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This week, provider of Toll-free numbering and registry administration services, Somos announced NetNumber is the initial Somos Authorized Distributor of RouteLink as part of the TITAN Centralized Signaling and Routing Control (CSRC) platform.
3/28/2018 3:10:56 PM
Always-on, and, thus empowered, consumers have prompted businesses to direct more energy on improving customer experience. But improving customer experience means different things to different people. However, there are some general things to consider as you formulate and execute your CX strategy.
3/28/2018 1:53:47 PM
For a $2 billion price tag, Plantronics announced plans to acquire Polycom. In purchasing the video conferencing component provider, Plantronics is creating a complete communications portfolio adding messaging systems, conferencing, telephone, email and more in a single system.
3/28/2018 1:38:26 PM
Amazon has identified a set of potentially successful products with clear value propositions and invested in modern versions of these products.
3/28/2018 1:00:00 PM
Opportunities Exist for Fast-Moving Insurers to Carve Out a Significant Competitive Advantage
3/28/2018 1:00:00 PM
Networks are increasingly moving toward a software-centric model. This movement began with hardware disaggregation. But the software, nonetheless, remained monolithic. The next step, says Metaswitch, is to move to composable networking. In line with this evolution, the company today introduced Composable Network Protocols and a CNP reseller relationship with Dell EMC.
3/28/2018 11:00:00 AM
With as much time and effort that goes into developing products, marketing them to your audience, and then pushing people through the conversion funnel from awareness to action, it would be a shame to skimp on technical support. Unfortunately, this is exactly what many businesses do.
3/28/2018 10:00:40 AM
EQUIIS Technologies, a secure mobile communications provider for the enterprise, and Zain Jordan, a digital carrier in the Middle East, have finalized a new partnership agreement.
3/28/2018 10:00:00 AM
3/28/2018 9:20:00 AM
New submarine cable projects are making waves in Latin America. Two new LATAM submarine cables went live last year. Eight more will turn up service this year with five additional expected to launch next year. And three more will follow in 2020.
3/28/2018 9:03:02 AM
The IIoT is driving a new industrial revolution - and this one's centered on the automation of industrial processes. All kinds of industries are affected, and agriculture is no exception.
3/28/2018 9:00:00 AM
Metaswitch today introduced Composable Network Protocols and a CNP reseller relationship with Dell EMC. Composable networking separates protocols - like the BGP stack - from the network operating system, explains Simon Dredge.
3/28/2018 8:58:09 AM
If you operate a contact center, chances are optimizing productivity and efficiency are daily issues to address. Workforce management is essential for proper automation of all staffing procedures, including performance monitoring, following attendance, training and development, and more. If you have yet to implement WFM software, here are some valid reasons to make the change ASAP.
3/28/2018 7:00:00 AM
Analytics can help businesses better understand their customers. That can enable them to better staff their contact centers, better outfit their field personnel, deliver more targeted marketing messages and actual solutions, and much more.
3/28/2018 7:00:00 AM
Did you know the average caller will spend approximately 1.2 years of their lives waiting on hold? This hold time is not even enjoyable. Instead, it's time wasted, sitting, being frustrated. Companies like CallSpace are around to personalize the caller experience so that this wait time is much more pleasurable making one wonder why more businesses have not invested in this service.
3/27/2018 6:37:28 PM
Atlanta Held Hostage; Unprepared City Brought to Knees
3/27/2018 6:03:08 PM
Today, Ciena unveiled a new Blue Planet policy subsystem integrating the open-source Open Networking Automation Platform (ONAP) to enhance the intelligent automation platform's capabilities and guide organizations toward a more 'adaptive' future.
3/27/2018 5:37:31 PM
The Facebook-Cambridge Analytica controversy confirms that personal privacy is at risk in the age of social media and, generally, our more connected society. And that can put other important things - like fair elections - at risk too.
3/27/2018 4:32:03 PM
Today, SaaS platform provider Connected2Fiber announced a partnership with Mosaic NetworX, a SD-WAN as-a-Service provider to accelerate time-to-market for multi-carrier circuit provisioning and the sales process, displaying the SD-WAN supply chain along the way.
3/27/2018 4:10:10 PM
Dawson College deployed the Nureva Wall in its active learning classroom, but the institute of higher learning did not stop with one. The Canadian college deployed eight, creating a 56' digital workspace making it the largest deployment of its kind.
3/27/2018 2:26:24 PM
Are you and your company interested in learning more about the IIoT to better your company's productivity? The Industrial Internet Consortium (IIC), the world's leading organization transforming business and society by accelerating the Industrial Internet of Things (IIoT), announced the publication of the Endpoint Security Best Practices white paper.
3/27/2018 12:00:19 PM
Intel Corporation announced today it is making a considerable contribution to the Akraino Edge Stack by opening major components of its Wind River Titanium Cloud Software and Intel Network Edge Virtualization SDK to the Linux community creating an open source software stack that supports high-availability cloud services optimized for edge computing systems and applications.
3/27/2018 11:40:08 AM
My phone provides me with all the same features and functions, including three-digit access to fellow employees, as people at headquarters. Companies and individual telecommuters can acquire IP and SIP phones from suppliers like Phone.com.
3/27/2018 11:10:17 AM
So why is videoconferencing for work still the exception rather than the norm? One reason may be that most people are simply more used to calling, emailing, and messaging others.
3/27/2018 10:58:23 AM
Groupthink is a dirty word. It suggests that decision by committee tends to encourage conformity, and discourage creativity and individual accountability. But, the right performance management solution can make it easier to set performance goals, and solicit the best ideas for achieving them.
