[December 14, 2012]

Research and Markets: Call Centers - Global Strategic Business Report

Research and Markets (http://www.researchandmarkets.com/research/2z9h26/call_centers) has announced the addition of the "Call Centers - Global Strategic Business Report" report to their offering.

This report analyzes the worldwide markets for Call Centers in US$ Million. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual estimates and forecasts are provided for the period 2010 through 2018. A six-year historic analysis is also provided for these markets.

The report profiles 185 companies including many key and niche players such as:

- [24]7 Inc.

- Acumen Telecomunicaciones SA de CV

- Alliace Data Systems Inc.

- Expert Global Solutions Inc.

- Aspect Software Inc.

- ATOS S.A.

- Avaya Inc.

- BT (News - Alert) Communications (Ireland) Limited

- Capita Customer Management Limited

- Convergys Corp.

- Datamatics Global Services Limited

- Dimension Data (News - Alert) Group Company

- Merchants Limited

- Entel Call Center

- EXL Service Holdings Inc.

- Genpact

- GTL Ltd.

- HCL BPO Services NI Ltd.

- IBM (News - Alert) Global Process Services Pvt. Ltd.

- Plusoft Informatica Ltda

- Quality Plus Callscan Australia Pty Ltd.

- Sitel

- Stream Global Services Inc.

- Sykes Enterprises Inc.

- Teleperformance SA

- TRG Customer Solutions

- West Corporation

- Wipro Technologies (News - Alert) Ltd.

Market data and analytics are derived from primary and secondary research. Company profiles are primarily based upon search engine sources in the public domain.

Competitive Landscape

Total Companies Profiled: 185 (including Divisions/Subsidiaries - (203)

The United States (109)

Canada (2)

Japan (4)

Europe (34)

- France (9)

- Germany (4)

- The United Kingdom (11)

- Spain (1)

- Rest of Europe (9)

Asia-Pacific (Excluding Japan) (41)

Latin America (9)

Africa (3)

For more information visit http://www.researchandmarkets.com/research/2z9h26/call_centers

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