[February 20, 2013]

Allegiance VoCFusion 2013 Turns Data into Dollars with Keynote by Nate Silver

Customer experience and Voice of Customer professionals will join with industry experts to discover how to turn data into insight at VoCFusion 2013 on May 14 to 17, 2013, at the Cosmopolitan Hotel in Las Vegas. Sponsored by Allegiance, Inc., a provider of VOCi (Voice of Customer Intelligence) technology and services, VoCFusion offers inspiring speakers, informative workshops, peer networking and panel discussions about how organizations can get closer to customers and employees, improve customer retention and increase revenues.

Noted political forecaster and best-selling author Nate Silver will kick off the event with a keynote presentation "Powerful Prediction Through Data Analytics." Silver first gained national attention during the 2008 presidential election when he correctly predicted the results of the primaries and the presidential winner in 49 states. Today, he runs The New York Times award-winning political website FiveThirtyEight.com, where he publishes a running forecast of current elections and hot-button issues. He is also widely known as the author of the best-selling book The Signal and the Noise.

VoCFusion features more than 60 sessions, including keynote presentations, panel discussions, case study presentations, workshops, hands-on training and industry certifications from leaders in their fields. Notable speakers include Adam Edmunds, Founder, Allegiance (News - Alert); Terry Cain, Vice President, Global Customer Engagement, Avnet; Matt McNerney, President, Ipsos Loyalty; Barbara Porter, Executive Director Advisory Services and Customer Experience, Ernst & Young; Bruce Temkin, Customer Experience Expert and Strategist; Cole Nussbaumer, Manager, People Analytics Team, Google (News - Alert).

"This event -- which is the largest VoC event in the world -- has something for everyone," said Allegiance CEO Carine Clark. "Every customer-focused professional who wants to engage customers and employees, act more quickly on feedback and increase retention using the latest innovations and best practices will benefit from this thought-provoking evet."

In addition to Allegiance, VoCFusion 2013 is supported by many sponsors, including Ipsos Loyalty, the world's third largest market research company, CRMXChange, Quirks, and Survey Magazine.

Registration and Information: To register for VoCFusion 2013, to find out more about this year's speakers, and to see the conference agenda, please visit http://www.VOCFusion.com.

Allegiance Supporting Resources

1. Allegiance press room <http://www.allegiance.com/news/press.php>
2. Voice of the Customer Blog <http://blog.allegiance.com>
3. Become a Fan of Allegiance on Facebook<http://www.facebook.com/pages/South-Jordan-UT/Allegiance-Inc/87289901462>
4. Follow Allegiance on Twitter <http://twitter.com/allegiancetweet>
5. Allegiance customer success stories and white papers <http://www.allegiance.com/resources/document-library.php>

About Allegiance, Inc.

Allegiance, Inc. helps companies translate customer insights into actionable business intelligence. Using Voice of Customer intelligence (VOCi™), Allegiance combines any form of Voice of the Customer (VOC) data with any operational data (CRM, financial, etc.) to create actionable customer intelligence delivered in the cloud. Allegiance multi-channel, 360 degree feedback collection includes ad-hoc, transaction, relationship, and customer experience surveys, solicited feedback through Web sites and phone, and unsolicited, unstructured feedback from social media. Allegiance ranked No. 5 on the Inc. 500 list of fastest-growing private software companies in 2009, and was named a "Top 10" by Software 500 in 2010. For more information about Allegiance, visit http://www.allegiance.com.

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