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Editor's Picks

Budgeting for Shift from Licensing to Subscription-Based Pricing Important Part of Cloud Migration
5/5/2015
Customer Experience More Important Than Productivity in 2015?
5/1/2015
Mobile Devices are Building Demand for Self-Service Customer Service
4/17/2015
'Frenemies' Marketing and Sales Should Learn To Collaborate
3/18/2015
If You're Going to Go Social with the Call Center, Do it the Right Way
2/26/2015
Manipulating Data Across Channels for True 'Omnichannel' Customer Support
2/5/2015
How to Get Sales People to Be Team Players
2/3/2015
Most Companies Today are Underspending on Workforce Optimization
1/9/2015
Automation Helps Amp Sales, Marketing Efforts, Revenue Growth
1/8/2015
Aspect Unveils Workforce Optimization Platform to Improve Customer Service, Overall Moral
1/7/2015
Study Shows Tight Integration Between Front and Back Office Operations Improves Customer Service
1/7/2015
Is Your Back Office As Effective As It Can Be?
1/7/2015
Workforce Optimization Can Maximize Contact Center Performance
1/7/2015
Aberdeen Survey Shows Leading Service Firms' Strategies for Performance
1/7/2015
Can Call Center Solutions Help Mitigate Agent Idle Time?
10/22/2014
Study: Sales Organizations' Success Depends on How They Managed Leads
10/9/2014
Panviva Inks Strategic Relationship with EPIC Connections for Cloud Contact Center
9/29/2014
Improved Customer Experience One of the Biggest Reasons for WFO, Study Finds
9/25/2014
Symbiotic Relationship Between Marketing, Sales Can Spur Better Leads
8/21/2014
Big Picture in Call Center Landscape is Changing
5/20/2014
The Voice You Reach Deserves Your Respect
5/20/2014
Call Centers Need to Remember Who's the Boss
5/20/2014
Dialing Satisfaction Keeps Customers Happy, Business Succesful
5/20/2014
Customers, Like Quality, Are Job One
5/20/2014

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