IDC report: Profitability and OSS Support: A Return on Investment Analysis of … Whitepaper. IDC report: Profitability and OSS Support: A Return on Investment Analysis of IBM Tivoli Netcool. 1482. IDC studied 14 mobile and fixed-line service providers that implemented Tivoli® Netcool® and found that IBM Tivoli Netcool can help in big ways. It reduces costs by improving operational efficiencies