[February 22, 2013]

Research and Markets: North American CXO Investment Plans for Managed and Hosted Communications and Collaboration Services - 2013

Research and Markets (http://www.researchandmarkets.com/research/fc3xrx/north_american) has announced the addition of Frost & Sullivan's (News - Alert) new report "North American CXO Investment Plans for Managed and Hosted Communications and Collaboration Services" to their offering.

Rapid technology evolution and the proliferation of unified communications and collaboration (UCC) tools are increasing the cost and complexity of managing and upgrading the enterprise information and communications (ICT) infrastructure. Most businesses perceive their ICT infrastructure and IT operations as relatively ineffective in enabling the organization to pursue broader business objectives. Opportunities are available for hosted and managed service providers to relieve some of the burden on in-house IT staff and enable them to focus on more strategic tasks, thus helping customer organizations gai a competitive advantage.

Business and Technology Challenges

- Rapid technology evolution and the proliferation of UCC tools are increasing the cost and complexity of managing and upgrading the enterprise information and communications (ICT) infrastructure.

- Opportunities are available for hosted and managed service providers to relieve some of the burden on in-house IT staff and enable them to focus on more strategic tasks, thus helping customer organizations gain a competitive advantage.

Hosted, Managed, and Implementation/Integration Services Adoption and Perceptions

- Hosted services deliver significant benefits to small businesses and large distributed organizations such as those in the retail, financial services, and hospitality industries, where adoption is the highest.

- Businesses identify the leading telcos (AT&T (News - Alert) and Verizon) as their primary UCC providers. Existing relationships and trust lay the foundation for future adoption of hosted, managed, and implementation/integration services from these providers.

Budgets

- Businesses spend as much on maintenance and support costs as they do on new technologies and tools. This indicates an opportunity for hosted and managed service providers to help customers lower maintenance and support costs and thus free up more funds for advanced technologies and tools.

- CEOs have significantly larger influence on UCC budgets than other decision makers within customer organizations. Therefore, hosted and managed service providers must involve the CEO in the discussions of their services' benefits.

For more information visit http://www.researchandmarkets.com/research/fc3xrx/north_american

Source (News - Alert): Frost & Sullivan

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