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TMCNET eNEWSLETTER SIGNUP publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

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Cepton Technologies, a provider of 3D lidar solutions IoT, security, and industrial applications,partnered with ThinkReps, a physical security manufacturers' representative.
8/16/2019 2:14:07 PM
?Cybercrime is a very dark cloud with a bright silver lining. Every online threat that has been developed by cybercriminals has been met with equally vigorous retaliation by cybersecurity enforcers. And, ironically, the result of cyber attacks has not been a total collapse of our information systems. In fact, it seems like every new online risk has actually helped us respond with innovative solutions to the problems malicious individuals create.
8/16/2019 1:32:17 PM
Boosting Customer Lifetime Value is critical to a successful software business. We recently offered insight into how a software vendor can leverage cross-selling and upselling to accomplish this, today we will take this initiative a step further and illustrate how license tracking can assist in putting these strategies in place.
8/16/2019 11:56:55 AM
Now, headsets heavyweight Jabra and 888VoIP, a value-added VoIP distributor, are working together to provide its partners access to new headset options that complement their VoIP offerings.
8/16/2019 10:21:10 AM
Communications solutions provider Star2Star has announced the company's products and application framework are now Citrix Ready.
8/16/2019 10:12:01 AM
Evisort is a trailblazing firm specializing in the development of AI in the legal field. Recently, the company launched a new site dedicated to hiring new talent,
8/16/2019 10:05:15 AM
If you were to ask the average consumer what his or her biggest gripe was, you'd probably hear, Waiting on hold. In fact, the average person will spend 1.2 years of his or life on hold waiting for a contact center agent. It's an appalling statistic, particularly when technology now offers so many alternatives to it. The more time customers spend on hold, the more frustrated they become, and the less likely to endorse the company to others. In fact, waiting on hold gives a customer a negative perception of a company before she's even spoken to a representative
8/15/2019 4:09:06 PM
If you were to make a list of all your customers' complaints, you'd probably find that a large majority of them are the same few complaints repeatedly. While you're bound to get some weird outliers - the color of your Web site text or an obscure product complaint - it's likely that the most strident complaints fall into the following categories.
8/15/2019 4:03:52 PM
8x8 announced a multi-year Earthquakes sponsorship, serving as the MLS squad's official cloud communications and contact center partner for its communications needs. The sponsorship involves not only the provision of communications and collaboration solutions for the Earthquakes, but national TV advertising and an opportunity for expanded brand awareness, as well.
8/15/2019 2:55:20 PM
According to a recent announcement, Semtech has released a new LoRa Reference Kit with the goal of simplifying Smart Building implementations.
8/15/2019 1:57:03 PM
Windstream Enterprise (WE) announced a new addition to its managed communications portfolio, Avaya IP Office. The UCaaS service offers users of the no longer supported Nortel phone systems an opportunity to migrate to a robust cloud communications platform.
8/15/2019 1:55:25 PM
ForgeRock has launched its IoT Edge Controller, which is designed to provide consumer and industrial manufacturers the ability to deliver trusted identity at the device level.
8/15/2019 1:50:11 PM
The Institution of Engineering & Technology Academy has teamed up with UK-based Iotic to develop and release a course titled 'Securing the Internet of Things Networks.'
8/15/2019 1:30:18 PM
Verint Systems has been honored for Workforce Optimization Solution of the Year, and received an honorable mention for Omnichannel Solution for the Year. The company specializes in Actionable Intelligence solutions for boosting customer engagement and cyber intelligence.
8/15/2019 11:51:05 AM
With tens of thousands of SaaS tools spanning every industry imaginable, it's never easy for new entrants to carve out space. Fortunately, there are more marketing avenues available today than ever before. PitchGround is making waves, with the service helping SaaS companies get their product in front of early adopters.
8/15/2019 11:48:46 AM
California has announced bipartisan legislation that will update the state's hundreds of outdated 911 call centers, which predate the Internet. The updated centers will be digitally connected to facilitate better response times and more predictive call center scheduling.
