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Kandy Platform-as-a-Service empowers service providers to deliver unique and innovative business and consumer applications. From APIs, SDKs and pre-built applications, Kandy is capable of satiating any size sweet tooth. Today, the CPaaS offering announced a new addition to its inner workings: Dialogic's Power Media XMS media server.
4/18/2017 8:00:00 AM
Georgetown University, looking to replace its legacy phone system, looks to a cloud-based system instead.
4/18/2017 7:30:00 AM
AT&T and Facebook are turning up the heat on traditional network equipment vendors by putting together white box solutions that leverage the hardware and software components of their choice. Rumor has it that has prompted switch and router giant Cisco to work on a standalone operating system that will be able to run on general purpose processors and white box servers instead of the vendor's proprietary hardware and silicon.
4/17/2017 8:34:42 PM
Other companies may shy away from lower-cost contact center outsourcing in Asia because they fear their customers will dislike agents with accents, or because they believe they will essentially lose control of their customer support function and call center management. For those companies, the work at home (WAH) model is one that should be explored.
4/17/2017 4:52:36 PM
It's critical to remember that Millennials watched their Baby Boomer parents work long hours (often at the expense of their families) and they're not so keen to repeat the experience. Flexibility in the workforce management process is vital to retaining Millennials.
4/17/2017 4:14:07 PM
One of the most interesting announcements last week was for a new service called Nextio (sounds like 'next to you'). This takes an idea that I first heard from Bill Gates-that the emails folks are annoying you with should come with a cost-and pushes that idea into a revenue opportunity for people that are constantly getting pitches and not responding to most of them.
4/17/2017 3:58:19 PM
Exactly what is CPQ software, and why do you have to upgrade it? Also known as configure price quote, it's a software solution for sales teams that quickly analyzes data to offer the best, most accurate numbers in seconds or minutes (depending on the amount of numbers to crunch). It's taken the place of sales teams going in the back to talk to the manager in an age when customers want and expect information in real-time. It also removes human error, encourages customer loyalty, and makes closing the deal a lot easier on your sales team.
4/17/2017 2:43:50 PM
AT&T has announced two acquisitions in just the space of a few months in an effort to provide the cellular service provider with more spectrum to enable the next iteration of cellular networking: 5G.
4/17/2017 2:34:19 PM
What is call accounting? How can a business best use it? A new report from PBXDom offers useful insights.
4/17/2017 2:16:52 PM
Momentum Telecom earlier this year announced Chuck Piazza has come aboard as Momentum's executive vice president of sales and marketing. The company, which met last week with TMC in Las Vegas, also recently integrated Skype for Business with its unified communications product.
4/17/2017 2:10:03 PM
Since its foundation, the Internet has undergone a series of fundamental shifts. What began as a text-based application made an exciting transition to image-based content, rapidly followed by an upgrade to video-based content. We are now on the brink of a natural progression to live video.
4/17/2017 2:00:26 PM
In a recent announcement, ServiceChannel, a SaaS service automation platform for facilities managers and contractors, has introduced new advanced machine learning capabilities for its flagship solution, designed to enable faster, more automated data-driven decision making capabilities for facilities managers.
4/17/2017 1:54:46 PM
In a recent release, Mize and Precision Equipment Manufacturing have announced that Precision Equipment has rolled out a new Dealer Service Portal, powered by Mize Connected Customer Experience Platform and Smart Blox for Registration, Warranty, Parts, and Knowledge.
4/17/2017 1:52:27 PM
The U.S. FCC recently launched a new Web portal to allow radio spectrum researchers to apply for an experimental license for 5G spectrum projects, according to a recent announcement.
4/17/2017 1:50:13 PM
By 2020, IHS Markit forecasts that more than 6 billion smartphones will be in use globally - a staggering 50 percent growth from 2016. This serves as further evidence of the ubiquitous adoption of smartphones as the central hub for everyday communication, entertainment, business, shopping and more.
4/17/2017 1:46:21 PM
On average, nearly 40 percent of e-commerce shoppers use the website's internal search engine to find the product they are looking for. Since they are likely to be in the final stages of the buying process and have a specific intent, using site search indicates higher chances of conversion among those who use search, compared to casual browsers.
4/17/2017 1:25:43 PM
Talkdesk is working to scale up its channel effort. It's spent the last year building a partner portal and training curriculum, and getting contracts in place, and now it's in the midst of recruiting channel partners.
4/17/2017 1:19:07 PM
A new smart bandage is coming soon, using next generation communications technology to track health metrics.
4/17/2017 1:15:31 PM
The conveniences of the digital age have also created new ways for criminals to steal card data - by tricking consumers into sharing account information, by abusing online checkout tools, and by hacking retailer data or buying stolen card numbers. To thwart fraudsters, everyone has a role to play, from individual consumers to businesses of all sizes.
4/17/2017 1:06:55 PM
Going forward, it's distinctly possible that workforce optimization in the contact center will involve optimizing more than humans. But there's an extra bonus: chat bots will never call out sick.
4/17/2017 12:49:43 PM
Frost & Sullivan's Digital Transformation team has revealed customer-contact optimization and superior customer experience are key for the growth of omni-channel customer experiences in the Asia-Pacific contact center application market.
4/17/2017 12:44:49 PM
Manufacturers making consumer products should know that the benefits of a connected product far outweigh the costs.
