Last Updated: 12:11 AM EST - Sep 25, 2021 publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

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Chatwoot's New Open Source Customer Engagement Platform Could Change the Game

8/20/2021 4:47:29 PM

Open source solutions which have the benefit of free, easy to use tools are one way to approach getting these solutions out to more businesses. However, wi…

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Kakao Looks to Singapore for Next Blockchain Move

8/20/2021 4:41:09 PM

South Korean Internet Company Kakao is reportedly pushing forward with global expansion plans and has recently said it plans to move into the Singapore reg…

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Texas City Selects Ameresco for Smart Meter Infrastructure

8/20/2021 3:38:40 PM

Bellmead, Texas represents a trend taking utilities across the country by storm: smart meters. The city selected Ameresco to modernize its water metering i…

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Uniphore Buys Jacada

8/20/2021 2:15:32 PM

Conversational service automation provider Uniphore has announced the acquisition of customer experience vendor Jacada for an undisclosed sum.

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Telia Turns to ServiceNow for Workflow Management Transformation

8/20/2021 1:05:27 PM

Telia Company will be working closely with ServiceNow to bring new technical and service management support to the company's multinational business operati…

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Airkit Discovers 64% of Customer Service Agents Falling Short

8/20/2021 12:41:56 PM

Airkit's new report finds that a significant majority of customers are unsatisfied with customer service support.

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Netskope Security Cloud Receives SASE Enhancements

8/20/2021 12:36:44 PM

Netskope announced a number of new additions to the Netskope Security Cloud addressing growing concerns stemming from a robust increase in WFH, the need fo…

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Zylo Launches Portfolio of Managed Services

8/20/2021 12:36:10 PM

Last week, enterprise software-as-a-service management platform provider Zylo announced the introduction of its latest offering, Zylo Managed Services. Usi…

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Conversational Service Automation Uses AI to Create More Meaningful Customer Interactions

8/20/2021 11:38:30 AM

Conversational service automation is gaining traction among businesses to help create more streamlined, automated and personalized customer interactions. T…

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Microsoft Contemplates Piracy Strategy Utilizing Ethereum Blockchain

8/19/2021 4:08:14 PM

Due to the exponential rise in online crime, tech giants like Microsoft are devising new strategies to combat hackers from stealing private digital propert…

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UCaaS Provider OIT Forms Business Relationship with CLA

8/19/2021 3:49:05 PM

CliftonLarsonAllen(CLA) will be supporting OIT, LLC with regulatory and compliance services as OIT shifts attention to business development and growth.

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ISG Provider Lens Names Persistent Systems Hybrid Cloud Service Leader

8/19/2021 3:46:02 PM

Digital solutions provider Persistent Systems is celebrating recognition from the 2021 ISG Provider Lens Next-Gen Private/Hybrid Cloud - Data Center Servic…

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Launchpool Labs to Host Incubation of NOWwhere NFT Marketplace

8/19/2021 3:41:22 PM

While many companies are developing blockchain technology for the next several decades, many individuals and companies are shut out because of the costs in…

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'Dialpad for Startups' Program Offers High-Grade Cloud Solutions

8/19/2021 3:41:18 PM

Dialpad has created a discounted service program for qualifying small businesses, helping them gain momentum with advanced cloud solutions.

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Avaya and Microsoft Reveal Azure Communications Integration with Avaya OneCloud CPaaS

8/19/2021 3:38:03 PM

Avaya and Microsoft have teamed up to offer customers a wider range of cloud communications services, as well as extending global availability.

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NTT DATA Lands $15.4 Million Contract for Argonne National Laboratory IT Support

8/19/2021 3:33:36 PM

NTTA DATA has been selected to support Argonne National Laboratory's digital transformation and business development.

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Trio Takes Aim at Smart Aquaculture in Asian Region

8/19/2021 1:31:28 PM

Intelligence breeds results. The IoT provides the potential of relieving some of the world's biggest burdens. From sanitation, healthcare and manufacturing…

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How VPN is changing the way players use gaming sites

8/19/2021 1:24:38 PM

The advent of digital platforms fueled the growth of many industries and technologies. VPN is one product that has become necessary for various consumers f…

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How Chicago Business Owners are Changing the Marketing Game

8/19/2021 1:17:23 PM

Chicago has always done things their own way. So it is no surprise when it comes to business owners in the city, they are brave enough to venture out and d…

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Tech Advances in the Faxing Industry

8/19/2021 1:08:04 PM

Healthcare providers must ensure they remain in compliance with all HIPAA regulations or face hefty fines and other penalties. However, there remains some …

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Top 10 Book Promotion PR Distribution Services for Authors

8/19/2021 12:43:12 PM

Here's a harsh truth of the writing world: no matter how much effort you put into honing your craft and fine tuning your work, it won't count for much if n…

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How Technology Is Changing Fashion

8/19/2021 12:38:24 PM

How has the fashion industry changed since you last visited it? Fashion designers can change clothing styles to meet the needs of society with the help of …

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The Role of Marketing Transforming to Align with Customer Expectations

8/19/2021 12:13:19 PM

The COVID-19 pandemic has changed consumer behavior and expectations, which is driving changes in marketing strategy and tactics. The new State of Marketin…

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Remote Apple Call Center Workers Complain About Plans for AI Video and Audio Monitoring

8/19/2021 11:22:54 AM

Remote workers at Apple call center contractor Teleperformance in Colombia have complained about the company's plan to install AI-powered cameras, voice an…

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Complimenting CX Technology with a Human Touch

8/18/2021 3:38:39 PM

Companies that rely too much on customer service technology may find more success with quality human agents complimenting them.

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Netflix Gaming Announcement: A Game-Changer for Entertainment?

