|[October 09, 2013]
Jacada Customer Service Solutions Now Rated "Avaya Compliant"
ATLANTA --(Business Wire)--
Inc., a leading global provider of customer service technology
designed to simplify the interaction between businesses and their
customers, today announced that its Jacada (News - Alert) Agent Scripting, Jacada
Workspace™ Agent Desktop, and Jacada Visual IVR products are compliant
with key contact center solutions from Avaya (News - Alert), a global provider of
business collaboration and communication software and services.
Agent Scripting, Jacada
Workspace Agent Desktop, and Jacada
Visual IVR help businesses enhance customer service experience
across multiple touch points with their customers. The applications are
now compliance-tested by Avaya for compatibility with Avaya as follows:
Jacada Workspace Agent Desktop 6.2 with Avaya one-X® Agent
Jacada Agent Scripting 6.0 with Avaya one-X® Agent 2.5
Jacada Visual IVR 1.0 with Avaya Aura® Experience Portal 6.0
"Jacada is a veteran leader in the customer service industry with over
20 years of experience in innovating and enhancing customer service
technology and solutions for leading organizations worldwide," said Guy
Yair, Co-CEO, Jacada. "Combined with Avaya's offering, we are confident
businesses will benefit from efficiencies in their customer service
offering, while providing their customers an improved and consistent
customer experience across multiple customer touch points."
Jacada is a Technology Partner in the Avaya DevConnect (News - Alert) program-an
initiative to develop, market and sell innovative third-party products
that interoperate with Avaya technology and extend the value of a
company's investment in its network.
As a Technology Partner, Jacada is eligible to submit products for
compliance testing by the Avaya Solution Interoperability and Test Lab.
There, a team of Avaya engineers develops a comprehensive test plan for
each application to verify whether it is Avaya compatible. Doing so
enables businesses to confidently add best-in-class capabilities to
their network without having to replace their existing
infrastructure-speeding deployment of new applications and reducing both
network complexity and implementation costs.
"Technology partners like Jacada are helping customers increase the
value of their Avaya solution by enhancing call center operations," said
Eric Rossman (News - Alert), vice president, Developer Relations, Avaya. "Customers who
deploy Jacada alongside their Avaya solution experience reduced Average
Handle Times (AHT), lower Agent training times, and an improved customer
Avaya is a global provider of business collaboration and communications
solutions, providing unified communications, contact centers, networking
and related services to companies of all sizes around the world. For
more information please visit www.avaya.com.
Jacada solutions help organizations improve their customer experiences
and reduce their operational costs. Jacada enables organizations to
deliver advanced customer and agent interactions by implementing
cutting-edge mobile customer service and visual IVR solutions, agent
desktops, and process optimization tools. Customers can benefit from an
improved customer service experience at every touch point with the
organization, whether at the call center, on the mobile, or at the
retail store. Jacada projects often deploy in less than six months, and
customers often realize a complete return on investment within 12 months
of deployment. Founded in 1990, Jacada operates globally with offices in
Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel.
More information is available at www.Jacada.com.
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