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OnSIP announced recently that it is one of the lucky 50 companies that has made the 50 Fastest Growing Companies of the Year 2017 list. According to The Silicon Review, it selected OnSIP based on its financial growth, ability to retain customers, frequent innovation, and contribution to the IT sector at large.
6/14/2017 4:17:54 PM
ParkMyCloud announced it now supports the Google Cloud Platform (GCP) in addition to Amazon Web Services (AWS) and Microsoft Azure, which brings three of the leading cloud providers under its portfolio.
6/14/2017 4:13:05 PM
Next Generation Data will now host the cloud-based call recording service by TeleWare to support its new Cloud Call platform.
6/14/2017 4:08:02 PM
Research shows that taking a nap improves workers' alertness, productivity and receptiveness to learning, and call centers that have installed short-rest facilities have found that napping serves as a highly efficient stress reducer.
6/14/2017 2:20:37 PM
Today, contact center solution provider Five9 and GENBAND announced a newly minted partnership. Now, Five9's contact center customers can put the power of GENBAND's Kandy Unified communications, WebRTC and Wrapper applications to work in the name of excellent customer service.
6/14/2017 2:06:36 PM
Ruckus is no longer focused exclusively on wireless solutions.
6/14/2017 2:02:46 PM
Hitachi Insight Group has announced a suite of new advancements in its IoT Smart City portfolio, including: Hitachi Visualization Suite 5.0, Hitachi Digital Evidence Management and Hitachi Smart Camera 200.
6/14/2017 2:00:00 PM
Atlona launches its first PTZ conferencing camera designed to use its HDVS-300 Series soft-codec solution to address software-defined conferencing systems.
6/14/2017 1:09:39 PM
The OpenDaylight Project this month came out with a new release of its software-defined networking open source platform. This latest iteration, known as Carbon, features enhancements to address cable operator concerns, Internet of Things deployments, and metro Ethernet technology.
6/14/2017 12:08:55 PM
Malware called CRASHOVERRIDE or Industroyer was likely to blame for last year's power grid attack in the Ukraine that left Kiev in the dark for an hour. And that malware represents the most dangerous threat to industrial control systems since Stuxnet.
6/14/2017 11:41:49 AM
One hundred days after the launch of the new partner program for its IT-as-a-Service (ITaaS) platform, Nerdio is marking the occasion by highlighting the delivery of its promise to give MSPs increased revenue opportunities.
6/14/2017 11:25:56 AM
Traffic fraud can be a big problem, but some new systems are stepping in to provide help for marketers.
6/14/2017 11:20:31 AM
The Internet of Things (IoT) is one of the factors moving Inmarsat from a satellite connectivity company into technology solutions.
6/14/2017 11:14:51 AM
How can call center managers ensure that they're running an efficient call center without simultaneously cracking under pressure? The No. 1 solution is to actually listen to what the agents have to say.
6/14/2017 10:53:03 AM
Nokia has teamed up with Skyguide to strengthen the performance of Skyguide's air traffic management and aeronautical information services throughout Switzerland.
6/14/2017 10:50:43 AM
Call recording can be a valuable business tool for companies with external-facing contact centers. But it also includes ensuring personal privacy in line with government regulations.
6/14/2017 10:48:18 AM
Elision Technolab is offering its multi-tenant IP PBX platform to customers around the world as the company expands its VoIP solutions with advanced communication features to new regions and customers.
6/14/2017 10:37:55 AM
Telemarketers face rejection every single day because of cold calling. Fear largely stems from the unknown, and a sales rep never knows who's going to pick up the phone or what kind of mood they'll be in.
6/14/2017 10:34:58 AM
With summer and inevitable vacation time coming up, there are points to watch for when it comes to using WFM in scheduling.
6/14/2017 10:30:20 AM
Customer onboarding is a critical first stage in customer experience. After all, first impressions make lasting impacts. Evidence suggests we form first impressions in about one-tenth of a second, and that they stick with us for the duration of a relationship.
6/14/2017 10:09:16 AM
There are many companies making a lot of money in the big data industry. This has a variety of benefits for companies. Not only do they get to know customers better, but big data can be used to predict future behavior as well.
6/14/2017 9:14:43 AM
TellFree has selected SwitchRTC to start delivering enterprise video unified communications & collaboration (UC&C) services with an accelerated custom development program to introduce products to market faster.
6/14/2017 9:07:10 AM
The competition between the cablecos and the telcos to be first to market with the best and fastest Internet connections has been going on for decades. So has the conversation about how existing hybrid/fiber coax and copper-based networks would go the way of the dinosaur and be replaced with all-fiber networks.
6/14/2017 8:35:21 AM
The EU's GDPR goes into effect in less than a year. So now's a good time for European businesses to shore up their data protection strategies.
6/14/2017 8:30:24 AM
Customers don't consider the contact center and the retail space to be separate places when it comes to their overall customer experience, but in reality, they are usually physically and technologically separated by a large gap.
6/14/2017 8:25:55 AM
Incorporating workforce management into Salesforce Service Cloud can make forecasting easier and more accurate, allowing contact centers to optimize their resources; provide real-time visibility into the workforce; and allow agents to provide a better customer experience.
6/14/2017 8:00:00 AM
Nuance Dragon Drive automotive assistant personalizes the in-car experience with unlimited access to apps and services for drivers and passengers, while extending connectivity into the smart home.
