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Healthcare Organizations Choose Avaya Collaboration Solutions to Improve Delivery of Patient Care
SANTA CLARA, CA, Feb 25, 2013 (MARKETWIRE via COMTEX) --
-- Franciscan Alliance and Sisters of Charity implement Avaya solutions
to evolve and succeed in new era of healthcare
-- Avaya to spotlight latest innovations in telemedicine, healthcare
mobility and proactive outreach technologies at HIMSS 2013 event,
March 3 - 7 (Booth # 6846)
As new workplace demands transform the healthcare industry, more
healthcare organizations are seeking innovative ways to streamline
costs and processes, while enhancing patient experiences. This
includes healthcare companies that have chosen Avaya collaboration
solutions to overcome challenges such as the acceleration of
Accountable Care Organization (ACO) models after healthcare
legislation, and the need to address mobility and business continuity
requirements in a new era of healthcare.
Avaya will be demonstrating solutions to meet these challenges at the
2013 HIMSS Conference and Exhibition in New Orleans, La. (Booth no.
6846). This includes advancements in healthcare mobility and
proactive outreach -- and a new telemedicine solution with Avaya
partner GlobalMed. Based on Scopia video collaboration technologies,
this solution addresses the 'Rural Health' initiative and improves
patient outcomes by enabling healthcare practitioners to visit
patients at their home, and use videoconferencing devices and cloud
workflow to collaborate and conduct exams with specialists in another
location.
Healthcare Companies Evolving with Avaya Technology
Two healthcare
organizations that have recently chosen Avaya collaboration solutions
to evolve communications are Franciscan Alliance, a 13-hospital
health system that includes clinics, home health services and doctors
serving Indiana and Illinois, and Sisters of Charity Health System,
owner of four hospitals in Ohio and South Carolina. The Avaya Connect
channel partner for these implementations was Integration Partners.
Franciscan Alliance
The evolution of healthcare requires that
organizations optimize health system performance. To address the
challenges of enhancing patient experience of care, improving the
health of populations and reducing the per capita cost of healthcare,
Franciscan Alliance is simplifying and future-proofing their
infrastructure with solutions from Avaya. Their Avaya Virtual
Enterprise Network Architecture (VENA) is reinforced with high-level
security, QoS and disaster recovery capabilities, and was implemented
with zero downtime -- a critical factor that keeps hospital
operations seamless and uninterrupted when evolving communications
needs. With this approach, Franciscan Alliance can decrease costs by
reducing hardware and configuration needs, while driving
affordability requirements.
Sisters of Charity
To ensure continuous support for advanced
applications, Sisters of Charity turned to an Avaya Aura(R) SIP-based
platform, gaining a strong foundation for evolving communications and
collaboration in an ever-changing, highly regulated industry. Key
applications range from "smart bed" capabilities that monitor health
at a patient's bed to mobility features that address "Bring Your Own
Device" (BYOD) needs for staff. These applications require an
infrastructure that is open, flexible and highly-reliable, and which
enables increased connectivity to various devices (e.g., fax,
wireless devices, tablets, and smart beds). Sisters of Charity's
network also enables support for Avaya Mobile Activity Assistant, a
HIPAA-compliant application that enables staff to consolidate
communications such as nurse call alerts, critical result
notifications, and stat requests onto their mobile device.
Future plans include connecting contact centers in three locations
using Avaya Aura. This will drive redundancy and failover, and help
families and suppliers gain continuous access to hospital staff,
personnel and patients, even in the event of a network disruption.
Avaya Solutions at HIMSS 2013
Avaya will spotlight these healthcare
collaboration solutions at the show:
-- Avaya Telemedicine Solutions showcases a Telehealth solution with
Avaya partner GlobalMed, which addresses the 'Rural Health' initiative
to improve care in underserved communities. The solution combines
GlobalMed's FDA-listed exam station with Avaya's Scopia video
technology to enable face-to-face video interaction between a
practitioner in a patient's home or remote clinic and a specialist at
a primary site. High-quality exams and patient communications can be
handled remotely, and captured images can be sent to primary sites
with patient information embedded. This integrates into a health
provider's device mobility strategy delivering real-time patient and
provider collaboration.