8/15/2019 11:46:34 AM
The Florida event debuts with a focus on edge security, edge for smart cities, Connected Transportation, Intelligent Systems Design and more.
8/15/2019 10:24:45 AM
Cellnex Telecom and Sigfox Spain will multiply the current capacity of their 0G network dedicated to Internet network of Things (IoT).
8/14/2019 4:47:20 PM
5G, while still in the mostly theoretical stage, holds promise for faster, more reliable network connections from smartphones and home networks alike.
8/14/2019 4:16:31 PM
Too often risk management takes a backseat to innovation. You cannot have one without the other. Become too risk-averse and you stagnate. Ignore risk and you're putting all your assets at risk.
8/14/2019 4:12:56 PM
Filing a claim after being involved in an auto accident or after a natural disaster - fire, flood or wind damage impacting one's home - can be stressful for consumers.
8/14/2019 4:08:20 PM
With a renewed focus on improving aging infrastructure coming out of Washington, DC over the last few months, we're seeing more and more investments being made in Smart City and Smart Region projects across the US.
8/14/2019 4:04:05 PM
The rise of the Internet of Things (IoT) has led to huge innovation within many sectors, with the healthcare sector being one of the largest to take advantage of the new technologies.
8/14/2019 3:58:39 PM
Smart cards are increasingly being used by numerous businesses and organizations today, especially since they are easily kept or stored and they can have a variety of uses which encompass security and access, financial transactions, and so much more. So, what are smart cards, and what makes them beneficial to you? Here's a look at the real benefits of smart cards for your business or organization.
8/14/2019 10:57:13 AM
There is no denying how challenging it can be to maintain a start-up company and try to keep it afloat in a competitive business landscape. While it might have taken a lot of time, effort and resources to start a company of your own, trying to keep your business relevant within the first few years is another story entirely. After all, there are plenty of beginner's traps which can often lead to stagnation.
8/14/2019 10:48:33 AM
There was a time when all you do as a writer was manual, crude, and rudimentary. From moving on the keys of the keyboard for typing in your words to putting in punctuations and even ensuring that the spellings are right and that you are maintaining the rules of the text language. This method is highly inefficient and brings more pains than gains to the writer, especially to the frequent user of the keyboard.
8/14/2019 10:42:51 AM
Thousands and thousands of companies offer VPS hosting services these days. Such offers are supplemented with management and support services, security, software licensing.
8/14/2019 10:33:39 AM
Much in the same way Virtual Reality (VR) changed the recreational gaming industry, the adult gambling industry is poised to go through the same revolution. Unlike the years when Wii, PlayStation and other gaming systems went through the VR testing and growth stages, the inclusion of said VR technology seems to be tailor-made for people who want to play games of chance for real cash online.
8/14/2019 10:27:05 AM
Computer Instruments (CI) has announced its Virtual Concierge on the eOne Conversational IVR with Google Voice and AI Services Platform. The offering is designed to facilitate AI for customer interactions by making it easy to implement on any contact center and telephony platform.
8/14/2019 10:20:05 AM
It costs a lot to run a contact center, and most of your investment is in your agents. You pay them a salary and benefits, plus the costs of recruiting, hiring and training them. Add to that hardware, software and support costs for desktops and phone systems, plus rent, furniture, utilities and other facility costs. You pay your supervisors, your analysts, your workforce management person and your trainers, who exist almost exclusively to serve your agents, which drives up the costs even further.
8/13/2019 5:10:15 PM
Enterprise customers and the Communications Service Providers who connect them are continuing to demand more flexible, open, cloud-based technologies, especially as the Network Function Virtualization (NVF) era evolves to the Enterprise Cloud Edge.
8/13/2019 3:06:34 PM
Fusion announced the arrival of the new and improved FusionWorks Pro UC, enhancing the cloud communication provider's robust UCaaS platform and extending the functionality of the Fusion MobileConnect UC solution.
