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The Combined Power of NewVoiceMedia and Salesforce
If you have invested (or are considering investing in Salesforce®) you understand the need make your sales and service teams as successful as possible.

NewVoiceMedia can take that investment to the next level by integrating your inbound and outbound phone calls with your customer data in Salesforce® to provide
personalized, exceptional service and a superior sales experience. Download this solution brief to find out how NewVoiceMedia can revolutionize the way your company engages with your customers.
The Benefits of Dynamic IVR
With the IVR accounting for as much as 30-40% or more of a call, isn’t it time to really examine how you handle calls through it? Imagine being able to direct customers with outstanding
invoices straight through to finance. Imagine a world where customers with an open case get priority routed through to the agent who was handling their query. Imagine being able to
differentiate your customers by region, or by value, or anything else that matters to you. Imagine giving the power back to your customers to serve themselves.

That is the power of a dynamic IVR. Download this white paper to learn more.
Sales Development Best Practices
Triple digit growth during the last 4 years has seen
NewVoiceMedia grow into a truly global player, with
more than 500 customers in over 100 countries. Serving
customers and attracting prospects globally is a challenge
that many sales organizations are wrestling with, and we
are often asked about our approach to this challenge.

The challenge was how to use a mixture of
technology, process and organizational structure to scale
across geographies in the most efficient manner.
To address this challenge we first spent time examining and
adapting our sales development approach. This whitepaper
explores the changes we implemented and sets out
some recommendations to get the most out of your sales
development teams to drive growth globally.
Top 10 Ways To Boost Contact Center Agent Performance
2016: Year of the Agent

Many contact center managers are looking to set and achieve goals for 2016. What new initiatives will you be setting in place to do just that? We’ve assembled 10 features you can use in your Workforce Optimization system to help reach your objectives. Most of these methods involve empowering your agents to take part in the workforce optimization process itself. Welcome to the year of the agent.
IoT Security: Altair Semiconductor Explains why it’s Uniquely Positioned for the Job
Altair Semiconductor
The Internet of Things is expected to change life as we know it – making our businesses, cities, and homes more efficient; our energy, industrial, and transportation systems safer; and our people healthier. But to enable IoT to meet its promise, and do no harm in the process, we need to make sure it is secure. Altair Semiconductor has designed its solutions with that in mind.
Heterogeneous is the New Black
The world of connected machines, sometimes called machine-to-machine or the Internet of Things, is now becoming tangible from both a technological and commercial perspective. However we are all still inundated by the hype proclaiming the pot of gold sitting at the end of the IoT rainbow, but how near are we to that pot? That 50 billion connected devices prediction has now become ubiquitous, but where is the scale? What will generate a return on investment, or do we all need to keep chasing after the rainbow?
How to Visualize your Customer Service and IVR Experience
With the ever growing number of smartphone/device users, more and more people are connected 24/7 to the internet and as such expect their data to be available at the tip of their fingertips. Listening to multiple and confusing options, pressing a digit that may or may not direct the caller to the correct department, repeating information and waiting on the line for the next available representative is becoming an obsolete experience in an age of smart device mania.
The US Contact Center Decision-Makers’ Guide 2015
The "US Contact Center Decision-Makers' Guide (2015 - 8th edition)" is the major annual report studying the performance, operations, technology and HR aspects of US contact center operations. This white paper is taken from “The Mobile Customer, “chapter of the report, discussing what it means to offer mobile customer service for both businesses and customers.
Create an IVR Your Customers Will Love, Not Loathe
Learn why a shift in consumer expectations is forcing contact centers to leave yesterday's IVR in the dust.

With 82% of consumers stating they are likely to stop spending money with companies due to a bad customer experience, it's become prevalent how important it is to provide a good self-service and IVR experience for your customers.

Read this guide to learn:

• Why modernizing your IVR is critical for meeting ever-increasing consumer preference for self-service
• How natural language and voice biometrics deliver the quick, effortless experience that consumers want
• How to extend your IVR’s customer-friendly features to your Web site and mobile apps
M2M: Powering the Internet of Things - Inspiring Examples From The World Of M2M
Central to creating the IoT and making it work is Machine-to-Machine (M2M) technology. It’s at the heart of the new world and it is already transforming business models and opening up new products and services at a spectacular rate.