6/14/2017 7:00:00 AM
Cloud communications are no passing fad; this burgeoning arena of innovation is introducing a new era of communication and collaboration. Riding this cloud wave is Singapore-based communication platform provider Wavecell, as this week the firm announced a successful round of series B funding, netting the firm $8.15 million.
6/13/2017 5:08:52 PM
Zang announced the 'Call Dad' service this week, which offers anyone in the world the opportunity to send an SMS or recorded message to Dad on his day. And, with each message sent, Zang promises to donate $1 to Save the Children - Avaya's official corporate charity.
6/13/2017 4:06:38 PM
CitrusTel offers a new solution that demonstrates the power of WebRTC.
6/13/2017 3:26:55 PM
If you're interested in gaining the benefits of a voice over IP system but wish to preserve your investment in your legacy system, a VoIP gateway is a reliable and affordable way to bridge the gap.
6/13/2017 3:15:55 PM
Fusion Telecommunications found a new dance partner this week in XComIP. The product of the partnership, Fusion Global Services, LLC, is aimed at providing carriers with voice services globally.
6/13/2017 3:08:40 PM
Last week VeloCloud CEO and co-founder Sanjay Uppal was in Dallas speaking at the SD-WAN Strategies for Success event staged by Light Reading. This week he was part of the CEO/Founder Series-Next Generation Telecom Infrastructure panel at Rutberg FM 2017 in Half Moon Bay, Calif., and with the rest of the VeloCloud team is hosting more than 200 of the company's channel partners from around the world at VeloCloud Achieve 2017.
6/13/2017 2:35:48 PM
Enter stage right: CallCabinet. Today, the provider of cloud-based call recording solutions and Microsoft independent software vendor partner announced Atmos Skype for Business Client, powered by Microsoft Azure. The windows desktop-based client can monitor and record all traffic and communications on Skype for Business, ensuring compliance and quality assurance.
6/13/2017 1:50:23 PM
China Mobile plans to deploy millions of Nokia home gateways in 29 provinces across China this year. They will enable residential users to tap into China Mobile's existing fiber-to-the-home networks to get ultra-broadband services.
6/13/2017 1:35:37 PM
With the help of third-party remote call monitoring company BPA Quality, Radian achieved a 12.43 percent customer experience quality score improvement in less than 12 months through a combination of expert evaluation and actionable intelligence.
6/13/2017 1:22:51 PM
The latest workforce optimization release from Verint goes after the mid-sized contact center.
6/13/2017 12:41:30 PM
Today, Infinera announced a new line system and three new traffic units. TMC had the chance to speak with Director, Solutions & Technology for Infinera, Geoff Bennett.
6/13/2017 12:20:55 PM
Account takeover fraud and application fraud are two major challenges for U.S.-based financial institutions, according The Aite Group Impact Report Financial Institution Fraud Trends: ATO and Application Fraud Rising Rapidly.Obviously, these trends aren't so great for consumers either.
6/13/2017 12:04:35 PM
Frost & Sullivan Test & Measurement team predicts growth explosion in IIoT and Smart Factories
6/13/2017 11:35:56 AM
Progressive Web Apps (PWAs) are set to take off in a big way, and are an ideal solution for organizations wanting a better performance from their incumbent traditional apps, according to Will Morris, a digital strategy expert.
6/13/2017 11:06:45 AM
The proper use of call accounting systems can deliver great value, and even in accounting firms, that's the case.
6/13/2017 10:38:26 AM
While in the past, pushes have been made for people to rely on greener transportation options, including public transit, bicycles, and feet, it is becoming ever more obvious that the solution to cars is going to be: Cars.
6/13/2017 10:00:00 AM
Amazon has rolled out their AWS Greengrass solution enabling developers to run Lambda functions at the edge, on IoT devices, while also making it easier, according to Amazon, to communicate with each other and synch with the cloud.
6/13/2017 10:00:00 AM
Netronome announced support for the new OPNFV Danube software will be integrated into its Agilio SmartNIC platform to improve networking performance and lower CPU consumption.
6/13/2017 9:28:25 AM
NexGen Networks has integrated cloud connectivity with its Cloud Direct Connect so users of the premiere MPLS WAN service can optimize their private networks for versatile hybrid-WAN deployments.
6/13/2017 9:26:48 AM
The Nureva HDL300 system hopes to deliver better audio conferencing by leveraging the company's Microphone Mist technology, which places 8,192 virtual microphones in a meeting room to pick up sound from all participants.
6/13/2017 8:26:31 AM
A major Cambridge school campus in the UK has deployed Nokia's Passive Optical LAN to improve educational services with the help of technology integrator FWD-IP.
6/13/2017 8:21:25 AM
In a recent announcement, Honeywell Process Solutions (HPS) and the Singapore Economic Development Board (EDB) have said they will jointly establish a new industrial cybersecurity center of excellence (COE) for Asia Pacific in Singapore.
6/13/2017 7:00:00 AM
GeoComm, which provides 9-1-1 development services to local, regional, statewide and military agencies in 49 states, has announced that GeoLynx Server, a Web-based 9-1-1 mapping solution, has added support to display device-enhanced hybrid locations from the RapidSOS Clearinghouse. The purpose is to improve location accuracy and therefore provide faster and more reliable 9-1-1 response to VoIP callers.
6/13/2017 7:00:00 AM
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