8/13/2019 2:01:42 PM
CallCabinet has acquired SIP Print to expand its market reach in North America.
8/13/2019 1:48:56 PM
CallCabinet has acquired SIP Print to expand it market reach in North America.
8/13/2019 1:46:24 PM
How to Avoid Password Spraying Attacks
8/13/2019 1:39:23 PM
$5B automotive brake system manufacturer deploys FogHorn Lightning Edge Computing Software Platform for real-time data processing, machine learning and AI
8/13/2019 1:00:00 PM
We've all been there: a project gets the green light, we have all of the main players in line, the contractors are raring to go, yet somehow something falls through the cracks. Construction is an industry in which a lot of the big wigs are old school. They like paper and face to face communication. Who doesn't? But in the expanding world of business, one doesn't have to limit themselves to the brick and mortar of yesteryear. Technology in big machinery and logistics is rapidly changing.
8/13/2019 12:50:28 PM
Nobody ever really associates the resinous buds of a cannabis flower to the motherboard that operates artificial intelligence. Actually, some of the fondest associations with cannabis are with Rastafari culture, with dreadlocks, music and excessive eating. Nobody ever thought that we would be where we are at now: an almost automated, artificial intelligence-driven cannabis industry.
8/13/2019 12:37:46 PM
A new partnership between Top Down Systems Corporation and Infosys is prepared to offer cloud-native customer communications management by pairing the Top down INTOUCH CCM Software-as-a-Service with Infosys' implementation and support services.
8/13/2019 12:31:48 PM
LitePoint Brings Specification and Calibration Test Expertise to Help Device and Solution Providers Launch New Fine Ranging (FiRa)/Ultra-Wideband (UWB) Products
8/13/2019 12:00:00 PM
In a recent release, Cradlepoint announced that it achieved 200 percent year-over-year customer growth in the public safety market for its NetCloud Service and LTE edge routers.
8/13/2019 11:00:00 AM
The industry-leading IIoT event returns to Florida in February with a unique experience built to deliver insight, innovations and connections.
8/13/2019 9:00:00 AM
How to Prevent Ransomware
8/12/2019 8:04:17 PM
Edify Labs has taken the complexity of the contact center and smashed it with a rock, and then took the rock and broke apart the way we used to pay for contact center solutions.
8/12/2019 5:09:12 PM
VirtualPBX announced enhancements to the Dash Business Phone System with the release of its Web Phone, Version 2.0. All Dash users can now access the WebRTC-based solution via mobile and desktop browsers.
8/12/2019 4:57:31 PM
Companies today spend a great deal of time trying to meet customer wants and needs by guessing at what those wants and needs are. Often, they come up short. It's hard to imagine what a customer might be looking for if you've never been a customer of the organization you work for. For this reason, many companies are striving to bring the voice of the customer into the marketing and operations equations.
8/12/2019 4:44:07 PM
With terms remaining undisclosed, Momentum Telecom announced the completion of the acquisition of DCT Telecom Group. Momentum builds on its robust portfolio of cloud unified communications, networking and voice solutions with the addition of a leading-edge cloud voice and network solution provider.
8/12/2019 3:19:00 PM
The leaders of PATH and the Telemedicine and Telehealth Service Provider Summit (SPS) have agreed to have SPS formally incorporated into PATH.
8/12/2019 1:23:45 PM
Today, it is crucial for website owners to moderate comments, images, and any content that members or site users upload. Some good examples of this concept are blogs and forums. Website moderators may use different techniques. Since some people may upload nudity, gore, or copyrighted photos to your site, image moderation is especially important. These are some ways that you can moderate images and other content
8/12/2019 1:19:30 PM
When most people think of the technology industry, Silicon Valley likely springs to mind. After all, it's been the global hub for technology innovation since the early 1960s, which saw the birth of some of today's largest companies, like Intel, HP, AMD, and Nvidia. In the decades since, the region has become home to just about every major technology firm in existence - and cemented its role as the center of the tech universe.
8/12/2019 1:14:04 PM
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