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TMCNET eNEWSLETTER SIGNUP publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

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New company announces funding, accurate, low-power solutions suite for asset tracking
1/30/2018 4:45:23 PM
Silver Peak, platinum sponsor of next month's SD-WAN Expo, has added a couple of new leaders to its team. The SD-WAN solution provider has brought aboard Kristian Thyregod and Allan Paton. Thyregod serves as vice president for the Europe, Middle East, and Africa region.
1/30/2018 4:37:05 PM
22 percent of consumers give up and return the product for a refund
1/30/2018 4:35:20 PM
Evercell Power Source Enables IoT Sensors to Operate on Harvested Energy Without Batteries
1/30/2018 4:03:00 PM
SharedLabs and ExoIS announced that they have completed a definitive agreement under which SharedLabs has acquired all of the stock of ExoIS
1/30/2018 3:48:22 PM
Making a sale can be hard. Especially when we're talking about a high ticket price item. And particularly when it involves a somewhat technical offering. It can involve a lot of baiting - with things like marketing materials and meetings - and a lot of waiting for the prospect to bite. So when your company has a fish on the line, you want to be ready to reel it in. Or at least pull it a little bit closer to the boat.
1/30/2018 3:37:35 PM
New Common Criteria Certification for Aruba ClearPass Increases Cyber Protection Assurances for Global Government Agencies and Private-Sector Enterprises
1/30/2018 3:37:17 PM
Reaping the rewards of a cable industry contact center revolution is Aspect Software, as it boasts recent number of cloud workforce optimization customer wins in the space to the tune of nearly 100,000 seats. This presence puts Aspect in the lead spot for North American cable/broadband company contact center deployments.
1/30/2018 3:34:18 PM
Most contact centers say they'll invest in coaching, training, quality monitoring, and dashboards this year. And reducing customer effort, employing automation, and improving business intelligence via voice of the customer initiatives are among their top priorities.
1/30/2018 3:03:44 PM
Packed and ready for the upcoming ITEXPO in sunny south Florida, VoIP innovations announced this week that the wholesale VoIP services provider will be exhibiting at Enterprise Connect taking place at Gaylord Palms Resort and Convention Center March 12-14.
1/30/2018 2:37:28 PM
TMC today announces an exciting line-up for third annual Blockchain Event being held February 15-16, 2018 at the Greater Fort Lauderdale/ Broward County Convention Center in Fort Lauderdale, Florida. This event is focused on how blockchain, one of the most important information technology inventions of our time, can lead to a mass transformation across industries.
1/30/2018 2:31:23 PM
The current rate of IIoT innovation is staggering with hundreds of startups and most industrial organizations racing to implement strategies.
1/30/2018 2:14:58 PM
Loop IoT platform from Litmus Automation comes out of the box with Loop Insights for end-user dashboarding
1/30/2018 2:08:55 PM
Farmers are turning to a method known as Alternate Wetting and Dry (AWD) to reduce water, fuel and electricity use for running irrigation pumps, and to reduce the need for nitrogen fertilizers.
1/30/2018 2:01:23 PM
TMC today announced the addition of the Tech Sales Seminar to ITEXPO which is being held February 13-16, 2018 at the Greater Fort Lauderdale/ Broward County Convention Center in Fort Lauderdale, Florida.
1/30/2018 1:59:51 PM
After a decade of exciting IoT innovations, from wearables to GPS-enabled shoes, from smart watches to smart doorbells, are we at the threshold of the real, scalable IoT?
1/30/2018 1:44:58 PM
Company expands Hartford operations and 7-Eleven partnership
1/30/2018 1:40:19 PM
As technology plays a growing role in how today's businesses are run, it's clear the Internet of Things (IoT) will continue to improve efficiency and productivity through the delivery of more timely operations and unique insights through business data.
1/30/2018 1:27:18 PM
Small, portable device enables consumers to keep an eye on their overall health and wellness
1/30/2018 1:22:29 PM
The most innovative luggage brands are providing RFID security embedded into travel accessories, warranty replacement services for lost bags, ID tracking, and more.
