|[February 20, 2013]
Spanlink Communications Introduces OnGuard Managed Services
MINNEAPOLIS --(Business Wire)--
Communications, a leading Cisco
contact center and customer collaboration solutions partner, today
its new support and managed services offering. OnGuard offers
maintenance, proactive monitoring and managed services for Cisco (News - Alert)
collaboration and contact center solutions, resulting in minimized risk
and maximum uptime for contact centers and businesses of all sizes.
"We've spent the last ten years building a legacy of customer-first
support services for Cisco contact centers of all types," said Mark
Langanki, Spanlink's (News - Alert) executive vice president of engineering and
operations. "OnGuard is a culmination of our technical
expertise and acute understanding of the customer experience. We are
fully invested in the success of our customers' Cisco solutions, and
OnGuard helps us protect this investment."
OnGuard was developed specifically for monitoring and maintaining Cisco
solutions and third-party applications that integrate in to the Cisco
environment. OnGuard offers:
Easy and seamless support: Spanlink serves as the single
provider contact if something goes wrong, and the engineer who answers
the call stays on the case until the issue is resolved. Level 1
severity issues are typically addressed within an hour of the initial
Transparent and timely communication: OnGuard has automated
systems that keep all parties informed when tickets are open, ensuring
the appropriate people know exactly what is happening as Spanlink
addresses an issue.
Issue prevention: Spanlink is the only Cisco integrator with
technology that can catch errors before they cause outages and
System optimization: OnGuard can identify areas for recommended
improvements, help manage capacity and plan for the future.
There are two levels to Spanlink's OnGuard Managed Services offering.
The base level of OnGuard is Maintain, and the a la carte level is
Manage. Maintain is made up of services and products that work together
to keep a customer's communication solutions up and running smoothly.
OnGuard Maintain can be combined with add-on options from OnGuard
Manage, which offers a number of services that can be tailored to meet
the specific needs of individual businesses and contact centers.
Together, both levels enable customers to either augment their IT staff
or reduce their operating expenses.
"Less than one percent of Cisco partners have achieved the Cisco Master
Service Provider Certification for cloud and managed services. This
expertise, combined with the Spanlink
Guarantee, provides our customers with unparalleled confidence in
the support we provide," said Langanki. "We guarantee results and peace
of mind at the same time."
Spanlink has a 95 percent customer retention rate and is recognized by
Cisco for Customer Satisfaction Excellence with a 4.75 out of 5 rating
in customer satisfaction on each support case.
About Spanlink Communications, Inc.
Spanlink Communications is a leading provider of Cisco Collaboration and
Contact Center solutions. With 25 years' experience, Spanlink helps
companies exploit the benefits of virtual unified communications
networks for business transformation. Spanlink applies expert advising,
deployment, integration and managed services to tailor each customer's
solution and support plan to its business needs for transformational
business improvements in productivity, efficiency and customer
satisfaction. Spanlink is a Master certified Cisco partner serving
mid-size businesses and large enterprises. Find news and information at www.spanlink.com.
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