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With so many different personalities being housed under one roof, it's to be expected that everyone will have different wants and expectations from the same hotel. Some of these special services and amenities may include long-distance telephone service, high-speed Internet, television, game consoles, wake-up calls, in-room breakfasts as well as various other options.
7/31/2017 5:52:46 PM
Most recently, the benefits of video conferencing were showcased when Depo International in Minneapolis, MN decided to incorporate mobile video conferencing opportunities into its operations.
7/31/2017 5:43:20 PM
In order to hire the best agents out there, managers first need to change the contact center's atmosphere. If it's a dull place to work, even the most dedicated agents will become depressed and leave. After all, people like to enjoy their time at work.
7/31/2017 5:41:10 PM
Have you ever received a text that was meant for someone else? Maybe it was from someone's crazy ex-girlfriend that was trying to reach them. Or the text could be a coupon from a restaurant or store. You've undoubtedly received at least a few of these texts over the years. Alerts you didn't sign up for and texts from strangers have almost become the norm. But have you ever wondered why, exactly, you're receiving those texts? It turns out that the culprit is recycled numbers.
7/31/2017 5:38:12 PM
When talking about 3rd party remote call monitoring, it's easy to focus on how it benefits the agents. But what about the flip side of the coin? Call monitoring can greatly benefit consumers as well; here's how.
7/31/2017 5:36:13 PM
Meritis, a Paris-based consulting company, has been known for its valuable advice since its inception in 2007. The company specializes in finance and technology and, over time, has become one of the most respected organizations in the consulting space. However, until very recently, the company has not been taking its own advice when it comes to upgrading VoIP solutions.
7/31/2017 5:32:22 PM
Employee of the Australian Tax Office publishes details on how to hack mobile phones.
7/31/2017 5:30:12 PM
Xi'an Beilin District Science and Technology Bureau, Shaanxi Radio and Television Network Group and ThingPark China invest in transformative network
7/31/2017 4:55:24 PM
Chronicled Completes Technical Pilot Demonstrating Cryptographic Anonymous Transfer of SGTINs for Supply Chain Applications
7/31/2017 4:42:45 PM
AQUAOSO seeks to unify California's fragmented water market with a better way to trade
7/31/2017 4:39:23 PM
Capitalize on HVAC Efficiency Program accelerates 75F mission to deliver energy savings while improving comfort and indoor air quality
7/31/2017 4:30:09 PM
NewVoiceMedia announced the arrival of its Summer '17 Release, which boasts a robust integrated speech analytics solution to empower customer service and sales to find value in all interactions.
7/31/2017 4:12:27 PM
Diamond retailer De Beers opens new Canadian office with the help of AV consulting company Teatrx.
7/31/2017 4:00:30 PM
According to new figures from ABI Research, global SIM card shipments rose by 3.9 percent Year over Year in 2016 to reach more than 5.4 billion units moved, with this number expected to exceed 5.8 billion in 2020.
7/31/2017 3:40:34 PM
Unified communications solutions provider LANtelligence Inc. has introduced a new channel program to help its partners better address opportunities available due to the rise of the cloud.
7/31/2017 3:26:42 PM
Today, 8x8 continued its recent flurry of news with the announcement of a new 8x8 Virtual Office Mobile Solution, which empowers the workforce with access to communication and collaboration tools regardless of location.
7/31/2017 3:22:47 PM
In another move to turn physical sensors and related software into connected solutions, including network connectivity, two companies in the Industrial IoT (IIoT) space announced last week that they have combined forces.
7/31/2017 1:54:37 PM
The Affordable Care Act has been one of the most contentious topics in recent American politics. As President Trump and the Republican Party gear up for a renewed push to repeal and replace the ACA following an initial defeat this year, a legislative battle is brewing. Before any new vote takes place, however, Republican and Democratic stakeholders have fought to win a Narrative Battle across news and social media to shape the public's perceptions about any repeal.
