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Mobile Bill Shock: Leveraging FCCRegulations to Enhance the Subscriber Experience and Create Stronger Subscriber Loyalty
Interact Incorporated
“With the advent of smartphones and the subsequent rise of the consumption of data and roaming services by mobile subscribers, mobile operators have been faced with the task of providing transparent billing for these services. With the wave of consumers demanding advanced data and roaming services, operators have struggled with finding efficient means for the billing and rating of these services. This has led to an increase in customer Bill Shock when receiving unexpectedly high data and roaming bills, as well as attracted the attention of regulatory agencies looking to establish protections in order to deflect cases of Bill Shock. The following paper will explore the various avenues mobile operators can leverage to provide greater billing transparency, enhance the subscriber experience, and create stronger subscriber loyalty.”
All Things Contact Center eBOOK: A Guide to Selecting the Right Contact Center Technologies for Your Organization
Interactive Intelligence
Running a contact center is no easy task. It requires careful planning and a fierce commitment to continuously improve the customer experience. Not only do you have to pay attention to the "traditional" aspects of running a contact center, including training the agents, but technology planning has become increasingly important.

There is a wide range of technology solutions and services available on the market today that can help contact centers adapt and stay competitive, but selecting the right ones to carry out your goals and objectives can be a daunting task.

In this e-book from Interactive Intelligence, you'll learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Here we’ve compiled a selection of the top news stories, features, white papers, case studies, podcasts and videos from the past six months to demonstrate the depth and breadth of the contact center solutions Interactive Intelligence offers, for the purpose of helping readers make better decisions when it comes to contact center technology investments.
SIP - THE NEXT BIG STEP OF INTERNET USAGE
Ingate
It is expected that real-time person-to-person communication, like IP telephony (VoIP),presence, instant messaging, voice, video and data collaboration will be the next big wave of Internet usage. The Internet standard for such communication is SIP (Session Initiation Protocol). For businesses looking to join this burgeoning SIP user community, it is important to ensure that the enterprise network is adequately prepared and safeguarded. However, universal connectivity across the Internet is frequently thwarted because the NATs and Firewalls in an existing network are not SIP capable - a common situation for businesses of all sizes.
WiMAX Business Deployment Guide: Portability, not mobility, may be what makes WiMAX an attractive option for your current business broadband needs
Sidecut Reports
Business users evaluating WiMAX for their broadband and Internet-access needs may be surprised to find that the simple portability of the new services may be more useful, at least for right now, than the cellular-like capabilites that qualify WiMAX as a true next-generation wireless technology.
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