TMCnet News
Insights, the New AI-Powered Business Intelligence Tool from Calabrio, Accelerates Conversion of Data into Actionable IntelligenceToday Calabrio, the workforce performance company, introduced Insights, a cutting-edge business intelligence (BI) solution embedded in Calabrio ONE. Calabrio ONE is the only workforce engagement management (WEM) solution with artificial intelligence (AI)-powered analytics and BI built into its core, and the Insights update is the latest in Calabrio's pipeline of innovative WEM solutions. "Contact centers need fast, accurate and informative results to improve performance," said Joel Martins, CTO and Interim CEO of Calabrio. "Insights speeds up the process of transforming analytics into impact, providing accessible, actionable information and a faster return on investment." To improve contact center performance, organizations need to understand their data well. Using the industry's latest cloud technology, Insights provides access to more features faster and accelerates self-service and AI-driven knowledge for everyone. Functionality that makes Insights unique includes:
About Calabrio Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement, and business intelligence solutions into a cloud-native, fully integrated suite that adapts to your business. Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners. Follow us on LinkedIn. Follow us on X.
View source version on businesswire.com: https://www.businesswire.com/news/home/20240507568191/en/ |