COCC Teams with ORCC to Deliver Next Level Integration for Digital Banking Services
Feb 25, 2013 (Close-Up Media via COMTEX) --
COCC and Online Resources Corp. have formed a strategic partnership to deliver integration between digital banking and other banking services available from community banks and credit unions.
According to a release, the resulting platform will open the door to a broad range of services that will position COCC clients for the next level of productivity gains and service advantages in the years ahead.
"Today's agreement with Online Resources Corp. enables us to execute our long-term vision of deeper, richer integration of digital banking services for our clients and the industry at large," said Richard A. Leone, President and CEO of COCC. "Working together, our two firms will resolve one of banking's most complex issues - keeping digital banking in synch with all other channels and services. With our next level integration of Online Resources' Architect product and our advanced INSIGHT core processing platform, COCC is uniquely positioned to deliver an ongoing stream of innovative and cost-effective banking services for years to come."
COCC will leverage its core processing platform with Online Resources' Architect technology and bill pay services to deliver a truly holistic view of banking interactions via a broad range of banking channels. The resulting digital banking platform, hosted by COCC, will use the INSIGHT core system as the single source of record, eliminating the need for separate databases and daily routines to keep both systems in synch. Without these processes, bank customers and credit union members will see the same balances and account details across all banking channels, reducing the number of calls fielded by call centers. In addition, customers and members will no longer be re-directed away from their institutions' websites to separate digital banking sites. All digital banking services will be available from the institution's Internet domain.
The Company also noted, next level integration between digital banking and the core platform opens the door to more complete and immediate fraud analytics and alerts, CRM and target marketing, and the most responsive and secure commercial services available from any financial institution. This will enable COCC clients to enhance the profitability of their Internet Banking channel.
"Our unique, 360 degrees views of customer data and the overall customer experience will truly revolutionize the digital banking platform," said Leone. "As our clients deploy the many features of our digital banking product, millions of U.S. consumers will benefit from our vision of digital banking as a dynamic, high value, cross-channel engine of bank services. This experience is vital to maintaining our clients' service advantage, which is the bedrock of their success."
"We are extremely pleased to be working with one of the most trusted and innovative core providers in the industry," said Stephen W. Ryan, Executive Vice President of Software Solutions and Services for Online Resources. "The combination of COCC's advanced core platform and the flexibility, customizability and extensibility of our Architect toolset will enable COCC's financial institution customers to manage powerful multi-channel capabilities with far less complexity. We look forward to leveraging this exciting partnership to take the banking industry to the next level of service excellence."
COCC is a core processing service for financial institutions throughout the northeastern United States.
Online Resources Corp. powers financial interactions between millions of consumers and the company's financial institution and biller clients.
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