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How do you measure your success in creating those schedules? This piece explains how.
5/18/2018 5:49:21 PM
CallSpace's solution engages customers by delivering advertising, coupons, customer loyalty offerings, and promotion to customers while they're waiting on hold with call centers.
5/18/2018 4:36:51 PM
Former Fugees member Pras Michel unveiled Motif, a blockchain-enabled smartphone that delivers dividends to users for each purchase they make.
5/18/2018 3:17:43 PM
Power was knocked out at Parkland Elementary School in El Paso,Texas yesterday afternoon when a 40-pound ammunition box fell from an Army Blackhawk helicopter through the school's roof.
5/18/2018 3:03:28 PM
Dialpad has purchased real-time speech recognition company TalkIQ. The company plans to combine TalkIQ's solution, which leverages natural language processing, with its own technology to help businesses learn from conversations.
5/18/2018 2:01:09 PM
Apcela unveiled AppMon. The enterprise-grade software-defined monitoring solutions addresses application and network performance needs for the enterprise. The release empowers rapid diagnose, accelerating repair aiding in keeping operations up and running at an acceptable level.
5/18/2018 11:51:45 AM
According to a recent announcement, Nuvias, a value-added distributor, has signed a UK & Ireland distribution agreement with Sennheiser.
5/18/2018 11:46:01 AM
Aspect Software recently honored its partners, spotlighting Trends as 2017 Worldwide Partner of the Year Award as well as the New Logo Sales Award. Trends separated from the pack with a strong record of sales growth and exceptional service.
5/18/2018 11:37:32 AM
Citrix's new version of NetScaler SD-WAN is designed to increase WAN throughput while accelerating enterprise applications, the company said.
5/18/2018 11:32:28 AM
5G will usher in a new era of virtualization. And while that will open the door for some great new opportunities, it will also create challenges.
5/18/2018 11:05:28 AM
Assistive Technology Platform Announces Global Expansion on Global Accessibility Awareness Day
5/18/2018 11:04:14 AM
Call recording and review can go a long way toward improving agent performance and customer experiences, realizing the desired business outcomes, in call centers and contact centers. But what are some of the most effective ways to do those reviews? In this article, we'll offer a few tips.
5/18/2018 10:59:57 AM
Even if you've been lucky enough to find the optimal software vendor, that doesn't mean your web development journey will go without a hitch. Considering the complex nature of business partnership, you may face a number of twists and turns on the road to success. But what are those things solution providers and customers are usually at odds on? In this feature, you'll find details on most common roadblocks and get result-oriented recommendations on removing them.
5/18/2018 10:50:56 AM
The GDPR era is upon us, are you prepared? With the May 25 deadline looming, organizations across the globe are scrambling to ensure all the box's are checked, t's crossed and i's dotted on the compliance plan before the legislation comes into effect. I'm here to offer a few quick points to forward your fire drill-like efforts.
5/17/2018 5:36:22 PM
SD-WAN is a space on the rise, as a result its growing popularity and exponential expectations competition is fierce. While the SD-WAN product is what's deployed to organizations, the path of said service starts with the leadership team.
5/17/2018 5:10:59 PM
NY and CT Business Could be Hurt as White House Eliminates Cybersecurity Role
5/17/2018 4:18:46 PM
Hong Kong, it seems, is falling behind other cities in getting smart, especially when compared to Singapore and Tokyo, which are leaders in the East Asian Smart City race.
5/17/2018 3:31:39 PM
RingCentral has introduced a new SD-WAN certified partners program. CloudGenix, Cradlepoint, GTT Communications, Riverbed, VMware, and Windstream Enterprise are among the partners involved in the effort.
5/17/2018 1:37:09 PM
This week, Williams-Keepers upgraded its collaboration efforts with the deployment eight HDL300 audio conferencing systems. The Missouri-based accounting firm had enough with its DIY solution, and turned to an industry-leading provider to improve operations.
5/17/2018 1:10:55 PM
The bandwidth craze shows no sign of slowing down. 1 GB service is the new normal, and 10 GB service is not far behind. Video has become how we learn, play, stay in touch and do business. Content is being generated from many more sources than in the past, from handheld devices, to security cameras, all in high-definition or better. Users just can't get enough.
5/17/2018 12:36:59 PM
Firstcom Europe is at it again. The company - which previously bought six companies in Denmark, Germany, Poland, Sweden, and the U.K. - has snapped up Difference Corp.
5/17/2018 12:09:44 PM
With so many alarm alerts from remote monitoring, it's almost impossible for workers to pay attention to all of them, and that puts retail at risk.
5/17/2018 11:09:06 AM
Recent research from Web-scale whiz Ciena in conjunction with ACG Research delved into the current state of adaptive networking, unpacking implementations, motivations and more.
5/16/2018 5:09:08 PM
Recent research from Web-scale whiz Ciena in conjunction with ACG Research delved into the current state of adaptive networking, unpacking implementations, motivations and more.
