product of The Year Award - 01/30/2012
Mobile Banking Products Good, but Now Security Needs to Catch Up - 01/30/2012
Mobile VoIP? Hey, 29 Million Subscribers Can't Be Wrong! - 01/30/2012
TMCnet's Customer Experience Management Week in Review - 01/28/2012
TMCnet's Call Recording Week in Review - 01/28/2012
TMCnet's Unified Communications Headsets Week in Review - 01/28/2012
TMCnet's Call Center Solutions Week in Review - 01/28/2012
TMCnet's Email Marketing Companies Week in Review - 01/28/2012
TMCnet's Outbound Call Center Week in Review - 01/28/2012
TMCnet's SIP Trunking Week in Review - 01/28/2012
Fidelus Offers Cisco Replacement with Global Directory for IP Phones - 01/27/2012
Deployment and Management Solutions: Help With Cisco Phones, Windows Logins Offered - 01/26/2012
Bandwidth Management: What Is It And How Does It Work? - 01/26/2012
Are Mobile Calling Plans an Endangered Species? - 01/26/2012
Cloud Computing and the Impact on Application Performance Monitoring - 01/24/2012
Hosted VoIP vs. On-Premises VoIP: Settling the Debate - 01/24/2012
Automatic Call Distribution Helps Callers Avoid Auto Attendant 'Hell' - 01/24/2012
Appliance Deployment and Customer Satisfaction - 01/24/2012
Password Manager and Important Tips You Need to Know - 01/24/2012
Getting Call Recording Legality Sorted out Down Under - 01/24/2012
Can Hosted Cloud Providers Answer Customers' Security Questions? - 01/24/2012
IVR for People Who Hate IVR - 01/24/2012
Exploring the Pros, Cons of Cloud-Based Telephony - 01/24/2012
Increase Network Efficiency, Overall Productivity with Lifecycle Management Services - 01/23/2012
Does He/ She Love or Love Me Not? Just Ask My Password Manager - 01/23/2012
How is Your Virtualization New Year's Resolution Going? - 01/23/2012
StorSimple Cloud Storage, Disaster Recovery Solutions Tapped by Non-Profit Foundation - 01/23/2012
TMCnet's Call Center Outsourcing Week in Review - 01/21/2012
TMCnet's Asterisk Week in Review - 01/21/2012
TMCnet's SIP Trunking Week in Review - 01/21/2012
TMCnet's Outbound Call Center Week in Review - 01/21/2012
TMCnet's IP Telephony Week in Review - 01/21/2012

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