3/27/2018 9:02:01 AM
The answer is to eliminate the communications and collaboration, data, and cultural and organizations silos that now exist at businesses. These silos impede customer service and productivity.
3/27/2018 8:57:39 AM
Avaya announced a partnership with Pyrios bringing 'Powered by Avaya' to New Zealand. The Software-as-a-Service stack providing flexibility fit for a medium sized business seeking cloud migration for unified communications or contact center.
3/27/2018 8:44:06 AM
Using forecasting tools can go a long way in achieving positive customer experiences and meeting key performance indicators.
3/27/2018 7:00:00 AM
Are human agents still a necessity as bots are replacing the need for a live being, saving time and resources?
3/26/2018 7:04:34 PM
GBH Global Services (GBH) announced it has forged an agreement with Logitech to build out its portfolio with Logitech's Video Collaboration solutions.
3/26/2018 6:40:02 PM
Positive scripting is the act of creating a scripts and messages around the needs and wants of customers to keep them satisfied; to sell without sounding pushy. With the right script, and by delivering it correctly, the call can go a long way.
3/26/2018 5:43:21 PM
Hosted PBX provider, GPBX, unveiled the opportunity for resellers to white-label its existing product portfolio. The newly found access, allows resellers to round out cloud services portfolio, stand out from the pack and position to pounce on a ripe market.
3/26/2018 5:30:52 PM
McLaren Formula 1 TEAM announced it selected NTT Communications' SD-WAN technology to leverage in the 20148 season, putting the solution to work to connect the McLaren Technology Centre with racing circuits spanning 21 countries.
3/26/2018 5:16:40 PM
Last weekend, Purdue University's West Lafayette campus found out firsthand how power outages can impact IT services. The school lost power Saturday evening when the line feeding the university from Duke Energy lost transmission capability. Though power was restored fairly quickly, the outage was severe enough to knock the school's IT services offline.
3/26/2018 4:11:52 PM
888VoIP and Peplink announced a partnership putting the Peplink arsenal of networking solutions, with the crux of addition being the ability to provide all the required components to build a software-defined network, into 888Voip's distribution armory.
3/26/2018 4:06:48 PM
SDN allows networks to become more flexible and programmable. And when you can program a network, you can automate it. And when you can automate a network, you can make things happen faster because you don't need human intervention to roll out a service; or identify and mitigate a security threat; or provide additional compute, network, or storage resources to a customer or application.
3/26/2018 3:16:23 PM
TMC today announced, the call for papers has opened for ITEXPO, held January 28-31, 2019 at the Greater Ft. Lauderdale/Broward Country Convention Center in Fort Lauderdale, Florida.
3/26/2018 1:39:33 PM
Telchemy has a new member to its embedded analytics suite, the VQmon/EP-VCF, directly aimed at video conferencing endpoints.
3/26/2018 1:39:12 PM
Marshall Electronics has unveiled a new channel digital audio monitor. It supports up to 64 channels of audio vertically, or two detailed audio channel horizontally. This 1RU solution features a live video confidence monitor.
3/26/2018 1:22:12 PM
Security has become an even bigger issue, but not one that's unique to cloud providers, but one that impacts every provider, business, and individual user on a daily basis. Security risk has, one might say, become a technology standard, but one that cloud providers are often better equipped to handle than most businesses.
3/26/2018 1:09:34 PM
The IoT is expanding in hundreds of new vertical directions, and upcoming events are focusing on some of the hottest: Smart City IIoT, Autonomous Vehicles and Healthcare.
3/26/2018 1:00:00 PM
The technology greets the customer with an automated messaging and routes them to the proper agent queue for their issue. However, most systems fall flat on the issue of call queues, and thereby waste an important opportunity for branding and relationship building with callers, whose full attention you have when they call you.
3/26/2018 12:42:13 PM
As the sheer volume of customer information captured through CRM continues to increase, businesses must evaluate whether they can truly capitalize on the valuable data their CRM software delivers.
3/26/2018 12:32:07 PM
Nature or nurture? This long-standing debate is about whether, and to what extent, human behavior is influenced by genetics as opposed to life experiences. We revisit the nature vs. nurture question, and how it applies to sales success.
3/26/2018 11:48:33 AM
KP Performance Antennas recently signed San Jose, California-based Streakwave Wireless as an official reseller in North America.
3/26/2018 10:30:00 AM
The average American worker spends about 4.1 hours a day checking email, which includes writing, reading, organizing, and quite honestly, probably staring blankly at the screen. As an entrepreneur, I'd guess you spend even more time than that, ranging into the 5 or 6 hour mark.
3/26/2018 10:21:57 AM
Finding ways to grow money is usually one of the top priorities that an investor has. With all of the investment opportunities out there, finding the right ones can be a bit difficult. For most people, finding a way to invest their money in a way that is easy to understand is preferable.
3/26/2018 10:18:49 AM
Zinwave, a leading global provider of Distributed Antenna System (DAS) solutions for in-building wireless, released the results of its Workplace Connectivity Survey.
3/26/2018 9:00:00 AM
Conferencing has taken on a whole new level of personalization, bringing clients and employees together in a way never before believed possible. People do not even have to be in the same country to feel as though they are one, sharing the same experience, thanks to consistent innovations. Here's what you may have missed this week; it's The Conferencing Zone Week in Review.
3/25/2018 7:01:00 AM
Unified Communications is always seeing innovations and this week was no different. In case you missed any of it, this is the perfect time for the Unified Communications Week in Review.
3/24/2018 8:01:00 AM
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