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HTC Global Services and Intelledox Announce Partnership to Solve Customer Experience Challenges in Digital Transformation
TROY, Mich., Jan. 17, 2018 /PRNewswire/ -- HTC Global Services (HTC) announced today that it has partnered with Intelledox, a global software provider focused on bringing digital transformation to everyday customer interactions across the enterprise. HTC, a leading US-based provider of IT and Business Process Services will provide expert system integration, analytics, and technical support to enterprises by leveraging the Intelledox Infiniti platform.
Customers today demand relevant, fast and easy digital interactions. Meanwhile, most companies have dozens or even hundreds of paper or fillable PDF forms to collect data for customer quotes, applications, claims, and service requests. The manual processes are slow, inefficient and lead to customer frustration and form abandonment – not to mention being prone to security risks.
Built on Microsoft technologies, the low-code, solution-ready Intelledox Infiniti platform enables companies to provide a 100% digital customer experience. As a partner, HTC will design, develop, deliver, deploy, and implement solutions using the Intelledox platform, spanning customer acquisition, onboarding and service use cases.
Together, the solutions from HTC and Intelledox will empower organizations to:
- Collect data from customers and agents – as well as third-party data sources – via an intuitive digital interaction instead of traditional forms
- Onboard customers faster and easier, eliminating the need for rekeying data
- Deliver customer communications in real time in multiple outputs, such as industry-standard forms, Word documents, PDFs, SMS or email messages, and other formats
- Integrate with digital signature solutions to speed transaction time and support compliance
- Connect front-end experiences with CRM and core sysems of record to leverage known customer information and extend IT investments
"The innovative and modern approach from Intelledox effectively meets the customer demands for digital solutions," said Steve Vernia, Director of Business Development for HTC. "Our partnership with Intelledox will accelerate the pace of digital transformation with our clients and we're excited about building solutions for them that surpass their expectations."
"The combination of our Infiniti platform and HTC's technology expertise will make it significantly easier for organizations to modernize and simplify business transformation in the front office," said Rodney Frye, President of Intelledox North America. "We're looking forward to working with HTC as a trusted partner to bring these strategic ideas to market."
About Intelledox
Today's customers demand efficient and intuitive digital experiences and Intelledox delivers. Through its solution-ready Infiniti platform, Intelledox enables customer-focused businesses and governments to transform customer interactions into adaptive digital journeys, from acquisition to onboarding to service. With North American Headquarters located in Dallas, Texas, Intelledox has offices in New York, Toronto, London, Singapore, Sydney and global headquarters in Canberra, Australia. More than 140+ global customers and millions users trust the Infiniti platform. Learn how Intelledox Infiniti uniquely combines next-generation forms, experience-driven workflow and on-demand, customer communications management at http://www.intelledox.com.
About HTC Global Services (HTC)
HTC is headquartered in Troy MI and brings over 27 years of IT and BPO experience in providing cost effective and innovative services across domains for Global 2000 customers. HTC is focused on the Financial and Insurance industry, with significant percentage of HTC revenue from services provided to the BFSI customers. HTC has extensive expertise in Digital Transformation, helping customers move to the digital age by influencing customer experience, business innovation, and business efficiency. HTC's quality and information security processes are compliant to SEI CMM Level 5, ISO 9001, ISO 27001 and PCI DSS standards. HTC has a strong global client presence, and large IT and BPM delivery centers, talented professionals, and capabilities across multiple technologies, platforms and domains. For more details, visit: http://www.htcinc.com
Media Contact:
Karen Oakland, Intelledox
[email protected]
(888) 576 6428 ext. 700
Steve Vernia, HTC Global Services
[email protected]
219-781-4333
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SOURCE HTC Global Services
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