1/30/2018 1:12:21 PM
Select business Ethernet services, colocation environments, and 5G implementations are good candidates for 100GbE technology, says Ciena.
1/30/2018 1:12:13 PM
For decision makers like the executives charged with implementing the IoT, it can be difficult to separate fact from hype.
1/30/2018 1:04:14 PM
Nokia has unveiled new silicon chipsets that improve upon its previous technology with greater capacity, a smaller footprint, and lower power consumption. They are delivered as plug-in units for Nokia's AirScale 4G and 5G-ready equipment.
1/30/2018 12:57:26 PM
Today, Datavision announced a new partnership with SD-WAN Expo Platinum Sponsor Silver Peak, which brings the Silver Peak portfolio to Datavision's offerings. Distributed IT is growing, and legacy WAN deployments are simply not up to the task of supporting today's SaaSy, digital age.
1/29/2018 7:11:24 PM
Nureva, a provider of advanced audio conferencing solutions announced the arrival of the Nureva audio manager, a software supplement to detect and perform updates on the robust HDL300 audio conferencing system and ensure the Microphone Mist technology is always up to date.
1/29/2018 7:04:40 PM
Cloud communications company Avaya announced the acquisition of Contact Center as a Service provider Spoken Communications. The deal is expected to officially close in Q2 2018, and the all cash transaction includes more than 170 patents and patent applications.
1/29/2018 6:57:24 PM
Businesses today need to support the growth of business-critical applications and hybrid cloud architectures, address data distribution and encryption, and simplify and scale their environments. Leveraging storage virtualization technology can help them do that.
1/29/2018 4:43:52 PM
In India the government is now doing monthly videoconferences with high court registrars to evaluate human resource and infrastructure gaps related to the courts there and other matters. According to this report, that's helping India more effectively address the fact that it has more than 6,000 judge vacancies.
1/29/2018 3:01:34 PM
A recent round of testing that included Ciena, Ericsson and Telstra offered some telling results, as these three successfully demonstrated 400 Gbps speeds over 61.5 GHz spectrum on the Telstra transmission network in Melbourne. While the abovementioned speed is impressive, equally as impressive, the round of testing showcased the highest spectral efficiency per fiber pair ever achieved in a live environment and a bandwidth of more than 30 Tbps.
1/29/2018 2:57:52 PM
You don't have to listen in on absolutely every call center interaction to enable quality assurance. But the ability to do that on at least some calls can go a long way toward better coaching, improved customer experiences, and meeting key performance metrics.
1/29/2018 2:36:47 PM
When it's done right, call center scheduling balances agent needs vs. call center capabilities, while accounting for shrinkage.
1/29/2018 2:26:31 PM
The benefit of callback solutions is that callers don't have to remain on hold and call centers can offload some of their traffic during peak times. But a recent blog by Monet Software's Chuck Ciarlo points out that callbacks also have a downside. They can create a disconnect between businesses and their customers, he says.
1/29/2018 2:15:50 PM
There's a good chance your employees aren't nearly as engaged as you think they are. In fact, a whopping 71 percent of employees are not fully engaged at work, and more than half are actively keeping an eye out for new job openings.
1/29/2018 12:49:30 PM
Digital disruption has been a force to be reckoned with across a range of industries. But nowhere has it been more recognizable than in retail. Amazon has been the major retail disrupter, particularly in the U.S.
1/29/2018 12:43:59 PM
Reports are surfacing that the Trump administration has been considering a federal takeover of 5G networks. However, Federal Communications Chairman Ajit Pai quickly responded with a statement noting his opposition to such an idea. In any case, there's clearly a push by the federal government to isolate the country's networks and communications from Chinese influence.
1/29/2018 11:33:14 AM
Recent survey by NEJM Catalyst sums up that effective patient engagement has major impact on the quality of care, according to 60% of clinicians and health system leaders. Moreover, around 40% of respondents believe the effort in this field may cause substantial decrease in healthcare cost.