5/16/2018 5:09:04 PM
Networking technology is approaching a problem, and an opportunity, because bandwidth latency. All of these problems are likely to be addressed by the coming of 5G.
5/16/2018 4:07:16 PM
This week, 8x8 announced the acquisition of Silicon Valley startup MarianaIQ (MIQ), making another AI notch on the cloud communication provider's belt. The MIQ addition brings deep learning capabilities and a team of AI aficionados an on board.
5/16/2018 3:26:27 PM
This week, 8x8 announced the acquisition of Silicon Valley startup MarianaIQ (MIQ), making another AI notch on the cloud communication provider's belt. The MIQ addition brings deep learning capabilities and a team of AI aficionados an on board.
5/16/2018 3:26:22 PM
Kronos Incorporated will collaborate with Microsoft, via the Workforce Dimensions Technology Partner Program, on new solutions for easing workforce management.
5/16/2018 2:44:58 PM
Today, RingCentral took the wrapping off a new certified SD-WAN certified partners program, highlighting several entrants. Initial partners include GTT Communications, Windstream Enterprise, VMware, CloudGenix and Riverbed.
5/16/2018 2:18:52 PM
Today, RingCentral took the wrapping off a new certified SD-WAN certified partners program, highlighting several entrants. Initial partners include GTT Communications, Windstream Enterprise, VMware, CloudGenix and Riverbed.
5/16/2018 2:18:49 PM
While some consumers are finally warming up to 4G connectivity, the most tech-savvy mobile users are already looking forward to the next upgrade: 5G.
5/16/2018 12:50:59 PM
Ericsson has set out to make IoT development easier through building collaborative ecosystems, according to a recent announcement.
5/16/2018 12:29:43 PM
This week, Nextiva announced enhancements to the NextOS Platform with the addition of several new products and, including a shot of artificial intelligence and machine learning for good measure.
5/16/2018 12:06:40 PM
Are you a consumer with a smart home? Or is your company looking to develop the most updated WiFi motion software for products for smart homes?
5/16/2018 11:44:11 AM
As more industrial enterprises take their first tentative steps toward Internet of Things (IoT) implementations, they quickly discover the need for a new class of system: the IoT gateway.
5/16/2018 11:38:23 AM
Unified Office has obtained a patent for Highest Quality Routing Protocol. This technology transforms best effort internet connections into reliable links that can deliver high-quality video and voice communications. That eliminates image freezing, pixilation, and sound issues associated with over-the-top services.
5/16/2018 11:37:57 AM
Knowlarity Communications Pvt has bought Sunoray Solutions.
5/16/2018 11:33:57 AM
Pareteum Corp. is embedding iPass SmartConnect technology in its Global Cloud Services Platform.
5/16/2018 11:31:46 AM
India has not been slow to move on implementing IoT projects over the last few years, investing in smart cities and future jobs.
5/16/2018 11:31:23 AM
Teleopti is employing AI that learns from customer data. This machine learning uses dynamic decision trees to allow for the creation and setting of shift categories specific to each contact center, or contact center business unit.
5/16/2018 11:28:00 AM
Everyone wants their own gigabit connection, while not wanting the infrastructure in their own back yard. SQUAN has strategies that make them great partners for Smart City planners.
5/16/2018 11:17:19 AM
How Can IoT Can Help Your Company
5/15/2018 8:02:05 PM
New traders need to gain knowledge about what is CFD trading in detail before they join the movement. Contract for difference or CFD is a form of trading, where you need to speculate whether the price will rise or fall. CFD trades can be applied to hedge a current physical portfolio.
5/15/2018 4:59:41 PM
Today, prices on IoT hardware and software platforms are coming down, allowing business in all types of industries to be a part of the industrial IoT revolution, so to speak.
5/15/2018 2:22:50 PM
XKL has announced that the Smithsonian Institution has initiated updating its legacy infrastructure with XKL's innovative DWDM optical transport technology.
5/15/2018 2:16:22 PM
FirstLight's Low Latency Internet and High-Quality Voice Services Provide the Foundation to Support School's E-Learning Initiatives
5/15/2018 1:56:27 PM
With WiFi Module, Smartphone App and Cloud, Tuya Gives Lighting Manufacturers Easy 'Smart' Solution so Bulbs Change Color, Hue, Temperature and Even Respond to Voice Commands
5/15/2018 1:36:14 PM
On this episode of IoT Time Podcast, Ken Briodagh sits down with Laz Vekiarides, CTO and co-founder of ClearSky Data, to talk about the Edge, the Fog, the Cloud.
5/15/2018 12:35:42 PM
Twilio this week announced plans to offer $435 million of convertible senior notes as part of a private offering. Then it upped that to $475 million.
5/15/2018 12:20:20 PM
Monet Software offers advice on how to enable contact center GDPR compliance.
5/15/2018 12:16:54 PM
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