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Executives are looking for very rapid return on investment - by the end of the week - and get a little nervous when it doesn't happen immediately. Those who championed the purchase may not have made it clear that the new workforce management solution will take some time, some training and some getting used to before all the benefits unfold.
3/14/2017 1:29:24 PM
Call center management doesn't have to be a daunting task. With the right tools and dedication to your agents, It's possible to succeed. Focusing on performance management is a great way to get there.
3/14/2017 1:21:57 PM
ECI has come out with an optical encryption-as-a-service solution aimed as financial, government, medical, and service provider entities. Service providers can use the new solution to build new revenue streams via the introduction of Layer 1 encryption services.
3/14/2017 1:13:32 PM
MarketsandMarkets is forecasting that the global market size for telecom APIs will be valued at $231.86 billion by 2021. Various analysts weigh in on the communications API space, with one suggesting that the rise of the API points to the fall of the PBX.
3/14/2017 12:00:46 PM
Pinterest is releasing its Lens search tool to all Android and iOS users.
3/14/2017 12:00:00 PM
Today Workfront announced that FOCUS Brands - operator of over 1,800 franchises around the world, including Cinnabon, Auntie Anne's, Carvel and more - received the Workfront Lion Award for its implementation of organizational change. In deploying Workfront's solution, FOCUS creative teams are capable of creating and curing national brand loyalty programs, which drive revenue across various brands.
3/14/2017 11:52:04 AM
The growing threat of call center fraud calls for new countermeasures, and several companies have been stepping up recently to wage that war.
3/14/2017 11:16:45 AM
The thing that prevents many people from playing real money games online is the security. The sites that provide such software have been making pioneering steps to make their sites safer than ever to entice these reluctant players to get online.
3/14/2017 11:07:46 AM
Whether you're looking to attract angel investors or gain the attention of venture capital firms, you'll need a well-crafted summary of your business and how you desire to run it. Sadly, around 50 percent of start-ups fail within their first four years. Many of these failures could have been avoided if more energy was poured into creating a strong business plan. The plan is the blueprint for your start-up and its crafting should be treated with the utmost care. But in order to write a quality business plan, you'll need to know what key elements comprise it.
3/14/2017 10:50:22 AM
Proving a boost to the hospitality industry, Zyxel Communications' new wall plate system for Ethernet access makes connecting on the road easier.
3/14/2017 10:33:23 AM
March Madness, the annual college basketball championship, is here! Whether that means gearing up for the basketball tournament or getting ready to face spring and summer seasons, this is the beginning of a very busy time for a lot of people and organizations. The problem is, it's a busy time for hackers as well.
3/14/2017 10:26:30 AM
The Zoom platform is being used by schools to deliver on-campus experience for online students using video conferencing so they can participate in the classroom in the same way as students that are physically present.
3/14/2017 9:42:52 AM
Many modern contact center solutions have built-in analytics that can track these small details and turn the data into actionable intelligence. Workforce optimization, call recording, quality monitoring and even telephony platforms today offer analytics capabilities that can help you begin to collect and make sense of customer interaction data.
3/14/2017 7:00:00 AM
With the first quarter of 2017 almost up, here's what to watch for this year in influencer marketing.
3/14/2017 7:00:00 AM
Passive enrollment is a feature of some voice authentication technologies that can create voice prints for authentication across contact center channels with no efforts on the part of customers or the contact center workforce.
3/14/2017 7:00:00 AM
Today, Vulnerability Review 2017 was released by Secunia Research at Flexera Software, with some startling statistics. The report noted more than 17,000 vulnerabilities found in over 2,000 products investigated from 246 vendors. IT's fight to secure the network is more complicated than most realize. The only way to have any chance at attaining absolute security is via complete visibility into applications in use, and to have procedures and firm policies in place. This way the team can address vulnerabilities as they are reported.
3/13/2017 4:45:36 PM
Customer relationships are important for any business today. Finding out how to meet customer needs and beat the competition is the goal. Real time analytics is a start.
3/13/2017 4:20:06 PM
HSN recently deployed the NICE Performance Management with Gamification, and it is living up to its billing, and then some. HSN requires 1,700 agents to serve its audience of more than 90 million shoppers; with the NICE solution in place, agents are easily onboarded, and from the beginning of employment engagement is front of mind.
3/13/2017 4:15:39 PM
Until recently, it had been only Silicon Valley that competed on perks in the talent war - but that is changing. The tech giants do indeed take creating a happy work culture to the extreme, with pet-friendly offices, onsite yoga classes, and even free massages.
3/13/2017 4:02:50 PM
3/13/2017 3:52:01 PM
TAS United has released a new contact center solution that will help organize and secure call recordings.
3/13/2017 2:57:07 PM
It's up to you and your IT partners to strengthen your security fence and manage the way you use email.
3/13/2017 2:33:56 PM
Advancements in conferencing never cease to amaze. With the mobile workforce becoming more popular by the day, solutions are needed to help everyone collaborate as if they were in the same conference room. It seems like there are always new companies popping up with the next big thing that's sure to revolutionize conferencing and collaboration, thus making competition incredibly tight. However, Cisco Hong Kong just made a move that could very well separate it from the pack.
3/13/2017 2:15:23 PM
If you've got money to spend on the contact center and customer support (and let's hope that you do), you may be wondering how to spend it. Rather than seeking unproven new features, call center management should be evaluating your organization's existing capabilities to see how they measure up.
