[June 18, 2013] BNP Paribas Bank Polska selects FICO Adeptra Risk Intervention Manager Tweet Jun 18, 2013 (Datamonitor via COMTEX) -- BNP Paribas Bank Polska has used FICO Adeptra Risk Intervention Manager, part of the FICO Adeptra Mobile Services Platform, to engage with delinquent customers and improve collections success. "The main problem in collections is the lack of dialogue with customers, which makes it nearly impossible to negotiate debt repayment," said Agnieszka Kunkel, director of the collections department in BNP Paribas Polska SA. "The FICO Adeptra mobile service is an innovative and customized solution that enables us to use all communication channels as part of a very specific strategy assigned to each customer segment. Using the FICO Adeptra managing and reporting tools, we are able to decide which strategy should be applied to whom, and how we will communicate with different customers and segments." BNP Paribas Bank Polska considered implementing an automated interactive voice response (IVR) system that the bank already owned, but instead chose the FICO Adeptra solution for its greater capabilities. BNP Paribas Bank Polska has used the FICO Adeptra solution in the early stage of the debt recovery process for more than a year, using voice and SMS to contact customers on their landline and mobile phones. The bank is now considering using FICO Adeptra mobile solutions to engage customers at other points of the relationship, such as when potential fraud is detected. "Our long-term analysis clearly shows that improving the timeliness and channel of customer contact has had a positive effect on the number of promise-to-pay declarations and cash collected," Kunkel reported. "This directly translates to improvements in the efficiency of the recovery process and the bank's financial results." With the FICO Adeptra Mobile Services Platform, businesses can communicate with customers instantly using their preferred channel to resolve such important matters as identifying whether a credit transaction is fraudulent, confirming a payment plan, and fixing customer service issues. FICO then feeds this information back to the business's host system in a closed-feedback loop that improves risk management and future communications success. FICO purchased Adeptra in 2012. http://www.datamonitor.com Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon [ Back To TMCnet.com's Homepage ]