8/18/2021 3:00:44 PM

One of the most important words that swirl around the boardroom meetings of Big Tech companies is "eco-system". Not the biological kind, of course, but the…

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Australian Telecom Company Migrates to Amazon Connect Contact Center

8/18/2021 2:33:21 PM

Amazon Connect, the tech giant's omnichannel cloud contact center, helps companies provide improved customer service across voice, chat, and tasks at a low…

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Keeping Classic Business Ideas in Focus for Top-Tier Customer Service Training

8/18/2021 2:17:04 PM

Businesses are flocking to customer service technology to cut costs and reduce human labor, but proper customer agent training is the best way to get the m…

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Infobird's New WeChat Solution Highlights Growing Value of Customer Retention

8/18/2021 2:12:15 PM

InfoBird recently announced the release of WeChat Call Center, offering business solutions that focus on forming better relationships with customers throug…

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iboss Enters Government Market with 'In Process' FedRAMP Status

8/18/2021 1:59:47 PM

SASE service provider iboss unveiled the achievement of "In Process" FedRAMP authorization, highlighting its focus on offering federal agencies secure, rel…

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CATO Survey Reveals SASE Security Threats

8/18/2021 1:33:25 PM

CATO announced the results of The CATO Networks SASE Threat Research Report Q2, 2021. The SASE evangelist analyzed 263 billion enterprise network flows bet…

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An Unprecedented Attack on Documentary Reality: Exploring Deepfakes with Richard DeVaul

8/18/2021 12:05:46 PM

In Roadrunner, the recently released documentary about the life and tragic death of Anthony Bourdain, he narrates an email sent to a friend in which he say…

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With Exponential Advances in IoT, Edge Computing, 5G and AI, Intelligent Systems Continue to Attract Investment

8/18/2021 11:57:11 AM

A new study published today by Wind River affirmed the company's thesis that an Intelligent Systems approach is maturing as a predominant business model, a…

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Medication Management: Reduce Medication Errors By Using The Advanced RFID Technology

8/18/2021 11:47:29 AM

RFID (Radio Frequency Identification technology) is becoming essential for managing the overall healthcare and medicine for the healthcare organizations. I…

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Crypto Trading Simulators - The Tools for Any Crypto Trader

8/18/2021 11:39:38 AM

The rise of virtual currencies has changed the world of finance. Moreover, they are here to stay as their popularity seems to get bigger. With the benefits…

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Keeper Security Signs on as Platinum Sponsor for MSP Expo 2022, the #TECHSUPERSHOW

8/17/2021 4:00:00 PM

TMC today announced Keeper Security has signed on a Platinum sponsor for MSP Expo, the #TECHSUPERSHOW, being held February 8-11, 2022 at the Broward County…

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Business School Project Grows Into International Big Game Tackle Shop

8/17/2021 2:33:27 PM

Well known, big game tackle shop, Melton International Tackle hasn't always been a top leader in the tackle industry. While in business school, Tracy Melto…

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Avature Chooses Dublin-based DIDWW's Cloud PBX Phone System

8/17/2021 1:03:46 PM

Dublin, Ireland-based DIDWW is a supplier of IP-based communications and SIP trunking services that delivers inbound and outbound communications products a…

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8x8 Puts Pressure On Competition with New Uptime Agreement

8/17/2021 10:53:20 AM

8x8 now offers business customers a 99.999% global uptime agreement, further supporting the fast growing remote and hybrid workforce.

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Full Schedule Announced for 2nd Annual Open Mainframe Summit

8/17/2021 9:42:31 AM

The expansive environment of mainframe computing continues to develop and adapt to the tumultuous landscape of various sophisticated innovations and disrup…

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Canada's Tbaytel Taps Ribbon For Speed and Security Enhancements

8/17/2021 9:36:17 AM

Telecommunications today affects how people connect and do business on a global scale. Being able to deliver a smooth, efficient experience across multiple…

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Smarter Cities are Safer Cities: The Role of Resilient Communications in Responding to Emergencies

8/17/2021 9:27:03 AM

Today, "smart cities" and the technology that helps develop them is one of the fastest-growing industries currently out there. In total, the global smart c…

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Dynamic Cyberattacks Call For Intensified Dynamic Password Control Through Automation

8/17/2021 9:21:23 AM

When the Covid-19 pandemic began, organizations across all industries were forced to go digital, which unfortunately led to a boom-time for potential cyber…

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Call Center Outsourcing Philippines: Why Dirt Cheap Doesn't Work

8/16/2021 4:47:35 PM

In business, your name and reputation are everything. Sure, your goal is to build revenue and cut costs so that you can have growing profits that allow you…

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Healthcare BPO Philippines

8/16/2021 4:43:46 PM

It is not news that the Philippines has become one of the top outsourcing destination and call center capital of the world. More specifically, they have be…

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Brand Monitor and White-Label Brand Monitor: Amp Up Your Brand Protection

8/16/2021 4:14:45 PM

Brand monitoring is probably one of the most effective ways by which companies can protect their web properties, digital assets, and networks from being ab…

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How to Know When to Sell Your ASX Shares

8/16/2021 4:05:59 PM

If you are new to investing, you may be relying heavily on the advice of others. While it's essential that you get the guidance that you need when putting …

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Green Your Business - Leveraging Technology to Reduce Your Company's Environmental Footprint

8/16/2021 1:35:51 PM

Environmental awareness has been a hot topic of discussion for years, prompting many small and large business owners to take a closer look at what they can…

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SSH: What Is It and How Can You Use It?

8/16/2021 1:25:12 PM

We all know that when you get a hosting account, the service provider sets it up on a physical machine situated in a data center. We all know that the data…

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Automotive technology of the near future

8/16/2021 1:16:33 PM

What innovations should we expect from automotive concerns in the near future? Here are some of the most significant technologies that would be implemented…

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