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Measuring the Business Benefits of Knowledge Management for Customer Support
RightAnswers
This whitepaper reports on the measurable results customer service organizations have attained through knowledge management – or their “Return on Knowledge.” Successful companies recognize that customer service is one of their most vital business functions. Yet the knowledge needed to solve those problems is typically fragmented throughout the organization. Learn how effective knowledge management delivers timely and accurate solutions to customer problems and drives greater customer satisfaction.
UI Development and Graphics Strategies for Today's Embedded Devices: Performance Matters!
Mentor Graphics
The importance of getting your interactive graphical user interface (UI) right for the end user is absolutely critical to the success of any project. By understanding the most common occurring issues, or issues cited as the most frustrating/degrading experiences in the UI experience, and by taking a holistic view of the system across layers (OS, middleware, application) with these specific UI aspects considered, you can achieve the UI you and your customers’ desire. This white paper will discuss the types of performance problems, the complexity and benefits of using multicore SoCs, and how best to take the performance metrics and use an advanced analysis method to help identify and fix the problems.
Developing Effective Design Strategies For Today's Wearable Devices: Security
Mentor Graphics
We love our wearables, but wearable devices connected to public networks supporting bi-directional data flow make our devices...and us...highly susceptible to attack. Security can no longer be thought of as an “after thought” to embedded system design; development teams must design in security methods and adopt a security development lifecycle approach that meets the appropriate security level. Designing embedded software with the proven security capabilities of Mentor Graphics Nucleus®; RTOS and Nucleus SafetyCert™ to meet the stringent safety and regulatory requirements for embedded systems, with a process model for space partitioning and support of ARM®; TrustZone®; technology, can protect your embedded design against security threats.
A New Way to Work: Futurist Insights to 2025 and Beyond
IBM
Get insights and strategies from futurists on transforming the workplace at the speed of customers.
Government Faces Collaboration Challenges with Shadow IT
IBM
The average government agency uses 10 to 20 times the number of cloud services provided by its IT department. Do you know what exactly is running in the shadows, putting your organization at risk?
Magic Quadrant for Web Conferencing
IBM
Web conferencing is emblematic of the dynamic blend of content and collaboration in the digital workplace. Conferencing markets converge as audio, video and Web mix with persistent spaces to enable faster decisions and remote teamwork.
Forrester IBM Connections Total Economic Impact (TEI) Case Study
IBM
The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of implementing the IBM Connections social collaboration platform within their organizations to improve internal processes to engage, empower, and inspire both employees and customers.
SD-Internet™: Enhancing the Public Cloud User Experience
TELoIP
Businesses’ growing reliance on cloud-based services and applications has increased their dependence on Internet access. For Service Providers, the key is to control the user Quality-of-Experience (QoE) and deliver carrier-grade public cloud services to the customer at broadband per-megabit prices. Much as SD-WAN solutions address performance and management for WAN traffic over affordable broadband links, SD-Internet brings the advantages of software-defined networking to Internet traffic. This paper explores the unique capabilities and benefits of SD-Internet technology, and how they combine to enhance the speed, reliability, quality and orchestration of business networks for public cloud applications – with additional insights particularly applicable to Service Providers and resellers.

A TELoIP representative may contact you to follow up on your interest.
Problem Solving Current Electronic Product Development Challenges
SunMan Engineering, Inc.
The history of electronic products started over 100 years ago. As time went on, consumer products were created and developed for use in everyday life. Today, our society is reliant on many of these technologies to get us through our day. Nowadays, these electronic systems are increasingly complex and need to be integrated. In turn, the consumer electronics market is larger and more competitive than ever, so the products that are developed must have eye catching style, the latest technology and a competitive price to be successful.
Advanced Persistent Threats: Detection, Protection and Prevention
Sophos
The threat landscape is changing, or is it?

Many papers on the topic of advanced persistent threats (APTs) begin with ominous references to the changing threat landscape and stories of how highly sophisticated cyber attacks are becoming more prevalent. That can be misleading. The majority of attacks today still use many techniques that have been around for years—social engineering, phishing emails, backdoor exploits and drive-by downloads, to name the biggest ones.

Such attacks are neither advanced nor particularly sophisticated when broken down into their individual components and often rely on the weakest link in any organization—the user. However, the way in which hackers use combinations of techniques and the persistent behavior of the attackers is something that does set APTs apart from other attempts to compromise security.