Vodafone has compiled examples of how innovative companies are making the most of the M2M opportunity. These examples will get you thinking, planning and hopefully acting to make the most of the opportunity represented by the IoT.
Connected Cabinets: Providing Visibility And Control Of Remote Retail Cabinets
Retail cabinets, such as ice cream freezers and soft drink coolers, are a great way to maximize sales with direct product promotion and better product placement. However, your bottom line and brand could suffer if one of these assets is lost, stolen, damaged or runs out of stock.
Complete Control Of Your Assets: Vodafone Integrated Remote Monitoring And Control Service
What if you could remotely monitor any asset to spot early warning signs of potential problems, diagnose and even fix issues before they cause downtime?

Many of the assets around your business are already equipped with sensors that gather information about vital aspects of service performance, from temperature to power consumption. But getting access to this information and making use of it to improve uptime hasn’t always been easy.
Managing Your Global M2M Estate: Vodafone Global M2M Platform
M2M is like any other large technology initiative; you need to be able to manage it effectively, from deployment to in-life operations.

You need a way to monitor your SIMs all over the world, order and deploy more SIMs as your business grows, diagnose faults quickly in hard-to-reach areas, and much more. You also need to ensure that your data remains secure and keep costs under control.
Creating A Smarter World: How M2M And The Internet of Things Are Driving The Next Industrial Revolution
With creativity, commitment and the right partner beside you, M2M can help you solve perennial operational problems, capture opportunities for growth, and even change your business model.

M2M gives you a real-time, granular understanding of your operations that you’ve never had before: from the energy use in every building you own, to the location and status of every mobile asset.
Not Looking? Now Is The Time To Make Your Support World Class, Part 1
Clear Harbor
Richard Branson once said, "A company that stands still will soon be forgotten.” So how do companies avoid this fate? This series explores the “If it ain’t broke, don’t fix it” argument and how it kills innovation. Improvement starts when people ask, “What can we do better than we’re doing today”, and this white paper series from Clear Harbor highlights the advantages of plugging into existing, third-party support best-practices to realize that goal.
Reduce UC Costs and Increase Business Performance in the Cloud
Learn what IT Pros consider important when evaluating Unified Communications solutions. This white paper explores:

• The growing market for Unified Communications as a Service
• Advantages of Cloud over on-premises systems
• Finding the right UCaaS partner
The Case for Cloud Communications
Cloud computing technology is revolutionizing the face of IT and business phone services. Learn why Cloud Communications has become increasingly attractive to businesses of all sizes. This white paper explores:

• Current trends in Cloud Communications
• The impact of Mobile Communications
• Security in Cloud Communications
Enhancing the User Experience with Cloud UC
Contrary to popular belief, unified communications isn’t about the technology – it’s about the user experience. This white paper explores:

• What “Unified Communications” really means
• Key differences between traditional phone systems vs. cloud services
• What to look for in a contemporary communications solution
HP WFO: A New Position for a Brand you Trust
Frost & Sullivan
When HP went through its restructuring exercise several years ago, something magical happened for contact centers. The shackles came off and HP’s contact center offering started to get the attention it deserved, and HP WFO Software group was born. Currently with 24 technology patents in the contact center arena, HP has built its practice through acquisitions, internal technology innovation, and also by gaining a wealth of experience running its own contact centers.

With a 32-year history of innovation in the contact center industry, HP WFO Software (formerly etalk) provides enterprise contact centers with a fully integrated workforce optimization solution for: Strategic planning, Workforce management, Call recording, Coaching and eLearning, Interaction analytics, and Surveying.

In this paper we discuss:

• The structure of HP WFO Software
• Frost & Sullivan’s research on multi-channel options in the contact center
• The use of Voice of Customer, speech and multi-channel analytics
The Key to a Sustainable IP Reseller Strategy: Partner With the Right Provider
Not only is the UC market experiencing uninterrupted growth, it is simultaneously undergoing significant change. Most notably, the market is aggressively shifting toward IP-based communications, driven by the proliferation of such technologies as cloud computing and mobility.

Many industry pundits posit that the market is currently undergoing its greatest shift since the initial emergence of UC, which originally disrupted the on-premises PBX industry. As such, traditional telecom resellers can no longer rest on their laurels if they hope to more aggressively compete and gain share in this rapidly growing and changing market. Rather, they need a solid game plan that will quickly drive them toward IP, which will in turn bolster their competitiveness and market relevancy.

In this white paper you will review the top benefits of IP communications for the enterprise and the key to unlocking success.
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