1/29/2018 11:18:48 AM
TMC today announced twenty-one of the industry's top companies have joined SD-WAN Expo held February 14-16, 2018 at the Greater Ft. Lauderdale/Broward County Convention Center in Fort Lauderdale, Florida.
1/29/2018 11:02:42 AM
FreeSWITCH Solutions, Professional services from the creators, announced today that it will be hosting free FreeSWITCH training at ITEXPO, on February 13, 2018 at Greater Ft. Lauderdale/Broward County Convention Center, Ft. Lauderdale, Florida.
1/29/2018 10:56:51 AM
SD-WAN is a game changing technology serving as a keep component of the digital era. Digital transformation is touching all points of technology, and as the cloud adoption and applications grow, SD-WAN is an exceptional way to deliver performance, reliability, flexibility and cut costs on an organizations WAN spend. So with the weekend upon us, there's no better time than the present to take a look back at the week that was in SD-WAN news: It's time for the Week in Review!
1/27/2018 7:00:00 AM
Audio conferencing is a necessary component of today's working world. With workforces sprawling the globe from New York to Hong Kong, audio conferencing offers a cost-effective option to enabling the communication and collaboration required to run a profitable, high-performing organization. So with the weekend upon us, there's no better time than the present to take a look at the week that was in audio conferencing news: Time for the Week in Review!
1/27/2018 7:00:00 AM
Enhancing the customer experience is the theme for Contact Center Solutions this week. It started with a North American certification and finished strong with the unveiling of a new product from 3CLogic. This seems like the appropriate time for the Contact Center Solutions Week in Review, just in case you missed out on any big announcements or releases.
1/27/2018 7:00:00 AM
Digital transformation has taken hold, driving a new era of innovation in the data center and beyond. Starting with the transformation of network infrastructure and ending with the user experience, change is in the air. And with the weekend upon us, there's no better time than the present to take a look at the week that was in network transformation news: Time for the Week in Review!
1/27/2018 7:00:00 AM
Distance learning was key when it came to conferencing this week. Video conferencing is going to transform healthcare and the educational system. Additionally, we learned how much illness will affect businesses financially so it seems like the perfect time for The Conferencing Zone Week in Review.
1/27/2018 7:00:00 AM
With Next Generation Communications, it is all about the race to 5G. Which company will make it to the finish line first, that is the big question as testing is showing successful result after successful result. There is even talk that 5G will make it to Tokyo in time for the 2020 Olympics, which would be perfect for all the ultimate event of the summer. But, so much more was going on, making it the perfect time for the Next Generation Communications Week in Review.
1/27/2018 7:00:00 AM
The first successful over-the-air test demonstrating 5G interoperability and development testing (IODT) has been conducted. Intel, Deutsche Telecom (DT) and Huawei were participants in the trial based on the Release 15 NSA 5G NR specifications.
1/26/2018 5:13:33 PM
A vital component of this is scheduling properly. It is mission critical to properly man the fort for peak call volumes, and likewise, staff appropriately for the down times. Ensuring call center scheduling is in order is a big step in making a cost center a profit center. In order to aid in your transition, this article will explore a few ways to ensure best practice in your call center scheduling process.
1/26/2018 3:00:43 PM
Fusion is a firm with a history of facilitating growth via acquisition, and today announced the purchase of IQMax's cloud-based secure messaging solutions and advanced data integration engine. The newly added components will be welcomed additions to the Fusion cloud solutions platform.
1/26/2018 2:40:03 PM
A new report emphasizes the importance of fostering continuous and supportive feedback in work environments. That's based on new research from the SHRM/Globoforce Employee Recognition Report.
1/26/2018 1:57:50 PM
Today, Centile Telecom Applications announced the arrival of Mobis, a mobile application that is connected to Cloud PBX, FMC as well as the ISTRA platform. Mobis ensures that even though you're on the road, you've brought a full suite of communications tools along for the ride.
1/26/2018 1:54:17 PM
Speech analytics leverages solutions, which are available today, that automatically and in real time, score every call to see how it aligns with the contact center's compliance criteria.
1/26/2018 1:44:53 PM
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