[June 17, 2013] Genesys Launches Genesys Cloud Tweet Jun 17, 2013 (Close-Up Media via COMTEX) -- Genesys, a provider of customer engagement and contact center solutions, launched Genesys Cloud, a new portfolio of cloud solutions for contact centers and customer engagement. According to a release, Genesys Cloud addresses the unique customer engagement needs of companies of all sizes - from small and mid-sized businesses requiring simplicity and speed to large enterprises requiring highly scalable and customized environments. Genesys Cloud consists of two offers: the newly available Platform On-Demand, which delivers the full capabilities of the Genesys platform from the cloud; and Solutions On-Demand, which delivers the recently acquired Angel cloud solutions for smaller contact centers and interactive voice response (IVR) for self-service. "Today's announcement signals a major disruption in the market for cloud-based contact center solutions," said Paul Segre, President and CEO, Genesys. "Through exciting acquisitions and internal innovation, Genesys has aggressively expanded its range of cloud solutions to ensure companies of all sizes can take advantage of world-class customer engagement combined with the benefits of rapid deployment and ease of use enabled by the cloud." "Genesys Cloud Platform On-Demand is a critical new addition to our portfolio of cloud offerings, adding to our well established Solutions On-Demand business, as well as our long-standing business with cloud partners worldwide," said David Rennyson, EVP and General Manager, Genesys Cloud Solutions. "With this addition, Genesys offers the industry's broadest choice of cloud solutions for contact centers and customer engagement, enabling companies to deliver an optimized customer experience via the delivery model of their choice." More product information: www.genesyslab.com/products/cloud.aspx ((Comments on this story may be sent to [email protected])) [ Back To TMCnet.com's Homepage ]