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8x8 Eliminates the Gap between Telephony, UC and Contact Center Users across the Enterprise with Single Sign on and Shared Presence over a Common Cloud Communications Platform8x8 (News - Alert), Inc. (NASDAQ:EGHT), a provider of cloud-based unified communications and contact center solutions, today announced the availability of a cohesive, tightly integrated cloud communications solution that amalgamates telephony, unified communications (UC) and contact center users across the enterprise with single sign on and shared presence over a common underlying platform. With the integrated 8x8 Virtual Office and Virtual Contact Center solution, CIOs can free up additional IT resources to focus on core business objectives by not having to manage disparate telephony and contact center services. Call center agents benefit from having ready access to company experts outside of the call center and non call center employees can now easily reach the call center using common presence information and click to dial just as they would for anyone on the 8x8 UC service. "By integrating core business telephony and contact center functionality onto a single cloud-based platform with single sign on and shared presence, 8x8 has not only simplified the communications infrastructure that burdens so many businesses today, it has enhanced the value businesses derive from its solution set by providing a path to improved customer engagement," said Keith Dawson (News - Alert), Practice Leader, Customer Engagement at Ovum. "The ability for a call center agent to tap into the company's expertise when interacting with customers can have a dramatic effect on first call resolution and overall customer satisfaction." The 8x8 Virtual Office/Virtual Contact Center solution offers:
Mr. Verma continued, "This latest product release shows how 8x8 is innovating in the cloud communications space. The combination of these historically separate components will enable us to launch new features and capabilities that are not available in solutions that treat these technologies as separate, distinct platforms." 8x8 will begin roll out of the new platform to existing customers prior to the end of the first calendar quarter. About 8x8, Inc. 8x8, Inc. (NASDAQ:EGHT) is the trusted provider of secure and reliable cloud-based unified communications and virtual contact center solutions to more than 40,000 businesses operating in over 40 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX (News - Alert) hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. For additional information, visit www.8x8.com, or www.8x8.com/UK or connect with 8x8 on Google+, Facebook, LinkedIn and Twitter.
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