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Call Centers Seeing Results by Utilizing Data to Make Good Hires
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Staffing Call Center Gets Boost from inContact
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inContact Aids Call Center With Unique Workers
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Five Ways Employee Learning is Changing
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Tax Incentives Eyed in Philippines' Contact Center Biz
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Microsoft's Purchase of Revolution Analytics: Big News for Data
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Trade Group To Roll Out Spring Tour for Call Center Leaders
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VoltDelta's Call Center Solutions Honored by CIO Review
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Philippines Expected to Host 700,000+ Call Center Workers
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A Good 'Host' Provides Multiple Touch-points for Callers
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Social Customer Service Is Changing, But Not Replacing, Traditional Call Center Business
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Call Centers Do Better When Talking, Not Reading
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Customer Service Trends ID'd for the New Year
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New inContact Partnership Expected to Reap Benefits
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Hosted Call Centers Eye Better Measurements
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New Report Reveals Opportunities and Challenges Technology Offers in the Workplace
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Nucleus Research: Aspect's Multichannel Interaction Management and Workforce Optimization Solutions Boost Customer Satisfaction
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NICE Looks to Expanding Solutions for Maximum Customer Impact in 2012
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Workforce Optimization Solutions Provider NICE SmartCenter Gets VMware Ready Status
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