This paper is designed to give you an overview of the common characteristics of APTs, how they typically work, and what kind of protection is available to help reduce the risk of an attack.
Defeating the Targeted Threat: Bolster Your Defenses with a Sandbox Solution
Sophos
Keeping threats away from your network is a critical first line of defense. A sandbox automatically isolates files to determine if they’re safe, providing an instant additional layer of detection and protection. For many companies, these advanced technologies are too expensive and require additional security expertise to implement and monitor them.

The good news is new solutions are changing this by providing all businesses access to next-generation sandboxes that are affordable and simple to deploy.

Download this whitepaper and get answers to your questions including: Why don’t my conventional defenses protect me from APTs, and how do I choose the right sandbox?
Mobile Containers Explained: The Russian Dolls of Mobile Security
Sophos
Whether you implement a Bring Your Own Device (BYOD) or Choose Your Own Device (CYOD) program, the number one concern is the same: security. Containers enable you to protect sensitive data and emails on tablets and smartphones regardless of who owns the device. They give IT the controls they need without impacting users’ personal data or their productivity.

Read this paper to learn about the need for mobile containers, the different types of containers available, how containers work, and also additional factors to consider when creating a holistic security strategy.
Encryption Implementation: Getting it Right the First Time
Sophos
You’ve gone back and forth on encryption, its benefits and challenges, and you’ve made the decision: to keep your data truly safe, your organization needs encryption. So what now? You’ve got options available, but what is the best, safest way to implement encryption without disrupting your users’ workflow and effectiveness?

Download this whitepaper and how to design an encryption implementation strategy that will secure your organization’s data in the era of cloud and mobile devices in a way that is manageable, keeps complexity to a minimum, and limits impact on user productivity.
How to Stay Protected Against Ransomware
Sophos
Ransomware threats like Cryptowall, TeslaCrypt, and Locky are on the rise, targeting organizations of all sizes. This paper explains how these attacks work, and why a large number of new infections continue to surface despite existing protective measures. It also provides practical short- and long-term steps that organizations should take to protect against them.
Exploits. Intercepted.
Sophos
Exploits are one of the main techniques used by cybercriminals to spread malware. They take advantage of weaknesses in legitimate software products like Flash and Microsoft Office to infect computers for their criminal ends. A single exploit can be used by myriad separate pieces of malware, all with different payloads.

Read this paper to learn more about exploits and how to stop them. We’ll explore how exploits work, the exploit industry overall, what makes a good exploit in the eyes of the cybercriminals, and also how anti-exploit technology is a highly efficient and effective way to secure your organization against advanced and unknown threats.
Drive Business Transformation And Outcomes With IoT (Infographic)
SAP
As enterprises progress on their internet-of-things (IoT) journeys, they seek to radically transform and strengthen their businesses by turning real-time IoT data into insights, action, and, ultimately, business value. Learn how to drive digital transformation and real business outcomes with IoT solutions.
Live Insights from IoT Propels Outcome-Driven Business Transformation (Forrester Report)
SAP
Get the findings from a 2016 Forrester Consulting report that evaluates how enterprises are taking advantage of the Internet of Things, specifically how IoT fits into broader digital business transformation initiatives.
IoT and Digital Transformation: A Tale of Four Industries (IDC)
SAP
Organizations are transitioning at rapid speed from mass-market operating models to consumer-centric models. Download this industry-focused (healthcare, consumer products, manufacturing, and retail) white paper to learn why it’s critical to transform your business at its core to survive in today’s digital economy.
Beyond the Traditional Supply Chain (IDC)
SAP
Manufacturing supply chains are experiencing levels of change like never before. Significant shifts in consumer preferences and behaviors, along with the emergence of a whole new set of enabling technologies, are conspiring to create both massive opportunities and equally massive challenges. And, it comes as no surprise that supply chains are transforming themselves to meet these opportunities and challenges. Explore how to being your transformational journey.
CRM Success: Top Impacts to the Success of CRM Implementations
Avtex
Customer relationships are complex. Today, more than ever before, implementations of these relationships touch larger lines of business and require multiple stakeholders of reviewers and approvers. Modern Customer Relationship Management (CRM) solutions are now layers of back-end connections and systems, growing exponentially in capabilities. As a result, the modern CRM system houses data and information that not only manages the day-to-day and forecasted operations of multiple departments, such as sales and marketing departments, but also produces metrics about the effectiveness of their initiatives.
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