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TMC Announces Recipients of the 2014 CUSTOMER Magazine TMC Labs Innovation Award
[September 23, 2014]

TMC Announces Recipients of the 2014 CUSTOMER Magazine TMC Labs Innovation Award

TMCnet News

Award recognizes products and services that meet the highest standards of excellence

Norwalk, CT, September 23, 2014 - TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2014 CUSTOMER Magazine TMC (News - Alert) Labs Innovation Award, presented by TMC and CUSTOMER magazine.

The CUSTOMER Magazine TMC Labs Innovation Award honors products that demonstrate raw innovation, unique features, and significant contributions toward improving communications technology. TMC Labs chooses only a few select products considered the best-of-the-best in contact center, call center, and CRM solutions.

'We are excited to announce the winners of the 2014 CUSTOMER Magazine TMC Labs Innovation Award.  The award recognizes companies, products, and services which are enriching the customer experience,' said Rich Tehrani, CEO, TMC. "I look forward to seeing future innovation from these companies as they continue to contribute to the development of the customer relationship."

The results are published in the September 2014 issue of CUSTOMER Magazine.

2014 CUSTOMER Magazine TMC Labs Innovation Award Winners:



ac2 Solutions, Inc.

Advanced Workforce Optimization (AWO) Portal

Astute Solutions

Astute SRM


Calabrio ONE

Cicero Inc.

Cicero Discovery


Confirmit Horizons Version 18

Drishti-Soft Solutions Pvt Ltd

Ameyo Communications Suite


Empirix Conference Bridge Monitoring Solution

HP Autonomy

HP Qfiniti / HP Explore

Mattersight Corporation

Mattersight® Predictive Behavioral Routing

RightAnswers, Inc.

RightAnswers SmartService




Votacall Viper

For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide.  Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit  

About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, CUSTOMER, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk (News - Alert) World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; CUSTOMER Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress, StartupCamp; Super Wi-Fi & Shared Spectrum (News - Alert) Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo III; and more. Visit TMC Events for additional information.

TMC Contact                                                                                                     
Rebecca Conyngham
Marketing Manager
203-852-6800, ext. 287

Edited by Maurice Nagle

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