7/31/2017 11:17:15 AM
In the terminology of enterprise software, an Enterprise Resource Planning (ERP) for small business means simpler and lighter business management.
7/31/2017 11:03:52 AM
Big Data is simply defined as a large collection of structured and unstructured data. This data is gathered in real time and stored for eventual analysis. Real-time analytics and big data give companies insights that can lead to better strategic business moves and decisions.
7/31/2017 10:51:17 AM
Industrial production software company Quadrature is using the Gemalto Sentinel Software Monetization solution. And Gemalto has published a case study highlighting the deployment.
7/31/2017 8:51:53 AM
2017 looks set to be the year of global ransomware attacks - a type of malware that blocks access to a computer and demands money to release it. In recent months, cyberattacks named 'WannaCry' and 'Petya' have infected hundreds of thousands of computers across the world, hitting large organizations such as Britain's National Health Service (NHS), Russian steel and oil firms Evraz and Rosneft, and Pittsburg's Heritage Valley Health System.
7/31/2017 8:39:37 AM
An online transaction is so much less personal than the interaction that happens in a face to face scenario in brick and mortar establishments. However, this does not mean that excellent customer service is not necessary. If you want to make your customers come back you have to treat them as they expect to be treated. If you want to improve customer service, here is what you may want to consider.
7/31/2017 8:31:55 AM
WebRTC offers immense benefits for the modern contact center. WebRTC, which stands for Web Real Time Communication, is a technology framework that enables voice and video communication on a Web browser or in a Mobile/Web App without a plug-in, widget or other software installations.
7/31/2017 8:25:35 AM
Welcome to the IoT Evolution Week in Review, my friends. This week, it's a smorgasbord of IIoT, IoT Awards, Security testing at Black Hat and more in this IoT Evolution Week in Review Let's get into it, shall we?
7/29/2017 8:30:00 AM
Call recording is far more than just quality assurance; from training and sales, to compliance and customer service, a robust call recording system is a sign of a modern and mindful enterprise. So, with the weekend upon us, there's no better time than the present to take a look back at the week that was in call recording news: Time for the Week in Review!
7/29/2017 7:00:00 AM
The contact center serves on the front line of customer service. Equipped with an arsenal of omni-channel contact center solutions, the space is chock full of innovation pushing the capability of the contact center to deliver on the expectations of even the most demanding customer. And, with the weekend upon us, there's no better time than the present to take a look back at the week that was in contact center solutions news: Time for the Week in Review!
7/29/2017 7:00:00 AM
Network requirements are growing at a rapid rate. Thanks to a growing IoT presence, our SaaSy reality and digital transformation (in general), more is demanded of networks than ever before. This is driving a movement toward network modernization and multi-gigabit Ethernet. And, with the weekend upon us, there's no better time than the present to take a look back at the week that was in multi-gigabit Ethernet news: Time for the Week in Review!
7/29/2017 7:00:00 AM
The network is neck deep in the midst of a rebirth. Digital Transformation is steering development in a decidedly software defined direction, as rigid architectures of the past are giving away to agile, on-demand and automated deployments and services driving industry into a new era. A shining example of some of today's innovation is in Web-scale networking. So, with the weekend upon us, there's no better time than the present to take a look at the week that was in Web-scale networking news: Time for the Week in Review!
7/29/2017 7:00:00 AM
We live in a real time world, which requires real time applications capable of supporting the speed of business. Digital transformation is taking hold across industry, and receiving a facelift as a result are communications applications. From WebRTC to the cloud, APIs and more, it is an exciting time to be covering the communications applications space. And, with the weekend upon us, there's no better time than the present to take a look back at the week that was: Time for the Week in Review!
7/29/2017 7:00:00 AM
Digital transformation is taking hold. Form the conference room to the contact center the benefits are plenty, and its cloud computing playing a central role in the evolution at hand. In unified communications, the news is coming fast and furious, and with the weekend upon us, there's no better time than the present to take a look at the week that was in unified communications: Time for the Week in Review!