3/13/2017 2:08:29 PM
To be sure your organization is getting it right, quality monitoring - either software-based call recording solutions or remote third-party call monitoring - can be deployed to check the content of calls, emails, texts, chats and social media posts to ensure agents are following protocol and customers aren't having to repeat themselves from contact to contact.
3/13/2017 2:04:56 PM
Leading internet of things events seeks speakers to discuss Business Intelligence and Analytics, Smart Cities, IoT Enterprise Operations, IoT Business Issues and Innovations, Connected Home, IoT Security, IoT Developer Issues, Industrial IoT and more
3/13/2017 1:32:39 PM
Some impressive new gains may be coming to the VoIP market over the next few years, if a report from Future Market Insights holds out.
3/13/2017 1:18:24 PM
Cloud security has been important ever since there was a cloud to secure. Actiance is delivering a whole new value by connecting its Vantage system to Microsoft Azure.
3/13/2017 12:05:31 PM
Intel is buying Israeli self-driving car company Mobileye NV for $15.3 billion. The $63.54 a share offer represents a 34 percent premium to Mobileye's Friday closing price.
3/13/2017 11:37:04 AM
Cloudera Inc. is reportedly readying for an initial public offering that could yield a valuation of $4.1 billion.
3/13/2017 11:24:56 AM
Conferencing shines as India's Supreme Court requires its use to help address growing numbers of divorce-related cases.
3/13/2017 11:21:51 AM
The digital age has influenced how companies connect with their audience. With live events, a person receives feedback instantly on how their event went. It is a new way to connect, and live events attract a larger audience because humans crave interaction.
3/13/2017 10:35:40 AM
The latest edition of Firefox is going to improve complex app performance, but support for Google Hangouts won't be available as of now in the 52nd iteration of this browser.
3/13/2017 10:30:34 AM
Amazon has added a Spanish version of its U.S. site to market to those who speak the language.
3/13/2017 10:23:55 AM
The collaboration between HPE and Red Hat is going to give communications service providers more options to make NFV deployments based on fully open, production-ready, standards-based infrastructures.
3/13/2017 8:40:08 AM
VHT and Voxai are working together to bring greater efficiency to contact centers.
3/13/2017 8:00:00 AM
A new Nokia Bell Labs competition looks to reward the biggest of next generation communications ideas.
3/13/2017 7:30:00 AM
A new study from influencer marketing facilitators has found that consumer trust in brands has fallen immensely.
3/13/2017 7:00:00 AM
Enterprise and campus networking is moving in a distinctly multi-gigabit direction. Digital transformation is driving change in the network, with modernization and multi-gigabit Ethernet front and center. The cloud era creates a high performance bar. And, with the weekend upon us, there's no better time than the present to take a look at the week that was in multi-gigabit Ethernet: Time for the Week in the Review!
3/11/2017 8:30:00 AM
WebRTC, the cloud and NFV are among the emerging technologies enabling the communications applications of today, and innovation is pushing the capability of tomorrow. With all the tools in the developer's sandbox, the future is only limited by imagination. With the weekend upon us, there no time better than the present to take a look at the week that was in communications applications news: Time for the Week in Review!
3/11/2017 8:30:00 AM
The Contact Center Solutions Week in Review offers a chance to quickly go over the top headlines from the past week related to workforce optimization and more.
3/11/2017 8:15:00 AM
Hello, my friends! It's time for a thrilling IoT Evolution Week in Review again. We've had some big stories and some cool stuff happening here, and this is where we package it all up for you.
3/11/2017 8:00:00 AM
The network serves as the heart of operations, with innovation driving the digital transformation taking place. And, from delivering Ethernet, to empowering your favorite SaaS application, Web-scale networking is playing a key role in enabling today's digital era. With the weekend upon us, there's no better time than the present to take a look at the week that was in Web-scale networking: Time for the Week in Review!
3/11/2017 7:45:00 AM
Welcome to the Conferencing Zone Week in Review, where we take a look at all the top stories making headlines this week.
3/11/2017 7:30:00 AM
This week Transforming Network Infrastructure provided coverage on a new open networking industry effort that aims to help carriers offer on-demand services, new white box switches from Delta, a new SD-Access system from ADTRAN, and more.
3/11/2017 7:15:00 AM
This week Next Generation Communications looked at the new Cisco VNI, VoLTE forecasts from Juniper Research, a new wireless LTE backup service from Numerex, how Orange Egypt is using a synchronization solution from ADVA's Oscilloquartz, and Nokia's partnerships with Ooredoo Qatar and VimpelCom.
3/11/2017 7:00:00 AM
The Unified Communications week in review is a recap of all the top stories making headlines in the UC market this past week.
3/11/2017 7:00:00 AM
The Fraud & Identity Today week in review is a recap of all the top stories making headlines in the mobile fraud space this past week.
3/11/2017 5:23:00 AM
UniVoIP's lineup of services, particularly the OfficeConnect solution, now works with Polycom's VVX line of devices, adding virtual PBX capability to already powerful systems.
3/10/2017 4:17:53 PM
It wasn't too long ago that companies used on-premises solutions for all of their IT and data storage needs. Now, with the growing popularity of Cloud services, the world of IT is rapidly changing. How did we get here? And more importantly, what is the future of IT and data storage?
3/10/2017 3:52:35 PM
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