4/17/2017 12:26:31 PM
Service providers can get an edge on their competition, launch and monetize new services, attract new customers and, ultimately, increase revenue
4/17/2017 12:25:17 PM
Several Htek VoIP devices recently concluded interoperability testing with 3CX's line of connectivity systems, which delivers new value for the user base.
4/17/2017 12:05:04 PM
A recent look at the VoIP services market through 2025 has good news ahead, particularly for those dealing in IP phones.
4/17/2017 12:00:58 PM
As interest and activity grows around the Industrial Internet of Things, companies like Kepware and organizations like the Industrial Internet Consortium continue to innovate.
4/17/2017 7:30:00 AM
Star2Star Communications is all about providing its channel partners - its exclusive go-to-market delivery mechanism - the best possible experience.
4/17/2017 7:30:00 AM
The Multi-Gigabit Ethernet week in review is a recap of all the top stories making headlines in the Ethernet market this past week.
4/14/2017 9:00:00 AM
Software-as-a-service solutions provider and WebRTC developer i-Comm this week launched its North American Partner Program.
4/13/2017 3:35:25 PM
The AT&T Partner Exchange has come out with a trio of new capabilities on the automation and self-service front in an effort to help businesses become more efficient and effective. That includes new application programming interfaces, expansion of its Ethernet capabilities, and additional self-service support tools.
4/13/2017 3:09:43 PM
Influencer marketing is a hot new trend in marketing, but just what value does it have? A new Linqia study reveals surprising points.
4/13/2017 2:52:52 PM
Customer acquisition is the top priority for brand marketers this year, according to results of a survey conducted by data asset management solution provider Bynder. Meanwhile, a 2017 Dimension Data study indicates customer experience is the top strategic performance measure for 71 percent of the companies it surveyed, but that only 13 percent of them say their organization delivers a top-notch customer experience.
4/13/2017 2:41:36 PM
Medallion Telecom offers a new commission plan for agents selling its hosted VoIP plan.
4/13/2017 2:19:28 PM
Windstream Holdings Inc. today announced plans to buy cloud-based unified communications solutions provider Broadview Networks Holdings Inc. for $227.5 million in cash. In this story, we offer more details on that, and discuss Windstream's channel partner strategy.
4/13/2017 1:42:27 PM
Vodia's line of IP Phones, which also work with WebRTC, now also work with one of the biggest customer relationship management tools around: Salesforce.
4/13/2017 1:29:05 PM
VMware looks to acquire Wavefront, a move that should be a boost to network infrastructure operations
4/13/2017 1:25:15 PM
A recent report from Research Moz has detailed the changing future of network infrastructure.
4/13/2017 1:19:09 PM
Microsemi's latest Ethernet development boasts several major developments from one system-on-a-chip advance.
4/13/2017 1:16:25 PM
Nitel has announced the availability of its software-defined WAN (SD-WAN) and SD-Security services to channel partners and corporations across the country.
4/13/2017 12:05:56 PM
For many years, businesses have taken the stance of responding to issues as they emerge. But with new advancements in technology, it's becoming clear that the best approach is to prevent them from even happening in the first place, a switch from reactive to proactive.
4/13/2017 11:46:34 AM
Video is a huge demand on Ethernet capability, and with Socionext's new advances, it may be a lot easier to put video to use.
4/13/2017 11:34:28 AM
Voxbone and Dialpad have formed a partnership to provide remote workers with cloud communications they can access from anywhere on any device.
4/13/2017 10:57:41 AM
A new move from LogMeIn combines two separate tools into one great new power in virtual office operations.
4/13/2017 10:32:01 AM
A new version of Red Hat Inc.'s Ansible open source IT automation framework is now available on GitHub. This latest release features broader support for Microsoft Windows, enhanced networking capabilities, and simplified integration of community contributions.
4/13/2017 10:28:56 AM
Three little-known entrepreneurs in particular are shaping the emerging regions of the world in countries where many American entrepreneurs see tremendous opportunity. So, it is important that today's emerging entrepreneurs learn about the business pioneers in these once remote corners of the world - regions that recent technology has integrated into the same global economy that we all participate in.
4/13/2017 10:11:03 AM
Cisco just announced it has made some improvements to its Spark cloud-based conferencing platform for the Asian market to address the growing collaborative movement in the workforce along with a new plug-and-play, all-in-one device for team collaboration called Spark Board.
4/13/2017 10:04:15 AM
Now that we've finally escaped the shadows of last year and have progressed into 2017, we can look at some of the trends that are taking place and use them to more accurately predict what will happen this year. With that being said, here are a few of the IT trends that are sure to have an impact on small businesses in the coming months.
4/13/2017 9:09:58 AM
Denial has proven futile. Once just a worrisome trend, shadow IT has grown into a monster. The aptly named phenomenon, a known risk of data breaches and financial liabilities, pits information technology professionals against end users in an endless battle for control of the digital workplace environment.
4/13/2017 9:02:51 AM
Windstream just launched a new SD-WAN solution specifically designed for the reseller community while at the same time improving the company's wholesale reseller program.
4/13/2017 8:55:05 AM
Windstream is addressing the direction of its channel partners and the benefits of SD-WAN for connectivity of remote sites at the 2017 Channel Partners Conference & Expo.
4/13/2017 8:49:47 AM
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