7/29/2017 7:00:00 AM
Mobile network operator Vivo Brazil is using Sandvine's OutReach solution to support customer care, marketing, and sales for its Vivo App Store.
7/28/2017 3:40:49 PM
Accenture and Pegasystems Inc. have joined forces to deliver a cloud-based marketing solution for communications service providers.
7/28/2017 3:31:55 PM
In a case of absolutely inopportune timing, a construction crew cut an electric transmission line, causing power to be cut to Ocracoke and Hatteras islands in North Carolina's Outer Banks. PCL Construction was working on a new bridge connecting the Outer Banks to the mainland.
7/28/2017 2:59:40 PM
Mitel announced yesterday that it's acquiring ShoreTel, after all. Three years after a failed attempt at the same deal, Mitel gets a discount in the neighborhood of $100 million for the right to call itself the No. 2 player in the growing UCaaS market, slipping between market leader RingCentral and 8x8.
7/28/2017 2:51:30 PM
Touchstone Technologies now offers a hosted version of its voice and unified communications monitoring and testing solutions.
7/28/2017 2:44:39 PM
Zipit's IoT Platform Honored for Innovation in Advancing IoT Security
7/28/2017 2:36:52 PM
Ameren's energy-focused startup program is aimed at innovating for customers
7/28/2017 2:26:22 PM
Updates to Cloud Security Alliance cloud certificate reflect evolving cloud landscape and the need for qualified security professionals.
7/28/2017 2:17:37 PM
In a recent release, Mize and AER Manufacturing have announced that AER has selected Mize Warranty Software to optimize their Warranty Management.
7/28/2017 2:03:19 PM
New report from TMR touts rise of IIoT, lead by GE and IBM
7/28/2017 1:52:17 PM
Call Flow has tapped ADTRAN Inc. to provide equipment for its symmetric multi-gigabit fiber to the home effort.
7/28/2017 1:44:30 PM
Numonix was honored with 2017 Communications Solutions Product of the Year Award for the innovation in the RECITE interaction recording solution. RECITE separated from the pack with its Mobile Call Recording and Intelligent Routing Recording method for Skype for Business.
7/28/2017 1:21:03 PM
The Ethernet Alliance this week announced a handful of new members.
7/28/2017 12:55:58 PM
Numonix was honored with 2017 Communications Solutions Product of the Year Award for the innovation in the RECITE interaction recording solution. RECITE separated from the pack with its Mobile Call Recording and Intelligent Routing Recording method for Skype for Business.
7/28/2017 12:53:33 PM
While there's been a unprecedented push towards social media marketing - and for good reason, given the growth of Twitter, LinkedIn, Facebook, Instagram, and other social applications as business tools - email, the tried and tested medium remains a crucial component to any influencer strategy.
7/28/2017 12:25:59 PM
In a recent release, Touchstone Technologies has announced what it's calling a powerful and affordable solutions suite for customers' short and long-term testing needs in the Cloud VoIP and Unified Communications (UC) world.
7/28/2017 12:17:09 PM
nexogy Secures Multi-Year Contract to Provide Cloud Communication and Managed Services to a Leading Primary Care Health Center in South Florida
7/28/2017 12:15:45 PM
Power outages are a nuisance, regardless of when or why they occur. They disrupt activities at home and halt workflows at businesses, often resulting in lost revenue opportunities. While weather and fallen trees and branches are, by far, the most common causes of outages, which can last hours or even days, it seems there is a growing battle between utilities and animals, as critters or all shapes and sizes are finding creative ways of circumventing protective measures, and are creating unexpected and unpredictable outages nationwide.
7/28/2017 12:12:37 PM
Qualys Inc. has come out with a new tool called CloudView that allows organizations to better understand their compliance and security relative to popular public cloud infrastructure providers.
7/28/2017 10:57:41 AM
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