-- Avaya Mobile Activity Assistant enables staff to consolidate
communications into one mobile device strategy using presence, voice
and text capabilities -- ideal for nurses and staff on-the-go. This
provides a fast way to integrate and deliver Meaningful use and other
real-time patient data to an entire care team, while removing the
constraints of hospital communications systems.
-- Avaya Proactive Outreachfor Healthcare uses technology to
communication-enable patient and business processes that improve
outcomes and help control costs. These solutions help by addressing
processes around appointment reminders, resulting in lowered 'no-show'
rates. It can also reduce preventable readmissions by proactively
following up to improve outcomes.
Quotes:
"We're embarking on a journey to increase quality and decrease costs,
and our entire infrastructure needs to serve all the challenges that
come along with that. An Avaya network provides us the flexibility
and reliability to support our rapidly evolving organization. We can
speed delivery of medical images and other important high-bandwidth
documents. Plus, implementations occur quickly, which is essential to
a hospital's smooth operation. Avaya helped us lay out a vision, and
it worked better than expected."
--Glenn Berryman, Director
Infrastructure & Operations, Franciscan Alliance Information Services
"Avaya is one of the few organizations that can come in, listen to
exactly what our needs are and develop a comprehensive solution for
us. By providing our health system with a strong communications
foundation, we can increase connectivity to various types of
collaboration devices and prepare to meet increasing mobility
requirements. This is achieved with redundancy capabilities and a
streamlined communications approach, which gives us the flexibility
to respond to regulatory shifts and changes without uprooting full
systems."
--Paul Jones, Chief Technology Officer for Sisters of
Charity
"We are excited to partner with Avaya as part of a collaborative
effort to enhance telemedicine delivery and patient-doctor
interaction. Avaya's premium-quality video, network and systems
technology provides the necessary functionality that complements our
integrated telemedicine solutions. Our collaboration with Avaya will
enable our clients to achieve greater efficiencies in service
delivery, improved clinical outcomes, and tangible value for
healthcare providers."
--Joel E. Barthelemy, Founder and Managing
Director of GlobalMed
Additional Information:
The number of patients with Accountable Care
Organization arrangements with at least one payer is now between 37
and 43 million.(1) (source: consulting firm Oliver Wyman)
(1) Based on February 2013 report from consulting firm Oliver
Wyman
Tags:
Avaya, unified communications, healthcare, healthcare
IT, contact center, collaboration, telehealth, videoconferencing,
GlobalMed
About Avaya:
Avaya is a global provider of business collaboration
and communications solutions, providing unified communications,
contact centers, networking and related services to companies of all
sizes around the world. For more information please visit
www.avaya.com.
About GlobalMed:
GlobalMed is the worldwide leader in the
development and integration of the new generation of healthcare
delivery systems, enabling lowered costs, increased access and
continuity of care, and improved patient satisfaction. For more
information, please visit www.globalmed.com.
Certain statements contained in this press release are
forward-looking statements. These statements may be identified by the
use of forward-looking terminology such as "anticipate," "believe,"
"continue," "could," "estimate," "expect," "intend," "may," "might,"
"plan," "potential," "predict," "should" or "will" or other similar
terminology. We have based these forward-looking statements on our
current expectations, assumptions, estimates and projections. While
we believe these expectations, assumptions, estimates and projections
are reasonable, such forward-looking statements are only predictions
and involve known and unknown risks and uncertainties, many of which
are beyond our control. These and other important factors may cause
our actual results, performance or achievements to differ materially
from any future results, performance or achievements expressed or
implied by these forward-looking statements. For a list and
description of such risks and uncertainties, please refer to Avaya's
filings with the SEC that are available at www.sec.gov. Avaya
disclaims any intention or obligation to update or revise any
forward-looking statements, whether as a result of new information,
future events or otherwise.
Follow Avaya: Twitter, Facebook, YouTube, LinkedIn
Media Inquiries:
Jonathan Varman
908-953-6432
jvarman@avaya.com
SOURCE: Avaya Inc.
mailto:jvarman@avaya.com
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